The Burnside Hotel in South Lakeland

So this listing is wrong. The resturaunt is the Waterbird and the hotel is now a different listing called the Lakes hotel and Sa. Ate at the waterbird this weekend and it wasnt a great experience. The maitre d was very rude about wanting us to order because "our kitchen cannot cater for a lot of meals and we have a large booking coming" despite us arriving at the time we was aked to come for. Both meals were good but not great Pidgeon was tough and the stake wasnt cooked as asked. For £15 starters and £25+ mains you expect the best not average.

We visited the Burnside last summer. It has since been awarded a 5* rating and is called The Lakes Hotel I believe. Looking forward to our stay how disappointed we were this time round. The room (a hot tub room) was definitely not 5*. The room lacked basic 5* facilities: no tissues, minimal toiletries, no shaver plug, extremely poor hair dryer, no iron, nowhere to put toiletries in bathroom, bathroom fan not working. The meal on the evening was extremely poor. We waited 28 mins for a drink on the terrace before our meal and the service at dinner was not 5*. We asked for water and received one small glass of water which was never topped up during the meal. The starter, scallops, was poorly presented and plain. One main course, duck breast was so chewy I left most of it. Some of the veg was over cooked and dry and some hard and under cooked. When my plate was cleared away the waitress asked “how was your meal” and I replied “not good really, it was poor”. The reply was “oh” and my plate just taken away. The service throughout and facilities are definitely not 5*. You’d be better spending a little more and visiting one of the true 5* hotels in the Lake District.

Been here lots of times and it is a lovely hotel. Not sure if it’s worth the money anymore but it’s still a great stay especially if you get a nice room. The reception staff and the rest of the staff are very accommodating as well.

Wow what can I say other than one of the nicest hotels we have ever been to. The staff were brilliant and the whole hotel in general was perfect. The attention to detail in the room was outstanding. Felt relaxed from the minute we walked through the door. And the view from the hot tub was outstanding. Will definitely be returning

Pasé 2 noches en este hotel como parte de nuestra estadía. Absolutamente magnífico. Salimos a una habitación con una gran bañera de hidromasaje en el balcón y valió la pena cada centavo. La comida y la bebida eran de primera categoría y el personal era muy amable. Mención especial para el conserje que fue todo un caballero en todo momento.

Nos alojamos aquí por una noche y no nos podríamos quejar de este impresionante hotel. El personal es increíble y el personal del frente de la casa es excelente. El desayuno era hermoso. Estoy deseando volver.

You are never a guest, you are a customer and one who is likely to be treated by the staff as an inconvenience to their day. No water in room, iron was cheap useless with buttons missing, asked for a negroni cocktail was refused though they had all three spirits in stock with the components being 3 equal measures but no set price for them mixed together ( resolved by buying individual shots and mixing them together !! Staff ignorant as inattentive. They asked for £50 for extras which turns out to be for the fact that unbeknownst to most customers car parking is £12 per day which is taken from the £50 so cannot be disputed... worst 4 star hotel in the lakes I have stopped at for service.

Love this hotel. The rooms are lovely the spa is really nice and you can have a drink in the jacuzzi. The evening meal is alway the best. Absolutely fabulous

We have just left after a two night stay at the burnside. From start to finish it was excellent the room was clean, spacious and we even got upgraded On arrival having spoken to a lovely lady on reception when we rang to book. We had a meal on the first night and each course was delicious. The next day we had a dip in the pool which nice and relaxing. The breakfast is just what’s needed to start an amazing day off in the lakes. Plenty of selection from cereals, yoghurts to a full English. We definitely would recommend the hotel and the location is great to access bowness but also the ferry point which can take you on a tour around the lakes Thanks next time we will bring the dog

A nice Hotel but extremely over priced for what it is. Room was nice but shower barely had enough power to have a proper shower. Breakfast was nice and also used the restaurant one evening and found that ok. Found we had to wait for sometime on many occasions to get served at the small bar as barman kept disappearing Spa again was ok but nothing special 2 sun loungers in the whole place, top Jacuzzi far too hot Again a mid range hotel charging top end prices far better hotels in the area

What a fabulous meal we had at the Burnside. If this restaurant isn't Michellin star I don't know why.

Stayed here 27th 28th jan and I’ve stayed here a few times and on this occasion I payed £170 on a jacuzzi room and in the main pool the steam room wasn’t working plus the bubbles was off in jacuzzi and last but not least my locker Was robbed by someone who can get in to the lockers my trainers and iwatch was taken and there’s nothing they could do nice place but always check if there facilities are working and don’t leave good stuff in the lockers

Me alojé aquí el 27 y 28 de enero y me he alojado aquí varias veces y en esta ocasión pagué 170 en una habitación con jacuzzi y en la piscina principal la sala de vapor no funcionaba y las burbujas estaban en el jacuzzi y por último pero no al menos mi casillero fue robado por alguien que puede entrar a los casilleros, mis entrenadores e iwatch fueron tomados y no hay nada que puedan hacer. lugar agradable pero siempre verifica si hay instalaciones funcionando y no dejes cosas buenas en los casilleros?

Upon arrival we were told that my wife’s spa treatment had been cancelled due to staffing issues. Huge disappointment as this was my wife’s birthday present. Asked why we hadn’t been called and told as this was a major reason for the stay. Staff member snapped back that views and hotel itself is enough. Room was ok. But for 300 plus I was expecting a little more. Hot tub balcony was open to the pub and spa car park. So zero privacy. Then tried the spa. Which was across a car park, into a pub, over crowded. No room in hot tubs, taken up by groups of men who seemed to be on a drinking session. Young kids dive bombing in the pool. No issue with either of these things just not in a spa! Re treated to the room and phoned reception to explain it wasn’t going well and we were slightly disappointed. Receptionist snapped back that we could leave if we wanted. So we did. Asked to speak to a manager who didn’t once apologise. Then as we were leaving, the manager cracked a joke about us to another guest. Extremely rude and complete lack of interest from all staff members overall. Worst hotel I have ever stayed in. Just astounded by the attitude of the staff overall. Garry Preston

A distinctly average hotel charging 5* prices, don’t pay it! Argh I hate leaving bad reviews but we’ve just spent three nights here, two of those were on the New Years package and the whole thing was such a let down. We paid £1213 and it was a total non event, the food was terrible, over cooked and a random mix of ingredients, like something from the 70’s. The afternoon tea was laughable, cheese and tomato sandwiches on white bread with dry, stale cakes to match. The main event, the tasting menu on NYE was finished by 9pm and then they left us all stood around wondering what to do next, no atmosphere, no band, no entertainment. Staff advised us to walk down to the lake to watch another hotels fireworks. The only good thing about this dated, old fashioned hotel is the newly refurbished hot tub rooms. This place needs to learn you can’t charge that kind of money and deliver such poor quality. Really disappointed as we were excited to visit the place for the first time.

I have just returned from another Christmas break at the Burnside Hotel,I spent 6 days at this Hotel.I now go in 1 of the Apartments,which give you the freedom to not be tied down to meal times,However this time,as last year I booked in for Dinner which I thoroughly enjoyed each evening.The only downfall was the Buffet evening,whilst the food was excellent,there was nowhere to sit and eat it. Please look at an alternative for next year.

We stayed at The Burnside a few weeks ago and everything was perfect. The staff were so accommodating, helpful and friendly. In particular a lovely lady called Lesley who really went out of her way to make our stay perfect. We initially were only going to stay for one night but decided to stay another, we were that impressed! We will definitely be back!

Just come back from a 2 night stay and what can I say....the whole experience from start to finish was beautiful. The staff couldn’t do enough for you and made themselves know who were. Slyvio I think his name is was incredible the perfect waiter. We will most definitely be returning hopefully sooner rather than later. Thank you.

We treated ourselves to a windermere suite with hot tub for our anniversary. The room was lovely with a great view and the hot tub was a nice treat. The swimming pool/spa area was gorgeous and I'd definitely recommend a visit during your stay. We stayed on a dinner bed and breakfast package and the dinner was nice, although I think if we stayed again, we'd probably just eat at the cute little pub on site or venture into town a short walk away. The buffet breakfast was delicious with plenty of choice. We found the staff to be friendly and the service was very good.

Elegimos este hotel como base para un descanso de tres días en el Distrito de los Lagos del 15 al 18 de julio, y quedamos muy decepcionados.

Sólo me alojé una noche en el Burnside y tuve una estancia encantadora y mi reciente revisión lo confirma. Sin embargo, hoy siento que he sido estafado. Cuando me registré me pidieron un depósito de 50? Tanto yo como mi esposo somos jubilados discapacitados, no nos parecemos del tipo de persona que tira la tele por la ventana, pero acepté y entregué mi tarjeta de débito para cubrir el costo. La niña me dijo que volvería a aparecer en la tarjeta después de nuestra estadía, pero no dijo nada sobre la deducción de los cargos de estacionamiento. ¿Cuándo verifiqué en mi banco hoy vi un pago de 38 libras pagado en mi cuenta de Burnside? Llamé al hotel y le pregunté por qué este era el caso y me informaron que me habían cobrado 12 por día por aparcar. También me dijeron que, debido a que no había reservado directamente con el hotel, este cargo era aplicable y que si hubiera reservado directamente no se aplicaría. Ella dijo que me habrían dicho esto en el check in, que no. Ella dijo que habría sido en mi confirmación de reserva. com y cuando lo comprobé estaba en la parte inferior del correo electrónico. Si hubiera sabido esto, no me hubiera hospedado en el Burnside, podemos estacionar la mayoría de los lugares sin cargo debido a nuestras insignias para discapacitados, pero no en el Burnside. No volveré y estoy agradecido de no haberme quedado por una semana.

Una estancia incómoda para una familia de 4. Muy caluroso durante la noche, (a pesar de que el clima no hace calor afuera).

Así que vinimos al hotel para nuestro primer aniversario de boda. Todo con el hotel fue fantástico en general, e incluso mejoraron nuestra habitación de una pequeña habitación doble a una habitación estándar. Tuvimos un par de cosas que decimos enganches, pero el personal fue más que servicial, servicial y comprensivo.

Después de años de visitar este hotel, desafortunadamente este será el último.

I stayed here the night before my wedding which was at the hotel.

Really enjoyed the hotel with well furnished rooms which were clean. Public spaces were well decorated and comfortable with lovely views out over the lake. Good beakfast and the staff were friendly and helpful.

My Husband and I stayed recently in one of the hotel tub rooms. Our room was lovely, clean and very modern. I book a standard double room but as it was situated on the corner of the building we had a view of the lake. We visited the spa which is amazing, there is a pool, a couple of jacuzzis, cold plunge pool and steam room and sauna. The highlight was probably the bar as we enjoyed a glass of prosecco whilst in the jacuzzi.

The hotel it’s self is nice the communal areas look like they have just been done up and the spa was really nice having a bar next to pool great idea to be able to sit in the hot tubs with a Prosecco, fab! All the staff at check in very friendly. The room was very average I’ve stayed in much better 4star hotels we felt the bathrooms needed renovating as the shower was rubbish, broken taps and a toilet that was dripping all night (we informed reception on checkout) also the thermostat was broken in the room so the radiator was on full all night (we also informed reception on check out who did apologise) so it was very hot! Breakfast was lovely plenty of choice and very friendly staff. Location great right in the Center of bowness. I would stay here again for the spa and location just the rooms let down the rest of the hotel.

Excellent stay in a very nice and smart hotel. Staff were brilliant and all facilities great. Would recommend

Beautiful location, hotel is nice and clean with everything you need. And the spa is just heaven!!! Especially with a gin & tonic in the hot tub! I recommended to everyone! We have booked for next month. See you soon x

I stayed here as part of our winter break with my wife and had a thoroughly enjoyable time . We had stayed here 4 years ago and I have to say the transformation is awesome . Staff were all very friendly and helpful and a special mention to the Concierge and Gateman who are a real credit to this hotel . As a chef if some 40 years I found the food to be outstanding , from the range of ingredients used to the presentation and level of service .

only used the spa facilities this year, and they are very good, the early morning swim sets you up for the day, they also have a small cinema, booked for the apartments next door for this year again, so we will be back

I saw a flashing memory flash between my eyes as I loved it! I totally recommend, if you need a luxury place. Also Romney's is good as well!

Lovely hotel clean good location. Please be aware my daughter booked this hotel on booking .com for me and my husband nothing was said to us when we checked in about parking, unaware to us when we checked out we were charged £12 a night for parking this should have been explained on check in you pay a lot of money to stay at these hotels then get charge to park there I was not happy with this,this spoilt my 2 night stay

Visited on numerous occasions alway have a lovely room. Love the spa and nice that you can enjoy a glass of bubbly or whatever you fancy whilst sitting in the jacuzzi. This time we went for dinner bed and breakfast which was very reasonably priced so we didn’t expect much. We were pleasantly surprised the food was amazing and beautifully presented. Can’t wait to come again in late January

We've stayed at the Burnside several times as our family has grown up over the last 20 years. It was always good value with a pool and leisure block ideally situated near the business pier. More recently the leisure facilities have been changed to a Spa with pool& 2 Jacuzzis, movie theatre and casual snug bar, all v good standard. The restaurant is now refurbed and the standard of all rooms has been elevated. The prices reflect this but the overnight deal price is unbeatable in the area, £139 including dinner b&b.; Or pay up to £400 per night for the best room.

My friends and I ended on Bowness by accident because we got lost. Defeted, soaked by the rain and tired we arrived to the lobby of this beautiful and cozy hotel.

We’re just back from a fabulous weekend. What a hotel & what a location! We simply can’t understand some of the bad reviews!

This property was clean overall and staff very friendly on the most part, spa is an excellent amenity on site.

when you leave a 50 pounds deposit when you check in you will only get 38 pounds back,,,,that's when you find out its 12pounds to park your car,,,,,not realy acceptable when you pay 200 pounds per night and car parking not included,,,,,,

Me encanta ir al Distrito de los Lagos y reservamos algunas noches durante el semestre de octubre para ir al museo de Beatrix Potter y para tener agradables paseos y comida.

I stayed at the end of the DalesWay Walk. The hotel was a very nice finish. We had dinner and breakfast and both were first class

Excellent for our young family with the pool and cinema room without it feeling like a kids club so we could relax too!! Breakfast buffet was excellent. Tea and milk was provided in the apartments which was a nice touch after a 5 hour drive.

Reservamos una habitación familiar, por lo que nuestro bebé podría permanecer separado de nosotros y podríamos dormir un poco.

fantastic choice and very yummy! wide variety including smaller dinnertime sandwiches to evening hearty meal.

Great food, a wide choice of meals from sandwiches to full meals and good service. The breakfast is buffet but the choice is superb

My wife and I stayed at the Burnside recently for a short 2 night break. We love the lakes and have stayed in many hotels around the Bowness area. We fancied a bit of luxury this time so paid £400 for a Deluxe room (200 per night).

The restaurant has a lovely atmosphere & the staff are friendly & helpful. The food was tasty & well presented. We were on a dinner bed & breakfast deal. The breakfast was also good

We stayed in the apartments which have recently been renovated and were spotlessly clean.

Stayed at the Burnside for 2 nights in August in a snug room and that is exactly what it was. Although quite small the room was cosy and clean and overlooking the reception area. We made use of the pool, spa and steam room which were a lovely addition. The hotel is situated 5 mins walk (if cutting through the hotel grounds) to Windermere village. Breakfast was fresh and hot with the restaurant comfortable and contemporary.

Hotel staff very accommodating. Rooms a little tired looking. The windows in our room were too dirty to look through. We were celebrating our 25 anniversary and had been sent flowers and prosecco but only the flowers arrived until I asked at reception were the rest of order was. On leaving I noted the cost of these were added to bill but deducted as paid for already, thought this a little tactless as they were a present .

I am not one to write reviews and certainly not one to complain but I feel I have to in this case!

Take care parking in the car park! Had somebody scratch 3 full panels down the whole side of my car - management say cameras didn’t show anything! I asked for car park camera footage to be sent to me - I kept chasing the hotel every week after our stay as they didn’t bother to send me the footage. When the manager finally called me he said “sorry the footage has now been deleted as it is only saved for 24 days” (very convenient!) Also, when we stayed part of the car park was being ripped out and re- tarmacced throughout BOTH of our days at the hotel - constant loud noise from machinery, jack hammers, road saws and digger - I couldn’t even hear my partner when we sat outside the spa restaurant to eat on one of the days - no apologies from management for the loud noise either! Bad experience all round.

We visited for a couple of nights after we got married as a mini honeymoon. The staff were very pleasant, the room was fantastic (lake view suite), the pub and spa facilities were nice and the surrounding area is beautiful.

Not a real spa - Treatment rooms (2) are rooms over a bar and off of a multi purpose room. No relaxation area, no spa-like atmosphere or aromas!

Stayed in the penthouse suite for the night. Fabulous views of the lake and your own private jacuzzi to use. Total privacy on the roof. The room is on 3 levels with the living area on the top with the balcony. The bedroom was on the middle floor and bathroom on the lower floor. Only 3 steps separates each level. The TV was large and the sofa comfy. However the guest comfort needs improving. There were no complementary drinks or fridge. I would expect those things at almost 400 a night. This was very disappointing and shows that the owner is possibly taking guests for granted. Staff at hotel are great esp the receptionists. The breakfast is great. Buffet breakfast of hot and cold items and no waiting. We took our breakfast on our balcony. You don't have to sit in the restaurant. Good spa and lovely blue lagoon pool

Stayed for 3 nights in the middle of June. Staff were excellent from the time we arrived to our departure. A special shout out to the concierge who gave us lots of tips. Hotel is well situated and within easy walking distance to the town and its amenities.Spa at the hotel is lovely and the bar staff running the pub were excellent.

Booked a week away in bowness for my birthday and were blessed with wonderful weather and a lovely comfortable break.

My mum and my sister took me for a birthday treat and what an amazing afternoon I had.

Boyfriend took me away for a two night stay here, couldn’t fault it perfect location late night pool and bar access is fun. Rooms lovely and cosy. Love to stay again!

The hotel decor is gorgeous. Clean hotel. We felt very relaxed staying here. We definitely go back to stay again. The breakfast was also very nice. It’s only a 2 minute walk from town which is also an added bonus.

My wife and I recently stayed here for two nights with our friends. The hotel was excellent with a great spar and helpful friendly staff. The breakfast was delicious and another bonus was the great views from the terrace across Bowness and Lake Windermere.

We have just returned from here after two nights stay. We loved this hotel and recommend it to anyone. It’s immaculate, stylish, very friendly and comfortable. All the staff were lovely especially the concierge who was always there for advice and a chat. We wish we had booked for three nights here rather than two and we will definitely return. Great location too just ten minutes stroll from the centre of Bowness.

Ate at Romneys pub whilst waiting to check in Small bar menu, but reasonably priced. Portions were huge and told tasty Good service from pleasant bar staff

Stayed here for two nights. The rooms are very nice, clean and comfortable. The staff are helpful and friendly. There is a swimming pool and gym and spa. The breakfast was very nice plenty of choice we had our dog with us and she was made very welcome. The bar area was good with outside space that looked like it would be very pleasant to use in better weather. A short stroll into the centre of Bowness.

My wife and I stayed at the Burnside Hotel for two nights last week on a mid-week basis and were pleasantly surprised with what the hotel had to offer. In general terms the staff are excellent in that they are courteous, have a friendly approach and will endeavour to resolve any issues you may have. The layout of the hotel in our opinion is good with a selection of lounges you can sit in and enjoy a drink, meal or chat. All are nicely decorated but not sure if the distressed leather furnishings matched the contemporary decoration in the rooms which had the glitter paper on walls. A more contemporary approach would I believe further enhance the rooms.

My partner and I stayed here March '18 and wow. Where do I begin? Walked into a beautiful entrance to reception, greeted by staff and as we were too early a member of staff showed us round the hotel in detail. Excellent touch. Made us feel more than welcome. The hotel is amazingly beautiful. We signed on the evening and the service and food was amazing. You don't need to leave this venue. Just admire the views and the food and the hospitality and also enjoy the Spa which is the best ever.

Travelled with my girlfriend and our dog; we enjoyed our stay very much. I booked a spa hotel in case the weather wasn't great, however we got lucky in that regard so can't comment on the spa facilities. We pre booked breakfast but didn't want...

Look this is a nice hotel with a few flaws. We booked a hot tub room which was nicely laid out with a good view.

The staff were absolutely amazing. The two gentlemen that welcome you in to the hotel, receptionists and especially the gent...

Ate in spar bar. Cosy change to the main building. Serves snacks plus a limited range of full meals. Didn't...

Me and my girlfriend came here for our anniversary and straight from arrival we had a brilliant welcome from the...

Restaurant offered a wide choice where even a fussy eater found options to choose from. Location also looks out on...

DBB deal was good value.The food in the restaurant was lovely, with some nice choices on the menu. Staff were...

My partner and I had a lovely night away here in January. The hotel itself is in a fantastic location...

Both locations were good meals. Restaurant was a bit pricy but the food was good. The pub was very relaxed with nice food and real ale.

I know what you're thinking -- how great can a chicken salad be?? But it's SO good. Healthy, satisfying, juicy chicken! A nice healthy option in the Lakes. Great tea, too. Staff are lovely and friendly (Brian is brilliant!) and I always feel at home here. :)

We stayed at the weekend in a standard room which was lovely. It was clean and comfortable and was everything we required. We ate at the restaurant and found the staff to be very pleasant and attentive. The food wasn't excellent and we did not feel it was good value for money. U understand that with posh nosh sometimes less is more but on this occasion we still felt hungry after 4 courses. The sticky toffee pudding was delicious though. The best bit of the stay was using the spa facilities and the lava shells massage. I especially liked that you could access the bar from the spa. The bar staff could use some customer service skills though... they were a bit miserable. To summarise we enjoyed our stay but the food and pub staff could have been better.

All the food I ate was excellent, I invited my son who lives in the Lake District to join me for eats and he said it very good food and good service

Stayed over for new years eve and booked a room with a hot tub on the balcony.

On arrival to the Burnside hotel it looked amazing... the location is brilliant and the interia decor was just amazing... We got a room with a hot tub and was so made up thought nothing could possibly ruin our time spent there... We used the bar for a drink before heading into the town for a walk about as we were having our evening meal back at the hotel... when we arrived back and went for our evening meal we were not greeted, I had to go and find a member of staff to help us... We got seated and was offered a glass of water... no offer of any other drink was given, untill dessert which I had to ask for. I got a reply of confusion from the waiter which I was really confused, as the impression I got from the hotel was that you was there to relax and booking a table means u don't have to chase drinks around a hotel... there was only one girl working on the bar which was serving for the bar and for the people dining.... the staff i found was very rude I was really not impressed the way we was treated.. not by reception staff the lady there was lovely... I would suggest a meet and greet session was held to help the staff recognise how to treat guests.... especially when you are paying the prices they have on there menu. Other than that our room was gorgeous...

The staff,room and food were all excellent.the attention we received was perfect

Loved the room, except trickle shower, came back to room second day especially to use spa. Signed in and was told how to use lockers. Sadly neither of us could get a working locker. Out of 24 lockers in both changing rooms 10 lockers were out of service. We was not told before entering, so we both got changed then found non in use, when querying with staff we were told that the lockers had been like that for months and they were waiting for them to be fixed. When telling reception they declared they had no knowledge of this and they thought all lockers were working. It was suggested we just leave our belongings in an unlocked locker!!!! Needless to say we did not use spa, which we had so much looked forward to.

Lovely hotel staff were very helpful and friendly. Rooms were very nice clean and comfortable. The room where my other sisters were was beautiful with a hot tub. Spa area was very nice but the only thing was the pool was a jacuzzi as well. Which I think was not very good as I have heart problems and am not allowed in a jacuzzi with the bubbles on as it can stimulate the heart. I feel that as there is two Jacuzzis you don't need it in the pool as well.But It would not stop me from going back to this hotel as it is well worth the money we paid. Our rooms had gorgeous views of the lake and boats.

Beautiful hotel and even better spa. Really classy rooms, staff, brilliant breakfast spread and relaxing spa. Natasha in the spa gave me and the missus a massage and it was more than worth the money - lovely lady as well. Clever bar linked to the spa for drinks whilst relaxing in the jacuzzi. Easy access to Bowness (5min walk)

We booked in for dinner as we were staying the night. Little bit of a wait (seemed longer waiting with a baby lol) but it well worth it. We both had a starter, then canapés were brought out whilst we waited for our main. We both ordered the Pork Neck. Portions weren't huge but tasted so so good. Staff were accommodating.

Dinner here was really good. Canapés , then monk fish wrapped in pancetta & a ravioli for starters were both delicious. Great steak & red mullet for our mains & a shared cheese board to finish, all tasty & well presented. The staff were very friendly & even accommodated me to put a musical candle on the cheese board for my husbands birthday! Cooked breakfast was also very good

Refurbish to a high standard Great location Spa area very good Quiet spot but minutes from Bowness on foot A great location and super hotel visited mAny times and hope to return

We were looking forward to our trip to the burnside as it is dog friendly and near all the local amenities.We arrived at 3 checked in and were allocated our room. This was clean but a bit small it was called a snug. I would book a slightly bigger room next time as it was also a bit dark., we normally have one with a balcony however we booked late, so we're just glad to get in. We can also normally sit anywhere in the hotel with the dogs apart from the restaurant which is understandable, however on this occasion when we went in the bar to buy a drink we were told we could not sit in the bar but could sit next door. So we sat in the what I would call silver room. We had a couple of drinks, sat there on our own with the dogs until a new member of Staff came in and said we should not be sitting in their either. This made us feel uncomfortable especially when the chap who served us the second time did not say anything. We stayed where we were and finished our drinks. It appeared we could only now sit in the central area with dogs near the stair case. This was the only area that had not been refurbished. Does this mean when this is refurbished you cannot sit anywhere with dogs, considering we paid £40 for the two dogs for one night found this a bit unreasonable. A further regular customer also told us she had complained. I hope this is not the way it's going to be that long time regular customers who have enjoyed staying at the hotel only relegated to one area. The refurbishments appear to be a bit Chavish instead of the country house appearance of before. Let's hope it doesn't change to much and retains its friendly feel . Let's see!! As we do enjoy going.

The Burnside is a super hotel in a great location. Furnished to a high standard and great views of lake Windermere and fells. Top quality, good food and good service.

A lovely hotel which was immaculate throughout. The staff are very friendly and helpful and the breakfast was awesome.Despite the bar being expensive we loved the Spa which included steam room, sauna and pool with jacuzzi and plunge pool. These is a separate bar at the spa which also provides food. A gym is also available along with a cinema and pool table. Highly recommend this hotel which is within easy walking distance to the lake side and town.

We try to visit here a couple of times a year with our children as this place is amazing. Perfect location for bowness and the lakes. The spa is great and relaxing. The staff are always friendly and helpful. It's just a beautiful place, one of our favourite hotels

Just returned home from the Burnside Hotel after a fabulous family break away.We have been visiting the Burnside as a family for a number of years and can honestly say each year it gets better.Sean the Concierge is a welcome addition to the hotel. Sean is friendly, informative and so professional. Hopefully he's there to stay.Reception, bar and restaurant staff all friendly and efficient.The only negative was being asked to pay bill on arrival, and also having to pay £50.00 deposit for each room on arrival.Apart from that everything excellent, will definitely visit again..

Highly recommend this hotel, could not fault anything. Our room was large and beautifully decorated, with a massive bathroom. The breakfast choice and quality was second to None! Every member of staff we encountered, were friendly and professional, especially the breakfast staff. The spa was immaculate, although quite busy with children, it didn't interrupt our relaxation, we were lucky to have the only 2 actual loungers available. I appreciate there is a lack of floor space to put many more. A drink in the bar is a must, very pretty inside and out. I look forward to a return visit.

Absolutely loved it, birthday gift for partner and went down a treat, loved the spa, double snug room was perfect with lake view balcony. Consierg was top guy, very welcoming and really helpful. Will definitely return.

buon hotel a due passi dal lago; personale cordiale e colazione ricca. le camere sono spaziose e abbastanza pulite. ottimo punto d'appoggio per la zona laghi.

We stayed here at the weekend for a family wedding and the service was absolutely fantastic! Everyone who tended to us at the wedding party and throughout the duration of our stay was absolutely lovely, very professional and extremely helpful. One gent in particular, Christian, he took care of everything through out the wedding and made sure everyone had a lovely day. The food was absolutely delicious, including the wedding meal, breakfast in the morning and food in one of the hotel bars/restaurants. There was so much choice at the breakfast buffet, from a selection of full English breakfast dishes, to cold meats cheeses and pastries, really nice coffee too! Our room and the rooms of the others guests in our party where beautiful, very comfortable and spacious, absolutely spotless, as was the hotel. Full use of the spa facility and pool was also included in our stay which was lovely, and there was also a pool side bar, which ment you could enjoy drinks while in the jacuzzi or relaxing by the pool. I also loved the fact that the hotel was dog friendly, although we didn't have a dog with us, it was nice to chat to other dog owners and gave the hotel a lovely atmosphere having the dogs around. The views from our room and from several areas through out the hotel where beautiful, and also from the outdoor seating areas. I would highly recommend this hotel and would definitely stay here again.

Nice Hotel, shame about the room. Double snug is obviously their word for pokey. Only suitable for single person for one night only. Opened the door straight onto bed which was set back in an alcove formed by the en-suite. Nowhere to sit other than bed or wooden chair. The room was very small and dark with barely enough room to walk around the bed. The en-suite was tiny with a small half size sink with a small shelf above which made washing and brushing teeth quite a challenge as the shelf got in the way. The shower tray was so shallow that water spilled over the rim and into the rest of the en-suite floor, so that for the rest of the day we were paddling in water. Otherwise breakfast was good with plenty of choice. Easy walking distance to town.

We have stayed here a number of times and always enjoyed the visit. Lovely large room, very big bathroom with a separate shower as well as a bath. Every time we have visited they have been painting and changing things and upgrading. This hotel is ideal for a visit to Windermere as it is positioned very close to the water and a short stroll from town and all the restaurants. Staff always welcome you and reception always smile as you check in or out.

Ate at a few different places in the hotel. The pub was OK but a bit dear. The 'posh' restaurant was lovely. But mixed up my main. Gave something they thought I would want rather than what I ordered. other places in town itself are better value.