The Brook Hotel in Suffolk Coastal

Stayed here a couple of times and found it nice enough. However, just had a message from them to say that my booking for July has been cancelled (due to overbooking). However, rooms are still available on their website. So, what they mean is, we've cancelled your cheaper advance booking so that we can make more money from the room. I'll not be staying there again...

Dreadful hotel to stay in. Very dated room, extremely noisy and when I complained on the first night the duty manager said there were no other rooms available and offered no apology - sadly lacking in customer service. Cleanliness not the greatest either

It’s been a long time since I’ve stayed at this hotel but I was pleased with the price I paid and thought give it a try . I asked for a quiet room and indeed room 215 was at the back of the building overlooking private homes, so nice and quiet . It was a freezing cold day but he radiator was really hot . Effort had been made to lightly decorate the room and it was nice. Little handy things like a charging port for your device , light switches beside your bed and proper glasses beside the kettle . The bathroom was more that acceptable with loads of hot water from the shower . Breakfast was freshly cooked , very nice with quality sausages . A happy visit

This place called the Brook is aufull my mother in law booked boxing day lunch she sadly died the Brook Hotel wouldn't give the deposit back which under the circumstances of her death is very unprofessional she was 99 years old

Awful Customer Service and No Sleep... People reside at hotels for several reasons yet nearly all do so for one primary reason and that is sleep, at the Brook Hotel I had little sleep due to numerous factors and received the worst customer service imaginable. The Best Western website states that guests should experience...unique stays, extraordinary value … truly distinctive experiences…special-touch home comforts...make sure it’s your experience that hogs the limelight…Western people care about making lasting impressions...A warm welcome...style and comfort – the décor may differ, but all our hotels prioritise your comfort. The Brook Hotel website also states that the hotel ‘has an excellent reputation for offering great service.’ and continues to state that it is ‘a great independent hotel with our personal style and charm and you, as our guests have the reassurance of quality and high standards that a Best Western Hotel offers.’ In my experience, the Brook Hotel is failing to uphold these standards even to a low level of competence. I would like to outline why during my stay the promises made on these sites and others were woefully short of what I experienced from the time that I arrived at the hotel to when I departed in abject anger and in pain. From the beginning, when I arrived at the Brook Hotel and tried to check-in I was ignored by the receptionist and then failed to apologise for my wait, then she could not check me in fast enough showing further incompetence in not relaying any information about any of the facilities of the hotel other than to inform me that the hotel restaurant would be closed that evening. This was the commencement of my feeling that I felt during my entire stay that I was not a valued customer of the business yet more an unwelcome inconvenience who was to be tolerated and endured; certainly, I did not receive the promised ‘great service’. On arrival into the room more disappointment was to be presented; the room was like an ice box due to the room’s window being wide open despite it being one of the coldest days of the year, to compound the issue was that the radiator was turned on which shows the hotel’s totally disregard to environment issues which is unforgivable. It soon became apparent that the room had other issues including the television which was missing the vast majority of the free-view channels normally present on any television in the UK and initially the Wi-Fi was very slow on speed, however, this did improve; these and other issues were compounded by the in-room telephone also not working, so contacting reception to ask for a resolution to these issues was not as easy as it should have been. Whilst washing in the en-suite bathroom I noticed areas which has been missed by the housekeeping team including a disgustingly dirty shower head, a shower curtain covered in stains and which had obviously not been changed in an age, the taps were covered in watermarks showing a lack of cleaning care and add to these the shower temperature being hard to regulate due to a dis-functional control tap, again not the best. Now I come to the most unforgivable part of the stay; that being the state of the bed mattress which was totally unfit for purpose, it was ancient, covered in stains, the springs gave little or no support just dug into my back, above all the mattress did not allow for a person to have a comfortable nights sleep, in fact, in my case it caused a flare-up of my injured back resulting an increase in pain and discomfort which was most unwelcome. When I came to food my options were limited given the closure of the restaurant so I decided to take advantage of the offer made on the website ‘Room service is available for breakfast, lunch and dinner and our menus are in your room for you to choose from so choose your meal’; this dining option was not available. The hotel was given the opportunity to respond to my concerns but as another failing of the business customer service and shows how much the business cares for its customers Stay elsewhere...

We love the Brook for a cosy drink. Today we tried the Sunday Carvery and it was delicious. 3 meats on offer; I have never enjoyed turkey however the turkey was delicious! So succulent! Large pigs in blankets and a great selection of trimmings. Will definitely be back!! Lovely staff and a great atmosphere, thank you!

Was recently a wedding guest at the hotel, the food was excellent and heard other guests agree- the staff were all excellent and very friendly, was good to see a hotel employee the right amount of staff for the event as didn’t stand at the bar waiting for longer than a couple of minutes. Will certainly be back for a carvery with my family soon Well done the brook hotel, Felixstowe

Excellent caring management highly recommended with a superb menu that is ideal for a family celebration

Location great, could not be any closer to felixstowe beach. Parking no problem although we were their on time but got 2 spaces. Room is basic bed comfortable walls a bit paper thin if you understand my meaning. TV great . Breakfast superb. We booked on tesco vouchers so all in all good value. Dog welcomed and water bowl in bar downstairs. Best bit were the staff super friendly. Will come again.

After a very poor experience in Great Yarmouth we decided to cut our stay short and go back to the trusted Brook and we're not disappointed. The reception staff were helpful and informative and the room perfect. I can't and won't fault The Brook we got the last available room which was a twin but they had even pushed the beds together before our arrival.

My husband and I booked the brook hotel for a couple of nights. We upgraded to the bridal suite, lovely room and very friendly staff. Room was perfect, only gripe was lack of parking and no staff serving at the bar early evening. We went without a drink and went to supermarket to buy our own. Other than that we were very happy.

We had a table of ten and only 2 of the meals were of an acceptable standard, the children’s meals. The roast dinners were hit and miss and the burger was cooked to within an inch of its life, the bacon in the burger was black. The service was also poor although they were polite, got orders wrong and didn’t check how the meal was. Would not return

Myself and my husband had our beautiful wedding reception at the Brook Hotel and from the minute I called up back in May to see if this venue was free I have had the best experience ever. My wedding planner Jay who took my call back then has been absolutely amazing, he is professional, organised, extremely efficient, punctual with correspondence via email and calls and a really friendly guy. He put me at ease and I felt throughout the whole experience he had everything under control and I didn't need to worry or micro-manage. We had multiple meetings to discuss what and my partner wanted and Jay accommodated our needs and wishes, he covered every detail and tripled checked everything. He always had time for me when I kept updating him on changes. On the day everything went without a hitch. Every single one of my 34 guests have commented on how lovely the food was which was delicious, we had a three course meal and BBQ, the portions were brilliant, I've been to many weddings and you leave starving because the food portions are small. The other servers were professional and helpful, Jay was there throughout the day checking every single detail was perfect. We had a disco which Jay uses for the hotel weddings was amazing although due to covid restrictions there wasn't any dancing except our first dance. The playlist was amazing and again evey single guest mentioned how excellent the songs were not one song did we cringe at. The honeymoon suite was included in our package and OMG the room is huge, very clean and decorated tastefully. The bed was so comfortable, I have a 1 year old son who was staying with us overnight, I forgot to mention before hand but when I explained at 11;30pm, there was a travel cot in our room within 10 minutes. The price of our package was extremely reasonable and to be honest with the service Jay provides and his team.on the night they should charge alot more. I would highly recommended anyone getting married to use The Brook Hotel, you will not regret it. Thanks to Jay I will look back on my day and have a huge smile on my face, that man made my reception magical and I didnt have to stress or worry cos I trusted Jay completely and knew he wouldn't let me down. Thank you the Brook Hotel and especially Jay you are one in a million don't ever stop planning weddings xxx

Whilst the menu was fairly simple the food was plentiful and the ingredients were fresh. The service was excellent. I follow a gluten free diet which they were able to cater for.

Great it's dog friendly!! Took 3 small dogs without any fuss. We had an evening meal, portions and quality of food was outstanding. Room size was more than expected.

Enjoyable stay at the Brook Hotel for 2 nights. Great position to the sea front only 5 minutes walk. Room was large clean & modern. Would certainly recommend, the only downside with being a Hotel that allows dogs you would expect dogs to be allowed in the bar. The 2 nights we was their the bar was empty so surely the Hotel would benefit as well, as we would of eaten their rather than ordering a take away.

My husband and I had a carvery at The Brook Hotel in Felxistowe on Sunday 1st September. We were sat promptly and our drinks order taken. Having watched the staff walk past our order which was ready on the bar counter a couple of times, it was eventually picked up and brought over to us some 15-20 minutes later. Comments on food: Turkey which looked very nice. However, it was extremely dry.Pigs in blankets under-cooked and still pink inside.Roast potatoes soggy and watery inside.Parsnips chewy and most unpleasant.The stuffing balls looked like frozen ones, were tough and did not taste nice.Carrots and broccoli were fine.Mashed potato was lumpy and had clearly been stood there sometime as it appeared to have streaks of leek in it - which on closer inspection was in fact skin! The yorkshires had run out and we were told to wait. When they arrived they were at least edible.The gravy was exceptionally salty. The whole meal was tepid. We felt unable to finish our meal and left at least half of it. I then requested the bill and told the waitress that unfortunately, it had been the worst carvery we had ever experienced. Her reaction was: "Oh sorry, I'll get you the General Manager's card so you can email her". We did, and have not had the courtesy of a response, hence leaving this bad review. To add insult to injury, when she brought the bill over, we had been charged for two desserts and two coffees which we had neither ordered nor had!

Room was tidy some bits were lacking cleanliness. Curtains were missing hooks so were hanging off. Corridors upstairs needed a good hoover. Bar was lovely and staff were attentive.Breakfast service was good although the food was below average. Tea pots were dirty.Staff great just need to improve some areas to make it a better experience.

The service is so lovely we ask for our pot of tea and the staff are so lovely we always our given a chocolate mint on the side of our saucer,pot of hot water for a top up, and up to date papers to read every day free to read ,,the place has lots of quirky bits,if I was to improve the place I would tidy up the broken chairs in the corner of the car park ,and tidy the back of all the broken parts of chairs and rubbish when you leave via the back gate ,,it's the little bits like this what guests do notice especially when trying to park your car on a busy night when spaces are limited, also more benches to sit on in front of hotel as there is one small bench where people like to sit on a hot summers evening overhaul a lovely place to stay and visit thank you to all your staff

Hotel was fine. Lack of coordination / information with junior reception staff. Had to ask for towels. And had to remind reception later that we still had no towels! I only selected may as safe of travel as the program would not allow earlier date.

Faulty Towers Comedy Dining - The actors saved the evening with amusing antics but the food at this Faulty Towers diner show was very disappointing although perhaps added to the show theme! The main course was reheated slices of beef and over cooked root vegetables in gravy, nothing green in sight, and reminded me of school diners!. The soup starter the chocolate dessert were OK. I will not be eating here again as it was not worth the money..

Having looked their website we saw they offered 2 carvery meals for £16.95 so thought we would go down memory lane & give it a try. What a mistake. There were 3 meats on offer, pork, turkey & beef but you had to look closely to see what they actually were. The turkey especially was an insipid colour. I opted for the beef, was given one slice & then asked if i wanted another one?? There were new potatoes, (cold) roast potatoes, red cabbage, (mushy) broccoli, peas/carrots, (overcooked) pigs in blankets, yorkshires & gravy. Abysmal choice. The food was substandard. We often eat at another Best Western, The Ipswich Hotel where the food is of a different calibre to the food here. We will never return to The Brook. When we were given the bill we were charged the special offer of 2 carvery meals for £17.50. We chose not to make an issue of this as we wanted to leave asap, but did mention to the lovely staff member that the website needs to be checked & showed her why.Be wary of the torn carpet in the middle of the restaurant, a massive trip hazard☹️.

Awful food, no taste other than grease, staff rude place needs a good clean and redecoration. Better food at Wimpy!!

No problem with carvery tasty and good variety. My only complaint was the dessert menu, small choice and the cheesecake with fruit on top consisted of a cheesecake with fruit sauce on top and a small slice of strawberry. Not good enough, it spoilt a otherwise enjoyable meal.

We have been to the Brook Hotel many times before and the food quality is always ok. We chose to have the Carvery which looked really nice and the quality of the meat was good however the food was not hot and by the time we sat down to eat the food it was cold.I will definitely think twice before I book to go again. On the upside the staff are always pleasant and attentive.

Last three visits all at different times found the food to be either cold, warm or luke warm, nothing hot at all, dinner plates also only just about warm.

The breakfast was my favorite here... lunch and dinner is fine. No complaints. The staff were really friendly.

Excellent carvery love the crackling great customer service very friendly staff and great place in general nice and clean great

We were staying in the Brook Hotel and after walking down to old Fort and back we decided to eat in house rather than go and find food .

On a hot sunny day we were passing the Brook Hotel at lunchtime on the way to the beach. The bar doors were open so ventured in for a couple of cool drinks and some food.

Stayed here Friday to Saturday always stay here but feel it needs a bit of clean up bit run down in places. Other than that was ok for us...

Das Essen, also Cavery, war ausgezeichnet. Leider bei der Bedienung happert es an der Sprache. Manche der Kellner oder Kellnerinnen verstehen einfach nicht was man haben möchte.

This is not the first time I have visited this seaside hotel to enjoy their Sunday Lunch Buffet. Really good value, well cooked food, a nice selection of meats & vegetables. It is always very popular so it's well worth booking. The buffet runs from 12 noon until 18.00hrs. There's really not much more to say except 'I WILL RETURN'.

Living nearby the Brook Hotel we often treat ourselves to a meal or drink after a hard days work, I have to say the service is excellent and Hazel the Bar Manager, goes the extra mile to ensure guests and locals are happy and served promptly. She has a friendly can do attitude and has many years of experience and works at a pace that makes us dizzy.

Well, 2 for 1 means real value for money for the carvery had here today and you get a ......... quite edible carvery.

For a carvery the food was good but not inspiring but what let it all down was the service. Yery rushed with 1 waiter moaning that he couldn't leave off until we had gone & he could clear the table we were at.

I visited here last week for the midweek carvery. Although the food was good it was luke warm, very disappointing I wouldn’t go back.

We went to the restaurant part, started by order drinks at the bar, the young bar lad coughed in his hand, then put that hand round the top of the glass he'd just poured a drink into, I made a comment about this to which all 4 bar staff ignored, I'm glad it wasn't my drink.

No way as good as last time we visited. To start with the plates are medium size with a small centre so you can’t take too much food. The plates are so flat the grave drips off the edge. The beef was gristly about half edible and all the vegetables were lukewarm.

We have been visiting this hotel every year and sometimes twice since we have close friends who live in Felixstowe but this last visit will be the last as many things have deteriorated. They are neglecting their regular guests in favour of the wedding people.The service was bad and most of the staff have changed. Twice I had to send my breakfast back because it was so badly cooked I couldn't eat it This was the case with several other guests. Also on one occasion the room was not cleaned properly. After 10 years we have now decided to try another hotel.

Although we didn't stay here we called in several times for breakfast, its a must very good with waiter service.

We had Sunday carvery here and were possibly quite lucky to get in without booking. Great quality and no skimping on the meat here.

Fuimos un domingo y llegando tarde por la noche, nos pareció menos concurrido, elegimos nuestra mesa cerca de la ventana. Pedir bebidas tomadas inmediatamente y, a continuación, recomienda el chef listo cuando estuvimos.

Met with a number of friends for a carvery at the Brook. It is excellent value for money and they never fail to please.

Having moved here a year ago we thought we would try this restaurant out on the spur of the moment and we were pleasantly surprised. Since we had last eaten here which was about 5 years ago the hotel has been tastefully refurbished and the food was of excellent quality and at £14-95 for a couple great value. The staff were very friendly and we would recommend visiting this place. we will certainly be back very soon.

Every thing excellent food service staff ant the Brook interior can't fault at all.Will defianity go back

I have most weekends stayed at the Brook Hotel over the past year and have received nothing but excellence with the room, the food, the bar and especially the staff, who are always courteous and happy to go the extra mile if required.I would recommend to anyone wishing to come to Felixstowe to stay at the Brook before even checking any of the other wonderful hotels in the town.

I booked a lunch for 24 friends for Saturday January 7th. The meal was excellent, very good value. The waiting staff were very friendly and helpful. Overall a very enjoyable visit.

My wife and I visited this carvery on a couple of occasions whilst our new kitchen was being installed and thoroughly enjoyed the experience. Food is plentiful, well cooked and enjoyed in a pleasant restaurant with attentive staff at a very reasonable price. Well done staff and management.

My daughter had her wedding reception here,food & service was very good, prices are very reasonable, we have also visited the Brook for Sunday lunch, yet again very good value for money, recommended..

Stayed overnight then had an early Christmas lunch with the family. Very well looked after - Thank you

We had a lovely roast meal. The food was nicely cooked the vegetables were just right, slightly crunchy and not cooked to death. Good value for money. Will certainly go back.

I am not one to review very often but I must commend this lovely hotel and staff for a great stay. Now living elsewhere, if the need arose before, we chose a well known chain. Not again, The bedroom size, cleanliness and comfort was wonderful. Tired after a day of work it was a great comfort. to retire to. We ate and drank in the bar with some old friends and going elsewhere for the evening didn't entice. We hadn't planned to have breakfast but were glad we did. A great choice and so well cooked, Please put this on your must do list for Felixstowe. Cant rate it highly enough.

We held our daughters wedding at this hotel and you could not have asked for more.The layout, food, service was second to none and way past our expectations. The staff were more than accommodating and nothing was too much trouble. We can thoroughly recommend this hotel for a memorable and satisfying day. A big thank you to the manager and all the fantastic staff.

We have been here many times especially for food and drink, the quality of the food is very good,the place us very clean and the staff are very friendly;Sunday roast is especially very good value for money

We were treated to lunch at The Brook, in the company of relatives we don't visit often enough, so an excellent time was had by all. Also on the positive side was the friendly service provided by our waiters. Having said that, I think that on a pleasant late September day we all found the dining room too hot. I thought the decor was a bit dated and occasionally garish - check out the hotel's website to see if you agree with me. As for the food, we all opted for the carvery, a definite bargain at 2 for £14.95 Tuesday- Friday, January - November. The pork was very good, with crispy crackling if your gnashers are up to it. The beef was well-done, by which I mean cooked more than I like, and matched by distinctly brown yorkshire puds. I didn't try the turkey, but my fellow diners seemed happy with it. There was a choice of roast and new potatoes and a range of sauces. The veg had a bit of a canteenish taste and texture, but it's not easy to prep large quantities. There was a fair selection of desserts on offer, in the £4.50-£5.50 price range. My bakewell tart with custard was ok. I hope this doesn't read too much like a grumble as I believe in showing gratitiude for the food we eat! Ours was only a fleeting visit to Felixstowe, and it is quite possible that on another day the thermostats might have been turned down a notch.

Hole in curtains, holes in bath towels, mold on shower curtain and on window frame in bathroom, arrived on a very hot day and they had not opened the windows to air the room! Hotel a bit dated, not what I expected from Best western.

we stayed over the Bank Holiday weekend and managed to book the last room.The room was comfy and the Bed was wonderful a zip and link 6ft with a great mattress Breakfast was wonderful and all freshly cooked with a nice choice.The staff were very helpful and the Bar was also nice with a great atmosphere.Will defo go back and stay again.

I was very pleased on entering our family room at the Brook Hotel. I was not expecting something so plush! All beds made and ready, lovely furnishings and a huge tv! My mum is in a wheelchair and they were so quick to help with ramps throughout our stay. Our cooked breakfast was delicious. The lovely lady on reception supplied us with plates, serviettes and forks for the cake we brought with us (my mum's 70th) and she hadn't even been asked. Excellent value for money.

Clean, tidy place and room very spacious. Staff very friendly and well mannered. Parking on front which is good.

My hubby and I visited the Brook Hotel for a carvery today based on a recommendation by my manager. Wow!! We were not disappointed in the slightest. The staff were courteous and polite and made us feel so welcome. (Especially the young man behind the bar). We both chose to sample all the meats....pork, turkey and beef. All cooked to perfection and so tender and tasty. Succulent pork crackling, pigs in blankets, stuffing balls and sausage in onion gravy too!!! There was also 5 vegetables to choose from parsnips, broccoli, cabbage, carrots and peas. All being superbly cooked and 3 different types of potato. Add to that a PROPER homecooked Yorkshire Pud and a very tasty gravy and there you have it. Absolutely lovely. A superb selection fit for a king at a pauper's price just £8.95 per head!!!! Amazing!! Thanks to all staff....we will be back asap.

Excellent wedding luncheon, over 100 diners effectively organised, no one missed out, we had beef, Turkey, ham, salmon, chicken, hot potatoes and a selection of salads.We were served a choice of desserts, coffee and mints, bar service, waiting and clearing tables brilliant. Well done madis and team

We recently had Sunday lunch at the hotel. The Sunday Roast was well worth the money paid and very enjoyable.There was a vast dessert option but very small portions and highly priced. Staff here are always friendly and polite.

good spacious rooms, dogs allowed in bedroom when we stayed but not in bar, Tea and coffee making facilities, hairdryer, tv flat screen. bath and shower over the bath. Most comfortable for a night.

We regularly go to The Brook on a Sunday for their excellent Roast, it never disappoints very good value when you have a family of five to feed...

Because my disabled brother was travelling home from australia for Christmas to see my elderly mother, my other brothers and their families decided to come from London and Scotland as well so that we could have a family reunion.In August I booked a private room and a table for 17 for the Boxing Day meal.so that the children could run around and play and we had arranged a photo session as well. All of the arrangements were confirmed in writing by the Brook Hotel, we even had several conversations after this when it was again all confirmed. I paid a lot of money upfront.When we arrived 10 minutes before the time we had booked, we were rudely told that we were too early and had to wait in the lobby, my brother is paralysed in a wheelchair and my mother very elderly and disabled, we also had 5 children in our party. Eventually we were told we could go through and we were taken to a long table in the middle of the restaurant, I explained that we had booked a private room and was rudely told I was mistaken there were no private facilities available. I asked to see the manager and waited again in the lobby until he came to tell me that there was nothing he could do about it apart from give us the money back and we could go elsewhere! We had no choice but to eat there, but with hindsight I wish we had taken the money and gone to McDonalds it would have been better food!For three times the price we received half the choice or amount of food that is usually on offer and most if it was dreadful, my desert of hot apple pie and custard was frozen in the middle, we were given the cheapest Christmas crackers I have ever seen and the service was awful. We ate and left as soon as possible, my mother was heartbroken and the rest of the family devastated. I will never ever go there again and will warn others at every opportunity.

We visited the brook hotel for our annual family Christmas meal get together. For a start, our chosen date, a Friday night in the middle of December was about five pounds more expensive per head but we went with it.Start was extremely poor, had a flake of chicken on a couple of lettuce leaves, presented on plates which are older than me. Carvery for main, can't complain too much, and dessert was a 'fresh fruit salad' which was CLEARLY from a can. I got about 25 bits of apple and, no word of a lie, I got one grape and half a strawberry. Staff at the bar are awful. My partner asked if he could pay by card.. Yes he could.. Brilliant! Ordered one drink. It was Only once the drink was poured the barman said it was minimum spend £10. Completely unacceptable. No common sense. The wine I liked is now only available by the bottle and not the glass, also ridiculous. Never again! Complete rip off, have been taken for a complete mug with fruit from a can and obscene bar prices. Had been to the Alex for a Christmas meal the week before and was ten times better, and drinks tokens were included. Has put us off for any further events, weddings, birthday parties and family gatherings.. Just awful! There are much better places in felixstowe, especially the independents like the Alex and bencotto, even prezzo.

Very disappointed with Christmas lunch. Small portions, slow service and the main turkey lunch consisted of 2 sprouts, 2 very small roasts spuds, 2 roasted carrot batons, a portion of stuffing and two slices of turkey and looked like it had been thrown on the plate, £65. I feel robbed!!

Spent a couple of days here and found nothing to complain about. Staff were friendly and couldn't have been more helpful. Food was good and not expensive. Had the carvery and also ate in the bar - all staff at the hotel were friendly and helpful.

I visited this hotel for a Wedding last month,The Wedding was amazing and the entertainment was superb,tho that was handled by the bride and groom,the venue was great for the occasion.BUT you would be best to hire the venue for your party and eat at a restaraunt instead.As they obviously charge a per head price for the meals and this was the days weak point.The service was poor,not enough staff to handle a event booking,we were kept waiting for ages before food was even starting to come out,many of the guests left to go to Mc Donald's to grab something to eat when they were waiting,after mine was served I wished I joined them.15 minutes after the food was served and the guests had empty plates,the waiters and waitress' asked us if we'd like dressing!?We were offered a poor menu to choose from with hardly anything on it,and not many things that looked nice.Starter: Tomato SoupThis was like red water,very poor,Heinz pretty much set the standard and if you cant make a good tomato soup then you may as well serve the guests Heinz.Main:BeefDidnt know what was going to be served actually,nothing special about this but it turned out to be the best part,even tho the service brought the dressings out after everyone had finished.Dessert:Triple ChocolateSounds good,turned out to be awful,chocolate sauce squirted over a plate is not a dessert,was horrible,had to let someone else eat this and wished I joined the trip to Mc Donalds.This whole main meal was awful,but thankfully,later in the night a pretty good BBQ was set up which at least topped us up seeing as we were hungry and the meal had been so bad.

We went as a group of 7 to celebrate my Wife's 50th Birthday.The carvery was everyone's choice and not one person had anything bad to say about the foodThe staff were very helpful and friendly.Yes I'm going to go back

My wife and I visit fairly regularly for the lunchtime 2 for £13.95 roast (or fish and chips as an alternative). There is always a choice of 3 roast joints, a good selection of vegetables and the carvery enables personal selection of everything.

Clean. Staff polite even though had to wait on 2 occasion as they were slow bring out 1 of our group's tea & also the cheese & biscuits. Plates for the carvery could be slightly bigger. Food was warm. May go back for our Christmas get together.

We went with friends for Sunday lunch last week. I popped in earlier in the morning to book a table the receptionist was friendly and informative.We all had starters there was a good choice but we were all disapointed by the quality and quantity of them, however the carvery was excellent value. The chef carving the meat was very jolly my friend and I chose the beef which was very good. The men had beef,pork and chicken and said they were all good and there was a good choice of vegetables.

Very good carvery on Sunday lunch and Tu to Sat evenibgs.Bar meals also very good with an excellent menu plus specials.

After a hard days work went to the Brook for a carvery, hadn't eaten since lunch the day before. The food was stone cold, the Yorkshire puds were cremated, the mash was so runny that it slid through the fork. The waitress looked like she'd come straight out of the Benny Hill Show! It wasn't just the waitress who was without class, the whole place is a joke! Save your money, the fish and chip shop on the sea front near Manning does the best fish and chips I've ever tasted! Go there instead.

We came here for the momentous occasion of my Grandma's 90th birthday meal and it certainly didn't disappoint. It was great that we were allowed to decorate the table which obviously gave it a really personal touch. Although the food was not 'fancy' in terms of high end restaurants, what we were served up was well cooked, presented and really tasty. A great afternoon was had by all.

The Brook Hotel has now been taken over by the Best Western Group.On certain days you can have Fish and Chips for two people for £13.95 Well worth the money.The Restaurant is nicely decorated and has comfortable seating.Staff are really nice and make you feel welcome.It is best to book though as it is very popular Also walking distance to town,which is a bonus and car park is nearby,

The Brook Hotel tends to be our 'go to' place when we have family birthdays and other special occasions.The staff are very friendly and will accommodate most requests. High chairs for the smaller grandchildren are available. OK the place is not the most modern establishment and probably could do with a bit of a makeover but "scruffy run down hole" is a tad unfair! The carvery is not expensive and the food is quite palatable. Our grandchildren eat huge amounts and the carvery is generally visited by them more than once! All in all I think that you get what you pay for at the Brook. We'll certainly go back again . . . . . it beats cooking for our huge family!

I have eaten twice at the Brook since it became a Best Western establishment, the first time from the carvery and latterly at one of the Christmas Party nights where I chose the roast loin of cod for the main course.Both meals were very good especially considering it was 'mass catering'. My visit on Thursday 11th was exceptional. Everything was superbly fresh, very tasty and well presented.

This hotel is a scruffy rundown hole. Damp stains on the walls, food is appalling, rooms full of drunken builders and labourers shouting and swearing to each other down the corridors. An overwhelming smell of vomit and urine pervades throughout. Indolent unhelpful staff. etc etc.

everything was just fine,no complaints about our staying. newly refurbished room and hotel awesome service

Many thanks to The Brook Hotel for the wonderful celebration on 16 August 2014 for 100 guests. The buffet lunch was exceptional. We also had delicious desserts plus cheese & biscuits. Madis & his team are to be commended for their work & the way the whole event was handled. Total donations to St Elizabeth Hospice in lieu of gifts amounted to £850. Congratulations now Best Western.

A couple of drinks first in the friendly bar and then onto the carveryMost nights boast a car very for two at £12.95 or fish and chips if you want.Very generous portions of all 3 meats if you fancy plus a good area of accompanying sides.Good ambiance in the restaurant and fast service

I stayed at the Brook hotel the other weekend and I only have positive things to say. Lovely clean room (honeymoon suite) with friendly staff and very close to the beach and restaurants. Older building is much more preferable than new build hotels which are often soulless. Will stay again!

me and my wife go to the Brook Hotel regular for a carvery meal, it is very excellent for money and their is always plenty to have, 3 choices of meat, Beef, Pork and Turkey with plenty of vegatables Yorkshire puddings, stuffing balls and gravy.Excellent selection of desserts to choose from as well.Highly recommend

We were invited out by friends to have lunch at the brook, and we decided on a carvery..There was 3 meats to choose from and plenty of different vegetables to choose from and we thoroughly enjoyed this... The dessert menu looked very appetising, but we decided not to have one as we were full, but our friends did... Although not very big they looked delicious.We will be returning there.

Generous portions in carvery and service excellent.... a little bit tired on the decor front but far and away a better carvery experience than the chain carvery restaurants around these days which are like a conveyor belt.A rather lovely old fashioned seaside experience and would certainly revisit. Amazing value for money, good veggies and tablecloths rather than sticky bare tables. Yorkshires could do with a bit of improvement though.

We have enjoyed the carvery here at the Brook Hotel. We booked a party celebration and it was absolutely wonderful. The room was set out exactly how I asked, the staff were attentive, friendly and professional. Choice of turkey, beef and Pork, 3 different types of potato, veg, yorkshire puds, stuffing, gravy, sauces. etc. 20 people enjoyed the wonderful carvery, it was a Sunday lunchtime and very busy but you wouldn't no it the way the staff moved around and served everyone drinks , starters and desserts. It was a wonderful afternoon. We went back for the carvery on Tuesday, it was delicious.

A no frills old style Carvery, Turkey, Beef and Pork, all the trimmings, excellent value, and a packed restaurant. If you're expecting find dining this place is not for you. BUT if you're looking for a good value, carvery then for £9/head this place is good value, with good food. Brussel Sprouts were a little "al dente" but better that way than over cooked. Would I go again - yes, but get in early because Sunday lunch it was packed with a long queue for the Carvery.

We moved to this hotel from it sister hotel the Waverley. It was 100% better than the Waverley however the room had its problems too a damp wall cause from the shower in next room. Hotel was just ok nothing special.

We stayed here for 2 nights in Aug, we booked at short notice and as he hotel didn't have any family rooms left we asked if a camp bed could be put in a double room which the hotel agreed to. The room was spacious and clean, the double bed was comfortable my daughters camp bed was not as comfy but she still managed to sleep, our room was above the bar and we could hear some noise but this did not stop us sleeping. We didn't eat at the hotel as we wanted to try different restaurants. The staff were friendly and overall we had an enjoyable stay at the Brook hotel and would recommend it as a cheap break.

Since our last visit the portions have really shrunk in size! The meat (beef) was overdone & did not taste like it had been freshly cooked the same day. Disappointing as usually we are very pleased with the standard.

service was slow, totally ignored until one female staff realized we had not been served then a few minutes late the male waiter came to take our order again.BINGO we had our order taken fish and chips the batter had the oil flowing from it, enough to drive a diesel engine 2 miles. THEN CAME THE BILL. a cheap but the drinks more expensive than London West End prices

Visited Sunday 7th April at 2.30 pm. Four of us, friendly welcome, had been fully booked up to that time, so shows what a populat place this is. Excellent choice of food, given generous slices of meat compared to some carveries I have visited. numerous vegetables to choose from. Excellent choice of desserts, unfortunately, so full, couldnt manage one. For £8.95 per person for 1 course, I highly recommend. Various deals during the week, have a look on their website.

Dined here with my elderly father, in the company of approximately two dozen other elderly folk, most of whom were having the lunchtime carvery. The meat was so tough I ended up cutting it into small pieces for my dad ( who couldn't chew it anyway) told the waitress whose response was 'yes it does happen sometimes like if the meat has been standing for a while' no apology. And charged full price for the insult. Nice dining room but we won't be returning to pay £12.95 each for a very poor main course and a 'straight from the freezer' dessert.