The Bridge in Runnymede

We booked a table for 6.30 pm. Unfortunately we left without eating as they had run out of everything we wanted to order from the menu.

I have stayed in most hotels in Chertsey for business purposes and this is by far the best of the bunch. The staff are attentive, the rooms are comfortable and the food is of an exceptional standard. If you are ever wanting to stay in this area I would only recommend the Bridge Hotel

We had a private function in The Moorings. I highly recommend the venue for family functions. The service and food was excellent, everybody commented on how lovely the food was. Thank you to Jannis and the team for all of your hard work.

Food good quality but steak meal was small. Chips in a basket which disguises how little there were until tipped out on the plate. One small mushroom and one small tomato. The plate had bare patches on it before I started. Come on guys, mushrooms and tomatoes cost next to nothing. Finally a 12.5 % service charge was added which is optional but who wants the embarrassment of asking for it to be taken off? It won't stop me going back as I like the atmosphere and it's next to where we are staying but these little irritations could put some others off.

Our waitress was lovely, nothing was too much trouble and she smiled all the time, that makes such a difference. Food ordered, the haddock, was good.

Chloe was lovely and made sure we had everything we needed. Food was lovely, pastry on the pie was a little bit hard & overall was very pricey altogether but thats the same most places now.

I emailed to book a table for 15.i had no acknowledgement so telephoned & was told someone would telephone me - no one did. Almost as if they dont want customers. I would not recommend it or use this place.

Discussing! I ordered chicken burger and this was inside! Was told that its cooked and is not old, but i mean i had burgers everywhere and never ever seen this! I am also a cook and i know what cooked looks! The waitress couldn't care less of our complaint but just tried to justify that this is how its supposed to be as its a cooked lettuce! No regards of customers satisfaction at all. We come here very often and to be treated like this? Totally unacceptable! I will be contacting head office about this. Update; At the end of the meal another waiter came to clear the table and again we said that we were not happy. He said the salad has turned like that because of the heat but he said he will go into the kitchen to check and come back to us. He disappeared and never came back! Not even for curtesy to let us know whatever his findings were! Very poor customer service. We were regulars here and brought our friends and family too. Not anymore.

The staff were friendly, even though we stayed well beyond our allotted time, and the salads we had were fresh and we'll made. Will be back!

Amazing experience. Would definitely like to come again!

Very helpful staff especially the young man we had a person that was allergic to nuts and he was very helpful and checked everything with us

Lovely pub with good outside seating area. Although I've visited for drinks only, I found staff being very attentive. Lovely surprise is large, free parking on site. Recommend visiting!

Lovely hotel right on the Thames with fantastic staff and great food.

A lovely location but not a great experience in terms of service or quality of food , no wonder a riverside pub in the hottest day of the year was empty . (Raw hamburger , no cutlery leaving food to get cold- all basic stuff but woefully executed by a team that couldnt care less …. Wouldn't return

The maid went through my suitcase and stole my money i also did not move this money so could not have lost it. The reception staff did the correct thing to question the maid who cleaned the room but obviously denied it.Very disappointing. Not to mention the amount of bugs which got into the room which is understandable due to staff not being able to control it but the massive cobwebs in the corner of the rooms could have been dealt with.

This pub from arrival looked amazing, even upon walking in and being served! Very good service and great selection of drinks, inside looks and feels amazing. However I was served a roast dinner here, the rolled pork shoulder! Unfortunately on this occasion I decided to eat all of my dinner and save the meat for last… what a mistake. The shoulder I received was literally a giant ball of fat! NO JOKE… not even a slither of meat. Problem was it looked alright on the outside because it had crisped over! But yeah unfortunately the pub weren’t interested in doing anything for me what so ever because I’d ate the rest of my dinner! Sometimes I like to save the best bit till last right. The staff basically didn’t care what so ever, even though it was clear to see there was a huge ball of fat on my plate once I’d cut it in half! You could even lightly poke the side of the plate with your finger and the ‘shoulder’ would wobbly like a lump of jelly, absolutely horrendous, how the chef didn’t notice this one. The staff basically ignored me as if this was a joke, embarrassing, I even said at least perhaps a free beer but I wasn’t even given a response which is belittling really.

Friendly staff and decent food. Spacious environment which is also animal friendly.

Saw a bartender making two apperol spritzer, however she ran out of sparkling wine halfway through the second one. She added more ice and topped that one up with additional soda water so that it matched the first one in appearance only. Food we ordered was running out, so we had to make adjustments, which is not a problem in itself. However half of my chips were stone cold, while the others were scalding, the Sausages were cold and I was missing my "charred hispi". I requested the veg and was answered with "you what"? I pointed out the menu and this was brought out later, but what arrived was not charred hispi, not charred at all. I received soggy, boiled cabbage with 4 stray peas at the bottom of the bowl. The burger that had also been ordered was sadly flavourless, although it did look good. Very disappointing especially for the price paid.

Lovely food, great atmosphere. Friendly and attentive staff, particularly our waiter George!

Lovely place to have dinner on a sunny summer evening, sitting on the terrace by the lake. Food, drinks and service were all good. Sadly they had run out of eaton mess for dessert, but that just gives me another good reason to go back someday! :-)

Hotel, rooms, pub, all brilliant, have eaten in the restaurant tonight served by Lauren, good quick service, food excellent and Lauren such a lovely bubbly host, many thanks

Location is great , service was ok sadly food was a joke , I had the steak and ale pie which was over cooked and hard and the tiny potatoes like bullets

Waited 25 mins, no one came to take our order, despite my husband asking at the bar and being told someone would come straight out. Went to the bar to advise we were leaving, they didn't try and remedy the situation and someone behind the bar even suggest a much better options a stones throw away! King fisher Chertsey was a much better option!

Having booked a table we turned up for lunch to find out the kitchen was closed. It would have been nice to be informed before we arrived there.

Have stayed for one night with my wife for our anniversary. I always sceptical staying at pubs. Normally run down but heavily overpriced for the comfort ( or not) one gets. Not here. We had a beautiful room with lots of character put into. Little record player with vinyl. Good coffee machine and good sized bathroom beautiful done up. Good water pressure for a shower when one is used to German standard. Staff was throughout our stay friendly and helpful. Breakfast in the morning was plenty with little buffet and a la carte ordering. All in all, great place. Highly recommended.

Had a last minute group meeting organised here and everything went very well. The room was well equipped and everyone was friendly. Slight delay with 2 lunches, but everything else was great. Will definitely come back again.

Probably one the most amazing places to be in either to eat or to enjoy a drink the service and food were fantastic not to mention the atmosphere the staff couldn’t have more pleasant I would certainly recommend this establishment and the experience which was definitely 5 Star 🌟

First went to this pub 20 years ago when we moved to Surrey, returned today (after moving to West Sussex 10 years ago), bought back some nice memories (but made us feel old!). The pub however has improved in this time, it has a large bar, the decor and atmosphere is really welcoming, and the staff were attentive. Our food and drinks were very good, some very good pubs in Elmbridge and this is no exception.

I would like to express my sincere gratitude for the exceptional service provided by our waitress Kara. Her cordiality and efficiency made our dining experience truly memorable. Her attention to detail and prompt service were greatly appreciated. Thank you for making our meal so enjoyable!”

Janis was very pleasant and attentive, food was delicious and great view of the river, we sat outside on a sunny day, our visit was perfect in every way, will definitely be back, thank you!

Great staff, dog friendly and the food is delicious

Been to the bridge twice - once for lunch and once for breakfast - food was fresh and moreish! Lovely location and cannot wait for the summer to go back and sit on the terrace!

Looking for great food and service? Walk out of The Bridge Hotel bar, turn left and spend 1 minute walking over Chertsey bridge and into the King Fisher pub. What started out as just a few acceptable niggles soon turned into a disaster of a birthday meal, you'll be able to see from my previous google reviews this is the first negative I've ever left as typically praise good service/work and just never return to business's that provide poor service but given the other recent negative reviews about this venue I thought I best save someone else the misfortune and a ruined evening as a result of dining at The Bridge Hotel bar. We arrive as a group of four and after a drink at the bar we are seated at our table we had booked earlier in the week, the staff are friendly and ask if we would like water to accompany our beers/G&T's and bread and olives. We advise yes but bizarrely are provided 2 glasses for the water and 3 pieces of bread, making light of the situation I voice to waitress that which one of us will be going without the bread? No acknowledgement or response from the waitress we assume its simply an over sight and surely they would bring one further piece, sadly not the case but hey its bread and we will soon be tucking into the meal so not overly worried. We order our mains and my meal comes out first, the burger and chips! Looked decent but as the other 3 meals had still not arrived I wait a further 10 minutes, then the second meal arrives and now we wait another 10 minutes for our partners food to arrive who have both ordered "Beetroot & Mushroom Puff Pastry Roulade" It's essentially a plate of beetroot with a hint of pastry laid on top of even more beetroot for £17.. The waitress arrives and ask's if all is okay with our meals and when I advise that our partners were not happy with the meals she confirmed that they've had complaints previously about the dish I ask why an earth is it still being sold or not improved?? At this this stage I request to speak to the manager as I'm not happy with the standard of service or food especially as its not exactly a fast food restaurant we've stopped at for the evening. The manager arrives and ask's what's the problem, in a very stand off attitude straight from the start, I explain the issues and that we were not happy with our partners dishes and that the waitress herself confirmed there had been issues previously. The manager advised the Beetroot & Mushroom Puff Pastry Roulade dishes would be removed from the bill and asked if they would like any other dishes but as all the fish dishes were sold they decided not eat at this stage. Now during this complaint process mine and my friends meal has gone cold, my friend ask's if his can be reheated (correct me if i'n wrong here but any normal restaurant would throw this dish away and start again but no it was literally just re-heated and obviously now burnt & dry as a bone so he didn't eat that meal either. At this stage the evening had gone massively down hill as we were all hungry and fed up with the service, the manager presented the bill and advised he had provided a discount, I was still charged for the cold burger and the manager continued to talk over me when I was explaining the evening was completely ruined as result. Reviewing the other recent negative reviews regarding the food its clear something has gone wrong recently with the kitchen as it seems many others have enjoyed good grub previously but those that have had the similar bad experience to myself have received very similar service, to many other good restaurants in the area to risk dining at The Bridge Finished off the birthday meal with a McDonalds, at least it was hot!

We were very disappointed with our Sunday roast I’m afraid. Some menu items were unavailable so we both opted for roast pork. My meat was lovely, but my husband’s offering was half the size and not nice. This was swapped without question though. After this we had to prompt for everything and wait for ages - e.g apple sauce, the bill, the card machine and in particular ice cream - when it finally arrived (after prompting and a lengthy wait) it had clearly been sitting out for a while and was about half melted. The service was friendly enough when it happened but was otherwise really poor What a shame - The Bridge promised a lot (it’s a lovely venue ) but alas it did not deliver for us.

Great food and service especially with our group having so many kids! The team were really flexible with us taking our time in the bar to get to the table which was fab. Lovely space along the river as well

Often have Sunday lunch at the bridge Hotel and its always great food and excellent service, lovely setting on the River Thames. We'll be back for sure

On a visit from Hull to meet up with some cousins , we booked to come here for a meal, lovley atmosphere and friendly staff , the food was very nice too, especially the fish and chips , would definitely recommend it, and a shout.out too Jess our waitress who was very attentive.

Food was great for breakfast, staff super friendly, only slightly ruined by the milk being off for the tea, not once but again after being changed

Rachel was really kind and helped me with my dietary requirements:)

Great roast dinners and burgers. Nice pub and we were looked after well by our waitress Rachel.

Great food and service and special thanks to Jess for her attentive service today. We'll be back soon

Went for a mother's Day meal, was lovely. Had a great time and lovely service and food.

Lovely venue, big inside and well decked out. Staff were pleasant and helpful. Had goulash which consisted of really chewy fatty meat, a single dumpling and half a slice if break. I never usually leave food but I didn't eat it. Really not what expected as was over £20. I'd probably not want to risk eating there again and had I not already paid probably would've ordered something else instead.

We booked online for the Sunday menu. When we got to the restaurant, we were told to sit, wherever we like and come up to the bar to order food. This is not the experience we had booked for. We were not advised when we entered the restaurant of any menu items that were not available, so we all made our choices, Roast dinners, of course, as it was Sunday. Went up to the bar to order as Requested Only to be told there was no roast dinners left. So we went back to our table and made alternative choices. From the very limited menu. Went up to order for a second time, and one of the two menu items that we chosen were not available. We rang up the restaurant over the bridge, the Kingfisher they were able to accept our booking at short notice, and they had a choice of two roast dinners still available at 7:30 that evening. So we upped and left without even having a drink at this establishment

We had a wonderful lunch experience at The Bridge with family. Food, service and ambiance all fantastic and Taylor provided service which warranted a 5* setting.

Very rude waitress last weekend, she was quite young with dark curly hair, I accidentally walked into her from behind as she was trying to get past me and she started swearing at me under her breath. Won’t be returning after the experience and people with such short tempers shouldn’t be hired to work there.

Four of us went for a birthday meal here. Our server was excellent, the food superb & she also brought out the previously supplied birthday cake & candles alight. They are also dog friendly & the two dogs behaved very well for ghe most part. Recommended mains sausage & mash, Fishcakes (2 of us had those) & the battered haddock! Back again for breakfast hhe next day!

Love this place! Great quiz on a Monday as well !

Fantastic destination pub! Beautiful rooms and amazing food! Will definitely be back

All very helpful and happy staff :) Stayed in hotel and used pub for breakfast and dinner.

Difficult to go wrong with a young's pub! Nice cozy lunch for five by the open fire. Young's "Winter Warmer" on draft and excellent and attentive service. One of our regular haunts for family get-togethers.

It is a very good place to have a pint after a long walk. Kids love it, too !!!

Went there Boxing Day with my family and dog and had a lovely meal with great service. Highly recommended.

Had a beautiful Christmas Dinner unfortunately back at our motorhome i was violently sick don't know why or what chocolate pudding and coffee cocktail my husband had same starter and Xmas Dinner as me 😆 🤣 just need to say staff were brilliant and we've been fefore I'm just curious as why i was so poorly very sorry but we were so looking forward to our meal couldn't put amount spent as £220 plus about £80 for champagne coffee etc we will be back again sorry for this review

Went for a birthday celebration had a fab time the staff couldn't have been more helpful and friendly

We enjoyed a lovely Christmas Day at The Bridge Hotel. Food was really good and there was plenty of it, the service was excellent. We will definitely be returning. Thank you to all the team.

Amazing friendly place that welcomes pets and we were happy our macaw parrot was greeted with much cheer . Food was truly amazing too. Staff were great and very helpful. Definitely worth a visit and we will be going far more regularly too.

We had our Christmas party here for 15 of us, the table was set beautifully and they were more than accommodating particularly Ella - she was super attentive. The food was top notch and the drinks kept flowing. Thank you so much for a wonderful night. We will defo be returning!

Lovely quaint hotel, some of the rooms are a little tired but the warm welcome from the staff make it worth staying and it’s in a great location.

We had Sunday lunch. We had the roast beef which was as tough as old leather, we had to ask for steak knives to cut and even then we took a lot home for the dogs. My wife's veg was cold All in all a very disappointing meal. I would have normally complained at the time , but we had our granddaughter with us and did not want to upset us.

Pleasant and efficient staff! Nice and spacious rooms and extremely friendly/helpful management! Thoroughly enjoyable stay with fun Monday pub quiz!

For a large family lunch, we were very well looked after, good food, pleasant service. We weren't hurried

They spent a lot of money on this place and it shows. Parking is great, beside the river, menu is varied and changes frequently.

One of best pubs in area great food service and atmosphere

We went to The Bridge last night to watch the rugby world cup final. Great food and atmosphere. Fantastic service apart from 2 things: took a while to clear the table and turned the rugby off before SA got to receive the cup.

Good food on their lunch time menu mostly around a tenner or so. Drinks are expensive though: £5+ for a short and £2 for a mixer but that's London prices for you I suppose. Friendly staff and lovely surroundings right next to the Thames.

New menu looks interesting, and not in a good way ! Shame really

Our family of 4 enjoyed a wonderful Sunday lunch at The Bridge. The quality of the roast was absolutely excellent as was the wine. The pecan pie dessert was also delicious. All in all a fabulous lunch in a beautiful setting.

I used to love The Bridge but I think it is not as good as it was. Menu items were not available, no Coke available. There seemed a long wait between starters and main courses and the selection on the menu seems reduced and limited.

The Bridge was our preferred pub for family celebrations and evening out with my wife, we have been there for many years but recently we had one of the worst experience ever. We booked a table to celebrate my daughter christening, on the day of the even when we arrived at the pub there wasn’t any table booked for us, our guests were standing awaiting to sit. I spoke with the manager who was arrogant and unable to deal with the situation. He suggested us to take a table with high chairs but didn’t notice that we had a disable person in wheel chair, he just told us if you don’t like this table you can go somewhere else. He didn’t apologies for what happened, didn’t try to find any other solutions. It was too late to go somewhere else so we had to wait and at the end we had to split the people in two different tables. The tables were dirty and even if we asked to clean, nobody came so we had to move the plates in another table and use tissues to clean. The food took so long to be served and the quality wasn’t great, the steaks were overcooked and the fish wasn’t great neither. Overall was a terrible experience, we were so embarrassed with our guests, we will never go there again.

Organised a lunch here this weekend with lots of adults and lots of kids. The staff were kind and patient and the food was good too, would recommend!

I've eaten here twice recently and was impressed both times. The first time we had breakfast and were served by a lovely, bubbly young lady called Lola. She was very attentive throughout our visit and made sure that we had everything we wanted. The full English breakfast was lovely with good quality and tasty ingredients and it tasted freshly cooked and it was hot too. The second time (mainly because of our first positive experience) we went for dinner and again the food was delicious and atmosphere was very nice. This time we were greeted by Tom and again we were made to feel very welcome. We will definitely be going back to The Bridge again and I'd have no hesitation in recommending it to anyone who is looking for a clean, welcoming atmosphere and tasty, freshly cooked food.

It would have been 5 stars if my food was hotter. It felt like it had been sat at the pass for a while, so when it arrived, it was warm. The bar closed at 10.30 pm, which I felt was too early, and there was no negotiation until 11 pm or anything. Overall, it's a pleasant hotel, parking onsite, and there's also BP petrol station across the road for any other snacks, etc, you may want or need. It's pet friendly in the bar, too.

Excellent Sunday family lunch, was not expecting it to be so good! Thank you.

Expensive but great food. Waitresses fast, friendly and helpful. Bar staff (mainly the young lads) need to not ignore women at the bar and stop touching their nose and hair whist serving bar drinks. Also stop eating behind the bar not a good look. Comfy seats. Great quiz nite. Drinks reasonable priced. Clean toilets. Good choice of drinks and food. Dog friendly. Easy free parking. Great seating outside with fab views.

Good food a choice of beers staff very friendly lovely place to pass away the day.

We booked 'The Moorings' for a private function. The hot and cold buffet was very good. A very nice setting overlooking the river, with a small, private terrace for the use of guests.

Had lunch outside on Tuesday 29th August!! Delicious food friendly & efficient service and good value for such a lovely location!! We’ll be back!

Lovely pub with great staff and food

Not cheap, but the food was excellent and the staff were lovely always there when needed but not in your face. Would recommend and return.

Would have liked to stay longer and enjoy a drink in the garden by the river but not allowed after 9.30 due to hotel rules 😞

Loved the light lunch. Plenty to fill you up and great service

Plenty of room to sit inside or outside. Monday night is quiz night which is popular.

Beautiful setting. Slight hiccup with food initially but swiftly resolved and all great!

The staff couldn't care less, the wait for food and drinks was long, the roast potatoes were rock hard, the room was hotter than the food. My recommendation would be Sunday lunch at The Olde Swan in Chertsey.

You feel very very welcoming. Sam and his Team are the best

This is a really lovely place, right on the River Thames, plenty of places to sit both inside and out. We have eaten there for the past 3 days, the food has been top notch and we feel reasonably priced. *yesterday we had to return the mac n cheese side, we felt the sauce had split. We were offered a replacement or reimbursement with apologies. Great choice of menu too.

Stayed in hotel for 1 night recently. Very welcoming, nice rooms and pleasant location. Excellent breakfast.

We visited The Bridge on Sunday evening while staying at the nearby campsite. The young chap behind the bar was really pleasant and chatty and the terrace outside was perfect for a summer evening, sitting right next to a small offshoot of the Thames with baby ducks, coots and grebes for entertainment. However we made a major mistake ordering the Sunday Roast. When it arrived the waitress told us the plates were very hot. Unfortunately the food didn't match the plates and had clearly been sitting around for an awfully long time. The vegetables were almost cold and barely edible. We waited for the obligatory, "Is everything ok with the meal?" from the waiting staff but I reckon they knew what reply they'd get so stayed away from the table. The lady at the next table moaned about her food too. Needless to say we voted with our feet and left.

Staff is just a disaster....lack of training... We've ordered through the app....food come first( food was decent) ...the drinks just after 10 minutes..(very far from what you see on the app ) Spiderweb everywhere on the terrace... It's such a shame that such a nice location by the bridge & river can't be run properly by the management

Well after a very disappointing experience in a neighbouring pub across the river we came back to the bridge to try and rescue our Sunday lunch, the lady that served us (Jess) nothing was too much trouble, she went out of her way to make sure everything was spot on.The food was lovely the service was superb. I can not recommend the Bridge more highly

The food was OK, the place wasn't overly busy but it did take ages for our food to come out although it looked like there was plenty of staff around. The restaurant does have a lovely setting and right on the river.

I liked the pub. I wouldn't go there for food as it was really expensive for what it was, which was pretty standard, truth be told. Our food came out to the table at really odd times so my daughter and partner were left waiting 10 minutes after my food came out before theirs did, with no comment or apology given. Other than that, it was ok. Parking for cars was fine. Looked nice. Range of beers.

Lovely stop off after a walk along the river.

Food quality really good. A little more started selection would be good.

Nicely positioned pub,makes the most of the riverside aspect. Comfortable seats, good service 👌

Starters were very disappointing The mains were lovely. No complaints The service was erratic. Took ages to get our drinks, the complimentary water tasted awful, we had to order bottled mineral water instead. We ordered 2 flat white coffees and 2 floater coffees - floater coffees weren’t available, only coffee from their machine ??!!! Little bit disappointing but the main meals were lovely

We had the pork and beef roast dinner and it was absolutely delicious and well worth the money, pints were fresh and cold and the scenery was wonderful, staff were great

Soup was cold - however fillet steak ciabatta was delicious - cappuccino was warmish....

Beautiful riverside Restaurant and Bar. We held a Celebration of a life here. The buffet food and attention to detail was above and beyond. Thankyou to the staff for making it special.