The Borough in Lancaster

The total of my computer generated bill was higher than the sum of the items listed on the bill, but I only found out later. 4 emails and 2 weeks later and they still haven't refunded me. The manager thinks I should pay the bank charges for the refund, meaning I would receive less than they owe me. It's not a big amount, but that's just shocking customer service. How many other customers have they defrauded?

Food is always good from here definitely recommend.

Well worth a visit. Coped well with music weekend

Perfect, stayed an extra night. Lovely freindly helpful staff. Excellent food. Room was like a mini home. Would happily stay again. 🙂

I selected the mushroom & chestnut suet pudding with veg & chips. whilst the chips and veg were so tasty the suet pastry was like a tough old boot completely inedible rock hard making the filling unsatisfying. I didn't want to spoil the evening with friends (6 of us) so let it pass whilst we ate. I did mention it briefly to staff on the way out to bring it to their attention. lovely staff and lovely atmosphere may I add but very disappointed. linda.

Clean room, great breakfast, clean pub. 8 mins walk from train station.

Lovely hotel/bar and restaurant. Lots of beer, wine, and real ale options. The restaurant is very nice. Gets very busy. Great location for exploring Lancaster. No direct parking is available, but a short walk from a car park. Dog friendly pub and accommodation.

The most beautiful room we have stayed in on our Scotland to London journey from Australia. Felt luxurious. The bed was fantastic, the bathroom was great as was the shower. Dinner was hectic as we stayed on a music festival night but was absolutely delicious, as was breakfast. Highly recommend staying here

Best place to stay in Lancaster

Visited due to the faulty towers themed evening and everything was 1st class! Mr and mrs faulty and manuel were perfect for the role and had everyone in stitched with their fighting and arguing. The boroughs food and real staff couldn’t have been better. Great for anyone who’s a fan of the show and has a good sense of humour!

Another great real ale bar in Lancaster this pub is in the centre of Lancaster if want food or real ale well worth a visit Saturday 19th August 2023 Again, I visited this pub. This absolutely fantastic rrwleal ale pub and gothic monstrosity of a building which dates from the late Georgian period The staff are great. The beers were unbelievable, handsome Brewery and Lunebrewey beers 6 handvpumps on as well This pub has to be an essential visit for real ale drinkers when in Lancaster Wednesday 2nd October 2024 Today, we again had a drink in this Lacter rail ale pub, and it has not changed an apeth from my last time of review so please all keep the good work going and real ales drinkers keep using this essential visit when in Lancaster drinking real ales

Friendly place stopped off for lunch as seen offer in magazine for food Food was good got really busy after a while with a crowd from a workplace

My daughter and myself went for pre-theatre dinner on a Tuesday evening and there was a lovely buzz about the place. We were greeted and seated by Hollie (who I believe has only been there for a short time) and she was so polite, professional and friendly. Hollie took our order for food and drinks and made sure we had everything we needed. Martha brought our food over and checked on us to make sure everything was okay - these two members of staff were really good. The food was excellent, very tasty and good value for money too. Hot and well presented. I havent been to the Borough for a number of years but was very pleasantly surprised on how nice it is inside. Hannah (the manager) came over to see if everything was okay and if we were enjoying our meal, it was nice that all the staff wanted to make sure we were okay. We were well looked after and it was very good value for money. I would definitely recommend.

Food was ok but lacked depth of flavour. Had to ask for one component of the meal. Very noisy; struggled to hold a conversation. Staff seemed disinterested. Had to set the table ourselves - what?! Decent range of ales and bar staff were very good. Would we eat here again? Not sure.

At the Borough today for chamber of commerce meeting, great place for venues, a night out and the breakfast bun was amazing. Have to say the staff were wonderful and helpful. Book this place fir your venues, meetings and Christmas lunch. Thanks

Truly recommended place for tourists passing through Lancaster. Great food and service.

We recently stayed at the Borough for 2 nights and had a wonderful time. Both the room and breakfast were excellent with plenty of options to choose from. The staff were very friendly and went above and beyond. We had stayed to attend our nephews wedding. The whole day was perfect. The meal was delicious and again the staff were fabulous. We would definitely stay with them again if in the area and recommend them very highly. We traveled in both England and Scotland before heading home to NI and none of our accommodations compared to the Borough!

Had a great sharing platter. Was great. Thank you most appreciated

Lovely food and great service. Went for a family breakfast, full English was bang on. Great selection for kids, one had sausage bap and the other had pancakes. Atmosphere and decor is lovely. Couldn't fault it.

WOW! We were absolutely blown away with The Borough. It has the X Factor as do all the staff who go above and beyond and always service with a smile. Massive thanks to Molly the manageress especially. Couldn’t fault anything. We had the most beautiful room (15) with a supersize bed, big walk in shower, walk in wardrobe on our own landing and stunning decor. The room is just off the courtyard which is a wonderful area for enjoying a drink in the sunshine and a few steps further to the restaurant. The restaurant serves delicious food, lots of variety and reasonably priced. I had one of the best ever rib eye steaks. Gluten free, vegan and vegetarian dishes too. The restaurant has a very romantic feel to it with candles lit for evening meals. Bar well stocked which includes about 40 gins. Luxurious chesterfields to relax and enjoy your favourite tipple in. The hotel is centrally located in Dalton Square and just a 4 minute walk to the canalside and a couple of minutes into town. Overnight parking just down the road. Not cheap but you can park outside the hotel from 6pm to 8am for free. We don't usually go to the same place twice but with this gem we are making an exception. We WILL be back.

WOW! We were absolutely blown away with The Borough. It has the X Factor as do all the staff who go above and beyond and always service with a smile. Massive thanks to Molly especially. Couldn’t fault anything. We had the most beautiful room (15) with a supersize bed, big walk in shower and lovely decor. It's just off the courtyard which is a wonderful area for enjoying a drink in the sunshine. The restaurant serves delicious food, lots of variety and reasonably priced. It has a very romantic feel to it with candles lit for evening meals. Bar well stocked which includes about 40 gins. Luxurious chesterfields to relax in. The hotel is centrally located and just a 4 minute walk to the canalside and a couple of minutes into town. We don't usually go to the same place twice but with this gem we are making an exception.

Nice clean pub, friendly staff and great food. Would recommend 👍

We had our wedding party at The Borough, Lancaster, and what an absolutely wonderful time it was! My family stayed at the hotel, which has beautiful rooms (and even a disabled access room with shower for my grandma). We ate at the restaurant and had our wedding breakfast and reception here! Hannah, Molly, Katie, and all of the staff here are such hard working, friendly, thoughtful people, and it was an absolute delight to put my wedding into their very capable hands. The upstairs function room was stunning, our fizz reception was set up outside (which the Borough did as a surprise because we had good weather), the food was delicious, and the portion sizes were generous! Thank you all so so much; we will be raving about the Borough for years to come! And if you want an intimate wedding in Lancaster, definitely consider The Borough as your venue! Gabi & David

a great place to stay and eat, staff were very helpful

The Borough is absolutely fabulous! Wonderful atmosphere, delicious food, great value for money. Most of all Hannah and Co. value and appreciate your custom.

Very friendly and professional Staff, very comfortable Garden-Area and great Food and Drinks. The Rooms are decently sized, very clean and modern.

Very expensive and food moderate and tatty

Excellent room, very clean and well presented. Had a few drinks in the bar before heading into town, good choice of beers, good atmosphere. Had the Borough breakfast the following morning, again, couldn’t fault it, tasty good quality ingredients. All in all, an excellent stay, we’ll definitely be staying again next time we’re in Lancaster. Don’t know why it’s only 3 star, definitely deserves 4 stars in my opinion

Can’t thank the staff enough for a lovely Graduation celebration meal they put on, when my youngest child graduated from Lancaster University yesterday. Food was fabulous as you can see from the photos and the staff were very attentive, especially to our Labrador.

The service is friendly if a little slow. Food took over half an hour to arrive and we had empty glasses on the table for a while before anyone offered more drinks. Food is standard pub food, nice but nothing to write home about.

A very relaxing pub for a nice meal and a refreshing drink.

Went in one way to the theatre , nice pub , bit pricey on the drinks £6.50 a pint of guiness

Elegant pub hotel with tasty breakfast Arrived late but met very friendly pub staff 🥹. The room is so lovely (and huge!! — coming from London and its vicinity). Wish I could stay longer but… maybe I’ll return to Lancaster next time, even just to stay here! I almost want to keep this gem and only tell family and friends, but the place deserves recognition. Bathroom is spacious with nice amenity. I really appreciate the cookie jar ☺️ and the emphasis on local produce from food to Cumbrian shower gel and conditioner. And I can’t be more grateful for that they kindly allowed me to store my luggage for a few extra days after checking out <3 Breakfast: beautifully presented and of nice portion. Though my egg was fried instead of poached as requested, the skill is not bad. Local sausage tastes delicious and meaty. Mushroom is well seasoned and buttery (something is probably microwaved- ding*). And it’s always enjoyable to have a proper full English with black pudding. Tea and brewed coffee and yoghurt and granola available too. Toast costs extra pound so I’ll save my carb quota for the later conference sandwich at the university. The dinner menu, also with local offerings, sounds quite nice and thoughtful. Sadly I couldn’t make to an earlier train.

Brilliant stay staff helpful great breakfast nice pub and restaurant.5 star bedroom and wet room great location.Patio garden which was handy.Would definitely go back.

Went in to grab a bite to eat before going to The Grand Theatre. The staff were excellent, the session ipa was decent and the food was very good. We had Fish and chips and that was excellent. We also had sausage, mash, gravy and veg which was also excellent apart from the very which felt raw. I know the difference between Al dente and raw and this was the latter

After eating here more than a handful of times in groups ranging from 2 to 30, I can definitely recommend the food. The staff have always been friendly and helpful. My only gripe is the longer wait times on food, and on one occasion waiting to order and pay.

Went for a meal today with friends, and they had no roast dinners available or no drinks available poor waitress had to keep coming and saying that they haven’t had any of the stuff to make things. Sounds like they only had tap water on the menu. Definitely would not recommend had to walk out hungry and find somewhere that actually serves food.

I only had a drink here, but I must say from first impressions I would love to come back to stay in their rooms and try their food in the restaurant. It's a tell-tale sign of a good bar when they support local brewerys, and this bar was no expection by offering a selection of local ales in a really cosy atmosphere, with really welcoming staff. Highly recommend popping in if you have time for a drink!

It was a nice hotel with great location. The room is very clean, with essentials equipped but you need to bring your own amenities.

Went for a meal with friends. Arrived on time but because they were understaffed, waited 35 mins for our drinks. The crispy calamari wasn't! Should have said something (I normally do) but didn't. Mains were excellent. Shame about the starter. We were served by a very delightful young lady called Katie, who really made a point of looking after us.

Just went for a drink and meal with friends. Three of the meals were good and one, ribeye steak had to be sent back as lots of grisel

Good service and beautiful outstanding room and good looking for locations very nice 😍😍😍😍😍

Had our Wedding Reception here and the staff were very accomodating. They went above and beyond on a number of occasions and really helped to make sure our special day happened. Food served was fantastic and I would definitely reccomend eating here and hiring them out.

Absolutely lovely evening, food was fantastic and the service from Katie second to none! Highly recommended !! Great evening in a lovely pub!!

Great location. Very comfortable accommodation. Pleasant and attentive staff. Grat breakfast that kept us going all day.We would definitely go back.

My brother and I stayed 3 nights at your hotel after staying on previous occasions. As always we have had a great time and have talked to so many of the wonderful staff, Molly, Alice, Sousa and Hannah. We have been so grateful to have yet again been made so welcome. We would also like to thank the chef who cooked the most wonderful chateaubriand but then again we very much enjoyed all our meals and the service was superb in every way. We hope to back next year and will always recommend your hotel to anyone travelling to Lancaster.

Great pub, always a good selection of cask ales. Ale was pulled well, right temperature. Friendly helpful service.

Great food….lovely service…. Staff were friendly and helpful….nice a clean dining area …will definitely be back……..

Stopped in for a drink while meeting a friend while I was on vacation. Will be back again.

Visited on several occasions each time have had a bad experience firstly going for a meal and waiting an hour to take a drink order and food order wasn’t over busy. Then went before Christmas absolutely freezing no heating on bar staff atrocious. Then went after work for tea no body interested in advising what was on offer for food and drinks. Then went tonight for drinks bar staff couldn’t poor drinks lager had to be thrown away as too much froth pint of beer was flat and had to be thrown and re done as hadn’t put sprinkler nozzle not been put on and then got charged for a pint of lager instead of half took 20 minutes to sort difference out absolutely diabolical. Have tried to support local on several occasions and had a terrible experience every time won’t be going again!!!

A really great experience from booking to checkout. We brought our dog and he also got a very friendly, easy going welcome (he was only charged £10 for the week, it's often per night). Our room was great quality (I thought it had been recently refurbed): big comfy king size bed, marble lined wet room, a telly you can hook up to your phone for all your entertainment (you have to bring the wires). Worried about noise from the bar? Don't be, there's a whole floor of soundproofing between the rooms and the bar, so absolutely not issue. Breakfast was included and you had full access to the regular breakfast menu: from pesto eggs to full English (meat sourced from local farms). Beers were fairly priced at around £4.80 a pint and there was selection of five pumps plus an interesting choice of Bavarian hell and weissbier on draft. Parking was a bit of pain but at the end of the stay I discovered that Ringo/ Lancaster does a weekly permit (search code 4975 on Ringo) for just £27. That just leaves the location, and The Borough is in a fantastic area to discover the whole city. Do book direct but check the price on Booking.com (or other online agents) as if you get discounts then they will match it (I saved £200). Enjoy Lancaster. We ate at Fortune Noodle Bar, Herbarium, Journey Social and Simply French.

Very pleasant bar in the equally impressive Dalton square, nice modern interior with a very good selection of beers and spirits. We obly had drinks but the dining area was a really nice room

Nice pub but £3 for a can of diet coke and £6.50 for a pint of Guinness. Didn't hang about.

One of my favourite pubs in Lancaster.

Had the lamb,worst thing I've ever eaten

We booked 2 rooms for an overnight stay. Rooms ready on arrival, lovely to have a nice glass of wine in the bar before going up to our rooms. My parents were in a separate building out the back in a lovely room I was in the main building in a very pleasant room. Everything was very clean and comfortable perfect for our stay. We had a meal in the restaurant in the evening both vegetarian and gluten free available. I particularly liked the goats cheese bon bons. We had a couple of drinks before heading up to bed. Corridor very quiet during the night. Breakfast was excellent in the morning. Check out at 11am gave us chance to do a bit of shopping before getting the train home (my partner stayed in the room). Very nice staff and atmosphere. If we were staying in Lancaster again I would definitely return, even if just wanting a meal I'll be back

This used to be a good place for food. Based on tonight's experience it's not anymore and there's better choices in Lancaster. Poor preparation, poor presentation, we will not eat there again.

Shared a pancake board with my son and husband had full English. As usual fantastic quality and superb service. Every time I eat here I can’t fault it.

This is a really nice City Centre pub in a good location. Stayed a couple of times in the lovely rooms upstairs when visiting Lancaster. It is now the place I recommend to people. The rooms are lovely and characterful, and the staff always friendly. Breakfast is brilliant too.

Had an absolutely wonderful stay at the borough with friends. We stayed in room 1 which was spacious, furnished to a high standard and well thought out. Really comfortable bed, great shower and no noise considering how close you are located to Dalton square and the pub. Had an evening meal, the food was delicious and cooked really well, had the hotpot and friends had the sea bass. Great atmosphere and Hannah and the team were so friendly and looked after us really well. I love the way you can have a restaurant feel in one side of the pub and a different more relaxed seating area for pre and post dining. We also attended the comedy club which was a great bonus and had us all in stitches. Breakfast in the morning was again delicious and lots of options available. Absolutely fantastic 5 star stay and look forward to coming back to stay in the future.

Brilliant girl working there Called Souza And the rest of the staff made us feel very welcome Will definitely stay again

A fabulous hotel , extremely clean, food great and staff wonderful . A special mention for Molly who couldn’t do enough for us , thank you x roll on our next visit x probably one of the best rooms we have stayed in .

Fabulous Sunday lunch, roast beef was amazing

The landing door to the bedrooms needs to have a slow closing mechanism. It was very very noisy and we were in room 9 right by it.

Wot a excellent pub and hotel staff very helpful and welcome nothing is to much trouble for them food excellent and hot clean . second time here will back in the future

Excellent sandwiches. We had the cheese and pickle and the tuna melt with chips. Both were very nice. Great service too.

The service was poor and food disappointing. We ordered fish and chips and Steak and ale pie. They had run out of peas and most veg and served them both with over cooked cold Asparagus!

Absolutely beautiful place to chill and relax and have a good quality drink. It's the only place Iv ever found to sell German brewed ABK beer on draught.! The staff are always super chilled and friendly and the atmosphere always upbeat and buzzing . I love it here.

Not great at all. Food is mediocre. The restaurant called us whilst we were eating our starters we to ask where we were… disappointing overall

We had the most fantastic wedding at The Boroughs Tipi on the 30th December and then a beautiful night's stay at The Borough itself (I definitely recommend the pancakes with maple syrup and bacon for breakfast!) From booking, Hannah and the team could not have done enough! It made the wedding so stress free and certainly magical in the Tipi with its festoon lighting! We've had so many compliments about the wedding and how wonderful the food and staff were. Thank you Hannah and Team - we recommend a visit to you all ❤️

Been for a meal with my girlfriend and family. The service took long (received drinks 15 mins after ordering) a member of staff had to double check we ordered drinks it took so long. The starters must have taken about 20-25 minutes to arrive and once cleared the mains must have taken a further 25-30 minutes to arrive. We went later on in the night. Table booked for 8pm so was only a few other tables in and not a very busy service. The food as a whole was not bad by any means. The portion size however was. Especially for main courses. The duck breast dish and the sea bass especially. I ordered a duck breast with the usual veg. For just under £20, the duck arrived and it looked less than my starter. The duck breasts were approximately 1 inch thick and about 3 inches in length. There were 2 of these. As well as a little bit of sauce, 2 tender stem broccoli and about 2 new potatoes. I understand portion control but this by far was a joke. The seabass came with one fillet which size is what it is with sauce on, tiny bit of broccoli and again a few potatoes. Not worth the money. There was also a fillet steak on the menu which I usually go for but unfortunately was £40. I mentioned our unfortunate experience of food to a lady waitress with glasses and black hair in a bun(I think) and her response was “Really??” And then laughed, cleared our plates and nothing was taken further. Safe to say I won’t be returning here anytime soon.

We held my Mother in laws 90th birthday party here in the function room upstairs. The room was set out with 5 tables of 10 seats. We ordered a buffet, which was a combination of hot and cold food, which was delicious and just the right amount. They also agreed to put 2 bar staff on for taking drinks orders to save the guests going up and down the stairs. We also hired DJ Raff, who was recommended by the Borough. Everyone has made great comments on how well the party went. So, a big thank you to Hannah and her staff.

Opted for the chicken parfait followed by the duck breast. I chose the same just over a month ago so felt confident with the taking same decision. Unfortunately that was not the case... Crackers were served instead of sour dough bread with the chicken parfait. No apology or explanation.... The Duck Breast,... whereas a full duck breast was served previously this evening the plate consisted of two slices. So disappointed and will be in no hurry to book again. I complained to both the server and person who took payment but felt to reduce the charge would of reflected on the staffing qualities which were outstanding. Just feel flat whereas should be reflecting on what a lovely evening. :-(

We had a Christmas girls night the evening was very well organised and great fun. A brilliant atmosphere, good affordable food and amazing friendly service. Staff are fabulous.

I had the £38 3 course Christmas lunch and came out hungry, there was 2 roast potatoes, 1 carrot and 2 brussel sprouts with the main and the pudding was a small brownie with a teaspoon of cream. The starter isn’t even worth mentioning. I wouldn’t waste your money it wasn’t even decorated festive either

Just got back from my works Xmas party, had 3 course meal in function room, staff fab, service fab and food fab. No complaints at all. Thanks for all your efforts, we had a great works Xmas party

Noise from the bar until 1:30am, then another 30 minutes of noise outside. No sleep!!! Access to the rooms are via the pub toilets and it stink. At breakfast the tables were all sticky and staff unresponsive. No response to feed back from the hotel...

Love this place Have had fabulous breakfasts here Recently enjoyed the festive atmosphere in and outside of The Borough Very welcoming Staff busy on a busy evening keeping everything clean and in order Jack was especially good at making sure we had everything we needed...

We stopped here for a 3 night short stay. The location was perfect, our room was beautiful - spotlessly clean. Breakfasts were fabulous. The chef Jim went out of his way for us and nothing was too much trouble. The duty manager on our first...

Mediocre at best, not very busy but waited quite a while for food. When the food arrived it was poor quality, it bears no resemblance to pictures online. Very cheap ingredients being sold at very high prices for what you get. I had the fish...

Fantastic place. Great food and outstanding service. Very friendly staff. Highly recommend. Best place to eat in Lancaster.

Unfortunately we were disappointed with our visit. I thought the menu was basic and expensive for what you got. We chose the lamb hotpot which was very small with about 5 very thin slices of potato on top. Not much choice on the menu and...

The service was lovely but the meal was over priced and tasteless we all had fish and chips the fish was all batter and very little fish the chips were greasy .I mentioned it to the girl who came to clear our plates away ..I...

Stayed at The Borough, September 22,and again in October 23,as I went to see the Illegal Eagles and the nearby Grand Theatre The accommodation is wonderful, clean and welcoming Next morning a choice for breakfast. Always a fry up when on vacation.Staying at The Borough...

We went for a late breakfast had a starter each and the pancake breakfast as a desert . Bizarrely we were told that’s a lot of food by the waitress! 😂yes we are hungry !! 😇😱 and no it wasn’t !! It was an average...

lovely hotel, lovely bar........Megan is a fantastic bar manager....very amazing and really made the stay so much more pleasant

Had blade of beef, it was lovely however was more like a starter. Take out on order!!At a cost of almost £20 per meal not worth it.

My second stay at this hotel. It has a good location, being just a short distance to the centre and to the rail station. It offers clean & comfortable rooms as well as varied food and a good range of ale.

Visited on the off chance for food. Very quiet and was able to chose a table. Ordered roast dinners. Both roast dinners were lovely. Beautiful chicken & beef & veg. Let down by the gravy which had little taste and was so watery. Our son...

Stayed over for one night and had a meal in the evening. Room was lovely and looks just like the photos so no complaints there. However dining was a complete different experience. Being Coeliac I ordered the Ribeye steak medium for main mentioning it needed...

We booked an overnight stay to break up our journey from Dorset. On arrival we were greeted by Charlie at reception who was particularly cheery and helpful. The accommodation was great, with a large room and large bed. As we had 2 dogs with us...

Excellent hotel, great accommodation, clean and spacious rooms, good home cooked food, staff very friendly and helpful.

It’s a quiet Thursday in July so not expecting an amazing night. Waitress forgot to put our starter through which is understandable as mistakes happen. But the food was awful- belly pork was so dry and with a very strange white sauce that he tasted...

We visited the Borough pub sat out in garden had drinks and food.. Which we thoroughly enjoyed. Service was excellent and very clean. We had a lovely evening and will definitely go back. Iv only given 4 stars due to the hot lovely food served...

We had a brief but very enjoyable stay at the Borough, great location, friendly staff, hearty breakfast, nice pub for a drink as well, easy parking round the back.

Big Birthday lunch to celebrate my 60th. The service was top drawer the girls were kind and nothing too much. Food was amazing with proper portions 👍. Finished with free Amaretto birthday shots . Can't wait to return😊

A great place to eat. Party of 18. Pre-ordered the food, and once we where ready, it was all bought out as you'd expect. Friendly and helpful staff.

Called here around 2.30pm for a bite to eat and a drink before driving back to Liverpool. Had our dog with us. This is a lovely pub in the centre of Lancaster and we and the dog were made welcome in the bar. Water and...

Great place to stay .Close to station ..approximately 10/15minutes walk .Near shops and Theatre. Lovely fresh cooked breakfast ,great staff .

Stayed over in a lovely spacious room. The food is fabulous and the staff very helpful and accommodating. The hotel itself is right on the square and near allshops, bars etc. A carpark is situated right behind the hotel. Would stay again