Brasserie at the Royal King's Arms in Lancaster

Rooms are lovely and the location is just perfect, but it's the history and the staff who make it so special: they really couldn't be friendlier or more helpful. I hope we get many more happy visits!

Loved this place, staff really nice , the place was very central .

Loved our stay here. We had a double room, which was adequate for a 1 night stay. Very clean. No issues at all. Perfect spot for exploring Lancaster. We parked in the car park recommended, which was a short walk. Quirky hotel. Felt very comfortable & relaxed here. All the staff we spoke to were lovely. Especially the young lass in the morning when we were checking out. (Unfortunately we didn't get her name). We would definitely stay here again.

Location of the hotel is great, if a little noisy on a bank Holiday weekend. The reception staff while polite, were lacking in basic communication skills and as a result came across as unwelcoming.The same can be said of the breakfast staff. If I were in management at this hotel perhaps this could be fixed by some basic customer service training. The room was fine however the shower temperature was either scalding hot or icy cold, this can be fixed but should have been spotted in a simple management periodical inspection. Overall a somewhat disappointing stay.

Perfect location in Lancaster for visiting the city. Opposite the Castle and the shopping area with a large choice of good restaurants and fast food places. Quiet rooms, confortable beds. Excellent breakfast.

Room was excellent as always. Did have a ocuple of issues this time. First was the fact that there was a sign at reception, indicating that late checkout was £12.50 during March, and the receptionist wanted to charge me £15. Eventually this was resolved. The second issue was the fact that I placed a order for room service through the phone app, but for some reason this was never received by reception. Not their fault, but perhaps the app needs looking at to solve this issue. Other than these two small things, I enjoyed the stay,and I will point out that after staying on a few occasions, this is the only time there has been any issues.

Great location close to the train station - welcoming staff & lovely room.

Great hotel! Cery clean, perfect location, very comfy bed and delicious breakfast

Me and the wife had the 2 course pre- theatre evening meal yesterday 17th Dec. From entering the foyer the welcome was as warm as the lounge area! Lovely bar staff and maitre de. Waitress service was attentive and friendly. Food was well presented and piping hot. Portions were adequate and not overbearing. Thanks Royal Kings Hotel Brasserie for a great start to our evening.

Went to the restaurant located inside the hotel, after searching for it and being redirected elsewhere. Not enough signs as to where it is. Friend was served an undercooked lamb shank which was sent back, received another one which was cooked but she battled with it to get the meat off the bone! I had the chicken and mushrooms and after leaving the restaurant promptly rushed to the loo twice. Say no more! Couple on table next to us had to send their steaks back as they weren’t cooked correctly. Waitress was excellent it had to be said. Won’t be returning. Evening spoiled as had to go home, ill.

Came to celebrate my mums 80th birthday, the waitress brought our tea and coffee, there was no tea in the pot just water , my coffee was lukewarm 5 mins later the waitress came back told her there was no tea in the pot she said pardon so told her again she looked in the pot and just mumbled something, I asked for a jug of boiling water as my coffee wasn't hot her reply was it is hot that's how it comes out of the machine she took the coffee away and came back with a fresh pot it was a little hotter but I still had no pot of hot water so I said can I have one I was told it would still be the same temp as the coffee , when it arrived it was definitely hotter and I used it to heat the coffee in my cup. The sandwiches weren't up to much my mum dosent like horseradish or mustard but the had already been put on the beef and ham (wherever we have been before the sauce were brought in little dishes to help yourself) the cakes were very tasty but we are very sorry to say we won't be back

The Brasserie was the perfect place for us to hold our celebration. The room had been set out beautifully and we were able to add our own decorations. We were a party of 29 and all enjoyed main course and desserts from the Sunday lunch menu. The prosecco and white wine was served nicely chilled. The service was excellent. Many thanks to all the staff involved for your hard work.

went for christmas day and it was shocking food cold turkey was processed meat veg and everything cold. cheese board 4 pieces of cheese and for a table of 4 6 crackers given for the price we paid per person and as first time out for christmas day meal unacceptable was offered bottle of wine as an appolige but not good enought on reflection coming home i will be rining and asking for refund . .

Our visit A birthday meal with 7 friends (empty restaurant other than us). Food Shocking for the price. The salad was dry, the triple cooked chips were highly crisp and my girlfriends meal was missing bits. Drinks Average, no beer available on tap downstairs. Staff Very nice although they came across as very inexperienced with no one more organised / on the ball knocking about. To summarise If your a fan of poor food and service go for it. If not then there are plenty of better places in Lancaster to go for.

The Brasserie is a lovely decorated restaurant that played smooth jazz throughout our visit. As a birthday meal out, we were excited to try somewhere new in town. The first waiter was prompt at taking our drinks order, but barely apologised at the lack of gas (so no draught ales) and didn't know too much about the bottled beers. Two couples order the charcuterie boards. The "ciabatta bread" was toasted and sharp, so it didn't make for a pleasant bite. It snapped rather than crunched... And the rocket wasn't dressed, so we were eating dry leaves. After this, the second waiter came to apologise that there wasn't any creamy polenta to accompany the main, wild mushroom ragu, so he offered mashed potato or rice. When this meal turned up, there wasn't any of the vegan cheese or rocket, which was also supposed to accompany the meal. What a waste of money, knowing that vegan cheese can be fairly costly. Nobody came to ask the party if the food was alright. We weren't seen to for a good 30 minutes, despite being the only people in the restaurant. As well as the ragu, the steak dishes were underwhelming as well, even these salads weren't dressed. Dry leaves make for a sad meal. We are sorely disappointed as we were really looking forward to the food here. The waiting staff were pleasant but didn't have the experience or training that they really needed. A memorable moment: "What's the cheesecake of the day?" "Oh, it's JUST the new york cheesecake. Just vanilla." - Don't undersell your food! Just vanilla is still great!

Booked the boozey afternoon tea for 9 people for 2pm. Bearing in mind that we had pre-odered the food prior to our arrival date. We got there and the hosts had no idea what they were doing. The prosecco was flat and we didn't actually get our food til 2.45pm and it was only because we questioned where the food was. The staff were in no way under pressure, as we were the only ones eating or rather waiting for food. The food was terrible. On the vegatarian platter, there was a sandwich which was tasteless and unrecognisable. I can only think it was hummus without the garlic and there was a strange yellow slice of something which I can only describe as a soggy yellow pepper, which was also tastless, so I don't actually know what it was. The scone was flat and overcooked and resembled a bisuit and for the size of it, there was just far too much cream and jam. The setting was lovely but just didn't depict the food or service. I will in no way be returning to this awful place.

Booked a table, received a confirmation email, and arrived on time. We were then told that the restaurant was closed for a private party. Showed them our email confirmation to be rudely told that they couldn’t provide a meal for us. No apology just rudeness. Their confirmation email counts for nothing. Avoid.

Dropped in for lunch while visiting Lancaster. They were only serving the Street Food menu which was fine but after being told they had everything on the menu and ordering 5 noodle dishes we were told 40 minutes later that they didn’t have any teriyaki sauce. There was no apology and we waited a further 20 minutes for our food. Then when the noodles finally did arrive one of the dishes wasn’t even cooked. We were offered alternatives but we felt it was probably safer to avoid ordering anything else as we had already waited an hour for our food. The duty manager didn’t seem to want to take responsibility for the poor service and blamed the inexperienced kitchen staff. An all round poor experience. The photos of the food on the website are extremely deceiving. AVOID AT ALL COSTS UNLESS YOU LIKE WAITING FOR AGES OR BEING IGNORED

We boo,ed here as part of a theatre package but the restaurant were not aware this was still being offered and only had a 'street menu of pizza and burgers. We decided to stay anyway and had a very tasty burger with plenty of chips. They are getting g the full staff soon to be able to offer a full a ls carte menu. Staff were being trained but seemed very keen Smart suroundings?

I went here for lunch with my friend. It was quiet but a sign of the times. We were greeted by a very warm and friendly member of staff. The staff were attentive throughout. There was a slight confusion of which menu was being used as I did initially order pasta but I was happy with the menu change as I changed my order to duck rendang curry. The duck curry was a great consistency, good quality duck and a tad spicer than when I ordered it as a delivery a couple of months ago but not hot , the flavours were great. Very good portion. My friend ordered the open salmon sandwich with hallomi fries. I had a couple of glasses of sauvigon blanc and its one of the vest quality glasses I have had in a restaurant. My husband came to join us after lunch for a drink and there was no problem there and accommodated quickly with a chair. He had beer which he said was amazing. It was called a heverlee. Hdowns guest reviewer- Server was nice and very keen. The open sandwich was nice. Shame the place was so quiet.

This is a really lovely restaurant, the food was absolutely delicious and service was very friendly and attentive. Everything we ate was 10/10! Honestly couldn’t fault anything at all. We had three courses and both felt very full and satisfied. I’d be inclined to ignore the 2 previous reviewers re. small portions... If you’re looking for fine dining in Lancaster; this is it! If you’re looking for pizza and garlic bread; perhaps a fast food buffet is more your style 🥴😆 We will definitely visit again.

Following on from the previous report we also had to buy a pizza and garlic bread on the way home. Half price gov scheme should not equate to half size potion The guy was very nice

My boyfriend and I visited to take advantage of the “eat out to help out” scheme, and the 50% off is the only thing that saved the night. We waited over an hour for our food, and were starving, only to be presented with a measly portion that did not take up half of an average sized plate. My duck was supposed to be served pink, however it was very much grey. I can only assume the rest of my duck breast was burnt to a crisp and discarded as only two slices of duck lay on my plate. If that’s how overcooked they serve it I’m not surprised it took an hour to cook. My boyfriends pork was apparently very tasty although similarly small. Desserts sounded nice but we didn’t bother sticking around to find out. We went and got an actual potion of food elsewhere after. I can’t complain in the slightest about the front of house staff. They were very friendly and apologetic about the wait time, and took our drinks off the bill. Overall staff were lovely but the food was rather disappointing. Glad we didn’t pay full price I would’ve been very upset. (Also no picture as I was too hungry to remember)

We visited the Brasserie for an evening meal and had the best meal ever. The food was stunning, the restaurant immaculate and the staff exceptionally friendly and helpful. We even recieved a free cocktail which was was lovely. We couldn't recommend it highly enough and are already looking forward to our next visit.

There was ample choice for adults,but possibly not suitable for all children. Food was pleasant and well presented and special effort had gone into making the vegetables suitably different. It was good to get iced water as an alternative to alcohol.

We popped in yesterday for Sunday lunch and it was delightful! The Brasserie itself is wonderfully decorated and the live music added to the ambience, and made for a really lovely lunch. We were greeted by friendly staff who clearly had a good working relationship with one another, as well as being warm and welcoming to us. Although we were served by many people over the course of our meal, no problems with service arose as each and every person was friendly and accommodating. We both decided on the Cumbrian Topside Beef for our meal and it was delicious! The beef was cooked wonderfully and we were left feeling completely satisfied. I wish we’d had room for dessert as they looked lovely to - it will be an excuse to go back again. We would both recommend The Brasserie for a meal as a couple or for a larger party as the atmosphere is too good to miss. We’ll certainly be going back again!

It's been refurbed nicely and looks attractive. My husband ate there at lunch with friends soon after it re-opened and was so impressed he took me for my own lunch date. I tried not to show how underwhelmed I was but several things.... The staff at reception were so busy in their own conversation, they ignored us for several minutes; the lunch plate, described with their own special effect fried onions, forgot to include them; when I asked where they were, I had to wait for them to be cooked specially and they arrived piled on a side plate, nice but by that time the (average-tasting) steak was well cold. We were asked if we wanted a desert menu, but then had to wait a further 15 mins for it to be brought by someone else on second asking. Menus were already rather dog-eared and stained. Not a special outing at all, mainly down to very poor training of the staff.

Beautifully decorated restaurant with lovely staff! I had salmon and crab risotto which was lovely! Also have a large vegan menu with vegan desserts too. There is also a cocktail lounge downstairs. Prices are great too!

Four of us dined here on a Friday evening. We were warmly and politely greeted at the bar area on checking in. We had a pre meal drink in a comfy and discreet bar before being seated at our table. The brasserie area was tastefully decorated with decent background music. The food we had was of a very high standard, attractively presented and tasted superb. I had chicken supreme and the others in my group had fish and chips and monk fish. Everyone thoroughly enjoyed what they had. All the staff we came across were extremely polite and very eager to please. I would have no hesitation to go again or to recommend to anyone wanting an evening of good food, reasonably priced in a nice environment.

A very nice stop for lunch, with good food with a friendly helpful service.The crab salad was very nice as was the rib eye steak.Was quiet at lunch time but looks as if it could be a good place for an evening meal.

My Husband and myself got married here in 2004 that was a fantastic day we have been back for afternoon tea in novenber it was lovely and fresh really enjoyed it.

I have eaten breakfast and dinner here. The quality of the food is really very good. Dinner is imaginative, served really hot and delicious. Friendly, helpful staff. Thoroughly recommend.

From going to The Brasserie last year several times, the experience is now a disaster. Too many things are wrong but probably start with the top management together with the kitchen. Early last year, the food was outstanding but now,and my regular dining friends agree, despite great service from front of house staff, the place is going downhill fast, key staff leaving, disinterested kitchen staff etc.Enough said !

Last night’s meal in the Brasserie was in no way a ‘celebration' of New Year. There was absolutely nothing ’special' about it. With only 16 customers, the atmosphere was flat in the extreme.On arrival the glass of champagne was warm and flat!A first course was substituted even though you’d had our order for weeks.The main course was fine.The desserts were awful. One was substituted and I choose the Poached Pear! Quite the worst dessert I have ever paid for! The Pear was flavourless, presumably poached in water, the Crumble uncooked and the deep fried!! Ice Cream tasted of fatty oil!The Pannacotta was so stiff the spoon could stand up in it!

We came a couple of weeks ago for a murder mystery evening....the murder mystery was great with good acting and atmosphere...however that was the end of the good stuff!

On a visit to Lancaster today my friend and I decided to try The Brasserie at The Kings Arms for lunch as it was an ideal location for us and looked good.

Thought we would try the Brasserie for Sunday lunch,after a moderate wait our orders were taken, two roast beef dinner, food arrived, well presented possibly not hot enough for some but ok, more art than substance, one carrot and one slightly overdone parsnip, small amount of gravey and two roast potatoes, tasted good and general food selection was ok, found price slightly higher than other local establishments but not over the top, so depends what you want, upmarket or traditional and pay accordingly, could do better hence average review, would try again though

Went for pre ordered meal at the royal kings arms in Lancaster and it was a disappointing evening. The party was good due to the people there, I mean the delay in food and confusion. People got the starters fine I think. Never heard anyone complain. It went down hill from there. I had my main meal everyone had finished and my wife’s risotto and my mums did not come for nearly half an hour after everyone had finished they where starving. could you explain why this happened? It was like they forgot there meal. It had been pre booked so this should not have happened. Had the orders for a week. Everyone had finished there deserts and mine came again ages after approximately twenty minutes, massive wait. Again can you explain why this happened? The staff where pleasant but unable to sort out the issue quickly. Service was poor. No draft beer downstairs so people where having to go upstairs for this. (Pipes being cleaned) A lot of people unhappy with a main meal The prawn dish lacked prawns. Also not what it states on the menu. The member of staff got a menu and this was pointed out to the staff member and they could not argue. Three prawns in the whole dish. Most of the dishes lacked prawns.

Flabbergasted at the poor customer service here. Staff were pleasant but had no idea how to handle a nicely- made complaint. Meal came minus the main ingredient. Staff went to check it out and 20 mins later I was still waiting, none the wiser. They took 10% off the price of my meal meal, even though it was untouched and I hadn't had a replacement or even an explanation. Manager finally the meal off the bill and offered 25% off drinks on a future visit but it was a bit too little too late and too much hassle. The other meals were passable but the vegan fish and chips were yummy. Please train your staff properly.

The staff are polite and friendly and the lamb rump was delicious. My partner had the pork belly and thai chicken and loved it! We will definitely be back again.

This place looked lovely from outside, and inside it was comfortable, well laid out and clean. However, that's where the positives end.

The Brasserie is the restaurant of the recently renovated Royal King's Arms Hotel. The quality of the food is first class and it is obvious they have talented kitchen staff. The front of house staff are also really helpful - nothing is too much trouble !

We were offered a choice of window seating by Zoe, afternoon tea arrived promptly, shortly followed by our pots of tea.

Surprisingly this very nice restaurant inside the Royal Kings Arms in the busy centre of Lancaster was very quiet on a mid-week day.

Went to Brasserie for mid week lunch. Picked from two course menu. Lovely, greek salad for starter which was a huge portion, lovely dressing and yes, there was actually good quality vine tomatoes mixed in with salad, a rareity, I find these days, they seem to have cut toms out in many places. Partner had nicoisse salad, like a small meal on it's own, also with lovely toms. Mains very tasty, thai chicken with thai veg and rice, in a lovely sauce. The meatball tagliatelle was also good but not enough tomato sauce, left the meatballs slightly dry. Wine perfect, service also. Can recommend.

Booked the Brasserie as we'd heard good reviews, Not disappointed at all, food was good, well cooked and good portion sizes. Great value for money. Service good. Well worth a return.

Called into the Brasserie for Sunday lunch....lovely environment, ultra professional staff, superb food and overall experience.... if you visit Lancaster you really need to to take time to eat here as you won’t be disappointed...

Really good portions of great food presented beautifully. Can’t rate the Sticky Toffee pudding too highly! And at a price that belies the quality. As you may have noticed I really enjoyed my meal here and look forward to returning very soon.

2nd visit for early Saturday evening with friends, the restaurant was quiet when we got there but why ? the staff are friendly and attentive, the food is really tasty and good value and the setting is great. Have a drink in the comfortable bar first which serves quality beers not the rubbish other bars serve, then through to the restaurant where honestly it's really good value! ?I can't understand why its not packed out. If you live in Lancaster or Morecambe give it a visit, they've spent loads of money doing everything up and if we had had more time we would have had a drink in the newly refurbished crypt bar. Businesses like this need to be supported otherwise we'll lose them for good

My partner booked an afternoon tea the the Royal Kings Arms as a birthday treat.

Went with my 8yr old daughter for tea.

My lovely bridesmaids organised an afternoon tea here for a mini hen do. The food was lovely as were the staff. The decoration was very nice too: a big improvement on what it used to be like. I cannot comment on value for money or toilet cleanliness as the meal was a gift and i never used the facilities. However, no one had a bad word to say afterward and the food was lovely and filling. The staff let my bridesmaids bring in some balloons and decorations for the table but they had also put some balloons up themselves for us which was a lovely touch.

I went here with my finace today and it was a nice experience. The staff were very friendly and attentive. It was quiet with being a Friday afternoon but not a uncomfortable quiet. The décor was nice and very presentable. The lunch menu is a 2 course deal but there is not a lot of choice , the all day bunch menu is about better. My partner had the turkey club Sandwich and I had the bubble and squeak. The portions for lunch are not a bad size at all , one bit of feedback I would give us for people with bigger appetites maybe for the sandwich brunch option offer a side of soup , fancy crisps or chips. Portions were fine for us and it was nice to leave not bursting at the seams. Would come back to see how the evening menu is

Had lunch with friend yesterday, the decor and ambiance was lovely and very comfy seating. The service was good and attentive

My friend & I dined here on a Saturday lunch time.

We had the valentines menu on valentines night. Really enjoyed it. Service was outstanding, attentive and friendly whilst not in your face all the time. Menu had some quirks to it, ie potato bacon and lavender soup - it was delicious and great to try something a bit different. Steak was cooked perfectly and presented beautifully. Great to have complimentary glass of cava and cocktail shots. The rose and chocolates at the end of the meal were a nice touch. Would definitely visit again. Great to see this place after its extensive refurb... if we didn’t live so close we’d have been tempted to stay the night in the hotel!

I visited this restaurant during a business trip last week. I was very impressed with the service. Our waitress was very attentive and friendly. I asked about whether one of the gluten free meals had onion in it as I have several intolerances. The waitress went to ask the chef in order to give me a definite answer. It turned out the stock had onions but the chef offered to make a fresh stock for me without the onions. I was delighted that I was able to have the dish which was my preference - without actually having to ask for for special treatment. And it was delicious!

We visited for lunch and got there at 2 pm , the Restaraunt was quiet but we were welcomed in , fast efficient and friendly service from the waitress and we ordered from the 2 course for £10 menu. The food was of very good quality and well presented. The restaurant itself is a lovely bright room overlooking the castle side of the city. We really enjoyed it and would recommend the brassiere to everyone else. We will definitely be back. The company have done a great job restoring the Royal kings arms back to a modern contemporary building yet retaining in character. Go visit!

We booked a table for 5 on a Sunday evening. The restaurant was empty which I find very odd for a Sunday evening in Lancaster. I often visit restaurants at this time and they are usually quite busy. Upon being showed to our table we were then essentially ignored and had to leave the restaurant to find a member of staff on reception to take our order.

Our first visit and wasn't disappointed lovley food had the steak and rosti from the brunch menu excellent very filling to great prices. The staff were friendly and polite and attentive. Very nice decor will go again.

Had the brunch and bottomless prosecco deal today, beautiful food, I had the avocado with poached egg, which was delicious and my friends will vouch for the turkey club sandwich and the bubble and squeak! Great service too, would thoroughly recommend!!

My family and I visited The Royal Kings Arms Hotel today for Sunday lunch to celebrate my mother in law's birthday. We have been to family weddings, celebrations etc held at this prestigious city hotel in past years. However, sadly we had not visited it for many years because it was run down and tired and did not have a great reputation for food. Lately we heard that it had been bought out and had had a major refurbishment and that the food was excellent. Having loved this hotel so much we decided to give it a go and we were not disappointed. My husband parked around the back in their car park which is extremely rare for a hotel in Lancaster city centre to have its own car park! There is also an entrance from the car park which is easy accessible for wheelchairs and also a downstairs toilet. We were greeted by two lovely, friendly restaurant staff and shown to our seat by the window where we were able to watch the world go by! We were not rushed to order our meal. My husband and mum in law ordered the Roast Beef dinner, my daughter ordered the Club Sandwich and I ordered the Spanish Pancakes. One course filled us up, all was delicious, plentiful and not overly priced. The decor in the hotel has been tastefully done and I loved the many chandeliers. We will definitely be visiting again and have already booked for Christmas Day Lunch 2019

People have been talking a lot about the new-look Royal Kings Arms Hotel, not least the brasserie which now boasts elegant decor, dazzling chandeliers and beautifully laid tables dotted cleverly about the room.

Visited with a friend and had a great meal. We selected the pre theatre menu which was great value. With a bottle of wine and service £25 a head which we thought was a fabulous deal. Staff very friendly and attentive. We visited the basement bar after for a drink and it had a lovely atmosphere and again excellent service. Highly recommend for a visit!

I had an excellent experience at the brasserie yesterday evening. The staff were lovely and friendly, the food was exquisite and the atmosphere was very calming. We had the fillet steak, lamb rump and marinated tofu for mains and salted caramel, cheeseboard and bread and butter pudding for dessert, I would recommend all of these dishes as they all tasted amazing.

We’ve eaten here twice , the first time was better for me although not by much. The starter of pate arrived with just lettuce ,no toast crackers or bread just lettuce which I thought was odd. The roast chicken dinner was alright gravy lovely , two roast potatoes lovely chicken ok veg very under cooked and un peeled. Service was very very slow. The second time my soup was ok,very peppery my husband enjoyed his roast pork.. I had cod with allegedly new potatoes it was awful I left all off it the cod was nasty over cooked but also patches of under cooked the potatoes were just bland mash not new potatoes at all again the veg was cold and under done. The service was better but then there was only three tables occupied. Not returning.

My wife and I visited on a Sunday evening on impulse, having been out for the afternoon. We knew the place had had a recent refurbishment, so we're intrigued as to what we would find.

we had the best night in the brasserie this evening, the steak was cooked to perfection, exactly how I had asked for it.

My husband and I were delighted by the warm welcome recieved on entering the establishment, by a lovely gentleman called James. We were not disappointed by the great level of service maintained by him amd the other staff members right throughout the evening. My lemon sole was fresh and well presented and my husband throughly enjoyed his steak (and the wine recommendation James made to go with it). You guys have done a great job with the refurbishment, we will definitely be back.

Wonderful place for a coffee or a meal. Reasonably priced and very friendly staff. I am looking forward to trying out the crypt tlk

Probably the worst food I have ever tasted. Staff are lovely. The interior is well furnished. However I have never tasted sole so bland in my life. Who the hell roles up sole. The delicate flavour was complete annihilated, because of the form they were in. My father had raw lamb which he had to send back. Even though there were complications with the food. We got free desserts so the front of house are making up for what the chefs lack in.

My wife and I are very lucky. We've had the pleasure of eating at some of the finest restaurants, not only in the UK, but around the world.... But have often had to stump up a great deal of money for this, our little pleasure. This evening, we chose to eat at this place, basically because we both fancied steak, Lisa the rib eye, me the fillet.... and because we've eaten here several times, yet to be disappointed. Both steaks were cooked to perfection, the accompaniments that came just enriched the dishes / flavours to a level that for the price, was simply incredible. The presentation, (given the "eyes" eat first) was to die for, and I have to say, given from what I am led to believe, a fairly young chef, a fantastic credit to him. I would seriously recommend, if like us, you like a nice steak.... you will not be disappointed.

Well we rang up to book at table and it's midweek so it wasn't busy. We arrived at the venue and we got greeted by a young lady which welcomed us into the restaurant. We sat and ordered some food there wasn't a lot of choice for starters but the mains looked good. The food came and the steak was amazing. The staff knowledge on wine was very good even though she didn't drink it. Overall great experience and would recommend

Beautiful building, staff were very accommodating and friendly, great food, just a well rounded pleasant experience. Will definitely come back again. Great work folks.

Firstly I'd like to say that this bad review wouldn't have been even put on here if it had been handled correctly while I was there. Unfortunately my problem was dealt with an inexperienced waitress who unfortunately stumbled on wording and made the situation worse!

Just a fantastic experience. Great food and service. Room is beautiful. Very reasonably priced for the quality of the venue.

The refurbishment of this restaurant has been done very tastefully, it had a lovely atmosphere. The menu was varied although it was littered with spelling and punctuation errors, despite being professionally printed. After an excellent sharing platter as a starter, we went for the Sunday roast - this was a complete disaster. The beef (advertised by the waiter as medium rare) was tough and over-cooked, the mashed potato was sloppy and tasteless, the broccoli was uncooked, and everything was cold. When we sent the plates back, they came back microwaved rather than fresh, making the beef even tougher and the Yorkshire pudding rubbery. We were told that a fresh meal could not be provided, although they graciously did not charge for the uneaten meals. The waiter was very helpful and polite, apologising profusely for the substandard meal. The people around us, eating lighter meals from the menu, seem to have had a better deal.

Myself and my husband started coming here for lunch as soon as the the refurb was completed. The food is so delicious and it has been decorated to a high standard. Some music is very cool , 20s esk. Slightly old fashioned music but suitable to any age group. lots of light with the big windows where you can watch the world pass by ! Very smart and well mannered staff. It really is lovely.

We ate dinner at The Brasserie and were pleasantly surprised by the pretty eclectic menu. There’s something for everyone and reasonably priced too. Beautifully presented food in smart surroundings with comfortable chairs made for a relaxed dining experience.

Came here for a Sunday lunch at 2pm. They had run out of the pork but offered chicken, which was fine. Waited over 30 mins (we were one of three tables). The meal was well presented and had a good choice of vegetables and a small chicken breast. It was very tasty. One of the three roast potatoes was inedible as it appeared to have been deep fried and was just solid. The strangest thing was that instead of a Yorkshire pudding, there was an overcooked omelette in the shape of a Yorkshire pudding! As the waitresses were not present unless actually serving, we were unable to query this until we went to pay. The girls clearly had no idea what we were describing, so I can only presume that the omelette was in fact supposed to be the Yorkshire pudding! Someone obviously forgot to add flour to the mixture. Service was courteous but slow,the setting was lovely. We would go back again, but probably not for the roast.

I visited The Brasserie on a Saturday afternoon to try out the brunch menu.

A wonderfully friendly place , great nibbles, with lovely ambience .... a great addition to Ĺancaster

We called in for drinks one evening to check out the newly renovated restaurant. The decor is very tasteful and the staff were very friendly. The wine was reasonably priced. There are opening a Champagne Bar soon which will be worth a visit. We checked out the restaurant menu and decided to come for lunch the next day. The menu is very varied, they offered either a Brunch Menu or the normal Brasserie Menu. Both menus were well priced for such a lovely place. Well worth a try if you fancy great food, decor and staff. They also do an Afternoon Tea menu which I can't wait to try.

I stayed here for about 10 nights whilst working away in July 2018. I came across it by coincidence as I was looking for somewhere to stay as my previous hotel the Toll house was fully booked. The lobby and bar area caught my attention immediately as the interior was very welcoming. After asking if there was any availability I was thankful that there was and decided to check in the next day. When I arrived at my room on the top floor I was a little disappointed at how shabby and basic it felt, as my expectations had been quite high after seeing how lovely the foyer and bar area had been. Also in comparison to how nice the rooms where at the Toll house I was a little let down. Then I realised I was probably spoilt with how nice my previous room had been. However I must admit I found the bed very comfortable and although there was no air conditioning and the temperature during my stay was rather warm, I slept rather well most evenings. I noticed however that despite my bed being made each day, some of the waste empty bottles of Ribena, etc had not been removed after 3 or 4 days. To add to my dismay on the 4th day of my stay I noticed that there was no hot water, not even luke warm, I thought to myself it must be a one off but the day after it continued to be the same. I reported the problem to reception who told me that someone would have a look at it during the day. When I arrived back at tea time the problem was not resolved and I had to make do with a freezing cold shower- not ideal when I’d been working all day in blazing heat sweating like crazy in overalls. I reported the problem again to reception and was told that it couldn’t possibly of been cold since Friday as the problem was only apparent from Saturday, making me feel as if I was lying about the whole situation? Why on earth would I lie about this? I argued the point and they apologized and offered me complimentary breakfast, which I refused as 1, my work would be paying for this anyway, and 2, I was up and away in a morning before breakfast was even served. They assure me the problem would be fixed later that day, but lord behold, again it was cold. I complained again and asked them if they could at least compliment me a couple of beers and the manager on reception agreed and told me I could have £20 a night for each night I was without hot water, so a total of £60. I thought this was a good gesture for them to do for me and soon enough the hot water was back running. On my day off I managed to get full English which was freshly cooked which I must say was fantastic, the sausages were great and tasted like they had been sourced fresh from a local butchers! However my evening meals were not always great, and I had a couple of poor meals here which I was quite disappointed by, as again judging my interior you expect great quality food. If you can afford the fillet steak I would definitely recommend. The only other bad point I would say is the car park. On several occasions during my stay I woke up to find my van was blocked in by another vehicle, resulting in me being late for work on one of those occasions, while the person’s keys could be found by staff and the car moved. This was quite frustrating as I’m sure you can imagine. Overall not a bad stay and some of the staff were very lovely and pleasant. A big thankyou to Danielle especially for going out of her way to help me with directions on how to get to the Grand theatre. As one evening I had planned to go and didn’t have a clue how to get there, yet she went out of her way to make me a map! Overall would stay again with work as not a bad location. Thanks again.

We went to the kings arms Brassiere for my birthday. The service was excellent and the steak was cooked to perfection even for the picky ones amongst us. The only downside was.the desserts they were not as advertised but still enjoyable. Would recommend it and will definitely go there again

Went here for our anniversary as its just been refurbished , lovely surroundings , good local dishes , well worth it and the service was excellent

Nicely renovated hotel with a good bar for drinks with friends and dates. A good place to start or indeed end an evening.

Brilliant Brunch 'n' Bubbles on saturdays with unlimited prosecco between 12-2pm with the brunch menu, I had the croque monsieur was lovely and excellent service. Don't mind if I do

My partner and I came for an evening meal, celebrating a birthday, the food was delicious, I would recommend the St.Jacques scallops and lamp rump, it was cooked to my liking.

Food well presented and tasted great, good price, and very comfortable dining. Service was good and staff very polite will definitely visit again

On the wettest night in Lancaster in years this restaurant was a haven of comfort and rest. There were few people in the restaurant and I was soaking wet. I was treated with consideration and able to relax and take my time without being pressured. The staff were attentive. I will be very happy to go to this restaurant again.

Steak was fantastic. Following night of ham and egg, I was not expecting cold ham. Presentation could have been better for the setting but perhaps not the price.

we stayed 3 nights in this hotel.. never saw brasserie ... a party there on the sat night .. no evening meals no opened bar..