The Book Nook - Bookshop and Tea Room in East Hertfordshire

Had a Duck burger and my partner had the Signature burger, food was delicious. The refurb is warm and welcoming and service was outstanding, drinks arrived quickly, great wine selection and nice ales.

Popped in for brunch, immediately told we had 5 mins to order (not quite sure why) and when we tried to sit down got growled at as the table was reserved - it wasn’t clear and they made no effort to show us to a table. We had the full English which was ok - albeit over cooked (in hindsight maybe it was 5 minutes until it was completely overcooked 😂🤔) and over priced. Seemed to be getting busy for Sunday lunch as we left so maybe we were just unlucky but there is too much choice locally for me to bother to go back

Excellent night last night at core. Great music and Callie and the team went above and beyond. Spent time with everyone and provide best in class service. Quality night

Great beer, friendly atmosphere

Not sure where to begin, suffice to say we had a very SURREAL experience at this place. I will start by saying that my friend and I regularly work as Mystery Shoppers in restaurants (we weren't doing so today) but we do know exactly what to expect from both the food and the hospitality aspects. My friend ordered a chicken salad, and I ordered 10 of their wonder wings. Please bear in mind that we were ALONE in this pub for the duration of our meal. After 35 minutes, I am approached to be told that they only have six wings prepped, but that they could make up the rest with chicken chunks...(I agreed to this) Why does it take 35 minutes to work out you don't have the number of wings requested in the order, especially when it is their ONLY order? When my friend's salad arrives, it was lacking a fair few of the ingredients described in the menu. (Crunchy garlic onions replaced by raw onions that my friend could not have, no parmesan cheese, no dressing, etc. We had to order mayo on the side to make it palatable) But the worse was still to come!! After explaining our disappointment about the various issues and asking whether their would be some form of gesture of goodwill and being told 'no' as we 'really' hadn't any issues...we entered into the most surreal situation... Without going into huge detail because it would take far too long, the manager/landlord, after agreeing that they should have told us about the lack of wings available right at the start, proceeded to DENY saying so just 5 minutes later! IT WAS UNREAL. On top of that, he would not let me talk, saying he would keep talking over me for as long as it was necessary and doing so in the rudest manner imaginable. Even having the nerve of calling me arrogant! Needless to say, this gentleman is definitely in the wrong trade. At this point, and after trying to get some sense out of him and the evolving situation, I said that my next port of call would be social media. In a spooky set of circumstances, their card-machine stopped working and wouldn't take our payment... Suddenly, we were told to leave without paying for the food (right gesture, too late) and never to come back. The irony of that!! I would strongly recommend that you give your business to any of the many other food/drink venues in Bishops Stortford, rather than to this establishment. They certainly do not know what hospitality is or what it takes to run a successful pub.