The Boathouse in Wiltshire

Not gluten free, despite choosing from the GF menu. I was sick after eating here and they haven’t responded to my complaint.

Amazing service by Sharon and team as always!, added on a desert to our preordered food, everything came fast and was beautiful as always

Don't know what's happened, but I used to come to the Boathouse a lot. I won't be any more. Between the 2 men talking behind the bar in a foreign language. To being ignored when I asked for menus. Rude and dismissive and lack of customer service. The new manager was shouting in a foreign language whilst hitting himself in the head. Rather disturbing behaviour and I feel sorry for the people who have to work along side that man. I don't know where Sharon and her team have gone. But bring her back! The tables were dirty and sticky. The food was OK. But the service was non existent. And the smell of the pints made me feel sick! Why do lager pints smell of egg. It's was revolting. The bar tender and new manager did not care in the slightest, I didn't even get a refund. This place isn't cheap either. High prices to be spoken down to and shouted at. And heaven forbid, don't mention Sharon to the new manager, he goes flies off the handle about her. Not the response you expect any respectful manager. I would highly recommend people to avoid this place and find somewhere else to spend your money or bring Sharon back.

Lovely location to have a drink after work. Beautiful views over the marina.

I lost my beloved pimples playing the boathouse 'slots'. Though they reduced my specific gravity a little for my troubles.

Nice pub. Unfortunately there was nothing left to eat at 6:30 p.m.

Terrible service. Me and my partner rang up to enquire about hiring the function room for a baby shower and the manager asked us to come in for a face to face meeting. When we arrived to the meeting (it was scheduled at 10am so the pub was not open), we knocked on the door multiple times and no-one came. The manager had forgotten about the meeting. When we eventually did meet, we booked the baby shower. A few weeks later, I emailed to confirm our numbers and they came back and said they had double booked the function room and we could no longer have it. We went in for another meeting to see what else they could offer us and they offered us the downstairs section of the pub, which we were not overly happy with as wouldn’t be as private but we accepted. Fast forward to a month before the baby shower, I emailed to ask what time we could come in on the day to put up our decorations, a week went by with no response so my partner rang up. During this phone call, he was told the manager had left and the new manager was unable to offer us the baby shower, but no-one had decided to tell us this. We are now weeks away from a baby shower with 70 people invited, family members having booked hotels and we have no venue. Absolutely appalled with how we’ve been treated, unprofessional from start to finish.

Right on the waterfront of the canal . Very interesting.

Went to the boathouse after it was recommended. I am a female customer I Went to the bar. The bar lady was serving a couple I was waiting patiently to be served a man walked upto the bar behind the couple being served. He then walked upto he bar and was served. The lady looked at me and continued to serve the man. I said excuse me but I was here first which he disagreed with he was continued to be served so I said that they had lost my custom. I find this happens a lot. Women are ignored over men. I tried to call the boathouse but no answer and the mail box was full.I hope the ignorant man is happy with himself. I will NEVER recommend a place like this

Like eating in Battersea Dogs home. Full of barking badly behaved dogs, very poor and overpriced food. Very dirty with rude staff . Avoid

What an absolute treasure really enjoyed the meal lovely relaxing atmosphere for a late lunch staff are friendly helpful and very chatty service was amazing no problems at all lovely view the ribs looked amazing 😍 settled for a nice buttermilk burger was delicious the aesthetics they used are lovely really nice clean area tables were kept clean aswell free of any glasses etc

Great food and service! This was a spontaneous trip after a day out together and we saw this on the way to the shops and decided to turnaround and stop by. The staff were lovely, the food was gorgeous and we are glad we came for lunch. We went on a Wednesday lunch and it was very quiet.

We arrived at opening time and there was a general lack of cleanliness. There was food under our table - so obviously hadn't been cleaned The whole place looked like it could do with a deep clean. The carrots and broccoli on the roast were raw and although we sent them back the carrots were still not soft enough to cut. Burger good apparently and drinks nice. Staff polite and efficient. I wouldn't come back to eat again

Lovely staff, delicious food, very reasonable and a great little find on our way to Lyme Regis. Throughly recommend for thst holiday vibe, scenic looks.

Very good meal and great attention with very friendly staff. The girls were so helpful when my cousin took a tumble in the loos.

Lovely place to stop for a quick pint. Great views of the marina, a variety of good beers and very friendly staff.

Horrible meal, went for a family roast. All the beef and chicken was well overcooked, full of gristle. Potatoes and Vegtables tasted awful. Sat upstairs so were forgotten about, table service was slow. No condiments, we had to ask for them. Deserts were disgusting. Overpriced for what we had.

Visited Friday evening in a party of 9 for evening meal (pre booked and pre ordered food). Setting of pub is beautiful. Having pre ordered main meal, the food was brought out hot and ready, however we had only been seated max 5 mins before it was on the table. Food was delicious however menu would benefit from more description. For example, the 'pork belly' was a pork loin and the southern fried chicken burger was rather spicy. For desserts, information on options that were gluten free were conflicting. The menu online said one thing, the staff were saying another, and the physical menu provided said something else. Did not fulfil us with confidence. Desserts also could do with further description on the menu. The 'Eton mess' was cream with a dusting of meringue, 4 berries and some fruit compote. A slight difference to what was expected. We were also assured that the manager would make herself known to the table due to dietary needs- however this did not happen. When making the reservation it was not made clear that a band was playing in the evening. Although this not being a problem as they were not due to start until 10pm. However, the sound check was done around 8:30pm and they started well before 10pm. The pub was heavily packed which meant that we could not access the toilet the other side of the bar easily (member of the party is pregnant). When wanting to pay the bill, it took over 20 minutes for this to be given and then a further 20+ minutes for the card machine to arrive. Additionally, on leaving, we had to navigate through the heavily packed crowd to exit. Definitely in need of some improvements.

shame that a great location is let done by the mediocre food. In spite of two emails and replies from the boathouse they had no reservation booked . . The food was very overpriced with a 15 % service charge. The Eaton mess was very poor for £7.50, the beef was tough the kale inedible. Won't be going back, very disappointing as it's a great location. Meal for two was over £50

Great atmosphere,beer and live music

Sundsy roast Chicken for kid was raw. Beef was over cooked and pork cold in the middle.

Went for lunch 2+dog. Nice people but the place is looking very tired. All the chairs are stained. Tables are greasy. The outside benches are very old and wobbly. Food was nice but the place is desperate for a refit.

Useful place to meet friends as its on the outskirts of B-O-A and has a big, free, carpark. Only had drinks in the pub but it's big with decent atmosphere and outside area looking over the marina.

Over priced beer, £1.00 more expensive than in the town

Decent pub/eatery located on marina, good beers pleasant staff.

Will NOT accept cash yo pay for bar or good items. Not very accessible if you are on the River Avon as there are no mooring rings or posts & the landing stage is looking delapitated & dangerous

I am very disappointed with The Boathouse. We booked a table for a special occasion, my 40th birthday, but unfortunately, it didn't live up to our expectations. The service was slow, and the waiter often forgot what we ordered, so we had to ask several times before we received our items. The food quality was poor, and it definitely wasn't worth the price . Certain items were not available on the menu, which was not communicated to us until we were ready to place our orders. Which meant we had some disappointed and moody children at the table. The whole experience felt chaotic and unpleasant. There has been no apology from the restaurant at all. We were left to look after ourselves most of the time. I will definitely not recommend this place to anyone. Also, the play area could use some tlc. There were missing screws and planks in places. There are almost no tables in the shade near the play area, so on a warm day, like today, we couldn't sit outside. Just another letdown.

Waited ages for food. My partners mashed potato looked like something that came out of a box! Such a shame.

We visited the Boathouse on a Friday (with live music which was really good). Although we had no reservation, we felt welcome and the service personell was always friendly. The problem was the food which was one of the worst experiences I had so far in my (50+) life! The fish platter (recommended to be shared; true to the motto: a sorrow shared is a sorrow halved) consisted of only convenience food which was rather uneatable; the mouthfeel of the tempura prawns as well as of the squid was reminiscent of moulded meat, not of a „natural“ consistence at all and the sardines were sold out (which itself is OK) doubling the quantity of the squid rings. The side ordered halloumi sticks were anything else but halloumi (in the best case mozzarella). The corn on the cob (part of the kids menu) came directly out of the fridge without having had contact with a grill, pan or any other cooking device. But the drinks, the live music and the service were good!

I held my 30th birthday party in the function room of The Boathouse last weekend and everything was perfect! The function room had its own bar, balcony, PA system and lights and was the ideal space for us. Sharon was incredibly helpful in the lead up to the event, allowing us to decorate the space in advance and giving us plenty of options of food for the party, we opted for veggie curry with lots of sides and it was delicious! When we arrived to set up ahead of the party Josh showed us the room and sorted out everything we needed. Holly and Megan ran the bar for us in the evening and did a brilliant job! A huge thank you to everyone for helping to make the best party!

Popped in on a raint tuesday lunchtime on our way home in our motorhome. Mona was very welcoming and attentive. Lovely views over the marina.

Awesome views and live music venue too. The staff are wonderful 🌟

Really like this place.it is local for us.enjoy a drink here in comfy seating..a good meeting place..food really nice.attentive staff.and a good place for music on fri nights and weekends.

It was our first time and last. Very bad food, Sunday roast not eatable and terrible without taste and spices, Beef worst ever, couldn' t even cut it with knife and very hard and chewy, replace with chicken rost,which was very dry with no taste and very tiny portion same like rest, bad potatoes, hard peas, omg never again. Waiting long time, they forgot about my child dessert. Will not recommended !! Charging for service and also for beef even replace with chicken. So bad.

Waited around for about fifteen minutes to make an order, but waiters never even looked our way even though it wasn't a busy time.

Great food, service and atmosphere Short walk from the canal where we had moored

Live music to a roast by the river on a Sunday. Can't beat it.

For many years was absolutely amazing food and helpful staff.Now,mama Mia, terrible food,terrible staff. Owners wake up!

I haven't been to the boathouse for a while. I had 2 friends from Australia staying with me and they wanted to eat out, somewhere on the river so I thought we'd go there. It's nice inside, much as I remembered it and the staff were lovely and friendly. Unfortunately, after nearly an hours wait (and the dining area was not busy at all) the food was very poor. My friends had the battered hake - one needed gluten free so that was grilled for her, which was fine. When I asked them how it was they said 'it's ok, I've had better' - they didn't finish their meals. I had a margherita pizza which was the worst pizza I have ever seen, or eaten. It had a dough base covered in thick tomato paste and covered in a few squares of pre-packed cheese barely cooked. I ate round the edges and left the middle. I didn't complain at the time because I didn't want my friends to feel uncomfortable. I really like the boathouse as a venue and I'm hoping we just got the chef on an off day but on that experience I wouldn't recommend dining there to anyone else.

The food was abysmal. The salad was rotten, the goats cheese was long past its best, the crudités (specifically the carrots) weren’t even washed or peeled, the burger was tough and without any sauce or flavour, and the fish was slimy. All in all a really bad lunch. The staff didn’t seem the least bit surprised either…

Pleasant surroundings, friendly staff. Good choice of food and wine. Outside terrace overlooking the Kennet and Avon canal and adjoining marina.

On arrival, we were advised there would be a wait for food and only serving food indoors, which was good of them to say. We decided to stay and eat. Whilst the service was a bit erratic as some coming in after us were served their food before us. Plus, the wait for drinks was a bit painful. To be fair, the manageress and the girl that served us were very pleasant at all times. The only other area was the toilets - there was no paper in the gents, and it looked as though they hadn't been cleaned.

Was very disappointed from the start. I booked over a week before to be told to look at the menu online and send an order by email. There were 13 of us. Tried ringing all week just to confirm they had our menus choices and check that all was good. Could not get through on the phone it kept going to answer phone. After 15 attempts on the day of booking finally got through to be told menus was an old one. We turned up and ordered on the night. Waited for 1.5 hours for food to arrive, one of the chicken burgers didn't come out. They had completely forgotten it. So after another half an hour of waiting we.got the meal, this was now 2 hours after arrival and she had to go and sing in the band so couldn't eat her burger. Asked for it to be put in a takeaway and the young girl literally threw it on the table. Fish and chips tasted of curry or something spicy. We said we werent going to pay for the chicken burger in the box and the lady said welll if you don't pay for it you can't take it away. But it would only go in the bin anyway. I'm sorry but the service was not good and won't be going again

The engagement party was very good along with the food and service.

6 of us went for Sunday lunch on 21st April , food not the greatest , my roast beef was ok but the roast potatoes were solid & hard , left them .2 who had the chicken said it was very dry & 2 who had the fish & chips said all very overcooked , tbh wouldn’t go back .

Went to see a band. The band was good, the music loud, thd drink selection was good.

Had fish and chips....Delicious! A nice bottle of wine. Lovely friendly atmosphere, with great staff. A live band was on. Had a lovely evening.

First time having a Sunday Lunch here and it was really nice. Food good, Staff friendly.

Absolutely fantastic. First time going. Went for an engagement party and loved the place. The staff were friendly and helpful. Toilets clean and tidy. Atmosphere was amazing. Will definitely go back, even if its just for a drink and some food in the week or weekend. Massive car park.

Great atmosphere inside ,the staff and service was excellent will come again. Many thanks

Great location though can be slow sometimes to get another drink

Very nice place and location. Great Pirate Ship playground. Food was really good, 4 adult burgers and 3 kids fish and chips. Portions were very good and it came in good time. Very reasonable price. Overall a really good experience, thank you to the staff.

We had an enjoyable meal on Saturday 30th so booked again for Sunday . We were booked in for 5-30pm arrived shortly before then. We were seated quickly and were told the kitchen closed at 5-45pm could we please order our meal and dessert asap! We ordered 2 chicken waited nearly 30 mins and a chicken and beef arrived both cold. The potatoes were almost raw inside, the accompanying veg were undercooked and barely warm. It was too late to change the meals. The cauliflower cheese was hot and delicious The young server Jess was delightful and couldn’t do enough for us. We realised that it was Easter Sunday and the place was busy, however the obvious lack of staff rather spoilt things as there was a large amount of empty glasses covering the bar for the whole time we were there.

Excellent. The fish and chips were first class, probably the best we have had in a very long time, nice crispy batter and firm tasty fish.

The Sunday roast was very good but their way of preparing and serving the vegetables was not to our taste. They appeared to be virtually un-cooked and served in a sharing bowl. As I say, not to my liking. The young girl who served us was polite and friendly, making sure that everything was in order. I would definitely go back again.

Very pleasant atmosphere and view of the narrow boats in the marina. A very nice local ale was on tap!!

We are always so looked after! One of the best places to go in Bradford on Avon, beautiful views, fantastic atmosphere and always top food. Would highly recommend !

Great service,friendly staff,sunday roasts are fantastic!!!

Warm and welcoming. Great night out.

The lady behind the bar was lovely and got a bowl of water and treats for our dog which was lovely. Sadly everything else was terrible. Took an hour for food to arrive and when it did it got sent straight back. Ordered the sausage and mash and the sausages had no colour on them and I mean NO colour so suspect they had been microwaved. They didn't even look cooked. Swapped for fish and chips and the fish was nothing like the images on other reviews. More like Birds Eye frozen fish that had been reheated - flat, greasy and soggy. I'm guessing the usual chef doesn't work on Monday or Tuesday which is why you can't book tables online and they just reheat food. The chips also weren't properly cooked and had no seasoning on them. We left extremely disappointed and went to the local Sainsbury's to get dessert.

Food was lovely, although having fish and chips I swapped the chips for salad, I did expect a little more than a small pile of salad leaves - maybe a little cucumber and tomato. The desert menu is quite small and if you’re not a sticky sweet, chocolatey person then it’s lemon posset which I wouldn’t normally have gone for, but it was nice. The staff were friendly and helpful. The Boathouse closed at 9pm, which we didn’t realise until everyone else had left and we were still chatting.

Lots of car park space service was ok but after dinner was not so good,the place is under new management, food mine was fish and chips fish was hard on the bottom, but was not be bad, the music in the place playing was painful to hear, for the cost we paid, I sure we would had better over all bit disappointed

A wonderful time had with Gash Lili

Good Sunday lunch Roast beef ect..very busy being half term holiday..plus problems with gas..First Birthday lunch over looking canal marina.... Book in very early for Sunday Roast dinner..

Good food we were told there was no chips or garlic bread for side orders for some reason .we had sunday roast which was lovely

Fantastic all round. Great staff Great food Great prices Great drinks Great music Great locals place. What more can people want

Went in for a spot of lunch, however things went totally chaotic. Waitress brought over hot drink, little boy in high chair - left hot drink on edge of table, little boy was well out of reach of table but grabbed the hot drink and now has scolds to his hands and arm. No first aider on site from what we experienced, luckily mum (myself) healthcare professional but I shouldn’t have to be forced to deliver first aid to my 11 month old baby. Charged for full meal and drink, even gratuity!! Fuming about this but didn’t want to make a scene, we were offered a free drink ONLY!! 100% honest, I want my money back, food wasn’t even hot - baby’s burger was spicy and tasted like blue cheese too 😐. Ensure you put hot drinks in middle of table please, also have a first aid kit or burns kit available at all times - it’s legal requirements. Will be writing formal complaint, although apology was made - this should never of happened.

We visited at Christmas time, the places was very busy with an excellent atmosphere. Staff were friendly and offered a good selection of drinks.

Good, local beer and friendly staff. Even had a carol concert on the day I went!

Had a Christmas party here and the food was top notch. The staff were friendly and helpful especially the gorgeous female member of staff... I did wonder if she was single and available 🤔

Food was amazing. Shame about the service, the fact that we were forgotten foe over 50 mins. Staff were very blunt or just ignorant in the service.

No heating, the place was freezing cold

We visited due to the fab range of gluten free options. Both had the gf sirloin roast dinner but we're disappointed to have no Yorkshire pudding (especially considering how easy Becky Excells gf Yorkshire pudding recipe is https://glutenfreecuppatea.co.uk/2017/10/01/gluten-free-yorkshire-pudding-recipe-dairy-free-low-fodmap/ Nevertheless the food was very tasty and we even treated ourselves to two gf desserts which we shared. Rather expensive though for what was served (meat, potatoes, parsnips, two veg)..... £18 a plate would be more like a boutique hotel) Delicious food, albeit somewhat noisy venue.

Boathouse is like a home to us. Excellent food and service. Staff is always friendly and welcoming... Gorgeous outdoor space and a lovely playground for the little ones.

Really nice pub. Went for drinks and loaded fries. Will definitely go back soon.

Very good efficient service. Food is good and well presented

Thought this looked like an interesting place and having been to their hotel nearby, thought it was worth a shot. Very glad I booked a table, it was busy and all restaurant tables were booked for Saturday lunch. Menu is good and prices are very reasonable. Service was good and fairly quick, food was really tasty and well presented. I would definitely go back.

Great meals had by all 15 of us.. Dog friendly too...😍

We went here for Sunday lunch. The view is nice over the canel boats mooring and there is a kids play area. The Sunday roast was pretty good although probably not worth £16/17 per plate. The ice-cream and brownies were nice. The service was mixed. The first waiter took our order and was very friendly. The second waiter who took the desert order just forgot to put through the order! Then after 30 minutes we asked how long for the food, they asked what our order was again and then also forgot one of the three deserts. We didn't bother to order it for the third time.

Still a nice place, with polite helpful staff, but the menu and range of beers available have been reduced since my last visit.

Popped in for dinner. It was not very busy but it was after the main season that we visited. Staff friendly and efficient. Chose the cheeseboard for desert and the best I've had other than at home. In fact I think it would actually serve two people!

Good night for live music hence 5 for atmosphere. Meal is OK but I have only eaten there twice. Staff have 2 speeds: slow and very slow. Rarely glasses are collected, so take your own back. Parking good, access for wheelchairs and appears very popular with outside seating areas on sunny days. Use more to meet friends as local to me.

Lovely food and the staff were amazing

Nice place to grab some food and a beer. Had a band on the Friday we went so great atmosphere.

Enjoy a Sunday roast overlooking the moorings. The food was really good although it's not cheap

Great live music nights every Friday!

Good service from the staff in this pub, the menu was a little pricey but the food was really nice, i wouldn't quite say it was worth the price but nearly. It has a menu which i would describe as slightly limited but with enough staples on there that everyone in my group of six found something not only that they liked, but they wanted to eat. Nice laid back atmosphere, dogs are welcome inside, and it has a nice play area for kids at the back/side

Really good food small plate roast was a perfect size for me with seasonal greens as a side.

Food was OK, nothing special, mid price range. Service was poor, the lady taking orders for drinks, food and coffee got all three orders wrong and had to be corrected. We had to clear our own plates and almost gave up waiting for the bill. No staff present in pub or restaurant at 1540!! Had to shout very loudly to get attention. Would not recommend other than for location.

Met up with some old work colleagues. Good service. Large garden and plenty of seating inside . Good 👍 if you want to meet up with a large group.

This is an excellent family pub, in an interesting setting, and with a great garden for kids. The service was very good, with friendly, attentive staff. The menu is classic pub fayre, and all the better for it. The ploughmans is particularly good. Unfortunately the "salt and pepper" squid wasn't particularly salt & peppery, and cut far too thick, but was ok. No complaints about any of the other food, which was very nice. Add in the reasonable prices, and nice wine, and you're left with a great little pub for a nice lunch.

Pre booked, asked for window but was placed elsewhere and then we were asked to move, to the window. So, we got seats as requested. Service fairly quick, wonderful food. Lovely atmosphere, we had gone with a friend, live music started at 9pm so we left, as we wanted to chat, ordinarily the music we might have enjoyed. It's great to have a local venue that can provide food and music.

A quaint marina pub giving lovely options for food and drink at a fair price tag, the indoor seating is clean and modern and they do accept bookings for large groups, as well as having more space upstairs for events. The children's play area of a pirate ship is a bit on the older side but can still entertain so something to do for the little ones and plenty of space on both sides of the venue for outdoor seating, either the grass area or the patio.

Excellent meal with good portions. Very good service. Great location. Interesting playground for children

Nice pub on the canal marina very reasonable prices staff were very good food ok

Rather scruffy menu but contained excellent food, except smoked mackerel which was way more than just smoked.

One of my favourite places to eat and drink.

A beautiful setting, but terrible service for our large group. Rushed to order, server didn't understand how gluten free food should be prepared. Unfortunately our coeliac friend became ill that night from the apparently gluten free mush that they called risotto. Would stop in for a drink as it's a lovely setting, but food... no chance.

expensive food, small portions limited menu for kids excluding basic items like chicken nuggets and cheap nasty burgers

Front of house Customer Service non existant. Garden area needs urgent attention. Whole building very tired looking. Dont go by photos on website.