The Blue Door Coffee Shop & Diner in Highland

went in for milkshake s with my 2 friends. ordered first. waitress clearly heard me and waited 30 minutes never got my nutella milkshake

Friendly welcoming staff, lovely fish and chips. The cafe was very clean, good selection on menu. You can eat in or take out. Would highly recommend.

Great service and food. Staff were very helpful and the food was fresh and plentiful. Ideal location overlooking the Pentland Firth, central for locals and also on the main North Coast 500 route. Would definitely recommend and we will be back.

I can't fault the service on the day. Great food, very polite and very patient waiter with a very indecisive child ordering! Great that he managed to crack a smile and a couple of laughs. The food arrived on good time. Advice for owners - I wish there was a cheaper option for kids burgers. £10/£11 for a 5 year old and two 7 year olds was crazy. The portion size was probably on point average with adult meals. The kids would have been fine with a plain burger (£5-ish) (chips or salad) £1.50 upgrade for cheese, bacon ect. £33 for 3 burgers that only got half eaten. Most other establishments have kids rate (aged 12 or below) for burgers and a small handful of chips/ sides. Service was very good but I can't mark "very good" when I don't agree with the kids prices/ portion sizes.

First of all, this place is NOT permanente closed. We’ve been wanting to come for dinner here for years, but our visits haven’t coincided well with opening hours. This time around it finally did though! We were a party of 5 and everyone was very pleased with the food. The menu mainly consists of burgers and shakes. Decent prices and the burgers come with fries. The decor is very American with red, white and blue everywhere. The only thing I would say is that the music was a tad too loud and the seating was a bit hard, so you don’t really want to linger. But all in all a pleasant visit.

Very poor service. Had to ask for my drink four times and still only received it after we’d been there for over an hour and had long finished our meal. Was told there was a delay as they’d ran out of milk for milkshakes however all the tables that had come in after us received their drinks before us. Everything was slow and a bit chaotic. Food and drinks weren’t worth the wait.

Usually my favourite place to go but visited today 16/07/23. Waited 10 minutes to be seated at the "please wait to be seated" sign eventually just went and sat down as someone had come in the other door and just took a seat - must be noted that the tables were not that busy for it to warrant this. I ordered from the till however 2 tables around me waited for a good 15 minutes before getting to order one table chose to leave instead. Staff at the till stared blankly at me with no real customer service - just said "theres no cream" when i tried to order a milkshake. Waited then around 20-25 minutes for food and 2 tables who ordered after me got their food first. Food was fine as always - milkshake without cream wad still nice - expensive compared to what it use to be but understand that costs have gone up.

Unfortunately when we came in just now we were unable to try the ice cream. We sat down, and were pleasantly greeted which was an unusual surprise as normally the young wait staff are rather unenthusiastic. But we then had to wait until the server had taken somebody’s order who came in after us. There were only two tables of people so I’m unsure why were left without drinks or service. Walked out. Very disappointing as came all the way from Wick specifically to come to Blue Door. Wasted trip. When there’s two tables you really should be able to serve people in the order they came in. Went to Olive down the road instead where we received impeccable service.

Slow service waited 20 minutes for our order to be taken food was average burger needs to be seasoned they need more staff serving

Great, friendly service and a tasty breakfast roll.. Good selection on the all day menu ❤️.. lovely views over Thurso Bay! We’ll be back!

Was here tonight haven't been for ages but we'll definitely be back as the food was so good, the fish and chips and burger delicious. Staff very efficient and helpful

I have lived in Caithness all my days and this is the best restaurant in the county. Now let me say there are many good ones, it's just that this one is the best. Great service, great burgers ans great milkshakes. Also they have an iconic portrait of George Strait. Yee Haw pardner!

Styled like a traditional American diner, food is excellent quality overall - but special mention to the milkshakes. Staff are very friendly and service is quick.

We are holidaying in thurso and popped in for a cup of tea and some chips. It was a Sunday around 1pm. We waited 1 hour for 3 milkshakes , 3 teas and a coffee! The chips we got instantly but were all gone by the time we got the drinks ridiculous

We arrived at 12 and it was quiet but by 1 it was busy. Our waiter was Danny, he was great, able to recommend things we might like from the extensive diner menu, he was knowledgeable and mannerly. The food arrived quickly and was piping hot. The salted caramel milkshake was delicious and a meal in its self. The diner it’s self was bright decorated in ‘red white and blue’ and lovely and clean.

Great service and delicious food. Live locally so have been many times. Highly recommend to allas it delivers excellent food and great customer service every time.

Fantastic Burgers and Milk Shakes and a mean Blueberry Smash cake. Not for anyone on a diet for sure. Had to wait a while but given how busy it was not really a big issue. Staff were very pleasant and were keeping everyone informed regarding their orders. Remember the Diner is on a caravan / campsite so it does tend to be busy, but worth the wait.

We had a great meal at the diner. There was lots of good choice of food, with a very friendly staff. Overall, a very good experience.

Great atmosphere, food served quickly and top notch milkshake for grandson. Family friendly establishment.

Really enjoyed our food, fabulous selection, service and delicious burgers. Will definitely return and recommend.

Went here with my family for a meal, food was ok but the service was terrible, staff took forever to serve us and got our order wrong twice. They just didn’t seem to care. Not going back

America style burgers and milk shakes , really good and fair price, service can be a bit slow but it was busy so to be expected , will definitely go back

Living in Caithness I enjoy our occasional trips to Blue Door, especially for the milkshakes however I was so disappointed on our last visit. It is a shame that they have gone back to plastic straws after a couple of visits of paper straws (so next time I will take my own), however, even more frustrating was even though we sat in our milkshakes came in single use plastic cups. And my partners meal came with two separate single use plastic containers for his mustard and and colesaw - surely there are better alternatives to avoid all this waste. Especially given the Blue Doors location on the edge of Thurso Bay.

If you read all the poor and terrible reviews of this place they just about sum it up.I have been once for breakfast, overcooked, dirty cutlery and plates.I came a second time with family for burgers and milkshakes. If it wasn't for the fact I was loathe to spoil a family occasion I would have walked out after nearly an hour waiting for the food to arrive.

We are stopping at the caravan park, and decided to have breakfast here on our 1st morning. My husband and sons each had a milkshake which were lovely and they all had the Floridan breakfast. The pancakes were light and fluffy and were delicious. I had the sampler breakfast which was tasty, but with hindsight I wish I'd had the same as them, but I will do next time. As we were waiting to pay we saw the chef cooking the burgers-a ball of mince that he squashed down flat, no frozen pre prepared rubbish in this diner!!! We will be back for a burger another day!! While waiting there we spotted some rather tasty looking chocolate cookies so I treated us to one each, they are the most fudgy , gorgeous cookies I've ever had!!

This was our second visit to Thurso and stayed on the caravan site again, five years later to the day!! The first time we stayed, I wanted to go for a burger here, but my husband wasn't interested at all. On the last morning if it first visit we were speaking to a fellow motorhomer. They sent the night before and said the burgers were amazing. Needless to say I was not happy with my husband.Forward five years and at the same site I was determined to go and this time my husband agreed. I am so glad he did. We went in and were given a friendly greeting and told to sit wherever we wanted. We chose a table by the window. The waiter came with menus and took our drinks order (only soft drinks). He came back with our drinks, a free bowl of nachos with dip and took our food order. I had a cheeseburger with onions and bacon, my husband chose a burger with onions, mushrooms and jalapenos. Both games with fries and were absolutely delicious and piping hot. Then my husband had a Rocky road sundae and I had the most gorgeous raspberry milk shake I have ever had. The whole meal was heaven. Do not hesitate to go if you find yourself in Thurso.

Had a lovely lunch here, good variety of sandwiches, burgers and lovely fish and chips and tasty deserts and milkshakes. Staff young but well trained and friendly. There's lots of tables to sit at but not far off having too many very close together. This place could benefit from being open longer as it's becoming more popular but it closes at 2pm on a weekday which is OK if you don't work.

As I was staying at Thurso bay I had to try the blue door restaurant and what a treat the food was excellent great service and very clean and friendly staff

The staff are really friendly and the food is good. The whole atmosphere is lively and fun which, for strangers to Thurso, is a welcome surprise.

We came here from Scrabster, the diner is just a couple of minutes’ drive between Scrabster Harbour and Thurso and is located on the camping site. Lots of free parking is available nearby.

Took the kids for lunch as a treat. They all had shakes and were happy. Burgers were amazing. And my son love the Mac n cheese balls. Highly recommended. Slight mix up with order but easily fixed and they took something off the bill for the mix up which was really appreciated. Staff all friendly and the place is spotless. Love that I have this fab place in my home town

Great food, good service and friendly staff. Its a pity that only opens on weekends, great place and atmosphere.

Been here several times before, usually for lunch and it’s always been fine but I’ve now been sat here for over half an hour and haven’t even been brought a menu! At least I’ve had a nice view of the Pentland Firth so will go for Poor rather than Terrible but still that really is quite shockingly bad service. Can’t be bothered now, I’m off.

Went in for a visit on a busy Friday afternoon for lunch and was impressed with Ben, his service, attitude and attentiveness to all of us. Fabulous lunch and will definitely be back as we visit Thurso frequently due to having family here. Thank you.

I just spent 4 days on the Thurso Bay campsite and came to the Blue Door Diner for breakfast and dinner a few times. I can highly reccomend the food and the staff are friendly and helpful. On my last day I arrived for dinner just as the kitchen was closing but they still rustled me up a burger and fries, I only wish they were open more....

Been here a few times. Burgers and milkshakes are a hit with my family. Service is always excellent and staff always friendly. Definitely recommend

Went for breakfast and milkshake as I had heard it was good. I had cooked breakfast and was average. Milkshake was amazing. I tasted my friends breakfast pancakes and bacon and that was lovely, however the pancakes were a little burnt.

Ideal place to stop for a tasty burger or snack if your traveling through Thurso. Service was quick and reasonably priced.

Great food, fabulous location overlooking the Pentland Firth on the NC500 route. Everything cooked to order.

A friend of ours recommended we go here as this opened since we moved away.

Fast service with friendly staff. Burgers are amazing but could do with a bit more sauce. Good sized portions. Well worth a visit

I stayed on the campsite for 5 nights so ate at The Blue Door several times both for breakfast and dinner and wasn't disappointed. The breakfast was great value for money and cooked exactly how I asked and the burgers were great, very tasty and cooked how I liked. Great staff and friendly atmosphere so if you're staying in Thutso give this place a try, you don't have to be staying on the camp-site to use it :-)

went there for lunch on 19/07/2018 11.30 am

Overall, a nice place. Texas bacon was very authenticity American. The pancakes had a strange, bitter flavor.....not like American pancakes at all. My daughter could not eat them, and neither could I. Too bad, I'd recommend it, but not the pancakes.

We stopped in here as had seen their lovely milkshakes on their fb page so thought would give it a try. We weren’t disappointed, had between us paninis and toastie which all came with lovely crisp chips and salad with a sweet chilli dressing (bar the toastie which just had chips). Very nice food. We also tried the white chocolate and raspberry milkshake as well as the Oreo milkshake- oh my they were good!!!!! We will be back to try others. Overall reasonably priced too.

Tried to go here for a meal but they were closed. Times seem very varied as to when they are . Maybe if you are at the camp site it is easier but we had come a distance away so head to find somewhere else

Booked in advance after a staff member confirmed onion allergy would be catered for, and that all burgers are home made without onion.

I have visited this establishment on a few different occasions

Nice food friendly staff a bit on the slow side for service but surf burger was great mot too pricey unless feeding a family as I was alone

Come here on every occasion with friends. Not only is the food superb, it beats their competition on price. While you'll normally pay £9-10 for a burger (maybe with cheese) and chips elsewhere, here you can get a half pounder with cheese, onions, AND bacon for £11.50! And yes, that also comes with chips.

Had a really nice lunch on Friday. Place wasn’t too busy, the staff were very friendly and efficient. The food was good and not expensive. Will definitely be going back

The “Blue Door” is a lovely place to eat. Staff friendly & milkshakes flowing! Would definitely recommend coming here.

Revisited here after 2 years and impressed with the improvements. Staff are really nice and efficient too.

We are regular customers of this cafe. But we had notice that food quality is going down by time. Was there with my family today order 2 Lattes, Cookie and Pancakes. Pancakes were so cold they did not even bother to heat them up. Plus lattes as well cold. Very disappointed

Food and service was excellent and the views onto the sea were amazing. Recommend the salted caramel milkshake!

Omg it was heaven. Vanilla dairy free ice cream, almond milk and peanut butter. Hubby had a dairy strawberry one. Mine was divine!

My partner and I were visiting Thurso in the Scottish Highlands for the first time, we were intending to drive through to have a look at Scrabster when we spotted a sign saying The Blue Door Diner.

What a lovely place for a relaxing unrushed lunch. Great burgers and what a choice! I don't like the new fashion for meals in baskets tho, I feel it's not as hygenic as plates which is what they use, and it's quite tricky to get your hands in underneath the burger to pick it up, and my hands are small! Will definately go again though as it's friendly, confortable, unrushed and of course the food is good and reasonably priced.

We found the service to be excellent. The milkshakes were excellent, The service was quite friendly and fine. The fries/chips were excellent. But the cheeseburgers were substandard. Not as good as almost any I've had in America (the burgers of which this place is apparently trying to emulate - and I've had many burgers in America as that's where I'm from). The problems with the burgers were: (1) the menu said the cheese was Monterey Jack, but it was not; it was cheddar (and neither of these cheeses is found on the typical American cheeseburger - although Monterey Jack does comes close - if only they had used it); (2) the cheddar cheese was so copious it overwhelmed the meat in flavor; (3) the Surfer Burger one of us had was described as being the Classic Burger plus the Special Sauce, but the onion on the Classic Burger (which my wife had) did not appear on the the Surfer Burger.

Comida excelente, si te gusta una hamburguesa, entonces este es definitivamente el lugar para ir. Las hamburguesas son excelentes y el batidos son muy bueno. El personal es muy amable y te hacen sentir muy bienvenido. El ambiente en el lugar es precioso.

A lovely local diner offering great value food. Excellent friendly service. Really convenient for the seafront walk and for the camping site

Arrived for first ever visit after hearing good things at 12.15 for lunch, nachos& dip on the table by staff before even sitting down.. 15min later a drinks order was taken which arrive over the next 10min.. we had to chase staff to order food (place was not busy- half of tables empty) 1 hour after arriving after asking several times what was happening food finally arrived- not the best!! I walked out with my 3yr old who had had enough having being hungry and already gone through the usual supply of snacks carried, I even took him out for a walk twice as not to disturb the other customers with his hunger induced meltdown.So needless to say neither of us got lunch- 3-5 tables came in after we had originally sat down and ALL had food before us.When another in our party complained to management she was not offered any apologies from both staff or management.We will not be back and will not be recommending to anyone either in a rush or with young children.Extremely disappointed

Really disappointed in our visit today. We headed to the Blue Door Diner after hearing good reviews from friends. We (5 people plus a baby) arrived at 1215. Our drinks order was taken within first 5 minutes or so. It took a while to get our drinks. First the bottled drinks, then the milkshakes then the cup of milk for the toddler about 5 mins after the first drinks on the table. Noone stopped to take our food order. We tried to get the waitresses attention but we must not have heard. On our second attempt she said she would get someone to come take it, only to return herself 5 minutes later. Meanwhile 2 tables which had come in after us were being served food. Our order was taken 30 minutes after we arrived! We continued to wait and at 1310 I went up to the counter to ask what was happening to our order as we had hungry children becoming fractious. We were told ours was next! Our food arrived at 1315. An hour after we arrived. 2 tables had again arrived and been served in the time from us ordering to being served our food. By the time our food arrived the toddler in our group had had a meltdown with being so hungry, his mum had to leave (neither able to eat their meal). Im not going to even start with the quality of food/ value for money!!!!!! I asked to speak to manager as I wasnt happy with food taking so long and quality of it once it arrived. I was told that manager thought it was acceptable to wait an hour for food as there were five tables in at the same time as us. She also stated that the waitress had been to the table to collect our order and we had supposidly said we werent ready. Sorry but that never happened and 2 adults were telling you that wasnt true. The waitress that said she had attempted to take our order hadnt even been at our table. You embarrassed your staff further by dragging them to our table to 'see who was telling the truth'. Not once did you offer an apology or try compensate us for 2 meals that were unable to be eaten. You made out that it was our fault for taking so long to order when we had to ask for someone to take our order. Another excuse was that you have 5 orders in at the same time. You had us a table of 5, then a table of 2, a table of 3, I believe a group of 4 kids down the bottom of the diner and an another two tables of 2 towards the end of our visit (over the space of an hour). Hardly a busy service. Ive worked in hotels previously,  leading busy lunch and dinner services with less staff than here with quicker turnovers. I dont normally complain and really wanted to enjoy this place bit I will not be back in a hurry. Maybe you should teach your staff to stagger orders accordingly and the hospitality mottos 'first come first served' and 'the customer is always right'.

We had a very enjoyable meal with friends at The Blue Door. We had the burgers which were well cooked, I believe they make the burgers themselves. Although they do not have a licence to sell alcohol they are happy for you to bring your own. We also sampled some of the home baking, which was very nice. The staff are very friendly and helpful. And the meal was very reasonably priced.

We had not been at the Blue Door since the birthday treat disaster in February, but visitors at the house missed the milk shakes so much we decided to visit for a Friday night tea. The ladies had skinny burgers, my friend had bacon and onion with hers, the burgers were so cold the cheese made no attempt to melt. My burger was still raw in the middle and my plate had at least six black ships on it. The bacon smelt awful and the lady who had tasted it (she has no sense of some smells) was ill later that night. The menfolk had fish and chips, both complained the batter was not cooked properly so the fish was slimy and soggy inside. The plates smelt of fish..... fresh fish should taste of the sea.We asked the waitress to bring the manager to the table but he was "having his meal". At the counter the host asked to speak to the owner, but she was "busy in the kitchen".....I had seen Kim staring out the window over Thurso Bay as I passed to go to the table the manager was eating at, massing four vacant tables on the way with plates still on them with half eaten meals. The young lad just said "sorry" and walked away.It is such a disappointment for a place which started out on a high note to become so lackadazical and uncaring towards the locals who are regular customers all year round and deserve better

Went here for lunch while visiting Thurso the cafe it's self is lovely. We sat at the only free table which happened to be dirty. Our order was taken and the waitress didn't clear any of the dishes on the table they then took out our food and still we were left with the previously people's dishes. In the end we then end up putting the dishes on the table next to us which was also dirty. The food and coffee was amazing but the service let the places down.

A great place for brunch, but it's really the shakes and sundaes that inspire. We ate breakfast and then sat around till we felt up to ordering the ice cream! Interesting menu, nice spot.

Been here plenty of times before and it never disappoints. You can always expect a cheerful "hey y'all" from kimberly. The burgers from a plain burger to some more adventurous ones such as the breakfast burger which has jam and a fried egg on it (don't knock it until you try it). The blue door diner is a wee taste of texas and the presentation of getting your burger and chips in a basket is a nice touch too. The deserts are freshly made and incredible especially the texas gooey cake (secret recipe).

Four of us had a meal at lunchtime, we waited 10 minutes to be served, had to wait a record breaking 35 mins for the food to come, BUT the food didn't arrive at the same time, it was spaced over 12 minutes between us. So we didn't eat together as a group but separately. We did not complain as they were busy but I think something needs be done to speed up efficiency; or was it they forgot us in the rush?I appreciate the food is freshly cooked, and is quite tasty, but I'm not sure it was worth waiting that long for. At least we didn't get indigestion. The milk shakes are wonderful and staff very polite

This is a friendly and well established Resteraunt the staff are always so friendly and the food is amazing. It is based on an American theme and the milk shakes are out of this world ... mmmmmmm

You would not normally expect this level of service or the high quality of cuisine at what is a cafe on a campsite but nothing is too much for the stafff at this eatery on the coast of caithness

Excellent atmosphere, excellent service, fantastic food! From Thurso but would recommend anyone doing the north coast 500 route to stop off here for some refreshments!

Cracking American type diner. Menu full of different burgers as well as other food but we only had eyes for burgers. Had the Oklahoma served with chips. Fantastic Served by lovely young staff. Coffee nice as well. Well worth a visit

Living in this area we are always looking for good places to eat and this is a typical US diner like the ones we love in the States. Great burgers and other staples but it's the little touches that add value like nachos and dips whilst waiting and free coffee refills - other places take note! Staff are very friendly and keep place very clean and tidy. Highly recommended!

I have lunch here most Saturdays and the staff always make it a pleasure. The waiting staff are young but have a great attitude and can't do enough to help, offering free tortilla chips and dip while you look at the menu and free refills of coffee and always make sure you have everything you need. I always enjoy the food and have tried most things now. The pancake, which is huge, with maple syrup and ice cream is amazing but you may need a friend to share it with .Burgers, paninis and quiche are my favourite mains. Great place give it a try

We visited the blue door cafe for lunch today as a treat for my daughter. Our server was wonderful she was very attentive. When you order your drinks you are given a basket of crisps and dip while you wait for your food. My husband had a milkshake that he enjoyed. I had a toasty my daughter a basket of chips( so generous in size that she couldn't finish it) and my husband a bacon cheeseburger. We all enjoyed our meals but warnings to anyone who does not eat fattie foods you won't be able to eat the rest of the day. I will be back but next time I will be sticking to the wonderful Sundays. I would recommend this cafe to anyone.

This American styled diner is the perfect place to have a meal with family or friends! Staff are so helpful and friendly! Their burgers are the nicest I've tried in a long time and their milkshakes are the best I've tasted with a range of different flavours. With how nice the food is you won't believe how reasonable the price is. I definitely recommend it.

Been a few times and never disappointed. Very friendly staff, extremely polite. A cafe but a good one. Very pleased and will keep going back. Good value for money.

So I occasionally eat burgers and was delighted when my daughters suggested The Blue Door for lunch. Firstly the burger was excellent in every respect right down to the bun. Served with ultimate chips, great too. Daughters also loved theirs . Then a dilemma -to follow - homemade pancake or homemade milkshake? Solution - had both! Waddled out after that, but not till after fond farewell from the pleasant, happy staff. Top marks!

Love this place, great choice , great servers, just an all round great place to go for some decent food

A nice small cafe diner syle eatery right by the sea with a great view of the bay and Orkney islands .Food good but a little expensive , Served Quickly with no fuss Staff friendly and politeWill go again

Stayed at the caravan park but this cafe is only open on Friday, Saturday's and Sunday's. Lovely atmosphere and decoration. Tasty icecream. Lovely polite server. Please open moreso more people can enjoy your cafe.

Treated kids yesterday to cake, cannot fault cakes or drinks altho was an expensive treat. It took ages to be served and it was quiet. One waitress waa to busy talking to people she knew and when we did finally get served the waitress wasnt friendly. I would go back but perhaps without kids as they got fed up. Also place was cold.

The food is excellent and you get plenty off it. It is based on a dinner theme but oh my is the food good

Stayed the night in a tent on the campsite and wad looked forward to the pancakes another camper had recommended. However when we were presented with two very large cold pancakes with some very hard flavourless bacon on top I was very disappointed. Even the merger supply of syrup could not save my tongue from the overpowering taste of baking powder. Service was attentive and the diner was a friendly atmosphere but breakfast was a disappointment.

We have visited the Blue Door many times for lunch. The last visit being only a couple of weeks ago. We have always enjoyed our meals, which have been served promptly. We have spent quite a few years enjoying holidays in the US and the Blue Door mirrors an american diner really well. There is an abundance of choice for milk shakes and they are delicious. But the best bit about this eatery is the service, the servers seem quite a young set but their customer service is equal to any american diner we have eaten in which is excellent, we have always found them to be helpful, friendly and efficient. I would not hesitate to recommend the blue door,

We were staying in a static caravan on the site for a few days and had heard good reviews from localsInitially we were going to have a take away but changed our minds, we both ordered half pounder burgers. I only eat plain burgers so asked for that, no coleslaw just chips.The burgers arrived but to be honest they really were very dry - actually it was 2 quarter pounders on top of each other.I did ask if they had any creme fraiche but the answer was no.We did complain to the person serving us that the burgers were dry and inedible, and also complained when we paid (full price I may add for 2 partially eaten meals)Sorry but if we do go back to Thurso at any time, we certainly won't be going to this establishment

The burger and service I had here was miles better than some of the allegedly posh or upmarket burger places that I've visited whilst in Aberdeen. Love the food here, and make a point of visiting whenever I'm North.

A welcome venue for morning coffee and cake at the weekend or an American themed evening meal. The restaurant has a beautiful view overlooking the Pentland Firth and is pleasantly decorated. The service is generally helpful and prompt and the food tasty and well prepared.

Its unfortunate I find my self leaving this review, as a family we decided rather than a take away we would eat out, why we chose the blue door im not sure and my son certainly hasnt forgiven me for doing so. We ordered drinks, we got them promptly, milkshakes are lovely. I should mention our server was great HE (only guy serving) was very attentive. Our meal however took ages at least 45 minutes, we didnt place a difficult order either!!! The place was freezing no heating felt to be on we ate with our jackets on it just felt strange not being able to relax it was so cold. The food wasnt really anything special [burger, panini and a fish] towards the end i thought my husband had a bone in his fish that he was trying to get out his mouth instead it was a almighty long hair, entangled in the batter, thats when all three of us stopped eating, never felt so sick, had it not been so dark at that end i would have taken a picture. When they asked how our meal was when we paid we said about the hair, to be met with a "oh dear i will pass it on". Now weve been and a few lunches etc but always enjoyed it the pancakes are lovely but last night between the wait the cold and the hair thats a big fail in my book. Lots of orders going for take away and not attending to the ones who bothered to come and sit in!!!!

I live near the blue door and was a regular visitor on Friday nights for fish and chips takeaway which my husband loved. We have also had many lunch meetings with various friends over the years and most recently booked a fortnight in advance for a group of eleven of us for Saturday lunch.As soon as we arrived we realised the staff were not prepared and had given our table to another group, leaving us on mis-matched table heights and two gents sitting across the narrow end of the table where extra places had been pushed in.My husband had to go and remind staff we were there (being out of sight of the counter) to have our orders taken. After 40 minutes he got his latte and one lady got her bottle of coke, my hot chocolate arrived after the meal was finished and had been sitting out for a while as it was cold ( had asked for it be be double steamed so the mallows melt) When the waitress came with the meals we did not recognise what she was calling them so that caused some confusion, and the first meals were finished before the last one arrived. They did say there was a delay with milkshakes, but there were customers arriving after us who were served milkshakes before us.The front of house appeared to be running with four children working and we learned the previous front of house supervisor had left. The owners were both in the kitchen and even when I asked to see Kim she did not come out. The staff did not get a tip (for the first time ever) although they did get a bit of my birthday cake.The food and beverages are excellent quality and value for money and if it was anywhere else we just would not return. I have been persuaded to return again soon and hope things will improve vastly.

From the minute you step in the door you are transported to America and its a good experience,there is a good selection of burgers plus a full menu really enjoyable,there milkshakes are delicious.The Blue Door is definitely worth a visit.

I haven't reviewed The Blue Door yet however I have been here a number of times. I have been living in Thurso for the past two years and have just moved from the area so I feel I owe it to The Blue Door to give it an overarching 5 star review for all the times I've been. I thought about writing a long review for this place however I thought one sentence would do it and here it is:If you want one of the best tasting burgers you've ever had, The Blue Door is the place for you.One last thing, The Blue Door has limited opening hours so I would suggest checking this if you are planning on going here. It's almost guaranteed to be packed as well so booking is essential especially if there's more than two of you.Enjoy!

Had a very relaxed meal. The young staff are very friendly and helpful. The menu is limited, it is a diner so correct amount of choice, but if you like burgers, then I don't think you will find better any where. They really are terrific.

Amazing location, friendly staff who lets you know what's nice on the menu. We ordered a maltessers milkshake on the recommendation of a young staff and found it to be delicious. The burger patti was a Iittle bigger than the bun and that's how I like it.....Had a great time.... Would definitely go again.

When for a burger 4 weeks a going they served us our drinks and a portion of onion rings after an hour waiting the young waiter came and apologised he did not put our order in. We had to leave as we had an appointment. The manager apologied and offered us a free meal the following week. But got there and it was closed. Just went to day got my burger witch was cold when I got to counter the American lady said it could not be cold as she saw her husband take it of grill I explained my friend agreed it was cold then lady had a go at me. To finish it of I said I would not bother my friend had her burger. As we went to pay they lady then had another go at me saying that she could charge me for my returned burger and gave me a speel on temperatures we left very unhappy will not b back

Ah this place is amazing! I have been twice now and both times our food has been delicious. If you love freshly made milkshakes this is the place for you!

This place is amazing! I live right next door to it and it is busy every time I'm there, its american style food is so good and it definitely needs to open more often. There burger menu it a favourite and there milkshakes are a must when we visit! It's a gem of a place and the owner and staff are very friendly and will do what they can to help. Great for families, opens at weekends for most of the day Friday and Saturday, busy for dinners. Would highly recommend this diner.

Had a brilliant cheese burger here this afternoon. Great value for money and best burger I've ever had. The young man who served us was very polite and friendly and made the experience even better. Will definitely be back soon to try something new!!

Whilst camping at Thurso Bay Camp Site, i popped into the Blue Door Bistro which is also the reception for the site. It's a busy little place.... the staff were rushed off their feet but coped admirably, bringing my meal within a reasonable time and a with a friendly, welcoming smile. The meal was delicious and was a really decent portion. I'd definitely recommend the Blue Door Bistro to anyone looking for a meal in Thurso. They also do take aways and food can be ordered by phone and collected later. Really nice place, really nice staff.