The Bay in Jarrolds in Norwich

This restaurant has a charming location within an independent department store. It is easy to book online. We had the fish platter for two, which appeared to be a very popular dish, and it is easy to understand why that was the case. The food and service were excellent. We would definitely visit again when next in Norwich.

Mu husband and myself have just visited The Bay at Jarrolds for our wedding Anniversary treat and after reading the reviews I was a bit hesitant. However I need not of worried, there were three girls working today and they were really friendly and very attentive to us and all the other tables around us. We had the seafood platter for two, which besides being absolutely delicious was really reasonable. We ordered a take away curry at the weekend and this was more expensive than our whole meal including a large glass of wine. The only negative I could think of are that the chairs, as you get a certain age, were really uncomfortable small bar chairs; which I suppose get a quick turn round of tables because you certainly wouldn’t want to sit on them for too long! But overall highly recommend a visit, even if it’s a quick one!

We were looking for somewhere to eat lunch when visiting Norwich for the day. Had read excellent reviews of this place but there didn’t appear to be availability when I checked on line. We popped in on the off chance and were seated straight way. Sat on high stools overlooking the market, so fabulous outlook when eating. Enjoyed a delicious tuna poke bowl washed down with a glass of perfectly chilled rose. The tuna was fresh and perfectly seared. My husband had the fish pie followed by Tiramisu. He thoroughly enjoyed both, especially the novelty of “injecting” more Tia Maria into the Tiramisu using a pipette to suit his tastes. Excellent service from all and fantastic value for the quality of food served.

The female staff at the Bay are excellent: friendly, efficient and genuinely trying to make their customers' experience an enjoyable one. Sadly, the same cannot be said of the young man who served us yesterday. He was inattentive, surly, and even rather argumentative. Not a pleasant experience. I suggest that if he doesn't like his job, he gives it up and does something else for a living

Firstly the staff require training however having tried this place on a few occasions now, and having minor issues with each previous visit, I think it is a management problem . Attitude from arrival departure really does need improvement. My wife and I shared the seafood platter. Both ended up with food poisoning. We specifically mentioned that the prawns were not right. We did not eat all of them due to texture more than taste. The response from the waitress, and I quote, “ Yeah, I’ve heard that from other customers” Contacted Jarrolds customer service via email. Follow up with a phone call. The person I spoke with advised me that the complaint had been received and that I would be contacted. Five days later. Still no response.

If you find yourself hot and bothered in the centre of Norwich at lunchtime, I recommend the Bay on the second floor of Jarrolds delightfu department store. Sit at the bar wirh a cold Picpoul and some asparagus (in season) scallops and smoked salmon or push the boat out with a half dozen oysters. caviar, washed down with some Pol Roger. The lunchtime clientele is predominantly female, so a perfect place to take a respectable lady, although Saturday afternoons are given over cocktails. Sounds dangerous.

We ordered the seafood platter for two . The prawns were under cooked and the smoked salmon that should have been chilled was warm. Needless to say I got very sick after eating the food there. We won’t be returning

Good quality and well presented seafood at reasonable prices, in pleasant sunny setting. I enjoyed a selection of 4 different salmon dishes which were delicious.