The Balti House in Hyndburn

Food cold for the third time, asked for the salad to come separately because my husband is allergic, came with the salad with the kebab, not separately , asked for the food to arrive hot, it was barley lukewarm, been going there for a long time, will not be returning any time soon.

Everything is so good staff and the food

I used to order so often from this place and food was delicious. Tonight I ordered my favorite curry which was greasy and oily without any taste ... won't order again

Love the curry pizza . Can make u wait a while and a little pricey but will worth it when.they get it right . Great staff . A definite recommend

First time i ordered it was brilliant couldn’t fault them. Second time was awful, got talked into ordering a curry pizza from a friend! The curry pizza was like chewing on cardboard and the chips the same, very disappointed! Should have stuck to ordering a curry as usual.

Food didn’t arrive, poor customer service, the girl on the phone wasn’t helpful and very rude. Just wouldn’t bother tbf, such a shame.

No food arrived, no refund after 15 days. Would stay away from this place especially on the weekends. You may not receive your food and lose your money also!

Ordered takeaway waited 2 hours for the food and had to phone them numerous times as they didn’t know what was going on with our order. When it did arrive there was no Shish on the mixed grill kebab that we paid for we weren’t informed that they had run out of Shish and no sauce on the kebab as requested. Phoned to tell them and the lady on the phone just said we will give you something extra next time. Poor service tonight

We’ve been before and it’s been good! Bought food tonight - not edible through the amount of oil and grease, burnt popadoms (how do you even burn them) - cold when we got it home 5 minutes away a waste of nearly £50. Food got binned without eating it was that bad I may add!

Amazing food ...the owners were away so a bit apprehensive but was worried for no reason

Ordered a takeaway for four of us. Balti is usually top quality. However , whoever is chefing tonight your foods crap. Mango chutney is supposed to be a chutney not a watery liquid. Garlic bread burnt on the underside. Chicken on pizzas with bones (granted you are warned, may contain bones) we asked for chilli sauce and didn’t get chilli sauce. Asked for mayo, didn’t get mayo. Asked for red salt on chips, you’re obviously running out of stock. Won’t be ordering any time soon. Romero in clitheroe and Indian on Whalley road will be my go to places, never had a bad one yet.

Crap service tonight waited over an hour for cold food all had to be warmed up when we got back.. Soggy chips ect, asked if my food was ready on arrival for collection then gets a phone call while I'm in the takeaway saying its ready can't make it up.

Used to be a regular customer, takes in the back end of 2 hours delivery. Even when going to the shop and ordering the food it is barely warm when arriving 10 mins from the shop to home. Ordered recently didn’t receive within the time so rang the shop to which they had a power conveniently. If it was a one off I’d take it as a bad day but poor quality has Been regularly over a period of time

Nice food. Great customer service

Quality food with professional staff and in a very clean place

First visit here after being tempted by Tik tock videos. Ordered a donner kebab on Garlic Naan which was delicious. Only disappointment was no option for chicken kebab as they had run out. Will be back to try Chicken kebab in future

Has to be the worse food I've ever had. Couldn't eat it. Never ever again. Disgusting and embarrassing

Excellent food and brilliant delivery driver, will definitely use again!

Always great food here. More expensive than most but we'll worth it, great service and friendly staff.

Went in the takeaway and it was quick service and tasted great

We ordered food on a Friday around 5pm, went to collect it as have had to wait ridiculous times before now.... my son ordered a kebab on a naan bread, which is £2 extra, luckily he checked the box before leaving (the orders are quite often wrong), to find it had been prepared on a pitta, queried this and was just given a naan to take home. Staff don't seem to care if orders are wrong, makes us wonder if the management has changed as they used to be a lot better.

Don't order food from here if you want hot tasty food and good service. I have ordered from Balti House ever since they first opened, my daughter use to work there, always been our favourite. Not anymore. I ordered at 6pm on a Tuesday, thinking be bit quicker delivery, I called at 7.30 as no food, the person on phone didn't understand why we hadn't got our food as the delivery driver had already set off and only had our delivery, we live less than a mile away. Told to call back in 5min if not there. I gave it 10min, rang again, he was apologetic and rang the driver. The driver arrived why on phone. I was asked to check I was happy with the food before driver left and he stayed on the phone. The driver was soooo rude, he walked off and said no your not checking it. I told the person on phone and he went and spoke with manager. Manager came on phone, I asked for the cold food to be taken back and for a refund and he refused and said the food had only just been sent out fresh. I never said it wasn't fresh, but it had been driving round rishton for 20min at least. The driver was rude to us and they lied and the food was cold and ended up in the bin and no refund, what happened to customer rights to a refund. Awful

Takeawy service is appauling if your hingry dont bother . Oder here a lot service is awful takes age's atleast 2 hours no compensation nothing terrible

So I’ve been a customer since I was around 13 (now 40) and was always the go to takeaway but as of late, slow delivery, extra greasy and soggy pizzas and a total lack of care given regarding any complaints nowadays, as not even a response was given this last time, so after all these years, I won’t be ordering here anymore.

As a takeaway avoid. They will take over 2 hours to deliver cold substandard food. Quite embarrassing to be honest. Dont waste your money.

They prepare their food in an unhealthy way, their place is very dirty

After years of ordering from the Balti House Rishton, a constant stream of poor food experiences means we will no longer order from this overstretched food establishment. Its trying to do so much and a recent appalling donner kebab means we will be seeking alternate Indian takeaway. Balti House was good, but no longer.

It is the best place to eat, the prices are good

Ordered a curry on New Year's Eve at 17.30pm, advised it would come in 90minutes, after 2.5hours I contacted them and they apologised and advised it would be with us in 20 minutes. After numerous phone calls it arrived just after 9pm. We we're unhappy to say the least and expressed we were unhappy to pay the £33.50 owed for the curry due to it being over 4hours late & lukewarm! They said they would take the money from the drivers wage! Absolutely disgusting and disappointed. We refused the curry (after the person on the phone being extremely rude and thinking a 4hour wait was excepable!). We used to be regular customers of the Balti House, however we will NEVER go there again or recommend to anyone we know. Disgusting service and treatment of there drivers! Zero star.

Nothing to write home about. Waiting almost one hour. Staff kept arguing between themselves. The orders that had been placed seamed to have vanished. One customer was very annoyed he placed a telephone order to pickup in 30 mins. He had to wait a further 45mins in the shop. Definitely gone downhill. Wasn't great last time we ordered but thought it was a one off. Apparently not. Shame really.

The services from balti House is absolutely shocking I rang at 5 when it opens and the order took 2 hours when trying to find out where my order was I was left on hold by the receptionist who never came back to the phone so had to ring an other 3 times to try and talk to someone. The delivery needs sorting out because I find it absolutely ridiculous and I won’t be ordering from here again because it’s the same everytime

Fuming! Two hours later rang the restaurant several times to be told it was on its way! Still nothing again and again after ringing over and over £30 order taken out my bank to still have not been delivered! My children waiting for food disgusting customer service!!!!!!!

We have been here so many times with us living in Rishton and it isn’t too far, but after last night we will not be returning again. We ordered our food online at around 6pm where we would pick the order up from the store, we had to nip to the Co Op to get some money from the cash machine. We got to the takeaway around 6.30pm and we went in and where told that our food wouldn’t be long, we where waiting for our food. Now seeing as its winter and cold, why on earth did you have Air Con on, it was freezing cold in the takeaway waiting for our food, We could see the cold through our breath it was that cold. Our food wasn’t even ready until 7pm! We had been waiting an hour for our food, the person who gave us our food said a remark on it took so long because we ordered all the sauces, with the prices you charge I think we should order all the sauce. Now when we got home, we plated up our food, the food was cold and honestly i don’t even blame it for how freezing it was in the takeaway. But when we started eating my partner had ordered a Kebab with fries and salad there was no Salad, Which we had ordered. Now when i was eating my large fries, with garlic sauce, chilli sauce, i found a hair in my fries, i didn’t even finish eating my fries because After finding the hair in my fries it knocked me sick. We had another Kebab with Pitta bread no salad, and there should of been Garlic sauce and there was hardly any sauce when the person who gave us our food said “it took a while because you ordered all the sauce” We will not be returning here anymore.

We have been here so many times with us living in Rishton and it isn’t too far, but after last night we will not be returning again. We ordered our food online at around 6pm where we would pick the order up from the store, we had to nip to the Co Op to get some money from the cash machine. We got to the takeaway around 6.30pm and we went in and where told that our food wouldn’t be long, we where waiting for our food. Now seeing as its winter and cold, why on earth did you have Air Con on, it was freezing cold in the takeaway waiting for our food, We could see the cold through our breath it was that cold. Our food wasn’t even ready until 7pm! We had been waiting an hour for our food, the person who gave us our food said a remark on it took so long because we ordered all the sauces, with the prices you charge I think we should order all the sauce. Now when we got home, we plated up our food, the food was cold and honestly i don’t even blame it for how freezing it was in the takeaway. But when we started eating my partner had ordered a Kebab with fries and salad there was no Salad, Which we had ordered. Now when i was eating my large fries, with garlic sauce, chilli sauce, i found a hair in my fries, i didn’t even finish eating my fries because After finding the hair in my fries it knocked me sick. We had another Kebab with Pitta bread no salad, and there should of been Garlic sauce and there was hardly any sauce when the person who gave us our food said “it took a while because you ordered all the sauce” We will not be returning here anymore.

Myself and my husband have been customers of the balti house for around 12-13 years now. My husband has food allergies and the balti house have always gone above and beyond to help him eat their food. I’m picky too and they make adjustments to food for me too. It’s such a lovely company, the food is tasty and the staff are so lovely. Delivery does take a while but tbh it’s worth it. It’s a bit of a comfort food for us. We highly recommend it to anyone who wants quality food from a great small business. We love you guys! - Emma & Scott.

Absolute joke !!! 2hrs 10mins for a stone cold kebab. Ridiculous waiting time

Excellent Service with great food every time & super fast delivery too - not to be missed

Last 3 times I've ordered the foods been wrong rang at 7 didn't get my food till 9.20 came cold thought id try it one last time and the food was wrong and cold again and over charged won't be eating from here again

**Edit. 6 years later 2023** Didn't realise I'd already left a review. The Balti House is still amazing 6 years later. The man who served us today was so friendly and attentive. The food was amazing as always. The cheese garlic bread is to die for! Best takeaway around. We now drive from Accy to take home. Thanks guys! **Original review 2017** Tried The Balti House for the first time tonight. We didn't have a menu so we just ordered kebabs. They arrived hot and in 45 minutes, in pizza boxes which we've never had before but made for presentable, very easy, less messy eating. They were hands down the best takeaway kebabs we've ever had, the meat was tender and tasty, even the lamb which I find can be quite chewy. I always order an extra tub of sauce as 9 times out of 10 if other takeaways have not forgotten to put it on they put too small an amount on but it went unused tonight. We will be making The Balti House our regular takeaway. Oh, the garlic bread (which was free) was amazing! I can't wait to try more from your menu

Updated review: delivery issues resolved (🤞), EXCEPTIONAL meals of recent from Balti House. Curries have hit a new level, thin crust Pizzas top quality, fries of really good quality and portion sizes now justifying cost. Well done guys, you take your customers' feedback onboard and when you are hitting these levels of quality, I wouldn't go anywhere else.

My family and I have been eating at the Balti House for over twenty years. Really nothing else like it. Wherever I eat Indian food elsewhere in the UK I always compare it to the BH, and nearly every time they never come close to the quality of the BH. Cheers guys!

I placed an order on the way home and was told it would be 35 minutes. We turned up to the restaurant 35 minutes after placing the order and was sat waiting for the order to be completed for a further 25 minutes as they had forgotten about the order! Once we received the food we took the food home and realised there was a missing item, we rang the restaurant up and was told that they would bring the missing item to us. 40 minutes later and the missing item had still not arrived. We rang up the restaurant and was told that they was setting of, we explained that we wasn’t happy and had a response of “ok that’s fine” wouldn’t recommend as customer service was diabolical!

Used to order from this take away when I lived locally and the standard was great but a 2 hour wait for delivery is beyond a joke. Rang up after an hour for update to be told food was in front ready to be delivered. Waited for 30 more minutes and nothing had arrived, rang back to be told food wasn’t ready. Poor customer service (rude and lied to on phone on previous call). I tried to cancel order but was refused instead offered a small refund of 20% would have preferred a full refund as the food was below average.

We ordered a buffet for 18 to our house on boxing day and so glad we got it from the balti house. The food was fantastic and the service was also fantastic. Can't recommend enough. Thank you balti house for a great meal.🙂 I do have a picture but for some reason I can't upload it.

Curry was bland. Not very tatsy at all. Chickens pakoras looked nothing like there facebook photos. They was slimey and oily . Dont fall for the Internet hype of there Facebook page. Its probably there own accounts hyping it up. It was up there we the worst ive tasted

My local love there pizza's and Mrs love the chicken kebab an chips

Waited 2 hours despite trying to get through 5 mins after they opened! Kebab rolls not great at all- soggy and Tikka masala too hot to eat!

Great takeaway in town. Nice food and great service.

The food was as tasty as always but again let down by the delivery .ordered at 5.15 pm on a Saturday night ,rang again at 7 and then at 8 to be told on its way 8.30 it cane it on the cold side. For a meal costing 45 pounds think we deserve better .I know the guys are working hard but seriously the amount of tine waiting is unacceptable.

Very disappointed with my order I've just received, this is the 4th time in a row now I've ordered food waited over 2 hours even after phoning several times to be told the food is ready thier just waiting on a driver, To then recieve the food soogy and cold. I've been a regular customer here for years sooo disappointed not sure if they have new staff or not but I will not be ordering again. I'm all for giving people the benefit of the doubt but 4th time in a row that was more than generous on my part.

I really can't fault this place the owners are aboulsty amazing to talk to so friendly and always there to help if there any issue at all just ring them up they will sort ASAP no concerns any mix up with your order they sort ASAP all way and fresh food from here at times yet waited for a long time but there extremely busy at times but they explain on the phone there going to so long then walk and collect if so then complain its come cold when you might be a wall away 😉

Once again I didn't get what I ordered, walked up and waited , ordered tikka doner kebab, I got 10 small pieces of chichen more like tandoori in a pitta bread, no salad and absolutely covered like a river with chilli and garlic sauce wrapped in foil ...£10.95.. never again Balti House, bloody awful, last chance saloon has gone, new owners again...bye💩

Very tasty First visit here and not disappointed I just had lamb tikka rogan Josh with chappatis and Lou had chick dhansak with boiled rice! Nice and simple! It was how it should be, very tasty with a nice spicy kick. Lou’s dhansak was a bit spicier than she’s been used to but again very tasty and both dishes had plenty of meat in them Would definitely visit here again when in the area

Best place for kebabs and pizzas been a regular for over 20 years!

Really disappointing, the place needs a clean, dust spider webs etc, staff are really dismissive, mainly towards anyone of colour to be fair, we really can't stand places that prioritise one type of clientele, then the prices - wooooo, why so much, honestly the food lacked flavour, such a disappointing and waste of money, never again.

The food was ordered at 6.40 for 7.45. The food arrived at 8.35 but who cares when it’s this good! We ordered it expecting it to be 90mins and it’s well worth the wait. The food is freshly prepared, high quality and delicious. The restaurant and takeaway share videos of them preparing the food on social media and it’s all made fresh and from scratch for each individual order. Absolutely incredible. Order from the Balti house immediately. Expect a wait and open a drink whilst you relax. This food is exceptional.

Not been here for a while and won't be going ever again. Food was already cooked then put on the grill to warm up then dried even more. £2.50 for a tiny portion of chips. What a waste of money. I don't mind paying for good food but this place doesn't supply any... Had a reply from the owner. Still won't change my mind. Expensive dry food. Small portions. Been going to toppings since. Absolutely bang on and if you had an issue they would fix it.

Always hot and well cooked and portions are spot on. Best kebabs around. All the staff are always friendly and helpful. Great management

Don't you dare get a pizza from here absloute disgusting

Asked for chicken tikka masarla but got home and was not that dish..

Having tried many different curries in my many years, I found the one from here very disappointing. It wasn’t cooked as I asked? There wasn’t a lemon in the dish like every other place I’ve ordered from has included. The spice was all wrong and the colour wasn’t right. The rice was so bland and the starter dish of samosas were just the usual mass produced frozen ones. I won’t even mention the bread. And this was meant to be a good curry house. And to be charged £17.60 as the prices on the menu are not inclusive of VAT- I consider this as being over priced for something so bland. Aldi do better curries for under a £6

We stopped at rishton canal mooring last night ordered a take away at balti House the food was excellent one of the best we have had along the canal in a long time.

Lovely fresh food 5 out of 5 for food quality but unacceptable waiting time for delivery. Placed order at 6.30pm we phoned at 7.45pm to ask where out order was, we were told it's on the grill and it will be with you soon. We phoned again at 8.40 to be told the same thing. I was furious, they need to be honest when people are placing food orders and give a realistic waiting time. We finally received our delivery at 9.10pm

Ordered take away via the website when we'd finished at the cinema for our son's birthday. Drove straight over to the Balti House to see how long it would be and decide whether to wait and pick up, or have it delivered so we could het home. On arrival, I was told it was on the grill and ready in 10 minutes. True to their word, it was. Took it home and, as always, it was spot on. 👌

Great food but the service is shocking. I’ve tried this place 3 separate times and each time they have not met the delivery time I’ve requested. 3hours is the longest I’ve had to wait for food, and using covid as a excuse is just a poor excuse now. Such a shame as the food is excellent.

I really wish I could go here but sadly I live too far away. I can however confidently give a 5 star rating based on my experience of cooking the recipes they very kindly show us how to cook on their YouTube channel. I have been a fan of Indian cuisine for many years, I have cooked numerous dishes over the years but NOTHING and I mean NOTHING has ever come close to the 4 meals I have cooked by following Chef Hussain. I thought I knew Indian food but I knew nothing. The flavours are immense and the end product hands down beats any takeaway I have ordered from or any other chef I have followed. Authentic, quality, and healthy. What more could anyone want? I hope I can visit one day, but until then I shall keep cooking your recipes. Thanks very much for sharing them.

Balti house is back to its best, good food delivered quickly.

Thank you Balti House for a delicious hot Boxing Day takeaway which included chicken tikka, naan breads, doner meat, chips, pizza & a burger. Everything was perfectly cooked, hot & was delivered in a very good time. You cannot go wrong if you order from here. 👍👍

The balti house in rishton are amazing and have the best food. We travel 20 minutes to collect as we live in blackburn. The curry's are so tasty and has the best cheese garlic bread in Lancashire. Staff are friendly and the owner is such a nice person. I shall continue going here every week for a treat as its worth the drive. Thank you guys 😊

Great food, helpful, good service

Great service and value for money

Absolutely awful food Overcooked cold bad sevice NEVER AGAIN RUBISH WASTE OF B MONEY over 2 1/2 hour wait Do yourself a go out order elsware BEWARE

Best kebab I've had in ages fast delivery recommend

Chef Hussain taught me how to cook curries on his YouTube channel. Just had a take away from there and brought it back to Manchester. It was great. Flavoursome and well spiced. Portions were good and everything was fresh. Will definitely go back.

I work nearby. Ordered from there twice and on both occasions my food has been delivered too early, despite the fact that I have left the message to the staff asking for it to be on time as I have a work break on specific time. Got my order 40 minutes too early. Could understand 5, 10 or 15 mins but 40?In different circumstances I would be happy, but I was at work, asked to be on time. (They have a feature on their website when you order to message the staff. What's the point if they seem not to read them at all). My food stayed in the canteen for 40 mins, and I had to eat it cold ( microwave kebab with sauces and salad is no good). 2 stars only because it was tasty (even cold).

Ordered a pizza and kebab at 1830 and finally arrived 3 and half later. Not good enough in my book. If could have given them a zero star i would. Not impressed.

It was ok. That's about it really.

We visited for pizza, chips and onion rings whilst moored on the canal. We all really enjoyed them the pizza cooked to perfection and so tasty. Wish we lived closer (Do you deliver 100 Miles?)

I got a meal on saterday night £38 the meal was terrible. I will never order here again.

Wow what excellent customer service 💯%...... and food was also excellent tonight Balti House never fails to deliver Food hot and delicious everytime thankyou to all the staff at Balti House much appreciated.... 👏👏👏

My food was really cold and screwed up in the box. When I have ordered curries in the past they have been very oily and bland and extremely over priced. Food here is very expensive. I got charged £1.50 for delivery one time even though I was literally a couple of doors away and explained on the phone that I could not leave the house that particular evening. I get a money grabbing feel from this business. When I have complained in the past I get huge fake smiles and excuses that go on for half an hour instead of just putting things right. Also why can't there be non-halal options on the menu? How does the Balti house feel about serving food that isn't halal for those who need or want it?

Well, after never tried here before i thought i'd give it a "bash". Even from ordering over the phone the very lovely curtious gentleman was so nice. Ordered Chicken Tikka Birianyi and mint sauce. Even the delivery man was so lovely. Now for the review of my meal.......Absolutely fantastic, was given a small salad also which i was so pleased about. You guys are so brilliant ..was the best Birianyi ever. Thank you, will definatly order from you again.

(Does not deserve a one but would not let me post if i didnt put something ) Well ordered food at 7.15 and it come at 9.35 cold so then I had to go and cook food not going here again

Just had the best meal from the Baltihouse and the taste of the meal has left me wanting more 12/10 stars

Great food great service This place will go out of it's way to look after customers They deliver everywhere from Burnley to Blackburn... Worth a call ot a visit

Ordered from them after not wanting to for along time (due to same issue as this review!) and the delivery time THEY GAVE US was 5:50. We are now sat here awaiting delivery. My wife called them to find where the order was and they were just preparing it and it would be on the NEXT delivery drivers run!!! So not only was the delivery 40 minutes late from the time they set but food was STILL being prepared..... Gave them another chance after many issues before over a few years of bobbing in orders but last one for us....could only be worse if they threw it in a bush

Excellent food and I am very fusy with takeaways won't order from anywhere else curry pizzas are the best my new favourite 😁

The absolute best takeaway in the area. The kebabs and curries are outstanding and great value for money. Their burgers and pizza are also very good, and given that they do pizzas and burgers so well is testament to their high standards. Highly recommended.

.. seems expensive for something I could have ruined in my own kitchen? 3hrs wait for a terrible burger..

Ordered twice from here now on both occasions had good service and the food was fresh definitely order again

Foods amazing, but owners attitude stinks. Spent about £120 in two weeks as it’s not cheap and they’ve messed up twice and basically told me I’m lying both times and done nothing about it to help me. Won’t be coming back

Great food, great owners, fast and speedy service

Would not recommend! Was expecting great things with this balti house with many good reviews and a professional image. This was not the case was left with serious stomach upset and the food being bland, to add to it all the food was extremely overpriced (£15 for a curry!) I only invested as I was looking for a new curry house and this one stood out as the golden choice. Unfortunate only upside was the friendly staff only reason for 2 star not the 1.

Ordered a takeaway from here, but to say I was disappointed is not the words, it's been a while since I have ordered food from here after the last time my order was disappointing. ordered on there own Web site so there could not be any confusion. asked for donner on a garlic nan chips and can of pop, order arrived quickly but, no can of pop and no garlic nan just a plain nan not much donner meat either salad was just lettuce and onions a slice of lemon and orange never had that before chips where OK I suppose warm enough to eat but I definitely will not be ordering from here again, a lot of people say this is a good takeaway but from my experience its not, I do hope they get there act together because this used to be a really good takeaway

Just ordered two kebabs. Honestly the best we have ever had. Delivered piping hot. Obviously just freshly made. Chicken was very moist. Could not fault in any way. Will definitely be using them again

かなりハイレベルな味の持帰りレストランです。Baltiのラムを頼みましたが、すごくおいしかった。マッシュルームライスとガーリックなんで満腹になりました。出張で訪れましたが、また行きたいと思います。

かなりハイレベルな味の持帰りレストランです。 Baltiのラムを頼みましたが、すごくおいしかった。 マッシュルームライスとガーリックなんで満腹になりました。 出張で訪れましたが、また行きたいと思います。

Took 2 hours to arrive and when it did finally arrive the pizza tasted like had been reheated, my wegdes was soggy! Whole meal was a wright off!!

Always amazing food, used the place for years and never had a bad meal so far and fantastic community spirited owners... Zazz in Blackburn is owned by the same family and is also fantastic!! Highly recommend either.

Very overpriced, food was very blanned and not big portions for the price either I got a large chicken kebabs costing a whopping £10 thinking it was going to be spectacular and it wasnt I could of got one half the price double the size and alot tastier. My husband got a curry that was bland, child got chicken nuggets these where burnt and hardly any chips in the tray which cost £5.50 very over rated in my eyes. Do not go