The Balcony Bar & Brasserie in Birmingham

Tenía una gran comida aquí, muy bien preparada comida y un lugar encantador para llevar amigos. El personal era servicial y la comida se servía rápidamente y con un nivel muy alto. Gracias por cuidarnos, ¡volveremos!

Fui con un amigo para el almuerzo, debo decir que la comida es normal y el servicio es inferior a la media. Pedimos el té de la tarde para las 2 después del almuerzo, pero ya no lo hacen.

We had heard about this from a friend , it's run by San Carlos so Italian tapas food , very nice portions loads of choice and all served piping hot , prices very reasonable and a really good atmosphere, if wanting a lunch time treat please give it a try , you would be best booking in advance as very busy place .

Paramos en un vaso de dos de Prosecco en nuestro reciente viaje a Birmingham. El personal era extremadamente atento y amable y disfrutamos de nuestra visita tanto que terminamos quedándonos 2 botellas! La decoración es preciosa y el ambiente general del bar es muy relajado. El lugar perfecto para tomar un descanso de las compras o simplemente para relajarse.

Llevé a mi madre anciana para celebrar su 80 cumpleaños de julio. Estado en el bar Champagne antes, me encantó, así que queríamos tratar a ella de nuevo. Tenía completamente cambiado desde la última vez que estuve, pero ese no era el problema. Este es ahora un Restaurante Italiano de estilo tapa. Reservado nuestra mesa y mostraron a un precioso rincón. Inicialmente pedimos camarero para 2 Kier Royale para comenzar. Él parecía en mí, nos blankly repetirse de nuevo y él dijo que no sabía si me ofrecieron que hubiera. Nos registramos de nuevo, esto no era una opción, así que tenía dos copas de vino Prosecco. Nos costó entender camarero, nos costó entender! Decidimos en nuestra comida principal, tuvimos que repetir 3 veces para conseguir el orden justo, obviamente estaba muy nuevo, pero no sabía lo que había en el menú. Su Italiano acceso era muy fuerte, de hecho pensamos que estábamos en Italia. Entiendo que todo el mundo tiene que empezar en alguna parte, pero éste era muy pobre. La comida era muy buena, aunque la ensalada de tomate y albahaca le faltaba la albahaca.

Staff were welcoming , friendly and attentive. Food and service was good. Hadn't booked but table was available

Visited here for my friend's birthday, we booked a table and it was very busy when we got there. Our table was not ready so we had to wait, service was very slow, we waited over 45 minutes for our meals to come. Cocktails are nice but overpriced. Food was disappointing and again overpriced. We won't visit again.

A group of 9 of my friends visited for a cocktail whilst shopping in the Bullring. The staff were lovely, friendly and welcoming. The cocktails were a bit pricey, but so well made and presented that it was worth it.

We booked. The Balcony restaurant view was over the shopping mall, ugly. Muzak inside was loud and vile. Food was disgraceful. Tiny bits of stale brown rolls from deep in the fridge, not as advertised. Scones baked yesterday, mean and dry. Tiny dishes of cream and jam. Cakes in 3/4 inch pieces, one brownie bit, one almond bit, one macaroon. No lactose free milk. No soy milk. One breakfast tea type or 5 herbal infusions. A mean stale unsatisfying tea. Service slow. This tiny, stale, nasty tea cost £25 a head. Value about £4 a head. Disgusted. This was a big family outing that was distressing in its failure. Do not go there.

Couldn't understand why the place was so quiet on a Saturday lunchtime. Now I do. The staff very disinterested took far too long to serve us I was just getting up to leave when they finally took our order. Food tasty but very overpriced. Drinks expensive too. Have no issue paying a premium for a premium experience. We went for a treat and came away so disappointed. Won't be rushing back. Passed by Fizz in Grand Central which was buzzing. Will try that next time

Me and my boyfriend went here this morning for breakfast, food is brilliant and the plate isn't overflowing with food (which is a massive off put) Charlotte the waitress was very polite, attentive and overall very accommodating. Would defenitly recommend.

Visited with my daughter and ordered two glasses of Veuve Clicquot, to be told they didn't have any! Most disappointing

We visited as part of Birmingham Cocktail Weekend, where each participating venue provides wristband holders with a signature cocktail for a set price. Less than half way into the weekend the venue had run out of the signature drink, and were instead offered a G&T using cheap Beefeater gin - not even a premium brand. Incredibly disappointing and lacking any imagination.

Absolutely amazing!!!! The service, the staff, the atmosphere, the menu and OMG ...THE FOOD, and the reasonable pricing 🙂!!!!! Top top top place!!!!!! Will definitely comeback again !!!!

I visited with mom after visiting the back to back houses.She needed a comfortable seat and a cold drink.We were going back home on the train to from Moore Street.This place was convenient. We picked two lovely comfy chairs and we were given a drinks menu. The drinks on this were only alcoholic drinks so mom asked what soft drinks or mocktails they did. We sat back and enjoyed our drinks and the fabulous surroundings.We noticed some people were having afternoon tea. I asked if they needed to be booked they said we did not so we decided to indulge.When it come the cake stand was the shape of a tea pot really different.The small tea pot was a let down just about 1cup in it and we were not asked if we wanted a refill.Still the food cakes and scones were lovely. We finished off with a glass of wine.The staff were very good when you got there attention. they could do with a few more staff I think. I will visit again although it was quite expensive. Again the bill was presented with a service charge to my annoyance. But again I paid it as the service was good.

This is the place offers lots of fab food and great atmosphere. We usually go for some afternoon tea after our shopping trip in town.

Located on the 4th floor of Selfridges, The Balcony is a cosy and secluded restaurant/bar that overlooks the Bullring Shopping centre. The décor is what I like to call minimalistic luxe with a dash of chic. I had a couple of Pornstar Martinis. Now, I'm not an extremely picky person but when it comes to my Pornstar, I like it fruity with alcoholic undertones. Many places go overboard with the alcohol or water it down to the extent where I might as well be drinking squash. The bartender here had it on point. It was undeniably satisfying and to make things even better it had a drizzle of vanilla pods on top. Service was swift and the staff were very friendly with good banter. Overall, The Balcony is a nice place to go when you want relax and unwind after a stressful day and I will most definitely come back when I am next in Birmingham. 10/10

Booked here for an afternoon tea with friends for a special occasion. I'll start with a positive, which is the staff. They are lovely.For £22 each we had some limp sandwiches, a scone each ( they were the best part of the whole thing, still warm), a chocolate fondant thing, battenburg slice, a lemon thingy and a macaron. I love macarons, this was the wrong texture. Yellow, but I couldn't tell you what flavour it was. Lemon? Vanilla? Butterscotch? No idea. Tea and coffee should have been included and topped up, but it isn't. We had champagne, this was good champagne and so,it should be. Service was added on without warning, so £30 each. Way, way too expensive for what it was. Will not return

A little luxury treat for the day! A little prosecco here doesn't go amiss! The place is nice and in a good spot with a good view over the shopping mall. The staff are kind, a little slow in the busy times, but they make up for it in kindness. Great little treat!

This is a very mixed review. I took my best friend here for her 22nd birthday. Prior to this I spoke to a lovely man called Robert who was very helpful, as my friend is allergic to nuts, he was very accommodating. The man who served us today was lovely, couldn't have asked for a more friendly, happy, lovely person and we would have left a tip but he'd left before we did. Service and the place was wonderful. The food was lovely. My only complaint is that on all the reviews I have seen on here, instagram and Facebook they got 2 scones each and it cost £28 which the man who I was emailing also told me it was £28, however it was £30pp (which he told me before he brought the food over to me) so it cost me more than I was expecting, when I went to pay it cost £66 so unsure where that extra £6 came from as I can not find the receipt now. But adding to all this we actually got 1 scone each well 1 plain and 1 sultana, so we had to half both. So less food but more money?? I also think the hat box that they had before (the orange box) looks a lot nicer for Selfridges, don't get be wrong the teapot is lovely but I do prefer the hat box presentation. I would return just not sure I'd return for an afternoon tea due to what you get for your money. The place is beautiful though and the member of staff was so so lovely, I wish we could have got his name so he would get praised for his service as I know we were difficult customers due to my friends nut allergy.

Came here for a late lunch on a Sunday after a football match. Great well seasoned food served by friendly professional staff

lovely place to chill and relax. An oasis of peace in a busy shopping centre. Great food and great service as well!

I took my mum here for her birthday, during a shopping trip to Birmingham. Even though it is positioned in the at the top of Bullring, it provides a quiet and nice break from the hustle and bustle of the shopping centre below. For food I had the gnocchi, which was delicious. My mum had the fishcakes, which even though she found a couple of bones, said it was also very good.

Decided to take my mum for an afternoon tea with some Selfridges vouchers I had. The Balcony is a nice area and not too noisy in the busy Bullring. My only negatives are that it was very warm where we were and some of the decor is slightly tired but still a relaxing area to sit. The food was delicious- tasty finger sandwiches, warm freshly cooked scones and lots of sweet treats. I had seen some complaints about not enough sandwiches but we found them just enough. The staff were really attentive although it wasn't very busy on a Tuesday afternoon. Although they don't do unlimited tea, the tea is topped up with fresh hot water. Will definitely go back.

A friend bought me for my b-day 2nd April. We had afternoon tea. Was presented in a lovely hat box. Good selection of sandwiches and cakes. Nice dining area..not too noisy from the shop floor. A nice birthday treat.

Buzzing atmosphere, very polite attentive staff. The salmon fish cakes are lovely and fresh. Great choice of cocktails. It was very busy and warm but I think that's just because it was a Saturday. Will be returning again in the future.

Recently visted here for drinks celebrating my friends birthday. Such a nice atmosphere here. The liverpool lady who served us was so lovely and made our first experience amazing. Even surprising us with a birthday plate which was a lovely touch. The food looked great so i shall be returning to try. Thanks a lot

Son in laws birthday so with a 1year old in tow we decided to do brunch.thought selfridges should be good .nice surrounding very present service but the food was a real let down .we went full English ,what could go wrong?undercooked sausages,very fatty bacon for a start then offered cream to put on our toast instead of butter .as you can imagine its not cheap.not what i was expecting

One look in the Balcony and you might be forgiven for thinking 'nice place for a drink, but food I am not sure'. Looks can be deceiving ... The Balcony has a seasonal well thought out menu with plenty of choice. There are some classics like their own version of fish and chips and some unusual salad combo's which i can fully recommend trying. Recently, they have really upped the level on their suppliers so when you order the Artisan Charcuterie board it really has English cured ham and not some cheap copy. On the last occasion i ordered their pea and ham terrine followed by Salmon fishcakes with tartar sauce. The terrine was coarse, full of flavour and well seasoned. The puree was the perfect combination especially considering their were peas in the actual terrine. Nice idea. The fish cakes were surprisingly light, a lovely salmon flavour but not overpowering. They were lovely and crisp on the outside. Upon enquiring I was informed that they were finished under the grill not in a deep fat fryer. This is a much better idea than having to digest all that heavy oil in a normal restaurant. It has to be mentioned that the service is above average and they have obviously been very well trained in how the dishes are prepared. They were also very competent when asked about wine pairings for the dishes i chose. In conclusion, if you want to go to the Balcony for a glass of champagne as many people do, why not? Nice location. However, if you want to eat well thought out, well sourced and well prepared meals .... you won't be disappointed ........

Took my mom & friend here for afternoon tea lovely place but as far as afternoon tea goes I have had better... much better the finger sandwiches came out they were sandwich rolls all seeded... one of us can't eat the seeds that was not what was on the menu or how the waitress sold it to us! To be fair the manager did take them away & replace scones & cakes nice.. but we did feel like we're being a pain asking for finger sandwich was too much hassle for the chef! Well that was how we were made to feel! Shame as I've been here before for drinks & always thought how lovely the staff were. Food looked great from what we saw wished we had chosen lunch now!

Went here for a cheeky lunch as when we have gone before it has always been full.I had steak and my partner had a veg curry which was excellent. A free glass of proseco which was nice. A good value for money lunch.Would highly recommend !8/10

My husband, my 2? children and I visited the Balcony today for lunch I feel compelled to share my experience.The duty of care from the greeting we ALWAYS receive down to each individual waiter/waitress catering for our every need, which may I add are quite demanding with my 4 year old son. I believe the French lady who always acknowledges and at times serves us maybe the manager/supervisor - she runs a tight ship with a happy team.There is a waiter called Jayden who is extremely engaging and always wears a smile. Whenever we shop in Birmingham city centre we always choose the balcony to eat and drink as the food is also consistently good along with the great service.We look forward to our next visit Pauline and Gary

Located on the 4th floor of Selfridges, with balcony views over the Bullring - this stylish bar and restaurant is a solid 'pitstop' choice for a cocktail, glass of champagne or lunch.A small queue on arrival without eye contact or a welcome didn't give off great first impressions. There were more than enough staff and management, in my opinion. After being seated, orders were taken in good time and everything subsequently was served in equally good time.For anyone who knows me, they know that I have no objection to the price of eating and drinking out, and generally having a 'sociable' time. However, I do feel that the price of fizz and cocktails do not necessarily reflect the trend in the city centre, nor the quality of up and coming cocktail bars that are taking Birmingham by storm.The food was very good - not excellent, but well-presented and very enjoyable. The service, for the venue and prices, needs to be improved in areas. In addition to what I mentioned about the arrival, the waiting staff we encountered we're not warm or overly refined. My one glass of champagne as slightly spilt on the tray, above my purchases, and no apology was made, the glass was not topped up and the dripping glass was simply left for me to 'enjoy'.Some areas to work upon to ensure that this isn't simply a glossy venue to be seen at. Happy to give it another go next time I'm in the area.

Small portions and overpriced but what we had was tasty. Poor selection of side orders. Service lacked finesse.

Visited at midday on a Saturday and although the bar was busy we were quickly shown to a seat. It does take a while for the staff to take your order but if you are not in a hurry this is not a problem.After ordering a bottle of wine between four of us the wine was soon served and was excellent both got quality and temperature. We decide to have a 2nd bottle as this was quickly served.The atmosphere is great and it is well worth watching the bar staff mixing cocktails.The staff are very good and although their drinks are on the pricey side it is well worth a visit.

As it was a celebration it would have been rude to not sample some bubbles which were lovely. The food was delicious (Fishcakes and Champagne fish and chips) but a little over priced. Our waitress who was pleasant and efficient apologised for the delay we experienced in waiting for our lunch to arrive. Not sure what was happening in the kitchen they were not full at this point! The atmosphere was relaxed and very pleasant.

Bit of a cramped bar next to the restaurant. Cocktails very good but very expensive, more than the Alchemist and that says something. Service friendly but a bit patchy they forgot our olives. Bar area a bit cramped when busy but probably fine when quieter. Probably the nicest cocktail glass I have ever seen.

Cocktails are super tasty and well made. Went on a Saturday afternoon and it was busy but didn't have to wait long for table. Service isn't all that great, very slow to get cocktails, had to wait around 20 minutes. In spite of that I'd return again.

Went for afternoon tea for my friends Birthday. We were read the list of sandwiches we could choose from, but by the time the list had finished we couldn't remember what they all were - a menu would have been very helpful (which they didn't have)The service on the whole was great, except when we asked for refills we also had to keep asking for top-up of milk and the waitress seemed to display her annoyance at having to return to the bar - it could have been avoided if we had a larger pot of milk (we had a one person milk pot between two) Overall we had a nice time but may try other places for afternoon tea in Birmingham (there are quite a few)

We orderd fish and chips it was so oily! Chips were nice. Starters we orderd olive n bread which was nice, mocktails were a let down too. Service and atmosphere great.. food not so much

Very nice restaurant at the top floor of Selfridges. Not too fancy, but with an amazing view of the Bullring shopping mall.

Spent an enjoyable afternoon at Selfridge's Birmingham's Balcony Bar having champagne afternoon tea as a 60th and 70th birthday treat. The bar/restaurant is a tranquil contemporary space within the Selfridge's store selling coffees, cocktails, champagne, afternoon teas, and hot meals - a perfect place to relax during retail therapy!. We were shown to a table on the balcony overlooking the shopping mall, and a delicious selection of finger sandwiches, scones, cakes and pastries was innovativly served from a hatbox. We were served by Ituna who provided excellent customer service, enhancing our experience, and making our birthday treat extra special. She was attentive but never intrusive, offered extra sandwiches, quickly cleaned up and replaced spilt champagne, and boxed left over goodies to take away. We were also surprised by a birthday cake platter with piped birthday greeting. A memorable occasion to treasure.

Myself, husband and 5 & 3 year old daughters ate around lunch time on a Sunday , we had no problem getting a table, the staff are polite and friendly. My husband ordered chicken wings, we was both surprised at the portion side, very good value for money and he said they were really good. My daughters both had a slider burger , it was no problem to have the chutney on the side and no cheese , we ordered them a side of fries to share as well, and they both enjoyed the food , the meat looked very good quality and presented really nicely, also the fries was again a really good portion. I ordered eggs Florentine, the eggs were perfect and the sauce was delicious. Overall a very good experience and definitely recommend it.

Breakfast stop before our shopping trip! Never disappointed always seated pronto in our favourite seats. Service always great staff brilliant. Best breakfast in Brum... it's a must before shopping....

Hidden away on the top floor of Selfridges with views of the inside of the Bullring shopping centre. Friendly staff and a range of snacks / meals / drinks. Good range of alcoholic drinks but not a necessity to have these. Well worth a visit.

We popped in for breakfast to see how the restaurant was because we had not been since it reopened and we were not disappointed. The quality of the food and service is very good. I had the smoked salmon and my wife had the chorizo hash browns and both were very tasty. The coffee and tea served was top quality too. worth a visit as it is a champagne bar too.

This is the second time I have visited the balcony, but this time we did eat, after a very busy morning shopping in the sales after Christmas we nipped in for Lunch and a cheeky drink, we both had the fish and chips very nice the food was hot which I reallly like it was very fresh and Tasty, the staff are very friendly and sat us and took our order very fast it was busy but the service didn't suffer for this, will visit again when shopping in Birmingham

The balcony is amazing with the best quality food you could ever eat. We had breakfast and I had a full English breakfast, it was the best. I will definitely go again.

I stopped in for a drink with a friend and can't recommend enough. It feels like a calm oasis above the hustle and bustle of the centre and the drinks are always fantastic.A little out of the ordinary, I would like to say a huge thank you to Charlotte who helped me secure a particular gift for my mom that will have special meaning for her, but then went above and beyond finding me something money can't buy to go with it. My mom has been my rock this year and I wanted to find something special for her. This has made my Christmas and I know it will make hers too!

Me and my friend are slowly working our way around every venue that does afternoon tea, and yes, have already done the Ritz. At £18 a head , I felt this was a very reasonable price. We had a lovely table overlooking the Bull Ring. The tea come in a box, with layers for each of the items. There were only two sandwiches and a roll each, which I thought was a bit stingy. Two lovely scones each and a selection of cakes and pastries. Service good, although I did need to ask for some more hot water to top up the tea pot. We left full but not stuffed, which was good. I think we will return.

Stopped here for a cocktail with a friend when out Christmas shopping. Bill was £24 for two drinks (with added service charge...despite having to go to bar to order as nobody came over). The cocktail was average - there are far far better cocktails to be had at more reasonable prices in Birmingham - and probably better location-wise. Felt a bit deflated and fleeced!

We always pop in here late afternoon on our annual Sat shopping trip to Birmingham. There's always a queue (which is a good sign) but the manageress was very efficient, taking restaurant or bar requests/numbers in the queue so we got in really quickly (c10 mins). The staff are always excellent and the nibbles choices amazing - 1 slider, 1 meat plate, 1 bucket of chips was more than enough for 2 for a late lunch.Yes the prices are pretty steep - £60 for 2 drinks each and the food, but it's worth it.See you next year

Oleta and Martin and Samantha were amazing ❤️ made my mrs birthday the best and gave her a birthday plateThank you !

My wife and I stopped for a light lunch and a glass of champagne while shopping at the selfridges. The service is good and the food was tasty and presented excellently. The fish and chips are very good and the olives are tasty too . Located at the top floor at selfridges you can get a table by the balcony overlooking the shops , which is ideal to relax and people watch , while sipping a cold glass of champagne .

When you are expected to pay £10.50 for a glass of prosecco you assume you are paying, partly, for the service. While I wouldn't not recommend this place as the foo was lovely, so were the drinks and atmosphere, the service was not so. When my beer arrived the glass was hot with water in the bottom (assuming out the dishwasher with dishwasher juice in it) and when our food arrived we asked for mayonnaise with the chips and this, without acknowledgement, was dug out from a grubby apron and thrown onto the table. I say thrown as it hit the table slid across and hit my glass. When plates were put down knives and forks were pushed aside, no mention of is everything okay. Perhaps I'm being picky however when eating in somewhere like Selfridges, where you pay a premium to be there, you expect exceptional service. Even if the service was average I'd have rated this 4/5 however as it was poor a 3 it all I am able to award. Couldn't fault the food however, this was delicious.

Great food with good selection of options. Huge portions and very tasty. Reasonably priced as well. Yummy alcohol free cocktails. Attentive staff. What's not to love?!

What a good hidden place for drinks and a light snack. Recently visited in early November with a friend. The food was lovely with the help of a great server named vui. And the service from our waitress Oleta was superb. Will definitely be returning before xmas!

Three friends lunched in this restaurant after a visit to the Christmas Market. We'd been a bit disappointed with the market which seems to have reduced in size and suffers from having a messy construction project that divides it in half. We were soon relaxed in The Balcony in Selfridges. The service was friendly and attentive if a little disorganised (e.g. being asked the same questions by three servers) but the food we chose was delicious and well presented. Most of all we really liked the table layout which allowed the guests in this busy place to have animated conversations without intruding upon each other. We left well relaxed. Will definitely make a return visit to experience again this welcoming and relaxing atmosphere.

Recently been here and I ordered 2 steaks the steak was unbelievably terrible the steak was chewy and apparently it was an 8oz then the manager Charlotte said we can choose some food of the menu so we did that we ordered 2 burgers 1 burger came 1 burger never.....the burger looked raw!....the chips was rock hard and the staff was very narky. I would not recommend this restaurant for posh wine and diners at all rating it a Poor 1. We waited 3 quarter of an hour for the food and it turned out disgusting....! They do need to have a better cook! I

Went on Saturday for a light lunch with my daughter in law and granddaughter . Have been before and was not disappointed but not this time . Nice venue and staff fine but the food was so ordinary and unappetising. We ordered Caesar salads one plain and one with chicken .These consisted of little gem leaves ( not cos which is normal for Caesar ). Small squares of ? Bread which were so hard they were almost inedible. Under no stretch of imagination could they be called croutons!! Granddaughter had child's portion of chicken and fries which was one of three choices available . Two small glasses of white wine and £50 later I was not amused and will not be back.

My friend and I visited here today to celebrate her birthday. We started with champagne and I ordered a chicken salad, it arrived with baby gem lettuce, and a few pieces of processed chicken (the menu had advertised as butter poached chicken, which it was not) £14 and the salad was just awful! My friend had a different salad £13 which was like a side salad. They also served is coffee with out of date milk which had curdled. We left feeling hungry and dissatisfied! The staff were very friendly and helpful, (although no sorry or discount for the coffee). Good for drinks but wouldn't recommend food.

Popped in here for a coffee while shopping just to check it out for another time ( for a meal). Formal staff but friendly and efficient. Well presented restaurant with some stunning views of the Bullring. Restaurant decorated to a high standard and a range of comfy lounge chairs, high tables / chairs and standard dining tables. Good range of snacks / meals / drinks and will certainly return.

My wife and I decided to sit there for a light lunch during our shopping at Selfridges, seduced by the really beautiful design and style of the place. My wife was on her 9th post surgery day. We were met by a stone-faced lady who, after a quick up and down eye scan of both me and my wife, she asked if we were there for drinks or to dine. I know this is a typical question you get right at the entrance, but perhaps the manner with which it is directed to innocent people, should change a little bit? What if I get hungry while I'm there? Will you change tables for me mid-drink? Well, I answered, perhaps we will have a light lunch. She scanned us again, did not approve, and she directed us to a high chair little table, in a virtually empty restaurant, full of comfortable arms chairs and wider tables. At this moment I became very concerned if my wife could handle the high chair, so I asked if there is anything else available. She remained silent and stared right at me. I think a safe bet would be "NO". I looked at my wife, wondering whether is was just me that was finding all this process terribly rude but she signaled me "I'm fine". None of us wanted to share the personal information about my wife's post surgery condition to that person, so we obediently followed. The drinks were good, and I can't say if they were excellent or just decent, because the awful service's bad taste in our mouths lingered long enough to not be able to appreciate much in there. Seriously, and this goes to all the managers of hotels and restaurants: don't you care if your employees are rude to your customers, hence compromising you and your business? Don't you want your customers to ever return to your establishment, in which you have invested time and energy and lots and lots of money? And especially now, that customers can actually go on line (within seconds even, through their phones!) and leave a scorching review of your establishment? This is truly beyond my understanding. We will of course never visit this restaurant again, and it's a real pity because we liked both the ambiance and whatever was served to us.

Been here a few times with family and friends. Came here on the 12th of Nov, and I can't fault a thing, absolute perfection. The service was amazing, such friendly staff! Had a few nibbles with some champagne & cocktails. Food was amazing! Can't wait to come back again!

Came here with my wife for a champagne break whilst we was shopping and before we knew it, it was 2 bottles and 3 hours later. The view overlooking the balcony is fantastic. Excellent service from our waitress olita, who suggested great champagne with some nibbles, even on a mayhem day with a dodgy signal on the card machine,. Will definitely be re visiting!

During the visit i was delighted with the service .I received a very pleasant greeting upon arrival by a waitress named itunu .She directed me and partner to our sits and offered us some beverages while we look and through the menu .Throughout the meal she checked to see if we were satisfied and offered us help with some of the meals on the menu we were unfamiliar with ,overall i had a very pleasant visit

Has a certain charm and little sophistication. I've always found the staff attentive and efficient. Good range of snakkie foods and light bites.

Stopped here for a drink whilst shopping with the wife. It's located on the fourth floor of selfridges and has good views overlooking the shopping centre. It's a nice location to get away from the shops but wouldn't say it's the most amazing bar, there are certainly many better in Birmingham. We only had drinks so can't comment on the food but saw some of the food being served and it looked pretty good.

I can't speak for the food, as we only have drinks here whilst shopping in Birmingham. The drinks are delightful, and certainly recommended if you just want that little break from shopping. The interior is very cosy, with great views over the Bullring if you're lucky enough to get a table next to the balcony edge. The only downside here is the discretionary service charge which is added to the bill, so just watch out. Apart from that, definitely recommended.

First time at The Balcony Bar & Brasserie and enjoyed the whole experience. The ambiance, the food and in particular the standard of service we received were top notch. The lady from Liverpool who looked after us was totally charming and could teach many other restaurants a thing or two about customer service. We ended up staying for much longer than we had planned. Well done guys, you've got it right!

Firstly - absolutely stunning food. I had the Salmon, granary bread and scrambled egg brunch and it was first class. I did enjoy my experience though when I was showed to my table and asked to order - everything was whisked away before I had a chance to order any drink bar water. It was fine as I didn't hugely want anything else - though I might have had a cup of tea! It did feel like I was a little rushed as I was eating on my own(even though it wasn't busy). However - the above sounds much more snarky than I want it too - I did love my food & I would definitely visit again - I think at the end of half term - any waitress is beginning to want everyone to go home so she can rock back and forth in the corner - kudos to you guys - you work in a busy popular place & on the whole are fab!

Not the first time here but similar service as always. Bored looking staff who aren't very attentive. Poor cocktails lacking any flair or excitement. Drinks took a long time to arrive. Martini was just vodka in a glass. Glass of coke took more than 15 minutes during quiet time.

Afternoon tea is worth every penny in my opinion. Great service, too!Only negatives were;Not enough room on table for the afternoon Tea. Slightly cramped!Only 1 portion of jam and cream for 4 scones, so not enough. However, they did provide more when requested (for free), so that makes up for that!The refills on the drinks are superb as they have so much options and you can change as many times as you want!The atmosphere is very chilled and happy, so go and enjoy!

went for drinks after shopping ordered some happy hour cocktails for a fiver and they were great. Joe looked after us and he really knew his stuff... we told him what he wanted and he delivered! Great service, great drinks. saw some food going out that looked dab, will be coming back soon!!

This place is within Selfridges and overlooks the shopping mall - definitely upmarket and a proper restaurant vs a café. Great décor, comfortable seating - lovely bar area. Feel of quiet sophistication. My mom and I both had steak and chips - was the best steak I had had for years and the chips were good too. Service attentive and discreet.Overall a great place to take my mom for a special lunch.

Cheers to joe, Alex and Hannah for their service! Will be back soon no doubt! Lovely time and well looked after

Joe was really amazing. He made us lovely shots and we had lots of fun. Really pleased with the service!! Will definitely be coming back very soon!!

For my birthday my granddaughter purchased an afternoon tea for two, it arrived in what could only be discribed as a hat box, but on opening up the box it had three divisions that had an assortment of sandwiches fruit and plain scones clotted cream and jam along with an assortment of savoury fancies and profiteroles all of which was most mouth watering accompanied by endless pot of tea each. My wife mentioned we had been given the afternoon tea and they came with a plate with a small cake decorated with seasonal fresh fruit and 'happy birthday ' in chocolate writing, nice touch and much appreciated. The ambience of the Balcony is very inviting the waiting staff are all very pleasant and nothing is to much trouble. At the end we could not eat all the food so they put the remaining cakes and sandwiches in plastic containers of which was very welcome later. I fully recommend a visit it is not cheap in anyway but well worth the cost for the experience.

Dropped by on a Friday... loved it. Service was great and Charlotte was fantastic: looked after us and engaged in pleasant banter - star!!

Stopped by for a couple of drinks after a bit of shopping. The staff are friendly and polite and couldn't do enough to make your visit enjoyable. Really enjoyed the cocktails and champagne, well worth the visit.

Had a lovey time here, called in for drinks, bar staff where very attentative and very pleasant. Jack in particular was great, taking time to asked us what we wanted and gave us a couple testers so i could find the right tasting champagne for me. And had a lovely cocktail that was on the menu in the summer and made it for my husband this time. Will be back again. Thank you Jack

visited on Saturday around 7:00, seated straight away. given menus and ordered drinks.came back promptly with our drinks and took order, food arrived and was top notch.finished and asked for bill, she came back with a desert with happy anniversary in chocolate around the outside.super drinks, food and servicewill return.

Staff were brilliant very attentive. Food and drink excellent. Well worth trying. The salmon fishcakes were fabulous.

Came here on my daughters recommendation. After a short queue we were shown to our table and menus were brought promptly. Our choices were excellently cooked and served by the most obliging and polite Charlotte who was a wonderful. Offering complimentary teas and coffees because there were bones in my fish. Deserts were also to die for. Cannot wait for an excuse to return. Wanted Charlotte to take a tipbut she insisted that all tips had to be shared, such a shame that they can't have reward for excellent service

We visited for champagne afternoon tea and were seated at a very nice table on the balcony itself. Champagne arrived in nice modern flutes, and was described as "the cheapest" when asked by the server. Still tasty. Tea arrived in what looked like a hatbox? The smoked salmon sandwich was too lemony, as was the cheese and creme frech. The pastries were good, although not quite to our taste. Scones were good, and a nice touch to be smaller than normal. The jam could have had more substance, as you could pour it out of the pot. More liquid than jam. On receiving the bill, a 10% discretionary service charge had already been added which I had to ask to remove. If I want totip for service I will, don't tell me how much upfront.

Really nice lunch here. Ice cold champagne and beer with beautiful fresh food and good service too. The menu is quite limited but the selection was adequate but the food was beautiful

Love The Balcony top floor of selfridges! Came here for lunch and a little break from shopping , really relaxing and love the share boards! Reasonably priced food - drinks are more expensive , but well worth it.

I went to the Balcony earlier today with my Husband for a spot of lunch before going shopping, overall the service was excellent our waitress, Liz, was very polite and extremely attentive. This was our first time back in a few years and we was pleasantly surprised with the atmosphere was very relaxing and décor of the place is completely different to where we tend to go to eat. The food was well presented and the fish cakes is mouth watering would recommend them. Definitely will becoming again very soon.Thank you to all your staff for making our experience

Food is superb, must try is their pro secco on tap and breakfast.... From southern fried chicken & waffles with maple syrup to a full English breakfast. Both were delicious. We went for a sneaky champagne during out recent birthdays and anniversary, as soon as Alice (the manager) found out she made the experience extra special for us. All staff are friendly, helpful and always pleasurable to be around. Today we were served by Charlotte who was very helpful with suggestions as we couldn't decide with so much to choose from. Always well worth a visit!!

Celebrating my birthday here again this year and had fantastic service from the lovely Charlotte. Great food and excellent service all round.

excellent service had smoked salmon with scrambled eggs and granary bread and Retail Therapary drink lovely atmosphere and beautiful surroundings no complaints would go again

Visited The Balcony recently for afternoon tea with my mum. Overall it was very good but I've only given a rating of 4 rather than 5 as there were some things that could have been better. The food was good on the whole but the sandwiches were quite cold, like they were straight out of the fridge and there wasn't much filling in them (unlike the picture on the website which shows well filled rolls on picnic benches - perhaps this needs updating?). The scones were nice but they were quite small and there wasn't really enough jam. The cakes and macaroons were lovely.In terms of the presentation it was different to traditional afternoon tea as it came in a box which opened out and had different layers/sections. I liked this as its a bit different. The service was generally good but was a bit scarce. It was hard to get the attention of a waiter/waitress to ask for a top up of tea. Towards the end we were asked if there was anything else we wanted but by this point we'd already been there over an hour and we were ready to leave. So it would have been nice if someone had asked us this earlier on/offered to top up the tea without us having to ask. Maybe my expectations are too high after having recently been for afternoon tea at Claridges? I just think that for the price (£35 for 2) it could have been a bit better.

Expected more from such a prestigious name as Selfridges! The venue is fine but the food was very average and not cheap? lacked anything any where near excellent! could do so much better, will not be going back!

Only went in for a drink well a glass of fizz more like, service was very good it's a nice place to go when you need a break coffee,lunch glass of fizz from shopping as we did so will recommend it

I cannot praise the whole experience highly enough. The food was excellent and the service was friendly and welcoming. I would definitely recommend visiting the Balcony for afternoon tea. My friend was pregnant and is also vegetarian. The waitress took extra care to check that the sandwich fillings were suitable for my friend. The presentation was clever and creative and not just the bog standard afternoon tea you might get elsewhere. This by far the most refined afternoon tea that I've eaten. So much so that I've booked to take my mom for her birthday.

Went out on the leaving party drinks. Great service and lush food could not do better for a casual glass of prossecco to break the shopping.

After a friendly and efficient greeting (despite us being 20 minutes late) we enjoyed relaxed but attentive service and an unhurried late lunch for 4. Applewood Burger and Selfridges Passion cocktail both recommended. Top marks and thank you.

Had lunch with my friend here a couple of months ago and forgot to review! She had been before but it was my first visit, didn't even know it was there! Great atmosphere up at the top of the mall but can be a bit noisy sitting hear the edge! Lovely food and a great selection of wines - bit on the pricey side but worth it as it is a nice treat - staff are very efficient and friendly, will definitely re-visit!

My wife and I decided to visit The Balcony for afternoon tea. In truth I'm not sure we'd rush back. The food can only be described as average, the service can best be described as amateurish and far from my exceptions.

Me& my husband & our 6 yr old daughter often visit the balcony bar but this time we had afternoon tea and it was amazing! Beautifully presented in what looks like a hat box and everything that came with it was tasty and fresh The scones were nice and warm (could be a bit bigger) but they are really nice Children are made very welcome Love the bucket of fries with the small ketchup bottle All the staff are very friendly and attentive Well worth a visit!!