The Apex Cafe in St Edmundsbury

Best fish and chips we have had for ages freshly cooked it was to die for the fish was so meaty and the chips delicious we find it easier to pre book and then just pick it up

I got a bargain bucket from here and the meat was still pink and by pink I mean the texture and flavour of raw chicken not just slightly under done or smoke rings ... I tried to contact customer services on the app and it just froze when it came to leaving a complaint .... This happened day after day so invalidated the three day validation of my claim against them ... Didn't want to leave this review but had no choice. I have had a great experience before here ..when it first opened of a day and I got 20 chicken wings for £8 or so ..they were all cooked and great ...it's just that this is yet another KFC outlet where standards are not adhered and it's not consistent ...it is a hit and miss place ...with one previous experience having both juicy and dry chicken in the same bucket ...the link given to me in response also freezes both on mobile and a gaming pc, i have since lost the receipt but below are photos to showcase. Went to store to showcase issue, was told that once their team responds to a review its outside of the locations jurisdiction with no way of offering contact details for that team. Was informed that just because it was pink that that doesn't mean it's not cooked ...I showed him the pictures below, he implied that they got reviews saying that the chicken was green a couple months ago,implying that too might be me and informed me that chicken cannot be undercooked at KFC due to rules and testing of the bone marrow ....I informed him of human error and staff not following procedures ....the Facebook page showcasing all the errors KFC outlets have made and the shot in the dark that's made each time a customer goes to a KFC is evidence for such things. I would avoid this KFC. Customer care taking second place to ego.At least this time.

Saturday 4th. Jan 2025! I had a grumpy old lady at service till. Very bad attitude. Poor communication

We ordered Tandoori. The food was stale, from the pickles to the salad. As a bonus, they gave us a couple of free papads, which were also inedible. In total, I had the experience of paying 45 pounds for nothing.The food is all oily and the vegetables taste different. The pickles are also very bad. At least try to provide quality food.

Took 2 bites out of my chicken wrap and tasted a jelly like texture, looked down to see it was completely raw! I feel so sick and I am most likely going to get food poisoning now, rang them up and they gave a full refund and said the reason it's raw is because the staff were trying to get it done quickly! Also the cheesy chips were cold and hard as a rock Never ordering from here again, I feel so traumatised and sick knowing I've eaten raw chicken!