Based on 20 opinions finded in 1 websites
Based on 20 opinions finded in 1 websites
Nº 187 in 682 in Sunderland
Opinions
Worst meal we ve had for years. 3 starters were ok, but all deep fried so hard to get wrong! The surf and turf steak was tough and the prawns over cooked. My friend had what should have been the creamy version of rigatoni carbonara but this had no cream and was very oily. My other friend had chicken with pancetta and this was swimming in oil! Needless to say we ate very little so were hungry and thought a desert would be a safe bet. It wasn’t! The mango cheesecake was in a large dish. The mango coulis was thick and hard and underneath this was cheese with a very hard biscuit base. Didn’t taste anything like a cheesecake I ve ever had before. The tiramisu was swimming in liquid (and this wasn’t alcohol). Inedible. When presented with the bill we asked for a discount but the waitress said she had already asked the boss and he had refused!
Denise W . 2024-07-11
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Excellent food . Lovely staff and well worth the drive from South Shields . Fast becoming my favourite place to eat. I have eaten here through the day as well as the evening and the lovely all day breakfast menu is lovely too !
helkam . 2024-05-11
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Fantastic food and wine. Lovely staff who were great with our 4 year old. Such good value for money. Would highly recommend.
Susan W . 2024-05-04
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Friendly greeting as we had reserved a table for four and we were shown to the table upstairs ... drink order was taken straight away but took a while to arrive however we did order two cocktails. House beer was nice but lacked a decent head on the pint .... we ordered 4 starters, pate .... this was about as far removed from pate as you could get the pate was grainy, split, lacked strength in flavour and was disappointing, bruschetta, again what we got wasn't bruschetta, what arrived was bread rocket and a small bowl of tomatoes, this is not bruschetta it was missing key ingredients such as red onion and garlic with herbs and no seasoning ... portion sizes was also an issue considering 4 tapas cost 20 pounds, the mains we got were nice but again portion sizes were lacking and the roast potatoes I had lacked any seasoning and were just plain bland roast potatoes, the service although pleasant was slow and we had to wait a while once our cheque had been issued to pay, it's a lovely little set up and there has been a good dining place in this location in different forms for a long time but we won't return
Gav W . 2024-04-13
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fabulous food from the new Spring menu, 3 tapas (calamari, prawns and pate), pasta with prawns, 2 wines, 2 panne cotta, 2 coffees,, excellent, great service by two nice young ladies who looked after us, highly recommended, get on down to That's Amore in Washington Village, give it a try
Simon L . 2024-04-05
MORE AT TripAdvisor
Thank you for a fabulous meal and fabulous service will definitely return and highly recommend. A credit to Washington.
Jodyw1802 . 2024-03-16
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Lovely friendly little restaurant a nice change for us for coffee and cake in this beautiful baby friendly no steps so easy access definitely will call again
Explorer12121287000 . 2024-03-07
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Little gem in Washington Village - we are so lucky to have this place at the end of the road! We’ve been a couple of times and the food and service has always been excellent. Most recently, we went for breakfast and it was a real treat, perfectly cooked and the family who own it are so lovely and really look after you. Looking forward to our next visit to finally try the regular menu!
Katie-DArcy1 . 2024-02-26
MORE AT TripAdvisor
Went to Thats Amore for our 36 Year Wedding Anniversary on the 20th February and my husband and I thoroughly enjoyed our food. Keep up the great work.
Joanne K . 2024-02-25
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Excellent, tasty and well presented food which the staff were able to adapt my food intolerances. Friendly and efficient service. I like the Italian authenticity.
D W . 2024-02-25
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Excellent service, food, drinks and experience. Quality authentic Italian menu, for both food and drinks. Definitely worth a visit. Well done to all
Kevin W . 2024-02-25
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Lovely Italian restaurant. Good menu and food delicious. Plenty of choice of wine by the glass. Service very good, friendly staff and very helpful. Alex booked us in for next week. Looking forward to it
Norma W . 2024-02-24
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Absolutely amazing customer service! Lovely works who go above and beyond, manager went out of her way to ask the chefs if they could make tomato soup even when it wasn’t on the menu, was so grateful for that!! 100% recommend
chloe p . 2024-02-17
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Had fabulous day / nite at Amore with my lovely friends celebrating my Birthday food was Amazing💕 Alex & staff were absolutely fantastic 💕couldn't do enough for us drinks🥂🍾 were flowing it was out of this world will definitely be back can't wait xxx💕😘
joannebH3249WO . 2024-02-08
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This is a lovely refresh to our village, an authentic Italian restaurant with great wine choices and a menu that should cater for most people. The vegan choices are much appreciated and very good. The vegan ‘meat’ balls and sauce are delicious. Good quality food at a fair price. I hope it does well here.
Life-on-mars342 . 2024-01-29
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First visit and definitely won't be the last. Breakfast was gorgeous, so tasty. The service was first class and very friendly. They have used the space available so well. The decor and atmosphere are lovely. Can't fault it 😊
73Julie_T . 2024-01-16
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Excellent brunch. Very attentive front of house. Just a lovely cooked meal. Will look forward to trying other dishes on the menu
jeanandj0hn . 2024-01-12
MORE AT TripAdvisor
Our first visit was a delight! The staff were attentive and friendly, the food was incredible and the prices were very reasonable. Really enjoyed the authentic Italian food, that is a change from the pizza/pasta offering at other Italians in the area.
AlanDarcy . 2024-01-03
MORE AT TripAdvisor
Great food lovely service had a great lunch . Prawn starter was amazing and steak mains was delicious loverly sauce and perfect steak
Carol W . 2023-12-15
MORE AT TripAdvisor
Took my elderly mother for her lunch. She has reduced mobility, but the lovely lady helped her into the restaurant. We both had seafood tortellini which was really tasty, with homemade Tiramasu to follow, which was delicious. The owner was so friendly and welcoming. We'll definitely be back.
Viv E . 2023-10-12
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100 Opinions
We ordered a take away for delivery, and ordered it to be delivered at 8pm as we were due home just before then. Just eat then said it was was delayed until 9:20pm so we knew we had plenty of time. I received a call at 6:20pm saying they were outside. I apologised and said it was ordered for 8pm, we are not there to collect it. The driver apologised and said he would sort it. At around 8:15pm I rang up just to confirm that the food was still coming and a young girl answered and said she would find out. Suddenly a very rude and angry man came on the phone, he did not say who he was, and started actually shouting at me down the phone for refusing the order. I tried to explain the problem but he would not let me get a word in. He said on his end it did not say 8pm but I had the app open and it said 8pm on my end. I even tried to say it may be a just eat error but he would not listen. He was extremely aggressive. I asked to speak to someone less unpleasant so he put the young girl back on the phone, who was full of apologies and incredibly helpful. So I would like to thank her and point out how good she was considering how aggressive and unprofessional her colleague was. When the food was delivered the driver was lovely, and he did show the ticket that said 6:55pm (still later than they actually tried the first time) but I explained that I had triple checked and the app said 8pm. I absolutely think this was a just eat error and did not bother me in the slightest, these things happen. This review is based on the vile behaviour of one of the staff. This is the first time I've ever left a negative review for anything because I was so appalled by the way in which he spoke to me. We order from here regularly and enjoy the food, so I really hope the establishment get rid of this awful employee.
10 Opinions
Lovely afternoon meeting old friends & one special friend from Australia. This is a hidden gem but could be improved greatly and 'COULD BE A UNIQUE' place for Sunderland. Firstly they need to get the phone line working. Three of us had tried to get through to pre order food but phone line does not work. Two lovely happy girls on service but they were overworked and looked stressed, they need a pat on the back . Couple of jacket potato orders were missed from one order so it was an extra half hr wait. Then 2 sandwiches came out with wrong fillings then they ran out of bread so no more sandwiches could be ordered. Not the waiting staffs fault but they got the flack. Then we were told there was no white wine left. Such a shame as we loved the place but it needs these things addressing. would still recommend as we need some unusual attractions in our city. With a telephone system that works.
47 Opinions
Attended a party here last night, Terrible service and drinks. The staff were miserable definitely no service with smiles in this place. I do agree with the last review, the staff need customer service training. Gin with a warm bottle of cheap lemonade for my first drink, Then I got a glass of Warm Prosecco (which I was advised by the staff that the party guests were drinking far to quick so can’t chill quick enough)🥴 Then I received a flat dreg from a different kind of Prosecco bottle which I had to send back. Then I noticed each round of the same drinks I was being charged different prices. When questioned I was told I should be lucky that I have been undercharged the previous time🥴 Good job this place is at the bottom end of the town so it was a 1 off visit, I’ll not have to visit again.
631 Opinions
This is a wonderful venue to have at the heart of our community. I particularly like the art exhibitions which are very professionally displayed; make it a visit, you won't be disappointed. The Courtyard bar is the icing on the cake for laid back food and drink. For CAMRA drinkers, it's a must.