TGI Fridays - Enfield in Enfield

had a lovely meal at tgis lynne was amazing

was served by lynne today and she was so nice and the food was great will be back very soon

Went to TGI Fridays Enfield tonight for a friends birthday and I had the most amazing service from Lynne, the drinks were perfect, the food was amazing, will defo be back thank you so much Lynne and team you guys were amazing !

amazing service tonight and super yummy food. 241 cocktails and mocktails too! Thank you for such a great night 😁🩷

Our waiter Dominic is the only positive thing I can say about my last visit. He was amazing, polite, attentive and very apologetic even though the issues were out of his control! Absolutely everything went wrong on this visit, the prices have gone up but the food quality has gone down dramatically. I've been to other TGIs and had lovely food and experiences so it's not the chain as a whole. There have been issues the last few times I've been to this one so I definitely won't be wasting my money here again.

Bella was such a wonderful waitress. Would defo come again. Food was perfect!!!!

Fantastic service and great food. Thank you to the team for the excellent service. Fridays sesame chicken is top tier as usual.

Booked a table in advance and the restaurant was very empty when we got there. However we waited 50 - 60 minutes for our drinks (this includes us asking staff where our drinks were multiple times) the ONLY person who was able to make the drinks was dealing with a complaint (ironic). The food did come out soon after but again there were issues; A lot of our meals were missing ingredients (a salad missing an entire egg and dressing for example) we had to keep reminding the staff of drinks we had ordered and had been forgotten. We only realised ingredients were missing when we looked through the menu again half way through eating. Plus a lot of the food was cold (chips, onion rings, excetra) The restaurant was understaffed even with the restaurant being at roughly 15% capacity. The manager herself informed us the individual who served us was very new and still being trained. Why you would give a new member of staff the biggest table is beyond me and seems cruel to the employee who was clearly struggling. Once we mentioned the missing ingredients we were told it was due to a supply issue where they didn't get a delivery this morning... Would have made more sense to notify us that the meals we ordered would turn up incomplete. When the bill came the manager said she could only discount our drinks (using a discount code we already had) even after she agreed that our service had been poor and we explained we weren't going to pay for items we asked for and turned up missing ingredients or burnt. After asking if we could just leave what we thought it was worth after the manager kept insisting she couldn't even discount the food that turned up not as advertised she FINALLY called her general manager and was able to reduce the bill adequately. We were there for a total of 3 HOURS... No one had dessert just a few starters which all turned up with our main meals anyway. The manager who is in charge should have the power to discount things without needing to call a general manager. And the restaurant shouldn't accept bookings if they only have 3 members of staff on the floor and 1 member of staff that's capable of making drinks. The staff even though poorly trained and with no sense of urgency we're nice and polite and rather apologetic. The food was mediocre at best. Anywhere else for the same price would have produced tastier food that didn't come out cold. There is a reason they're going out of business. And I look forward to seeing what restaurant replaces them in the near future.

Awesome experience at TGI Fridays! The food was on point, but what really stood out was the top-tier customer service. The staff was super friendly and made sure everything was perfect. Great vibes and a fun place to grab a meal. Can’t wait to come back!

Disappointing, less staffs, waiting until 1 hour, the burger is cold , the BBQ sauce too much and not good.

Staff were polite however the service was absolutely the worst I’ve ever seen! I had to get up 3 times to get my own drinks, I had to clean my own table, the tables and sofas were so dirty with food crumbs!! And the knifes and forks still had food on them! We had to swap them with the other surrounding tables as staff didn’t really approach the table. My mums burger was inedible as the bun was rock hard and so was the ciabatta bread! Also the chicken was cold in the middle and the steaks were cold too! However as staff don’t check on tables enough, we just decided to suffer instead of keep getting up. The ultimate grill was meant to come with blue cheese sauce with a lettuce wedge. They were out of stock of ciders and lagers! I honestly felt like I was ripped off! The only positive thing was the staff singing happy birthday really made me laugh!

Came in today and received excellent service. The hostess Katie was very attentive and always had a smile on her face. I will definitely be returning here.

Visited TGI Enfield today, food was great and was well looked after by Kasey!

Food came cold and delivery time was constantly delayed on app.I have only ordered sesame chicken with chips and it took over an hour to deliver.It was very disappointing experience and for sure would not recommend it to anyone

the food and service was amazing

Great food and service - thank you Kacey!!

Very pleased with dinner tonight, was very happy with service from Kacey and Bailey, very kind! The ribs were great so were the drinks, would recommend if local!

Excellent service, food was delicious. Cocktails are a 10/10. Special shout out to the Manager Lynne, made sure I was well looked after during my visit to TGI

Staff were polite but extremely inattentive on a quiet night, all gathered next to the bar chatting. Was near on impossible to wave someone down. Starters came incomplete. Smash burger came soggy, dripping with oil and burger was completely RAW inside, not pink, but red. Pasta was like mush. Menus were dirty, table and seats sticky from cleaning solution. Waited ages for plates to be cleared so ended up putting on empty table behind us. Witnessed other tables complain to the manager and I’m not surprised.

Bella was amazing! Drinks from the bar were 10/10! Coming back tomorrow.

Had a lovely time eating here this evening, Lynne was so polite and was very helpful in answering any questions I had. Food was delicious and staff were great. Thank you so much, I will be back

Zero management, zero service, and not feeling guilty of their disgusting service!

the food was delivered nearly 2HOURS after it was ordered. It was cold when it arrived. they sent sweet potato fries instead of regular fries. If TGI's are unable to cope with demand they should not take orders as it is clear the delivery part of the business takes less priority. I do not blame the courier at all he did his best. I will not be ordering from TGI again.

Amazing service and great food, a big shout out to Lynne

Waiting over 1 hour for food and drinks, and the restaurant wasn’t even busy. It’s not worth the cost, wait or food. Never coming back!

Service takes an absolute age, the team are so short staffed we sat in for 20mins and didn't get served so left without even being noticed. Food is good when it comes round but very pricey.

the food was damaged 💔 😢 didn't package properly

The sharing dessert was only enough for one person! Otherwise, excellent, as usual

I went there in thursday 12 pm and asked for the lunch menu the host didnt know what i am talking about And it was upseting I dont know why the write something in their website if it isnt afordablle

Amazing food and service. Would recommend.

Had a lovely evening, great food, friendly staff..and food was nice and quick. Will deffo be back soon!

Amazing service from one of your employee Lynne, amazing customer services skills, food was amazing good vibes during my time dining at the restaurant

came in for a meal and was blown away by the service. Lynne was amazing 10/10 service would 100% recommend

We booked a table at 7 pm Waited to get our starter an hour passed and realised that other people after us were being served already and completed their meals We summons a staff and were told that there had been an IT hitch We don’t believe this because only one table which was ours had been missed completely our order was retaken Within 10 minutes our starter came The calamari was burnt masked with chillie powder My partner starter was served on a small plate whereas another customer had the same starter and his plate looked presentable The main meal sweet Potatoe chips were under cook almost half of the portion Although there was a small reduction off our bill We were disappointed with our evening meal We believe the food was rushed and therefore the meal was awful We do t believe in returning to you again How awful our evening turned out

The atmosphere is very nice but the service is very bad, you wait a long time to order, you order, it takes a long time to arrive.

Enfield tgis was very disorganised on the day we went (7.09.24) Only bought over 1 refill when we asked for 2 When we received our bubble gum daiquiris we had to remind/ask about the popping candy which was supposed to come with it. Food was piling up on the counter and staff were more interested in talking to each other than getting the food to the tables. We received our starters at the same time as our main meals, which is odd as its supposed to be a starter. I Ordered the new York strip had to ask for a steak knife and also had to remind some1 about my peppercorn sauce who looked confused as to what I was saying, also my meal was missing the blue cheese Lettuce wedges which I only realised I was missing after we had left and re-read the menu when I got home. My partner ordered the smash burger which was pink in the middle but was told by a member of staff that its how its supposed to be. Asked for dessert menu and our waitress ( can't remember her name) stood there and tapped her pen on the table impatiently waiting for us to choose which in my opinionis very rude. The only good thing about our meal was the dessert. Considering how much was spent we left feeling very disappointed and cold as they sat us under the air conditioning too.

First time going TGIs and i was really happy with my experience i even arrived 5 minutes after the kitchen closed but kacy was lovely enough to allow us in and have a meal👍🏽

Everything was very good but the service should be faster even so they apologized and gave us

The waitress Kacy was an excellent waitress made the experience in TGI wonderful and will be definitely coming back!!!

Absolute joke of a place food was cold service was terrible they forgot most of our food waited over an hour to get served this place desperately needs some help

They service so terrible they don’t like clean on the table they came for order after 20 minutes

Bad night for TGIF I'm afraid, been to tons in the states and this place is not even close. Tool 32 min just to get drinks of which I got and went and fetch them myself. Starters took 40 and were cold tasteless items. Considering the prices on the menu you would expect better. Steak was a cheap cut, however the ribs were not bad compared the everything else. So if you dare to go, go for a burger or ribs. The tables and chairs were all sticky, including the menus that haven't been wiped down in ages. Everything just took far to long especially with the fact they have so many staff members. I do not recommend this place, rather wait till you go to the States and do it properly.

Although I have loved TGI Fridays since the restaurants first appeared, and found them fascinating, atmospheric, intriguing and great for different and delicious food,, I can not fail but noticing that the variety of branches we visited recently have gradually let some of the criteria that makes a good restaurant to go below par. To start with - cleanness. The surface of the tables are getting stickier. The entries - darker and dirtier. The washroom facilities - more and more pungent and unwelcoming. The floors - hmmm, very dubious. Everywhere one touched seemed to be too greasy or too dusty. The tables are definitely smaller and looking older now, and only child-size bodies can fit in the tiny booths. The low lightening seems extremely old fashioned and the semi-dark ambience is quite depressing, even in the best of days. And then the food - the sizes of the fajitas for example has been reduced almost by half. The taste also wasn’t great, neither the freshness of the products. The contents of the tiny little additional pots of sauces weren’t enough even for a single bite, let alone a whole meal. The menu of cocktails, one of the best and loved part of the experience in TGI Friday, (and especially the non-alcoholic ones), has lost almost half of its content. And lastly - the staff used to be cheerful, and competing for who will have the best and most fun head gear, or the most pins attached to various parts of their uniforms. The staff projected joy and ease of life which was so attractive and infectious! But at our last recent visit, the staff looked deflated, tired, uncaring, and totally stripped of energy. As for the fun gear - there was one ballon blown in the semi-imaginative shape of a snake (?), but even this died a quick death by the end of our visit. One good thing!! Great and massive parking facilities. Over-all - the visit did not produce the usual lively, pleasant and invigorating experience any more. The taste buds were anything but satisfied. The only element that has grown is the wish to get out of there as fast as possible.

Karmell gave absolutely amazing service

Lovely service from Karmell! And the food was lovely.

We came to celebrate a birthday yesterday 1/9/24. We were seated at a dirty table and after asking for it to be cleaned, were moved to another table which also hadn't been cleaned so we moved again. Service was very slow even though they weren't busy, we waited half an hour for drinks and had to chase them up, also repeatedly asked where our food was several times although we did get an apology. Several items were unavailable on our cocktail and food choices. Cleanliness wasn't great, tables and chairs were sticky and full of crumbs, menus were sticky. My burger which took an hour to arrive didn't have the sauce in. In the past this was a clean, busy and atmospheric restaurant, very disappointed with my visit. The apology at the end was appreciated but didn't make up for what was supposed to be a celebration. When we queried about the drinks, were told the bar staff were also manning the delivery orders

Absolutely diabolical place, my fingers were sticky from holding the menu. I have never been to restaurant that is so filthy dirty, the whole place needs a thorough deep clean. We refused to eat there and walked out.

Very nice atmosphere and the staff are brilliant. Will definitely go again and recommend it to others aswell

Bella was fantastic. Very sweet, like sesame chicken. Cocktails and food 10/10.

Had Bella as my waitress today, she was amazing. So welcoming and kind. Best waitress I’ve had in a while.

Bella was amazing, she was kind and very helpful, the customer service was brillant thanks bella

I must say Lynne and Dominic are a massive asset to this company. Fantastic service, will be coming again all telling everyone else too. Thank you guys

Lovely experience and our server lyn is so nice and polite definitely coming back here again

The Manger didnt know what they were doing. Took ages to get my food and i don’t under stand why it took so long because there was only 2 tables

Tonight was the last time we have ever visit TGI’s in Enfield. We waited 45 mins for the drinks and food came in bits and we had to ask for cutlery and sauces, which staff was very slow. Staff was standing and chatting to each other. We were left in the corner and staff didn’t care to ask how was the food, as we didn’t exist. We paid £156 for the food, which doesn’t justify. It’s better if this restaurant is closed for good!! Please do not go there at all!!

Karmel and kacey were fantastic, brilliant service throughout our visit

Kacey was a top class waitress, really attentive & kind!

Kacey’s service was amazing, she was pretty much on her own serving everyone in the restaurant. The food was good and so were the cocktails.

Kacey was Brilliant! Very respectful and patient whilst we decided what we are. 😊

Food was really nice the music was very lively The server karmell was very lovely and extremely helpful , very friendly.

Karmell was fantastic from tgi Fridays Enfield her service was impeccable kacey was attentive too Food was nice shame they have reduced the menu and price increase

Very sad. Needs a refurbishment. Lack of cleanliness sticky menus, sticky tables, sticky floors. Used to have such a great vibe

Horrendous, unhygienic, shocking service and the wait to be served was out of this world

Food and service was great definitely recommend!!

Very disappointing, long wait time of 30-40mins for food that we could physically see ready on the kitchen counter. It was not busy at all bare in mind (only a few tables) Some of the food was cold by the time it got to our table. To top things off, the waitress charged for a kids meal when she was explicitly told by myself I would like to use the kids eat free that i had just seen advertised. She did not explain to me how to redeem it as I'd never used it or anything like it before or been to tgi's. All she stated when I asked was for me to order an adult main and it would be applied. Management was called whom told me they couldn't refund the kids meal as "the order had disappeared off the system" yet she was aware of the failure of the waitress to give me the correct information and the long wait time. After a polite back and forth from myself and constant excuses she eventually came back with my refund (I had paid cash so fairly simple to sort out). No apology was given by the way! The waitress in question didn't bother to acknowledge her mistake. In conclusion I will NOT be going back ever again. The customer service was terrible and food quality questionable. Save yourself some time and go elswhere

Lynne was a little legend! Sorted out my cousins birthday and was absolutely spot on with service. Thanks again Lynne!

Jamie and kacey provided us a great service

Amazing lunch at TGIs with the best staff!! Hats off to Jamie Kacii Dominic Chy and Lynne for amazing service and an amazing day. Couldn't recommend any more! Deffo worth while stopping by for food and drinks Xx

Me and 3 friends went to eat here, 3 of us got our food at the same time, my other friend waited 40 min more for his food to arrive. Staffs response was 'he got his food I don't know what the problem is'

Not a great experience tbh. Greasy slippery floor where we sat to eat. The seats were sticky. Waiter didnt ask if any of the party had any allergies which is a concern. Steak cooked well done despite asking for medium. Only 2 onion rings with steak meal which arrived 10 mins after they served the table. No nachos as starter nor peppercorn sauce for the steak. Salad with sesame chicken was not fresh. Had to ask 3 different staff members before actually getting the bill (approx 20mins). A few years ago, I recall this place having vibrant lively atmosphere and a service with a smile but last Thursdays visit was complete opposite.

Amazing experience at TGI’s will defo be back! Affordable food and a more than friendly atmosphere for my two children. All employees were so polite and made it a lovely evening out. So accommodating for my allergy as well. Thank you TGI’s

Went with friends on Saturday, service slow, toilets were disgusting, tables and seats sticky, dust hanging from ceiling, food now so overpriced,. Been a customer for over 25 years, gone downhill, lost my custom now, what has gone wrong 😢😢😢😢😢

Waiters were lovely and food was excellent

Had a fantastic meal this afternoon, thank you Enfield!

Had dinner here on a Friday night. Food was great although they had run out of a few things. Even bottled water! A couple of items weren’t brought to us but didn’t notice at the time. At least we were not charged for them. Didn’t help the fact that the waiters were writing our orders down on tiny bits of receipt paper. I asked why and apparently they have to provide their own note books as tgi Fridays does not provide any other form for staff to write down orders. The place was generally a bit run down. Menus weren’t clean. The first table we were given was very tight to get into, seats were broken and table not ready but the waiter happily sorted out a new table for us. The ladies toilets weren’t great. All except one were not usable. (A couple had water all over the floor) and the hand dryer was right behind the door where my young daughter nearly got squashed behind as someone else walked through. But the fact that we were charge £4.40 for a bottle of coke was a joke. TGI Fridays is a good chain but it’s a shame this branch is being neglected. Not the staff’s fault. Thanks.

Absolutely terrible service! Came into Thursday evening with my family and it took ages to get the attention of the waitress. Then we ordered our drinks and 20 minutes it still was not here. Just walked out it was ridiculous. Others were being served and it wasn’t even busy for the delay we had. Went to another local restaurant that was busy and got our food quicker.

The food was good but the service was abysmal. No one greeted us. We had to summon someone to assist us to be seated. Waited over 20mins before again calling for someone to come and take our order. Then waited another 5 mins to take our order. They made an error on the order whilst chewing gum.We ordered prawns and half rack. Received no prawns and a full rack. He wrote the order down which makes it harder to understand. Was also charged for this! The cocktails. Ordered 2 for 1 margaritas and tropical monster that were served in a tumbler glass and were a sugar syrup overdose! Not mixed accurately at all. Not worth £16! Overall my experience here left me enraged rather than happy and full. DONT GO!

This place deserves no stars...absolutely awful and what makes it worse...it was my son's birthday...the table and chairs dirty...no service...drinks took 45mins...food longer...we arrived at 4.30 and were still there at 8.45!!! Staff were rude...food cold...but the deliveroo drivers were served quickly and respectively...unlike us...thanks for spoiling our special night..🤬🤬🤬🤬

Whilst the service is good the cost of food and drinks is prohibitive. The last time I went there in the afternoon I was the only customer. Previously I went in the evening in summer last year it was very busy with families and the cost of food and drinks for two was not so expensive.

The food was disgusting their was two people their we waited 45 minuets to be served no chef in the kitchen then comes in starts to make the food no change clothes or wash his hand disgusting the whole exsperiance was like walking into the arame’s family’s kitchen

Shanei was very helpful today very professional

I am delivery driver. I do deliveries for a living and the experience I got today from this place is terrible. It was my first order of the day and it was the first time I had been to their place. Basically I work in central London and have been doing it for over a year. I just casually went online to use how's its here. And the staff of Fridays, they made me wait 32 minutes which I am not complaining about it's the fact that they don't even care that I was standing there for so long. Everyone was saying they don't know. And their approach wasn't what I was expecting. Even when the food got packed I could see it and still the waitress took another five minutes just to hand me the bag. They could be busy it's normal which didn't seem like. However, they could've just informed me that it's gonna take a while rather than just telling me 2 seconds. Please if you see this put on a smile on your face all the staff I mean. It doesn't cost anything. At least we shouldn't be treated like this as we are the ones who help you get a good chunk of your revenue stream.

Food was good. Came out very quickly and Shanei was a great host, kept checking on us to make sure all was good

Shanei made tasty drinks and the food was nice gonna be back soon

Food was fantastic and kacey really went above and beyond for us, excellent service!

Took took long to bring my food

Served by kacey had an excellent time she really brought the atmosphere back to Fridays

Shanei was amazing and we will back just for the service

Amazing service by Kacey even though she was busy she was very quick and attentive

Kacey was great thank you so much for the service and great food also the bartender for the drinks

Shanei had a very good service and ensured we were well looked after

Shanei was a great server, really nice and attentive. Will recommend the place to a friend 😁

Shanei was a really amazing server, made us feel welcomed and was really helpful!

Had a great time was served by the manager Kacey. Will definitely be returning soon.

Sadly I feel this TGI has gone downhill. Waited ages to be even seen at the podium. Menus were filthy and sticky. We felt ignored by the servers. When meal was served , found out they didn't have the peppercorn sauce which was ordered and they also somehow failed to provide the blue cheese lettuce wedges Had to ask for salt , which was grabbed off another table and plonked on our table - but it was obviously empty ! We did not dare ask for Pepper, Ketchup or Mayonnaise .... Just in case.... There were plenty of tables with empty plate etc piled up on them Getting a refill on our soft drinks was hard work and I was afraid to ask for another. We were not asked how the meal was or if we needed anything. There did not appear to be anyone in charge or overseeing things. I don't know if they were short staffed / over worked ( or auditioning for vacancies st Karen's Diner) but our experience was not pleasant. Overall food was tasty but service was urine poor. Very disappointed.

made original order, time given it will arrive. its a wednesday night, not weekend so cant be sooooo busy. food eventually arrives at 10.15ish. about 45mins waiting for so long i was reafy to tuck into food, then holy cold.. the food was lower than luke warm. so absolutely dreadful meal tonight. #unhappy

5 star service from management team

Has a great time. I was served by Kacey and she was very helpful.

I went there with my husband, his elderly father and our daughter. The service was awful. We had to wait almost an hour before we got our food. My father-in-law couldn't believe he had to wait so long. He was very hungry by then. He said that we should have gone to Nandos instead. We all agreed, that we will not be going back to TGI again. I Must say that the staff tried their best with only 2 of them serving.

Great restaurant, love that we have a tgis on our doorstep, 5 mins from house