TGI Fridays - Bluewater in Dartford

There for a birthday party, table wasn't even set 30 min before the time, so had to wait for that. When we finally sat down, and given our orders, we waited 45 min for the food. After that we ask for the cake to be brought out, that took another 40 min, and 4 people to go and ask where the cake was. Kids by that time had enough. I would never book an birthday party with them after today experience.

I love how friendly the staff was and I went for a birthday and they were lovely and welcoming

First time eating at TFI Friday and got exactly what I asked for. Prompt service, good food and nice atmosphere 👌

had a meal with my sister here today , patrick our server was so lovely, so polite, and honestly made the experience eating here , he was the best and would definitely return and ask for him as a server again :)

Great place and great food and lovely staff

what a meal fantastic service and amazing food. Was looked after from start to finish with refills and even told about the app to save money and get a free desert. Thank you Fridays we will be back

Extremely poor service, dirty cutlery and directed to sit in a booth that had previous customer debris to watch it been wiped down with a damp rag. The food quality was poor and lukewarm like it had been waiting rather than made up. The amount of food was Extremely small compared to its cost and was not value for money in any kind of form. Overall a really disappointing experience and cannot be justified in any sense . Terrible ‐ ------ Update - noting the management reply below. That's a stark contrast when I spoke to a manager on the day who did nothing other than say sorry and offer to comp the meals which is not want I wanted at all. The manager was rude offhand and clearly bothered by a complaint that they just wanted to go away not address anything. So you can take your pathetic social media response as all it is a pathetic attempt to manage risk. COOK THE FOOD. CLEAN YOUR VENUE - STOP Price gouging

Tina is incredible she made my birthday meal feel extra special thank you so much she is truly excellent:)

The restaurant wasn't very busy but despite that my chicken burger was small, burnt and dry. The portion sizes for a near £20 meal is poor. My son's hotdog again was really dry and they managed to burn the bun. My other gripe is the price of drinks, over £6 for a bottle of bud?? No wonder the company is going under. The service we received on the other hand was good, very attentive and nothing too much trouble.

Total rip off, ended up just paying £25 for soft drinks, left and went to Nandos better value for money

Good everything will be a shame if the chain goes bankrupt, which looks likely.

Went on Saturday with family for birthday celebration,I have been comming here every year at least twice a year for the last 15 years,I use to crave this place, but the menu has changed alot the price is gone up but quality of food and cocktails is gone down,food Luke warm,chicken wings cold in the middle,lamb shanks,ribs corn on the cob burnt,steak on the dry side,I think it time to invest in app,so customers can order on app and move with the times,like many other restaurants,I think I stick to weatherspoon from now on 60% cheaper and have nice draught beers and cocktail mixer

PATRICK!!!!! you are an absolute ray of sunshine & your service is unmatched, super attentive and gorgeous energy! honestly, he is a real credit to your restaurant!!!🫶🏼🫶🏼🫶🏼🫶🏼

Been to TGI Friday's a couple of times and always great service and food. Had Trina at Bluewater recently and she was wonderful, welcoming and friendly. Helped point out on the menu which items had the Fridays Glaze, which I absolutely recommend. Kids loved the decorations. Such a nice little treat

Went for lunch today everything was fab. Kids loved the balloon animals and our waitress Kelly was brilliant.

...always good food and usually space available for sit down meals (like this time we made a last minute decision on 7pm on a friday and managed to get a table for 4 within 5 minutes wait) ...food comes fast bur service can sometimes be a little slow at busy times

Great food and service as always. Thank you Kelly B.

Was an enjoyable afternoon for our grandson birthday! Food was gorgeous and the service was excellent. Thank you.

If Carlsburg served food they wouldn’t be TGI FRIDAYS probably the worst food I’ve ever had

Great staff but a joke of a menu. Bring back the traditional combos. Sat down, took a look at the menu and walked back out. The prices for ribs is a joke.

We just walked in and chose a random table. But we were said to go back and ask to be sit in. Then they gave us a terrible table in the farthest corner with huge illuminated writing blinding your eyes. We tried to ask for another table, but all personnel disappeared. Then we moved to another table nearby, but then one more waiter said that we are obliged to return back to that terrible table, otherwise we won't be served. We left.

Our waitress Karina was lovely and just all round amazing very funny and sweet not enough words to describe her best service I’ve had at the restaurant

Service is great - thank you Kayley for being so attentive even during the busy bank holiday weekend. We ordered two burgers, side and two bottomless drinks. Kayley provided top-ups without asking and provided wet wipes without asking. Food is nice - similar to most TGI Fridays. Good hearty food. Tasty and large portions. Atmosphere - This restaurant is extra large. Huge capacity to sit and eat hundreds at a time. We turned up at 12.15, and only waited to be seated. Great experience - will be back.

ben silvester was really nice and was very very good custumer service helped with any problems happily. Enjoyed experience more because of him will definetly reccomend to friends. thank you ben :)

It is a lot bigger than it looked from the outside and even though they were busy we were seated within a few minutes. The food was tasty - we had the glazed smashed burger and glazed chicken burger. However the service was outstanding - Kayleigh was really friendly and super efficient, even topping up our bottomless refill drinks without being asked. Overall I would recommend this restuarant for lunch and a welcome break from shopping!

Trina was lovely had a great time out with friends.

Lovely food, trina was excellent

Awesome place to eat, kind and very helpful staff

Terrible experience, awful experience in every way. Foods average, portions tiny, service disgraceful and free kids meal is only for 1 kid per adult who has to download the app. Shocking for single parents. Don't fall for their scam reward promotions TGIs isn't the same anymore. Gone down hill massively, never eating here again, after going TGI for years

Went for lunch today, we'd already decided against one restaurant as the burgers seemed very expensive at £18 but since the kids were getting hungry we gave up on trying to be adventurous and find something new and just went for TGIs. Big mistake. Extremely expensive, we haven't been for a couple of years and the prices are high compared to other restaurants, the burger we went for (smashed glazed) was over £19. We asked for it with no cheese but it also came without bacon, by the time the bacon was brought on a separate plate we'd nearly finished. The burgers themselves were very very thin, so it's not like all that money got us much meat, and burnt. Came with a relatively small portion of fries but nothing else, at other restaurants you'd often get coleslaw, onion rings etc with your burger for less than this cost. My son's kids meal was just two chicken tenders in a dry bun, didn't look freshly made chicken, looked like the frozen chicken you can buy, could have made it really cheaply at home for the same quality and taste. Drink wasn't included. It was meant to come with salad sticks and two sides. It arrived with just one side (the fries) and again by the time the salad and other side had arrived he'd basically finished and had to just eat them on their own. His pineapple drink was almost all ice and a couple of sips of drink. Relatively long wait for food even though it wasn't even slightly busy. Our waitress was very nice, restaurant and toilets were clean, younger son enjoyed the board game on the kids menu, and they got a whole one out of the four orders correct (!), but hugely overpriced for mediocre food, fairly long wait, and a lot of mistakes that meant we had to eat various bits of our meal separate to the rest of it. Won't be back and wish we'd gone to the other restaurant we looked at as we spent nearly £100 for two adults, a young teen and a child, which was hugely overpriced for the quality and service/experience.

This was my third time at this restaurant now , I was served by Katrina who done an absolute amazing job , she even bought over a second glass of water for me without me asking , I had the chicken strips which were lovely , I decided to have a dessert and opted for the peacan pie and ice-cream which was new on the menu and was delicious and to die for , overall it was an excellent meal and wonderful service .

The food, services and restaurant I loved it.

Ordered the Wall 2 Wall chicken plater which was more than enough to share between two. The chicken and dipping sauce was really good and the server Vickie G was lovely.

Great customer service from Ellie and the team! We shared between two: two sober loader mocktails, chicken platter, onions rings, vegan nachos & potato tots. The food was really nice overall. Some aspects of dishes were slightly salty / saucy. However, overall considering tgis is a chain we were pretty happy with the food.

Had lunch yesterday with the family, new menu so tasty and our server vikki g was faultless. Thank-you tgi bluewater for a lovely experience.

Trina was a great host, always on top of our drinks and food. Very quick service!

Great food but the standout was Katrina. Best service from any eatery all year. Extremely attentive and proactive. Credit to the company

Katrina was an amazing server funny and friendly

Trina was amazing! Service was exceptional, couldn’t fault at all!

Theres a leaderboard?! I'm number one. 😎 Excellent food and menu choices, good music and service... would definitely go again

Always worth a visit. The food and the staff are brilliant. Today we were served by Trina, she was great and looked after us really well

have been to this tgi Fridays many times over the years and I have to say it was brilliant and my burger and chips and prawns was delicious and good timing freindly staff. disabled toilet stepless available . re fillable drink. background music not to loud like some tgi Fridays. very happy will be back again soon.

Food was cold but had taste, our waiter Ellie seemed more interested in talking to her friends rather than serving us. Whom where vaping in the resteraunt also. Strongly advise not going in the week. If you are unfortunate to get Ellie as your waiter, good luck

Food was awful,and massively over priced

Trina was a wonderful server, very sweet and attentive. The food was good, it came out very quickly, and the drinks were lovely. Would definitely return.

Food was great, service was even better. Thank you Vickie G!

Our waitresses 'Trina' and 'Jess' were lovely. Really looked after us. Found us a quieter area for our autistic son. Fab service. Service was excellent.

It was my husband's birthday and Kerrie the waitress came out with a balloon hat and I gave a cake to the waitress and her and two others came with it with candles lit and got everyone to sing Happy birthday. Great service and great food

My go to restaurant in Bluewater is TGI, great food reasonably priced and always a good atmosphere with the kid!

Took a while to be served, staff behind was chatting for a good 20 minutes. Food was grim, wasn’t just us as we see a lot of food being sent back. Prices have gone up like everywhere but quality has gone right down.

God it was nasty. Not really sure how it has 4 stars overalln. Surprised how bad it could be considering is is £20 for a cheeseburger and chips. Never again for us

The service was fine! The guys made sure we had everything we needed. On the other hand, how are you supposed to explain to the waiter that what you actually need, is the amount of food you paid for? We spent £60 for two ultimate ribs, two cokes and a portion of Mac and cheese. I've literally seen kids menu having bigger portions. We left the place hungry. Instead of it being the plate to bring you back again and again, it has just become the reason to not visit the place again. TGI Fridays Bluewater, you were disappointing.

Was an okay experience, staff polite and prompt, but so expensive for what we had. Husband and I both ordered half ribs - he had the ultimate ribs at £25 a plate.There was no visible difference between the two dishes and honestly, I've seen cats with bigger ribs. I haven't been here for years but we just paid over sixty quid for a few bones, a couple of cokes, a small Mac n cheese side dish, and less fries than you'd find in a kids happy meal. We left still hungry but I wasn't going to buy anything more. I'm stunned and frankly, quite sad at what I'm experiencing with the UK's dining options recently.

Firstly the staff here were really lovely. Attentive and engaging. The food was tasty but the portions were small and the price was eye watering to be honest. We all just had a main each, no starter and we avoided dessert purely because of the price. As a family of 5 I doubt we would return unless we found some kind of discount code. The venue looked good, funky design, however the banquette we were sitting in was in dire need of reupholstering.

My friends and I have used the restaurant as a meeting place for our catch ups and birthday celebration lunches, find it too expensive now and poor quality

Was a terrible experience Won’t go again

Me and my wife were met and served by Jess J who was absolutely wonderful, she showed real customer service skills & very welcoming. Thank you (we also paid in cash)😇

TGI Friday UK should take a visit to TGI Fridays in Asia for example and see how its been emulated almost just equally as good as TGI in America. Our table wasn't clean when we were seated. Had to ask the waitress to wipe the table - and she only cleaned the part I pointed to her rather than giving the whole table a wipe. Our food was just ordinary, nothing special nothing exciting and nothing to feel wow about. Ribs were dry rather than juicy and boneless chicken wings looked more of a quail wings. They didnt have corn on the cob, which replaced with onion rings - and it felt like they are running out of onions too. The service was so late on a non-busy Thursday evening, growingly frustrated. I wish I didnt leave any tips but paid hefty for a non-worthy meal and 10% gratuity for a non-existent service. Wont be rushing back here anytime soon.

Great food quick and friendly service.

Sian was an amazing hostess, really lovely and friendly!!

Really pleasant experience, would definitely recommend, especially the waitress shan really polite, friendly and helpful.

Great service, food and atmosphere. Was quiet on a Sunday evening. Might be busier on other days. Enjoy the rack of ribs and the attendant kept checking we were okay. They had a 2 for 1 deal on mocktails which was great cause we kept having more. The only downside was that you could smell the toilets just walking up the stairs. And when you got in the small was very strong. Other than that, it was a lovely visit. Would definitely recommend.

Excellent food, lovely staff and good music

Wow, TGI really has gone downhill. Limited menu, poor food and sub standard staff. It's also gotten hilariously expensive?

Really good the staff are very good

Staff are lovely and really attentive but the food is overpriced and awful. We ordered the steak it was £28 and it was awful. It was basically a sandwich steak and well over cooked. I remember when there used to be cues outside TGIs on a Saturday, and thought it was rather quiet tonight and now I know why… overpriced and bad food. I Will never eat there again to be honest you better off in weatherspoons for a third of the price

Healthy options removed from the menu

The waiting took around 30 minutes, It was a bit crowded and it took a while to get the stuff we ordered. The food was ok, I ordered a milkshake and it took so long to arrive, the milkshake was dripping and melting all over the place.

We visited Bluewater TGIs a few days ago and had Kellie as our waitress who was really friendly, bubbly and even recommended us good drinks to have. I have a milk allergy so the manager, Ali had to take my order. We were both blown away with how accommodating he was, he didn’t rush us to make a choice, he was willing to talk through all options and in the end, he actually made a dish that was not on the menu by adding lots of extras to an existing dish to ensure I didn’t feel like I missed out on anything. Both Ali and Kellie were both amazing and we will definitely be back, the food was really good, the atmosphere was great and we waited less than 5 mins for a table when we walked in. I would highly recommend this branch of TGIs

I had the pleasure of being served by the gorgeous Jess H tonight, she was funny, down to earth and fantastic company. After asking for some extra BBQ sauce, it appeared on my table before I had even finished my sentance :)

A great experience all round! Food was great, as always, and Jess H amazing! Extremely attentive, friendly, and created a fantastic atmosphere for us. She recommended the cheesecake at the end and now I’m like a big fish; cause I’m HOOKED! Would absolutely recommend!

We were served by Sophie Smith, she was absolutely amazing, such a lovely polite waitress ( which we haven't come across for a long time) Sophie made our experience wonderful and with that the food was also fantastic. Sophie made sure that my husband's plate was never empty as he ordered the all you can eat wings on a Wednesday. She was very consistent and checked up on us every so often. She gave us the best service and I can highly say she is an asset to the team and organisation. Thank you Sophie for making our experience at TGI's the best we have had ever. We will definitely visit again requesting that Sophie be our waitress, again she is the perfect member of staff I have ever met and best customer service I have experienced in any restaurant, her timing was key and spot on. Thumbs up to TGI's and all your staff.

Food is very expensive, worth going when you have money off vouchers.

It was really lovely here and our server Beth was simply delightful and attentive..the food was delicious but I think slightly overpriced 2 starters of chicken and 2 mains and to refillable cokes came to £72 so won't be rushing back any time soon.

Great atmosphere, excellent food and great service

First time TGI Friday at Bluewater in Kent. Firstly I must say the table service from the waitress was excellent very friendly, knew about the menu, made us feel very welcome. The atmosphere was also fantastic, themed decades, which I enjoyed looking at, see photos. The restaurant was clean and tidy. I would advise to book in advance to save any disappointment. I must also mention it's free parking at Bluewater, park near the cinema not far to walk. Right on to the food and prices, the food was good, not excellent, I found the burgers a little tough, small portion on the fries, but other than that perfect. We had starters inhad the chicken strips with chilli flakes they were delicious, double cheese and bacon burger for mains. Please note that the menus on the table can be a little different than on their Web page, ie, on the menu no pancakes? But on the Web page loads of extra choices, so look at both. I had pancakes with fresh strawberries and cream It was very tasty. Now for the pricing, it is a little expensive be aware, but I guess you are paying not only for the food/drink but the whole experience. I would recommend TGI Fridays. Now my marking out of 10. 8/10.

Cant believe how much in price TGIs has gone up , but food was nice only problem being had no vinegar!! Couldn't believe it big restaurant that sells fries and not a drop of vinegar in sight

Went here for my Dads birthday the staff were so nice and friendly the food was delicious but the STAFF made the experience so pleasant!

food was very expensive and nothing special music was so loud that i could not speak to the person sat with me

Quite a noisy, busy environment, but staff are friendly and efficient. Food was hot, well presented and tasty.

So we lost our receipt, but had to shout out to our waitress (we think was called Gina, my sister thought said Trina) she was absolutely faultless and so so lovely! Nothing was a problem, best service in a long time, my 5 year old even left the restaurant saying “ that lady was very nice wasn’t she” ☺️🧚thanks again! ❤️🙏🏻

Yesterday 07th April 2024 between 19:00 and 20:00 I went into this tgi and made a takeaway order. My order was the following: Sharer wings (Fridays glaze) Sharer boneless wings (Fridays glaze) Ultimate ribs (half rack) with sweet potato fries 4 regular fries 1 sweet potato fries Separately we ordered 6 extra JD sauce I have been to many TGI fridays restaurants and blue water has to be the most disappointing in every way. I don’t usually make reviews but I had to in this circumstance. My son is autistic and he was set on having TGI fridays, we don’t live close to blue water in actual fact we live in RM4 so we travelled 40 minutes to come to this specific TGI. When we got home expecting to enjoy our meal every single thing was under cooked. The ribs were undercooked, the corn that comes with the ribs didn’t seem like it was done at all, the regular fries were burn and portions were extremely small and tasted stale, and the sweet potato fries were hard inside and wasn’t cooked properly. The regular wings were fatty and tasted off and for the boneless wings they gave me the completely wrong wings. They tasted hot and tangy and I specifically told the lady that served me I didn’t want them hat as it was for children and I wanted jack daniels glaze and she said this would be fine. Overall we spent over £90 and was unable to eat ANYTHING not even the fries. They completely spoiled my autistic sons birthday and I will NEVER eat or recommend this TGI to anyone the standard is a 0. Also the chairs and tables were absolutely dirty and disgusting which we saw whilst waiting.

5/4/24 we booked for date night with my partner and arrived for around 7:30. We were promptly greeted, our lovely waitress Trina was very attentive. She was more than helpful even making conversation with us even though she was rushed off her feet. We also observed she was on top of every table making sure everyone else was happy. To add to this i was presented with a balloon made bouquet and she said “happy date night” which i thought was a lovely gesture and made us feel special. We didn’t manage to eat all the food as we felt full. But Trina was more than happy to give us a couple of bags to take home for the dog :) we hope to come back and see Trina again!

I rarely write negative reviews but it's hard to think of anything positive to say. A lot of menu, including drinks and all desserts were not available. Staff were unhelpful, menu overpriced for quality. Mentioned issues on day and wasn't impressed with response. Won't be returning.

The food was honestly delicious, the drinks refreshing. The best was the servers, particularly one named Beth who immediately made me feel calmer and more confidence. We also appreciated her advice :)

Trina was amazing. Thank you for going above and beyond.

Cold food Sizes of chicken burgers meat very small. Overpriced portions. They tried to keep nine pounds on top of hundred and twenty-seven as a tip

Server was really lovely, welcoming atmosphere, table was very clean,quality of food was amazing.

Great service and friendly staff. Food quality was amazing. I Would recommend

The waitress Trina made our experience at TGI’s so enjoyable! She was lovely and accommodating and was always on hand when needed! 10/10 service!

Tina was the best waitress ever??

Came back to tgi's after a while and have to say thank you to Becky for her wonderfull service. I didn't see her feet touch the ground. Food was nice

Amazing waitress, she was so kind and reminded us of the app

Great food and service. Good value too.

Lovely food and great friendly service! Just a bit pricey for what it was

Was dead when we got there Food was ok Service was ok

Sarah was amazing made our experience 5star

Sarah was lovely, couldn’t be more helpful.

It's T G I food good and atmosphere good ,you get what you pay for

There was a mouse. Apart from that, good food, waitress was very nice music was good too. However buying chips separately was abit misleading…