Tesco in Bridgend

I came home Thursday evening to find my wife shaking and crying. She had been to Tesco Extra Bridgend and been treated as a thief even though she had paid for everything. She bought a tent which had a security tag on it. The staff member at the self checkout area could not remove the security tag. When my wife went to leave the shop she explained this to the security guard who told her she needed to show him the receipt. This was in one of the shopping bags and she could not find it. All the guard needed to do was reprint the receipt which is easy to do using the club card or just by returning to the checkout and printing them out until the right one is found. It had been about two minutes so easy to find. He didn’t do that. The guard instead loudly interrogated my wife in front of other customers. The duty manager was called and he did nothing. He didn’t stop the guard verbally attacking my wife and didn’t suggest they simply reprint the receipt. Why? My wife left the store and walked to her car. She is a defenceless small woman, and she was by herself and the guard followed her. He refused to let her leave until she had handed over the tent, so stole it as legally it was hers as she had paid for it. He threatened her so she gave him the tent. The guard bullied her. The worst type of bullying. My wife was scared, intimidated, frightened, embarrassed and humiliated as other customers witnessed this and would possibly believe she stole the tent, so is a thief, as the tent was taken off her. What else would they think? Though very shaken my wife returned to the store. She asked that a replacement receipt be printed which another member of staff did. It showed the tent had been paid for so she asked for it back. She told the guard he was wrong to do what he did. He did not apologise, nor did the completely useless duty manager. The guard told her she was banned from the store, because she dared to stand up to his bullying and tell him he was wrong to treat her the way he did. The duty manager still did nothing. That security guard followed a woman, on her own, to her car and threatened her. That can never be the right action, not ever. That guard is a bully. If that is the way Tesco treat their customers then I won’t be returning there. I used to work for Tesco and out of loyalty we still shop there 40 years later. I won’t shop there again. I did go to the shop and made a formal complaint but have heard nothing. Neither the duty manager or guard were there. My wife complained on line but so far has heard nothing. The behaviour of the security guard was threatening so I have reported this to the police as threatening somebody is a crime.

Plenty of choice and variety in many things.

Like all Tesco Extras with good organization, although prices are rising and there are fewer and fewer offers.

My usual place for shopping as I can get all I need in one place. If they continue moving items to other aisles I will have to seriously reconsider where I shop! It gets really confusing when they do this and prolongs your shopping trip...

Management team have absolutely no idea how to do their job. Don't bother calling for help as literally nobody can assist you and certainly won’t get back to you.

Great selection of products. Friendly service

Management team have absolutely no idea how to do their job. Don't bother calling for help as literally nobody can assist you and certainly won’t get back to you.

Great selection of products. Friendly service

Found everything I needed. In & out quickly as we scan our products

Our company spends approximately £500 to £1k each month for the Bybox and parking next to tesco building. However, the designated parking spaces for loading bay are consistently occupied by Tesco staff cars. I monitored the situation for a month and noticed the same vehicles, with staff in uniform, getting out of them."

To anyone unfortunate enough to do self-checkout and have to get random scanned, better to go to normal till. Staff came, took everything out, placed it all on a counter and walked off. Appalling customer service.

Great help at Tesco. During our trip we went shopping here, lots of choice and nice staff.

Member of your staff Taylor helped me put my shopping of 240.00 late last night through self service cash out due to it being 10 pm no cash outs open ? Not only was he helping me Taylor was running around helping others on self checkout Taylor was polite and is a credit to you .Taylor is a member of staff that I would not forget for all the help he gave me also Taylor even helped me take all my groceries to car as I had too trolleys THANK YOU TAYLOR ! Bridgend Tesco s cow ridge rd

It's a nice big store, on two floors, and has a pharmacy too. Its our main grocery store.

I went into this store today to get some bread and butter, packet meat etc. As per every month they'd moved everything around so you couldn't find it. To make it worse they'd left the aisle boards as they were before the move! I asked a picker where things were and she said Sainsbury's 😩 Stores deliberately move stuff to try and make you stay longer in the store so you'll buy more. But guess what tesco, I won't be wasting any more of my time in your shops! 40years a customer bye bye .

Not a very good experience, most of the ailes too narrow, especially when the staff are blocking with the online shopping and not very polite when doing it 🤷, gave up, paid for what I had, went to Asda then to finish off what I needed.....shopping should be stress free, not tedious and troublesome, won't be going back

Clean, two story unit. Has the usual groceries, housewares, clothing. Nothing remarkable.

A big thank you to” Ian “ the delivery driver who helped us carry the shopping in . A gentleman and kind person . After a long working day he was helpful and smiling . Positive and great ambassador for Tesco. Thanks buddy .

The few staff that are on the checkouts are too busy having a chat about nothing important... long queues .... by the time you get through the checkout any frozen things you have bought are starting to defrost !! .... shocking service !!

It would be better if people weren’t wearing pyjamas to go shopping ….. just dress!

Good for the weekly shop and for last minute ingredient's when my daughter has foodtech the next day. A*

Appalling. 11 o'clock on a Saturday , out of ten tills, only three were manned. It is now a recurring feature of this particular Tesco's branch. There were 7/8 customers waiting on each till. When I finally it was my turn I asked the cashier who I could complain to and she pointed me to Custoner Service. Needles to say that such position was even more crowded than the rest. Is Tesco trying to increase even further their already astonishing profits by reducing their workforce to the point of not being able to serve the customers? I know that they are pushing for us, the customers, to shop, scan, pack up and pay without their input. What's next? Will they want us to unload the lorries and stack the shelfs? Totally unacceptable.

Like the new look, better layout.

New look fridges are smart and eco friendly. All now have doors to keep the cold in.

NO Mathew Smiths allowed, this store is safe

Everyone was very helpful and friendly.

Great place to shop and the benifit of an EV charging area

Tesco has a nice cafeteria, they offer clean and quality service, they immediately helped me with the laptop and phone charging problem, although it is normally self-service, they even brought coffee to the table for my yoga on the computer so I did my own business in a very warm environment, I highly recommend this visit in May my.

Busy due to tome of year, lovely selection of anything that you could need, extreemly helpfull staff, neatly packed shelves

Can't park in the car park anymore, can't go upstairs after half 8 half the time and now you can't even go to half of the aisles anymore

Great friendly staff and good place to shop

I've been to Tesco in bridgend with my grandmother, went into the cafe and ordered food and drinks. A few minutes later the food came from the kitchen and the woman who served us gave us the food, and walked away . My gran had scramble egg on toast and I had burger chips and salad. Her toast was not cooked properly and her egg wasn't either. My burger was grey and was half cooked my salad was soggy and my chips was cold and half cooked with all red little dits on top with mould . My gran called the waiter over and complained about it. Then the woman seen somebody from afar, she did not come back to us to say that she did not even speak to them! After a while my gran has called another waiter over, she had a refund and ber money back . We are not going there again after the bad experince we had and the rudness from the staff..

Pass it on please, visited last night toilets stinking no toilet paper rubbish on the floor no soap, cold water. Disgusting !!!! Get it sorted ...

Why, and when, did this stop being open for 24 hours?

Big thank you to assistant Lorraine who helped me this morning with my query. Went above and beyond to find the correct computer ink ,with a smile . Thank you

Awful experience, at self service a member of staff was blatantly ingoring us and sorting everyone elses issues. After waiting 15 minutes, i went up to that staff member and she said rudely 'I can only assist 1 person at a time'. She then goes to serve 4 others before getting to us. I asked if there was a problem and she continues to ingore me and starts speaking to her supervisor. I will never return to a tesco again after this experiance

Awful shop. Used self service and one wasn't working, there were quite a few people waiting that had to get various items approved from a member of staff and I couldn't even see a member of staff in that area. Waiting ridiculously ages. They definitely need more self service checkouts like Asda do

Great range of products. Everything you need for a weekly shop plus lots more

Been in three times in the last three weeks and it’s manic!! Long queues like Aldi and Lidl with less and less staff, self scan queues are so long they block the manned tills!! 🤦🏽‍♀️

I've been coming to this tesco for years but this last year I've become disabled. But shopping wasn't a problem because my blue badge ment I could park closer to the store. They then had 3 mobility scooters inside with a basket on the front great for shopping every Sunday when I came shopping. But they started breaking down & were being repaired but now all 3 are broken & not being replaced or repaired I know it's not tescos priority to supply these but it was very helpful but to it seems there is no profit to be made from these scooters only very helpful to me & others like myself. Very disappointed that I can't shop here at the moment

Everything I needed under one roof.

Only went in for mens' pyjamas but bought books as well. There were pyjamas in my size, normally 2XL or 3XL. at good prices. Good choice of popular paperbacks.

Terrible customer service from the male at the self service checkout he was so rude and disrespectful to myself and family member he should be ashamed of himself and not work in CUSTOMER SERVICE as he’s clearly not a people person!! We have put a complaint in regarding the way he treated and spoke to us. This is not the first time we have experienced bad customer service from this store.

It's expensive for what you get. I mean its a supermarket what do you expect?

Went to Tesco Extra Bridgend today.. What a terrible experience. In every aisle staff stacking shelves.1-2 trolleys in each aisle, people queing up to see stock. This was at 11 am..busiest time of day. Finally came to veg section. I always try to buy unpacked fruit and veg. Was pleased to see loose mushrooms...but no paper bags to put them into. Asked aisle checker( yes another one), he said plastic bags over there 30 p. I thought stuff that so just grabbed a handful and put them into my trolley. Woman on checkout looked at me strangely as she tried to put them through but what a crazy idea. Back to Sainsbury's next week. 👍

Ben & Elliot from YouTube go here and what amazing food they have…10/10 would recommend

All you want In one place and at a reasonable price.

Sadly no longer a 24 hour store in Bridgend anymore . If I had known I would’ve gone to ASDA in Cardiff Bay on the way home after working nights .

Convenient and local. Has pretty much everything you need. Fresh bread and milk and self service. Usually quite busy though so parking isn't always great.

Excellent wanted a tub of heroes and they were just inside the door

Rude woman assisting on self serve checkouts, first refused to remove tags from clothes items, then swiped the receipt from my hand, and checked through the whole thing to see if I’d nicked them!! Why would I ask for the tags to be removed if I was trying to steal them! Eventually she took the tags off (two items, totalling £11) and didnt return my receipt. I had to ask for it back. She wouldnt speak to me when I tried to talk to her, just muttered annd grunted, and if I hadnt already paid I’d have walked out and not bothered having said items. Someone’s not getting much job satisfaction! Considered speaking to someone in customer service but decided not to waste my time.

Not a safe place to attend in the evening. Car Park is a playground for boy racers and thugs. Vehicles racing around regularly and almost hitting customers. Staff don't seem to care. No longer willing to shop there in the evening due to these issues

My biggest compliment to this shop is that I rarely don’t find what I need. There’s a few specialist food items which it lacks, but that’s understandable given its locale. The aisles aren’t as generous as some of the newer superstores but a recent refurb has really improved the refrigerated and freezer sections. Also, the new layout of the fruit and veg section is much nice and has that green grocer vibe.

Everything you need in one place.

Sandwiches were poor but was late in the day

My husband and I are disabled so placed an order with Tesco Bridgend to be delivered between 5 & 6pm on Saturday 21st Jan 2023. It didn't arrive. Phoned and they said they couldn't deliver due to road conditions and would deliver Sunday evening. They said they would text when they were due. Had no text and again no delivery. Phoned Monday evening and was told the van had broken down yesterday and they will deliver today between 1 and 5pm. I will believe it when I see it. Won't order again

Handy, just very painful parking with very few spaces beware...

I couldn’t believe what I saw, the woman behind the till picked her nose, ate it and then served a customer. Smelly bugger. 5/5 would recommend!

Just been in Tesco Cowbridge Road this morning, 22 Sept and its manic, akin to Xmas Eve yet there were 10 tills closed, massive queues down the aisles as was the self serve checkout.i even went to one till, started to physically put items on the belt only then to be told till is closing!!.i suggested to staff member to get more staff, totally disorganised and she huffed and puffed and pulled a face at me.....what exemplary customer service there.....Not!! Frustrating, will not visit again.Asda is far more organised and with friendlier staff.terrible experience today!

Very good place to shop and very popular sometimes a hard to get a parking space clean toilets and a cafe for a bite to eat

This store and the Petrol station are always very busy through the ease of access from Cowbridge Road and A48 By-pass. • Staff always pleasant • Staff very helpful

After waiting 30 minutes my sourdough toastie arrived cold burnt on one side and not cooked on the other. Although there were plenty of staff they seemed reluctant to serve food. Go elsewhere

Friendly staff Competative prices Lots of parking

Plenty of fresh stock. Lots of tills open to pay.

Could not believe the queues at the checkouts not many open this is Tescos fault not the staff as they keep cutting back

This Tescos has most food stuff. It's fruit and veg isn't always good. Prices here are rising a lot.

Major Tesco store, usual Tesco set up/products

Had a couple of hours to kill and had to stay in the area. Wanted breakfast after picking up a few bits and was happily surprised by the Tesco cafe. Ordered “The breakfast” and a black coffee and both were pretty good. Thought quite reasonable at £7.65 for both too. Friendly and very quick service.

Does exactly what it says. Convenient to Bridgend and South of Bridgend.

I use the click and collect service, the staff are always friendly and efficient

Lots of choices plenty of room to shop around shelves being topped up as you shop great range of salids take away meal deals with great choices

Large store, great for a weekly shop

Usual Tesco standard, plenty of what you want on the shelves

Covid on the rise in Bridgend When I visited this store at 9.30pm I was pleased to hear an announcement as I entered the store that masks were compulsory for customers and staff unless they were exempt. I was very disappointed to realise as I was shopping that very few of the staff or customers were wearing masks. I felt myself to be at risk and left as quickly as I could. What's the point of having a good rule and promoting it if you don't enforce it among your staff, which would likely encourage your customers to comply.

Nice, bright supermarket with cafe and toilets. Fairly expensive though.

generally good service and well stocked, however work nights regular, its very frustrating that the store no longer opens 24hrs during the week, it was very handy to grab lunch or do some late night shopping on dinner breaks when the rush of the day is missing.

They've done it again,what a turn around with the food, yesterday,crispy chicken fries and coleslaw,to die for, beautiful.

Tesco Cafe, think there needs to be a new hiring of colleagues, absolutely horrendous behaviour. Certainly won't be ordering from there again.

I visited the Bridgend Extra store on Monday 27 December 2021. Whilst most of the staff conformed to the guidance on mask wearing a lot wore their masks under their nose, under their chin and some failed to wear either mask or visor and were not displaying exemption badges. Throughout my visit there were regular announcements over the public address system advising customers of the need to wear masks. Is this us and them?

Not too crowded and good quality produce

The all day breakfast arrived with chlorine tasting beans, a sausage I couldn’t put a fork or knife through and uncooked eggs! Service was terrible

Tesco petroleum far too much prices every week price of petrol goes up and up £1.34 per litre absolutely outrageous drop your price to gain more business

Nice big spacious supermarket complete with cafe,optician, phone shop, and photo prints friendly staff definetly recommend using the scan as you go as this is a life saver and you never have to queue at the checkout

Bardzo duży wybór towarów, duży parking z wszelkimi udogodnieniami, toalety, pomocna obsługa

Kept very clean and tidy. Helpful staff and a good selection of products available for purchase. Not too busy either and face masks required for entry 👍

Nice and friendly staff. Got all you need in one shop.

Have the green light waiting system outside which is pointless because when you're inside it's chaos anyway. Also one member of staff who looks like a cheap Dolly Parton was so rude to one customer who was simply asking if she could help him with self serve. Instead of being polite she replied errrrr I'm with another customer asif he was being rude. Train your staff better please.

Great shop can basically buy anything when it comes to groceries

Just dropped into Tesco Extra in Bridgend to see if they could print off some Passport size photos from a photo I already on my iPhone. What a brilliant experience! The young Lass serving in the Photoshop could not have been more polite or more helpful. In five minutes I had 8 photos and was on my way. She even asked if I wanted them cut to size! Didn’t catch your name Young Lady, but you deserve to go far and I hope your Employer appreciates and values your efforts. Thank you!

Great place for shopping plenty of space staff very helpful.

Tesco extra Bridgend staff are rude. I am a carer of a young child who is staffed 2 to 1 in public and just had to witness myself and the other staff member have a full blown argument with the tesco staff member about why there were 3 of us together in the shop. We calmly explained the situation and were told we cannot do this and there must be some way we can work around this. It is such a horrible feeling to have someone yell at you in a very busy store. I think I'll use asda from now on! 0 for people skills!!!

A good shopping experience. Staff are always polite and helpful and the store is very well laid out. 😊

Never fail to get what I need, staff friendly and helpful Thank you all for your efforts during this awful pandemic and hope you and your families have a wonderful Christmas 🎄

Rather crowded and few customers or staff following social distancing. Lots of stock pickers in aisles. One way system should be reintroduced.

There's is next to no veggie and eco options and when there is they always double the price

Frequent shopper here, my favourite store. Good range of stock and mostly friendly staff

Great choice of products and fresh food lasts, staff are very helpful.

Big tesco got everything you need. Helpful staff, kind and friendly. Very clean here but can get very busy. Covid social distancing is not maintained very well. A one way system would be more effective.

Popped in for a full English this morning, and to be honest even though it's currently 50% off, so only paid £2.85, it was shocking, toast cold, sausage cold, a very sorry looking pc of bacon cold, bake beans....you got it cold, paid extra for cold black pudding and a very very miserable solitary cold mushroom. Took it back to counter and requested they put it in microwave, came back a bit warmer but really wished I hadn't bothered.

its a tesco store what else can i say