Costa Coffee - Bridgend Town Centre in Bridgend

Absolutely filthy. Tables so dirty and not been properly cleaned for ages with thick film of grease/dirt. Please instruct staff on how to clean

Drink was all tipped over in the bag and toastie was soakin and soggy from it

Nice spot in town to enjoy sunlight on a bright day. Good pastries and coffee

**DO NOT ORDER FROM THIS STORE** Our order never turned up. I finally found a number for the store, rang over 40 times with no answer. Will never order from this store again

Barrister was confused about how to use the £5 e-gift card on my phone when I tried to use it today. I had to explain 3 times how it was supposed to work. Finally, he typed in the e-gift card number showing on my phone screen and it took the payment.

My food arrived either cold or incorrect. I couldn't eat or drink anything. It all went in the bin. Waste of £15.

Toasties and hot drinks were cold. waited just shy of 2 hours.

Nice and cool, a relief on a hot day. Service was quick, and staff polite. Unfortunately, the hand dryer in one of the toilets was not working, tried drying my hands with toilet paper but it disintegrated.

This Costa in Caroline street is in need of a lot of TLC. Very rundown, Chairs ripped and dirty and not many chairs at all tbh. Arrived at 2.30pm ordered food and coffees only to be told that where we were sitting in top part was closing for cleaning at 3pm!!! Not enough seats in bottom part! So sat outside to be only told that was closing too at 3.30pm as the staff need this time to clean down! 2.5hrs before store advertised as closing. The Staff are not very friendly and made us feel unwanted and awkward when asking why they closing so early half of the shop. So left and went to corvo longe around the corner where the coffee tbh was much nicer and served by staff who seemed to enjoy their job.

I visited costa coffee at Caroline St Bridgend today, what I experienced was not good, there were tables which had not been cleared, other tables had drink tipped on them and the whole shop was dirty and uncared for. I quickly decided to turn around and leave the shop which in my opinion was a Health & Safety problem. Needless to say I will not be returning to this shop again unless they up their game 100 percent. Costa get you act together.

Orde4ed 2 sausage rolls got 2 sausage baps

My food was *not* delivered. After 2 hours of the 'courier being at the restaurant ready to pick up my order' I had to get hold of Just Eat myself as there was no option to ring the restaurant or cancel the order. This order was a complete cluster on the restaurant's side. Props to JustEat for quickly sorting my refund, though.

complete wrong order delivered. different order number on receipt and the driver had a bad attitude about it

The staff here are very welcoming, and knew my order, when I arrived, as I was a regular.

Order missing items. Bubble frappes both full of huge ice chunks and no boba. No straws supplied either. Not the first time I have had a similar experience and will not bother wasting my money in this particular Costa again.

I don't have my breakfast wrap only my drink

I ordered 3 items; a frappe, a sandwich and a lemon tart - Frappe arrived with no straw, lemon tart arrived covered in the frappe and the sandwich not provided with my order.

Little expensive for me but very nice otherwise

i came in to Costa with my husband before getting the train home. we ordered two coffee's and they were not what we ordered. they tasted like old coffee and mine was cold.

Gone down hill, not very friendly as it once was, only mo is friendly, which isn't guaranteed he's there every visit, staff need to learn to be polite as they rude and arrogant. The previous staff were much nicer and friendly!! Whole shop needs updating

I have never had a bad experience in any Costa that I've visited until I went in to this one. I visited a month or so ago and it was quite busy. I had vouchers to use but the server got my order wrong, I asked again for the correct order and she blanked me and continued to serve the person next to me. I waited and asked again for the cake I originally asked for, she got it, put it in a bag and slammed it down on the counter; didn't say sorry or make eye contact. So, today I thought I'd give them the benefit of the doubt - it definitely wasn't as busy but again, no smile, acknowledgement or 'thank you' from the one taking my order; she appeared more interested in another customer (male) that she went over to immediately after. The person making my coffee didn't even turn around and when she did, in order to put my drink on the tray, it was like I wasn't even there. I have never had treatment like this anywhere, let alone a Costa. Some serious customer service training is needed with the staff in here or if they're that unhappy then maybe they should look for a different job. I'm very disappointed and disgusted by they're lack of the basics (smiling, acknowledgement etc) and won't return as I've given them two chances and both times have been just as bad - the two stars are generous in my opinion!

Went today, shocking service both the server and the guy making the coffee ☕ were completely disinterested in their job. I can honestly say it was the worst cappacino I have ever had. I certainly won't be revisiting.

Where is my order? The guy rang me from about ten minutes away but couldn't be bothered to walk for ten minutes. I want him fired cause he does this all the time.

Kenzie and Sarah were amazing they made the perfect team behind the counter. My drinks and food were perfect and delivered with a smile and excellent conversation. Very professional and polite. Thankyou both!!

The toastie is stone cold and I won’t be eating it, it’s rock hard and the drink is also cold. Very unhappy

Coffee order got wrong, not hot. Decaf blend very strong

The two toasties were hard / burnt. The coffee and hot chocolate were cold. And I ordered well over an hour ago.

coffee was perfect as always, toast was great, staff very pleasant and friendly 😊 Will return again and again

My name is bobby I come in with my friend the staff are really kind and the respectful I recommend anyone to go there the service is brilliant I feel welcome it's makes me really happy

Lovely staff and nice atmosphere. I normally don’t drink from chains but this branch has lovely baristas and atmosphere.

Normally very busy, but visited today and it was nice and quiet. Staff friendly and helpful as always.

The staff in this Costa are excellent. They're so friendly and polite. This cafe is regarded as a daily 'local gathering place' by many residents of our town.

Visited coffee shop today what a difference in the place , different staff lovey was Georgina the new manager was lovely really good with customers good food ,drinks and service well done to all at Casta Bridgend

Worst costa I have ever got coffee from! Walked in a two staff members sat down in the corner saw us come and their faces turned to be like uh why have you come in i gotta do some work now! No welcome, no hello, no what can I get for you, No rush, no get up and go, no real customer service! They didn't have a certain syrup so told us to go sit down and when our drinks were ready they shouted across the shop floor DRINKS! with real attitude! The feeling was that they both didn't want to be in work and no real customer! Very rude and very disappointed as never had service like this before on any costa!!

Erin was just the best . She was welcoming and engaged with us while she carried on with her work. Fabulous server, thanks for making our coffee break that little bit better 🙏

Lovely place to go to, well managed and you will see repeat 🔁 faces in customers if you go there around 9am

As always, the staff are very helpful

Toasties where rock solid and not in a good way felt like we were eating 2 slabs of concrete they were that overdone. Not convinced marshmallows were added to either or the topping for the after eight, but this could be a case of order was made up and left lying about long enough for these to dissolve completely without a trace.

Wonderful Jack such a polight friendly young man

Cream tasted out of date and the toastie was stone cold

You’ve put coffee in my frappe I want a different one sent out

My toastie is cold my frappe has blocks of ice in refund please

it’s nice but is it worth it when they can’t even put the lid on hot drinks properly, if it was a 1 time thing I wouldn’t comment but it’s every single time

Something's gone wrong at the ownership level as they've turned over their entire staff roster, and the team they've lost were fantastic. The new staff are getting up to speed, some of them seem pretty good. Refurbishment is sorely needed but in meantime, they need to occasionally wash the fabric upholstery on the chairs, get rid of the table stickers and clean thoroughly underneath the tables (stands) and chairs. Toilet maintenance is erratic at best. It would help if Brits didn't create messes or have disgusting habits like putting their shoes on the chairs... and generally just behaved more like the Japanese do.

The chocolate fudge brownie frappe is good .

Amazing Costa, staff are so polite professional and friendly. Angharad always goes above and beyond

Always great service and friendly satff

The drinks were all tipped in the bag and one of them was the wrong drink

Driver was fantastic- drink wasn't wet and spilled as it usually comes 7/10 times. Delivered straight away without stopping for an additional 15 mins for a mystery reason, making my order cold. Coffee arrived hot! Very happy.

The place was closing but the staff allowed us to sit and drink our drinks while they cleaned around us. This was so much appreciated Thank you

Some of the staff could be a bit friendlier and not sound annoyed when you ask them to clear dirty tables. Others were so friendly and polite ! Food is decent. Drinks are good. Atmosphere is a typical coffee shop.

The store need a complete make over. The staff are very good. And helpful.

Expensive and not very hot. I try to avoid Costa and the other big brands and use a local cafe instead much better value, but this visit was with a friend and he insisted we go to Costa. Never again.

Pop in most Sundays. Staff are brilliant, helpful and welcoming.

standard coffee place but really good staff at this one.

Nice sized Costa, friendly staff, could have been a bit cleaner.

So I ordered 3 drinks from Costa on Just Eat. 2 arrive. Just eat has been a nightmare in Bridgend lately so I just figured yet another driver screw up, I put in for the refund and headed to the store. Get in and order the drink that was missing and when asked if there was anything else I just said "no thanks the rest of my order is at home, just grabbing the one that was missed off our just eat order so I can chill". I assume the other lady next to the server was a manager as she clarified what I meant and what happened, was super apologetic and refused to let me pay for the drink?! I said repeatedly I was getting a refund from just eat and needed to pay for it and I figured they were the ones that screwed up so it's fine but she really insisted and couldn't do enough. I was really taken aback but I can't fault them at all, good as gold and fast as well. Absolutely amazing service. Staff are always lovely here which is why its the only Costa I still use but really above and beyond expectations today.

Quick service, clean tidy place, gets busy at times so be prepared not to have a seat easy to find

Fantastic driver. Really lovely and polite. ☺️

Stopped for a coffee in there town centre coffee shop! Staff friendly and polite, coffee was good. Only one thing letting coffee shop down, is it's looking tired and needs a makeover!!

They didn’t have one of the bottled drinks we ordered but still made effort to make one for us!!! Really kind of them and appreciate it so much

Lovley decorated store, staff are extremely polite and helpful, and great value, all round great experience

Lovely coffee Plus Helpful Staff Great Experience Many 😊 Thanks

Love ordering from this store! Always the correct order, hot food was hot on arrival and hot drinks were hot also! Lovely customer service 👌🏻 perfect guys!

Nice coffee shop. Clean and comfortable, but somewhat cold in temperature.

Great staff and nice atmosphere 💕

It was busy, they are flat out , but Will and Lewis had such a great positive attitude to everything they where doing, they are a credit to Costa specially at the end if the day . The two person team have performed better than 3-4 people in other costas we've visited. And they did it with a smile . Well done you two

Tables are quite sticky or still have other peoples plates & cups still on them

My usual medium cappuccino with extra shot. I know prices have gone up. This was a treat while Xmas shopping.

There was no flavour in the berry coolers

Wrong order delivered and driver took off before I could tell him

The staff are so enthusiastic about helping, and happy to see you. They checked the suitability of the new Christmas syrups and made my day when they said they were all suitable for dairy free so the excitement to be able to ordered the chocolate orange made me super happy

Great coffee and customer service

I only received half a drink, it was supposed to be an ice drink and it was warm and I had a hot chocolate but it was cold

Driver was 6 minutes away then changed to 19 minutes and my food was stone cold

Nice and hot and on time, brill

Amazing customer service from amazing people..

Not received my order and can't get hold of anyone

Took nearly an hour. Bacon rolls and sausage baps were cold

Excellent coffee with my cake. Delivery man was polite couldn't fault him.

1 drink came fine no problem the other one looked as though it had been sat in the heat for a while melted and been drank from as already had the straw in the drink cream already disappeared and as if it wasn't blended with ice at all and seemed to be an old drink that may have been made wrong but sent anyway! How can you get 1 right and 1 so wrong!

Beautiful note and a free pacj of sweets from the restraunt for the children

Perfect! Arrived quickly and food was hot 😊

Super quick delivery! Coffee’s well packaged.

Fantastic speedy service from the store as always. Drinks were perfect on arrival with fresh cakes also

Nearly always order a coffee and cake on a Sunday as a treat, never disappointed, always delicious.

My toastie and coffee were both freezing cold, my toastie was dry and uncut. Very dissatisfied and disappointed. I couldn’t eat it!

I order or by in store every morning and always get good service. Staff in store are always so polite and friendly

Amazing service and staff that went the extra mile huge massive thank you to our driver and the staff at costa thank you thank you

Fabulous service as always. Delicious coffee and fresh cake. Had an extra sweet treat from Costas from Chloe, made our day so a big Thank You 😊

Received the wrong order by the delivery driver, rang Costa and the woman was so lovely, told us to request a refund and we will also receive our order. Great customer service thank you

Perfect for a hangover.... boiling hot coffee. Freezing frosstino... one very happy customer xx

To be honest I love Costa's but I don't know what happened today, I was going to phone the Coffee house directly but then the delivery time changed so I was happy, But the roll were cold and looked like they'd been reheated and the Coffee is lukewarm might be the cup, but I live less than 2 minutes from Costas?? and every time I've ordered before I had to leave the Coffee to cool down and the rolls didn't look like they'd been reheated in a sandwich press! The only thing that was right was the delivery time which is why would they sell these items cold? and how does the late portion work ?? When it's due? Changed once, or the total delivery time?

Costa goes up and above for there customers would definitely recommend

lovely service with chloe. She always makes the effort to chat when we buy instore

Umm I cut my finger on a staple 😭, when separating the bags! Besides that brilliant as usual 👍

Always on time, hot coffee and fresh muffins.

Super fast order and delivery service. Superb

Always have a great service, great coffee and fresh muffins

Ordered 2 lattes, they arrived.....they were cold. Also I ordered one with whole milk, one with skinned milk. Couldn't tell which one was which as no labels.