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3.9

Based on 1.514 opinions finded in 2 websites

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Nº 2090 in 3448 in Manchester

Nº 173 of 248 British in Manchester

CUSTOMERS TALK ABOUT DISHES WITH..oldmusteggspizzacoolcoffeelady

comment_iconOpinions

A classic Northern Quarter bar with atmosphere. Excellent craft ales, lunchtime newspapers and an "order in" pizza menu, all served in a bare brick heritage setting. Roof garden is first class ... in the right weather.

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Alistair Stevenson . 2025-01-08

MORE AT Google

Great two bar layout and environment

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Sam Smith . 2024-12-20

MORE AT Google

Tonight I was on a works do with my colleagues. It was an amazing night, lots of dancing. We went from Romona (incredible vibes and the friendliest staff) We then went to The Terrance afterwards. Little tipsy and in good spirit. Straight away, the energy from the people behind the bar was really off. There was two ladies in particular who was in what seemed to be a very bad head space. Working in retail around this time of year, I completely understood and didn’t take it personally. However I was then up on a pair of steps dancing. A lady (the manager?) called Lisa, very nastily asked me to get down. To which I stepped down. I did express that she’d asked me in a nasty way and there wasn’t any need for it (especially when you just spend £10 on a glass of wine to the business. Hospitality is everything) My friend then proceeded to say she didn’t understand why this lady was being so nasty to me. Nor did I. Lisa, the manager, proceeded to speak to me like I was something she had stood on. Truthfully, I still just felt sorry for her because clearly she was projecting deep sadness. I expressed to her im just a human being. To which she did, credit where it’s due, say “I don’t mean to be weird, it’s just that you was close to the signs” I said “it’s absolutely no problem, I work in retail. Completely understand. Don’t worry about it.” It was left at that. 10 minutes later, after more fun dancing with my colleagues, the bouncer came to collect me to take me over to the 3 bar tenders, including Lisa. To which they all claimed I had called her a name which I hadn’t. I had a conversation with my friend about why this lady was treating me so poorly for no reason. Lisa then told the bouncer to get me out. As a young lady coming from another young lady, it was very sad to see the lack of humanity she had. To kick a young lady out of a large group, on her own late at night in the streets of Manchester, for no justifiable reason has really striked me. Especially after this lady had border line apologised for the way she was speaking to me and I had said it was absolutely no problem. I haven’t experienced anything like it from a bar in Manchester. My home town is usually top vibes and top people. Lisa, I hope you heal man. Merry Christmas.

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Jamey Gray . 2024-12-16

MORE AT Google

Staff are absolutely disgusting. If you value your adult child’s safety advise them not to go in here. My 23 year daughter was victimised by a bar girl with red hair and separated from her group. Even though the bouncer had the measure of the situation my daughter was escorted out of the building on her own. Avoid the toxicity of this place like the plague, unless of course you want your night ruined, for no other reason than the staff are toxic. No option to give no stars, so one star was given, begrudgingly.

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Beck Newland . 2024-12-16

MORE AT Google

Service is fine, polite and helpful. Nice variety of beers, but too expensive. But... I don't advise going there if you want to talk with someone... The music was too loud (at 6 pm already!) and it was a real disaster. My friend asked to lower it down, but was ignored. It ruined the gathering we had, cause nobody heard anything. I had to raise my voice so people would hear me, and the day after I had a sore throat.

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Olesia Ignateva . 2024-12-14

MORE AT Google

Avoid! Not safe at all and multiple phones get stolen on Saturday nights. No actual proper CCTV to avoid any crime even when it has been reported to the police.

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A S . 2024-12-10

MORE AT Google

This bar has good music, hence its popularity but it gets so ridiculously full it’s horrible after 12/1. Quite a few times, sometimes multiple occasions on one night, I’ve been grabbed by guys trying to hit on me.. Not sure if it’s due to the busyness or the crowd it attracts but the guys are a bit loose in there.

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GT . 2024-10-23

MORE AT Google

- Rude Supervisors - Piss Everywhere - Bogs Rammed - Corridor thinner than back sack

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Luke Smalley . 2024-10-14

MORE AT Google

Had a really fun night here. Good atmosphere with a nice crowd and good music. Cocktails were nice and a cool range of beers too. I liked the shindigger session! We were next door and really didn’t rate it, glad we came here. The staff were amazing. Toilets also very cool with all the tags.

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Cee Ry . 2024-10-08

MORE AT Google

I came here last night with my cousin and my cousin’s girlfriend/fiancé. A man hit on my cousin and kept repeatedly asking for her name when she politely said she wasn’t interested and that she has a girlfriend. He wouldn’t take no for an answer in front of my cousin’s girlfriend and the bouncers. My cousin’s girlfriend told him leave her alone and he wouldn’t so she tapped his hat slightly and straight away proceeded to slap her bad very very hard to the point it left a big red hand print mark on her back . The bouncers saw the WHOLE THING !!! And still kick us out because my friend tapped his hat and reacted to being in pain after being slapped SO HARD ! They let him stay in the club AFTER HITTING A WOMAN while we got kicked out and barred . The bouncers here clearly have NO respect for women at all !! And quite frankly don’t care if a woman would get SLAPPED in their own club .

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Cherrylee Clark . 2024-09-29

MORE AT Google

My girlfriend got slapped by a man in here and we were the ones that got kicked out. As we was walking up to the smoking area, someone tried to hit on me and I politely declined but he wouldn’t take no for an answer. As any partner would, my girlfriend told him to leave me alone as we were together. He still wouldn’t take no for an answer and was harassing me so my girlfriend tapped the underneath of his hat, did not even touch him AT ALL, and as she turned around to walk off he slapped her SO hard across the back. The bouncer was stood right there the whole time. Instead of kicking this man out that he just saw slap my girlfriend, she was told she was in the wrong for not walking away and that it “was the consequences of her own actions”. I showed him the red marks but still no action was taken. I find it absolutely disgusting that assault from a man to a woman that a bouncer witnessed can take place in here and nothing happens to him, instead because we got angry, we got kicked out. Stay away from here if you’re gay, a woman, don’t want to be assaulted by a man, and don’t want to be harrassed. Vile vile place

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Olivia Kebbell . 2024-09-29

MORE AT Google

*LONG WINDED BUT IMPORTANT PLEASE READ* I don’t even know where to begin. Last night, my partner who I’m engaged to (a woman), her cousin (a female) and myself (also a female) went to terrace. We have been a few times before and always enjoyed the night, last night was completely different. A very large man was stood speaking with the bouncers and as we walked past he was trying to flirt with my partner who felt very uncomfortable by it, I asked him politely if he could stop as it’s my partner and he didn’t listen. I asked him 3 more times nicely and he looked at me and told me “he doesn’t care he’ll do what he wants”, to which (after a couple of vodka lemonades) I responded my TAPPING the underneath of his baseball cap and began walking away (as I wanted the conversation to be done). As I was walking up the stairs away from this man who was being rude, aggressive and not taking no for an answer he smacks me on the back so hard you could hear it echo up the stairs. I was in bits and the bouncer told me it was my own fault, I should have just allowed him to flirt with my very uncomfortable partner. Next thing you know we’re all kicked out for saying we wanted something done about it. Being told “it’s the consequence of your own actions” when I didn’t lay a finger on this man - next thing you know the bouncers screaming that I hit him (going to ask for cctv of this), that I don’t know who I’m messing with, and that it’s my own fault I got hit by a man. It was dreadful, the bouncer told me to “stop my crying” because of how hard I was hit. We’ve all never experienced anything quite so awful. If it were a man in my position - he wouldn’t have had to ask 3 times, he’d have asked once and he would have likely backed off, and if he didn’t, then it would have been fair for him to hit him, let alone tap the underneath of his baseball cap. Please, girls, for your own safety, do not go to terrace.

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Connie Vickers . 2024-09-29

MORE AT Google

Came for a few cocktails with my partner and family, it was lovely sitting on the seating in Thomas Street having some well crafted cocktails. Definitely want to come for the resident kitchens food next time.

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Rob Duffy . 2024-09-24

MORE AT Google

manger dont let you in if your brown skin automatically Ban if you are they only let chosen ethinc backgrounds in will be makeing a documentary on this racist abuse

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Izzac Tits . 2024-09-14

MORE AT Google

Great spot for some beers with a roof top and also a small back garden tucked away in the corner. Reasonable prices considering the beers on tap as well

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Ethan Phillips . 2024-09-09

MORE AT Google

Cada vez que hace un día soleado en Manchester nos dirigimos a este excelente bar y siempre pasamos un buen rato allí. No es el más fácil de encontrar, ya que la señalización no es demasiado clara, pero definitivamente vale la pena buscar. En realidad, es muy céntrico en Thomas Street y está ocupado por una buena razón. En primer lugar, tienen una fabulosa gama de cervezas y los precios son bastante razonables. Vale la pena señalar que no aceptan efectivo. Donde este lugar realmente gana es como su nombre indica sus terrazas. Hay varias plantas bajas y niveles superiores que son trampas de sol y tienen un ambiente muy agradable. También hay un bar en la terraza de la azotea que es útil y el servicio siempre es rápido y amable.

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Off their P . 2024-09-01

MORE AT TripAdvisor

Las bebidas son geniales. La pizza se entrega de catering externo, no me esperaba eso! Sabia bastante bien pero no estaba claro; solo que estabas ordenando usando un código QR.

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Liz McFizz . 2024-08-29

MORE AT TripAdvisor

Really diverse club so was nice ‼️ could’ve been better with the DJing tbh and drinks were a bit pricey but other than that it was cool just very crowded

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Taneesha . 2024-08-21

MORE AT Google

My favorite place to have a beer in town 💯

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That Googler . 2024-08-09

MORE AT Google

This place is a must visit .from outside it looks small ,but looks are decieving the interior is incedible especially the roof terrace vibe is amazing ,with a great choice of drinks and friendly staff it makes it a great venue for either a late nightout in the evening or a quick drink .ive been coming here for years and love the place. Thoroughly recommend this place 👍

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URBAN MTBER . 2024-08-03

MORE AT Google

Nice place and great staff. Prices are very reasonable for town. The terrace is nice and spacey even though a little hard to find (walk all the way to the back of the bar, 2nd staircase on the left) 😬 there is also a bar on the terrace so you don't need to come down to order your drinks, big plus I think. We didn't order food, but it did look good. 😃 Defiantly visit again and recommend place.

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Paul . 2024-08-02

MORE AT Google

Fuimos aquí después de la final de la Eurocopa de Inglaterra un domingo y el portero nos dijo a mí y a mi hermano que no podíamos entrar. Tenga en cuenta que no había nadie después de mí y mi hermano por lo que nos pareció extraño que se detuvo justo antes que nosotros. Él tampoco nos dio una razón, por lo que pedí una y aún no la recibí. Nuestros amigos ya estaban en el bar y solo querían unirse a ellos, no estábamos borrachos o desordenados, solo éramos dos personas negras al final de una cola relativamente corta. De todos modos este portero negro en particular con rastas cortas no nos quiso dejar entrar ni darnos una razón. Así que salí de la cola, pero estaba visiblemente molesto con él! Luego procedió a llamarme FEO y a “dejar de actuar como un hombre”. Después de este altercado él y los otros porteros dejaron entrar a otras 5 personas blancas. El portero que no nos dejó entrar era negro, así que no podía ser racial, pero me pregunto por qué nos impidió a mí y a mi hermano entrar y luego dejó que la gente entrara tras nosotros. Luego se volvió abusivo al venir después de mi aparición. De todos modos evita este lugar, ya que los porteros necesitan un impulso del ego y así discriminarán al azar.

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Zoy N . 2024-07-20

MORE AT TripAdvisor

Not letting anyone in with an England top on... Oh a euros England match day. Grow up.

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Will Davies . 2024-07-07

MORE AT Google

¿Qué quieres decir con que no haces un vino de 175 ml? Sólo compra una nueva medida. El lugar está bien, pero los precios son extorsivos. Cóctel encantador ocasional aquí, pero el entrenamiento entre los miembros del personal es inconsistente.

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tipyourbartender . 2024-06-20

MORE AT TripAdvisor

Don’t go here!!! Bouncers are incredibly rude!!! You will always have to queue for ages. We queued for at least 30 minutes to then be told we pushed in and denied entry when it was actually people near us. The staff were very patronising and wouldn’t listen!

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Y D . 2024-06-08

MORE AT Google

On Saturday night there was an incident with a man in there. I told one of the bouncers and he took it very seriously, he alerted all the staff, found the man and made all my friends feel safe and comfortable. All the staff were brilliant and I really appreciate the bouncers that helped, will definitely be returning soon!

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Georgie leicester . 2024-05-24

MORE AT Google

Oh boy, where do I even begin with The Terrace? If you've ever wondered what it feels like to be transported back to a time when ignorance was considered a virtue, look no further. This place is like stepping into a bad history lesson mixed with a terrible nightclub experience. First off, the bouncers at the door must have degrees in micro-aggressions. It was like they were auditioning for the role of "villain in a civil rights documentary." The only thing they bounced was my faith in humanity. The only "terrace" they should be named after is the one they need to throw their entire operation off of. Inside, it got worse. Imagine a dance floor where the only thing colder than the stares is the DJ’s playlist. Honestly, I think they had a policy where the DJ stops the music every time someone of a different ethnicity tries to dance. At one point, I think I heard someone request a song and the DJ responded with, "Sorry, we don't take requests from your kind." The drinks? Oh, let's talk about those. I ordered a cocktail and I'm pretty sure it was just recycled sweat from their racist clientele. The bartender served it with a smirk that said, "I spit in this, and you probably deserved it." And don't even get me started on the decor. Who knew that confederate flags and tiki torches were making a comeback in the interior design world? It's like Joanna Gaines met with a history denier and decided to go wild. In short, The Terrace is the perfect place if you're looking to experience the charm of an old-timey racist rally, but with worse music and overpriced drinks. If you're someone who enjoys being disgusted by humanity's worst, then by all means, give it a visit. As for me, I'll be busy washing the stench of bigotry out of my clothes and soul for the next week.

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Sandra Smith . 2024-05-20

MORE AT Google

I am a 5 foot tall small girl, I got shoved and quite frankly treated horribly, I asked the bouncer to help me, instead he kicks me out! stay away from this place if you want a pleasant night out where you feel safe. Over priced drinks, over stuffed atmosphere and horrendous staff! For girls if you don’t have your boyfriend there, and aren’t going to flirt with the bouncers for their help- as a human being should, STAY THE HELL AWAY.

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Ananta Mangat . 2024-05-19

MORE AT Google

If you want somewhere to enjoy the Sun while relaxing and happy having a couple of beers this could be a good option. It sits unobtrusively in the northern quarter but is definitely worth finding as it has a lot to offer. As name suggests it has a couple of really nice terraces that catch the afternoon son And create a terrific atmosphere. You can sit out at the back on the street but we prefer the roof terrace which is full of nooks and crannies and the gentle hum of of conversation. The top tip is that there is a bar up here as well so don't worry if it is busy downstairs so you can get served quickly on the terrace itself. They do a great range of drinks at city centre prices and the service is fast and friendly. They even let you try the beer first which is a big.

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Off their P . 2024-05-13

MORE AT TripAdvisor

Great decor & ambience, good choice of beers and quite popular so expect to queue at the bar. One of the more stylish establishments of Manchesters Northen Quarter.

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Andy Manns . 2024-05-12

MORE AT Google

Favourite pub in the NQ… drinks, music, dance, fresh air and pizza, what more could you want?❤️❤️

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Franceco Porcheddu . 2024-05-06

MORE AT Google

Came in for a cocktail, bartender only did a quick wet shake of a pisco sour. It was disappointingly textured. As he was doing so another girl asked what he was making then rolled her eyes at me and scoffed. I get it. I’ve worked in a craft cocktail bar for four years, you have your own opinions about what people are ordering, but at least turn your back to the customer if you want to make a face. Paid and then went to sit outside and was stopped as they don’t have a license for glassware outside but nobody asked me on the bar so had to come back in to dump the drinks into plastic. It’s completely fine that it’s plastic outside but I would have liked to have known. :)

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Ruby Bryant . 2024-04-20

MORE AT Google

I'd never been in the evening but it was a great vibe. Friendly people and staff. Surprisingly great beer selection too!

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Mike P . 2024-04-08

MORE AT Google

This place is supposed to have a 5 star rating because their service was good and the DJ is awesome. A good mix of music encompassing afrobeats, R and B, techno, dance hall, even Spanish music. Everyone here is in high spirits and has good vibes. The cocktail mix was splendid, had several glasses of espresso martini because of how good they mix it. Nevertheless, they got a 3 star because one of the bar staff working on the 5th of April 2024 made me feel so unsafe and threatened me. It was my first time at this place, and it was so big with lots of compartmentalized spaces both upstairs and downstairs. I mistakenly went to the side door of the bar trying to find my way before I looked up and saw staff only . Before I could do a turn, he came behind me screaming that I should get out , he didn't even wait for me to explain that I was lost and point me to where I could get a drink. People around noticed and helped out. He still came to the bar, staring sternly at me using harsh words. When I was done at the club, I saw him walking out with me and following me. At that point I was so worried and had to stop to let him walk past me the crossing to the other side of the road. If this place has a CCTV inside and mostly outside, they can go back to this date and that staff would be seen following me out .

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Odudu Udeme . 2024-04-06

MORE AT Google

olivia was a great barmaid and made us feel so welcome

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Olivia ashton . 2024-04-03

MORE AT Google

Night out ‘for a few drinks’ turned out to be a great night out. They had an amazing Dj Ronin that gave back to back, diverse hits for most music tastes. Cocktails were blehhh (tried 3 different ones) - hence 3 stars for food But staff were quite sharp and good. Would def be back

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Oreoluwa Oduko . 2024-03-01

MORE AT Google

My friend who is allergic to milk almost got poisoned. I asked for a melonball shot and she said yes. Then proceeded to pour an after eight, unbeknownst to me we shotted it to find out it was in fact am after 8! When I tried to confirm if it was a melonball she said yes and we said it was an after eight due to the mint taste. She gave my friend the dirtiest look when she said she was allergic to dairy and was worried it had milk in it. The bartender lied and only alfie told us the correct shot that we actually had. He confirmed it had no milk and apologised.

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Eleanor Cooper . 2024-02-24

MORE AT Google

Nice place, good prices, enough seats and good vibes

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Bram Weston . 2024-02-19

MORE AT Google

When the weather is good then roof top terrace is a great spot to spend a few hours. Beer selection is good.

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Mike Long . 2024-02-04

MORE AT Google

Last visted January 2024. Nice modern looking bar. Large selection of beers.

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JGM . 2024-01-17

MORE AT Google

Banging Tunes , old school R&B. Drink prices competitive and good dance floor. Toilets are a bit of a let down though, definitely need checking throughout the night.

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Laura Smith . 2023-12-14

MORE AT Google

Had a great time here on a Saturday afternoon. Good drinks and amazing music. Busy place but loads of staff, would recommend.

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Bob H . 2023-12-10

MORE AT Google

I was disappointed by the strict door policy. I am 31 and don’t tend to carry ID because it is not generally a requirement for entry across the city of Manchester. But this place is different. I had to cut my night out short because although I showed a scan of my passport I was still refused. I think this goes too far and that the door policy could think of more creative ways of profiling people where necessary.

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calum murdoch . 2023-12-03

MORE AT Google

proper sick bloody lovely customer service (sophie made me a sick cocktail) <33333

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Taylor Binkley . 2023-11-28

MORE AT Google

27/11/23: still one of my favplaces in Northern Quarter. Always a great selection of craft ale, craft beer and cider! 21/08/23: Vault City: Blueberry & Limoncello sour and Track Brewery: Sonoma November 2022: photo update. September 2022: another day, another visit. This time with Archibald! Noticed the inside outside area, which we must have missed this Summer. Looks fantastic. Terrace NQ as usual has a great beer and craft ale selection. We went for Vocation; Sunset Overdrive Piña Colada sour, 5.5% and Vocation; Bread & Butter dry hopped ale, 3.9%

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Mike773 U . 2023-11-28

MORE AT Google

I love this place! Compared to the other gentrified overpriced hipster bars and pubs that line the streets of the Northern Quarter, this one really stands out. Staff are always friendly and laid back, great people. The rooftop is gorgeous and has amazing atmosphere. The drinks are gorgeous especially the cocktails and above all else are super reasonably priced, especially compared to nearby venues. Relaxed, scenic and a good time. Can’t recommend it enough if you’re in the area.

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Elise . 2023-11-16

MORE AT Google

AVOID AT ALL COSTS. Extremely violent place. Fights erupt everywhere. Extremely overcrowded. Mainly chàv and 3rd world clientelle. Go at your own peril.

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James . 2023-10-23

MORE AT Google

Pricey, but still comfortable place to chill

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Si Genner . 2023-10-22

MORE AT Google

Really strange — you have to make an account and pay online to get a simple pizza. This is just not okay imo and deserves 1 star. Restaurants are about the experience not just food

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Eduard Saakashvili . 2023-10-14

MORE AT Google

Terrace N Q rooftop bar Manchester deliberately and repeatedly intimidate, harass, discriminate against and are constantly abusive, aggressive and patronising to a blind customer on the grounds of her simply being blind: absolutely shocking and disgraceful repeated discrimination and disability hate crime from five members of staff including Charlie the manager and Andy the owner at Terrace N Q nightclub and restaurant in Manchester city centre Hi everyone, 🙂 I'm Elina, and I am a disability rights advocate and campaigner. Recently, I was shocked and appalled when Laura, a completely blind friend of mine told me how she had gone to Terrace N Q restaurant and nightclub, and as soon as she arrived at the entrance, initially three members of staff repeatedly, intimidatingly, aggressively and in a very hostile, patronising degrading and belittling manor began harassing her and discriminating against her at the door and refusing her entry on the grounds of her being blind. These members of staff didn’t bother to ascertain anything about her, they didn’t even bother to ask for ID, they wouldn’t even allow her to talk because they repeatedly interrupted her by aggressively, intimidatingly and repeatedly raising their voices over her whenever she tried to even talk, they just continually and aggressively harassed her and repeatedly refused to allow her in on the grounds of her being blind. They then started whispering about her and talking about her in a patronising, hostile, degrading, belittling, derogatory, intimidating, and unprofessional manor. Understandably, Laura was shocked, appalled and very distressed by this, so she was forced to leave. In anger and frustration, she then decided to return to Terrace N Q once again, in the hopes of actually being shown some respect and decency, and as soon as she came back, she repeatedly received exactly the same aggression, intimidation, discrimination, harassment and abuse, and she was again repeatedly and firmly refused entry on the grounds of her being blind. As if the discrimination and disability hate crime wasn't enough, both Laura and I were very shocked and appalled by the despicably unprofessional, unlawful and immoral approach of Charlie the manager and Andy the owner of Terrace N Q, because despite both Laura and I repeatedly explaining and telling them what happened very clearly, they very unprofessionally and repeatedly lied, and repeatedly dismissed and invalidated Laura by pretending that the discrimination, harassment and abuse didn’t happen; furthermore, they repeatedly tried to justify the abuse and discrimination to Laura. Naturally, Laura felt very dismissed, unheard and invalidated by this further illegal and immoral deliberate and repeated discrimination and abuse from the manager Charlie and the owner Andy.

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Elina Pridepower . 2023-10-08

MORE AT Google

COLD AND SENSELESS DISABILITY DISCRIMINATION AND HATE CRIME COMMITTED BY TERRACE NQ: I WAS REFUSED ENTRY SIMPLY DUE TO BEING BLIND AND HAVING A WHITE CANE, A SYMBOL OF MY VISUAL IMPAIRMENT. EVEN WHEN I TRIED REASONING WITH SECURITY, THEY COMPLETELY DISMISSED ME, WHISPERED ABOUT ME TO MY FRIEND AND DENIED ME ACCESS. THEY DIDN’T EVEN BOTHER ASKING ME FOR ID. I THEN LEFT, AND LATER RETURNED IN FRUSTRATION, ONLY TO BE MET WITH THE SAME AGGRESSSIVE, RUDE AND DISCRIMINATORY BEHAVIOUR. THE ESTABLISHMENT LATER DENIED THAT ANY OF THIS HAD OCCURRED, DESPITE THERE BEING CCTV EVIDENCE. THIS PLACE NEEDS TO BE THOROUGHLY INVESTIGATED. THEY DO NOT TREAT ALL CUSTOMERS LIKE HUMAN BEINGS.

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Laura Siekapen . 2023-10-07

MORE AT Google

Terrace N Q rooftop bar Manchester deliberately and repeatedly intimidate, harass, discriminate against and are constantly abusive, aggressive and patronising to a blind customer on the grounds of her simply being blind: absolutely shocking and disgraceful repeated discrimination and disability hate crime from five members of staff including Charlie the manager and Andy the owner at Terrace N Q nightclub and restaurant in Manchester city centre Hi everyone, 🙂 I'm Elina, and I am a disability rights advocate and campaigner. Recently, I was shocked and appalled when Laura, a completely blind friend of mine told me how she had gone to Terrace N Q restaurant and nightclub, and as soon as she arrived at the entrance, initially three members of staff repeatedly, intimidatingly, aggressively and in a very hostile, patronising degrading and belittling manor began harassing her and discriminating against her at the door and refusing her entry on the grounds of her being blind. These members of staff didn’t bother to ascertain anything about her, they didn’t even bother to ask for ID, they wouldn’t even allow her to talk because they repeatedly interrupted her by aggressively, intimidatingly and repeatedly raising their voices over her whenever she tried to even talk, they just continually and aggressively harassed her and repeatedly refused to allow her in on the grounds of her being blind. They then started whispering about her and talking about her in a patronising, hostile, degrading, belittling, derogatory, intimidating, and unprofessional manor. Understandably, Laura was shocked, appalled and very distressed by this, so she was forced to leave. In anger and frustration, she then decided to return to Terrace N Q once again, in the hopes of actually being shown some respect and decency, and as soon as she came back, she repeatedly received exactly the same aggression, intimidation, discrimination, harassment and abuse, and she was again repeatedly and firmly refused entry on the grounds of her being blind. As if the discrimination and disability hate crime wasn't enough, both Laura and I were very shocked and appalled by the despicably unprofessional, unlawful and immoral approach of Charlie the manager and Andy the owner of Terrace N Q, because despite both Laura and I repeatedly explaining and telling them what happened very clearly, they very unprofessionally and repeatedly lied, and repeatedly dismissed and invalidated Laura by pretending that the discrimination, harassment and abuse didn’t happen; furthermore, they repeatedly tried to justify the abuse and discrimination to Laura. Naturally, Laura felt very dismissed, unheard and invalidated by this further illegal and immoral deliberate and repeated discrimination and abuse from the manager Charlie and the owner Andy. As you probably already know, the Equality Act (2010) states that in any setting or workplace, members of staff have a legal duty to treat everyone equally, including people with protected characteristics like a disability. The Health and Safety and Work Act (1974) means that all members of staff at work have a duty to ensure their customers’ physical and emotional well-being and safety. The care act (2014) means that all members of staff have a duty of care towards the physical and emotional well-being of vulnerable people and customers. This means that the three members of staff, as well as the manager and the owner of Terrace N Q have all acted illegally and have broken three important laws by deliberately discriminating against, harassing and being abusive towards a blind customer, and by deliberately refusing to take responsibility and repeatedly justifying discrimination and abuse towards disabled customers, the owner and manager have neglected and failed in their clear duty of care towards Laura and towards disabled customers, placing their own jobs at risk. Morally, what they’ve done is disgusting, appalling and completely unacceptable, because of the level of distress and frustration it’s caused Laura. Luckily, Laura and I have both kept written evidence in the form of email communications, which clearly shows the manager’s repeated and deliberate discrimination, hostility, intimidation, dismissiveness, justification of abuse and unprofessionalism towards Laura. Terrace NQ also have CCTV footage evidencing the abuse repeated discrimination, abuse and aggression that Laura suffered from this establishment. Furthermore, the repeated instances of abuse, aggression, discrimination, and disability hate crime were witnessed by multiple customers. Laura has told me that in all other nightclubs, restaurants, and establishments she has been to, staff have treated her normally and with basic politeness. In my experience as a disability rights advocate, if other venues have been discriminatory to other individuals with disabilities, the managers and owners are very apologetic and professional, and give a written apology as well as a voucher as a small gesture of good will. That’s why I was shocked and appalled by the deliberate dismissiveness, discrimination and shockingly unprofessional attitude of the manager Charlie and owner Andy, who largely contributed towards Laura’s distress. The strangely repetitive and adamant refusal of the members of staff combined with the shockingly unprofessional attitude of the manager and owner is very odd, and does also make Laura and me wonder if Terrace N Q are trying to hide or cover up something else illegal, dangerous or going against health and safety that was happening on the premises, and it makes us seriously question whether the premises itself is even legal. Laura voiced these concerns at the time, but the abusive and discriminatory members of staff just completely ignored her. Laura and I have told a lot of people about this, and they have all been shocked and appalled and said how disgusting the disability discrimination, abuse and hate crime was, and they were even more appalled by the owner and manager’s completely unprofessional and illegal approach. I know I certainly won’t be visiting Terrace N Q, particularly as I already know that at least five members of staff have been aggressive, abusive, hostile, dismissive, discriminatory and so unprofessional. Partly I won’t be going there because I don’t want to support abuse and discrimination of disabled customers, and partly because if I’m out with friends having a good chilled time, I don’t want to be treated with intimidation, aggression, discrimination and hostility; I want to go somewhere and be treated normally, in a warm, welcoming and ordinary way, which is what every person deserves. Thanks for reading, and please share with as many people as possible so that other people don’t have to go through what Laura did.

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Elina Pridepower . 2023-10-07

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COLD AND SENSELESS DISABILITY DISCRIMINATION AND HATE CRIME COMMITTED BY TERRACE NQ: I WAS REFUSED ENTRY SIMPLY DUE TO BEING BLIND AND HAVING A WHITE CANE, A SYMBOL OF MY VISUAL IMPAIRMENT. EVEN WHEN I TRIED REASONING WITH SECURITY, THEY COMPLETELY DISMISSED ME, WHISPERED ABOUT ME TO MY FRIEND AND DENIED ME ACCESS. THEY DIDN’T EVEN BOTHER ASKING ME FOR ID. I THEN LEFT, AND LATER RETURNED IN FRUSTRATION, ONLY TO BE MET WITH THE SAME AGGRESSSIVE, RUDE AND DISCRIMINATORY BEHAVIOUR. THE ESTABLISHMENT LATER DENIED THAT ANY OF THIS HAD OCCURRED, DESPITE THERE BEING CCTV EVIDENCE. THIS PLACE NEEDS TO BE THOROUGHLY INVESTIGATED. THEY DO NOT TREAT ALL CUSTOMERS LIKE HUMAN BEINGS.

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Laura Sandé . 2023-10-07

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Very nice place to go dancing and have the last drinks of the night.

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Catarina Lopes (Cataalopes) . 2023-09-24

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Grate place to chill out and catch a vibe.

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Jay Flex . 2023-09-19

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Would like to thank the door staff for being very accommodating for my friend who has a disability. I was expecting a hard no but they were super cool about it and made arrangements to provide disabled access. Great customer service during a very busy Saturday night. Oh and always bring ID!!

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Harry Corbett . 2023-09-17

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Gluten free beer on tap and in the fridge!

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Matthew Batten . 2023-08-26

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Lovely on a sunny day! The pizza is amazing too!

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Maddy Goddard . 2023-08-19

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It's a good place for a night out. The DJ plays different types of music Afrobeats, grime, US hits, bashment. There's no gate fee to enter just show your ID. It's getting really popular, so the queue outside is longer. However, the queue moves fast

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One Source . 2023-08-06

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Just went in for a drink. Nice atmosphere, good music playing in the background and good customer service

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Philippa Storr . 2023-08-04

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(Club review) Nice vibe, good people, hip hop, afrobeats, r&b type music, large upstairs terrace eith a second bar to talk, get drinks and enjoy a chilled out vibe away from the heated dancing down stairs. Drinks a bit on the expensive side but they have a nice shot called baby guiness (if you like baileys)

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Olamide Olawuyi . 2023-07-17

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This place has a door man who thinks he's got the heys to the mansion, they insist on photo ID , that is fair enough , but when presented with a colour photo of your passport ( which is accepted by legal authorities ) they say its not enough , apparently they are more privileged than MI6 ! Bizarre, a front man with a chip on his shoulder, shame , last time i will go there . Treated disspacably.

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Charlie Shaw . 2023-07-14

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It was a sunny afternoon in the northern Quarter, so there was no doubt we were going to visit this place. We’ve been several times before and don’t be put off by the unassuming entrance. Once you go inside, you are greeted by friendly staff serving a great range of drinks at decent prices. The people I was with had never been before, and we’re amazed just how many different terraces and how big the outdoor space is from was once was presumably a terraced house. It was very comfortable with a mix of sun and shade as required and was really quite busy to say it was early in the afternoon. There is a buzzing atmosphere, but I really like this one, and I’m sure the people I went with will be going back on their own next time.

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Off their P . 2023-07-04

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Great bar in the northern Quarter very good beer selection

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Dave (Big D) . 2023-07-02

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Was ok ,sat outside,plastic pots,1st time in this part of Northern quarter.

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paul butler . 2023-06-29

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Racist establishment! Went in tonight and they only letting black people in ! They don’t care if you have ID they just care about the colour of your skin! Absolutely disgraceful. Wanted to come in but was judged based our race. As someone of colour I would expected more and some representation but the guy and girls on the door was more concerned about letting their “mates “ in!

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Queenie Ng . 2023-06-25

MORE AT Google

Decent for a quick nightout in Northern quarter

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Agaboom Victor . 2023-06-25

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Hidden gem of the Northern Quarter with a lovely rooftop bar. Has a fantastic beer selection including a good range of German and Belgians.

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Kerin McEwing . 2023-06-21

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Great Coffee and Cake and lovely roof terrace

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Chris Dobbin . 2023-06-18

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The small guy on the door was really rude. We were stood on the wrong side of the queue and moved as soon as he flicked his hand at us and said queue is that side. He then asked for ID which I provided but there are no signs says admittance only if you have ID and I've never had to provide any there before. We left and went to Cottonopolis as staff are much more professional there.

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FayeHJ79 . 2023-06-17

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Lovely bar perfect place for a summer pint out on the terrace!

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Matthew Madine . 2023-06-12

MORE AT Google

Great selection of beers and the rooftop terrace is ideal for summer in the city

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Scott Magee . 2023-06-07

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Dreadful attitude from security

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M B . 2023-06-04

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Great vibe away from and above the streets of NQ.

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owen drew . 2023-06-01

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Came in for a drink, was kicked out as I was rude to the bar staff despite not ordering a single drink in the bar since I had been in. Manager said this despite the bouncer Enderick stating I was okay and he would have allowed me to stay in . The manager said I was too drunk and was nasty to staff but wouldn’t come and speak to me about this as it obviously wasn’t true. I have been a bar manager and I know you have time to speak to people but he was “too busy” to speak to me about this as he knew he didn’t have no evidence to back it up and the bouncers were backing me. Lovely place, lovely bar staff, horrible management who won’t face up with issues that they have caused by spreading incorrect lies. I asked the manager to come forward to the front of the bar with the staff I had been rude to but obviously he was too “busy”. Joke of a place with shocking supervision

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Daniel B . 2023-05-29

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Rude and obnoxious staff Not allowed in as I was alone Had to have a partner

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Alan Meyrick . 2023-05-26

MORE AT Google

The big security man on the door on a sat night is a very moody añd añgry guyàsking me fór photo I'd ,but only passport or license .The young gírl bes atide him piped up too ,as he told her too Ño visible signs tó stipulate your nonsense requirements Making rules up about after 10 pm Didn't ask the black guy behind me for id thóugh. Probably some kinda mafia securíty yóu got góing on! Tunes are dry and stale anyway ...

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Lisa . 2023-05-07

MORE AT Google

Not enough afrobeats and amapiano.

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Giedrė Kasparaitytė . 2023-05-02

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Honestly. Best place i’ve had a night out

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Simsdemol “Silverlink” . 2023-04-29

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Lively location for a few drinks, with an open outside area.

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Roger Chappe . 2023-04-28

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Inattentive staff (very late service at empty bar/avoiding eye contact), weird lighting, and not my choice of clientele. This place doesn’t know whether it wants to be a cocktail bar or a club.

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G A . 2023-04-18

MORE AT Google

Not a favourite destination for me or Martin. Been a few times and it can get really busy. They sell real ale so Martin Meerkat had a pint of Vocation Bread and Butter. A good pint. The missus was not impressed with her pricey wine. Sadly another card only establishment so loses a* for that. Apparently there is a roof terrace but I have never been. The bar has the urban industrial bare brick look.

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MADDOGLEP . 2023-04-17

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One of my favourite bars in the Northern Quarter. Really good vibe :)

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Jason Petch . 2023-04-15

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Lovely place! Nice outside area and good value for money!

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Tatum Stander . 2023-03-25

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Been here quite regularly on nights out. It’s decent but can get way too busy at times and it’s uncomfortable, you can barely move and the queues are too long. Music seems to have gone downhill recently too, used to be a lot better. Cocktails are nice and staff are pretty friendly too, never had an issue with the bouncers here which is good for Manchester!

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lucystans . 2023-03-18

MORE AT TripAdvisor

Love it especially in the summer

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Grzegorz Borowiecki . 2023-03-07

MORE AT Google

0 if I could give it probably won’t bother again in there. was with friends, enjoying the evening bartender served all of them besides me (stood at an empty bar) all of a sudden more people come over still ignoring me and served everyone else which of course annoyed me and I called him out on it. Decided I’d get better service downstairs after and he was stood telling the staff downstairs not to serve me. Ruined the entire evening. Shocking service wouldn’t even mind but I was stone cold sober.

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josh benson . 2023-02-25

MORE AT Google

Great service and nice atmosphere

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Philippine GALLET . 2023-02-25

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Really fun, nice song choices and everyone is just trying to enjoy themselves. No weird sleazy grabs from guys. 10/10 great night

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Stardustangel .x . 2023-01-28

MORE AT Google

Great nightlife. Pricey beers but a good selection.

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Benjamin Dockery . 2023-01-26

MORE AT Google

Great classes at the top floor.

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Magda . 2023-01-17

MORE AT Google

Spent the New Years in and it had a great party really busy.Absolutely loved it and enjoyed! Had a blast...until next time!

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Antonio Kovačević . 2023-01-03

MORE AT Google

Great place for a party. Still a crowded venue problem that all the bars seem to have

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Nathan Piper . 2022-12-06

MORE AT Google

Great staff and beers,as always

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Alan Read . 2022-11-20

MORE AT Google

Really enjoyed this place. Staff very welcoming, good choice of drinks. Definitely will be returning.

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Tracey Russell . 2022-11-12

MORE AT Google

Amazing, such nice support from Lily and Adrien, beautiful people

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Kathryn Santosuosso . 2022-10-26

MORE AT Google

Have people wait in line 45 mins to tell them no I'd no entry, if that's the policy fair enough but let people know whilst there in que to save time

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jaseyadam1986 . 2022-10-23

MORE AT Google

Amazing food. Fab service. Love it here x

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Claire Molineux-Jones . 2022-10-19

MORE AT Google

Lovely bar with a roof terrace for warmer dryer days.

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Chris Altree . 2022-10-19

MORE AT Google

Always loved Terrace, great place for a chilled beer or two. Some of the beer prices are a little steep in terms of the guest craft pale ales etc.

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Alex MC . 2022-09-30

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