TEA @ THE QUAY in Exeter

Really nice experience . Sat outside so cant comment on the inside. Staff were friendly. Food was really nice. Prices were reasonable.

I been here several times before and the place is always clean with polite and friendly staff but unfortunately not today. As I walked in, there was a couple of empty tables with plates cups and glasses still on after people had left, not a good start but maybe they had just been really busy. I gave my order which eventually came out, in fairness the stuff was cleared from the table I was at. A while later in switched tables to let a family of four have mine, this meant I had to clear the other table myself. At the time I left there were four members of staff, so just lazy. Such shame as it’s a great location

We were only planning a short walk, but decided to have an impromptu lunch. The food was ok, but the staff refused to sell us a slice of bread and a piece of cheese for our ten month old baby, despite the fact we were also buying three adult meals. Cheese sandwiches (not pre-made) were in the kids meal box, so I don’t think this was an unreasonable request. The only option was to have an entire kids meal (most of which the baby isn’t old enough for yet), or nothing. The staff were quite unfriendly and made me feel really uncomfortable and unwelcome for asking. I won’t be returning because there are plenty of other places at The Quay where the food is just as good but the staff are more welcoming and accommodating of young families.

Visited this cafe today for coffee. Very unimpressed with the customer service. The gentleman who served me was rude and totally lacked any customer service skills. No welcome or smiles. Admittedly they were quite busy- but not overly, and there were 3 staff-but waited almost 30 minutes for tea and coffee. And then the coffee was lukewarm. Wouldn’t return I’m afraid.

Great food, great setting! Just what you need- good selection of drinks, sandwiches and paninis. Lovely inside but we were lucky enough to be in Exeter for the bank holiday sunshine so sat out in the sun which was lovely!

The location is beautiful, the coffee is nice, but customer service is awful. Management need to learn that good customer service will make sure that people will return. We were sat outside when when a lady took her two young children in and asked to use their loo, which she told them no. She’d rather a child wet themselves? And yet if she had said yes, they’d perhaps returned. But other than that, what happened to just being nice? I miss the community spirit that we now seem to lack. I went away feeling sad

The friendliest café I've been in, in a long while. The staff went out of the way to be accommodating, flexible with their menu and really did offer fantastic customer service. The food was delicious. I had homemade parsnip and apple soup which was divine! I even asked for the recipe which they gladly gave me. Homemade cakes were super too. Will definitely be returning to this great little find.

I had a most fabulous brownie, plus a fresh, loose leaf tea. Seating outside or in. Interesting views of the quay if outside. Standard cafe fare, panini etc but excellent quality. Ignore the fact it’s listed as closed. It opens 10:30 every day.

We had coffee and a panini each. The staff were really friendly, the food was amazing. There was a little issue with our order but it was resolved really quickly and the customer service was outstanding. The cafe is decorated to a really high standard and the location is fabulous. It’ll be a regular spot for sure!

Went in for a quick and light lunch with our grand daughter and we’re delighted with the welcome, food and ambience. The variety of choice was good and the service was quick and friendly..

I go to Tea on the Quay regularly with a group of friends, always have excellent, prompt and friendly service.

Popped in for coffee and cake after a spot of kayaking and paddleboarding with my wife and son. Lovely people and a cracking location. Well recommended.

Not closed at all! We stopped for snack lunch during a very wet blustery day visit. Great coffee and delicious cheese panini. Adapted one for our tastes. Friendly and warm. Could be a little more COVOD aware with menus.

We had walked 4 miles around the river Exe and decided for a quick drink. We have never visited this place before, but we will certainly be going back! The staff were very helpful and friendly. We decided to have a cream tea for 2 and it was excellent. The tea tastes great. The scones were fresh, crumbly and a good size. The jam tasted amazing. If you are ever down that end of the Quay, pop on in and enjoy their delights. They also have an excellent selection of cakes to choose from!