IKEA in Exeter

Always love coming back..!!! Weekends usually busy, but perfect on weekdays..

Click and collect was super easy

First time going to IKEA was traumatic to say the least, I went to use the family bathroom in the main entrance of the building, the cleaning staff woman banged on the door while me and my pregnant fiancée and my daughter were in the bathroom and continued to unlock the door while we were in the bathroom telling us to get out that it was out of service as she was banging extremely hard on the door. I held the door shut then told her off as we exit the bathroom. There was no sign saying out of order. Be very careful. I wanted to call the police right then and there.

I did not expect too much but the customer service was really sucks. The staff at self check out stations were always chatting with each out not want to help customers at all. They even talking in front of the station blocked people to check out. And when several customer need help they could not come until someone called them.

Love this place, its a Disney of Furniture

Always a fun place to get your steps in! I purchased two high chairs that were incredibly reasonably priced to have at my home for when grandbaby visits and at my beach condo.

Big place but fun, is a candy store for girls

Amazingly big store with lots of items. I loved seeing room setups

I love Ikea, I can spend the whole day there, it's such a pity that it's 3 hours away from my house, so I can't give it there as often as I want.

I absolutely hated walking thru the entire thing but the staff was helpful! Thanks for assisting us and getting us signed up for delivery!

My mattress has been on the floor for 2 weeks and my back has gone out because this ikea store apparently doesn't know how to package hardware. First delivery did not include any hardware or instructions for the bed frame i ordered. I requested replacement parts. 10 days later they arrived.... incomplete. So now I am still waiting for the remaining parts just so i can put this bed together. In the meantime my back is out of order and my room is a disaster because i have all the bes frame parts just sitting around. I'm never ordering from ikea ever again, this is truly the worst I've ever experienced from any store ever. They did refund the exorbitant delivery fee ($40) but only after i got the second, albeit still incomplete, delivery. And I just know this crap is not worth all this pain and misery because it will probably only last at best a small handful of years if I'm delicate with it. Yall truly I cannot stress this enough: buy literally anywhere else, ikea doesn't need more money for crappy products. This has been one of the biggest wastes of time, money, and energy. Also the 40 dollar refund will not be enough to cover back surgery so that hardware better find its way to me stat. This is just beyond unacceptable.

Store is standard. Someone in our party is vegetarian and ordered plant balls from the restaurant—the worker served them meatballs and when another worker noticed they were meat instead of plant, the first worker doubled down and insisted they made no mistake. They were indeed meat.

April 2025 update: My kids father purchased a rug and I’m unsure if the rug is damaged or if this is normal. So many shaggy parts that you can pull right off. Praying this 300 dollar rug lasts after all the work required to transport it home. Super heavy extra large rug. If I could give 0 stars I would IKEA steals money from their customers. They’ll have two identical items with two different article numbers oh and two different prices! And refuse to price match their own item. It’s a no for me going forward they will not get any business from me again.

Like many well meaning individuals, my family and I go to IKEA once every 6 months or so (and buy something worth more than $5 dollars about once a year, unless meatballs count). This place is the perfect place for a first date. It's the perfect place to take wound up, respectful children. They sell furniture from what I understand. Get the extra meatballs. If you like cranberry sauce, get the lingdenberries (?? Spelling) and kick back and relax. The soft serve/frozen yogurt place closes too early but c'mon. Plan ahead. They adjusted their hours for covid and haven't recovered. Treat the staff like humans because I think they are (maybe robots).

Ikea always has something you're looking for.

I love the cafeteria. Such great food and sounded affordable. Can't walk through IKEA without renewing my kitchen ware, and bedroom.

Thank you IKEA for letting me and my dog were able to shop together.

Ikea is always a full day event. There is so much inspiration upstairs in the showroom and tons of bargains downstairs in the marketplace.

Great place with tons of options. Prices are still decent. It would be nice to not have to pay separately for containers and lids.

Maze.... meatballs are great.. furniture quality you get what you pay for.. but still good price.

Order online FAIL. Order number 474029911. I called the general customer service number on Tuesday and asked if I could pick up an item 1 day earlier than scheduled. I asked so many questions as I would be driving from FOUR hours away to buy shelves for my business. I literally had to take a day off to go. The woman on the phone ASSURED ME UP AND DOWN it would be NO problem to pick up my item 1 day earlier. I get there to Ikea and lo and behold there is NO WAY anyone can give me my order a day earlier and no way to buy it in the store. The guy at the desk said i would have needed to call THEM at this store and the phone rep I spoke to mentioned none of that, just that, they could air pick it if they need to, theres plenty in the store, it will be there, no problem, dont worry, etc etc! The phone representative i spoke to needs serious coaching. HORRIBLE EXPERIENCE!

This IKEA store is NOT like the many others I have visited - in CA, IL, NJ, NY and CT. This store lists items as in stock on the web site, while they are actually unavailable when we get there. That's a total waste of time for us because we need to drive almost an hour just to get there. This happened to us more than once. In addition to that, if you ever dealt with returning an item there, the process is a serious hassle - slow and cumbersome. You get asked questions that make you feel uncomfortable, especially when returning a newly purchased item because you noticed you paid higher than the in-store advertised price. As big of an IKEA fan as I am, this store does not live up to my expectations.

No returns without a receipt (where else could you get Ikea furniture from?), have to go through the maze just to pick up items from the warehouse, and overcharged shipping to buy online. Showed discounted price online but charged the full amount in cart. Customer service was of no help and declined to adjust. In general, the whole appeal to the maze-experience is lost. Especially, with children, we felt trapped

Always fun to see suggestions on how to place furniture. Also, amazing prices!

Just once I would like to not have a price dispute where an item is $10 or $20 more than it was marked at and have a dead-eyed cashier not send me over to returns to fix it. Just once ikea. I don’t work for you. I don’t want to fix your prices at returns the day I bought it.

We’re still here, trying to find the exit Asked help, not really sure themselves Products great, website descriptions,could use help

Everything you could ever need all in one spot. As a recent first time attendee, make sure you truly write down the locations of items you like in the showroom, because once you go down to the warehouse, you are going to want to know where things are. Don't forget to stop by the food court too!!

Always a great experience to visit IKEA and this location is no different. Great customer service, really helpful with an order that we accidentally messed up, but they were happy to straighten it out on the spot, no bureaucratic unempowered “not my responsibility” junk. Thanks!!!

Long time fan of IKEA, I have quite a bit of furniture from there so when I was looking for furniture and shelving for my new DJ room, this was an easy choice. As long as you're not afraid of "some assembly required" of course. This time I opted for the "click & collect" option, basically their version of curbside pickup. The process was super easy and I was in and out of there in around 5 minutes time with some help in loading up (I was alone) into my car. If you don't want the IKEA experience but you do want their great products while not paying for shipping, C&C was a great option 👍👍

Great experience of shopping. The cafeteria with good selection. Showroom is a highlight and very detailed and huge area to cover. Staff were nice and offered to help.

The store itself is ok, but please don't tell people you close at 8 on Sunday when your cafeteria starts having only meatballs and chicken fingers at 6:30. They don't even have clean forks in the utensils holders!! Just tell people the store closes at 8, but we stop serving food at 6!! The quality of the food was comparable to overnight leftovers, green peas were like warm and hard, fries came with the chicken tender were soft and greasy.....overall just gross if you are selling those at that price!

IKEA is consistently good. As long as you follow all directions, you’ll have no issues or problems.

These people suck. Put in an order, rescheduled, and after spending an hour driving there, they tell you that the order was canceled! Asked when it was canceled, why it allowed me to reschedule and where’s the credit to my credit card? No answer. Very frustrating!!!

Can get lost in the store so much to choose from

This was my first time visiting an IKEA and it was a delightful experience. The showroom is impressive with seemingly something for everyone. Like many others, I had difficulty finding the exit because it’s such a different setup than what I’m used to but a brilliant marketing strategy and design nonetheless. The food was good too!

Furniture store for everything. The food in the cafeteria is amazing. They have vegetarian meatballs

The store is terrific and you can never get just what you went for. You always find , oh I needed this and that and more. But this time my friend misplaced her pocketbook and the staff went above and beyond to help her find it intact. She was awesome ! We will be back!

They sent me damaged products and refused to make it right.

It is impossible to just go it for one thing and get out without walking four miles to checkout.

Overall, my delivery experience started off well—the package arrived on the quoted date and within the first hour of the delivery window. However, the lack of communication from the drivers was incredibly disappointing and frustrating, especially as it was my first time using IKEA’s delivery service. Since I wasn’t home, I arranged for a family member to receive the package. I was told I’d get a follow-up text 30 minutes before arrival, but instead, I received a call from an unknown number. When I called back, the number appeared disconnected. I texted a question mark out of curiosity, and 15 minutes later, I got a one-word response: “IKEA.” At this point, I had no idea if they were outside or if this was even the 30-minute courtesy text. I asked for clarification but was left on read multiple times—even when I directly asked if the package had been delivered. I also never received the promised call upon arrival. As it was my first time using IKEA’s delivery service, this experience was frustrating, and I was left feeling completely in the dark. In the end, I had to contact customer service myself just to confirm the delivery.

They have about everything you can think of to furnish your home

IKEA is setup so well and it’s what we needed shopping for our first apartment. As the wedding gets closer we are in a hustle for stuff and IKEA had us covered. We were there for 3 hours and really stocked up on things we needed. Cafeteria is awesome too. I love this place!

After waiting in line for over 10 minutes and taking the person right before us, the cashier asked us to leave the line because it’s closed. We were the last ones in line I don’t know why she couldn’t have either checked us out or turned us away right when she saw us approaching. We had to go to a different line and wait behind 7 people after we were already waiting for 10 minutes. So I guess expect checking out to take 20 minutes or more 🙃

Cafe: Maybe allowing the guy at the counter taking orders to wear earbuds when you are ordering is a BAD idea. I say plant balls he hears meatballs because he’s not paying attention. Maybe putting a sign on the glass to differentiate between the three options would help so that I’d actually know what he’s dishing up. Not like this is the first time this has happened, hence the negative review.

Always seem to find something that fits a need. Many clever and useful things; always adding and improving.

It's still annoying walking through this place but they did open up more cutthros which is great

It's always an experience to go to IKEA. There were lots of people and the place looked like a bus load of kids went through and turned it upside down 🤣

I don't like going to Ikea. When I go shopping I don't want to go for a 10 mile hike to find what I was looking for on line. And then another 10 miles to find the exit. Shopping shouldn't be this hard. I should be in and out in 15-30 minutes, not a day trip. Ikea, you are not a vacation destination!

Not an employee in sight. Low quality.

Love the improved signage to help you navigate your way around.

They have everything you could want except good directions inside the maze of the store. I only visit once a year and leave this place frustrated on how to get anywhere. They would get 5 stars, and I would visit more often if walking around inside wasn't such a hassle.

Ikea, you really need to UP your customer service .. . It is Pathetic to say the least .. I need to return a mattress and i spent 1 hr yes 60 minutes with your chat agent and at the end i was given WRONG information... i have the chat transcript . When i asked the customer care to connect me to Stoughton IKEA, they went on hold for eternity ,... came back after a long time only to suggest that no one is picking up !!

Man this place is in a different language or something. I was looking for a tansdorf and lost my keys

No forks or spoon for over 10 minutes at the ikea restaurant. Food was good though!

I don't know what else to say except IKEA is always awesome. We have a very rambunctious toddler and we love to bring him to explore all the exhibits. Don't get me wrong, they have great furniture and well priced living pieces, but we typically go there as a family trip to help expend energy from the small Energizer bunny. We have gotten some corner shelves there which are awesome and fit perfectly in the office area. As well as a few other IKEA furniture hacks we used back in the day before standing desks went mainstream.

Update! Complaint! This visit to the restaurant was horrible, the gravy reminded a soup, all the food was completely unsalted cold and tasteless, very bad fries and everything, the employee spoke no English and couldn't understand what we wanted, and all this on Valentine's day. We came especially for the restaurant, and this time was a disaster! We even threw half of it away! I usually like IKEA, though the recent times their prices are less and less attractive. I also don't like the fact that you have to go alllll through the store to go out, even if you just came to eat. I understant it is marketing, but they should change it, it is forcing people just to walk additional 20 minutes just to go out of the store.

Chips were tasty and flavourful although lacking in texture, worth the money so overall a plus. The worker Jos was very helpful in clearing away our trays

I truly wonderful experience! However, crazy and crowded on the weekend. Definitely try the cafeteria!

Like any IKEA, the layout can be a bit of a maze, and finding the way out isn’t always straightforward. The products are great, and the prices are reasonable, but the self-service system can make things feel a little complicated at times. The entrance is also a bit tricky to find. Overall, a good place for stylish and affordable furniture, just takes some patience to navigate.

Food court is bigger ! Shopping you need to know what you want or plan on a full day of looking & shopping. Checkout & pickup in. Warehouse downstairs !

The one and only IKEA in Massachusetts, feels like you’re at the airport lounge!! Great furniture, delicious food, you could almost spend a day there!!

I’ve been waiting since October pillows they keep telling me they are in stock and I drive two hours to get there every time to find out they are not there. I tracked down five people walking through that huge door to help me and none of them came to help me in that department it’s been over three months and this is ridiculous that this keeps happening. yet they offer delivery, but they don’t deliver.

Unique shopping experience - always a fun trip

A place to visualize how the decorations and elements that the IKEA brand sells will look. Their showroom is fascinating.

We received a damaged MALM bed headboard (queen size) in our Order #469334491 and visited the Ikea Stoughton store in order to get a replacement. Ms. Marie-Claude impressed us with her dedication to all customers in line, great work efficiency and remarkable attention to details. Ms. Marie-Claude went above and beyond to help us replace the damaged bed headboard. From the moment we reached out for assistance, Ms. Marie-Claude was attentive, patient, and incredibly resourceful to help us identify the correct package number (The damaged package was mislabeled). Not only did Ms. Marie-Claude quickly locate the correct package number, but she also communicated with her teams to ensure that all the necessary pieces were available for the replacement and documented the case with great efficiency and details. Ms. Marie-Claude also helped us moving all the heavy items all by herself and checked the availability of our replacement a couple of times whenever there is no customer waiting in the queue. Ms. Marie-Claude's professionalism and dedication to resolving the issue made the entire process smooth and stress-free. We are truly grateful for her excellent customer service quality and support. We want to thank Ms. Marie-Claude for making our Ikea experience a great one!

Great food. Hard to leave without spending a lot of money. Have most things in stock

Delicious hot food quickly served at a busy time of the day. Clean tables and plenty of choice on the menu. I would definitely visit again.

Krystal was probably one of the most helpful and kindest folks I have interacted with. She helped me to order a couch and get it in my car. Couldn’t’ve done it without her. 5 stars.

My husband and I went to ikea Exeter to purchase the modular tv and entertainment units but unsure what we wanted . We were helped by Joshua who was outstanding . Helpful and patient. , explained all our options and showed us some on display . We felt valued and listened too . Thsnk you Joshua well appreciated .

Signed in and waited in line for a return. Name was next in queue but another person was called ahead of me out of the blue. An absolute waste of time and failure in organization and customer service.

IKEA is a maze and can be overwhelming but all in all they’re made the experience pretty good. Lines can be brutal but great stock and expansive showroom. Easy parking and access off Rt 24.

Very unhappy with my most recent experience. Will never utilize their delivery option again. Please get a new delivery company! Ordered a bed frame with a headboard at the end of November. Bed frame was delivered on 12/6/24. Headboard was due to be delivered on 12/12/24. Here we are 1/6/25, and I've yet to receive the item. The delivery driver came to my house on 12/12/24, texted me, called me, but didn't leave the package. Bed frame didn't require anyone be home for delivery, headboard shouldn't have either. I've called IKEA at minimum 7 times, got my delivery rescheduled 4 times - 12/16 (but customer support never actually scheduled it), 12/26, 12/30, 1/3 - but then on 1/2/25, RXO decided to cancel the delivery and are adamant that they don't have the item anymore (not sure where it went since it was on the truck!). They're blaming IKEA, but IKEA is blaming RXO. Spoke to 4 different people at RXO today (got hung up on once, transferred to IKEA 3 times), and then the women I spoke to at IKEA said the item is out of stock until at least 2/9/25. My only two options were to wait it out and hope RXO can actually get it to my house, or take the refund and reorder it in February, and again, hope RXO can get it delivered. Over 2 months for a delivery is just insane. While most of my interactions with IKEA & RXO were negative, I will say that the women, Rupal, I spoke with today was helpful, and I truly did appreciate the work that she did. Additionally, I would like to appreciate a gentlemen named Rob, who went above and beyond to try to solve the issue last week, and who gave me his email address, so I could follow up, which I have also done.

Very clean and staff are very helpful.

Wooden cutlery horrible not pleasant with meal. The portions were very tiny compared to Previous visits and peas were cold meal left us feeling wanting not a great visit and makes me consider avoiding next time, very disappointed.

It’s a nice store with good prices (got a great desk and chair for less than $100 each) but during my visit today something was happening in the bistro and as a result the fire alarm was blaring for something like 15 minutes straight throughout the entire complex and then finally it stopped before starting yet AGAIN for another 15 minutes. They kept saying things on the PA about what was going on and no one could hear what the person was saying l just caught them saying code 1000 in the bistro or something which meant to me that someone had been burning Swedish meatballs in the bistro or something 😜. There was obviously no fire but the alarm was unbelievably loud and they probably lost tons of purchases today as a result. The other thing is the sheer size of the store is unbelievable but with that comes a very small amount of employees to go with it and it seems like IKEA relies on self checkout and kiosks for a lot of tasks which is fine but the lines at checkout were LONG (I’m talking around the corner). almost all checkout lanes were closed on a Monday at 5pm and what was left was self checkout which seemed intentional

The waiting time in the bistro is 1 hour because only one cashier is working

Ikea Boston offers a great shopping experience with a wide variety of stylish and affordable furniture. The store is well-organized, and the staff is helpful. The showroom displays are inspiring, and the cafeteria serves delicious food. Ideal for home makeovers and DIY enthusiasts!

Step one: Listen to the podcast, Acquired, which tells the story of IKEA. Step two: Visit IKEA and witness what you’ve just learned.

This place is great but go in knowing what you want and even call ahead of time. They are out of a lot of popular items and although it showed they had one online it was not in the warehouse.

It’s Embarrassing that Amazon’s AI is More attentive and better at customer service. “Marie” at customer service, Put more effort in verifying my order than selling me a few replacement part. i was told to come In She Scans my membership card is able to see order history and receipt. Yet still needs to see a receipt to sell some replacement parts, ok no problem. She then turns around and looks for the boards and planks in a bin filled with bolts and screws. Tells it’s not in the small bin, nor thinks they do that because it comes with the order. After politely telling her again they have 8 In stock I was told to come in. I give up 15-20 minutes later she calles me wondering if I was looking for a wooden board really? I reminded her of what she told me and hang up. No dealing with her or ikea again. 1. Why even have a customer service if they can’t actually look or ask anyone else? 2. Why so many levels or verification just to sell a replacement parts. When your stuff is so flimsy?

Poor delivery and support experience. Gratitude to IKEA for disappointing our kids this Christmas.

The place is like any other IKEA. The employees on the floor are very nice and helpful. The people in the cafeteria could be a little friendlier. But overall good place to go.

Save your time and money don't go here for cabinets or kitchens. We made an appointment and drove 3 hours to go get some consulting regarding a custom cabinets we wanted to purchase for our fireplace./living room area. They didn't have what we were looking for in the living room area so we opted for the kitchen section because the quality of cabinets were just better. When we arrive at our appointment We waited over an hour for someone to speak to us and when we finally did the representative was completely dismissive and said everyone has an appointment she assigned us to a staff member in the kitchen department that basically walked us through their entire kitchen section telling us details we already knew. But what we really wanted was to design cabinets for our fireplace on the computer and put in an order for the items we wanted. After walking through the store when we finally got to the area where the staff could help us design our cabinets the host that was rude to us initially pulled the staff that was helping us to another appointment leaving us at the computer alone with zero guidance. Another staff member became available she made Zero eye contact with us because it was obvious she didn't want to help us and said she was off to lunch. We wasted 3 hours in the store no one helped us until we got up frustrated and left empty handed. We could have went to another cabinet place and paid a little more and saved the time and effort it took to drive down there empty handed. I will not come back to place. Kitchen department is a complete shit show.Do better and honor appointments made in advance.

Nice to get some small staff for home. Love that they have a cool ideas for design

Very nice salmon meal with mash and veges. Really reasonable pries for lunch. Great place to meet up with family and look around all the departments for Christmas shopping

Helpful and knowledgeable mechanics

I love IKEA but it is difficult to find what you want and they force you to walk the whole place

Where else can you go for warehouse lunch of swedish meatballs !!!! It is truly an adventure…

They have hardly anyone to help. Took 2 hours just to pay and collect.

The store is the same as in Europe. After Covid, the restaurant only operates with one line. We were there in the summer and the dessert shelf was empty. We told the cashier about this, she shouted to someone, and after a while the desserts appeared. This time there were no forks. They told the cashier again, she shouted to someone. We waited ten minutes. I went to look for the manager. The distribution workers responded that they did not have a manager. One of them said that we couldn't wait ten minutes. I took the receipt and showed him the time of payment, and then the time on the clock. I saw how employees of IKEA restaurants work in Europe. Everything is clear, fast, the entire range of dishes is available...cutlery, cups, etc. And here somehow everything changed for the worse...

The staff are thoughtful and go out of their way to assist or make positive suggestions when asked for help! Positive atmosphere, too!

IKEA, Stoughton does things right. That’s all I need to say. From providing directions when my lady and I were lost to going the extra mile to find a product we were searching for, everyone was so helpful! Extra shout out to Xavier and Yvette for going above and beyond. Their service was exceptional.

IKEA has all of the new home furnishings that you need! The furniture here is stylish yet not overly priced. Even if you’re not looking for new furniture it is still fun to walk around and get some new inspiration. Be sure to stop by at the Swedish restaurant from some delicious Swedish fare.

Always fun to go. Just wish it wasn't 1 hour away.

Я обожаю этот магазин.Куча новинок для кухни и просто для дома. Доступные цены , часто меняется ассортимент.Прекраснная кухня. В последнюю поездку поменяла люстру в livingroom и на кухне))) Не то что бы Ах! Захотелось обновить интерьер. Здесь так же без проблем можно сдать ,если что то неподошло.

LOL aren't all Ikeas the exact same!

Amazing selections. Worth taking the time to check it all out.

I am an IKEA customer or I was because I just had a terrible experience, I have decided to change my sofa for the second time because they are very hard and uncomfortable, I returned the first one with 3 days to go before the year was up and then I bought another one because I have always liked their furniture and I have their furniture all over my house, we decided to change the sofa 6 months and 8 days later and they tell me that they can't take it because the 6 months have passed or only 8 days have passed, I asked to speak to a manager and she wasn't much help until I asked to speak to the store manager (KYLE) and he told me that I couldn't be changing my furniture every year just because I don't like it and I think that's a problem of taste and comfort, I begged her if I could make an exception and she said no that they gave me the exception with the first sofa I bought, which was not an exception because they took it and didn't say anything to me, I left with watery eyes and very disappointed, I traveled an hour and a half to get there, assemble and disassemble everything, THANK YOU KYLE, it was a very bad experience that you put me through, which made me understand that you could take it but you didn't feel like doing it, not even out of humanity. It wasn't very nice to see the associates and managers look at each other and say that they agreed that they wouldn't accept the product from me. I'm Latina and I couldn't express myself well in English. I think the exception is a question of whether the customer likes you. But they just lost a customer.

Good access from the highway, large parking garage underneath the store with elevator up. Long walk though, but several well marked cut-thrus. Decent discounted section as well.

Inspiring, reasonable, with a touch of Scandinavian brilliance! Great cafeteria!