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3.6

Based on 618 opinions finded in 2 websites

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Nº 388 in 557 in Exeter

Nº 84 of 112 Other cuisines in Exeter

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolatecake

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Tired environment, filthy floor with large pieces of cake and crumbs everywhere. Sticky cluttered tables and stained upholstery on the chairs. Peeling paint from possible water damage above the food and drink service counter. All most unpleasant and unhygienic. Considering there are so many coffee outlets around you would think they'd up their game.

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Julia Clothier . 2024-10-26

MORE AT Google

Got a too good to go bag. Contents were great. Would definitely give this Caffè Nero location a try.

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Ibrahim S . 2024-10-06

MORE AT Google

Set outside, Pleasant View of the river, Great customer service, Varied menu

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Deggsymarley . 2024-09-04

MORE AT Google

I think the milk steam wand is begging to be cleaned...........

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Marianne Azar . 2024-08-24

MORE AT Google

Very nice coffee. Great offer if you use the three app.

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G Dad . 2024-08-21

MORE AT Google

In Exeter 70-71 High Street store. Got a mocha frappe, made by a trainee barista. The drink was very thin, more like the usual coffee texture. It wasn't like a usual frappe. I tried to explain this to the other barista there, Amy, who just stonewalled me saying it was made to instructions, parrot fashion and would not listen to my request to have it remade. Very poor service. Avoid this store!!

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Les P . 2024-06-19

MORE AT TripAdvisor

This was the cafe in Queen Street, not high street, the tea was ok, but the finger print stains on all the doors down to the toilets were disgusting, not cleared since before lockdown by the looks of things. wished i had taken a photo.

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Julie H . 2024-05-20

MORE AT TripAdvisor

Lush vibes. Really nice atmosphere.

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Jay Evolve . 2024-04-30

MORE AT Google

Coffee good nice ambience great service!

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miss reacher . 2024-04-04

MORE AT Google

Unhelpful barista who couldn't listen to a simple order, made several mistakes and seemed to just want to tell us place was closing. Horrible.

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mike b . 2024-03-28

MORE AT TripAdvisor

Grubby chairs,;; dirty floor; dirty, sticky tables

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Sonja Francis . 2024-03-20

MORE AT Google

It was the first time that I have visited Cafe Nero. The tables were not particularly clean, furniture looked a bit tired and shabby. One member of staff was complaining loudly while I was waiting for my coffee (behind a customer’s back) that she had been asked politely to wipe a table because it was wet. She then moaned again because another customer had moved a chair so that his family could sit together. I asked for a Latte. It was extremely strong, had barely any milk in it and was more like an Americano. The atmosphere wasn’t especially warm and friendly. I will stick to Costa in future.

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Siobhan W . 2024-03-09

MORE AT TripAdvisor

Very great service and nice staff. A pleasure to drink my coffee there all time.

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Georgiana Alexandru . 2024-02-29

MORE AT Google

Ordered a tea (with student discount), was a bit disappointed that the tea didn't come in a tea pot, but the mug it was in was quite large the size or bigger then the teapot would have been, so I can't really complain. I really didn't like the tea itself either, which was a big shame, but ultimately I came here for a place to revise, and the building itself is beautiful, the lighting is cozy, and the staff were lovely, especially as I was ordering at half 7! I really suggest using the app, as by ordering this tea, my next drink is free, so I might go for one of there fancier drinks, which I have heard great things about!

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Elliot . 2024-02-23

MORE AT Google

Ideal place if you want a drink

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oldbadger . 2024-02-11

MORE AT Google

Always like a Chai Latte from Nero but didn't enjoy the blazing row a member of staff had with a customer in front of everyone at about 11.30am.

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Dave . 2023-12-09

MORE AT Google

Delicious cake and average coffee. Lovely, warm atmosphere with friendly staff.

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Therese Jennings . 2023-12-03

MORE AT Google

Ordered a large hot chocolate which was very nice. Toilets are available if you ask staff for the key.

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shovellovell02 . 2023-11-05

MORE AT Google

Loving the new Exeter High Street Cafe Nero, feels lovely and clean, staff were welcoming and friendly.

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Lucy Hayes . 2023-10-12

MORE AT Google

Loved this place good food only thing is the seating felt squashed in lovely decor but good overall

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teresa lynch . 2023-09-27

MORE AT Google

5pm coffee to end the day Sat inside, a dog that was carried in arms of owners approached the counter where food displayed. Dog then allowed to sit on leather furniture. Told dogs are welcome in well behaved etc. I love a dog but not near food and certainly not on furniture. Hope it was cleaned afterwards !!! I have a dog whom adore but am responsible with him.

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Barcelonared1 . 2023-09-22

MORE AT TripAdvisor

Good coffee but that’s all. Dirty tables, ripped chairs, smashed door on entry to the coffee shop. Poor customer service, staff member taking order barely acknowledged we were there. Very slow preparing drinks, cold by the time we came to sit down and drink.

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elong90 . 2023-08-30

MORE AT TripAdvisor

Very nice shop, right in the centre of town too next to the cathedral

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Hungry Plane . 2023-08-25

MORE AT Google

Not my cup of tea. Chain cafes are soulless, cafe Nero seem the dullest of all. Staff are fine, product inadequate, atmosphere dreary not overly community based, dull

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Mark Wright . 2023-08-02

MORE AT Google

The cafe is dirty and messy, that’s not a appropriate way to run a business.

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Abdullah Alatawi . 2023-07-31

MORE AT Google

Classy and comfortable with well trained staff and delicious drinks, but the cakes are pretty basic and a bit pricey. Otherwise nice enough if you can get a table :)

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Z U . 2023-07-22

MORE AT Google

Great service. Coffee was nice and the staff was amazing.

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Jovana Milosevic . 2023-07-07

MORE AT Google

I've never eaten here. I've had coffee with cake or biscuits. I've known this business many years. The people are very friendly, professional, and helpful. That's it.

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Stuart Burden . 2023-07-03

MORE AT Google

Pretty good, not badly priced, only had drinks, so I can't vouch for the food, but it looked nice.

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Beverley Husband . 2023-06-15

MORE AT Google

Nice comfy sofa chairs to sit on but also dining room type chairs. Nice place to meet up with friends for a chat.

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Kim Turner . 2023-06-14

MORE AT Google

Use the Three+ App for a promotional drink for £1 !!! The mango/passion fruit is fantastic 👍🏼

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Adrian Holman . 2023-05-26

MORE AT Google

Came here to do Uni work and stay out of the rain! Coffee was lovely and I thoroughly enjoyed their cappuccino. However, the staff were rude and unwelcoming. They didn’t say hello or goodbye (even after I had said goodbye) and made me feel very unwelcome. I felt quite awkward and uncomfortable, lacking professionalism.

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Megan H . 2023-04-13

MORE AT TripAdvisor

Have had the best hot chocolate in town here!

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Mehnaz Alam . 2023-04-11

MORE AT Google

Terrible staff rude unhelpful never go there again exmouth staff amazing always helpfull !! Was so upset very rude young staff !!!

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TheMummyPerson Longest . 2023-04-09

MORE AT Google

Tried the new cherry iced coffee didn't taste of cherry at all. Plus staff should know not to stare at customers after they have paid!

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Bronte Moore . 2023-04-06

MORE AT Google

Could do with a MAJOR clean. Glass panels to unit hosting crisps etc is covered in dirty fingerprints. Definitely hasn’t been cleaned as we arrived for coffee not long after they opened this morning. Table we sat at was sticky. Bannisters leading down to toilets was sticky. Entire place is yucky. Only giving this 2 stars as coffee was okay.

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Bettyschild3 . 2023-04-05

MORE AT TripAdvisor

Filthy. Sticky tables. Smells so bad in there. No proper air flow. You can actually smell the toilet. It’s just a bad odour wafting through there. It’s not a pleasure to dine in sadly :( staff very kind so is unfortunate. I just think the entire place needs 100 percent better hygiene. I’m

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Angela Bisceglia . 2023-03-19

MORE AT Google

Nice spot for coffee break. Really tasty cappuccino and mocha coffee.

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konstantis solomos . 2023-03-01

MORE AT Google

Visited Caffe Nero in Exeter & was impressed with how professional the young members of staff were. Very pleasant, courteous & gave a warm welcome, which is refreshing given that some of their peers behave so differently. Had a hot tea & latte (no naughty cakes today 😏) as needed to warm up. Venue has a cosy feel & toilets clean. Well done to the 2 assistants who worked well together & did their jobs to the highest standard, a credit to your employers (hope you get a pay rise soon).

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Rose4 . 2023-02-21

MORE AT Google

I go in here SO MUCH. Won't be returning after the service today Left crying. Usually, love coming here. Never seen the barista before, hopefully she isn't new staff!

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L Mills . 2023-02-05

MORE AT Google

Called in with friends this morning to have coffee and cake. We were totally ignored by the guy who was preparing drinks and had his back to us with not even an acknowledgment of our presence, even though he had seen us walk up to the counter. There was also one female there who clocked us but also chose to ignore us, walking up and down and even continued to load and unload the dishwasher. HELLO! Whatever happened to common courtesy and manners? It doesn’t take much to greet your customers and tell them that you won’t be long. The guy who came in behind us walked out in disgust as they totally ignored him too. We eventually got served (no apology though) and coffee etc nice but dirty tables too.

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Travel38627523300 . 2023-02-01

MORE AT TripAdvisor

Lovely coffee but disorganised, slow and didn't seem to have any management. I've frequented this Neros many times and unfortunately it was probably the worst occasion. Several tables were left uncleared and piled high with cups etc.

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Tony Jones . 2023-01-22

MORE AT Google

Grim, mediocre coffee and infested with fruit flies. Didnt even finish my coffee

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Chris Cockram . 2023-01-17

MORE AT Google

9am, just arrived in Exeter. We needed a place to have a Coffee and walked by Cafe Nero on Queen Street. Smiley staff, small section of food, but we only wanted Coffee and a pastry each. Cortado and Americano were up to their usual high standard, but by golly, the place was a disgrace. Dirty and heavily stained armchairs, dirty Toilet facilities in the basement and when we looked at the Countertop, saw crumbs, seeds and other food bits...... they had been there a number of days, judging from the dust. Cafe Nero should be ashamed of the cleanliness of all areas and the cloth armchairs were a disgrace. The place needs a good clean and new furniture.

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Littlemuff . 2023-01-16

MORE AT TripAdvisor

Great coffee as usual, better than Costa by a mile. Had the best window seat with comfy chairs and a pastry. The toilet let's the place down - toilet seat broken, toilet roll holder gaffered up, thick dust around extractor fan. A bit picky of me? Well maybe, but actually all easily fixed so make the effort!

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julian vantienhoven . 2023-01-07

MORE AT Google

It can be busy depending on the time you visit. Staff always friendly and helpful and coffee delicious!

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Dan S . 2023-01-01

MORE AT Google

Coffee good but all looking quite grubby.

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Fiona Jeffery . 2022-12-22

MORE AT Google

It was busy. Staff shortages so coffee served in take away cups. Friendly staff

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Mark ch Dziewanowski . 2022-12-19

MORE AT Google

I went to Nero Exeter High Street for the first time yesterday with special elderly people visiting from South Africa. As you enter the store it says "Join our app to day and receive 5 free stamps and a free coffee". I downloaded the APP and before ordering I told the person at the counter that I had downloaded the app, and what was the next step, his reply was its complicated because of all the rules, rang up my stuff and asked me to pay. I duly did this thinking he was then going to assist me with my app, he then walked out from behind the counter and out the door, and another lady finished my coffees. When I asked her she told me it is too late to assist me because i had already paid, and when I come next time she can help me. There will NEVER be a next time. Her and the other 2 ladies behind the counter made me feel stupid and humiliated as they all looked at each other while I was asking them why no one could assist me now as I had requested before placing my coffee order. The tables were so dirty that I wiped them down with my scarf before we ate. To top it off, as we were finishing our food a lady in a wheel chair entered the shop, and it was so full, yet no one acknowledged her or tried to even assist. We then moved chairs for her to pass and gave up our table for her so she could enjoy her coffee. This is my worst UK experience to date!!!! 15/12 2022

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elzettew2019 . 2022-12-16

MORE AT TripAdvisor

Good coffee here. It has a depth of flavour which you don't find, in the same way, in other coffees.

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Claire . 2022-12-08

MORE AT Google

Very busy. Obviously short staffed Some customers caused a scene as they wanted the flat out staff to rush their orders. Otherwise not too bad an experience. 1 star off as my first choice drink was not available at the time.

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Thomas Higgins . 2022-12-04

MORE AT Google

The cake was tasteless, the coffee was too hot and the milk was burnt. Place was extremely noise and dirty. Waited 20 minutes to be served.

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Borja Fernandez Oliveira . 2022-11-26

MORE AT Google

Took 20 minutes to be served, drinks made wrong (too hot and milk burnt), and food was tasteless (salted caramel cheesecake tasted neither of salt nor caramel)

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Michael Briers . 2022-11-26

MORE AT Google

The staff were on a go slow. We waited 20mins to be served in the queue. Then wr had no choc sprinkles and no cream. But the drinks tasted good!

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Charlotte Horsley . 2022-11-21

MORE AT Google

Had to wait 10 minutes to order, so slow and was given takeaway cups when we where sitting inside the place is a mess and not clean and tables cluttered with old cups… we will never come here again

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Furnier69 . 2022-11-21

MORE AT Google

The two trainees Baristas are great. Nice and friendly. Great cappuccino. Toilet is clean. The place is clean and we'll maintained. Great places i recommend it

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Livio F . 2022-11-20

MORE AT Google

Not a good Neros, shame because I always head for it. Very dirty tatty didn't want to sit down as it was so bad.

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Ailsa Duff . 2022-11-07

MORE AT Google

coffee was nice, shop was a mess

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Alex Hewett . 2022-10-26

MORE AT Google

This business has wasted my time and effort today advertising a 'magic bag' that didn't exist. Bought and paid for in advance. Don't advertise stuff if it's not there. Long trek after work in opposite direction to home for nothing. Bad practice, lost customer, telling lots of others about their bad experience at this Exeter store. 👎🏻

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Matt Whale . 2022-10-26

MORE AT Google

What a disappointment, store was dirty, table sticky, our server said we had to have a takeaway cup because he didn't want to wash up and the toilets hadn't been cleaned all week 🤔

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Tammy Barnes . 2022-10-15

MORE AT Google

great staff members... just the two of them on, working really well as a team, calmly under great pressure.... Well done you two.

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jerry stampfer . 2022-09-30

MORE AT Google

Dirty tables cleanliness is non apparent. Service sullen . Coffee was fine but we felt room for improvement as covid still around can't see the point of sanitiser at the sugar tray when tables were filthy . Not be returning here

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ollieengland . 2022-09-23

MORE AT TripAdvisor

Nice atmosphere, good drinks, fast and friendly staff

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Leo Stott . 2022-09-17

MORE AT Google

Terrible service. Lady serving just would not listen to what I actually wanted, instead of pushing what she wanted to serve me…apparently it ‘wasn’t the Nero way’!? No such problems at the Nero near the station…suggest you go there instead.

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Lou Gramm . 2022-09-10

MORE AT Google

Honestly not a really nice place, first waited for a long time while the workers were just walking around, taking their time. I ordered a cortado and iced coconut late. The cortado milk was burnt, and in the iced late instead of coconut milk as requested I got normal milk. Bad service in general.

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Alexandra Koks . 2022-08-24

MORE AT Google

The place is almost always understaffed, so one needs to wait—or maybe I just always went the wrong time. The downstairs seating is always busy, but upstairs is always nice and empty.

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Olivér Kálmán . 2022-08-22

MORE AT Google

Delicious flat white coffees served by friendly and efficient baristas. However, they really needed some help with clearing and cleaning tables between customers. To be fair, it may well be that we were there at just the wrong time and that additional staff came on duty after we left. We certainly enjoyed our coffees and the comfortable chairs in the window, watching the world go by outside.

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Claire Parr . 2022-08-19

MORE AT Google

Excellent sausage roll, good coffee and clean well maintained toilets

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Jenny S . 2022-08-12

MORE AT Google

I often go here for cinnamon swirl and cafe mocha cake

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Bhavyaa Airen . 2022-08-12

MORE AT Google

Normal Caffe Nero. Good coffee, Good range of bakery food.

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Gordon Clarke . 2022-07-17

MORE AT Google

The staff are so friendly, they really care about how you prefer your drink,top marks to them, I don't know her name, but she work today about 3 pm. Best barista.

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H H . 2022-06-21

MORE AT Google

Just went for a coffee. Always a pleasure 😁

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Martin Massie . 2022-06-18

MORE AT Google

Great place to stop by for a little lunch. The cakes were delicious, and the drinks were refreshing as well. Very sweet staff, would happily come again.

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Fern Matthews . 2022-06-07

MORE AT Google

Nice coffee shop good quality coffee and the staff are friendly

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david brown . 2022-05-28

MORE AT Google

There are two Caffe Nero shops in Exeter. One in Queen Street and one at 70/71 High Street. The photo at the top of this entry is of the Queen Street shop, but the address is given as 70/71 High Street. The shop in Queen Street, as in the pic above, is fantastic, with friendly staff and a very quick service. The other shop at 70/71 High Street leaves a lot to be desired with slow, sloppy service

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selosra . 2022-05-25

MORE AT TripAdvisor

You take your pick. Plenty of choices and they are all much the same. The simple rule is to peep inside and check if there is a queue and a spare table ..If not try a competitor

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johnpZ4299KQ . 2022-04-05

MORE AT TripAdvisor

Best coffee shop chain tried so far.

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Fortunata Foti . 2022-04-01

MORE AT Google

Three of us went in for a morning coffee - the first thing we noticed was the door mat just inside the entrance was filthy dirty. We are aware that Caffè Nero coffee is very good and we weren’t disappointed. However, we went to a table only to find it was dirty, had crumbs on it and clearly hadn’t been wiped down or sanitised. Fortunately we had antimicrobial hand wipes with us which we used to wipe and sanitise the table. We don’t expect to have to do this and not everyone would be equipped for that task. At the time the cafe was not particularly busy. We won’t visit that branch again.

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ColboySomersetUK . 2022-03-28

MORE AT TripAdvisor

I enjoyed my visit to Nero in Exeter, the staff are always cheerful and quick to serve you. They make the effort to say goodbye when you leave which is nice. Coffee was excellent as usual

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Richard Anthony . 2022-03-24

MORE AT Google

Excellent service as always. Great experience.

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mark westaway . 2022-03-16

MORE AT Google

Favourite coffee house in Exeter. Great tasting coffee and the pastries are crisp, delicate and full of flavour.

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Ben Barlaba' . 2022-03-16

MORE AT Google

Went in, decided what we wanted, someone else came in and the 2 people behind the counter both asked her what she wanted. The moral of the story is, don't become older than 40. We made the grave mistake of being over 60!

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MsRichkat . 2022-03-03

MORE AT Google

Dirty and messy, not a lot on offer

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Leah Griggs . 2022-02-28

MORE AT Google

Came in and ordered two flat whites on a Sunday afternoon, and can honestly say I've not had a bad flat white like that for a while. There was barely any frothy milk on top, and drank like a white americano. Had a very bitter taste almost like it was burnt. The table we sat on was dirty and had dried food on it like it hadn't been cleaned for the entire day. My stomach also hurt for hours after drinking the coffee.

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amylizabef . 2022-02-28

MORE AT TripAdvisor

Super friendly, welcoming staff and coffee was good as always! I still remain surprised why the app gives me a discount every time!

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Aaron Joseph . 2022-02-17

MORE AT Google

Friendly staff. Know what i drink. 😆😆😊😊

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James Webber . 2022-02-13

MORE AT Google

Too much chatter within the staff, and a bad trip hazza for staff going down stairs, also a broken door handle.

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Susan Gardner . 2022-02-01

MORE AT Google

Lovely (Free coffee courtesy of O2 thanks!)and very friendly staff, the only problem was I just sat down to work upstairs only to be told that due to...something, staff levels I assume, that they announced that they were closing upstairs 😑

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Tony Boland . 2022-01-30

MORE AT Google

Very pleasant staff on a busy morning. Coffees nice too. Loos upstairs.

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Janet Horder . 2021-12-24

MORE AT Google

Good coffee , clean and very friendly staff

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Mandy Smith . 2021-12-01

MORE AT Google

Great place and great hot chocolate

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Savage Tablet . 2021-11-28

MORE AT Google

Lovely hot chocolate, cheerful staff

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tamara cano verdú . 2021-11-17

MORE AT Google

As usual the latte was great. The seating was home like. Back again for sure.

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salah hussein . 2021-11-09

MORE AT Google

Rude lady behind counter no customer service experience

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Gary Prosser . 2021-10-21

MORE AT Google

Very disappointed. For the last couple of days specialy in mornings the shop is closed at 9am. Thursday shop was open around 10:30am. This morning 9:05am we standing outside the shop barista is looking at us like nothing happened. Dont know what is going on what technical issues u guys have but would be nice to be open on time

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Michal Szakács . 2021-09-26

MORE AT Google

Great place to enjoy a coffee and relax

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Trevor Monaghan . 2021-09-23

MORE AT Google

Fantastic coffee and fantastic service

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Paul Austin . 2021-09-18

MORE AT Google

A quick and nice place to get a drink, I wouldn't sit outside on a busy day though because it can get very noisy with all the traffic. If you need the toilet you will have to ask for the key as there aren't any public toilets, just a disabled toilet.

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Jack Bantock (Chat Cast) . 2021-08-08

MORE AT Google

Very rude young lady serving, I just wanted a caramel frappe!...really awful attitude

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Neil . 2021-08-01

MORE AT Google

Fast and friendly service every time.

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Gabrielle Peckham . 2021-07-29

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