Taco Bell in Shepway

Food was tasty but be prepared to wait... Staff are clearly overwhelmed with orders, heard them saying the ordering system was rubbish. My order took 12 minutes with only one other order in store, the rest were all online orders with 5 or 6 couriers waiting to pick up.

food cold chips cold. kept pushing delivery time later then first time it had given me. resulting in cold apon arrival

delivery time kept changing but the food was amazing as always

The food was good but the chips were definefly not fresh

Food came stone cold. All went in the bin. don’t bother ordering here

Order was wrong as it normally is. Have this problem even when ordering In person

Food was cold but delicious still

order was cold due to being delivered on the back of a moped

Driver was friendly and food was amazing

The food was stone cold. Still enjoyable but wasnt very satisfied. the delivery driver made it more tolerable as he did his best to get here on time.

first time ordering from this eatery and must say I loved it, will definitely order again

2 can of drink are missing all the food is cold

Missing 2 drinks and food was cold this is the second time we had this happened to us

very enjoyable treat,easy to order and fast delivery.

Food was great. However, the 2 cans of drink we ordered with our meals (Pepsi and Pepsi Max) DID NOT TURN UP (at £2.29 each!!). I was unable to comment on this on your "Is there something wrong with your order" as there was no space for it, and also unable to phone you or anyone about this. Therefore, rather disappointed

Food was stone cold when it arrived

Order was late and missing items I had paid for, plus you leave no method to contact Taco Bell Folkestone, 5 stars for incompetence

5 stars services . Staffs were lovely and very efficient with orders . Place look clean and tidy . Very well organised .

No hot sauces as always plus room temp Pepsi - so not good!

Food o.k.,Service o.k. cleanliness... Little Flies invading my space and landing on my food & drinks. Toilet,a unisex facility with no toilet paper or hand soap. It just felt grubby. Not going back.

Missing churros with a note on the box saying “out of churros” when advertised they were coming

My first ever encounter with Taco Bell and am disappointed. The food arrived very hot and well packaged. The chicken taco and churros were amazing, the chips were okay nothing special but the burritos and Crunchwrap weren’t great.The beef in all wraps were over seasoned, way too strong.The Crunchwrap was very exciting but the biggest letdown of everything.The first bite being a mouth full of plain wrap and sour cream. I couldn’t digest it, was too heavy with sour cream. Nothing like the picture.

Good place to stop for lunch. Good value for money . Friendly,polite staff. I would recommend.

food wasn't very good and it was all barely warm... also if chips have sauce over them, cutlery should be provided incase they aren't eating at home

First time we used Taco Bell it was very good

my orders came incomplete. i ordered fries with sauce and the fries were missing. smh

Great food and staff were very helpful

The food from this place was extremely poor quality and left my partner and I feeling nauseous after. I couldn’t finish mine as the food tasted disgusting. The texture of the meat looks like dog food and whatever the taste was resembles what I imagine that tastes like too. Horrible! Also found a hair in it!

OK ... so first time ever at a Taco Bell .....I was impressed ! The Crunchy Taco Supreme - was as good as the ones I make at home ... so obv just how I like them ! I would def eat at Taco Bell again !

Im waiting 35 minutes for food after im asking where my food and very rude 😡😡

I thought i'd give this Taco Bell another go, but the food is still cold. Measly portions, cold and depressing. Service staff were lovely.

The food is delicious and the prices are reasonable. The staff could be more motivated and it would be nice to see a smile.

Food was Lukwarm, next to no nachos as my side, and next to no cheese on the cheese top nachos on my partners meal. Was delivered in time but won't order from there again.

Have tried to call and can’t even get through, it’s not the 1st time that I have received ROCK HARD churros but today not only ROCK HARD but full of grease, no cinnamon totally bland. Food was full of grease inc the bottom of the box. Used to be really good , more expensive and not worth the money.

Food was just tepid , chips undercooked , taco nice and still crunchy , rice ok , dessert not what is shown . Won't order again .

Fantastic food and fantastic service. One of our Buritto's was cold and instead of simply reheating it, Finn (staff) and the manager made a fresh one instead, and chucked some fries on the house! Customer service like this doesn't come around too often now, great experience.

Food delivery guy was a legend

Very quick delivery, friendly driver. Food was hot, drinks were cold, food was tasty. Very happy customers 😀

We’re served by Chris today and he was absolutely amazing went above and beyond to meet our every request and treated us with so much kindness that honestly has made my entire week. Chris keep doing what you do, you’re an absolute credit to the company.

Was very yummy and quick delivery, they did forget our cinnamon twirls but oh well.

DO NOT EAT HERE! I ordered from Taco Bell last week and have been suffering terribly with food poisoning e.g; vomiting and diarrhoea and I have been very fatigued and dizzy. This place is very unhygienic and I wouldn’t recommend eating here especially if you have food anxiety.

Was alright, order was correct and delivered well in time

the cinnamon puffs tasted like gone off oil and there was no taste of cinnamon whatsoever

My kids love it there, always good service and delicious food 😋

The delivery was on time and was perfect 👌

Always, ALWAYS get outstanding service here. Chris, the manager, and all the staff go above and beyond to make sure customers are happy with the service and their food. Always hot and prepared the way we like it! 10 stars!!

First time in taco Bell today and will be back again soon the staff member on till gave the time help me with my order and explained what everything is, made me feel like I was valued, store very clean orders being complete quickly, food hot and delicious

We have never been to a Taco Bell before so thought we would find out what they have on offer. The manager was really knowledgeable and helpful he explained about all of their food and offers and gave us tasters of their sauces which were delicious. All of our food was delicious! The restaurant was nicely decorated, clean tidy and spacious. The toilets were clean and there was a baby change in the disabled toilet which was also clean. Staff were pleasant and helpful. We will definitely return and I will be taking my family down who have just moved to the area.

Love the cheese and bean burrito slaps better than most wraps I've had in my lifetime

we waited 2 1/2 hours for our order. when it did finally turn up it was soggy and cold. First time trying won't bother again.

food was nice other than churros that were rock hard

Miscommunication by driver, very confusing, arrived without notice

Ordered at 9.10, delivered at 10.40

Food still steaming hot, very impressed and quick delivery ⭐️⭐️🌟⭐️⭐️

the driver was compromised by the GPS being inaccurate. Had I not been out in the street to help him. He would have been much later.

After finising some art work activities, we went to this resturant. a big seller man had offered nice combos/meal deals and helped us get student discounts. I really appricite his efforts and hospitalities.

the food is terrible and the portion sizes are small for the price. The churros aren’t good. Go to tortilla in Canterbury if you want good Mexican food. The actual customer service here is fine though, no hate to the staff

Chips were cold , burritos were just warm not hot

Both meals were missing their fries. I understand this happens but should have procedures in place to reduce frequency. One fries missing? Human issue. Both fries? Procedure issue.

Didn’t get my order so had to order again!!

driver read my delivery instructions and delivered both food and good service 👌 top quality

All the food was great but the Chalupa supreme meal was absolutely incredible!!!

The food was amazing, but you had the wrong phone number

Just had a lovely experience at Folkestone. The manager was lovely and friendly and nothing was too much trouble. Food was lovely too. Thanks so much will visit again.

Great food just wish portions where bigger

This arrived Luke warm sodden in fat no taste very disappointing!!!!

The driver was super friendly A**

Food was nice and driver actually wsited until I collected it😊smazing service

Cold food and items missing not happy atall

First time ever doing the Taco Bell thing, absolutely great. Straight off the bat as you entered, you where gret with with a friendly face and personality (this would be Chris), outstanding chap. He took us through some options and some TB history and I ended up getting a taster bite mini burrito, complete with some of the toppest tier seasoned fries you ever saw. My god. Anyhoo, vibe was a 5/5, food was a 5/5, first time experience was a 5/5 annnnnd so was the hygiene rsting so, all pretty average. I joke. Bloody fantastic, smashed it guys. I'm coming again, and then probably again J. Maioha

Absolutely love the customer service

only 2 churros and one pot of sauce. picture shows 6 churros and 2 sauces. disappointing

worker was very very rude, we literally walked through door to put our stuff down then went to order food and this man came over to us shouting at us telling us order food or get out.

Extremely friendly delivery driver. So impressed! Yummy like always 😋

Great place to eat with kids. Staff are super friendly and helpful. Best fast food experience by far!

Wasn’t the best tasting and the churros where cold so was the cheese sauce the chips where to

Today, when we got to Taco Bell, Folkestone, the people who worked there all had very gloomy faces. When we had gotten the food they never asked us if we wanted any sauces or anything else.

Food was absolutely amazing and still warm at arrival. ⭐️⭐️⭐️⭐️⭐️

Got food delivered and when it arrived it was cold and soggy, boxes were broken so nearly lost all my food,food was sloppy,overpriced,got a burrito which didn't look as it was advertised and hardly anything in it more wrap than contents,churros were chewy,would get my money back but no way to call and get it refunded,overall very disappointed,spent alot of money and didn't enjoy it.

Some of our order was incorrect - we asked for no lettuce but there was lettuce and I asked for chicken in my taco but got beans. Also the food was a bit cold. Unlikely to order from here again

bruck up food bossman’s chicken shop is better and cheaper

Did u want a little bit of taco supreme with ur massive bag of lettuce

Absolutely delicious food! we love taco bell but out of all the ones we have eaten from this branch is hands down the BEST! Also very friendly staff, we’ll be back, thank you :)

Whoever made my order is a saint

4 stars for atmosphere as it's a fast food joint but otherwise GREAT service and lovely people working here. Good food and clean. Recommend it!

Nice food, although they kind of trick you with the pictures, it seems good quantity but they’re actually way smaller than you think

Everything was cold and greasy

hardly any beef in one of th.e tacos,everything else very enjoyable

Not exactly what I was expecting, certainty not what was in picture

fabulous service 10/10 food, love it here! staff are super friendly and atmosphere is lovely and relaxed! would really recommend

Fries cold, mostly lettuce in taco.

Lovely atmosphere, friendly staff 💖💖

Disgusting, thrown together, greasy utterly inedible. Avoid don’t waste your money

chips were cold and chewy, churros were cold and quite firm not nice! There was not very much chicken filling it was mostly lettuce,this was in both box meals

great service the woman who served me today was sososo nice and helpful will come again 🤗🤗

Never had before but was pleased surprised! Very nice!

Food was cold because it was late, the driver had multiple drops in his bag, which includes a KFC!!! VERY POOR INDEED

First time trying Taco Bell and was wasn’t disappointed we walked in and was welcomed by a friendly couple of staff Chris and ched were so helpful advised us on what we should try and we enjoyed every mouthful really really tasty and super quick to our table if you’ve not tried the Folkestone branch I would highly advised you do 5* all around thank you

Love Taco Bell food. Good vegetarian options. Always love the 7 Layer Burrito Meal. Arrived when expected.

Delivered Burger king instead of Taco bell