Taco Bell in Cardiff

The quesadulla was a little bit burnt but only on one area and it wasnt that bad everytbing else was really good

Food was cold. Chips was practically empty and they was soggy also missing cheese sauce

This place is nice, good cheap food and quick service. Officially my first taco bell too, went here with my American girlfriend.

Just left out a bottle of coke off order

SECOND BEST BURRITO IVE EVER HAD

Who ever made them tacos needs to be sacked was where was my chicken they was just full of salad

Missing water as usual always don’t put my drinks in with my meal why am I even paying

Please read me … a lighthearted tale.👀. Romeo Romeo where for art thou..food I ordered?!?! Avoid Taco Bell Newport road! I love the food but Jesus wept this place needs re hiring and sack off Deliveroo as their courier! What a shambles! Always a problem when ordering whether it’s missing items or missing drinks to the whole order not being delivered. Got to say I know it’s not the healthiest option but that’s why we order, for a guilt free treat end of a long working week, so we can stuff our faces in your cheese sauce! Jokes aside the 6 Pepsi’s that turned up from a Deliveroo driver quick to get away (sound of Fred flinstones feet) went down a treat! Just wish they had the decency to bring our actual order instead of argue about the fact that it “wasn’t” them who gave our food to someone with no drinks and it “wasn’t” them who gave us 2 bags full of Pepsi cans 👀 turns out Taco Bell staff didn’t know what happened either! After a lot of back and forth over the phone, we realised in the end it was our fault that we didn’t get our food, so we’re sorry and we apologise for ever choosing Taco Bell and Deliveroo as our end of week treat. I hope you all drown in your delicious cheese sauce just like I wanted to this evening and think of me when you send out your next quesadilla cravings box meal as I never even got to say goodbye to mine 😭 so so sad shame on you, shame on you all 😭😭 but seriously tho as annoyed as I was I fancied oriental instead and have black bean round my chops as I’m writing this review ☺️ byyeee forever p.s random picture attached as didn’t have one of my food 🤷🏻‍♀️

Fast and piping hot .. well done Taco Bell

Didn’t revive hardly any of my order!

2 tacos missing and 2 lots of cinnamon twists

Driver did not pick up my food was waiting 2 hours my mum went out at 9:30 to go to the restaurant and get it

best get a refund. coz I ended up with s cheese quisedella and chips. when I ordered tacos and burritos worth over 20 quid. I ain't happy I wanted beef and chicken ... not veggie.

My order has not come but it’s been delivered make that make sense!

cold, 2nd time we've ordered, 2nd time it's been cold. The tacos just seem thrown together and chucked in to the bag

Delivery driver deserves a praise he was amazing and brilliant customer service from him 👍

Are you taking the mick! You have my addres and becusse we miss a phone call as you drive lazy. Csnt be bothered to deliver the food . Disgusting

Quality was great but my items were missing ordered a meal but no chips arrived with the sauce

first time ever ordering taco bell and was excited to order! but sadly our order couldn't have been more wrong if it tried!! they was missing our 2 tacos and also our fries/chips all we had was 2 burritos and nachos with very minimal sauce (either we didn't order) sadly the first and last order from these. kudos to Just eat for compensating us which was great!

All food was completely cold, hard and had barley any sauce

food is freezing missing items and got given the wrong sauce

Great service ,food was piping hot delicious will order again.

got my order wrong asked for no lettuce and tomatoes but they gave me it with them in

Drove into the car park intending to go to Taco bell for food, was parked for 4 mins then my friend rang wanting to meet, so decided to go get them and go elsewhere without leaving the vehicle, have now had a parking charge thru the post for £100 alleging non customer staying in a customer only car park, that I now have to fight...

wrong order was delivered and now I'm £20.50 out of pocket and hungry, because justeat refused to give me a refund for Thier mistake. just eat has the worst customer service ever are stealing money off people,even though they make millions

Food was cold loads of items missing all the sauces were missing I’m sorry i should of listened to the reviews i wont bother buying from here again

Dirty place. Tables covered in leftover food and rubbish which attracted flies to our table. Not a pleasant environment in which to eat at best average food. Go elsewhere. There are plenty of other options in the area. Tacky Bell 🔔 !!

Very satisfied with the food an service from the Taco Bell team

The food was cold there was hardly any seasoned beef in the tacos it was full of salad you could barely taste any meat at all even the chips were cold very disappointed as this is a meal we love.

Jamal was an absolute star! Thank you Jamal! 😁

Rubbish food not delivered. Driver taken food to the wrong address

Tasty food, service is a little slow. Quality of food is always good. The fries were well seasoned and churros had plenty of cinnamon sugar on.

Great hangover cure, food was delicious especially the spicy wrap.

Food was absolutely amazing, staff were lovely couldn't of expected better will definitely be back for more :)

I’ve had the food here a few times and every time the food and service has been excellent. Great value for money

No drama when. I asked to change my order at the pick up window. Took a little long to get the order

The food was tiny portions and cold. Drinks were badly mixed. The whole experience was horrible.

Driver can’t understand basic things such as reading a map and bare faced lied to me while was tracking him. He couldnt understand “stay there and i will meet you there”. Due to this the food was cold and very disappointed. Service charge needs to get rid of as it’s unacceptable and not satisfactory.

very quick delivery by an excellent courier that found the place straight away.

My whole food order was missing, the only food I received from my whole order was 2x churros. My two tacos and fries was missing. Absolutely disgusting, I could’ve been a customer with kids and left my kids hungry after this situation. It’s very poor. Not happy at all. To top it all off, the delivery driver did not interact at all I opened the door there was no hello back from him after I said it. I said Thankyou there again was not a single word from him. He clearly isn’t friendly.

Worst staff. I never seen this type of restaurant and staff they are racist and won’t respect anyone. No response as well. I think they are deaf

I love Taco Bell.......but this branch is truly awful. I know its new but I'm not sure anybody knows what's going on......I use the drive through and between them not being able to get the order right or not giving you a fork with fries bel grande.....the biggest gripe is if 3 cars are in the drive through it takes ages to get your food........they tell you to park in the carpark and wait.....and wait...and wait....the worst was 35 minutes........its a drive through for heavens sake.....if you can't make the stuff quick enough don't build drive throughs.........then you find there's something missing or wrong.......last time I went the queue was long so I went in.....the kiosks said no fries or chicken available....but there was....I ordered at the counter instead.......but.....they had no lids for drinks or large cups.......this coupled with the staff shouting at each other.....swearing.....just chaos........I'd like to say its a one off but its every time I go......Taco Bell if you read these reviews you need to act fast......so an update as of July 2024........seems things have changed for the better.......much better

I love taco Bell every time but from the burrito meal for two we ordered- volcano burrito was too salty that we had to bin it and there was only tiny bit of meat in the loaded fries. Overall it was a horrible experience we had yesterday night from the Newport Road outlet.

food was cold and missing cheese sauce

Food was cold considering the timing of the delivery was on time very disappointed 😩

Ordered through the drive thru was sat at the window for 10minutes paid got handed my food and the window closed on me so I had to go inside to get my drink and extra sauce that they didn't give me there was one other guest inside and all the people in the kitchen were just standing around talking and the girl who gives me my food then gave me the drink after shouting acrosd the restaurant at another member of staff saying he didn't put the drink on then I got home 5 minutes later and my food was stone cold like it had been prepared way before I even got there

i can’t even drink my pepsi with the dead paper straws

Delicious food, delivered warm. Few mistakes with order (fries instead of nachos and requested chicken in one burrito but got beef in both) Still nice though and at least nothing was missing!

Missing items. Missing 2 portions of nachos and 1 portion of rice. The 2 portions of churros were not prepared. They were missing cinnamon sugar. It is worse than it sounds. Two orders in a row now that nachos have been missing. Last time churros were missing too. You need to check food leaving the store!!! This shouldn’t be happening. I bet it is impossible to get a refund too.

The food was amazing and delivered on time. Definitely will order again.

Best delivery driver ever thank you so much x

My order was missing tango orange and seasoned fries

To be fair, the burrito and soft tacos were pleasant. It was the first time I've tried Taco bell and it was ok. Not great. But ok. Reasonable price. It's a fast food outlet, nothing more nothing less

Very busy with deliveroo drivers. Food nice. Shop empty.

wow! first and definitely last time ordering from here. half of the order missing. no tacos, none of the extra dips we paid for, so the nachos were too dry. the chicken wrap had no sauce in either so that too was so dry I couldn't even swallow it. rung them to say theres missing items but no answer after 30 mins trying. atrocious!

Food came and it was all cold wasn’t very nice to eat food that is cold.

X2 soft taco recieved and X2 pepsi max recieved. Please check the order as 2 items were not as it should be. Thank you

Food is delicious. Delivery driver called me as I requested and was very pleasant and happy. Food came with sauces and cutlery as requested. Very pleased with this order & delivery. Thankyou

As an American living in the UK I was excited to have taco bell for the first time in a long while- unfortunately it did not live up to expectations. My quesadilla did not appear to have touched a grill, with cheese completely unmelted and no color on the tortilla whatsoever. My husband paid extra for a full sugar mountain dew, and was given sugar free. The churros were stale and cold. Two stars because the taco and fries were still good.

I was s couple of items short last time I ordered. I spoke to someone moments after the driver left and was given a code to use next order to get the items I was short last time. I did this today but I have still not received my missing food. Can anyone help with this please?

Food was great and multi person deals were a great option 😁

My food hasn't come it says delivered but it's not been delivered.!!! JustEats are terrible. The delivery guy stole my food. Went to Taco Bell and they replaced my order. Taco bell are lovely, really nice food. But I wouldn't order with JustEats coz their delivery drivers steal your food and then post that they've delivered it to you. They are disgusting people.

My friend I visited here two days ago, yesterday I had the worst stomach pain I have ever experienced. I was in tears from the stomach cramps and diarrhoea. Both of us suffered the same symptoms and it's the only place we both ate at. This is completely unacceptable!! Never had such a reaction from a fast food place, will be avoiding Newport Road all together just in case the bug is airbound lol.

Great food - Such a dirty & messy store though. Needs more care . Team work very hard food is yummy

delivery driver very friendly but my order was dreadful by Tacobell

Missing items driver just said complain to just eat not first time items have been missing!

Driver didn't seem to have 2 bottles of Pepsi Max 1.5

They forgot to deliver my lava sauce for which I paid extra.

whoever made this order... please stop working with food it was inedible 😍😍

Bit disappointed to be missing items.

im not really sure but i think he had ate my food as it said sealed for you on the package and when it was here it wasnt sealed

Great food. Good location with parking right outside.

75% chance of missing items. If you get collection check your bag every time, if you order delivery just pray. Interior definitely needs to be cleaned more often. Tables are usually dirty.

Food was quite tasty, but there wasn't much of it. Not enough cheese and sour cream. The box with the chips in had been put upside down in the bag, so when I took it out, all the chips fell into the bag. The dessert rings were very fatty.

Really friendly people who work here and they always ask how your food is and if you need anything they are extremely helpful and they gave advice on what to order definitely recommend going. The music is very loud.

Excellent service. Friendly driver

I love Mexican food and we were shopping nearby so gave it a try. First impression was it needed a clean! Tables, floor, toilets all needed a clear and wipe down. Despite being quiet it took quite a time for food to arrive and it wasn't great. Not a lot of flavour or content to my crispy chicken tacos and the fries and just odd. The special coating is either not pleasant generally or had not been applied properly. Needless to say we won't be trying Taco Bell again.

Food was good but portions too small for the price

Tacos missing and took so long to deliver i can't even try to reorder them

maybe ten mins late but food absolutely freezing!!! not even like warm absolutely freezing. can't even eat it. don't deliver in a certain mile radius if you cant get food to customers at least warm ! food feels like it's never been warm. unedable. don't waste Ur money

Great food, sadly it’s located in the most scum private car park that has ever existed.

Food was ok but sent the wrong drinks wouldn't have minded so much if you hadn't charged me extra for the drinks I ordered and didn't get

Absolutely wicked customer service from Kyle on the drive through window top bloke made the experience 10/10 simply needs a pay rise :)

Went to Taco Bell today and the service was awful. Staff have no manners when asking politely for things that were missing from the order there was no apology and just shoved in our faces. Toilets were absolutely filthy. Staff seem like they do not want to be there. Customer service was absolutely awful.

The food was good, but it’s not for me

Food was warm and no items missing

Can someone please clean the tables!!

Used to work here, underpaid staff, Food is gross, management is a shambles, the reason its a mess is because nobody has time to fix it, chronically understaffed due to low wage offers and rude management and co-workers. It's honestly a terrible place to work and eat.

First time trying it both me and my partner really enjoyed it.

They left me without dinner at 11:30 pm And the guy that was attending me was useless. Nothing like the service in London. VERY POOR!!!

Yet again one meal (7 layer Burrito meal) was missing. IT's very unlikely that we will order again. Please refund for the missing item.

Darryn is a super I would make him manager made me and the mrs feel so welcome

missing food and drink had to walk to the driver might aswel have just gone to the resturant myself

The worst Taco Bell ever never ordering again

Took longer than expected, the driver got lost multiple times, just eat navigation was incorrect, and food got cold

Tacos were freezing, meat Luke warm, chips Luke warm and dry, cinnamon twirls like flavoured styrafoam

Normally good food and fast delivery but tonight the food came over and hour after it was originally confirmed for. Order was missing a drink and the food was lacking in fillings which was disappointing.

Arrived on time, is hot and nice. no complaints

Volcano burrito too much rice and sour cream and very very little beef

I have been to this Taco Bell a few times and it's always been good.....in this particular taco bell you can look into the kitchen and see what is happening and how your food is cooked! On my latest visit which was on Friday I was there with my kids and as usual they are watching what is going on! What I saw definitely gave me food for thought, the staff on Friday were particularly scruffy, with shirts hanging out etc etc but also people were throwing things at each other and mock play fighting....which worried my two girls! My overall thought on my latest visit was that this Taco bell needs to get a grip of it's staff and you need to make the whole experience more exciting oh and it would also help if the drinks area was clean and tidy!!