Taco Bell in Cardiff

This store went above and beyond. I accidentally ordered my food on just eat as collection after I realised I tried to cancel it but if I did I would still have to pay for the order. I couldn't collect it as I do not drive so contacted the store and spoke to the manager mat. I EXPLAINED the situation and he kindly delivered the food to me him self .I would like to thank him and his colleagues for going above and beyond.

Very good customer service and really helpful food always lovely

Amazing Service from Hannah . Had some issue with the parking and Hannah went really above and beyond helping me and contact the parking company. She is really amazing the store is very lucky having her as store manager. Thank you Hannah 😊😊😊

This is my favourite Taco Bell. I come here with my kids, have some tacos/burritos while we play cards. The food is exactly what I expect (I love a good Taco Bell taco), there is a good selection of drinks, the staff are very nice, the service is good and the establishment is clean. Can't ask for more than that!

Part of our order was missing. Tried ringing the restaurant numerous times but no answer. Food was luke warm. Won't be ordering from you again.

Omg absolutely love this.place better than McDonald's, burger king, or any other place so filling delicious and definitely worth every penny not dear either

Staff were amazing! Kindly sang happy birthday to our friend. Everyone got involved, thank you so much everyone :)

Uber eats made a mistake by putting a differnt address when it shouldn’t have, within 30 seconds id realised it was the wrong address tried to change it wouldn’t let me, tried to cancel wanted to charge me the same price as the whole order to cancel couldn’t get though to anyone at uber eats multiple drivers cancelling. Hannah who works there was absolutely amazing start to finish trying to ring uber themselves asking drivers to take to the right address with no luck! Don’t drive and stuck in with babies Hannah drove her own car to deliver my food! Can’t appreciate her more! Thanks for going above and beyond Hannah

The experienced was very nice isha took my order she was so polite and nice love the whole experience must visit

I just visited Taco Bell today. The girl attended me today was such a nice lady her name is Isha.

Ordered 19.30, arrived 21.40. I have proof food was prepared at 20.10 but i recieved food at 21.40 and i have photographic proof for all i claim.

Deliver took forever and food was stone cold.

Nice music Food was a tad bit cold but service was excellent

was extremely late and barely warm on arrival

ordered second time and arrived on time but my first order didn't and needs a refund for my first order please the second driver very helpful

Took an hour and half to come and turned up freezing.

Always good and the customer service is outstanding.

My go to Taco Bell! Food is lovely, nice atmosphere and the staff are really friendly and helpful with fab service.

Didn’t receive my food as i couldn’t change it cancel order and as I spoke to the delivery driver he refused to drop it to the address I said as he had an order in splott and didn’t want to come to Llanrumney and now I paid for food that I can’t eat and he has put it down as delivered so I am not happy and want my money back when I put my address in on the front page I shouldn’t then need to change the delivery as you can see I’m ordering from a different location

Libby was very helpful with any questions I had

I came in the other week after a long drive and was served with top quality service, and friendliness from a staff member by the name of Andrei. Food and service was absolutely amazing, couldn’t fault it. We will definitely return in the future!!

Will scam you and tacho bell won’t help you the parking enforcement company are a joke

First time trying Taco Bell. Tried ordering online for collection, but app was poor making you choose location and login multiple times. Order failed to go through on multiple devices and browsers with malformed error page. Drove there and tried ordering in person, no flexibility on specials so meals are really expensive. Got home and they'd given us the wrong food. Having not been there before we didn't know what to expect, but should have guessed as the person in front of us when ordering was also complaining they'd been given the wrong food. The food we did have wasn't awful but was way over seasoned.

delivery driver drove future from our house

Was meant to be around 6:30pm and came just before 7:30pm

Clean, quick and hot food will always be back to this store staff are always fab 🥳

Exc delivery and very polite courier 😁

food was great, however I ordered a large and regular volcano burrito meal but the fries were the exact same size.

Makio said it was the best he never had

Clean, cheap, fresh food, tasted lush. If your getting the seasoned fries get an extra cheese sauce as that is delish. Only marked down 1 point as there were a few items on the menu unavailable like Pepsi and the rice which was a shame. But that's the only comment, everything else fab for a quick nice lunch

I know it’s not directly from the store but the food was cold and only half of the drinks came that we ordered and paid for.

Nom nom taco bell. They deliver quite far actually. We live on basically the other side of cardiff to where they are situated and they got here in less than 40 minutes and the food was starting to get cold but honestly that's reasonable.

Regular customer here but over the past few months standards have slipped. The fries are always luke warm dry and too much seasoning. The wraps are also luke warm. I started having nachos instead but they are covered in seasoning it ruins them. The churros are always cold and stale. Extremely disappointing as I love taco bell 😞

1st time and it cost allot was not much there we had set meals ,was not hot atal and it was total rubbish tbh

Nice food and clean too the nacho griller and lava burrito 🌯 is fire 🔥 trust

the burrito ordered was tiny half the size than previously ordered. the quesadilla meal vame with nacho chips not seasoned chips and there was no drink. 1/3 of the quesadilla was completely empty. really disappointed kids!

Food ok for a cheap fast food chain. Nice change form the normal KFC/McDonalds, but ingredient quality not amazing. Avoid this particular store due to parking firm ripping people off. You will be fined for things no normal person considers a parking infringement.

my sauce pot was upside down in the bag went everywhere food arrived freezing

Están muy apretados en la cantidad de relleno que le dan. Mi familia y yo comimos tacos y burritos y tuvimos más concha y tortilla que relleno. No estaría tan mal si fuera barato. Me sentí estafado. Solo escribo una reseña para avisar a la gente. Me hubiera gustado saber si iban a escatimar. El personal era lo suficientemente amable y el lugar estaba limpio

Driver went to the wrong house and took 10 minutes (outside, in the minus temperature) trying to find the correct house, after the order was already delayed by approx. 15 mins.

The food and atmosphere are wonderful, and the staff is friendly and welcoming, making it a great place for families.

10/10 but you forgot my jalapenos🥲

nice driver with excellent communication.

Took over an hour for the order to receive a delivery driver, be prepared and delivered. Far longer than usual, not happy.

the person who delivered was really friendly and polite. Thank you

£100 fine for parking although within time limit

My chips were missing from my meal.

Hot delicious fresh food . Efficient freindly and polite staff . Excellent.

Hannah always helpful and obilgeing and is friendly

Not the best experience even tho the food was cooked to order it was really greasy and tasteless chip was over seasoned the tacos was just full oil and really greasy nearly gave me a heart attack the burrito taste of cheese and grease but on the bright side the drinks was raaa fizzy and nice

lovely food and a great atmosphere! staff are so friendly and helpful! a quick and easy takeaway!

Me gustó mucho mi visita en Taco Bell. Todo el personal era muy servicial con mis consultas sobre los elementos del menú. La comida llegó rápidamente, recomiendo encarecidamente este restaurante de comida rápida.

Servicio rápido, personal amable y la comida estaba caliente. Realmente no puedo quejarme, lo recomendaría a cualquiera y espero volver pronto : )

Terrible, smaller can sent, missing fries and chicken not black bean burrito arrived.

I really like coming to this Taco Bell it is very clean and the staff are very friendly and I would recommend coming.

Less than half our actual order arrived, shocking effort

delivery driver went to wrong address using sat nav

My order never arrived. Driver text me from around the corner saying he would not deliver unless I paid more. When I refused he didn’t deliver and actually drove past me. I appreciate this is not the restaurants fault but what a horrendous thing.

Watched an employee pick food up off the floor, clean tables and then proceed to pick up ingredients and make burritos all with the same gloves, disgusting

Very nice and staff are very friendly and helpful 👍 😀 👌

never used delivery instructions to use the front door

Decided to give this place a try as I had never been before and i was very impressed with the unlimited soft drinks and the meals are great value for money! Thing is it doesn't hurt to try something new as the original plan was a trip to Mc Donald's or KFC but I thought why not have lunch at Taco Bell for a change and I am happy to visit again in the future.

Very quick preparation of the food, nice guys and the food was AMAZING!!!!! 😋😍😍

Had to throw the quesadillas out, got chicken instead of cheese as ordered and my kids only like cheese. Forgot an order of nachos, absolute waste of £37! Usually the food is amazing from here but really disappointed! Hopefully you guys issue the refund!

Great food quick service place eating area not too clean the food a tad greasy but okish

food didn't come I have rang taco bell and they saidtocontact you, please advise how I can get a refund this is not acceptable-

my food was undercooked and cold

My order was made with so much care yum yum I love whoever made my meal thank you xx

The quesadulla was a little bit burnt but only on one area and it wasnt that bad everytbing else was really good

Food was cold. Chips was practically empty and they was soggy also missing cheese sauce

This place is nice, good cheap food and quick service. Officially my first taco bell too, went here with my American girlfriend.

SECOND BEST BURRITO IVE EVER HAD

Just left out a bottle of coke off order

Who ever made them tacos needs to be sacked was where was my chicken they was just full of salad

Missing water as usual always don’t put my drinks in with my meal why am I even paying

Por favor, léeme... un cuento alegre. 👀. Romeo Romeo, ¿dónde estás... comida que pedí? ¡Evite el camino Taco Bell Newport! Me encanta la comida, pero Jesús lloró este lugar necesita recontratación y despedir a Deliveroo como su mensajero! ¡Qué desastre! Siempre es un problema cuando se pide si faltan artículos o bebidas a todo el pedido que no se entrega. Tengo que decir que sé que no es la opción más saludable, pero es por eso que pedimos, para un regalo libre de culpa al final de una larga semana laboral, para que podamos rellenar nuestras caras en su salsa de queso! Bromas aparte de los 6 Pepsi que aparecieron de un conductor de Deliveroo rápido para escapar (sonido de pies de Fred Picapiedra) se fueron a un placer! Solo desearían que tuvieran la decencia de traer nuestro pedido real en lugar de discutir sobre el hecho de que “no fueron” ellos quienes le dieron nuestra comida a alguien sin bebidas y “no fueron” ellos quienes nos dieron 2 bolsas llenas de latas de Pepsi 👀 resulta que el personal de Taco Bell tampoco sabía lo que pasó! Después de un montón de idas y venidas por teléfono, nos dimos cuenta al final de que fue nuestra culpa que no obtuvimos nuestra comida, así que lo sentimos y nos disculpamos por haber elegido Taco Bell y Deliveroo como nuestro regalo de fin de semana. Espero que todos os ahoguéis en vuestra deliciosa salsa de queso tal y como yo quería esta noche y penséis en mí cuando enviéis vuestra próxima comida de caja de antojos de quesadilla ya que ni siquiera pude despedirme de la mía 😭 así que tan triste vergüenza de vosotros, vergüenza de todos vosotros 😭😭 pero en serio tan enfadado como estaba me apetecía oriental en su lugar y tengo frijol negro alrededor de mis chuletas mientras escribo esta reseña ☺️ byyeee forever p. s imagen aleatoria adjunta como no tenía uno de mis alimentos 🤷🏻‍♀️

Fast and piping hot .. well done Taco Bell

Didn’t revive hardly any of my order!

2 tacos missing and 2 lots of cinnamon twists

Driver did not pick up my food was waiting 2 hours my mum went out at 9:30 to go to the restaurant and get it

My order has not come but it’s been delivered make that make sense!

best get a refund. coz I ended up with s cheese quisedella and chips. when I ordered tacos and burritos worth over 20 quid. I ain't happy I wanted beef and chicken ... not veggie.

cold, 2nd time we've ordered, 2nd time it's been cold. The tacos just seem thrown together and chucked in to the bag

Delivery driver deserves a praise he was amazing and brilliant customer service from him 👍

Are you taking the mick! You have my addres and becusse we miss a phone call as you drive lazy. Csnt be bothered to deliver the food . Disgusting

first time ever ordering taco bell and was excited to order! but sadly our order couldn't have been more wrong if it tried!! they was missing our 2 tacos and also our fries/chips all we had was 2 burritos and nachos with very minimal sauce (either we didn't order) sadly the first and last order from these. kudos to Just eat for compensating us which was great!

Quality was great but my items were missing ordered a meal but no chips arrived with the sauce

All food was completely cold, hard and had barley any sauce

food is freezing missing items and got given the wrong sauce

Great service ,food was piping hot delicious will order again.

got my order wrong asked for no lettuce and tomatoes but they gave me it with them in

Conduje al aparcamiento con la intención de ir a Taco bell para la comida, estaba aparcado durante 4 minutos, entonces mi amigo llamó con ganas de reunirse, así que decidí ir a buscarlos e ir a otro lugar sin dejar el vehículo, ahora he tenido un cargo de aparcamiento a través del correo por £ 100 alegando que no cliente se aloja en un aparcamiento solo para clientes, que ahora tengo que luchar . .

wrong order was delivered and now I'm £20.50 out of pocket and hungry, because justeat refused to give me a refund for Thier mistake. just eat has the worst customer service ever are stealing money off people,even though they make millions

Food was cold loads of items missing all the sauces were missing I’m sorry i should of listened to the reviews i wont bother buying from here again

Dirty place. Tables covered in leftover food and rubbish which attracted flies to our table. Not a pleasant environment in which to eat at best average food. Go elsewhere. There are plenty of other options in the area. Tacky Bell 🔔 !!

Very satisfied with the food an service from the Taco Bell team

The food was cold there was hardly any seasoned beef in the tacos it was full of salad you could barely taste any meat at all even the chips were cold very disappointed as this is a meal we love.

Jamal was an absolute star! Thank you Jamal! 😁

Rubbish food not delivered. Driver taken food to the wrong address

Tasty food, service is a little slow. Quality of food is always good. The fries were well seasoned and churros had plenty of cinnamon sugar on.