Table Table in Sandwell

A group of 6 of us attended the Ridgacre tonight and we will not be returning. The issues started from the second we walked in the door. The first issue was several members of staff walked past us before approaching us (we were waiting by the ‘please wait here to be seated sign’). We were then directed to another desk to wait to be seated. It then took approximately 5 minutes for anyone to come to this desk. We were then shown to a table. We sat down and ordered some drinks. We had to wait a long time before our drinks arrived. We then ordered our food - every single item the waitress was overly pushy for us to upgrade for more food. Our starters took over half an hour to arrive and when they did they were poor quality. The prawns had very little prawn in them and the menu stated they would be in a tempura batter - they were absolutely not. They were rock hard. On mentioning this to the waitress she did take these off our bill. The waitress herself even admitted she had tried these before and not enjoyed them. We then had to wait another half an hour or so for our mains. 2 out of the 6 mains came stone cold - we complained about this and then we were asked if we wanted fresh food or this food reheated - we asked for fresh. The ‘new food’ came out very quickly (too quickly for fresh food to have been cooked) and still was not overly warm. We also believe this had been reheated not served fresh. Somehow the request for fresh food had got lost on the waitress’ journey to the kitchen from our table. The steak was not cooked well on these meals either. There had been poor quality cheese thrown on the top of some chicken and a singular piece of bacon thrown in the middle of the plate - this was the smothered platter. Some of the meals were nice and some were average. Before everyone had finished eating, the waitress had started clearing the plates from the table from those who had finished - again a sign of poor service as this made the people who were still eating feel rushed as the bill was being sorted whilst still eating. The waitress had also made a few comments about ‘the day I’ve had’ etc which I feel unprofessional as frankly how her day has gone is not relevant to the paying customer. We did not leave a tip for obvious reasons. We were given the name of the waitress and the ‘chef’ which I will leave below - I’m surprised they were even willing to share this information after what an awful experience we had. We were surprised we were asked to leave a review. We will not be returning to this establishment and I would recommend everyone avoids this venue. Name of waitress: Aaliyah Name of ‘chef’ (someone who cannot successfully microwave food): Mikey

Burn and over cooked food. Service is so poor, we wait ages for everything . This is the second time iv been here and both times has been bad. Staff clearly don’t want to be there, I won’t be returning. And as for saying they cater for weddings, funerals, etc , they couldn’t serve the tables they had. It shocking.

Food and drink were good despite a mix-up with the order. The atmosphere was lacking though.

Lovely place....attentive staff with table service...food was well prepared and presented...reasonable price.. Keep up the good work 👏 🙌

The staff are so grumpy and will ensure to make you feel that “you are not welcome here” will give you an unpleasant look and at no point will have a smile on their face! I am very local to this restaurant and occasionally visit but whoever manages this restaurant needs a good training! I am myself from hospitality industry and know and expect the basics of it! The restaurant could be an asset to local residents. I am sure that if the unhelpfulness, unwelcoming behaviour and grumpiness of the staff continues then it is destined to be doomed. They dont know the abc of hospitality, just handing over menu and throwing food is not what it means. I feel sad for the owners and investors. Most items in the menu were unavailable, however that is the least i could bother, it was the attitude and unpleasant behaviour. Sorry

Horrible service, got told to sit on table it was right under air con so I was freezing I moved (restaurant was empty) I then sore the staff rudely discussing the fact I moved (I moved 1 table away) I then asked if there was an issue for me moving she said well table was booked, I said sorry il move somewhere else then as long as away from air she said no! She took my order for mains then come back to say no fish cake, i ordered again, took nearly 20mins to take my order my I add. I also asked for a Diet Coke she brought this to me 15mins after i ordered it and slammed on table, my meal came 20mins after ordering. Main meal was average I then finished and my plate wasn’t cleared for ages, the tables around me was dirty with plates while the staff stood having a chat one staff member was even stood kissing her boyfriend! My plate finally got removed but my dessert order wasn’t taken I waited 32 mins and I had to call her over she said what do you want I asked is it ok to see what’s on the dessert menu she then huffed and came back with menu I ordered and she brought it to me slammed on table. The service from staff is absolutely awful and not how they should treat paying customers. The staff member was called neevah she had glasses and long hair which fell into food when she put food on table. Shocking service

Good value Lunch Menu presently available for £5. Not at all busy. There is plenty of parking, but remember to register upon arrival. Service was quick.

Pub is nice but some of the bar staff really need to learn how to smile & be pleasant & friendly.

This pub has so much potential, it's in a lovely location, with a beautiful building and a great beer garden. Unfortunately, the experience of eating here really lets it down. On multiple occasions, I’ve been told to sit in the bar area to eat because there “weren’t enough tables,” even though the dining area was nearly empty. It’s unclear whether this is due to poor staffing or just a lack of willingness to accommodate. When I have managed to get a proper table, service has been very slow, it’s often quicker to just order at the bar. The biggest letdown is the food. I've had food poisoning here once (I won’t be going near the chicken curry again), and most of the meals seem microwaved but are still priced like freshly cooked dishes. On top of that, the menu is often limited because items are out of stock. That said, the pub is still worth visiting for drinks. The bar staff are always friendly, service at the bar is quick, and the drink selection is excellent. Just don’t come expecting a good meal.

I have not eaten at this establishment for a long time .I went with a friend service was perfect.my item on the menu sold out but I found an alternative.skin on fries were nice kids meal good value .food all hot not too big a portion.desserts I wish I had the banana cheesecake it looked nice I had a chocolate sundae which was lovely .

This used to be a lovely place but has really hit rock bottom, food prices like most has gone up but the quality has taken a bashing. Burger and chips was below average and Korean pizza was smothered in sauce. Staff were rude and not wanting to help, no check back on how our meals were. Definitely won't be back again

This restaurant was next to the Premier Inn where we were staying so we had our breakfasts there. We also had an evening meal on one of the days. The food was average, and it took awhile for it to be served. The entire place needed a refit as it was tired and the carpets needed either deep cleaning or a new one. Staff were nice though. 😊👍

Been here a few times and service has always been fantastic. This time we decided to come pretty last minute, we booked last night for a table of 15 for today and they got us in no problems, and service was absolutely fantastic yet again. Brilliant vegan and veggie options, great sized portions, reasonably priced and always so friendly and happy to help. Wonderful family pub, we’ll always come here for our family meals! ❤️

Very good value and excellent prices

Had a lovely meal was pretty cheap and lovely for the money on the flip side ended up with a lovely 100.00 fine as no one bothered to tell us that you had to put you reg in. As we hadn't been there for a while . Made a great experience into a bad one and for that I won't be going there again now just out of principle

Just had the usual full breakfast here at Ridgeacre Table Table. Food was excellent as ever and always pleased to be served by Lorraine who is very helpful and professional 😁 Mike

I'm not the easiest to please with food but the food is very good. Staff are perlite and very professional

The food is disgusting The staff are rude, disrespectful and lazy more interested in messing around and talking. We complain about the food and got no response. We then waited over half an hour for the bill we got ready to leave still nothing when complaining about it we were laughed at by the staff and told I did ask if you wanted anything else and you said no ( is that not the point that the get the customer the bill) . The restaurant itself is old and tattered broken chairs, dirty tables

Went for my niece's birthday party

Went here yesterday with family and what can I say,great value for money,food was beautiful and plenty to and Lorraine was very welcoming 😄😊

Expensive, boring menu. Service was not great. The pop was watered down and a small pour. Felt ripped off, knowing there are better experiences at other pubs for less money.

The food and service was amazing

Have breakfast there most Monday and the lady who serves us is amazing always makes us feel welcome and took my brother for the first time the other day and he loved it! Food was amazing and price was cheap!

Been for breakfast today for the first time here. I was pleasantly surprised. Food was lovely And the service was lovely also Lorraine was very welcoming and friendly.

Very nice meal. Ideal location if heading into Birmingham by tram as right by Blacklake park and ride tram station

Went for breakfast, nice place and clean but continental breakfast was disappointing. Pancakes were horrible and no muffins or pain au chocolat.

Stood waiting to be seated whilst staff just chatted away. Sat myself at a table as the restaurant was empty, asked for menus and was told to wait again to be seated….. woman who served us was necessarily rude but wasn’t exactly friendly. Staff cleared all other tables apart from ours. Ended up having to find the waitress to ask to pay. Food was disappointing to say the least.

Popped in as passing for a quick drink. Quiet clean pub.

Came as part of a group for Christmas lunch. Place was busy and the staff were non stop. Food was pretty good.

Sorry to say ,but very disappointed 😔, our second time here for Christmas dinner, first time amazing,this year so disappointing,our table booked for 12.15 , wasn't served our dinner until 13.40, we complained and had a complementary drink on the house,other families was complaining to because of children getting hungry and fed up, When finally got served dinner it wasn't anything special,no taste,looked like a microwave dinner, plate swimming in gravy.Sorry Ridgacre you've lost our costume for Christmas dinner forever.

I am very disappointed with the service of this restaurant. I heard multiple racial slurs by not one but two members of staff. I had complained to the manager and my complaint was brushed off. I knew from then that I needed to leave. When I was about to leave, my food had arrived so I had tried a fry before I left but it was cold after waiting over an hour for my course. I would not recommend this restaurant, the only thing I would recommend is that they were shut down.

If I could give this place a 0 I would. I arranged for a few adults in supported care to have a Christmas meal together and unfortunately one individual suffers with complex disabilities and was unable to attend on the day. We asked if we could collect the food and deliver they refused and then when we requested a refund they also refused. This is disgusting the poor gentlemen has now wasted money and doesn't get a Christmas meal that he has paid for. I will never use this pub for any of our events/gatherings. Disgusting service with no empathy or understanding of people with disabilities.

Great night at the Ridgacre, the food was good and the service from Ellie was excellent - we will be back!!

Work Christmas party, very disappointing. Ordered from main menu, fish and chips. Not what was on menu. Arrived on plate with 2 pieces of small battered frozen fish, was mushy inside. Also had no bap with soup for starter. Ordered Turkey dinner, was also disgusted as was sliced sandwich turkey meat, not fresh carved turkey. Stuffing was awful, frozen roasts and Yorkshire puds. Didn't eat my dinner,would not recommend it!! No condiments provided and also poor service for extra drinks. Not value for money, found cutlery filthy too. Would not recommend!! Looking at other meals my colleagues ordered for mains, I was not impressed.

We were staying at the Premier Inn next door. We thought we would treat ourselves to breakfast. Big mistake. The continental breakfast was appalling. Black bananas, no fresh fruit, no croissants. I had to ask for milk for the cereal and more croissants ( which eventually arrived after a grumbling response), I dare not ask for fresh fruit! Apparently, they were having a stock problem! But they still charged the full amount. To be fair, most of the cooked food was hot, sausage delicious. But bacon cold. I gave up. Don't go unless you are prepared for disappointment. We won't be going back.

We went here for our works meal and it was well organised, the meal was lovely, food was hot and there was plenty of it and the staff were really helpful. Thank you.

Lovely food, great service and nice atmosphere.

Ordered a £3.50 bowl of 'skin on fries'. But what i got given was a tiny bowl containing approx' a dozen 'french fries' style chips. Rip off!!!

I had the Sunday roast and have to say i loved it. I was in quite a large party and everybody enjoyed their meals.

Great service and great food, reasonably priced too

Half the menu was missing, and the portions weren't very big. Staff made up for it with great service and a sense of humour.

Meal came out quickly and was tasty. Very friendly staff.

Our waitress was excellent she was friendly, helpful and cheerful

We were greeted by a lovely lady called Aaliyah, very pleasant and great customer service. Food was lovely and fresh highly recommend 5*

Really enjoyed my evening with my partner here. Food was so nice and so was the service. Would highly recommend 👌

Always a warm welcome greets you. Special thank you to Lauren and Cory who always take time to chat.Great atmosphere. Service exceptional. Food , great value.

One of the servers was also a coeliac so was really helpful with the menu options. It's a shame there's not a key on the menu for GF, had to use the dreaded folder but the food was nice

I kept driving past this pub on the roundabout and wondered what the food would be like. I'm glad I went as the food was delicious and the drinks were nice also. It has a large dining area, and diners and drinkers can validate their parking for 3 hours FREE on entry. You have a good view of outside and plenty of space indoors. The main menu could do with slightly more choice, but I'd be more than happy to go again and try their desserts.

We were seated at a table in the window with a view out to the canal with ducks and geese .The staff were very friendly and helpful 🙂. There were three of us, and we all had a roast dinner followed by a sweet, all of which was really nice and cooked well .

Absolutely fabulous service for both dinner and breakfast The food was lovely and hot for the evening and our waiter was lovely couldn’t do enough for us The breakfast was really good and the lady in charge was very professional and very good she had everything sorted. The breakfast was lovely and plentiful. You need knew toasters they’re very slow but that’s the only negative we’ve had a great experience there and will be back for another family occasion from cornwall

We went for breakfast. Relaxed atmosphere, very polite and helpful staff. Breakfast was everything I ordered and cooked great. Second reviewed visit 3/9/24 I understood no friers working meant a reduced menu, but my plate seemed decidedly light on food. What I had was ok, just not a lot. It also seemed like we were forgotten about, as they were quick enough to take drinks, then orders, but took an age to get to us for desert and when it arrived it seemed cold (sticky toffee pudding) but the ice cream had melted! Had it just been ready ages and forgot to serve it to us? We have been a number of times, and this wasn't the best!

Cutlery wasn't very clean. The knife was full.of grease. The meal was okay but.the chips were soggy and black

Really lovely continental and full e glass breakfast. Excellent bacon and sausages, tasty and crispy. The lady at the front was lovely, warm and friendly. Excellent service, things were topped up regularly

Staying in the premier inn next door and the breakfast is served here. The selection of food and service is great, Lorraine at the breakfasts is brilliant! Really welcoming, great with the kids and on top of the service!

Lovely meal with excellent service 👌

We went on a Tues evening so it was a bit quiet. There was a delay in our food order but when it arrived it was good, all meats cooked as to order. The staff are cheery and helpful which always makes for a good experience. P.S due to the wait for food order the venue made up for it 100% with a generous refund. We found out later there were earlier problems caused by the adjacent hotel guests who wanted to eat at the same time without booking. We will be going back, its a pub with good food.

We went there last night 17.8.2024 for my boyfriend 50th birthday what a fantastic night we had food was amazing and staff just couldn't do enough for us thank you for making his birthday a great night xx

We visited here for breakfast as the place we intended to visit was closed, glad it happened! The service was very good, the staff were welcoming, friendly, polite and helpful. The food was tasty and well cooked. The premises were very clean and tidy. The other customers appeared to be very happy and some were regulars. We were very impressed with the prices and will definitely be returning soon.

Me and my friends like to hang out and drink there. Very cozy and has a nice atmosphere

Spent a week here for work, and every morning was greeted by Lorraine. Knew my order and was always very helpful and friendly.

Good food, helpful staff & nice surroundings

Nice breakfast with continental buffet as well as the option to order a full range of English breakfast items for a fair price. Particular praise for Lorraine - very pleasant and efficient service. Also noted her hard work and commitment in keeping the outdoor area clear of cigarette waste.

To Lorraine (The Hostess), lovely lady with great personality & humour. Looks after you straight away and more than happy to have a chat & laugh with you. To Steve the cookie, great breakfast & I know you can't please everyone all the time but a wee bit less oil and brekkie would've been spot on bud. All-in-all great place to go for breakfast at a great price.

walked in to be met with no hello, miserable staff, told we have an hour and a half to order and eat a meal to be told every table would be full and we would have to leave, had to tell my grandchildren they couldn’t have a pudding due to this time restriction , waited 45 minutes for the food to arrive which again cut down on time. left feeling totally dissatisfied, we will not be returning to this establishment. p.s. we have never complained about anywhere we have eaten before but this seriously need to be looked at about staff and their treatment towards customers .

Evening meal was well presented and enjoyable however breakfast had a lot to answer for. Staying at the Premier Inn opposite we naturally went there for breakfast. When we went in we were seated and told that all breakfasts are cooked to order so imagine our surprise when 2 minutes after being seated and order taken the meal appeared in front of us. One breakfast was bacon, sausage, fried egg, hash browns and tomato. Bacon was cold, sausage overcooked, egg a bit dried out as though kept under a heat lamp and had started to dry out, and the hash brown was totally dried out, hard and crispy. Tomato was fine. A second breakfast of hash browns, scrambled eggs and beans was again dried out hash browns, scrambled egg rubbery on top liquid underneath. Beans were fine with toast. Non of this looked as cooked to order. At £10.99 per breakfast was ridiculous. There wasn't even any fruit or fruit salads. Complaining to the waitress didn't seem to bother her. After speaking with the manager we were told the chef starts cooking at 6.30am and we were eating at 9.30am, breakfasts served until 10.30am so has to keep items warm. That to me is NOT COOKED TO ORDER

Not even a one star. Unpleasant staff Is an UNDERSTATMENT. When ordering my food I asked items of my breakfast be well done. "The kitchen is too busy to have food well done". They said. Asked for items on the cold menu to be restocked, all the croissants were gone. Whole three trays, none left. I asked politely If they were being restocked. Got snapped at and said yes I will. Will not be returning.

Loved this place popped in to get breakfast whilst my car was being looked at at Arnold Clarke. The staff are amazingly friendly to me and my daughter the food was wonderful and me and my daughter enjoyed every second in here would definitely recommend if I could I would give 10 stars!

You may need to book a table. Remember to register your car. Parking charges in operation.

Recently met a friend there for coffee. Very pleasant staff and friendly atmosphere.

Food was average at best. Ordered medium rare steak and it came out rare and they left my peppercorn sauce in the kitchen. Really grumpy waitresses called Ruby H, seems she doesn't know how to say the words please or thank you. Didn't ask us if we wanted sauces with our meals etc. When she gave us the bill she just slapped it on the table and stood there. Avoid.

Beautiful all you can eat breakfast, served to your table

The service was excellent every time I stay , spicy wings are the bomb !

Absolutely amazing place, staff are lovely and caring, food is always fresh and hot and the atmosphere is great, we come weekly every sunday cant fault it, cant say the same for the customers that come though taking pictures of people eating, weirdos. 10/10 recommend eating here xx thank you guys

Fast service considering we were told that there was a long wait for Sunday lunch. Food served within 1/2 hour.

Staff are amazing they make you feel really welcome and always give great service with a smile definitely recommend 😃

Came here only for a drink. Can't fault the Guinness was nicely poured and kept pretty well. Glass could be cleaner however as the bubbles show up on a Guinness glass that hasn't been cleaned properly. Overall very happy with my pint and service.

Lovely food, lovely staff. Good service. Great meal out!!

What a lovely place ,staff are so lovely and friendly,viki the manager is very helpful ,tonight we were served by Daniel who provided us with a lovely service but to be honest all the staff are lovely and helpful,and of course the food is very good at pretty decent prices .

Some technological nonsense at play on the car park requiring you to register your vehicle. Place itself is really good though.

Enjoyed a very tasty breakfast after a night in the Premier Inn next door . Staff take a lot of pride in the establishment and are very welcoming . I enjoyed relaxing a while . Peaceful and spacious despite its urban location . Brilliant !

Staff are friendly and will make you laugh. It's like going to a local you have known for years. Thanks to all of Lorraine and her staff

Great place for food very nice indeed great staff loved it

The best customer service I have ever had at a restaurant. The team remember your name and favourites and greet you with warmth every time you walk through the door.

Cracking brekki lovely service from Lorraine

I thought the Ridgacre pub was very nice. The food was 10/10 and staff were great. Really enjoyed it there

Breakfast service was absolutely pitiful. I ordered my breakfast, waited 25 minutes, still no breakfast. Waiter walks past and tells me it's just being plated up now. 10 minutes later still no breakfast. I was going to be late for work so had to leave and ask for a refund. Never have I had to do that in nearly 10 years of working away. I wouldn't mind but there was literally myself and 4 other people having breakfast. I would definitly avoid.

Place is awful, staff are rude and most importantly they keep taking money out of my bank with no explanation, manager tried to say I was lying until I showed up to explain and she couldn't even string a sentence together. Still waiting for a call back from someone to give me a reason as to why they have charged me 4 times but i won't hold my breath! Avoid at all costs... literally!

Lovely being with a great group of ladies

First impressions have never been before. Liked the ducks and pond, Clean and welcoming. Staff were friendly, efficient, and helpful. Drinks were value for money and the food excellent.

Dear Ridgacre Restaurant Management, I want to express my sincere gratitude for the delightful breakfast experience my party, consisting of four adults and a toddler, recently enjoyed at your establishment. Despite there being only one server present, Lorraine, who also happened to be the manager, she worked tirelessly to ensure we had a lovely experience. Lorraine's dedication and warmth made a significant difference to our visit. In particular, I want to highlight her kindness towards my 2-year-old son. When he became upset, she went above and beyond by giving him a pig teddy, which instantly lifted his spirits. He took a big liking to her, and her thoughtful gesture made our breakfast even more memorable. The breakfast options were outstanding, and the quality of the food exceeded our expectations. The kitchen staff ensured that our cooked breakfasts were hot and delicious, which we greatly appreciated. Additionally, the exceptional service provided by Lorraine created a welcoming atmosphere that we truly appreciated. Overall, our experience at Ridgacre Restaurant was nothing short of wonderful, thanks in large part to Lorraine's dedication and exemplary service. We look forward to returning soon for another enjoyable dining experience. With warm regards, Ashleigh Shingler

Great service,great staff,can't do enough for you.Food was excellent and very quick.

It's absolutely disgusting food frozen jacket potatoes and tiny chicken wings very over priced overall avoid could not melt butter in the jacket potato stone cold but all get is sorry about the potato....

Be careful when eating here as if you forget to register your car reg when you enter you get fined £100 for 1hr stay . I am an old woman and got very anxious when the letter arrived so paid the fine . Staff should remind people when they enter not rely on small signs when you enter . Staff were not very helpful and couldn’t wait to get rid of me .Older car drivers BEWARE shall not be going back

Thank you to all the brilliant staff at this great restaurant. Just spent 2 days having great food (Breakfast and Dinner) here as part of a large group. Despite a lot of us, food always came quickly, hot, very tasty and... together.... You deserve medals

Pub smells like urine. Actual urine. That is not a drains issue. Glad we weren't eating here. And shuts at 9.30pm Sundays, dinking the bell for 30 mins. Joke

It was nice food service was good ,we was asked couple of times if we was ok and did we want more drinks which we did ,we felt looked after.

polite staff..nice food..left happy.nice staff

String in my meal, server not interested it was only a bit of string, no explanation given. Not good enough, food cost enough for that at least, never eat there again

Our first visit in about five years. Staff and menu changes are noticeable. Food was excellent, service first class, we went as a family group and will certainly be returning in the near future.

Went for breakfast with friends. Lorraine our server was exceptionally friendly and accommodating. Had a good laugh and a good time. Very affordable meal at 9.99 and Drew the chef cooks a great tasting breakfast