T G I Friday's in Gateshead

Kala was an amazing server as always, she always goes out of her way for everyone and makes the experience worthwhile, thank you!

My wife loves the JD chicken from here, great experience today thanks to our server Kala she was really friendly and attentive filling our drinks and serving with a smile! Portion sizes big too!

Robyn was a lovely server. So friendly! However our food took a while to come and it arrived cold but after speaking to Robyn we were offered a small discount on the bill

Just been for food and some cocktails with my partner, amazing experience from caitlin, food was amazing cocktails too...can't wait to come back

Picked TGI Fridays for lunch while we were out shopping (Monday), didn't get off to a great start as we were left standing waiting to be seated for approx.. 15 mins, this was despite several members of staff walking past us and not one acknowledged us. Ordered drinks 1 drink came out straight away but waited quiet a while for the other 2 drinks, we had to ask a members of staff about the other 2 drinks and she said she would check, then came back with them straight away so presumably there were just sitting on the bar. We were seated opposite the food pass, we ordered our food and waited to be served. I noticed food had been put on the food pass and staff were just walking past, I even said to my partner that food had been sitting on the food pass for 15-20 minuets without been taken out, I watched as the waitress collected the food that had been there for some time and brough it to our table, as this was our starter I did not to say anything as I don't like to complain when you still have food to come. No sooner had we finished our starters the plates were taken away and our mains were brough out (more food I had seen sitting on the pass for over 10 mins). needless to say both the starter and main were barely warm. At one point a woman even came over to the pass to look for her food (more food sitting on the pass for some time), after she stood there for 5 mins then one of the staff members told her she would bring it over. When I did eventually get the bill I mentioned about the wait times to which she apologised and said they were short staffed, I counted 4 floor staff working the floor (well when they were about) and the place wasn't even half full (God help anyone that goes when it is busy)..

Great service, friendly waiters, we were well looked after, food was great as always, lovely seating, would definitely recommend, freya our waiter was such a lovely girl.

Very pleasant place. Been before so I knew it would be worth coming back. The food was lovely, didn't take too long to come and was presented very well. The staff are really nice and our server Kala was very polite and a great team...

Freya was a great waitress so helpful and made our experience at TGI’s really special for my sisters 17th. Greta good and even better service!! Thank you Freya! X

Best service! Best chicken 😋 Freya looked after us today and made our experience great. Would definitely return because of the friendly service she provided. Thanks again! :)

Kala is the best waiter in T.G.I Fridays she's always smiling 😃 And very polite what a lovely lass x ❤️

Fantastic service, and great with my 4 year old. Very attentive and kind. Made the experience extra enjoyable. Thanks!

Went for bottomless brunch for the first time here, multiple previous visits no issue at all, but after almost 20 minutes of being seated for our booking we weren’t greeted or served so we knew something was up There was a lot of system issues...

Went to tgi Friday tonight ordered burger and chips and onion rings. When the burger it was burnt so badly it was black and I tasted even worse just like I looked burnt to crisp not flamed grilled but charcoals awful the chips were decent...

Not busy 15 minutes waiting to order drinks then noticed that the cutlery ok the table was caked in old food so didn't wait.

Dani and Ravi were really accommodating and served us some brilliant drinks! Definitely recommend this place if you want somewhere to relax and have some eccentric drinks 🍹

Came in for a couple of drinks at the bar to celebrate my birthday with a friend. The service was absolutely amazing, Ravi and Dani were as lovely as always. Tammy also came over to say hello and was a delight. Always have a great...

Dani was fantastic! We attended bottomless brunch and the service Dani provided was excellent! We were picky with our food request (sauces on the side 🙄) and Dani noticed before the food even touched the table that it wasn’t exactly how we asked. She fixed...

Nicky was very pleasant and really great at what she does, the food was great too. But i did notice nicky had to cover a HUGE area and with the level of service she gave every person she saw, i was left waiting for about...

Lovely food, very quick and friendly service. We got the 2 courses for £18 and it was fantastic!! Emily was very attentive and so helpful!! We will be back 😍

Ellie was so helpful and so lovely throughout the whole meal :) lovely food and great service from Ellie. Big shoutout to her!

Great service from Nicky, happy polite and very attentive. Great member of staff, couldn't do enough to make out visit better.

Nicky was really friendly and attentive with our table so food was nice and quick. The food was great as well.

Nipped in for lunch as we were out for our mams birthday day out. Our waitress Nicky was lovely and very friendly. Perfect customer service! Meal was amazing and the cocktails were delicious.

Dani is a great server, got us everything we needed and even had a little chat about crystals (they're not rocks)

Ellie was very friendly and helpful and made our visit easy and enjoyable. Would definitely visit again

Freya was so so lovely, really attentive and friendly. 5 star service. Great selection of vegan food

Good service fantastic experience such a pleasure to eat here every time and a lovely waiter deserves a pay rise xoxo

Had an amazing time at TGI’s tonight. Amazing dinner and lush cocktails. Freya was an amazing waitress, on it all the time even with having a lot of tables to look after. Definitely be back!

Ate here today, had nachos and then the sesame seed chicken. Freya was so welcoming and happy to answer any questions abt the menu and then was so fast taking our ordering and checking everything is okay! I would recommend

Visited to celebrate a birthday and received great service from Nicky really friendly and great with the kids.

Very speedy and friendly service and great food - thanks to Ellie our server. Highly recommend for a lunch date with friends

Nicky was extremely friendly and so helpful. I would definitely come back here! Always came to check on our table and had a lovely personlity. Made me feel very comfortable :)

Nicky was very friendly and helpful. Food was good as always. Not long to wait for a table either :)

We were served by Nicky who was very friendly and helpful. It was a very pleasant experience and we will definitely be back

Dani was a star, great value for 2 hours! Really good cocktail selection, beer was nice, all round good!!

Went to TGIs on December 22nd. Booked for 10 people. Place was freezing as heaters had gone down( didn’t know this until we sat down) the place was unclean. Not enough staff on. Food was not the best. Been here loads of times before and...

Really speedy service, staff is very warm and welcoming . Emily was really nice and superb customer service

Absolutely amazing girl happy to make every drink and made sure every request was catered for thank you so much for everything

We were a table of 6, and waited 50mins for food to arrive. We saw our food waiting on the line for 10mins and had to point this out to the staff. Food was not all there and most was cold, staff we're totally interested...

Second time this year we were turned away at the door, even though there were loads of empty tables. We were told the kitchencrew could not handle lunchtime at it was. Have more staff or less tables, because this is ridiculous.

Food and service was very nice here. Restaurant was busy but we still had a good time. Its in the centre of Newcastle so very near the shops

Cocktails advertised as 2 for £12, only when time came to pay were we advised they had to be the same cocktail, nobody mentioned this and it isn’t specified on cocktail menu. Wouldn’t care if they were actually worth the money but they’re just sub...

Amazing food. Fast service and it was busy! Great atmosphere and the toilets were clean. Chicken strips were yummy. Perfect for a break from Christmas shopping.

Went with 2 adults 2 children. Took 15mins to order drinks/food. Hot chocolate tasted like dirty water. About 45 mins after ordering the waiter stated the system had gone down so there was a delay but some of the food was ready. The children were...

We were sat next to the serving hatch and some of the food had been sat under the lamps for a good half hour. Luke warm mains arrived without chips after an hour from ordering which we were told were coming cooked fresh. By the...

andy was a great waiter who provided good quick service and good communication skills he improved the service so much and made the experience better

Jess is a very accomodating server. Courteous, approachable and hard working. The food and drinks are great at well. We enjoyed our dinner.

Great food and friendly and helpful server Emily. Would definitely recommend and come again in future

After a fun day at the arcades we thought we would get a bite to eat before coming home. I liked the addition of the halloween cocktails. All food was lovely. Only issue we had was my sons burger from the kids menu. It came...

Food was amazing!! Service was outstanding!!! will definitely be back again because of the lovely lady named Jess❤️

Excellent service, excellent food!!! Had a very nice surprise as I know one of the waitresses, Jessica!!! Haven’t seen her in quite some time!!!

We came in and had some food from the 2 for 18 menu kala was very attentive and helpful with orders etc, thank you for a great visit !

My young ( 12 years ) granddaughter wanted to visit TGI Friday last Sunday, the 11th It was to be her and her friend, Daniel and would be the first time she'd sat and orders on her own without adults sitting alongside them. The server...

Really pleased with the meal and service provided by the guys and girls here at TGIs in Eldon Square Newcastle. Special mention to Jess the waitress who was really nice, and friendly. She shown great customer service traits!

Many thanks to Jess and the rest of the team. They were very friendly and professional and made my birthday celebrations much more enjoyable. The free cocktails to try were a definite bonus!

Amazing service, and a beaming smile! :) will definitely come back, and made sure we were okay throughout the whole trip!

We stopped for lunch at Newcastle TGI, and even on a busy Saturday we got the best service we could ask for from Andy! He made us feel so welcome had great chat, took an interest in me, my fiancé and little boy! He made...

Service was slow, 30mins to get my coke, food cold had to send it back. Usually love TGI,s but this time disappointed. Slow to attend tables on arrival which is always a poor sign.

Our waitress Jess (whom we’ve met before on previous occasions), greeted us promptly and was very enthusiastic and professional about her service, promptly sorting our orders and service. The new cocktails we were given to try were absolutely phenomenal, what a lovely experience being able...

Jess was a very good waitress which was very polite and helpful,would come back again, the food was very good too

Came in for food after the football tonight and Jess was out waitress she was really good and very helpful made sure we were happy with everything and got the manger when it came to ordering our food as I have an allergy and she...

Food was great (had the tex mex salad with veggie chicken and cheesecake)! Drinks were amazing (red wine and a couple free drinks to try from the trainee bartenders)! Service was next level (thank you)!!!

Served by Jess and Ste lovely food very polite and professional an really good service take time out to look after there customers. Thanks guys food was great an well done to chef tonight too better then two weeks ago, sorry chef from two weeks...

Amazing service all evening. Lovely meal and lovely staff. Food was hot and good quality and cocktails were well made with just right amount of ice

Completely spontaneous outing with the girlfriend we had and absolutely fabulous time. Staff, food and drink were lovely would highly recommend

Great service from Jess, and lovely food. Great views of Newcastle too! Nice atmosphere and friendly staff.

Jess was brilliant for us, very attentive and great service! Food was great too. We’re down for the weekend but we’d be back if we’re ever here again, thanks Jess!

Went to Fridays today as a treat and we have to say server Andy was one of the most nicest servers we have met helping us out with allergies too if you get a chance pop in We definitely think Andy needs a promotion

Me and my partner came in for dinner time. They have a really good selection of food, and the burgers are really worth there value for money. Full of flavour and we're never disappointed, the service is also brilliant from emily couldn't recommend the place...

Andy the server was quick with drinks and very friendly, and the food was amazing. We had the best time here for brunch

Jess (aka pitbull) was so lovely and helpful, 10/10 for her costume too. Food was amazing as always. Lovely meal out.

Had a fabulous meal here today with family. Lovely food, great service, brilliant location. Will definitely go again

We arrived without a booking at 9.30 and were relieved to get served! Having not been to a TGIs for many years I had forgotten how good the food was, with the best burger I’ve eaten for a long time. The only downside was the...

Absolutely rubbish, service very slow, food average at best, worst TGI we have ever been to, infact so bad we may never use TGI fridays again

Went for Sons 13th Birthday and Emily was our server. Extremely friendly and helpful. Nothing was too much bother. Food was fabulous as was the Brambles. Nice wee touch getting some complimentary birthday cake.

We had great service and atmosphere, Helen and Emily C were lovely!! Will definitely return for more Cajun cream pasta!

Food and service great! Ordered nachos and Cajun cream pasta which were delicious. The manager Helen checked up on us and was very friendly and professional to talk to, and Emily C was attentive and helpful, ensuring drinks were filled and we had everything we...

Excellent service by a lovely young lady, she made me feel comfortable and keeping checking everything was good. She was friendly and made sure we had a good time. I think her name was rebekka, I would definitely come again :)

Lovely guy really helpful with my toddlers food choices Polite Great visit for my birthday meal 😊😃

Very friendly and fast service!! Tasty and refreshing food/drinks We Definitely will be coming back again!

Food was great fast and the server was very polite and accommodating despite it being busy. Thanks again Tia keep smiling as you’ll never know who’s day you will make :)

Kala was a really friendly server, compliments to her, she is a credit to your staff!! food was delicious and prepared quickly- we both made amendments to our food which they accommodated for no problem. lovely visit 10/10

We visited today with our toddler and the staff could not have been more accommodating- offering him crayons and an activity pack to keep him occupied as well as a balloon while he was waiting for his meal. We all enjoyed our meals and the...

We sat at the bar to have cocktails, Harry was so welcoming and friendly. He made some unreal cocktails and even recommended us a couple! Amazing service

I went to TGI’s Newcastle for some drinks with my friend, and Harry was really attentive on the bar!

amazing atmosphere we had a drinks after having a dinner , the cocktails was great and the drinks are fair priced the server was kind enough to bring our drinks to the table .

friendly server and great food! drinks were superb and tasted so good!! would definitely come back here

OMG we had great food but the greatest customer experience. So, thank you Jacob! The food is always the best. Only issue was our food came a little late and one of our friend’s food came pretty later. But regardless we felt happy cause our...

Kala and Tia were wonderful and kind when dealing with us, throughly enjoyed and would come back again.

Friendly welcoming staff. A good stop off for a break and lunch before continuing with shopping. Tia and Kala were cheerful and chatty. Would come again

Food was lovely and our server Kala was very polite. Great service from all the staff. Would come back again.

Great food lovely atmosphere would definitely come back soon. Staff friendly and very helpful highly recommend

Situated in the centre of Newcastle, this restaurant is ideal for lunch whilst shopping. Our food was delightful, served by the usual 5* standards of Tgi Fridays.

Very fast and friendly service here, our waitress, Racheal was absolutely amazing. She had a lovely personality and made our visit here very special. Thank you to the lovely staff. Had a wonderful night!

Second time in being severed by Rachael. Super friendly and looks after you fab drinks Will definitely return

Great night, started and ended the night here because of excellent service by Toby. Went above and beyond to make our night enjoyable and can’t thank enough. We’ll be back!

Amazing service as always, Thank you Kala!! Perfect for a nice relaxed date meal with a great atmosphere

Excellent service from Amelia! Very attentive, polite and very helpful. An asset to the company. Superb visit experience.

Ethan was great but unfortunately most of his colleagues seemed a bit ... untrained. Luckily we thought it was funny and laughed it off but can imagine people getting a bit ire over it. Vegan burger was sadly a bit dry today but it was...

Happy to find a Friday’s in the centre of Newcastle. What a disappointment in such a perfect location. Music way too loud, rather drafty seating. I had a 10oz Sirloin which, I have to admit, was cooked as ordered - more rare than medium. However...