Swoon in Bristol, City of

Beautiful ice cream and fabulous staff. I had some time to kill, so I decided to sit in today. Ice cream was fantastic (as usual) but special kudos to Izzy she was really lovely. Smiling, wishing everyone a good weekend. She’s a real credit to Swoon :)

Fantastic gelato. Highly recommend you try tiramisu with pistachio, wonderful combo. The guys work soo hard to serve in a timely manner so kuddos to them, especially in the summer.

Can't really fault the place, great ice cream after a night out for dinner.

Delicious gelato! Pistachio and Chocolate Sorbetto were really good *****

The world might be a bad place but it's the only place I can find Swoon Gelato. Let's see I've lost myself on multiple occasions with their pistachio and bacio Gelato which are incredible and OOHHHHHH MYYYY GOODDDDD THE MANGO SORBET ..... LEGEND ..... WAIT FOR IT .... NON-DAIRY .... get it cause sorbet doesn't have dairy in it. Anyway my jokes are bad but Swoon's desserts are amazing. Go get some Gelato today cause SHABBY LOVES THIS PLACE AND HE SAID SO!!!

Ordered the ice cream and went to pay with cash and then told, we don't accept cash, there are no signs stating this, won't go again, overpriced and unwelcoming.

Top Ice cream, really nice flavors!

Can't think of a time I've had better icecream. Also the staff were kind and helpful, giving us samples of flavours we'd not tried before.

I can't say that Ice cream is my favorite sweet treat however Swoon could easily persuade me. We had to go back, 2 days in a row to sample some of their incredible flavors, pistachio, salted caramel and mango sorbet - incredible. We'll definatly be back!

Swoon is a Bristol gem! It’s without a doubt the best gelato in town. They’ve got some amazing flavours, I highly recommend the chocolate brownie gelato or mango sorbet. But other notable favourites are the tiramisu or the pistachio gelato. They’re so creamy and flavourful. I’d recommend getting a cone, but you can also get small tubs. I’ve not bought any yet, but you can buy large tubs for your freezer which is great. A little more expensive than other ice cream shops but I do think it’s good value for money - it seems like very high quality gelato. Usually I get take out and sit on the green over the road, but you can also dine in for a cafe-like vibe. Be prepared, there’s likely to be a bit of a queue during the summer or busy times of day, but it moves pretty quick and the staff are lovely!

Probably the best place in Bristol for ice cream. When the weather is good, expect a queue, but you'll be hard pushed to find better ice cream anywhere in Bristol to be frank, so it's worth the wait. Clean toilets, friendly staff, and nice seating inside.

Great gelato, the best three flavours are: Cherry Cheesecake, Tiramisu and Pistachio. Very tasty, visited 3 days in a row!

Nice ice cream shop, in a nice spot to enjoy it on the green also.

It is the best option if you want to consume completely melted liquids under the name of ice cream.

When you arrive on a Tuesday night at 9pm and there is a queue out the door you know it’s going to be good. Best i have had in the UK.

The ice cream is not so delicious as before. When I arrived at about 6pm, several favors were already sold out. I understand that the servers are very busy but the server who assisted me are not unfriendly to foreigners.

The gelato is good. It's set on busy prime location. Enjoyed the variety of gelato offered. However, I believe had the cherry cheesecake which was good, just wished they would have been slightly generous with the scoop. The quality of the gelato was good, but in all honestly I having compared to authentic gelatos in Italy and other place within Bristol, perhaps I was looking for a more light texture with rich flavour gelatos.

There’s a queue. A long queue. For a reason. Best icecream we’ve had in years. We had the chocolate sorbet (85%cacao), the tiramisu icecream that actually tasted like real tiramisu, and salted caramel how you want it to be. Get in line, it’s worth it.

Amazing gelato! Didn't expect to like it so much. A single portion is generous 100g. We tried Bacio (hazelnut and chocolate) and Tiramisu. Fantastic! Props to the guy serving all the customers on a sunny Tuesday single-handedly. I felt sorry for him, he did and amazing job but oh my god guys have 2 people at the counter!!!

Amazing gelato and staff were hard at work the whole time I was there. Was very impressed with how friendly they were despite a few tricky customers infront of me, a veryy long queue & tremendously hot temperatures. Shame tipping by card was not an option as I don’t carry cash & I wanted to show my respects to the staff & payments are card only. Overall great though & would definitely go again!

Wow, this was one of the best ice cream we ever had. Quite pricey but the taste is worth the money. Come here and indulge into this wonderful tasty ice cream

Honestly the best most flavoursome gelato I've ever eaten, way better than Venice even!

Portions have significantly decreased. Expensive. Extremely slow service. 23 people queuing to be served by one member of staff!!

Popular place, expect to queue at peak times. Very good and very expensive gelato, so fair deal I guess. Numerous staff of varying degrees of pleasantness. They do not seem well trained on delivering scoops of consistent size (in spite of the menu stating a very precise weight...).

I love swoon so much. The ice cream is delicious and if someone hasn't tried it before I make it my mission to take them!

Popular place, expect to queue at peak times. Very good and very expensive gelato, so fair deal I guess. Numerous staff of varying degrees of pleasantness. They do not seem well trained on delivering scoops of consistent size (in spite of the menu stating a very precise weight...).

Best Gelato in Bristol in my opinion. Pistachio and mango sorbet amazing! Thanks

Amazing gelato! The long queue and waiting time was justified as soon as the first spoonful hit your mouth. Definitely visiting again.

Sunny Mango: delicious. And it's vegan. Enjoy it. Vegan ice cream can also be enjoyed here, e.g. sunny mango: delicious.

Beautiful shop with a wide range in gelatos and sorbets

Good gelato flavour choices, reasonable helpings, and not bad on price. There isn’t much space to sit inside, but the green opposite gives you somewhere to relax with a few scoops of gelato!

Didn't have all their flavours on but was still yummy, I had farm chocolate sorbet with raspberry sorbet, delicious

Really nice Gelatos and for the quality well priced. Staff were super friendly which is always nice.

Probably the best ice-cream in Bristol, but way too expensive and don't expect much from the service and the sitting place, just grab your delicious ice-cream and cross the road to sit in Collage Green Park.

The place looks great. Service is so so. Staff seem too laid back. The food has changed. We had an ice cream cake, overly sweet and now features a digestive biscuit? I wish they kept the same style cake we had 2 years ago

Nothing to say about the gelato, taste really good, but the staff is awful, there were a bunch of them around 4.30 pm today and no one was about to help, I'm a regular customer and I was asking how come the app wasn't working, and the staff was so rude particularly one, I felt like I had to leave... This is the second time that something unpleasant happen from the same member of staff. Shame....

Came here for great tasting gelato not how it looks, wanted some tiramisu gelato they had 2 out and asked could I have some tiramisu which the guy said no because it will ruin the look and would need to finish the other one which was basiclly 90% finished anyway, if you care so much on how your gelato looks maybe you should refuse everyone and say you only care how your gelato looks.

Best! Try the pistachio flavour with vanilla, it’s magic.

It’s hard to describe how the experience of Swoon’s gelato unfolds on the tongue. A trip to Bristol city centre is never quite the same without that ice cold creamy hit from Swoon. I must have tried at least a third of the flavours by now and I am lost in thought about what I’d choose as my favourite. All the flavours are delicate, hit the nail on the head and leave you longing for your next visit. I write this as i savour the Nocciola flavour, hazelnut for those Italian illiterates like myself. The flavour of hazelnuts dives across the mouth as the gelato melts as if by magic on the tongue. It really does feel like magic because the texture and consistency is unlike anything you can get anywhere else. If it’s your first time, I’d heavily recommend the vanilla because it is very much not just the plain option. What would usually be the base or plain option for most aces, Swoon brings to life with the flavour profile. It’s like experiencing the vanilla flavour for the first time again. I’ve had a vanilla and pistachio cake from them before although it is made of ice cream so it melted on a long drive (2hr) to see my parents. I’d heavily recommend a decent icebox if you’re transporting the deserts far. The staff are friendly, there’s a toilet and enough seating inside. When the sun is out I’d recommend sitting in the park across the road. Buses are probably you best mode of transport as they pass by frequently.

I’ve been to Swoon quite a few times since it’s been opened. The ice cream it the best ever, and I hope that will not change. The only criticism is that the portions are getting smaller as the price is getting higher…

George your the best thank you for being so lovely.love

Three days in Bristol and we visited twice. Would have been three times if we had found it on the first day. Amereno Cherry Cheesecake was the best. Unfortunately, it had run out today. Salted Caramel was a decent alternative

......Then I gave into my no sugar strict diet and decided to treat myself to the most delicious Bacci flavoured ice-cream as a one scooped tub.. is not enough.. careful now ! You could opt for different flavours.. who's not to say from this popular haunt-the ques are out the door!!!! 🤪😋🤤 It's great that there's this cafe open on a Sunday after 4pm 💖 only came in for Coffee!!

Always a great experience and the gelato is amazing each time! Love their Sundays!

I am giving you a 2 because the Bacio has been changed and is no longer dairy free, and it is my favourite. BRING BACK DF BACIO. Please.

They close at 11pm but Tell you how nothing is available as we close soon from 10 pm

When you look at a menu board, you would hope that your dessert would have a vague resemblance to the promo image, right? ❌ Whipped Cream ❌ Wafer ❌ Nuts ❌ Cherry ✅ Full Price @ £9.50 😬

Great selection of vegan flavours. The most delicious gelato I've ever had! Reasonably priced too.

Card only, they don’t accept cash

Decent ice cream, but it’s cashless.

No wonder there was a queue, the Nocciola gelato was amazing!

Amazing gelato everytime and never disappoints. Slightly costly however worth every penny. (p.s they do student discount)

Definitely the best gelato in Bristol! Great customer service. Expect a queue on hotter days but totally worth the wait. Great location as well.

Sadly the milkshake was really disappointing. The taste was good, I took vanilla, but it was way to watery. Disappointing after waiting for so long and it costing 6 £.

best ice cream place in Bristol, and staff there are nice as well

Nice place, very cosy atmosphere. Amazing ice-cream. Mango ice-cream was the best, taste like a real tropical mango. Highly recomended.

I've never seen a gelato shop, busy, on a Saturday night, in April's rainy weather, but this was, and I can understand why. There is a wide selection of flavours, I went with raspberry cheesecake and salted caramel, beautiful together! Tubs, sundae glasses or cones, and the cones were solid, didn't go soggy even after a while. We sat in because we managed to nab a seating area and there is space but majority of people seemed to leave. £15 for 3 double cones I didn't think was bad and like I said, tasty!! Will happily come back if down again.

It’s our first time visiting on 27 April 2024 (7:30pm). Staffs are helpless, dishonest, irresponsible and misrepresenting! We used the app QR code for the purchasing and supposed to entitle to gain the reward points and a free scoop of ice cream. But For some reason, it wasn’t scanned properly. We approached the staff … instead of resolving the issue, we were given load of nonsense excuses … like telling us the system might take days for updating. We, therefore, request a receipt of our purchases as a record but was refused with another load of excuses. I was shocked. Did I really look that dumb?!? In order to prove I wasn’t and THEIR system was working, I decided to buy another scoop of ice cream. Not need to say, the rewards point updated immediately. I approached the young man again showing him everything and trying to give him a second chance to resolve the situation but he just ignored me and turned around. No mention about customer satisfaction. No one cared about my reward points. No one cared about my feelings. Full of ugly and extraordinary things at this Swoon!

Our niece, who is studying at Bristol University, recommended Swoon for a treat and she was absolutely spot on with her recommendation! We had been walking around Bristol and had just come from the Cathedral and were in need of refreshment, and this was a delicious treat for all of us! There was a queue, but the staff were going flat out and we were served faster than I'd anticipated! We decided to sit for a while, as there were a couple of tables free at the time, and it was great to just relax and enjoy our delicious flavours - I tried the tirimasu, and my partner enjoyed an amazing mango sorbet! The cafe area itself was a bit noisy and not 100% clean (there was spilled icecream on the floor nearby, and on the table next to us) but, honestly, the staff were so busy I don't hold it against them, and we were enjoying our treats too much to care too much! If you find yourself near the Cathedral or in the heart of Bristol on a nice day it is well worth queueing for such delicious ice cream and gelati!

Best ice cream in Bristol! The scoop sizes are quite big and the price is fair for being in the heart of the city centre. The tiramisu ice cream tasted very similar to an actual tiramisu and the two flavor cup with mango and chocolate was very good too

Been a few times now, it’s good, looking forward to trying more flavours.

Just brought a scope of chocolate brownie and it had a taste of bleach

Some of the best Gelato I've ever had. Loved the Hazelnut and the cherry cheesecake together. Sorbets tasted great too, really refreshing. Love the fact it's open late so you can visit for some ice cream after being at a gig at the O2 Academy. Perfect way to end the evening

Came here with my ex. the sweetest of the gelato couldn’t cure the bitterness in our hearts. The song firework by Katy Perry was overly loud and I really DID feel like a plastic bag, especially through the eyes of my ex. Would come again but refuse to talk to staff as it would make me emotional.

Disappointing swoon For the third time the delivered container arrived with the bottom layer empty

Exceptional ice cream! Seriously good.

If you're in Bristol and looking for a gelato, this is the place, don't miss out. Gelato at Swoon is of top-notch quality where each bite is a burst of flavours. Certainly, the best gelato I’ve ever tried.👍

The best ice cream I've ever had, hands down. I definitely recommend the salted caramel! Really lovely staff too.

The service provided at the mentioned place is commendable, however, the ice cream flavors can be improved as they were not really impressive. In case there are no other options available, one can opt for it.

The taste was so good that we all enjoyed the food and the atmosphere over there. And the best part is they allow us to taste every ice cream which we ask for. And can order after that.

Our favorite place to visit for our dessert in Bristol. I must say their service got better and friendlier lately so I am very impressed! What a delicious gelato shop! I've eaten a lot of places, but in terms of price, quantity, and taste, I recommend this one other than Italy! !

really lovely ice cream with good variety of lactose free options. staff are friendly and has nice seating

First visit quiet,great location on College Green,beautiful ice cream

Abel just refused to serve me a waffle with a whole 30 minutes before closing. He was very unprofessional and it was quite offensive in the manner in which he addressed me.

Great ice cream. Absolutely terrible service. Often on a hot sunny day on a weekend (prime ice cream time) there is only one member of staff working. The que is out the door and that poor staff member is working like crazy. Get more staff!! Edit: The staff member on 23.03.24 took about 15 minutes to process one purchase and struggled to put the one card transaction through while everyone is waiting in the que.

Simply the best ice creams and sundaes in Bristol! Served with a friendly smile too...

Some of the best gelato I’ve ever had !

Good selection of gelato. I’ve had better, but to be fair, that was in Italy.

The vegan biscoff is amazing! A few other vegan choices too...

My happy place! If I’m getting dinner in Bristol I’d rather come here for gelato than have a pudding that won’t compare.

Swoon gelato is the best!!! Highly recommend the pistachio and the Tiramissu one. Service can be off at times.

Because they gave me massive spoonfuls and it was delicious

Great gelato, not cheap but worth a visit, probably the best in Bristol right now!

If you want ice cream in Bristol, this is the place to go! Outstanding.

Really really realllllly loved their gelato. So smooth and thick, just the perfect texture and the taste. All the flavours are a must try but I had Chocolate sorbetto with Tiramisu gelato. My friend had mango and strawberry gelato and they said they loved it too. MINI CHEESE CAKE IS A HEAVEN ON A PLATE. MUST TRY IF YOU ARE WILLING TO TRY CHEESECAKE. I tried their Passion fruit pistachio vanilla cheesecake. Wowww such a desert is really a treat for my brain. Overall, highly recommended place ✨

The gelato was delicious and the staff were helpful and efficient. We had to sit apart as there weren't any tables big enough for 6.

Service and ice cream were amazing

This is the best ice cream in the UK, even better than in Italy… what else can I say

Service was fast, we had a chocolate milkshake and clotted cream gelato. We sat in and they served the milkshake to the table - cane in a matter of minutes. The gelato is one of the best I've ever had... *updating my review. We are regulars 😊 and today ordered it for home delivery and they gave us a surprise tub of sorbet. Love it!

No one can resist the temptation of Swoon’s gelato!!!! The current guest flavour is ginger bread, I love it so much!!! The pairing with chocolate sorbet is fantastic. Encore please!!

Swoon has been the only IceCream corner I have been to in Bristol and to be honest and glad. I never felt like going anywhere else once I stepped into Swoon and tried their Pistachio ice cream I have also tried their Mango, tiramisu, chocolate and cheesecake ice creams and I must say none of them have been a disappointment. In fact I would love to call them my favourite flavours. If you are around Bristol city centre be it in summer or winter do visit and try their ice creams Iam going to have hot chocolate in my next visit, can't wait.

Very good....and the girl is very nice and kind.

Always amazing gelato, excellent vegan options, there's a reason this place has queues even when it's cold outside! A must visit if you are ever in the area.

My son dragged me in despite it being a very cold december evening and i was unable to talk him outnof ICEcream. Great quick friendly service, cozy feel and a nice break. Pleasantly surprised by scoop sizes and the flavour was amazing.

I've had gelato in Italy, but Swoon is definitely the best ice cream I've ever had! The flavours are complex and intense and they have vegan options too. It's not cheap but worth the price for the quality of the taste and experience. The staff were friendly and helpful. The atmosphere was relaxed and I enjoyed the comfortable seats.

It is the first time in my whole life that I have had such gelato ice cream and I hope that anyone who comes to Bristol will try it

Amazing gelatos with multiple flavours. You can definitely visit this place if you are around. You will get different flavours as well as types of gelato. Which includes scoop , wafers or a pastry type gelato. The flavours are many like tiramisu, pistachio, chocolate brownies , hazelnut etc. It's a small cozy place where you can hangout for a desert for sure. The service is quick & fast. A recommended place if you are a dessert or ice cream lover.

Nice place with absolutely delicious ice cream flavours. You can tell it's quality ice cream. The mango and raspberry sorbet were excellent.

Lovely ambience with polite staff. We ordered pistachio gelato which was creamy, rich, & not too sweet. One scoop was only 3.5£. A perfect post dinner dessert! I am definitely visiting again to try other flavours.

Often closed when meant to be open. So less keen to go.