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4.5

Based on 205 opinions finded in 1 websites

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Nº 275 in 898 in Bath and North East Somerset

Nº 22 of 35 Italian in Bath and North East Somerset

CUSTOMERS TALK ABOUT DISHES WITH..mangocoffeesorbetcreamchocolatepistachiocherryhazelnutmust
Score
OpinionsNoteTripAdvisor2054.5

comment_iconOpinions

Came here to try it out due to the high reviews. It didn’t disappoint. The chocolate brownie ice cream was full of flavour and the texture of the ice cream was very smooth. £4 for a small Scoop is the only downfall I would give the store.

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traveller28 . 2024-07-31

MORE AT TripAdvisor

Came here to try out the ice cream. Had vegan chocolate, absolutely delicious. Nice that there was seating and the staff were super friendly. Would definitely go back to try other flavours.

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kat . 2024-07-31

MORE AT TripAdvisor

Nice choices, friendly service for excellent gelato. The biscoff and cheesecake flavours were lovely. Had a seated area as well

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sharon2274 . 2024-04-03

MORE AT TripAdvisor

My recent visit to Swoon in Bath city center was marred by rude service. While waiting in line with friends, the barista allowed someone behind me to go ahead without apologizing for the mistake. When I pointed out the error, I was met with a cold response of "ok, what would you like?" It's disappointing when basic courtesy is lacking, and it greatly affected our experience.

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Anna A . 2024-03-31

MORE AT TripAdvisor

We went as a family to get an ice cream after a meal out. The ice cream was lovely and we all really enjoyed it, but the chap who served us was very unfriendly and came across as rude. He didn’t smile throughout serving us and we were made to feel inconvenient. It’s a real shame as we are regular customers and he ruined our experience. We went to the Bath shop, great ice cream but let down by the staff.

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emily c . 2024-03-17

MORE AT TripAdvisor

Great price, so tasty! Not as many flavours as expected, but really high quality. Got a 2-flavour cup and will definitely be back!

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alannaengland . 2023-09-16

MORE AT TripAdvisor

I was waiting in queue I wanted to buy ice cream . There was only 2 Chinese customers who were trying all ice cream for so long and the girls who was serving was so slow as swell. So after waiting I left the shop . Imagine how long they hold customers and loose them . That’s not nice . The girl who was serving didn’t even apologised. How can you keep one customer for sim long and hold the queue like that .

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Anita Z . 2023-09-05

MORE AT TripAdvisor

Best gelato around! When in Bath this is a must! On the cutest little square have a refreshing and delicious break in your day of walking.

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Sarah B . 2023-09-03

MORE AT TripAdvisor

The ice creams here are definitely the best we have ever tasted. The Pistachio, chocolate and cherry cheesecake were delicious and the amount of ice cream in the cone was huge. We went there twice. The second time, we only had one scoop and it was plenty. We would certainly recommend it.

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cerocdancerEssex . 2023-08-07

MORE AT TripAdvisor

Visiting Bath for a few days we were very glad we found this place - the gelato really is outstanding and amongst the best I have eaten. Everything we tried was delicious (including the salted caramel and tiramisu) but the pistachio really was just phenomenal!

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paulblackheath . 2023-06-24

MORE AT TripAdvisor

Found this gelato shop on Tripadvisor and decided to try it out. There was a queue but it moved pretty quickly and the server was well organised. We tried two different flavours of Gelato and they were delicious! Definitely recommend and definitely worth the queue.

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kate r . 2023-06-19

MORE AT TripAdvisor

Amazing vegan flavours!! Agree - the best vegan Icecream I’ve had and I’ve had a few! I had the hazelnut one and the dark chocolate sorbetta and they were soooo good. Quite a queue today as it’s hot but worth it!!!

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244harriX . 2023-06-17

MORE AT TripAdvisor

Gorgeous creamy gelato. Best I’ve had. Lots of flavours at a reasonable price for the quality. Had to queue but worth the wait.

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R4043SPRH81 . 2023-06-10

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Amazing creamy tasty chocolate ice cream! I have visit several times and always had a bit of queue for a reason but well worth the wait. Sitting area both in and outdoors. Appreciate the later opening hours for a late night snack!

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Ladybugtravels67 . 2023-05-30

MORE AT TripAdvisor

I was cajoled into coming here after my birthday dinner. Did not plan on having anything as I was mightily stuffed, however after seeing what was on offer, I couldn’t help myself and I was very pleased my willpower failed me. Absolutely delicious ice cream. Diet starts next week.

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999ScottM . 2023-05-28

MORE AT TripAdvisor

Absolutely epic ice-cream! Great flavours - enjoyed by the whole family. Definitely worth queuing for.

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Pilgrimgreen . 2023-04-11

MORE AT TripAdvisor

Friendly service and tasty product. Even the small cup was a generous portion. The pistachio was especially delicious.

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RKap42 . 2023-02-08

MORE AT TripAdvisor

As an Italian, drink such a bitter disgusting hot chocolate and above all pay for it at an unacceptable price, vanilla ice cream for the child who did not taste like vanilla but only milk, bad experience, I will never come again, now you understand the place is so quiet despite the Christmas market around . really bad place to forget.

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lussylapiccolina . 2022-12-10

MORE AT TripAdvisor

perfect for a snack or a sweet tooth after dinner- plenty of gelato flavours to choose from. Friendly service and a nice sized shop with some seating at the back if you don't want to have to take your food away with you

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andie1204 . 2022-10-16

MORE AT TripAdvisor

Fantastic gelato. Probably the best salted caramel I have had. Overall excellent, including great location and ambiance

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rkigervaron . 2022-10-09

MORE AT TripAdvisor

It was very good 😊😊the staff was nice they give me big spoon of it it was very good👍👍. (Review written by my 8 year old nephew) We had the chocolate brownie and banana split - they were both full of flavour.

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Dave B . 2022-08-25

MORE AT TripAdvisor

WHAT GORGEOUS GELATO! Thank you too to Joe who waited on me. Coming back now for more Bacio and perhaps pistachio!

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sarah d . 2022-08-20

MORE AT TripAdvisor

We were pleased that there were 5 vegan options on the day we visited. I loved the bacio and my children enjoyed the dark chocolate and the speculoos. We could also have had raspberry or mango sorbet. All were creamy and flavourful. It was very...

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veggiedyke . 2022-08-08

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I went on Monday and it was very quiet in Kingsmeade Square. I had a raspberry sorbet and sat down at one of the tables at the back. I just think they should have more ice cream flavour options

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Ayla R . 2022-07-21

MORE AT TripAdvisor

Both the range of flavours and their quality are outstanding. We had chocolate/hazelnut, chocolate, mango sorbet& stracciatella, all excellent.

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709richarde . 2022-06-11

MORE AT TripAdvisor

Fantastic gelato and very friendly staff. Being a gelato fan I have to say this is one of the best I've been to in the UK and I've tried an awful lot of them....

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geoffp801 . 2022-01-07

MORE AT TripAdvisor

Such delicious gelato, macaron’s and brownies! The hazelnut gelato is absolutely delicious but would also recommend the chocolate sorbetto and pistachio.

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Sian W . 2022-01-05

MORE AT TripAdvisor

It was so good. You just need to come and try. You’ll not regret, me and my friend guarantee!!!! The salted caramel is the best flavour for, but all of them are amazing~❤️

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Jajajes . 2021-11-29

MORE AT TripAdvisor

The BEST hazelnut ice cream ever! Love the texture and the scent 💕💕 the staffs are super friendly as well

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nattamonb . 2021-11-29

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I ordered the chocolate Sorbetto which is so yummy and has a rich flavour. I’ll definitely come back again!!

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Prangpgpg . 2021-11-29

MORE AT TripAdvisor

Ice cream is really good, smooth texture, recommend raspberry flavor,the staff also very nice and cute

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Onepiece041228 . 2021-11-29

MORE AT TripAdvisor

Scruptious gelato! and super friendly staff. It's the gem of the city😘 Recommend for chocolate brownie and Nocciola!

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472pammp . 2021-11-29

MORE AT TripAdvisor

Delicious ice-cream as always. We have been to swoon a few times and it never disappoints. I had tiramisu and strawberry with clotted cream ice cream, while my partner had salted caramel, all the flavours were great.

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Ietaylor . 2021-11-15

MORE AT TripAdvisor

Stopped by for gelato and coffee while in Bath for the day. It was delicious. I went for the salted caramel flavour and it was so good. Lots of gluten free options. Very clean cafe and lovely staff too.

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SWH100 . 2021-11-12

MORE AT TripAdvisor

First time visiting 'Swoon' outlet and their gelato is delicious! We had a scoop of Chocolate and Tiramisu, was sooo tasty! Give it a try, you will not be disappointed!

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Essa9ti . 2021-10-22

MORE AT TripAdvisor

No really you didn’t read that wrong, I wish I could rate this place more! Amazing selection, very tasty and the staff were also a 10//10, especially a lovely lady with full fringe … can’t remember her name though unfortunately :( Can’t wait to visit...

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peterjR2925VS . 2021-10-19

MORE AT TripAdvisor

I arrived and was seen to straight away I was immediately impressed by the cleanliness of the work space. I asked about the allergens as I had a coeliac relative. The staff were very informative and friendly. I chose my favourite gelato and took a...

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mollievicky . 2021-10-03

MORE AT TripAdvisor

Had a great experience here. Vegan flavours of their Gelato were amazing. Also great customer service- so attentive, friendly and well mannered. 100% recommend this place!

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O4275ONmeganc . 2021-09-28

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We were recommended this place. We ordered our ice cream and sat at the tables provided to eat it. I wasn’t even half way through mine when I came across a very large hair. I felt physically sick!!! Immediately I went to tell the young...

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rumtraveler . 2021-09-24

MORE AT TripAdvisor

Amazing chocolate sorbetto. It is dairy free and so good. Better then the chocolate sorbetto I tried in Lake Garda. Can’t recommend it enough.

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F333MXsaraht . 2021-09-11

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Amazing sorbet here! A small was just the right size serve. Definitely recommend, try it whilst you can! Thank you

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heids89_ . 2021-09-08

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Perfect treat! Bacio was delightful, highly recommend. Looking forward to returning to Bath so I can visit Swoon again.

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ARFaReview . 2021-09-08

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We were lucky enough to receive a gift voucher from our friends to spend on our hols in Bath. Brilliantly it came as an IPhone wallet addition so both us and our older daughter and her partner could spend it even though we weren’t always...

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GBFD1981 . 2021-08-29

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I went there 3 times during my 4 days long stay in Bath. I would have gone more but I was leaving Bath early in the morning before they opened. Pistachio and chocolate ice cream were absolutely amazing, creamy and flavoursome, with natural taste and...

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629pim . 2021-07-30

MORE AT TripAdvisor

Amazing tasting flavours, generous serving size. Looking at ice cream places to eat in Bath we were torn between Swoon and another highly rated place; was so glad we decided on here!

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W7240BOmattr . 2021-07-15

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Great ice cream. Really tasty and a fair old good sized scoop. What I like best about swoon though is the sheer grumpiness of its staff. They don't look at you, they only ask what you want and the price. No stupid small talk or...

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T7758LZscottw . 2021-06-02

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There was no queue and thought we’d try this place after lunch next door. I was with my children who were really exciting to try this ice cream. The two that they had chosen from the special boards of today placed on the billboard outside...

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natcheborneo . 2021-05-16

MORE AT TripAdvisor

This was recommended to us so we thought we'd try it, even though it wasn't gelato weather! Definitely worth it. The chocolate brownie had me swooning. My boyfriend enjoyed the cherry cheesecake. It was card payment only, but not a problem for us.

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Stais150516 . 2020-11-11

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We found here by accident and decided to try it. It is a small shop so you do have to queue outside but be patient the wait is worth it. The staff were courteous and good even though they were busy and enforced as many...

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Lyndmar . 2020-10-25

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Delicious gelato, good selection of flavours and fantastic texture. 3 sorbets offering good DF/vegan options and a special guest flavour. Only downside - it seems expensive. One scoop is £3.25.

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MarcandBecks . 2020-10-18

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Me decepcionó que después de ver todas las excelentes críticas y esperar un helado auténtico para aparecer y descubrir que estaba cerrado. A pesar de que aquí tenía horario de apertura hasta las 10:30 y esto era antes de las 10 pm y estaban terminando de trapear, por lo que habían estado cerrados por un tiempo. Un poco de mantenimiento básico de su página hubiera evitado que me decepcionara y me dirigiera hacia las cremas para obtener un helado realmente delicioso.

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salornj . 2020-09-20

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Hard to find authentic gelato outside Italy , actually even in Italy lots of gelato shops doesn’t taste real . But this one , wow, so rice and creamy just like those good ones in Italy . High recommended!!!

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651dannil . 2020-09-05

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Best ice cream I’ve ever had. Went for the chocolate which was dairy free (something I’ve never tried) and it was insane!! Highly recommend!

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amyholder . 2020-09-04

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Very very tasty indeed!!! First time I tried swoons absolutely loved it. Salted caramel was superb. Can taste the quality of ingredients and hard work gone into making product. Can see why people que for this. Super!!

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daku427 . 2020-09-01

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Después de caminar un poco por este helado un sábado por la tarde (12.30), mi pareja y yo nos enfrentamos a una puerta cerrada. Había una señora en la tienda sentada en el mostrador, pero mientras miramos por la ventana se levantó y salió por la parte de atrás. Revisé los horarios de apertura de la puerta, lo que sugirió que debería haber estado abierta hace 1 1/2. ¿¿Muy confundido??En cambio, fuimos al Dr. Gelato (teníamos muchas ganas de intentar desmayarnos), es una pena.

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rebeccaW9543YA . 2020-08-31

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El helado más hermoso, tuvimos la suerte de usar Eat out para ayudar a bajar considerablemente el precio de compra, pero sabemos por qué es caro porque es el mejor helado que NUNCA sabe tan fresco y no está lleno de aromas sintéticos. Es hermoso y muchos sabores para elegir. Servicio con una sonrisa también. Tienes que ir aquí.

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Lauralansley14 . 2020-08-29

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Gelato fantástico y vale la pena esperar a que abra. Después de tener un almuerzo fabuloso estábamos llenos, pero mi hijo debe tomar un helado y luego probamos y tuvimos que ir a comprar.Puedo recomendar el Cherry Cheesecake y el Mint Straticella, que fue increíble como menta fresca, no artificial.

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Sandy N . 2020-08-15

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One of the best ice cream i had in my life. And I had a lot! Creamy and delicious. Sorbets are much more intense than any other i had before. I could return to Bath only to have pistachio and baccio again!

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371pim . 2020-08-11

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Had visited it multiple times. My friends like their pistachio gelato and I personally prefer their Biscoff one. Both are INCREDIBLY good! Definitely a must-go in Bath.

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foodielogsydney . 2020-05-20

MORE AT TripAdvisor

We’re often treating ourselves to a scoop of swoon ice cream- my latest favourite it the almond milk. However, we thought we’d sit in and have a waffle and a cuppa on our last visit. Unfortunately, no one bothered to offer to take an order and the table and menu were both sticky with old ice cream- it wasn’t busy, I think these things could have been simple to rectify. From now on, we’ll stick to take away cones and cups.

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catrionag1699 . 2020-02-17

MORE AT TripAdvisor

Great fresh ice cream and a variety of flavours I’ve never tried before! This is my new favourite ice cream place!

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samiha_1113 . 2020-02-15

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Este es posiblemente el desierto más vendido de Bath, posiblemente del mundo. Es simplemente el mejor helado que puedes comprar, desafortunadamente el nombre y la mala señalización realmente lo decepcionan, ya que la mayoría de las personas con las que hablamos no tienen idea de cuál es el lugar simplemente mirando su letrero, incluida su pizarra. De todos modos, ordene cualquier cosa del menú y se derretirá de placer. En los meses de invierno hacen su propio chocolate caliente, que solo necesita el tamaño más pequeño, ¡porque es muy fuerte! Además, no desperdicie el helado ordenando una cucharada triple de grandes tamaños tontos, en cambio, este increíble desierto debe disfrutarse lentamente y un sabor a la vez, tal es la artesanía magistral que se incluye en él. Perfecto para viajes casuales, golosinas nocturnas y también llevamos a los niños allí, simplemente nunca falla. A quién no le gusta el helado y, por lo tanto, a quién no le gusta el helado. ¡No se lo puede perder bajo ninguna circunstancia!

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holidaysense . 2019-12-23

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It's a small place, but that really doesn't matter because it makes up for it in flavour! The staff member was nice and helpful. Will go back again and try more flavours!

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Jelowen . 2019-10-27

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So good we had to go back the next night! Hazelnut is the nicest ice cream I have ever had. Also recommended are the cherry and the staticella. Brilliant.

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Chris E . 2019-10-25

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Visited here three times in the three days we stayed in Bath. Exceptional gelato, better than places we visited in Rome. Best pistachio we've ever tried. Thoroughly recommend.

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Alnelyorkhall . 2019-09-02

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Visiting Bath and walking around the city I have ended up in front of this shop and tried their ice-cream. Being Italian I am picky with my gelato but this was so simply incredible!

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KeeAra Giulia B . 2019-08-31

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Delicious gelato! Well worth the walk here... I choose coffee and Madagascan vanilla. Yum. My friend had coffee and salted caramel. She says beat tasted outside Italy!

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O7496DVlindas . 2019-08-30

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A day out in Bath with a friend. We found swoon online while researching our trip. Swoon is advertised as the best place to go for gelato in Bath! I went for the salted Caramel and the chocolate brownie flavours 2 scoops in 1 cone! I have to say it was nearly as good as the ones I had while in Italy!

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Natscloud35 . 2019-08-21

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The ice cream is just fantastic here, I can't recommend it enough. The flavours are always changing and so there's something new every time but the mango really takes it for me.

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Giulia Z . 2019-08-14

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I have enjoyed gelato all over Italy and this place is amongst the best I have ever had! The dark chocolate sorbetto is incredible as is the creamy Bacio. I keep going back and it has never disappointed.

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Tastingman . 2019-08-13

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Love the Gelati at both Bristol and Bath. Unfortunately, portion sizes are far too small, compared with what they used to be so definitely won't buy from there again. It's such a shame, because I visit Bristol and bath a lot, and visiting Swoon was one of my favourite things to do

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Departure109221 . 2019-08-10

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Very tasty gelatos, rich in flavour, staff serves with a smile. Gelato cakes are also in the menu if you are looking for something different. Plenty of place to sit inside.

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Sumanth D . 2019-08-09

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After a meal in town I suggested to my girlfriend that we head for some gelato. She had never had Gelato and I tried to explain what it was. Having sampled some a week or so earlier at an event I knew what to expect. My girlfriend who claimed a few minutes earlier was too full then proceeded to order 2 tubs after falling in love with the gelato that tastes like a kinder beuno. The staff were patient with our questions and offering tasters of the gelato. Since then we have been back 3 times!

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Rob P . 2019-07-23

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Swoon offers delicious ice cream. But today I bought a small icecream cake from the counter just by the entrance and that was a great dissapointment. It was hard as stone and tastet like mole😳

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dortep321 . 2019-07-04

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Delighted to see that Swoon Gelato now have a pop up unit in the entrance to Milano place. Proper authentic, delicious Italian style ice cream.

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Christopher S . 2019-07-02

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Don’t go into touristic traps, this is the best Italian ice cream in town! 2,95£ 1 scoop, 4,5£ for two.. cakes coffee, you choose :) the difficult part is to choose a flavor, I went for pistachio and chocolate sorbet, delicious!

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SB_Amsterdam . 2019-06-29

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Wow a lovely selection of ices including the usual flavours and guest flavours too. It is hard knowing which one too choose?! They are all just so delicious. A visit is a must for ice cream lovers!

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PamLJ . 2019-06-28

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We stayed nearby and couldn't resist an end of the evening gelato (2 nights). The dark chocolate and pistachio were our favorites. Great quality gelato and delicious.

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robin11 . 2019-06-27

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Came here after dinner and got the 85% dark chocolate and pistachio gelato and absolutely loved it! It was sooo good! The pistachio could be a wee bit less sweet though, but that’s just my personal preference.

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estellaelectra . 2019-06-25

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We waited in the queue for about 10 minutes but it was worth the wait. Delicious ice cream! Perfect on a warm day.

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Rob0307 . 2019-06-18

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What a name and yes, their gelato is swoon worthy. This was basically one of the ways we could encourage (ok, bribe) our kids to keep going to more museums. The classic and special flavors are all wonderful. After all the walking around Bath, I felt like I had earned some gelato myself! They stay open late so you may want to consider skipping dessert at the restaurant and go to Swoon. Or just go any time.

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RoadtripMommy . 2019-06-13

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This ice cream is amazing! A selection of flavours (I had a cherry one and then a bacio one) really soft, delicious and also got to try first - I would recommend and would go back.

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Grimseypie . 2019-06-04

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Lovely ice cream. Been there many times after work for a nice treat. The Bacio and the Salted Caramel is a favourite of mine. My only complaint is that it's too busy

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greywind2013 . 2019-05-29

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Best gelato I’ve ever tasted! Went with my boyfriend and some family. We all enjoyed the hazelnut and strawberries/cream gelato! Reasonably priced and a nice hidden gem situated in bath. Will definitely return!

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elockex . 2019-05-22

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Nice choice of flavours and much better than pre-made tubs.A little tucked away but great to have an ice cream sitting under the nearby tree

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CheesyP78 . 2019-05-22

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This is my favourite gelato/ ice cream in Bath. Flavours are authentic (no chemically fruit flavours here) and they are always developing new flavour combinations!

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hotfootBath . 2019-05-19

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We stopped for gelato on a stroll through Bath one afternoon. The line outside was the first sign we should try it and we were happy we found this little gem. This beautifully decorated gelato shop also serves some beautiful flavors of vegan gelato! I tried both the mango and the chocolate - a winning combination. It was creamy, flavorful, rich and delightful - Took us back to Italy! This is the place to go for an amazing treat in Bath

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iAbroadwithallergies . 2019-05-18

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We stopped here for a quick ice cream to take away, they had a few special flavours (for Easter I believe) one of which was Carrot Cake and it was absolutely amazing, would definitely recommend!

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DorkforNewYork . 2019-04-30

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We tried the coffee flavoured gelato and were not disappointed. Will go back when we’re in Bath again!

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Zna83 . 2019-04-24

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Had to have one everyday on our long weekend in Bath. Pistachio was my favourite, real pistachio flavour and not too sweet. 5 stars!

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R0S1E . 2019-04-22

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What amazing ice cream. Went to some other ice cream place called Real Italian.... Was crap! Stumbled on this and wow wow wow. Nuttiest creamiest pistachio and carrot cake ice cream that tasted like a baked carrot cake... Flavours with real complexity and depth. Best ice cream in Bath by miles and my husband is hard to please as he loves ice cream! Proper Italian gelato!

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Hemtesh . 2019-04-21

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We were so happy to get excellent options for Dairy Free!! High quality, served with a smile 😊 I liked the amaretti biscotti and chocolate! Simply delicious 😋

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tash414 . 2019-04-17

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Really creamy, smooth, delicious gelato! I had the biscoff and the pistachio, my partner had the coffee and the cheesecake. I was a little disappointed that they didn’t have the charcoal, but happy with the flavors I chose! All the flavors we tried were yummy!

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pearl_dee . 2019-04-17

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I came in the other day and was served by Jake, who was extremely helpful and polite. He allowed us to try many variations of ice cream before we chose the actual flavours we wanted. This is unlike many other places Ive been. The ice cream itself is jaw-droppingly good, you can really taste the natural flavours in each individual flavour. They also accommodate for dairy-free diets. It is certainly the best ice cream in bath, and I will be back again soon. Keep up the good work Jake! - I loved the carrot cake.

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PetePunter . 2019-04-16

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This gets a 5 for ice cream and is on a par with some of the best, best Italian ice cream parlours (in Italy) but you need two scoops (£4.20) to get a normal size Italian one scoop - and that’s why it got a 4! Their pistachio was amazing!

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SKD73 . 2019-04-13

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This is a fantastic new ice cream parlour on Kingsmead Square which makes it slightly away from the epicentre of Bath but well worth making the trip as the quality of the ice cream is fantastic & by far the best in Bath. It is also open throughout the year just like the ones in Rome. Having discovered it I will be paying regular visits.

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John B . 2019-04-12

MORE AT TripAdvisor

Love the sorbetto! Great coffee too. The guest flavours are creative and tasty- can’t get enough! Cheers up a rainy day!

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HarleyWho . 2019-04-10

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Very yummy, creamy, delicious, decadent and too many flavours to choose from! But wait there’s more..... having read the menu we will have to be back for the waffles and swoondaes, thank goodness they don’t have the number of calories next to each item 😋

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beachyfide . 2019-04-09

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We were so excited to try the ice cream here but our experience was completely ruined by the absolutely disgusting service by the girl behind the counter. Mind you, we were the ONLY customers that afternoon. She didn't wait for us to place our order - I said to my friend: "Oh, the caramel looks nice" and she just scooped one into a cup before I could actually decide on the flavour?

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lisajariffin . 2019-04-07

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Just had tiramisu and pistachio gelato and I must say it was just amazinggggg!!!!!! I would definitely recommend it and will try others flavours too...

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au882015 . 2019-03-23

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