Sultan Turkish Restaurant in Redbridge

I recently called Sultan on Cranbrook Road, and which the food was good, I was quite disappointed with the service. I called the restaurant at 11:10 PM to check if we could dine in, as their listed closing time was 11:30 PM. However, the staff member who answered, Marina, responded quite rudely, saying it was almost 11:30 PM and that they wouldn’t allow us to dine in. I understand that it was a last-minute request, but a more polite response would have been appreciated. Instead of directly dismissing us, she could have kindly informed us that they couldn’t accommodate dine-in but could offer takeaway as an alternative. Unfortunately, her tone was abrupt, and she even raised her voice, which left a negative impression. While I appreciate the quality of the food, I believe customer service is just as important. I hope the management takes this feedback seriously and ensures better communication and hospitality in the future.

We have visited 3 of our friends and bought chef special for £45 and it was excellent service by waiters!!!

Very good and nice service I recommend

Worst food I have been try very dry grill and quantity is very poor if anyone want to waste money then go here 😀😀

Excellent customer service and great food.

Great service good food great atmosphere.

The food was cold. The waiter who was serving us might as well have been throwing food at us. He had a terrible attitude and poor customer service and was biting his nails. The rib had a piece of cardboard attached and we're also served a piece of grilled onion skin alongside freezing cold lahmaçun. All in all a poor experience, will not be returning with the family anytime soon.

Sultan’s is our family favourite for several years - easily the best Turkish restaurant in London with great value in comparison to other places. Restaurant looks amazing with the new decor. Staff are always helpful, and very welcoming. Special thanks to Faria and Samia, always serving us with a huge smile and super friendly with the kids. Look forward to our next visit. Highly recommended 💫

The food was great, the service was active and the staff was friendly.

Service and food was fantastic!

very nice service and excellent food!

"I personally recommend this restaurant to you. They truly offer great quality food, with polite staff and a cozy atmosphere. When they brought us the bill, I couldn’t believe it—I thought they had forgotten something! But after checking, I realized that their prices are actually very reasonable considering the quality of their food."

Excellent service very lovely staff. Highly recommended

Lovely as always. Faria gave 10/10 service and believe she deserves a pay rise! Quality food and people!

My husband always brings me here we have been to other Turkish restaurants but this is our favourite spot. The food is very fresh and the staff are friendly and helpful. I would highly recommend this place

Good service and really good food

As always absolutely delicious food and top class service! Thank you as always to all staff for being brilliant.

Ordered via just eat food was not delivered, full family wait till 9pm for the food where as it was ordered 5:30pm. Ramadan time we were fasting till 9pm we had to hungry till then.

My order was scheduled for 6:30pm didn’t arrive until 7pm I placed the order in early afternoon

This place is amazing. I would recommend this place to others because I had a delightful experience in this restaurant.

I recently dined at **Sultan Turkish Grill**, and the experience was absolutely fantastic! The food has an **authentic, rich taste**, especially the **chef’s special deals**—each dish was packed with flavor and cooked to perfection. What makes this place stand out is that everything is **grilled over charcoal**, giving the meat a delicious smoky aroma that’s hard to resist. The **fish was a real highlight**—fresh, well-seasoned, and grilled just right. And let’s not forget the **cooked liver**, which was incredibly tender and full of flavor. It’s clear that the chefs here take pride in their craft, using high-quality ingredients and traditional techniques. The service was friendly, and the atmosphere was welcoming, making it a great spot for a casual meal or a family dinner. If you love Turkish cuisine or just want to try something delicious, **Sultan Turkish Grill is a must-visit!** **Highly recommended—I’ll definitely be back for more!** 🔥🍢🐟

The restaurant was newly refurbished. Food was excellent as always. Service was great.

The staff are extremely rude. When you enter, they don’t even acknowledge you or ask whether you’re dining in or ordering takeaway. I visited on March 20th to break my fast with a friend, and the lady there was very rude. She simply said there was no space, and when I politely requested accommodation since we were fasting with only 10 minutes left, she didn’t make any effort to help. Very disappointing behavior. Please take action. I will never visit again.

Always a good to me, amazing as per usual l

I didn’t feel like they welcoming and I order doner wrap lamp , the wrap was could. It was so disgusting to eat I had to bin them. The worst Turkish restaurant I have been

It’s all leaked through. Messy.

Customer service was unprofessional. Having made a mistake on my order instead of apologising the man on the phone was rude. I have been getting g my food feom this restaurant for years since they first opened but the quality of their service is going downhill. May need to find another Turkish restaurant.

I was really looking forward to my meal from Sultans, but unfortunately, the delivery experience was disappointing. It arrived 45 minutes later than expected, and there was no update or apology about the delay.

Best of Best. Love Sultan. No match with sultan at least in east london.

Nice food , siting prices are higher than Takeaway

Food was really good and tasted great and was value for money. But the table setting is so worse, my mom and brother were disturbed 3 to 4 times in middle of eating their meals bcz the next table ppl needed to walk out or the waiter needed to reach the next table. There was no space to pass by. Sitting is extremely congested. You drag your chair to sit and it hits ppl sitting at the back table. And on top of that the manager or waiting staff were not even humble or apologetic that they are continuously disturbing us.

Much better food than what's available in Istanbul Turkey. Great value too

Great tasting food and excellent value

Seriously .was it the same place we love a lot and always dine …No way …Prices r sky high with portion size is getting smaller and smaller .Food was not good at all .service was bizarre ..too much congested place .i think Same Chefs r not working there anymore .They r putting more and more rice to make platter look big …but it should b quality not quantity which matter .Its was my one of many trips there but really disappointed this time .wont go back again …

Wouldn't really recommend - very cramped and service wasn't the best. Food portions were far smaller than expected - none of us left feeling fully after spending quite a lot per person. Quality was okay but definitely better places in ilford

Complimentary mixed doner was missing

Hello, yesterday I had a dinner for my brothers birthday at this establishment. First in the Hummus we found hair and it was dismissed as eyelash hair. We decided not to eat the hummus and carry on with our meal. However after eating my mother’s eyes fell on another piece of hair. This time it was most definitely too long to be eyelash and we could hear the manager arguing with his workers. He approached our table and said he can’t do anything and it was “eyelash hair”. This was honestly disgusting as none of the servers or chefs wear any hair caps and they didn’t even apologise.

The food came out cold and the donner was cold and chewy. The chicken shish half was cooked well done half was normal showing that the chicken might have came back from the table and put back on the grill and sent to us. I spoke to the owner and he mockingly said I can’t do anything and made us pay in full. Absolutely disrespectful. When we paid the bill he said you’re making me feel bad but still done nothing about it . Won’t be coming again.

The food was cold and dry. The chicken shish Looked like And taste like it came off someone’s leftovers. The Donner was very fatty and chewy and also stone cold. The shop wasn’t up to hygiene standards will not be eating here again

ok nothing flash average all round

Very good place but small and congested due to location. Food is amazing, cooked to perfection, love chicken soup, lamachun and mix platter. Very helpful staff. What I did like was, prices of platter are going up but quantity is small considering what it was.

My favourite turkish restaurant in the town. Great food, great service 👍 👌

Mix plater was good I loved chicken wings but kebab weren't so nice. Kids loved meat and chops. Celebrated my daughter's birthday and people were really welcoming and made my daughter feel comfortable ☺️. People were clapping and singing for her big day, couldn't ask for anything better. Thank you

Lamb kofte 👍 service from Sanjitha 👍

The dinner was hard. The lamb beyti was really greasy

I received friendly and quality service, recommended, great food 🤩

Absolutely delicious, Fresh and authentic Turkish food. We ordered Sultan Platter which included Lamb Ribs, Chicken Wings, Lamb Chops, Adana Kofte, Chicken Beyti, Lamb Shish, Chicken Shish. They also served complimentary bread, salad, mixed Doner, Turkish tea and Turkish delight. All the meat items were cooked to perfection, very juicy and tender. Salad and bread were fresh and tasty. Humus, Kisir Aubergine, Cacik were also taste good. Highly recommended if you’re looking for Turkish food in east London.

We went to Sultan to Celebrate my daughter & son inlaws recent house purchase in Ilford. The restaurant is a traditional Turkish restaurant. The food was fresh and delicious, service was excellent and the atmosphere was cosy. The prices were also very affordable. Highly recommended.

Superb, authentic Turkish bbq dishes.. you cannot go wrong! A must visit in Ilford

Obnoxious!!!! We went to restaurant for birthday ( wife's)lunch today and had worst possible experience by the mgr Sara.She came to our table hold our one flavoured water bottle which we brought for our disabled daughter, was telling off by saying that we should've brought this bottle as some ppl comes here with such bottle with alcohol.in addition, she warned us not to bring such bottle. My wife deliberately was trying to make her understand that it was for my little disabled daughter and she doesn't drink normal water ( as dr.instucted).she was still arguing about her excuses about alcohol etc. As I wanted to talk to mgr,she told me that she was responsible as mgr. And no apology was extended either..I was really surprised and disgusted by this experiences .I am being a hotel manager currently would not accept such Obnoxious behaviour by a manager specifically with family with disabled little girl..she basically ruined our day out as she was talking about this wiered exuses and obviously, in front of our guests and my disabled daughter..Severely shocked and disappointed about this.i will NOT come again and will notify this incident to all my fellow friends and their families to avoid sultan for their visit. This is really unacceptable.. SHAME!!!!!

Food was dry and service was awful. No one bothered and unprofessional behaviour . I am not going to come back. Soup was smelling bad.

We arrived at 11.54 am and was told that restaurant wouldn’t be open for another 15 minutes despite opening time being 12.00pm. The person who met us door was rude and instead of offering us a seat whilst they set up told us to leave. We then called Harman in Gants Hill at 11.56am they said they’re not open but will open shutters for us so we can go in - big difference in service. Please train your staff on how to speak to people, it’s a key skill in customer service, you lost a customer today because of it.

The food was absolutely amazing. Staff were very nice but I would say it was too overcrowded, tables too close and no space to walk. I went with my babies and there was no space for buggies, we had to fold the buggy and put our car seat on the table.

My favourite restaurant in the area food was amazing and complimentary Turkish tea service is not impressive

Very congested and food taste was average Service was good Quite loud as it was really busy

Ordered the lamb shish and rice, plus hummus and lamachun. Lamb was tender & tasty, other dishes good, would order again.

He didn’t even bring my food called me and then ignored my calls .. I have no more money to buy anything I’m appalled

Very busy atmosphere,but food was amazing,we had a full family platter

The service and unfortunately the food quality has gone down hill since it's early days. We spend over 100 on the main dish. It was served on a plate that wasn't big enough with bulgur and rice falling down the sides. The staff are young, un-attentive, not a smile in place. It wasn't even busy at the time we went. Our bill came to 120, it was amazing not even a complimentary baklava nor tea was offered. Unlike the restaurants early days, we used to at get least a tea. Won't be going back there again.

It's delicious, portions are large. I can only recommend!!!!

Food is really good and yummy but the stuff was so rude my kids take me for my birthday treat I wasn’t happy at all with stuff so rude they rushed us and heard them gossiping about us

Every time I finish their food with satisfaction.

Very pathetic service. The seating arrangements were very poor. Staff was continuously disturbing customers by asking for space to pass through. Specially staff head was very rude, and when we asked for help, she just rolled her eyes and went away. Not family friendly, specially when you are with kids.

This restaurant’s customer service is absolutely atrocious. I’ve been a loyal customer, but after this visit, I’m done. They crammed five people at a table meant for two, leaving absolutely no space for anything. When we asked for additional space, the staff had the audacity to give us rude, condescending looks instead of fixing the problem. To make matters worse, there was a perfectly fine table for four available nearby, but they refused to give it to us. Moments later, they seated the group next to us at that exact table. The lack of basic common sense from the staff were infuriating. We were left to shove our food and drinks onto a side table. Why on earth would you overbook the restaurant if you can’t handle the crowd? It’s beyond stupid and shows terrible management.

They really ruined my evening yesterday (22/11/24). I went there with my two kids and wife to have some quality time. Upon arrival, they lead us to small table (which was actually for two people) I requested a bigger table, however, they declined by saying all are booked. I order a bigger platter, when arrived there was no space for it. I couldn’t eat as the food got cold and then manager came, he switched us to another table after 10min of food on our table. We were waiting all this time. In short, small space, you will be treated like herds. Honestly, people can move nor you can enjoy the food. I’ll never visit there. By the way, this was my favourite spot and I used to twice a month with friends and family.

The food was superb , recommend it

Excellent food,portions was really generous,.Thank you

Food is very nice and well priced, but the staff are very straight faced and quite intense. They are nice when they want to be. Disappointed they don't give tap water. Sitting at the back is cold and there was a loud noise from the back door constantly.

Excellent food, good change as they now accepted card payments. Food and service fabulous. Congrats on keeping the taste yummy.

We popped in for dinner and did not book a table at the time , but we were welcomed in and shown a table , we ordered the chef's special , The food is delicious and fresh love it all .Generous Portions. Will strongly recommend it to anyone , and for the price for two us at £45:95 that is good , a big thanks to all the staff there working so hard , we will be back for more :)

Was the best Turkish in east London in the past no longer the case, last few times of ordering over a long period I felt the quality has gone down dramatically.

if you are looking halal food than it si good place

Very delicious. The Cous Cous was great and we enjoyed eating the Chef's Special. Just a bit full and less space to sit.

Food is always great. However the workers can be rude and make you uncomfortable

Ordered the mixed grill Had to leave as flies kept landing on my food the place is full of them

Food quantities were quite big . Good tasty food .

Fully raw meat all over the place in the mixed grill, including the chicken and the lamb 😤😤😤 ordered through Uber eats😌

Guys please don’t go if you want to have bad service .The staff is rude and no smile on their face and always in a rush to clear the table .The portion size is small for the price also the waiting staff when taking the payment was so rude and also when returning the change literally threw the change box on the table .We found the service absolutely rubbish and food just ok Please improve your service it’s pathetic .

The waiters were so rude to us ,I really don’t recommend it.

Food was 10/10 but one of the waitress was so rude for no reason. She left early otherwise would’ve complained on the spot.

Rubbish service. Rude staff. Lady told us to wait 5 minutes for a table and we’ve been waiting outside in the freezing cold for 25 minutes. Did not allow us to go inside either. 0/5 service and atmosphere. Do not recommend this place.

Best restaurant in London!!! Huge portion, delicious and always clean!

Nice wholesome turkish food; good for either dine in or takeaway. What else needs to be said.

I would say... It a standard kebab... Nothing special and pricey too.... Hence the 3 stars only

Due to the seating arrangements, there aren't much room to manoeuver around you , apart from that it's a decent place to eat in

The Turkish food was very good, Specially those lamb chops and in the end the chai. We will go there again.

If I could give zero stars I would very disrespectful staff they don’t no how to communicate nicely . They give the food cold and Takes about an hour for it to arrive. The kebab are old and has a bad smell to it I wouldn’t be suprised anyone having food poisoning avoid avoid u might aswell have a Tesco meal deal instead of going there.

➕Impeccable cuisine, ➕outstanding service, and ➕remarkably affordable prices! I have dined at numerous excellent Turkish restaurants, but I cannot remember any of them which had all these aspects in such a good way. From the outset, the warm welcome from hostess lady set a positive tone. Although the restaurant was busy, she quickly found us a seat and placed us there. The ambiance was delightful, and the efficient service from the well-staffed team ensured that there were plenty of smiles all around. After first visit we used to come there more and more. Now, regarding the food: we were treated to complimentary starters of bread and a delightful meze, which set a high standard. The main course, a mixed grill, truly enhanced the overall experience. Each piece of chicken and lamb shish was cooked to perfection, and ➕any kind of meat was very juicy and unforgettable taste, ➕the salad was included to any dish without charges, ➕the bread which is very tasty and fresh and warm was also without charges, ➕homemade souses as well were free, the kofte was free of undesirable bits, and the accompanying sauces complemented the rice as it should in an Anatolian grill. This was an unforgettable dining experience! To top it off, we were served complimentary Turkish tea and Turkish delight, and then we were astonished by the bill—under £25. We were convinced there had been a mistake and that they had overlooked charging for something. Even after settling the bill and leaving a tip that reflected the exceptional service, we still felt we had not paid enough. This is the most perplexing aspect of the entire experience: how can something so remarkable be so incredibly affordable? Given the size of the restaurant, the employment of top-quality staff, and the use of premium ingredients, it seems miraculous that they can maintain such low prices. When all is considered, this is the finest dining experience we have ever had. Five stars hardly captures how outstanding it was. ⭐️⭐️⭐️⭐️⭐️

The waitress was very kind and the dishes we chose were plentiful and delicious, cooked on the spot.... very good

we ordered a sultan special for £66.97 and the portion was small. It was very disappointing for the amount we paid.

Flavours were somewhat decent, but we found plastic in the food and the portion sizes were so small.

Pizza was not good .I put money in rubbish 🗑

My order is not college ! Driver left half my order in restaurant!

This place has definitely gone downhill. Firstly we had to wait 35/40 minutes for the food to arrive. When the food came the chicken shish was undercooked. We told the waitress that it was under cooked and she took the chicken pieces back and brought it back over cooked. Rock hard chicken which we couldn’t give to our kids. We complained at the end to the waitress and said they couldn’t do anything and did not care about our experience. Overall 0/10 and will not be visiting again.

Have been ordering from here few times but for the last few times specially last night it was unacceptable, the meat was undercooked specifically the rips and the chicken Woke up at midnight feeling sick almost died from vomiting

Overall experience was not good as the service was so slow and the environment was bit off. The staff was fighting very rough with each other making others uncomfortable. The food was just okay kebabs were not cooked well just disappointed.

Extremely rude stuff, they were speaking in their own language and trying to disrespect customers with a rude behaviour to be honest the chefs was a good man.

Good service and was really tasty, value for money compared to other Turkish restaurants.

Your food I cannot fault. It's consistent and good but your service is now officially rubbish. I have been coming here for many years but over the years I have seen your establishment turn from a respected restaurant to a money making greed restaurant. My wife and I had food leftover to take home but the waitress said a takeaway box is a 'chargeable fee'. We spent over £60 and you want to charge us for a container to take our food home?! You charge for your turkish tea. You charge for more bread.Absolute madness. Won't be long till you charge your customers to use the toilet! I rather stick to Kervans Sofrasi where none of this nonsense happens. Worker also refused to accommodate a pushchair as you guys 'needed space'. I have never understood your establishment logic into cramming in so many tables that it makes the customers feel uncomfortable. Your literally squeezing into tables and knocking other chairs Why don't you guys get rid of a few tables to make the experience more enjoyable rather than having people sit on top of one another?

Overall experience was nice but there is a very big issue with the İskender kebab. It’s either undercooked tomato sauce or the meat(I couldn’t decided what was the problem). I couldn’t have the kebab at all. Normally even if it tastes okay, I would eat it since I pay for it but this time I couldn’t which was sad. 😞 Please make sure that you fix iskender kebab cause it’s a go to meal in Turkish cuisine. Paça soup and the lamb kebab were pretty good.