Sultan Turkish Restaurant in Redbridge

Was the best Turkish in east London in the past no longer the case, last few times of ordering over a long period I felt the quality has gone down dramatically.

if you are looking halal food than it si good place

Food is always great. However the workers can be rude and make you uncomfortable

Very delicious. The Cous Cous was great and we enjoyed eating the Chef's Special. Just a bit full and less space to sit.

Ordered the mixed grill Had to leave as flies kept landing on my food the place is full of them

Food quantities were quite big . Good tasty food .

Fully raw meat all over the place in the mixed grill, including the chicken and the lamb 😤😤😤 ordered through Uber eats😌

Guys please don’t go if you want to have bad service .The staff is rude and no smile on their face and always in a rush to clear the table .The portion size is small for the price also the waiting staff when taking the payment was so rude and also when returning the change literally threw the change box on the table .We found the service absolutely rubbish and food just ok Please improve your service it’s pathetic .

The waiters were so rude to us ,I really don’t recommend it.

Food was 10/10 but one of the waitress was so rude for no reason. She left early otherwise would’ve complained on the spot.

Rubbish service. Rude staff. Lady told us to wait 5 minutes for a table and we’ve been waiting outside in the freezing cold for 25 minutes. Did not allow us to go inside either. 0/5 service and atmosphere. Do not recommend this place.

Nice wholesome turkish food; good for either dine in or takeaway. What else needs to be said.

Best restaurant in London!!! Huge portion, delicious and always clean!

I would say... It a standard kebab... Nothing special and pricey too.... Hence the 3 stars only

Due to the seating arrangements, there aren't much room to manoeuver around you , apart from that it's a decent place to eat in

The Turkish food was very good, Specially those lamb chops and in the end the chai. We will go there again.

If I could give zero stars I would very disrespectful staff they don’t no how to communicate nicely . They give the food cold and Takes about an hour for it to arrive. The kebab are old and has a bad smell to it I wouldn’t be suprised anyone having food poisoning avoid avoid u might aswell have a Tesco meal deal instead of going there.

➕Impeccable cuisine, ➕outstanding service, and ➕remarkably affordable prices! I have dined at numerous excellent Turkish restaurants, but I cannot remember any of them which had all these aspects in such a good way. From the outset, the warm welcome from hostess lady set a positive tone. Although the restaurant was busy, she quickly found us a seat and placed us there. The ambiance was delightful, and the efficient service from the well-staffed team ensured that there were plenty of smiles all around. After first visit we used to come there more and more. Now, regarding the food: we were treated to complimentary starters of bread and a delightful meze, which set a high standard. The main course, a mixed grill, truly enhanced the overall experience. Each piece of chicken and lamb shish was cooked to perfection, and ➕any kind of meat was very juicy and unforgettable taste, ➕the salad was included to any dish without charges, ➕the bread which is very tasty and fresh and warm was also without charges, ➕homemade souses as well were free, the kofte was free of undesirable bits, and the accompanying sauces complemented the rice as it should in an Anatolian grill. This was an unforgettable dining experience! To top it off, we were served complimentary Turkish tea and Turkish delight, and then we were astonished by the bill—under £25. We were convinced there had been a mistake and that they had overlooked charging for something. Even after settling the bill and leaving a tip that reflected the exceptional service, we still felt we had not paid enough. This is the most perplexing aspect of the entire experience: how can something so remarkable be so incredibly affordable? Given the size of the restaurant, the employment of top-quality staff, and the use of premium ingredients, it seems miraculous that they can maintain such low prices. When all is considered, this is the finest dining experience we have ever had. Five stars hardly captures how outstanding it was. ⭐️⭐️⭐️⭐️⭐️

The waitress was very kind and the dishes we chose were plentiful and delicious, cooked on the spot.... very good

we ordered a sultan special for £66.97 and the portion was small. It was very disappointing for the amount we paid.

Flavours were somewhat decent, but we found plastic in the food and the portion sizes were so small.

Pizza was not good .I put money in rubbish 🗑

This place has definitely gone downhill. Firstly we had to wait 35/40 minutes for the food to arrive. When the food came the chicken shish was undercooked. We told the waitress that it was under cooked and she took the chicken pieces back and brought it back over cooked. Rock hard chicken which we couldn’t give to our kids. We complained at the end to the waitress and said they couldn’t do anything and did not care about our experience. Overall 0/10 and will not be visiting again.

Have been ordering from here few times but for the last few times specially last night it was unacceptable, the meat was undercooked specifically the rips and the chicken Woke up at midnight feeling sick almost died from vomiting

My order is not college ! Driver left half my order in restaurant!

Overall experience was not good as the service was so slow and the environment was bit off. The staff was fighting very rough with each other making others uncomfortable. The food was just okay kebabs were not cooked well just disappointed.

Extremely rude stuff, they were speaking in their own language and trying to disrespect customers with a rude behaviour to be honest the chefs was a good man.

Good service and was really tasty, value for money compared to other Turkish restaurants.

Your food I cannot fault. It's consistent and good but your service is now officially rubbish. I have been coming here for many years but over the years I have seen your establishment turn from a respected restaurant to a money making greed restaurant. My wife and I had food leftover to take home but the waitress said a takeaway box is a 'chargeable fee'. We spent over £60 and you want to charge us for a container to take our food home?! You charge for your turkish tea. You charge for more bread.Absolute madness. Won't be long till you charge your customers to use the toilet! I rather stick to Kervans Sofrasi where none of this nonsense happens. Worker also refused to accommodate a pushchair as you guys 'needed space'. I have never understood your establishment logic into cramming in so many tables that it makes the customers feel uncomfortable. Your literally squeezing into tables and knocking other chairs Why don't you guys get rid of a few tables to make the experience more enjoyable rather than having people sit on top of one another?

Overall experience was nice but there is a very big issue with the İskender kebab. It’s either undercooked tomato sauce or the meat(I couldn’t decided what was the problem). I couldn’t have the kebab at all. Normally even if it tastes okay, I would eat it since I pay for it but this time I couldn’t which was sad. 😞 Please make sure that you fix iskender kebab cause it’s a go to meal in Turkish cuisine. Paça soup and the lamb kebab were pretty good.

Best Turkish Restaurant in London. Love it!!

Delicious food, great service. Had a little prayer room in the back. Really busy restaurant, therefore little noisy but enjoyed it. Would be back and highly recommend it.

The best thing about this restaurant is their food, it’s really tasty and their bread and salad are wicked. The best ever Turkish food i have ever had in uk

Excellent service and value for money. Was not that busy this afternoon. Ordered a takeaway. Got my food within 15 mins.

I think my servers name was Tamia? She was very kind and the service was great, a lot of food as always with Turkish restaurants but it was a great night there, the tea is also very nice.

Everything about the place ticks the box.Delicious and fresh Turkish food.Generous Portions and very hard working and friendly staff. Will strongly recommend it to anyone.

Pleas avoid, avoid & avoid these kind of inferior customer service. I can’t even give single star. Very narrow place to sit & disrespectful staff. They looks so stressful and not ready to listen. We been 7 ppl plus 2 kids.and our platter price is £91.95 but they charged £1.50 for single Turkish tea for my kid. We are fully disappointed with food & poor customer service. We have been many Turkish restaurants. We never had such a poor experience. Please avoid and teach them.

Very poor service. They couldn’t handle with busy situations. Very narrow atmosphere. Food also average and other Turkish restaurants much better than this. I am fully disappointed with all. The Sultan restaurant had reputation. It loosing it gradually. The management should consider ASAP. 👎👎👎👎👎😭😭😭😭

Very rude service as well as poor customer service and rude behavior by some ladies staff and Poor quality food. This is Satan not Sultan😝👎👎👎👎👎

Good food . Sultan chef specials are a good takeaway option .

Very bad customer service but food is good.

Fethiya was amazing. She made our evening more stunning by serving the delicious food and her service. Will come back for sure. Thanks fethiya.

Excellent place to eat with friends. Quality dish. I recommend.

Great tasty Turkish food. I usually go for the platter, which includes a variety of different chicken and lamb, with plenty of rice and bulgur. My favourite being the ribs. The service is very good and they try and serve you as soon as possible, even though it can get very busy at times.

Excellent noisy atmosphere. Good feel vibes and quality platters meal. Ideal for groups of people. Turkish with appealing taste

Really good Turkish food and portions are big. Service was a little slow but friendly staff.

Place is buzzing all the time. Food is decent, and decent portions. However, for the price a bit too much rice and stuff, and not enuff meat. but it was still tasty.

Booked for 24 people including small kids a week in advance. Guests coming from very far so I asked for reservation to be delayed from 7pm to 7.30pm earlier on in the day. They refused and the so called bookings manager calling herself Alexandria phoned me at 7pm and said ur booking is cancelled. The guests were literally on their way. I ended up having a long argument with her. I said I can’t be there at 7pm on the dot and to atleast give some extra time. She then said 7.15pm max. The guests would have arrived for 7.20pm. She didn’t agree to extend the time further than 7.15pm and therefore cancelled the booking and said she would put us on a waiting list if we came beyond 7.15pm. She was so unreasonable, unprofessional, rude, unaccommodating and had a horrible attitude and poor communication skills. She lost out on a big booking for the restaurant and could have made a big sale for the business as we were all very hungry. However, she seemed to have no care for the business or the customers. We called up wazir and straight away they gave us a table for 24 people and had the best service and food. Shame on sultans for hiring poorly trained staff and therefore losing customers. This happened at 7pm on 28/7/24. If any of the owners care for their business then look into this matter as your staff are losing you business.

unprofessional, rude, horrible attitude and poor communication skills.Quantity ,quality has gone down ,Must stop over charging customers ,Must STOP adding hiden cost or charging for extra,s if not ordered . All customers MUST check the food order and each single item they have have ordered before paying to this restaurant . Bread was dry like eating rock .By visual inspection 30-40 packets of bread they made early and kitchen chef absolutely was horrible un-professional. DO NOT TAKE Bread left for so long . 0/10 score . Quantity of rice and couscous was overloaded, hardly you are able to see if there is DONER kebab or chicken doner kebab all you see in the platter , poor quality of couscous & rice . Quality of couscous & rice look like mashed potato .Local redbridge health and safety food inspector MUST visit this restaurant to check food standard's .

Price is bit high and little but congested and when you have more people the service will take long time but food is 👍

I can't rate the food or atmosphere as we didn't get to eat, but the service was horrendous. I walked in with my 2-year-old toddler and my wife for dinner. Half the restaurant was empty, and according to the notepad I saw, they had only 2 bookings. Despite this, we were told to wait for 20 minutes even though there were more than 4 rows of empty tables (each row had 3-4 tables). I believe because we were a small family, they just didn't want to accommodate us, which is bizarre. Restaurants should accommodate everyone, especially when it's not busy. I don't think I'll go back as we had to find somewhere else to eat. Super disappointed and definitely something they need to work on.

I buy food regularly from Sultan. On 20 July, I bought chef special platter and paid £15 for for salad and sauces which were part of the platter. The salad was off completely off and unable to eat them. Made complaint to restaurant manager Harry who denied to apologise for bad food production and any liability. Worst customer service

The food was excellent... Just explosion of flavours...and can taste the authentic Turkish food...hats off to the kitchen team👏👏👏👏

VERY WELL DRILLED CUSTOMER SERVICE WELL DONE

Love eating in Sultan. Always good food and good service

food is okay but customer service is very bad

Portions smaller then before and pricey

Very good Turkish restaurant in the heart of Ilford. Very quick service. Professional staff. Grill open kitchen. Fresh always. Huge portions. Delicious food. Most of the time it is very busy, but I have never been waiting for a long time. Take away and home delivery also available. Good for prices. I highly recommend visiting this place.

I want to share my experience been there twice had to experience awful service no offence like food is amazing tasty but the staff dont bother have to be asking again n again or call up many times even the guy on the till came to us for order as no one else could come appreciate that guy in white shirt just shared my experience others must go n should try as foods nice need to work on customer service

What an amazing afternoon!! And Okyanus was an exceptional waitress!!! She was very friendly and flexible….no request was difficult for her to fulfil. We had a group of our foster carers and staff from NFA London North, a group of over 40 people showing our appreciation for the work the foster carers do. Well done Sultan! Thank you Okyanus!! 😎🙏🏾😁

Great place to eat... family's favourite. There is no other Turkish restaurant that has the same quality and taste. Price is reasonable, and quantity is generous. Lot of complementary stuff, especially Turkish tea.

Went here as a group of 4 in the early evening. Only after we being seated after waiting 20 mins for a table were we told that doner and pide were not available. Tables that were seated and ordered after us were served first. Lachmacun was good but lamb and chicken shish were very dry.

Went during a quiet time and the service i thought was shockingly slow, food was undercooked, chicken especially. Asked for a mango drink and it was poured from a cheap carton infront of us and overcharged for it.

We used to visit regularly but now expensive

Our go-to Turkish place, we’ve been coming here for a long time. Fantastic food and excellent service all with smiles and kindness. Lots of credit especially goes to Faria and the girls wearing Hijab.

Their chef special has always been our favourite . Never fails to impress us . The only negative is , that the place is always very crowded

The food was delicious but It's very noise able place.You should make low your music sound.

Travelled Ilford & stopped by Sultan for late lunch. Restaurant was busy on main road. Parking nearby on roads. We went inside and seated within 5 mins. It was busy and atmosphere was loud from other diners. We placed order within 10 minutes and food arrived within 15 mins. I ordered mix kebab and partner ordered adana kebab and 2 x drinks. Both portion size was big and was tasty. We had no complaints and we were happy with food and service 😋 I know it can get crazy busy later in evenings. Will recommend 👌

Most disgusting behaviour I have experienced today by one of the lady. Very sad

Tasty food with tight space and moderately high prices. I always recommend their food to family and friends.

Very rude and stupid owner. So are staff.

We went to sultan for dinner the service was very poor the man who served us put the plate forcefully on table ( I never experienced this much disrespectful service in any restaurant)and meal we ordered big platter around 92£ they miss the lamb donner on the platters when we ask them for that they said carelessly only they will give if it’s available I never recommend this restaurant in future Unhappy about the food and service . And we ask them to reserve table in front because of elder person coming and can’t walk they didn’t book in front they give us for normal table in the last staffs are very rude .

Lipstick on tea cup from not being washed properly. Also the front staff are just so moody, they’re having fun with each other so clearly they can be happy. we’re rushed to finish, which I understand but them being miserable makes things worse. The young boy at the front that also acts like he owns the place needs to cheer up, ur not saving the world. We go there often but I don’t think we will go there anymore, cba with moody staff

I used to go here a lot when they first opened. It was our go to place. Prices have tripled since I first started going there. Also some tricks I've seen in Turkey tourist traps whereby the menu is misleading and you end up paying a lot more than you thought you would

Great food always fresh mix platter is great option.

Nice food, competitively priced.

Me and my best pal Harj , always catching up at this establishment... We travel miles to finally order Albanian Liver and amazing Turkish sausages ... Only downfall of this place is that the chips are CHARGEABLE extra !!! - Almost a doctor/lawyer - Harj and Pawel

Very good Turkish kitchen. Nice staff. Good restaurant for family and friends. No alcohol.

got it from online order .... it was okay bread was not fresh, kofta was little old and chewy, the doner meat was old and chewy ...... they used to be soo good but now gone average, was dissapointed

Service was excellent and fast.

Best Turkish restaurant in the ends. If I ever want Turkish you know where I’m going

Overall ok, food tasted good, price was okay, but I still lacked that certain something to give full stars. Maybe it can be an incentive to get better.

Lovely turkish cuisine in Ilford.. Been there twice and loved both times

I’m really impressed. Best quality foods ever.

There was no chilli sauce very disappointing

Need to change the furniture 😩 😫 🙄 table is sooooo tiny chairs are uncomfortable 😐 Plus staff is rude target the Asian customer Very disappointed Suggest don’t go there

I went to lunch with my family. Everyone is very kind, the food is delicious and fresh! I recommend to everyone. Thanks ❤️

Overall nice restaurant and delicious foods

Best kebab I have ever had, the portion is huge and the quality is amazing. I ordered a lamb shish and it’s delicious. Also the bread is freshly baked. Would definitely go there again!

The Sultan restaurant in Ilford offers a culinary journey with its exciting and excellent Turkish cuisine, leaving no room for complaints about the food itself. The gesture of providing complimentary tea post-meal is a delightful touch, enhancing the dining experience. However, space is at a premium here; the restaurant's cozy setting means that navigating to the washroom can be a bit of a shuffle, requiring neighboring diners to tuck in their chairs. Additionally, the vibrant atmosphere comes with a higher noise level, which might not suit those seeking a quiet dining environment. Overall, Sultan delivers on flavor and service, but it's best enjoyed by those who don't mind a lively, bustling backdrop to their meal.

the driver left with my food because he wanted a code, which I was not given. embarrassing to hear his excuses after I explained I didn't have a code and I infact was the person who ordered the food. eventually after holding my food hostage, he agreed to give me what I had ordered. dreadful, all just for a bit of Turkish.

Came here 4 times and was impressed every time. The food quality, taste and customer service was on top. The servers are very professional and polite with every guest and overall I'm extremely happy with the service. Will be going back soon!

I've been going here to eat in and take away for a quite a few years now, and even been cheaky enough to try a few different Turkish restaurants over the time, but a tip for you....don't waste your time or money going anywhere else! The food here is consistetly perfect. Tender, lean meat beautifully & lightly spiced with herbs. Perfectly cooked rices, salad to due for, & beautifully baked turkish bread. This food is out of this world, and reasonably priced with big portions. The 'Chefs Special' is unbelieveable, - 7 different types of meat for 2 to share, a feast and spasm for your tastebuds. I can't recommend this place. If you want the ultimate kebab, - trust me this is where you will get it.

My go to place for Turkish food, we have tried quite a few places in Ilford but nothing comes close to sultan. Be warned, it gets really busy! Platters are massive! Comes with loads of bread and dips!

As regular customers, we had the worst experience today in sultan. We were 11 people who went post iftar because we could not find a booking for iftar time (completely understandable). We were just looking for a nice chat with our family. However, when we ordered our food the man “in charge” who's claiming he is not the manager was very annoyed at the amount we ordered. He decided to stare and give dirty looks the entire time we were having our meal making us feel uncomfortable. We could have ordered more if there was any chicken/lamb doner left however it was finished. When we confronted him at the end he shrugged his shoulders constantly and said “yes, i did stare at u guys because u should have ordered more food regardless if there was any doner left” Pretty disappointing, you’re going to lose more customers if you treat them like this. He even complained saying that they had to set up the table, im sorry but that’s in ur job description no matter what we order. However the waitress was very nice to us and the other staff members except from this man. This man guides everyone around so it’s hard to miss him if you go.

The person who was in charge today because the manager was on holiday was so rude and ridiculous towards us while we were eating our food, he was constantly staring at us ruining the sultan business because of his behaviour.

We had very bad experience because manager was away, and replacement manger was so rude ,he kept staring at us . Even though when asked he said yes I was annoyed because you ordered less food. There was no doner left and he shrugged and said not my issue.

Really good service here particularly from the waiting staff

I ordered a takeaway totaling to around £50. Went I went home I noticed that they didn't give me any salad or sauce which comes with the meal. I called to discuss this with the store and customer service was the worst I've ever experienced. So rude and the Conversation ended with them hanging up on me. I will never order from here again

I don’t usually write a reviews but I must say that it was my first time finishing my plate, the food was fresh and delicious. Excellent service from the staff especially young man! Will definitely be back soon 10/10