Sultan Restaurant in Hounslow

Rude staff, terrible service, atmosphere too loud, and waiters are liable to mess up your orders or even forget them completely. When these problems happen, they don't offer anything to fix the problems caused. Avoid this place - go to Faroz or Wazir instead of you want a good Turkish restaurant in the area.

Absolutely awful, found hair in lamb doner and i ordered garlic mushrooms and found several garlic cloves and hair pieces. Not kid friendly too!

So i walked in and was told i had to wait by a rude waitress, i waited then walked back in and she seated me and my family, then some waiter came and said we would have to leave due to someone who had allready booked and they kicked us out the group of people behind us even felt bad for us and said they can have our seats but the rude little waiter told them to keep quiet, he may have been the manager they then said wait 5 mins and we will get you a table but i decided to leave as the waitress was so so rude and evil she had no remorse that there were little kids with us and it was freezing cold she said i dont care if you want to go then go it was such a terrible experience i will never even look at this place again let alone go in there if you have kids please avoid this place, it is a families worst nightmare.

Food is very decent here. The family platter is good value and you do get a lot of food. The cop shish is such tiny pieces of lamb like they’re trying to save money there. It would’ve been better if the lamb shish was proper big chunks of meat

Bad reservation management and food has gone downhill. The reservation and waiters are very rude and disgusting in their approach. They seem oppressed or frustrated. That guy that manages the table allocation is nothing short of a rude imbecile, get rid of him.

We went for lunch with my daughter, we had a terrible experience’s. Duty manager Charging extra money. Staffs and duty Manager behaviour disgraceful and rubbish. We asking for food recite’s which was not provided. UK is the rule of law, this type of restaurants staff’s and owner always violated Uk rules. As long as we have a card payment details, we will complain to the restaurant license authority.

We went today as a family lunch for 7 adults and 3 kids. Upon on arriving the woman staff asked us to put our pram in the corner which I did. Then after a man coming after me name called harry and told me he is the manager to fold the pram as there wasn’t space in a rude arrogant way. He even told to my grandma to use her logic! I was angry the way he spoken to us. Firstly there is enough space in the counter secondly he should ask us nicely as we are a customer and we are there to have lunch so then i said we will just leave the restaurant as if they don’t like us to be there because of our pram. This restaurant clearly isn’t good for kids as you will not feel welcome at all. They will treat you rubbish if u have a pram!! It wasn’t our first time to be dine out in Sultan however this will be the last. Surely I can imagine the management is very poor due to having a poor manager and arrogant called Harry.

I went yesterday for dinner with my family we had Excellent service for such a large table and it the food was so lovely and tasty. The atmosphere was unbelievable and the staff were impeccable. Would definitely go back and recommend to family and friends.

Highly recommend the mixed grill, the meat was cooked perfectly (not dry at all). The bulgar wheat was extremely tasty! The turkish bread was fluffy and soft and went well with the hummus. My only criticism is that we did feel rushed, as our starters and mains came together. I would definitely recommend this place, but make sure you have a table booked.

While the food was very tasty and the staff very sweet, it just was so disjointed. I get they have there way of doing things but having to ask for the bread to be brought over not just brought over just before your food arrives is not good as we like to enjoy and have time in between. The lahmacun was not cooked properly and a bit doughy still. I know I should have said something but I’m not sure the point would have got through.

We spent our nieces 18th birthday at the Sultan. The staff were very welcoming, attentive and nothing was too much trouble. The food was exactly as we had heard, delicious, full of flavours and more than enough. We’re now looking forward to a nice meal for two very soon.

Came last Saturday night it was extremely busy but eventhough we didn't book we were told 25/30 mins for our table ...we waited outside along with other diners. Once we sat down one of the waiteress came took our order straight away and got our order within 15 mins. Food was amazing ,I particularly liked their aubergine salad it was very flavoursome. The restaurant was very busy and noisy, lot's of families with children, service is good I think all of the waitresses deserves medals considering how they cope with so many covers they do during Fridays and Saturdays I can't imagine cos I myself run a restaurant. Keep it up guys see you soon.

Restaurant proposant des plats typiques turques. Les mezes sont délicieux et copieux. Les doner sont servis en quantité avec beaucoup d'accompagnement. Tout ça avec un service ultra rapide et un personnel au petit soin.

We been there all family services are amazing 170£ bill which were not too bad we were 9 people Big platter fish starters drinks chips burgers etc I saw people they don’t want to spend money and Thy blame on restaurant on service etc which is not nice While we were sitting there 3 tables left nun of pay the tips

Dined 5 adults and 3 children. Not a very good experience. So noisy could hardly hear and very unpleasant to carry out any conversation. Too much echoing. The food was edible. Nothing fantastic. The worst thing was that no water available free. Paying for water was the last blow. Never going there again.

We went for lunch and really it was bad this restaurant I used it for long time but I believe the food totally changed we ordered the Lamb shish I could not believe it will not slice with the knife that bad chewy tasteless the Bulgar was nice and the salad. When I ask the waitress she came back with answer the chef said because it’s a big slice of meat ( what a joke)

Food very tasty but service is horrible,very poor,no experience at all,no hi when we came inside of restaurant,no offer us table even they saw us.Very disappointed

Went with 6 friends (28/1/2022) and the service was extremely slow and received the order after 45 minutes and the staff behaviour was extremely rude. We will next go again and I ask all my Pakistani community ka is restaurant ka atleast 3 months tuk...

Went to Sultans today with my wife for the first time to try it out. We normally go to Green Lane in Harringey for Turkish food but as Sultans is closer to us, we thought that we would give it a try and boy do...

We visited Sultan with kids, we were not welcomed at all, the staff members were making faces everytime they came to the table. No smile, no politeness, very rude attitude. The restaurant was not very busy that afternoon, but the staff was looking annoyed by...

I went there for my 21st Birthday. The workers were extremely rude, impolite and unpleasant. We was still eating and the worker asked whether we was done and wanted tea. She was very rude and had a lot of attitude. It is a very cramped...

30/08/21 Unfortunately I am very disappointed by customers service . They refused to serve us because we were 7adult and 4kids , I order £80 worth food and they said it’s not enough .I spoke with the owner he sed it’s his business I have...

Ordered chefs chicken special and manager took order. Only when it arrives we started digging in we noticed there was lamb ribs and an Adana kofte. Well what can I say, spoke to manager, the one who took order and although she admitted not making...

We have been going to This restaurant for years but recently the management has charged for bread which came free and the platter size is half of what it was. I don’t think we will be coming here again as loads of Turkish restaurants in...

Everytime I order from this place, it is always missing something. I have ordered from this place multiple times to give it another chance and every time it is missing a huge portion of what I am meant to get. Last time I ordered the...

We have been going to sultan for a long time but this time they charged me for bread and salad plus for chicken shish this all we got n lots of bread. The portion was very small for the price .would never recommend to go...

1st rate food and service. That you have to book or wait says enough but it is well worth it for Superb food and bring your appetite!

Wow, what an amazing restaurant. I tried to go there - the first night I was in town .... booked out ! It was still early - but the place was full ! I booked for 6 pm the next night. What a treat. Fabulous...

Busy restaurant but the service was solid it's good to find a Turkish restaurant that do both good service and food. We had the platter and for the price it was amazing couldn't finish it all but worth a visit

It was an absolutely awe-inspiring experience. I and my family decided to celebrate my 20th birthday with a simple meal given the current circumstances. The food was so delicious and filling, just a burst of flavor! However, what truly touched my heart and made my...

I placed an order via their website. Was told food would be ready in 30 mns. Arrived after 45 minutes only to be told I have to wait 1 hour. When I protested, their answer was "we are busy". Funny how people who walked in...

We used to go kervan sofarsi in the past but better turkish available closer now. We have been a regular. There was a time when their quality dropped but since 2020 they provide consistent great tasting food. Portions are massive and come with salad. My...

Worst experience ever! I just ordered for my birthday only 3 dishes for me and my house mates to celebrate in this owful time and guess what....I only received ONE!!! I contacted straight away my driver...wich was very kind and explained me what the restaurant...

I tried calling several times they did not understand that I couldn’t find their restaurant on Uber eats and that I wanted delivery they blocked my number so I had to call from another. Very rubbish and rude service not happy at all.

Total waste of money spent £56 and all the food went in the bin the most nasty Turkish food ever burnt and rotten meat used !!!

Me and my boyfriend we decided to get a takeaway despite this difficult time just to enjoy together for a change with some food delivered. That was the 21st December and the food that I have paid £35 was absolutely horrible.!! Basically all gone in...

Food not good meat tasted like it had been there for a wile No face mask worn by staff Also stroppy waitress

Me and my friends went to buy food, i ask staff nicely can i use the toilet he rudely reply back no. He can reply back nicely but hes tone of voice was so rude. The food taste so bad, chicken did not taste it...

The staff were all very rude and refused to let me, my girlfriend and our friends use the toilet despite ordering takeaway food. The staff talked very rude and aggressively towards us all. This was very unfair and unprofessional. The takeaway food tasted very bad,...

During the whole pandemic and the new second lockdown we went to this restaurant on a Friday night to get a nice platter to take home because my mother did not want to cook. So we arrive at the restaurant and we placed our order...

I went to so many Turkish places but found Sultan was best among those. Their food taste authentic and service is great .

Had to wait 20min for takeway, had a lamb shish, 5 pieces of lamb for £9, had to eat it by hands as no fork or even tissues were given, not sure how to eat salad or rice with hands.there is only one way in...

Went on a Thursday to avoid the eat out to help out timings, but was interested in trying it out as I had seen long queues outside mon- wed. Food was good, starters were small but main course was very substantial. Annoyed that they charge...

So we popped in for a bite to eat - a late lunch and were seated by a gentleman in the corner table nearest to the window and entrance. Having barely had a moment to decide the waitress came along to take our order -...

The manager seriously needs a lesson on customer service, he did not let me speak and was speaking over me. I was confused with his behavior and he was aggressive. He could have easily said there has been a misunderstanding but he just stood his...

This restaurant was my favourite place to go to. However, over the past year or so service has been declining significantly. Very recently I called to place a take away order to pick up. I asked a few questions as the menu on their web...

The service was very slow and poor. Due to social distancing I had to wait outside for my order to be made, however they serviced their Uber drivers first and then another guy, who ordered 20 minutes after me. I asked them what was happening,...

I wouldn't recommend this restaurant. Service is very poor staff are somewhat doing you a favour. All staff are very demotivated and fresh from Turkey don't even smile at all.

Lovely food chef special comes with everything from salad sauces bread and lots of meat enough for 5/6 people even though it says 3/4. I think it depends how hungry you are.

Duże porcje, bardzo smaczne. W zasadzie można wziąć jedna porcje na dwie osoby. Sprawna i miła obsługa.

Food was delicious , salad and Humus need to be more fresh. Service was quick and excellent too. Mariana is very professional. Price is also reasonable.

This is one of my favourite it’s always busy, that says it all, the food excellent, freshly cooked in front of you, the service girls are great very polite, this is my regular restaurant, usually visit with my friends at least 2 times a month...

Food is good, not too standard Turkish... 4 stars for food... the miserable waitresses are a downer. It seem like the the waitresses are doing you a favour, forgetting we’re the paying customers and it part of the job to serve and look after order...

A group of 10 friends & I dined here. Although it was a quiet evening it was hard to get the waiters attention when we needed it! Food arrived and was hot & tasty. We ordered two large platters and lamachuns.Portion sizes are good. A...

Consiglio questo ristorante a chiunque soggiorni a Ilford. Il servizio è impeccabile e la cucina ottima, i piatti abbondanti e...

Loved the food... popped in for a bit of takeaway and got served up a feast. You watch them make the food in front of you which is nice as you can see how clean everything is. Staff are friendly and the food is really...

I cannot fault this restaurant (maybe the deco as its outdated)... Never disappointed me when comes to their food or service! The price is good as well. Highly recommend this restaurant to anyone! This has always been my favorite and still is.

The staff were friendly and were very helpful when I asked about the gluten free options. Also many delicious veg options, made in a real authentic Turkish way. Big portion sizes, maybe a bit too big, but a satisfying meal for a reasonable amount of...

The food was so so delicious, and their service is always great and fast, staff were so so helpful, thank you to each and everyone, also complimentary bread and Turkish tea, really good, I took my family for dinner as they came from india, they...

This is my second review! after many visits over the years I have to say Sultan has maintained it's consistency on quality of food and keeping the authenticity of the Turkish cuisine. There was six of us, and we thoroughly enjoyed our meal. The food...

Great time. great atmosphere. Great Taste. Price is okay. Turkish dishes are good enough for being in UK.

Went with my family 4 birthday treat been there few times the the staff can't speak good English my son found bits of broken glass in his food when crewing his spit some out & his swallowed some small bit we complained to the manager...

The food here is delicious, authentic Turkish food with lots to choose from. The complimentary bread & dip was very moreish! The Pide is just like the one you get in Turkey! Big portions & great value for money. Well worth a visit if local...

Okay it was better before but still is one of the best places for a Turkish. Worth the travel. Check it out if you haven't already.

Outstanding service every time I visited this place.I visited a couple of turkish restaurants but this is my family's favourite.Great taste and reasonable price.

One of the better Turkish restaurants in the area. Good service and very tasty food all round. The only downside is the lack of space. It can get a bit cramped on a full night. But on the plus side, they have a prayer area.

Good for families, food is great, served fairly quickly, salad and bread a plenty! Parking can be tricky locally.

Me and my husband visited sultan restaurant this evening, it was recommended by one of our friends. When we started to place our order we were told lamb dinner wasn’t available, but they can give us extra chicken made me and my husband was happy...

It was wonderful to catch-up with college friends. This we endeavour to do at least twice a year. Today was our first get together for 2019. Foods was superb. Starter of mix hot plater with chicken salad was delicious. Chef special of 5 peoples was...

Ma che bellissima sorpresa! Il locale è accogliente e il personale meraviglioso, I miei figli ed io abbiamo apprezzato la...

Ottima originale e buona cucina turca, personale gentile e disponibile. Molto buona la carne. Buon rapporto qualità prezzo

Nice food, fast served, and against a good price. Absolutely good value for money (40 pounds for food including drinks for our familiy) Nice, busy atmosphere. I recommend this place.

Food is great. Atmosphere is good. Friendly staff. Kids friendly place. Looks clean. Service is good. Tables r a bit on smaller side, which is a bit annoying. No parking available.

We visit Sultan’s pretty regularly as their food is great, however this may have been the last occasion. Booked a table for 6pm, within minutes of sitting down we were told we had to order as they had another large party arriving in and hour...

There is Excellent customer service every time I come to sultan and the food is always too a good standard. Definitely recommend it for friends and families!

The food was not too bad but I have been to better Turkish restaurant in east London it’s good value for money and good portions I enjoyed there salads . Some of the staff don’t speak English very well.

Where do I start!! Restaurant is very busy and the staff are rushing you to eat, we ordered a starter which was literally thrown in the table, when ordering main meal asked for extra well done, part of the main meal came whilst half way...

Everything was good, including service. But you have to pay only by cash - tax dodge? Anyways the foods excellent so it’s alright

Any kind of food is tasty and well cooked. Waiters do their job and are fast. Eat well and saturated. It's not fancy, it's not meant to be. Hurry up!

My favourite Turkish restaurant, I appreciate this place even more when I try other places. The iskender is soooo good and the platters are amazing. The customer service is always spot on.

Ottima cucina con preparazione a vista personale cordiale ottimo qualità prezzo piatti veramente prelibati della tipica cucina turca assolutamente da...

So thankful that Sultan Sofrasi is near to my home ... what a top class joint!! Whether it's a weekday sit-in meal or Sunday night takeout, these guys know how to produce quality food that hits the spot. Definitely recommend.

Loved the food. It is very busy and the place is a bit cramped. Not very open. Food was great the atmosphere was good. Great customer service. Always book beforehand and go at the time not before as will have to wait. Not much waiting...

Visited with family and friends. Very good service and Turkish food. Nice atmosphere and service. Would love to go again

We went for a late lunch and the restaurant was packed which appeared to be a good sign. We ordered the platter to share between 3-4 people. They filled the bottom of the shared platter plate with two types of rice and gave less chicken...

We really enjoy the food every time we go there and though they put the prices up a bit but still its a lot better than the other Turkish restaurants in the area.

The food was delicious and the customer service was excellent! Roxana was always able to attend to all of our needs and even though they were so busy, she was swift with her work and always made sure we were well taken care of. Definitely...

No Doubt I loved this restaurant however each time I go there now it just keeps getting bad, the food is now expensive, the servings are small portions and management team (staff) Unbothered, I was like a HUGE fan of Sultan and its a pity...

Pyszne jedzenie w dobrej cenie. Po złożeniu zamówienia dostajemy ulubiona przystawkę humus, chlebek itp. Porcje duże, które zawsze można spakować...

I popped in here with my partner for lunch on a Sunday. The place was about half full, we were seated and served quickly. The food was very nice

Myself and a friend were hungry late on Monday night and as we drove through Illford saw this restaurant. It was virtually full which is always a good sign. We were quickly seated by the friendly and polite waiting staff and our order was promptly...

Visited the restaurant with my husband. Waited for 20 minutes for table and the waiter named Anna came and offered a seat to couples who just entered the restaurant while we are still waiting. I Called the waiter and told her we have been waiting...

Good food, excellence price. No complaints. The staff were friendly enough and the portion+sizes were very good

Booked table for 12 people for 20:30. They did the whole set up before we arrived. It was shiny and good customer service. They even played birthday song. Foods were just delicious and so so yummy.

Been going to this restaurant for the past 2 years now and first time writing a review it deserve only due to disappointment at another Turkish Reaturant . Lovely fresh tasty food service excellent ample salad bread not tight in giving as some places are....

I ordered two lamachins to take out and I have noticed that this and other Turkish restaurants only accept cash. Surely this is illegal and has tax implications?

Not very good table and waiting service from most of the staff Food is good but there are many of the same turkish restaurants in area with simliar menu.

Great food and even better service Parking is easy too and they include one litre bottle water, bread & salad in the price. We ordered £42 platter that was perfect for 3 men and a woman (btw we’re all slim🤣)

Another one of those safe restaurants that always get the food right. The portions are massive and the food is always good.

Personnel très sympa et cuisine typique turque délicieuse. À conseiller vivement. Seul bémol, vu son succès, il fait un peu...