Sugarloaf Tearooms in South Staffordshire

If anyone else knows different please correct this review as I wouldn't like to be passing on wrong information, but it was common local knowledge at the time

What a fabulous selection of trees once again! Wonderful quality trees, very bushy and super healthy! Even better is that for every tree bought 50p goes to Acorns Hospice! Also love the Christmas decorations and display! Well done! You never disappoint.

Highly recommend sugarloaf tea rooms in fact I can't recommend it enough. I have had everything from the breakfast, lunch, afternoon tea to just a piece of cake an I can honestly say it won't be beat.The staff are always well presented an so helpful.The room it self is lovely an so are the surroundings. The nicest tearooms I've been to.

Got to the restaurant for 11.45 by the time we were seated and they finally bothered to take our order we were told as it was 3 mins past 12 we couldn't have breakfast.There was nothing on the menu to say this but was on special board which we hadnt seen, we were then told kitchen wouldn't cook breakfast after 12 so unfortunately we left. we won't bother coming out to you again.

We have been regular visitors to the Sugar Loaf Tea Rooms, loyalty card and all. Due to the current Covid situation we've only really just begun visiting our favourite places again and as well as wanting to support the smaller businesses, this was meant to be a lovely brunch treat for us. Sadly, we will never return again. It's rare for us to complain. The cafe was only one third full with plenty of staff FOH who were not rushed off their feet. There were issues with the majority of the items we ordered including a miniscule, microwaved, rock hard croissant costing £2.50! ( Starbucks comparison @£1.75) The presentation was poor and the lack of information between staff to customer, the same. Note to manager: ALWAYS BE ACCOMMODATING TO YOUR CUSTOMERS! It's not difficult! Train your staff not to talk about your customers where they can clearly see you, rather, find somewhere private! Remember, you are NEVER better than your customers! Apologise and wow them! Offer solutions not excuses, never pass the buck and if you want to keep your job and business thriving (especially under current situations), give a FULL refund when your disappointed customer asks for one! We were incredibly insulted and belittled and sadly, we will NEVER return again. Speaking as one who's whole family is in the hospitality industry, I'd advise you to go and get some serious customer relations training!

visited with an old friend for lunch. all covid regulations in place. I had quiche chips+ salad....quiche REALLY tasty. would definitely recommend

Excellent food, service sometimes slow iwe have always found the staff very friendly. Restaurant always clean & tables cleared quickly to reset. Food usually very good

I ate breakfast with a couple of friends. The food was good but the service was little slow. I don't think that's down to coronavirus precautions because that's been my experience before. Overall, I'd say this is a pretty nice place to eat with friendly staff.

There was me and 2 of my friends that went for breakfast around 9.30am. The atmosphere and decoration of the tea rooms is lovely, calming and comforting. We sat down and ordered our drinks which took about 20-25 minutes to come which I thought was due to them being under staffed but had not told us that food and drinks may be slightly delayed due to this, which would of been nice to know. The food wasn't great but wasn't horrible, aside from receiving a fried egg instead of a poached, the hash browns were delicious and we ended up ordering a plate of 6 separately. When taking our plates away the young man did ask how our food was which we did point out wasn't great but he didn't ask for any further detail as I don't think he was expecting our response to be the way it was. Overall it wouldn't say it was the best experience but also not the worse but location and setting is lovely.

A few days ago a fried and I visited for breakfast and we both ordered eggs benedict and hot drinks. As usual the hot drinks came a long time before the food. When the eggs finally arrived they were solid, not runny as they should be. I attracted the attention of a female member of staff who said "Is everything OK?" to which I replied "No". She then told me to "hurry up, as I've got to get back to the kitchen". I was so surprised that I said "Is that the proper way to talk to a customer?" and she quickly replied "Sorry, go on".

Lovely setting and beautiful tea room! Staff were attentive and COVID regulations were organised! We ordered some breakfasts which were all served promptly. However, I don’t eat dairy so asked for a veggie breakfast without eggs and butter on toast as there wasn’t a vegan option. When the breakfast was served, they mentioned that I couldn’t have the mushrooms as they were cooked in butter so I had 1 hash brown, some beans, tomatoes and veggie sausage. For £7 I’d have thought they would have added an extra portion of something as the plate was quite bare! I didn’t really understand why the mushrooms couldn’t have just been cooked without butter 🤷🏼‍♀️ I’d just like to highlight this so that maybe a vegan option can be thought about a bit more.

had the loveliest breakfast today at tearooms. Staff were very helpful and professional during this crazy time. Very clean, and amazing food. Will defo be visiting again.

Wow how amazed to visit today with friends for afternoon tea, set up was great staff showed us immediately to table, food and drinks followed a short time later. The whole afternoon was so lovely and really enjoyed. We boxed our cakes as there was too much to eat! Such a good selection on offer. It was busy but all tables were spread out adhering social distancing. Staff all worked so hard and still had time to ensure everyone was ok. All in all it has made the visit well worth, the afternoon tea is a must. Will be re visiting shortly thank you.

Visited 18th September for afternoon tea for 4. Said did not have booking, but was clearly seen in diary. Then said booking was for 2pm, but was booked for 1pm. Then said I had not booked for afternoon tea. No record of my £40 deposit I had paid. Luckily able to show on Visa statement on phone. Staff did apologise and said would get ready. Disappointing as told table wild be set out for our arrival. Experience very disappointing, Certainly not worth £18 per person. Have had better .. Don’t know if not Standard as not expected.

First visit since the pandemic, reassured to find COVID 19 regulations are followed by the friendly and helpful staff and we enjoyed our breakfast. Will return soon, tables can be booked over the phone and they will also try to accommodate if you just walk in.

Very well managed, friendly, helpful staff. food came out quickly, social distancing measures in place, felt very comfortable, Lovely place to eat.

We went to to the tea rooms for for breakfast, only second time we've visited but again brilliant food. All cooked how we'd asked and all agreed you could taste the quality of the ingredients. The staff were all working very hard, keeping everyone there safe and happy in these unusual times. I'm really looking forward to my third visit and maybe next time try one of those beautiful looking cakes!

Can't understand the previous, thoroughly negative review. Our experience was the polar opposite. Hand sanitiser in place, all staff wearing masks or visors, tables well spaced out and thorough cleaning of tables in evidence, plus our details taken for Test and Trace purposes. Felt very clean and safe.Anyway, on to the main event, the food! A slightly reduced menu is available, basically breakfast, sandwiches, panini and jacket potatoes. I had a Cheese and Ham Sandwich accompanied by salad, coleslaw and vegetable crisps. My husband had a Jacket Potato with Cheese, with the same accompaniments. The food was fresh, tasty and delicious and the portions were huge! This was supposed to be a light lunch, but we didn't eat again all day! It's always busy here, a sign of how good this place is, would always throughly recommend.

Very well organised, friendly staff always there to help no waiting. Table service with a smile.no waiting fast service,everything bought to you.

In a pandemic Covid 19 rules not followed by staff two members with masks six other staff no gloves or masks worn serving food and drinks to people Customers not keeping distance in restaurant intermixing of tables not 1 or 2 meters apart this breaches guidelines In garden centre same problem people not social distancing This could cause high rates of covid 19 via the whole centre therefore we will not be attending again

My husband and I have eaten at the tea rooms a number of times prior to lockdown and always enjoyed it and we were keen to go back. I was a little dubious about going out to eat since I had to self isolate throughout the whole lockdown period due to a serious illness however I needn’t have worried. I booked a table as I didn’t want to risk waiting around; upon arrival they have a clear one way system, you are greeted by a member of staff who identifies if you have booked, we were shown to our table and informed that the whole menu was available on the wall. The tables are well spaced and all table service which was very efficient. There were a number of ‘walk ins’ asking if any tables were free and the staff did what they could to accommodate these customers. They have a good selection of food and the cakes are amazing (I’m gluten free and they have good options). Overall a pleasant experience and recommended.

Gets four because the plants are beautifully set out and they have a really good choice of plants , looses one for customer service , been here four times now and not once has the person serving me smiled or given an ounce of interest in striking up a conversation about the 100 pounds worth of plants I had just bought for my chatty but ignored lovely Grandma . I have given up taking her there now , she saves every year for her plants and the people taking her money could at least smile and serve with some customer service skills while they take it of her . Miserable experience .

First return to the Sugarloaf Tearoom since lockdown. Such a lovely atmosphere even with the Covid restrictions which are well up to standard. Excellent service from the members of staff who are all lovely and make you feel very welcome. Food 100%, perfectly presented and very tasty.

Myself and my family love this place and would regularly attend, so today I took my girlfriend for the first time out since lockdown, and disappointed is a total understatement, I personally would struggle to go back and certainly would not recommend anyone to go there whilst social distancing measures are still present. As soon as we walked in we were left standing at the desk with staff just talking behind it, it took a few minutes before we were even greeted with a simple hello, then we were took to our table where we were told that we “should be able to see the menu from here” of which I can say that we couldn’t without great difficulty. We then ordered a pot of tea for two, recieved two separate mugs with no milk, that we had to ask for and took another couple of minutes to arrive. At this point we were a bit taken aback by the lack of service but it was topped off when our food arrived without cutlery and was just dropped on the table and left, we had to ask ourselves for cutlery and sauce which took another few minutes, by which the food which was not originally hot had already gone cold. I’m not a complainer at all and I hate doing so, in fact this is the first negative review I have ever written on any place I’ve eaten at, but my experience today was utterly appalling, anything that the service could’ve done wrong they did and I for one won’t be returning in the near future.

Great to see Hugh down Nursery and Sugarloaf Tearoom open again after lockdown. The environment is very open, airy and feels safe. The service and food are as good as ever. Highly recommended.

My friend and I went for brunch and it was absolutely lovely ( breakfast is served until 12). A plate of egg, bacon, sausage, tomatoes,mushrooms and beans washed down with coffee/ tea and accompanied by granary or white toast

Lovely selection of food and drink. Cakes amazing. Everyone very friendly and helpful. good atmosphere. can book a table or just call in.

Excellent service and breakfast was delicious. Really enjoyed the place good location. Will be visiting again soon.

Always go here for fresh flowers for the garden and decided today to have some lunch here with my partner. Food came out very quick, tasted beautiful (especially the pink coleslaw), drinks were lovely (I had the white hot chocolate and recommend it highly), we took a caramel cheesecake away for afters at home which tasted nice and fresh! Atmosphere is rustic and welcoming. 5*

Wonderful tastey food good quality well presented - will be returning again!! Friendly staff excellent value as well!

What a lovely setup and welcoming staff. Nothing too much trouble and the cakes are amazing!!! Wonderful wooden statue of a stag in the centre of room it is beautiful

Had afternoon tea here and was disappointed. Cakes were not home Made and looked like they were frozen Iceland cheap cakes . Scones however were and tasty . A few crisps and limp salad and very small sandwiches. For 18.00 each don’t waste yr money

Visited here today for lunch, although it was extremely busy, which is a good sign. The food came out very quickly and was amazing. I had soup, mum had a ham salad sandwich, which would have easily fed both of us. Our waitress, Shannon was a delight. Service with a smile and super friendly. Can't wait to come back again

interesting to look around before or after a meal. and friendly helpful staff . lovely choice of meals and delicious cakes.

We dined here for breakfast this morning on New Year’s Eve. We thoroughly enjoyed our breakfasts - such great value for money including a coffee or tea of choice. Great service from Helen too. Highly recommended!

Although we visit this nursery regularly (and always get our Christmas tree here) this was the first time we had tried the tearoom. We arrived at lunchtime so we had lunch! Jacket potato with prawns marie rose for me & spicy chicken burger with chips for him. Food arrived quickly and very generous servings of everything. The only off key item were the vegetable crisps on my plate. For a start - who needs crisps alongside a jacket potato? And the crisps were so sweet they were inedible as part of a savoury meal. Meals £7 each so quite a bargain.

Been several times. Always nice and clean, helpful friendly staff and food always good quality and nicely presented. Allergies listened to and sorted with no fuss, which is always appreciated. Smoked salmon and prawn salad always lovely. Would recommend.

Without a doubt, the level of service is outstanding, I’ a regular and don’t even have to tell the lovely lady what I want, it’s almost like telepathy Ps - the food is great too Try it

Three of us visited here for afternoon coffee and cake. It was a lovely little find, you can see they are spending alot of money improving the nursery. Beautiful homemade cake, reasonably priced and Helpful young staff. Can't wait for our next visit.

I am very impressed with these tea rooms and would recommend wholeheartedly. Lovely home cooked cakes...very comfortable...and the service by the young staff is friendly, helpful and efficient.

Me and my friend visited here to try something different as it was my birthday. On first appearances the place looks great! However after ordering, the food came out in a suspiciously quick time. This became concerning as my plate was hotter than the food. They took it back and replaced my meal however no apology was given. My friends food was cold also and eggs extremely over done but she didn’t want to cause a fuss so left it. But a waitress came over and she explained her eggs were over done and bacon hardly done, her food was taken back kindly. Unfortunately we were then approached by another staff member, who was very unapologetic and attempted to argue with us about bacon saying we should have asked for it to be well done. In all respects me and my friend are chefs and would not find it acceptable to serve food at this standard while the bacon has zero colour and looking raw. Once again no apology was given and approach was borderline aggressive from this individual staff member. Furthermore, I could see this staff member discussing the situation with others in a very unprofessional manner. She did place a refund on the table without us asking however, it was incomplete.

Me and my family ate here last weekend and it was really enjoyable. I've driven down the Stourbridge Road hundreds of times and never realised there was a garden centre, let alone a tea room of this quality just off it.

We visited on Saturday 28th September for afternoon tea, which had been booked since early September, as a surprise birthday treat for a close friend. This was on my recommendation as I had been before. At the till we announced who we were and that we were there for afternoon tea. We were shown to a reserved table, served a pot of tea and presented with a two-tier cake stand of delicious cakes, sandwiches, a pot of jam and cream, but only two scones. When we queried this, the waitress said she would go and get another one. However, she came back, asked to confirm our name and removed the cake stand; we asked if we could speak to the person who took the booking. Unfortunately, this was like waving a red rag to a bull: it was the manager who took the booking. She came to see us with her diary of bookings and according to her we had only booked a table. It was in her writing, and she would have made a note of any allergies and taken a deposit. Well she didn’t ask, or mention allergies, or request a deposit, and therefore we were in the wrong. No apologies, no ‘mistakes happen’, nothing but rudeness, humiliation, and a downright abrupt manner. Also, if she knew it was a birthday there would have been balloons and cake. Well that made us feel a lot better! We were told to vacate the table straight away as it needed to be made up for the people who had actually booked afternoon tea; however we had no help in carrying our drinks to another table across the tea room, which I think was to point out to everyone that we had sat at the wrong table. We did order food and had three lovely meals as we did not wish our friend to miss out completely, but after this experience we won’t be visiting again.

Lovely freshly cooked food and great cakes. Good garden centre. Reasonable prices. Good portions of food. Love to go there been a few times.

Really enjoyed our family lunch today. The staff are so helpful. My sister is wheelchair bound and the staff helped me find a suitable table. Food was very good. Gold star to the guys who prepare it in record time, the cafe was so busy too. Recommended. Will return to try the breakfast

We popped in here one Saturday afternoon, it was lovely, I had a ham sandwich on fresh crusty bread, served with salad, veg crisps and coleslaw, you could swap crisps for chips for an extra 50p it was delicious and good value.

On two separate occasions, two different days I was told the restaurant was fully booked. As this has happened it puts me off going again.

My friend and I visted last week for breakfast, I had poached eggs on toast and my friend had poached eggs & salmon muffins. Both meals were lovely and eggs perfectly cooked. Moreover, the drinks we ordered were brought out almost immediately and the food followed within a reasonable time. I know from experience that service could be slow on occasions when it was busy however having routinely visited here since it opened I'm happy to say this issue has been resolved and I always enjoy visiting.

Went for tea and cake today after checking the opening hours and seeing it was open until 5pm. At 4.30 one member of staff came and nastily asked “is there anything I can clear away?” And we said we were still drinking our tea. She asked if she could take the tea pot, we said no. She sighed really loudly and huffed off.

Came for breakfast yesterday.. really nice and quick breakfast... only disappointment was the black pudding.. not sure if it was under a hot light too long or just deep fries.. they were like hocky pucks. Apart from that it was lovely

Visited for the first time ever today , it was my friend's birthday gathering for her 70th. The food was lovely and plentiful and the atmosphere and staff attention was just right . We are planning to visit again asap !

A big, airy room with a good selection of coffee and teas (including Birchall fruity teas). I had a lovely fish finger sandwich.

The sandwiches are so good, never been disappointed, have to have a walk round the nurseries to make room for a piece of cake and a lovely cup of coffee!!

I've been here before and had a lovely experience, but this time not so much. We visited on a weekday and it was quite busy but we had no trouble finding a table. My friend wanted a breakfast but, when I went to order, I was told by a sulky lady on the till that they only serve breakfasts until 12pm (it was 12:10pm but fair enough). There is nothing on the menu to state this however or - at least as far as I could see - any sign telling you. My friend was a little put out but chose something else - with a bit of difficulty as the vegetarian options on the menu are extremely limited. I asked a server about the 'no breakfasts served after 12pm' notice and why it wasn't on the menu. She thought it was on some of the menus but not all of them, which is a bit silly if that is the case.

Staff serving messed all our orders up. White bread instead of granary; chips instead crisps on one order. The one order shown as 6.00 pounds on the till and 7.00 pounds on the menu price. But the amount of salt in my tandoori chicken sandwich was overbearing. Three of us tested it and agreed. When we complained to the staff they said it had happened before whereby too much sauce had been added to the chicken. But no compensation offered. Completely ruined my

We called here for a coffee stop en route to Worcester recently. We were impressed by the decor and the light airy tea rooms. We ordered coffee and toast with jam and marmalade. The toast was wonderful - huge doorsteps with the butter already melted in - yum! We would definitely visit here again and spend longer browsing around the nurseries.

We have visited the tearoom on several occasions and always been pleased, however today was disappointing. I appreciate that it is very busy, however we were sat at a messy table for nearly 30 minutes. I had to ask someone if they would mind clearing the dirty crocks which she did do but wasn't happy at being asked. Not one of the girls looked happy or smiled and I'm afraid the food wasn't as good as normal, our ciabatta was burnt.

Been here a few times and always been pleasant! However on this occasion was a little let down. Why put the toast on the breakfast plate when it’s swimming in tomato juice? You end up with soggy toast..... and the breakfast was just about Luke warm at its best. one lad who was either related or contractor in dirty work clothes going behind the counter helping himself to drinks.... doesn’t look good from the customers view. Only little things but the little things add up... found it hard to find a table that didn’t have a reserved or laid up from afternoon tea at 1pm.??? Surely you are loosing revenue! Put a simple sigh on the table saying you are welcome to use this table until ??? 12.30 then this gives you half an hour to turn it around. The staff do look unhappy ☹️ too. I agree the food could be hotter and the sausages could be plain. I do find it frustrating you can’t change some of your items. We just order now and swop ourselves it saves the hassle. It is such a shame because with some strong management this little things could be simply fixed. It’s a little gem in all honesty.

We know the cafe is very popular and much praised. Went in today for tea and cake. Cake okay, but tea tasted of fluoride. Couldn’t drink much of the tea so came home and made a decent pot.

Ive been to Sugarloaf tea rooms many times to meet up with friends for lunch. Fantastic venue and the meals are excellent and value for money. Staff are very friendly and helpful

First visit here nice ambiance and lots of staff came for lunch jkt potato 9/10 soup 9/10 prawn sandwich 9/10 fish finger ciabatta 1/10 THIN GREY CHEAP AND NASTY POLLACK and at £7-25 should have been COD they were ABSOLUTELY TASTELESS . They have spent a lot of money on this place but failed to re surface the muddy uneven car park and as it was wet today your feet transfer mud into the car , you then have to drive out via a drive with at least a 100 deep and waterfilled pot holes , I will not be risking damaging my car again

Lunch for four today was a little mixed affair , three out of four of our meals were good but don't order the fishfingers , thin tasteless and definitely not cod and very overpriced. Such a shame as the service was faultless and the ambiance is lovely.

Have been using this nursery for years. Was pleased when the cafe opened and at first, the food and service was good. However, was disappoointed last week. Took my Uncle there for lunch and struggled to find a table for two that wasn't reserved. Once seated, after waiting for someone to leave, studied the menu to find that the prices had gone up again. Everytime I have been, the prices have slowly increased. I will not be going very often now as they are over-priced. Such a shame.

My wife and I have used this tearoom at High down nursery for a while now. It's a beautiful place with friendly staff and wonderful food in terms of flavour and portion size. I have to have a gluten free diet and was delighted to find gluten free Plaice gujons with sweet chilli sauce and salad on the menu. I was the first coeliac person to have the pleasure of trying this new offering. It was simply gorgeous! They also had Thai prawn and salmon fish cakes as well as a good range of gluten free cakes. They also have gluten free buns if you fancy an eggs benedict or eggs royal. If you're coeliac and in the Stourbridge, Kinver, Kidderminster locality give it a try. Also baked potatoes with gluten free fillings available, served with salad and vegetable crisps. These make for a very filling lunch. Whatever you choose from the menu Sophie and her team will make sure you are well catered for. Just in answer to someone on here who had a rant about 'afternoon tea'. The management ask for notice and a booking so that they can give the best food freshly prepared for the occasion. This takes a lot of planning so turning up and asking for an extra place really puts a spanner in the works for such an event.

We came back to here after visiting the plant nurseries a few weeks ago as the tea room looked very inviting.

We drive here after hearing about it. We arrived in a very impressive restaurant. There were lots of tables with reserved on but we eventually found an empty one. We ordered a full English and eggs Benedict. The food and drinks came out really quickly . My wife had the English and she said it was quite nice. I had the eggs Benedict and the hollandaise came out stone cold . It was like a tub of butter . I had to ask them to microwave for a bit to get some heat in, which they did.

We have visited this cafe numerous times and found the food and service good but our visit on Friday was dreadful. My daughter had booked afternoon tea for two as a treat from Mothers' Day, then at the last minute my husband joined us. Crime of the century!! We moved across to an unreserved table for 4: what a furore it caused, even though we took the afternoon tea service crockery and cutlery to be helpful. One waitress came over and told us that they needed 24 hours' notice for afternoon tea: no problem, my husband was very happy to choose from the lunch menu. In the meantime my daughter had gone to the till to order, pay and tell them we had changed tables, whereupon the person on the till was less than friendly and discussed this with a colleague. After waiting a few minutes, my daughter came back to the table, followed shortly by a waitress who told us we should have chosen a square rather round table because they weren't safe for an afternoon tea service- really??!! Who knew?

My daughter had visited two days previously to our visit and had to wait over 40 minutes for a couple of poached eggs on toast but we assumed this was a one off and arrived at 9.30 for breakfast. Ordered poached and scrambled eggs on toast. After 30 minutes and noticing people were getting food who arrived after us we asked where our food was (the place was not at all busy at this time and there were at least 6 members of staff wandering around the counter). After a while a very polite lady did come and explain our order had been confused with another table and put on the “ done” pile (i noticed the other table had similar order to us). We were offered free drinks but really they need to get their act together. When our order arrived after a total wait time of 40 minutes my toast was black in parts and inedible. I couldn't be bothered waiting again so left it. Its not cheap either. My daughter could not believe the same thing had happened twice in a couple of days. Someone ( management) needs to take a good hard look at the way the staff are handling things and sort it out quickly because our experiences were just not good enough!

Had a treat today with afternoon tea at Highdown Nurseries. The staff were wonderful and very helpful. The tea was presented very well and plenty to eat.

Very good food but had to wait an hour to get it. Good decor & friendly service but too busy. Breakfast was very goo.

Came to highdown nurseries for breakfast with my dad 17th April 2019

A bit out of the way but an appealing eatery, large sunny room make a pleasant venue for a cuppa.....

We hadn't planned on visiting for food but thought we would see if they had a table. Being mother's Day it was very busy with pre-bookings. However we were given a table quickly.

My family went in the cafe for a drink and a snack at 10am and after ordering our food we hunted round for a table that did not have a reserved sign on. We finally found one but after sitting there for 10 minutes we were asked to move as it was set for afternoon tea. Why was it set that early in the morning when it was packed!! We once again set off to find a table which was proving to be frustratingly irritating when a member of staff finally steered us to a table with a reserved plaque on. When I queried why we were being sat there she said " it's not booked until 1.45 " so again its 10 am and rammed, why dont they let these tables be used until the breakfast rush hour is over. It spoilt what was supposed to be a treat and I dont think we'll be returning any time soon.

Came for lunch with my family after recommendations, we were not disappointed! Fantastic sandwiches and cake!

I usually love this place, good fresh, plentiful food and a nice atmosphere. As a result I decided to book an afternoon tea for my mum for Mother’s Day. An afternoon tea should be an indulgent treat but this was disappointing. The sandwiches were fresh but the fillings boring-plain cheese, ham, egg and salmon. There were no savoury pastries, the selection of cakes were all very small pieces and the scone clearly microwaved from frozen. I normally leave an afternoon tea either very full and unfinished or with bits to take home but we finished all of this and I was hungry later. At £18 a head I wish I’d bought one of your normal tasty sandwiches and a slice of cake for half the price. Sadly, I wouldn’t recommend this to anyone. normally I would have spoken to someone but didn’t want to spoil mum mum’s afternoon.

Discovered this place today, the cafe is spotless good selection of cakes drinks and meals. I’d like to see some wrapped gluten free cakes but they do have some homemade. Average prices but big pot of tea!

Visited this tearoom on Wednesday 27 March at 12.40 The tea room was extremely busy with reserve signs on at least 4 tables, this I don’t see to be a problem as customers are coming in within 15 mins to have lunch and they have taken the trouble to book ahead, however there were no tables free at this time and others were coming in behind me and my friend also hoping to get seated. A table for 2 was laid up for “Afternoon tea” at 2.30 so we asked if we could use this table providing we vacated it by 2.30 . A member of staff replied saying this wasn’t possible as we would dirty the tablecloth! The tablecloth was only a smaller runner which along with the chinaware could easily of been taken off the table. The staff member called the manager, a very rude lady who told us that she wasn’t prepared to take a chance on us sitting there. She asked us to sit on a sofa at the top end of the tearoom and wait until a table became available, despite the fact others were now also coming in behind us and no one was monitoring table allocations. We decided to leave and go to Ashwood Nurseries a much better option. I can’t believe this tearoom chooses to loose business over the main lunch time, by laying up tables 2 hours ahead of arrival, the manager also needs a lesson in people skills. I won’t bother returning again.

I can highly recommend Sugar Loaf Tea rooms......Atmosphere and settings are lovely....Food is delicious with a wide variety.....Service and friendly staff....I would advise booking before you go do avoid disappointment.....A well deserved 5 Stars...

Visited on a weekday lunchtime for lunch with my mum, we hadn't booked but arrived around 12:40pm found a table quite easily.

Went for lunch last week. It was very busy but luckily we had reserved a table. I opted for the Brocolli & Stilton quiche but you couldnt taste the cheese or see much broccoli in the quiche. My portion size was small and it was a corner piece with more pastry. My partner had the beer battered cod with chips which he said was very nice and not overloaded with batter. However, at £12, we thought it was a tad overpriced. The chips were Oven chips and some of the chips were uncooked. The salad with my quiche nice. Pot of tea for one is no longer an option - instead it's a large mug of tea which isn't very appealing. Not sure whether it's the high ceiling but it is very noisy in the restaurant when busy and when there are children playing the Play Pen !!!! The other criticism is the male member of staff behind the counter could do with a clean tea shirt. The one he was wearing was dirty !!

Called in for a cuppa and a cake and a look round garden centre. Purchased a apple tree. Staff in coffee shop helpful and polite service good parking good. Worth a visit. Reasonable prices.

Our first breakfast surprised us because it was so good and have been several times since then, just love the sausages and the toast is crusty bread which is cut so thick, always cooked fresh, yet to eat a better one, coffee included in the price. Service is always with a smile.

Hi visited your tea rooms on Wednesday 8th March with my family I was really disappointed and really taken back with the attitude of the service staff . I don't really eat much on a dinner time so I asked for half a prawn sandwich was told can't do that we can wrap the other half up to take away !!!! As I was going to work did I want to take a sandwich with me No so as I needed to eat on a long shift I had to pay FULL PRICE £6.00 for 1/2 a sandwich I was absolutely disgusted I work in a local tea rooms and if a customer asks for 1/2 we give them what they want so not to loose there custom also from work today went to the cat at enville asked the same question what a difference Yes was the answer and also charged half price also the staff was polite and went out of their to help you WHAT a difference Keep ur Customers Happy and they will come back or just be greedy and not even bothered what your customers what but just have ur money !!! I know where I will be going

I used Highdown regulary prior to 2004 when we moved abroad. It was a delightful place knowledgeable staff (family) and no Tea room in sight. It was always a joy to go there. Move on to 2018/19. We are now back in Worcestershire and busy planning a garden - from scratch for our new house. Visited twice late last year, and apart from a gentleman of the till, no staff to ask for advise - all at a horticultural show, fair enough, went back a few weeks later still no staff, so left it until this year. Went again 4/5 weeks ago, and despite the car park being very busy all customers were in the cafe, and as we walked around for about 40 minutes could see no one- staff or customers. Eventually found an employee, who was kind enough to try and find a knowledgeable 'Plant/ Shrub etc" person, no no avail, however, the man on the till was summons we showed him our lists of plants (approx 300 pounds worth) and asked for advise re when to buy and when to plant, this conversation took place by the till, but he couldn't leave his spot. Yesterday we tried once more, and walked around the displays of plants and could get no advise - all staff were AT LUNCH. We went elsewhere and spent our cash. A few car boot loads but no thanks to Highdown . They should remember they are firstly a Garden centre NOT a cafe.

Normally eat here on Monday Lunchtimes. Always opt for the Jacket potato with topping. Very tasty food. Seen reports where there were complaints of slow service but I have to say I have never experienced this. My longest wait has probably no more than 10 minutes - if that? It is a fact that Highdown is fast becoming a place where mothers and toddlers tend to meet up - this in turn means that young children may be playing/crying etc. If that does not cause you any problem then you will enjoy your lunch at Highdown. Lunchtimes can and does get pretty busy

We all opted for vegetable soup and were all disappointed. A very thin watery liquid with globules floating. It was like cooked veg in watery stock. Not appetising at all.

We had a wonderful evening for my Mum and Aunt's surprise 70th Birthday party. The staff could not have been any more helpful in the planning stages and made sure that everything was perfect. We had a package that included everything from he cake and balloons to afternoon tea, prosecco and children's buffet. They catered for gluten free, vegetarian and nut allergy admirably and without any difficulty. We were made to feel very special and the birthday girls loved it. I cannot recommend this ace and it's staff highly enough.

Really lovely place. Staff wonderful & the afternoon tea was fantastic. Great place but always really busy so book ahead if you can. Very popular.

this tearoom is a great place for breakfast lunch or afternoon tea variety of food cooked to perfection and served by friendly staff .a nice stop and take a look around an excellent garden centre with a vast supply of wonderful plants well priced Take a trip

Absolutely lovely place, been coming here with my mum since last summer. Coffee is always nice and such a wide selection of cakes

Great customer service, beautiful environment. We waited about 15 min for our meal and then we had our cakes. All delicious - will definitely come back. Thank you

Lots of seating but very busy as I would expect on a Saturday afternoon so a short wait for a table - we hadn't reserved as it was our first visit. Very friendly, smiling helpful staff. Nice selection of food on menu. The wait was a bit long but the food was worth waiting for: we had a sandwich with chips, a ciabatta with chips, jacket potatoes with different fillings and hot drinks- food and drinks quality and presentation were excellent and portions were ample and we really enjoyed them. We didn't visit the nursery garden centre so can't comment. If you're not in a great hurry then I recommend the Sugarloaf tearooms. Also - we didn't have the afternoon tea but it did look scrumptious! Will definitely return!

The tea rooms are lovely. Spacious. And the food is divine. It’s a shame that the young inexperienced staff let it down. Slow acknowledgement at the counter. Several hanging around behind the counter not sure what to do. 3 of us ordered our lunch. Several minutes later another girl came to the table to tell us the girl who served us didn’t know they had run out of what we asked for. Slow bringing the drinks over. Went and bought some cake to take away, again slow service. Not sure if these girls are getting the training they need. It needs addressing. Don’t let it put you off. Just be prepared for lack of customer service.

Went for breakfast on a Sunday morning, having read the mixed comments on service lead times. Do not be put off and simply acknowledge excellent tasty food served at your table at amazing prices. £7 for a Goliath breakfast with tea or coffee. Yes , it was busy (due to value and excellent surroundings) yes, you queued for order, yes, you waited for drinks to be served and then hot food to be served. But if you want fast food go to McDonald’s! I loved the fact you weren’t rushed. Perhaps book table if large party so they know service levels in advance and enjoy some good conversation or a paper. Well done Highdown Nurseries.

Visited with friends ordered food. 7 ordered, very quickly 1 meal arrived however it took another 25 minutes for the other 6 to get food. Had heard they were slow from others but this was ridiculous 7 not too happy visitirs

Managed to get a table for 5 booked on 30 minutes notice around lunch time, it was still busy which seems to be the case most days.

Brought my mom here for lunch on a cold, wet January day, and it was packed! That tells you a lot about a place that's rather off the beaten track and that you'd expect to be busy in Spring and Summer but not in the depths of Winter! We managed to find a table though and ordered sandwiches and drinks. Both arrived fairly quickly considering how busy they were, and the sandwiches were delicious! The bread was so fresh it was as though it had been freshly baked, and it was accompanied by a lovely salad, homemade coleslaw and vegetable crisps, which as a rule I don't like, but these were fab!

This is a lovely tearoom and well worth the drive out. But it's worth going early as it can get extremely busy at weekends and lunchtimes. We arrived once at 1pm and couldn't get a table so had to leave. But it was close to Christmas so to be expected for a really nice place. Gorgeous sandwiches and cakes on our last visit. Staff very friendly even when rushed off their feet.

Booked a table for lunch for a large group of us. It took 20 minutes just to place our order at the counter. At which point we were told that there was an HOUR - yes an hour's wait for food. As a result 3 of our group ordered lunch and the rest ate cake and toast. Sadly this wasn't what we wanted and for the owners, they too are loosing out as we didn't spend anywhere near as much as we would have done had the service/wait been reasonable.