Sugar Plum Tearoom in Denbighshire

Dog poo in the garden area yet again! I’ve reported this every time and it’s disappointing that yet again trying to find a space for the children to play that isn’t scattered with dog poo! Obviously not maintained or checked every day as this is one of many visits. The girls that wait on always very lovely. The lady in charge didn’t seem to be bothered when I reported to her and no apologies. Shame.

Visit this place regular on Thursday afternoon after business in Ruthin Livestock Mart. I am 83 years of age born in the war and seen a lot and recognise reasonable and unreasonable people. GERALLY people in groups from urban areas fall distinctavely into two groups Either compassionate caring people who appreciate the presence of others and the difficulties small businesses have coping with fluctuating demands On the other hand a distinctive collection of people usually rdtirees from ths public employment sector who are entitled to everything on their terms and i can guess who is giving these disgustingly unrepresentztive reviews of the sugarplum This business is oustanding and staff delightful

What a disappointment! My friend and I booked a table over the phone for 11 am with a view to having coffee and lunch at a venue we have always enjoyed. After coffee and at about 12.20 we asked and we’re given the lunch menu, then about 10 minutes later another staff member came to the table and told us our table was booked til 1 pm so we couldn’t have lunch and would have to leave. We said we hadn’t been told this on booking or arrival and were firmly informed that ‘most places only allow a two hr booking and it says that online’. We said we hadn’t booked on line and didn’t know, accepted we couldn’t have lunch and ordered another coffee, which we had to ask for a couple of times before it arrived ..after drinking it we left. We expressed our disappointment at the paying desk too and were again dismissed as if it was our fault. So the point of our review is to say that the staff did not at any time say they were sorry we hadn’t had the right information, or were sorry we couldn’t have lunch…… in fact we felt they couldn’t wait for us to go which was upsetting. Very poor customer care (sadly)

There’s nothing better in life than a blooming good tearoom but instead of meeting a Sugar Plum Fairy, we were faced with the Wicked Witch of the North! As part of an experienced 30+ strong walking group, many over the age of 40, we had chosen this for our lunch stop. We know how difficult it is for small businesses to accommodate us, so we always contact them to let them know we’d like to visit. Most will explain their difficulties but do their utmost to make us feel us welcome. We don’t mind waiting, we don’t mind sitting outside, we don’t mind using the toilets on a rota basis, so I was absolutely mortified to get there and see other members of the group being shouted at from the door by a staff member to leave the premises and ‘don’t come back’. We’re not a rowdy bunch and we didn’t all try to pile in. We had emailed them prior that we just wanted to order takeaway coffees and a cake. We didn’t try to sit at the unused outdoor seating, we congregated in the car park. I have never in my life felt so humiliated at the endless rudeness of this lady screaming at us, and we all left more than a little upset. I have no doubt that if you’re a local or a small party there for afternoon tea you may just enjoy it. If you couldn’t accommodate us then there are polite ways of telling us so, like replying to our email,but I really don’t understand why you would advertise takeaways in a rural walking area if you haven’t even got enough cups, as was screamed at us across the car park! The really sad thing is I’ve recently moved close to the area and was desperately looking for a friendly, quality tearoom to take friends and family when they visited, unfortunately this tearoom won’t be the place. I can only assume that business must be doing very well if you can afford to turn away a minimum £150 worth of business on a quiet Sunday afternoon…or walking groups are beneath you. Either way the Sugar Plum Fairy has now floated into the ether for me. Never again.

The sugar plum tea room hosted afternoon tea for my sisters baby shower. We can all easily say it was the best afternoon we’ve had. Staff were friendly and attentive. Cakes and sandwiches were fresh and delicious. We will definitely be back soon!

We were having a little lunch ourselves, when I witnessed the owner shouting at a group of ladies outside. I didn't couldn't hear the full conversation but was aware that the owner was screaming at these women who appeared to be a group of walkers perhaps? None of the women from the group entered the tea room and stayed out in the car park area. They remained very calm and didn't scream and yell back. While the owner thundered on about them having to leave the premises. I saw all this as I was outside having a cigarette. Once back inside the owner continued her tirade of shouting and disgruntlement of her encounter. Which made it very unbearable to the few people who were inside having food. We will never come again.

A group of walkers tried to buy take away drinks and cake, to be told no, we were prepared to wait outside - we were asked to leave there premises and not come back. That was quite a bit of money they turned away, not very good business sense in my opinion as not many could afford to lose that much business, instead they have 30 plus very disappointed people who would certainly not be recommending them. The tea rooms was advised on a walking page as stating that walkers are welcome - clearly not, don’t bother, in fact it’s false advertising

Where do I begin to say how unfriendly, unaccommodating, and unprofessional the member of staff was today. I took my group for a walk on a specific locally printed walk . 34 of us. I did message the night before to ask if ok to go and purchase just takeouts . Coffees/cakes etc on our walk so we could then go on our way and find a good field to sit and enjoy with the whole group as I knew they’d be busy on a Sunday. After no direct reply stating they couldn’t accommodate, my group turn up on luck hoping in the cold they’d be able to purchase and move on as takeaway stated on internet. To my horror as I arrived last of my group, I find myself in a very confronting situation with the staff member in picture kicking off at my group. Now, my group go all over the place walking. We are one of the well known groups around . A lovely bunch of walkers. The woman was so rude and obnoxious in a very strange and nasty manor and was shooing my group on. One had entered to ask if he could buy take outs and the woman came out ranting. The group were waiting for me to arrive to calm the situation but I walked into same attitude from same member of staff. Waving arms, telling us all to get off her premises and never come back! Really!! Like all was asked was to purchase takeaways and move on. We even don’t mind waiting to be served as we know 34 ppl is a lot . But I had asked. I was never given a polite reply,” sorry we are not able to serve so many!” Instead I’m greeted with,” we only have 22 takeout cups and you need 34, we are too busy and Want you to leave the premises attitude. Like, what on earth. Certainly not good customer service. The longer the group waited for me to discuss and finalise the issue with staff, they started to get their lunch out. Don’t blame them. They were hungry . Is this the way to treat English walkers bringing alot of business to a tearoom in these unpresendented times when hospitality is under pressure since covid?- no!! And no -one will speak to my group like this. They weren’t using toilets. They weren’t in the garden seating area or anything. They were in the car park outside hoping to buy takeouts as it was cold and wanted it to go with their lunch. I only opened my mouth to receive a torrent of abuse. This place needs to give its head a wobble. They are on a walking route offering takeouts and we were happy to wait if busy. They then try to tell me I haven’t booked! Since when do you book a takeaway? lol 😂 They can keep their coffee and cakes. We won’t be returning anyway! Never have my group been turned away or spoken to in this way . Downright rude. The woman was antagonising them the more she shood them off the car park. They were shocked. They stood in disbelief. There is ways to speak to people. No one threatened her. I will not recommend this place to other groups . Disgusted . Not even worth 1 star in my opinion. Cannot comment on food or drink as never got chance to try it! They lost in excess of £150 in takeouts.

Fab lunch today in this cute family run cafe in Rhewl on the way to Ruthin (first left just past Drovers Pub) Small shop area with gifts but mainly a cafe with lots of seating plus outdoor seating overlooking the Clwydian mountain range. Reasonable prices and great lunch and breakfast menu choices. We also noticed an afternoon tea on the table next to us (we asked to take a photo) looked delicious 👏👏. 5/5 👜 handbag cafe review well worth a trip out 👍 Mug Run

Great place, I visited recently with a friend in a wheelchair, it was perfect plenty of room to manoeuvre and large toilet facilities . Food was good but poached egg slightly over done. Great staff and excellent cakes.

First time visiting and we had a fantastic afternoon tea - absolutely delicious! The service was absolutely excellent and the staff were brilliant with catering for children. Nothing was too much trouble! We were so impressed with our experience and will be back. I didn’t get her name unfortunately, but the blonde waitress who served us the most was absolutely lovely and we can’t thank her enough for making us feel so welcome and looking after us. Thank you!!

A great pit stop on our cycle ride around the Clwydian Hills with great staff and food. The 3 of us had a mixture of salad and fast breads - I can honestly say the Caesar salad with extra warm tomatoes was the best I have had in the UK Falafel salad was gorgeous tasting too and all presented with staff with a smile on their face A definite must visit place as the lunchtime food and choices were excellent

We were a partyof six friends having the Afternoon Tea it was delicious and plenty of choice on it .Best Afternoon Tea we've had and excellent service thank you 😊

Called here today with friends were looking forward to it, but sadly it was disappointing. Won't be going again. On a positive the staff were friendly and efficient.

What a delightful place to visit and an absolutely brilliant afternoon tea. Staff very attentive and food superb. Nothing was any trouble and it was busy as well. Dog friendly, which is always a plus as these are part of the family. Will definitely be back in the not too distant future. To be honest has to be one of the best afternoon teas I've ever had.

Expensive for what you get. Undercooked sausages and bacon when asked for crispy 2 slices of bacon in sandwich Poor childs menu

Birthday Afternoon Tea It certainly didn't disappoint -Excellent experience from start to finish there was a lush selection of finger sandwiches, quiche home made sausage rolls, cream cakes, scones all freshly baked quirky setting staff were friendly lovely atmosphere beautiful tea room tucked away in the beautiful Clwydian Range - stunning views well worth a visit We took some cakes home as we couldn't finish Diolch yn fawr iawn xx

Lovely little place and very popular . Staff were friendly and the food was lovely Only thing is I would advise on would be the toilet . Not that clean . Could do with a thorough clean behind sink and skirting boards and a new lick of paint and skirting boards coming away from wall .

My welsch rarebit was lovely with the added bonus of bacon and a poached egg. My wife's veggie breakfast was very tasty. The coffee was excellent.

Fabulous afternoon tea in a great venue with views of the Clwydian range. Plenty of choice of sandwiches and cakes, warm quiche , sausage rolls & cheese scones were accompanied by tasty chutney. Cakes,brownies and jam/cream scones all proved too much for one sitting so we had the leftovers boxed to eat at home later. The staff as always are friendly and attentative, the main menu is always packed with locally sourced produce with their homemade cakes some if the best in the area. Well worth a visit.

We had the afternoon tea which was lovely - variety of savoury and sweet foods on the plate and good value for money at £20 per person and unlimited tea and coffee. The other food served to customers looked delicious and freshly cooked. Definitely recommend you visit. There's also a small area selling individual items/gifts.

Usually pleased with the experience at Sugar Plum Tea Rooms. Have been coming here since it first opened many years ago. Not quite up to their usual standards this morning, unfortunately. My chair hadn’t been wiped after the previous client and the staff member whom I mentioned it to didn’t seem particularly bothered. When I asked her to get a cloth to clean it after she’d picked up the “residue chip” I felt quite uncomfortable with her attitude. Top of chair was also sticky. I didn’t ask her to come back again to deal with that. My husband had a sausage toastie. Not their usual standard of presentation, just cut in half with no finesse whatsoever. Might as well have gone to a roadside cafe and paid far less. However, the coffee is always good. Please retain the standards we are used to at such a lovely venue.

Went to this quaint tearoom as part of a small family get together. What can I say but I found a secret treasure of a place with wonderful food and service. Great choices serving with fresh salads. Lovely atmosphere throughout.The place was full with a selection of age groups which was nice too. Staff were so accommodating too ,every one happy and welcoming. This is a place I must return to. Well done to everyone who works there .

At £20 per head this must be the most excellent tea in the country. So often afternoon tea majors on the sweet over the savoury but here, as well as three different types of finger sandwiches there is a warm quiche, warm sausage roll and warm savoury scones with butter and pickle. Then come the sweets - scones with jam and lashings of cream, meringues with cream and strawberries, lemon cake and chocolate brownies. Everything is homemade and obviously so. A huge selection of teas and coffees with unlimited replacements. We had to bring home the brownies as we were beaten. Altogether recommended 100% and I will visit again. NB - you need to book ahead.

Really saddens me to be writing this, this has been one of my favourite places for over 10 years but this is the second visit in a couple of months where the food has been terrible, and today I don’t feel the staff were overly friendly either. Visited for a birthday treat with friends, had to ask to be served, then the waitress appeared a little miserable. Food came out and I’d ordered a Grilled Halloumi salad, at £10.70 I expected a nice full salad, what I was actually presented with was a small amount of chopped bits at the bottom of a bowl, no eggs as stated and quite frankly no where near enough salad for £10.70! I sent it back for the eggs only for it to then be brought back out with avocado instead and told they had no eggs. I do not like avocado so at this point I sent it back and didn’t eat anything. The member of staff (sue) was apologetic and offered me chips, but I’m currently trying to make better food choices and was looking forward to a nice salad. As this is the second bad visit recently I am afraid I won’t be back. Such a shame as it’s a beautiful place but has really gone downhill recently.

Fantastic afternoon tea provided by this Gem of a cafe , super service ,amazing selection of sweet and savory items ,as much tea or other drinks as we could manage. We were even able to bring what we couldn’t eat home, really happy to recommend this cafe. Very good value for money.Thanks so much for a lovely afternoon.

We visited for breakfast after finding this place on google. The location is just lovely. Quirky little cottage with and indoor area and grassed area outdoors with picnic tables and umbrellas. Staff where absolutely lovely and friendly. They actually showed interest in their customers of where they come from. We visited when it was very quite early morning therefore the food and drinks came out fast and hot and we could not fault it. On the second occasion when we visited they where really busy and the food level dropped to average with some items cold on the plate. Overall I would go back again as I said the staff made you feel very very welcome.

My friend treated me to a lovely afternoon today. Wow! Loved the decor and ambience, the food was plentiful and tasty. The staff were so friendly and helpful. Looked at their menu and there is amazing choice and generous portions. Really enjoyed it here and will definitely go back

Highly recommended to us but maybe we had too high expectations. Lunch very average and a bit over done. Scone hard as a rock cake. Personal taste but struggled to cut in to it. Cakes fine enough but just that. No Bette or worse than many others. Looked impressive but tasted average. Service was friendly.

Had an amazing afternoon tea today, lots to eat and drink, and plenty to take home for later! Staff are very friendly and the service was excellent. Definitely recommend a visit - we will go back again. The home made cakes in the display cabinet look fantastic 👌. Outside seating available if the weather is good, and a very picturesque view. All in all a 5* experience, thank you!

This is a hidden gem of a place , breakfast was absolutely amazing cooked to perfection fantastic quality. Washed down with a really decent brew served in bone China, atmosphere and the staff were very welcoming and helpful , and all with an awesome view of the stunning countryside 5* + , Thank you . P.S the freshly baked cakes looked phenomenal 😋

Heard good things but unfortunately we didn't rate it on our visit today. Ordered the last lemon scone in the display cabinet it came warm on the outside cold in the middle like it had been microwaved... very dry, almost stale, couldn't eat it. They agreed to take it off the bill. There wasn't much choice on cakes in the cabinet today. The pancakes looked amazing but we didn't see them on the menu. Ended up just having a pot of tea. Didn't end up getting our water we asked for and had to ask twice for the cream for the scone. Maybe just a bad day. But unfortunately we won't be returning because of that. Felt like we got challenged a little bit on the way out by a lady staff member over the scone. Not for us.

We went for afternoon tea. The food, drink and service were all excellent. There is indoor and outdoor seating. They catered well for a vegetarian.

I found this lovely tearoom on the internet, what a find ! I called in with a group of ladies returning home from my daughters hen weekend looking for coffee and a sugar fix ! The cafe is full of crafts and lovely food and cakes. The staff were so friendly and helpful…the Bakewell tart to die for and loved the elephant wallpaper in the toilet 😁I would definitely recommend this lovely place for a stop off. Also had parking

been here many times before and its always a lovely. our meal was fab and the cake choice was overwhelming! highly recommend!!

Out walking in the area around Rhewl, having parked in the little carpark there, I googled somwhere to have lunch. We turned up at The Sugar Plum Tearooms. Of course it was very busy and we hadn’t booked. We told them we would be quick and they shuffled sittings around to accommodate us. Which they didn’t have to 🥰 They were brilliant doing this for us and we told them How much we appreciated it. So glad they did….. all the staff were so lovely. But Sue made our visit very comfortable and enjoyable and also managed to move us to a table that had become available. I was fascinated by the wonderful decor and the food was delicious. We both had the classic Welsh rarebit, the best I’ve ever tasted, even the salad was very tasty. So looking forward to returning but will book in future.

I've heard rave reviews from family and friend's about the Sugar Plum for quite some time and I'm surprised I've not visited before now. We booked both afternoon tea and the normal menu for a Saturday mother's day treat for my mum, ex wife (I know!) and our youngest to avoid the madding Sunday crowd. The experience was excellent from start to end. We arrived a little early because of light traffic so had a browse around and I noticed a lot of happy diners and little white boxes leaving. We were to find out why later. The food was excellent and plenty of it. The afternoon tea for £20 I can say without doubt is excellent value. One of the best I've experienced and the best value I've had. But the star of the afternoon was our waitress (sorry I've forgotten your name). She was superb. Her interaction with Alexander and Agnes was brilliant as were also the other staff. It was an absolute joy and so lovely to experience. Nothing was any trouble. 5 stars plus plus. As for the little white boxes. There is so much choice you can't eat it all but you can take it home to share. We had a wonderful unhurried afternoon with excellent food and excellent service. Thank you for such a wonderful experience. You are now on the list. We'll be back.

It has always been a pleasure each time we visit the Sugar Plum tea room. We had two different meals off the menu both were really tasty, with a pot of tea for two. The wife selected a huge piece of coffee n walnut cake...

The best Welsh Rarebit for miles around, lovely location with the friendliest staff and very tasty food and plenty of cakes… a hidden gem .. make a visit you will not regret it.

Just asked my partner to get me a take away from you and I’m so so disappointed I’ve felt the need to share with you so you can do better, £5.50 for a blt that is just awful, no mayo one slice of tomato half...

Went with my husband to meet up with a friend for lunch. All the staff were lovely, very helpful but not in your face. The food was great, we had leek and potato soup and a sandwich and we couldn't resist a cake.

We had a baby shower for our friend at the Sugarplum and the food, staff and space was brilliant. The staff went out of their way to accommodate us and the children, the afternoon tea was lovely with a variety of savoury and sweet treats!...

Took my elderly Mum for her afternoon Tea birthday treat. Food was first class, including one vegan option. Fresh, Homemade with care, well balanced… a proper treat. When we arrived table had been decorated to celebrate Mums day which was touching. Staff couldn’t have been...

Booked a table for 6 today to celebrate a friends birthday, unfortunately only 4 of us could make it. The service was exceptional from all the staff we spoke to, our waitress was an absolute delight and nothing was too much trouble and was done...

Another fabulous afternoon tea - they just get better here!! Very good value. Warm sausage rolls and mini quiches, 3 varieties of scones, 4 flavours of sandwiches and if you can manage them cakes, tarts and Viennese swirls!! Still the best in the area

We called on a Sunday afternoon for lunch. All the food was freshly prepared and delicious, special mention for the quiche,the flavour was lovely. The cakes were amazing and we tried several of them ! The carrot cake was my favourite. Can't wait to go...

This was our first visit. The food was good but the service was very slow. Once we finished the meal no one came to take the dishes away or asked us if we wanted anything else to eat like pudding or more drinks. They're set...

I am a frequent visitor with friends and it never disappoints. There is always something tasty on the menu and i enjoy sitting outside when the weather is good. The cakes are always fabulous. Someone has left a previous review on the size of the...

Visited whilst cycling with several friends. Nice location with friendly staff but way overpriced. The food itself is bad but the portions are small. Probably won't go back

Went for lunch. Always had good food but not this time unfortunately . Bacon not cook or warm and sausages were only browned one side and undercooked Lots of food left over that they didn’t seemed to bothered to ask why. As I said always...

Visited this afternoon and what a gem of a find this coffee shop is. We had the eggs, ham and chips and also the black pudding stack. The chips were cooked to perfection and the portion sizes were extremely generous. We kept space for a...

Best afternoon tea I’ve ever had! Went with my partner who had never had one before and 4mo baby and the staff were so helpful and lovely, loved that you get a savoury scone and everything was delicious ! 100% going back again

Visited for afternoon tea - delicious. Mini quiche a winner. All good quality & staff all very friendly. Our sat nav didn’t quite take us there so look out for the signs

We went there since every time I looked up tearoom, this place appeared. It was for a reason and a good one. Well kept place, with extremely friendly staff, good tea and cakes. We had a very good time!

Called here easter sunday with my family after seeing the good reviews, have to say it will be the 1st and last. Ordered breakfast at 11.30am, all lovely service to start with. Breakfast came and it was stone cold, so requested it to be warmed...

We recently visited the tearoom for lunch while on holiday and were very impressed. The food was so tasty and such good quality, including the cakes which we enjoyed after our main meal. All the staff were very friendly and helpful throughout. We would highly...

So glad I found this place, it’s a real treat. We arrived without booking and got a table, asked if the afternoon tea needed booking which it did but the lady asked the kitchen if they could make one up for us and they did....

I have been a few times with seperate friends recently and had amazing experiences. The food is always so tasty and filling. The staff are also incredibly polite and kind always eager to help. I must say the pancakes I had are amongst some of...

During a recent visit to Ruthin we had lunch and breakfast at the Sugar Plum. The staff are lovely and the service is excellent. Our lunch was great and the choice of cakes is mind blowing. Breakfast was on a par with the lunch. If...

Fantastic afternoon tea served by a lovely lady. Nothing was too much trouble and everything was fresh and delicious. Plenty of savoury food as well as lovely cakes. We had ordered the vegetarian selection and it was perfect for us. We couldn't finish everything so...

Lunchtime visit after a walk up (and down) Moel Famau . New owners since our last visit. Nine of us sat down for lunch and were superbly served some great food ! The cakes that we had for dessert were “special” everything was spot on...

We are long time regulars of the Sugar Plum first going only a month or two after John and Hazel opened the place The business now has new owners and the furniture/bespoke kitchens and up cycling elements of the old business are no longer there....

Visited for celebrate a friends birthday, we ordered afternoon tea for two, one being vegan. Excellent dining experience, tasty food, helpful attentive staff. Well worth the money as even had a doggy bag of cakes to come home with as there was so much. Well...

Very disappointed. Been going here for years but didn't know John and Hazel had retired. The menu is pretty much the same but the atmosphere has gone. Whilst the cakes LOOK gorgeous they are in fact rather dry. We may still use it but only...

Lovely place, really friendly staff, beautiful, tasty breakfast made with local produce. Couldn’t manage a cake but they looked delicious! Cappuccinos really nice too! Highly recommended! Thank you xx can’t have a date night as have a young baby but we have date breakfasts instead!...

Six of us went here yesterday for an afternoon tea. We booked in advance. We were served quite quickly. The food was excellent, all homemade and tasted delicious. The little quiches served were so delicious. The tea was piping hot. The staff were so lovely....

The food in this place is so yummy! Cakes were all homemade! We had warm quiche, a warm cheese scone, 3 layered round yummy sandwiches, a little victoria sponge cake, a gorgeous brownie, a plain scone, a fruit scone with jam and cream, and a...

We had a lovely late lunch at the Sugar Plum. The food was delicious and the service really friendly from everyone. We had the rarebit with ham and the quiche - which was the best we’ve ever tasted! Both served with a really nice fresh...

2 years ago I discovered this place, amazing. You walked in to film set of beautiful kitchen layouts adorned with treasures you could buy. Then you progressed to heaven - the cake area. A selection if cakes to leave you wishing you could eat more....

Glad we found this tearoom. The cake was delicious, service was very friendly and the place is both child and dog friendly. I would highly recommend this tearoom if you are in the area.

I booked a table to meet up with a friend, easy booking service online. We were welcomed at the door and shown our table. Service was great, helpful and pleasant, nothing was too much trouble. The goats cheese salads we had were absolutely delicious, and...

Sugarplum has recently changed hands. The new staff have a lot to learn about service. Service is slow and non attennntive but it could be good. Food is adequate for a lunch time but afternoon tea is certainly not The Ritz! Everything seems like a...

We were welcomed from the moment we came through the door. The kids had been complaining after a long drive but we left feeling relaxed after a good meal Everything a good cafe should be!

Had afternoon tea delivered for sisters birthday. It was beautifully presented and everything was delicious. My brother said we wouldnt have had better at The Ritz in London

What a lovely birthday treat!!! The beautifully presented box had a selection of freshly made sandwiches, savoury and sweet scones, mini quiches and an assortment of cakes. There was also an accompanying bag of chutney, jam and Tea Bags!! The occasion was made extra special...

We had the great pleasure of collecting one of Sugar Plums takeaway Tea for two, what a delicious treat it was, The box was overflowing with sandwiches, cakes and scones and what a great idea the coffee bags were. Thank you to the staff for...

Delightful little place, quirky and different. First time here for me and met up with friends so a great place for lunch/coffee/cake etc. If honest service was not great, but I do know they were having issues with the coffee machine, but over half an...

Cute little tearoom with friendly staff, new social distancing measures are spot on, spacious and clean, recommend this place highly.

We celebrated my friend’s birthday with a sugar plum breakfast... full welsh breakfast was superb as was the avocado on toast with poached eggs and bacon. Only criticism - service was very slow but the food tasted wonderful so I guess it was worth the...

Have visited here many times, the food is nice but the service tediously slow often takes 1/2 hour or more for your food to arrive, which is just crazy no matter how busy they are; the menu is very simple. I think it’s resting on...

Not been for a year but we're in for a shocker of a visit this time! What on earth has happened?? Do the Staff management team! not take any notice anymore to how things are run??? I had reserved a table for six of us...

To be honest I was disappointed with the experience. Our pre-booked table seemed to be right in the middle of a queue of people which made it very awkward to get in and out, as well as enjoy conversation. We had booked afternoon tea -...

A lovely place to visit and pick up a few gifts too. Of particular note - the delicious cakes and the home made quiche. Often need to book especially at weekend.

My partner and I occasionally visit Sugar Plum tearoom in Rhewl as a treat. They have a lovely menu and the setting is really lovely, especially on the summer and the outdoor seating is great. The speciality milkshakes are to die for!! I haven't yet indulged in the cakes, but they are homemade and friends tell me they are delicious! On our latest visit we had panini which were very nice. The soup of the day was tomato and basil which smelt fantastic. My partner usually gets the Welsh rarebit which is his favourite. I had a chai latte which was very tasty although a little pricey for the size. Aside from that, always a really enjoyable time and staff are very friendly and accommodating. Pleased to see that youngsters were employed to help.

We have visited this cafe many times over the years and always had great food and service ..however following our visit yesterday for afternoon tea I felt I had to write a review due to the difference In the Quality and quantity of food and the waitress service . What has happened ???!!! We booked a table for 2 pm and we’re quickly shown to our table informing them on our arrival that we had booked for afternoon tea .. now the cafe was admittedly busy and the staff were all buzzing around but we noted that they all seemed very young and inexperienced and appeared apprehensive when approaching the public .. there didn’t seem to be a senior member of the team working who looked as if they were guiding them .. maybe they were all new starters ?? Not great management on a busy weekend !We waited 15 minutes for a waitress to arrive to take our drinks order and then a further 10 for it to arrive bearing in mind it as only tea for four and nothing complicated .. however the food didn’t arrive until 2.50 !!!! By which time we had finished the tea .. we were offered further refreshment and an apology was offered for the delay in the food however the presentation of the afternoon tea lacked finesse and just looked like it had been quickly chucked on the plate .. there was no choice of sandwiches .. it was 4 fingers of egg and cheese and chutney the quiche was squashed under the cheese scone with a few wilted leaves of lettuce thrown on for presentation . The cakes seemed smaller and ‘tired ‘ and consisted of one little round Victoria sponge , one meringue , one triangle of millionaire shortbread and and two scones and cream which considering we were paying £16 a head didn’t seem a lot for two people.Therefore we left the sugar plumb tea room feeling ‘disappointed ‘ on this occasion...were not sure what’s changed but something needs to be addressed to restore this little gem back to its former glory .

Lovely light lunches with avocado and also Welsh rarebit We didn’t have the afternoon tea but they looked amazing. Staff were very helpful.

The staff in this lovely cafe make it. Everything else is great too but the welcome is just inspiring

Have been here many times before and always been very good service with tasty , delicious food. But today sadly was let down by Very slow service and burnt food. We waited for 45 mins for our food to arrive and when it did the Panini was burnt , too hard to bite into, also in that time we had not received our drinks either, even though we reminded them . By this time we were very hungry and ended up going somewhere else.Hoping this is just a bad day and standards improve again.

Lovely quirky surroundings with friendly staff. Welsh afternoon tea was delicious! Would highly recommend this tea room off the beaten track & lovely views thrown in!

After perusing the antique furniture etc. We settled into seats for an early brunch and I'm glad we did! My first time having Welsh rarebit (the Spanish option) was delish! D had the halloumi, A also had the rarebit while G had the black pudding. All were spot on! My Spanish rarebit added chorizo to the recipe, G's black pudding with poached eggs almost induced food-envy! Service was very quick and always with a smile. Thoroughly recommend!

Retro indeed. What a great place to visit, wonderful. Great Menu of food and drinks. Food is scrumptious in particular the array of Cakes available. The Staff are amazing, so personable in being chatty, smiley, attentive from the Management to the School lads n lasses working on their weekends n holidays. Whilst it is a bit pricey, you pay for what you get, quality food, fantastic ambience, fun and welcoming, dwy ieithog too and totally Retro, even down to the furniture, though comfortable may not be the word for the chairs as fun as they are (cushions are provided mind ), maybe something that can be looked at. Overall a great place to experience and one you'll return to for a fun time, chat with all and fulfilling your hunger and thirst. Keeping my loyalty card for more stamps for sure.

Sugar plum is down the road from my house. It’s my favourite place to take visiting friends. But the service is consistently awful there in, the most basic way.

We went here for a family afternoon, pre booked. Greeting on arrival, short and rude. When we asked for water, not very forth coming, twenty minutes to be asked for drinks, numerous waitresses attending to tables. When we ordered, no cutlery arrived. My Daughter went up to get sweetener, despite the fact she had asked, 40 minute wait for food and still no cutlery, then no chutney, which was stated to be with the Panini, no apology when waitress took the two meals away. They just placed them on the side and we waited ten minutes for them just to place a tiny pot of chutney to side of plate and when they brought them the cheese and ham had gone cold. We ate as we were in company and hungry. Chips that were ordered also didn’t arrive so my daughter had to ask for them. After recommending to friends, this visit was an embarrassment. Would not travel there again and it ruined our family meal.

Love this place. New menu and some old favourites on there. Cakes to die for. Always a welcome. If you're learning Welsh it's a good place to try it out. Welsh and English are spoken but not by all staff. Only downside are the small school or chapel chairs which are very low but that discomfort is forgotten when you're lost in s cloud of light fluffy sponge, fresh cream, berries and tiny meringue.

This is a lovely little place to come for a paned(cuppa), and a cake, or even a light lunch. I prefer ,on a sunny place to take my dog in to the little garden, superb.The only downside maybe, is that the choice of food for lunch is limited, but tasty.Staff are very good and friendly,always accomadating-will go again!!

So cute here, I love everything about it. Staff, food, milkshakes - everything! Lovely place to eat.

Lovely little find. The milkshakes from here are fab! Theres a nice outdoor area to sit out in which was lovely. I'd recommend you book a table as it can get very busy. If you're in this area it's worth a visit!

Having been here once before with my grandparents, I was excited to visit again and drive over 30 minutes, this place is such a hidden gem and all the vintage decor is just amazing too look at. I will definitely be visiting again as the Victoria sponge was AMAZING!

Called in after a friend recommended it and we were delighted by the whole place and the friendly staff.

You step back in time when you enter the tearoom. The menu offered reasonably priced food and drinks. The food was of excellent standard and the tea was perfect. The cakes were to die for. Nestled in a semi rural area, this is a real gem in the Denbighshire countryside