Subway Winter Gardens in Blackpool

To be fair it was during Storm Darragh so a little lateness to be expected

food cold wring bread no bacon or cheese on big breakwich but way too much ketchup got fanta lemon instead of orange. tried to ring them but answer

Sandwiches were cold, drink was wrong, got Fanta instead of oasis and got hash browns instead of criss cuts

restaurant forgot about caramel sauce to my churros

Great delivery driver, very polite and helpful!!!

Missing item and got different items to what I ordered

Staff horrible, food not prepared right way like in other Subway. Not going there again.

Very disappointed. Very dirty. Extremely slow. Customers leaving due to lack of service. No basic foods (including lettuce, peppers, tuna, milk for coffees, napkins.) would not recommend using this outlet.

Sad to say I got food poisoning here on Sunday, had a chicken teriyaki in the afternoon, by the evening I was on the toilet permanently, also threw up. Unable to eat for 3 days.

Its not my order. it is someone else's.

Food was soggy and cold due to putting cold drinks on them! Forgot my crips and cookie took 20 minutes over the due time, not happy that my bread was not toasted

Never again. Having ordered from this branch on a number of occasions, I was craving a salad, sub and a side so placed my order. What was delivered appeared as if it had already been chewed and spat out to save me the effort.

Was looking forward to subway staff not very helpful couldn't be bothered made drinks door was open as was hot! Got food next thing a pigeon came walking in well that but me off food all over floor dirty place near again

Order 5 sandwiches, recived four, honestly a joke, can’t get through via phone currently waiting on just eat.

Leon was such a nice friendly person and went that extra mile for us.

Leon is a bloomin lovely fella. Thank you for being a stand up guy and going above and beyond.

There was a piece of order missing

Everything was very simple and easy to do. I ordered by app and the order was completed extremely quickly and picked up ready for me with no fuss. The staff were helpful and attentive.

I usually enjoy a subway, but this branch was dirty, walked into a poorly presented shop and I was served, after what felt like ages for them to appear by some unclean boy.

Working a busy event in winter gardens, this subway store sold out of everything twice. I would like to congratulate Subway on finding an employee called ‘Liam’ he was exceptional under the busy pressures, his customer service throughout and in scenarios that I imagine wouldn’t normally present him in day to day work that weekend didn’t fail. He went above and beyond for each customer while I visited that weekend. Took control of the situation and really does deserve this review. I believe credit should be given when due, I would contact subway directly too but they need the restaurant number off the bottom of the receipt which I haven’t kept. If anyone has this please get in touch. Well done Liam, if you’re ever out of a job come find me!

sandwich came freezing cold and very poorly wrapped. wrong cookie delivered and wrong crisps delivered. what did I do to deserve ready salted crisps.

Was extremely busy with event being held at the winter gardens next door. Liam was on his own but was cool, calm and collected whilst serving everyone. Was starting to run out of items so Liam warned people in the queue and gave directions to another subway to save disappointment. Liam is a credit to the business

sent cookies instead of the churro. the steak sub was not edible. the bread was slimy and in places completely dissolved by some unknown liquid. the only dry parts of the bread were stale. the margarita slice only was half covered, the rest just bread. honestly the worst looking food I've ever received and just eat only offering two 3rds of the money back on a meal I can not eat. like I've told just eat, I'm taking this further in regards to the quality of the food. avoid at all cost.

Food cold and soggy also wrong items

My first visit last Friday was excellent, i have become regular for the next few days of my long weekend trip, Its opposite the Blackpool Church, & next to Winter Gardens, I was served usually by female staff, in a very busy shop, i preferred to wait outside a while, i dont like to queue in busy places, but i was served with excellent patience & manners.

Absolute joke no cheese on anything and no wedges

Manager was amazing, Nicky the beast!!! Sub was soo good, ladies get at him

I went today to this Subway, and the service was very poor. I was very disappointed with my visit. I never will go back to this.

Food was wrong and cold and was late

The manager nickey and staff member Liam were both funny and the food was very good

We were visiting an event at the winter Gardens for sight village on Tuesday Liam our sandwich artist was amazing with my visually impaired colleague , he took the time to explain the different breads and filling nothing was too much trouble amazing customer service for myself and my other colleague. Thank you Liam 😊

Church St Blackpool Nicky liam and KC have helped immensely this week with GF orders.... thank you

food came cold and got my orders wrong

Food was cold and didn’t get exactly what I ordered

very poor not toasted properly you ask for things on your order and not followed bread dry ask for sauce you mite as well take up spot the ball and win something. order from layton subway never had a mistake from their at all what a shame.

Food wasn’t put in a bag and items were missing. Either the store forgot or my driver stole it. There’s a reason you put the food in a bag!

Not a pleasant experience , please go to the one on market street , much better service

The dirtiest place I have eaten. The place is filthy, the tables are dirty, the people working there are dirty, the toilets are dirty. I have seen cleaner floors than the food preparation areas here. Subway need to audit this place as it is seriously horrible. The 2 guys working looked like they needed someone with them to train them and show them what to do. They couldn't cope with having 3 customers in at once and they definitely hadn't cleaned up. The glass in the food preparation area was all greasy and had marks on it. It is seriously grim here.

Don't waste your time in here. They don't seem to have most of the ingredients you ask for

Wrong bread, no cheese, stone cold, incorrect cookies

Tuna changed for cheese and all rolls were stale worst subway I have ever had I would like a refund

We went and the service was extremely poor the girl at the counter wasn't very helpful didn't other husband salad . Told her I was allergic to mango so I could not have the drink and then offered me another which had mango in it . Glad I read it first. The other worker just ignored the customers waiting and he stayed on his phone and didn't help then just stood there it was dirty and didn't have much that you ask for and this was lunch time awful experience and over charged us

No cheese or extra meat on the salad!

Sent barely cooked wedges instead of hashbrowns, no contact from restaurant to see if the substitute would be ok. Now got 3 boxes of inedible, barely cooked wedges.

Would of been ok if they had put double meat on as i had payed for it but there loss wont be using that subway any time soon

One of the sandwiches had no sauce and the other had been over cooked as it was hard on both ends, absolutely disgusting when your spending £33 on two sandwich meals.

Food looked like it got battered more then then do at you’re local fish shop missing items you would expect them to handle and deliver with the prices you pay for the food

Love a Subway and never yet been disappointed. Lovely as always!

First rate customer service from a lovely young woman called Kasey. Very polite and attentive and a credit to Subway. Good food at a good price too.

my order was missing the jalapeños but it was good none the less

Bro was wearing an earphone whilst serving, threw the sandwich together and couldn't care less bout it, seemed moody af and wouldn't give me pickles cause the sandwich didn't include them 😐. Another time I waited 25 minutes to order, the line has 3 customers in front of me. Incompetent or moody staff.

Went into the subway at winter Gardens for my usual sub but I felt like the service is better than my last experiences I've had there, there's a new lady that works there named Victoria, she catered to my needs with a smile and genuinely seemed to care weather I was happy with my order or not. This makes me want to return. Thanks again Victoria.

I ordered a chocolate milkshake and they give me Pepsi and they didn’t cut my sandwich in half

Well wat can I say?? I visited this Subway as I heard it was nice service etc.. Honestly I'm disappointed in the staff and the food was Rank, I got 2 Steak & cheese sandwiches I was asked which sauce n Toppings on id like: with all the salad stuff after a moment of thinking 🤔 as I thought the lettuce looked brown, sweetcorn, onions looked dried up and Cucumber aswell nothing else in that counter look eatable well maybe only thing looked decent was Tomoatoes!! So I got that on my sandwich. Then I got home n started to eat it and it was disgusting!! It's rank tasted like it gone off So i throw it in Bin im really angry as i wasted £5 -£7 sumat on Italian hearty sandwiches 😐🤮😡 then young lad didn't even ask if its meal or not etc?? As he priced it on his till before I could even decide Well So glad I didn't , All I can say is.... SUBWAY you need to update ur staff on changing there salad stuff 😐 everything looked Dried up... and GIVE the customers a choice of meal or not?? And to TALK clearly to the customers.. *I'm not going back to subway again *😒 - MY RANT OVER -

Very disappointing visit. Gluten free bread not available, despite it being listed as an option on their allergan list. Salad box option taken. Food tasteless and staff very unhelpful and abrupt. Despite my having asked for gluten free bread at the beginning of the encounter he then tried to upsell me cookies and donuts. I won't be back.

Ordered crinkle wedges and didn’t come, also asked for a toasted Italian herb and cheese and yet, can’t get that right either

Left out a cookie I ordered, and gave me chilli sauce instead of sweet onion. Made it spicy for me, and I couldn't it but just eat won't give me a refund. Was late and cold, and the bread was stale.

staff are very rude, disregarding my order to talk to fellow employee. hate to say this bud flies were on the food and in the salad boxes. i went on straight after i finished work (5:45pm) no one ( customers ) was in there and it took about 15 mins to receive two sandwiches very disappointed to say the least

food quality and delivery excellent however ordered from there twice now both times ordered footlong subs and both times sent a 6 inch even when I placed the order I rang and said please make sure this time they are footlong subs and still can't get it right

Will not be ordering from this subway again 4 times now they have got my order wrong

Useless, no gluten free rolls, no wraps, no milk for coffees, no forks to eat salad. Potato wedges undercooked. Staff no help.

The food is cold I mean completely cold can I get a refund then cause I can’t eat it thank you

I just want to thank the staff who found and kept hold of my daughters phone which she had left in the toilets yesterday. Thank you for contacting me to say you had it. Should be proud of how honest your staff are.

Order arrived on time and what I wanted. Would use again.

My sandwich was a mess, everything was fall out, gave me wrong crisps and the wrong biscuit… not happy

Order is wrong didn’t give me my milkshake

Feeling in need of a salad, I knew Subway do them and decided to order one. I wasn't disappointed, in fact, I was delighted. The salad was huge, packed full of crispy iceberg, plump ripe tomato, cucumber, lots of red onion, peppers and olives, just a tad disappointed at the missing pickle. There was a generous amount of turkey, ham and grated cheese. The salad is substantial and a complete meal that wont break the calorie bank. Great job @Church Street Subway.

Cheese bites missing. And fanta missing. It's cold

We got given totally the wrong order. Zero stars

Great service,Alex was amazing and had a lovely chat

Fantastic service the gentleman who served me was happy and cheerful and made and subway sandwich is the best I've ever tasted

Really disappointing visit. The server seemed completely void of ideas, intellect and food hygiene. Used the same utensils between meat and vegetables. Won't be returning any time soon 😬

Ordered two small meal deals for delivery on Uber Eats. After waiting 30 minutes past the latest delivery time, the Uber eats driver rang me to tell me Subway had no chicken. He then put on the member of staff and I told her everything the same, just replace the chicken with ham. What we received was horrendous. My worst experience with Subway EVER! So basically all the instructions regarding cheese, salad and sauce, totally ignored. What we got was a poorly thrown together, dry, bare excuses for a sandwich. Just to add insult to injury, the totally wrong crisps. £27 down for the privilege too. Cheers Subway

Didn’t get the bread, drinks or cookies right but the samwichs were really good.

Excellent service by a lovely man named Alex.

The food was flat cold and the cookies was missing not happy at all

Food wasn't too bad. However they didn't have the items I requested so I had to still pay more for my sandwich knowing I didn't get meatballs.Also only 5 slices of salami on a footlong,and the bread was also dry and it was supposed to be toasted

Disgusting footlong sandwich. Was covered in sea salt. Every bite was just too overpowering. They didn’t care and just eat don’t care either. Haha

My order was done wrong - but the food was still nice

Absolutely appalling, this branch desperately needs looking at, clueless staff desperately need training. it was my servers first day and had no idea what he was doing, the girl who he looked to for help wasn't much better, two fish out of water, i asked for a teriaki steak sub and ended up with steak, cheese and bbq sauce 🤔, my coeliac partner wasn't confident enough to eat her "gluten free" bread sandwich for fear of the staff having made a mistake with the bread, genuinely awkward and shocking experience from a large food chain, unacceptable.

Absolutely amazing food and fantastic customer service, me and my children are very happy. Thank you subway for feeding our zoo.

Missing food and poor customer service.

All my order was wrong the only 1 right was the plan ham

The food came cold they sent the wrong drink and the ice cream was practically a liquid absolutely terrible and don't even get me started on the nachos will not be ordering from here again

We walked in, there was one customer being served. We where asked if we minded waiting till they completed that order. We said sure but then where told "it's going to take a really long time (one footlong) so you should go down the road to another shop" and basically refused to serve us. I worked for subway for 6 years and I can't believe the level this franchise has been allowed to slip. Previously we where told at the same store that the staff member stood behind the counter on their was on their break so we could not be served. Appaling staff, appalling training, appaling store.

I ordered a footlong chicken tikka and cheese with doritos a cookie and a tango orange, this is what i got.... a sandwhich with no filling.... like 4 pieces of chicken tikka in the sandwhich, no cookie, wrong crisps and drink when i called back to tell them they told me to ask just eat for a refund... how is it just eats fault they have my order wrong and no filling in the sandwich? £16 for that

Shocking .. half our order wasn't in the bag .. The hot products was stone cold .. Not toasted as asked .. And looked like it has been throw together!

Had a few substitution which I didn't like but overall was good

Entered the store & there was a male in non subway unform stood behind the counter, he disappeared into the back. When I approached the counter I noticed a female in the back. It took her several minutes to come to the counter, she did not make any attempt ti acknowledge me or apologise for the delay with being served. She stayed at me so i presumed she was ready to take my order,I said hello & proceeded to place my order as I was doing so the male not wearing any uniform vacated from the back & the female shouted where are you going? To him replying greggs! She loudly huffed then asked for my order again which I told her! She made my sandwich up, with very little communication, she did not ask what salad or sauce I wanted I had to tell her. the only positive was her saying " thanks have a nice day " overall the experience was very poor

Bread was stale. Barely any filling. Ordered 2 foot long gpt 2 regular. Won't be ordering again

A busy Friday night, lights switch on and poor Craig the most composed sandwich artist busting a gut. He coped like a trooper where in my usual 3 staff would deal with the orders

you cant go wrong with a subway sandwich, fresh and clean meal deal's best was to go. Italian and herbs foot long vegi delight

Ordered chicken terriaki (apologises for spelling) Got sent chicken tikka Totally incapable of reading Will not use again

Ordered chicken tereaki received chicken tikka and no sauce

Ordered wraps and got subs don't understand my family not happy.

Disgusting, place was filthy. Bread was stale also. Avoid!

The delivery driver was rude to my son. Telling him he been waiting in the rain and he had to collect from car. Also the nacho chicken was nearly frozen?? Not great experience

Meal was cold and tasteless when finally arrived after telling them to cancel and refund me Meatballs vey cold and tasted burnt Cookie was soggy The foot long chicken tikka was cold must have been sitting a very long time Full meal went in bin Want a refund

Went in and ordered the veggie sub which was delicious. Some guy started being an idiot and Jade who was working behind the till sorted him out for me. So a huge thank you to her!

Doesn’t even give you option to be toasted or not so I got my sub not toasted at all which is very poor