Muffin break in Blackpool

Sorry to say the muffin we had coconut and pineapple was really bad! The coffee wasn't something to shout about too! I know they work hard but I have no choice other than one star

What's not to like? The place is clean and tidy, well presented and the staff are friendly... The muffin was delicious, definitely fresh as it was still warm. The bakewell blonde was as if my grandma made it. Tea was great (we had Earl Grey).

Great variety of food and sweets, coffee nice flavour and plenty of table space! Massive selection of sweets 10/10 I would recommend.

Coffee and cake - sticky toffee muffin to be precise. A birthday freebie for having their loyalty card. Lovely gooey toffee middle. Coffee was good too. If this review was helpful please give it a like below.

Great staff, great food and definitely great coffee

We recently visited this coffee shop brilliant service very polite staff. Paid £12 for 2 cakes and 2 coffees brilliant price. Will definitely be visiting again. Well done to all the staff for there hard work.

Excellent service from young blonde girl on the till , she was polite and efficient and very friendly . She offered to bring out coffees and cake across to table as their was a bit of a queue . Coffee was great so much better than Starbucks and Costa .

OMG ....This is the best place for muffins. Coffee and walnut muffins are fantastic. My second visit today and the same review, 5 stars.

Excellent coffee and muffins.

This is the first time I feel the need to leave a review on Google... I ordered a cappuccino to go. The barista dropped my reusable cup and it broke. On the first place, he simply told me the cup was leaking and he had to use a paper one instead. He then proceeded to give me my drink without saying anything, and only started to apologise profusely after I pointed out to him that I had actually seen how he had broken the cup. I was not offered any kind of discount for that. An accident can happen at any time: I'm only critising the fact that the barista first tried to hide what had happened instead of being honest. In my opinion, it's also very telling that neither he nor his colleagues try to find a solution or some kind of compensation. Therefore, I unfortunately cannot recommend this place, sorry. PS: However, if the only thing you care about is coffee, I would say it's drinkable ;)

Amazing gluten free muffins !!! Very helpful staff

Husband and I enjoy pot of tea and cinnamon swirl and I had the honey muffin was very nice

This is a lovely place to come for a coffee and a cake or a sandwich! I would definitely recommend it. The blueberry muffins are really good.

Very enjoyable coffee and fruit scones

Lovely muffins, lovely welcome and service. The breakfast/brunch offered lots of choice and the salmon bagel was what I expected.

Been going here for over a year and it was a fab little place. Stacey and the others made it friendly and welcoming. However, the new owners are NOT up to scratch. Poor customer service, drinks are bodged together by people who clearly have no experience. Ive been twice and both times they didnt listen to my order, write it down etc and messed it up. The final straw was a few weeks back when the fire alarm went off and the staff panicked and didnt know what to do to evacuate the shop. Ridiculous, impolite, and incompetent

Great place Very spacious .Friendly staff.

Great cafe. Lovely friendly staff. Yummy white chocolate and raspberry scones. Good coffee. I've been going twice a week 7 months and never really had a problem so I was surprised at the other reviews. I do go early in the morning though.

Great cafe with really friendly staff. The white chocolate and raspberry scones are lovely. Good coffee.

I placed an order on Deliveroo for two meal deals. They only brought 1 and I had to go back and forth with Deliveroo to get half my money back. If you can’t be bothered to read fully what it says on the ticket that indicates how many of said item is bought then don’t bother running a food service. I’m appalled you guys couldn’t see that there were two meal deals in the order. Did you really think 1 meal deal was £29? That’s laughable.

Terrible service staff not heard of camomile tea 3 times asked for then had to show the box . Cakes look great but are horrible and cheap

Went for some cake & drink whaited 10 min to be severd we had 3 cakes and 2 hot drinks 1 cold drinks the cakes and 1 cold brink took me self to the table the man siad i will bring the hot drinks over but after 15 mins no one come so i went back and they where just left and end of counter! then he saw me and said i for got ! Try else where next time !

Forgotten poor customer service I went here for a quick bite and ordered a tuna melt and a mug of tea Upon paying the tea was placed on a tray and i was advised that the waitress would bring the tuna melt over to my table 15 minutes later i was still waiting for the melt the cafe was not particularly busy so i went to the desk and enquired where my tuna melt was that i had ordered . I could see a toasted sandwich left under the toaster ? This turned out to be mine . The guy just cut it up and handed it to me . No apologies or even a second glance . This is the second time i have been to this cafe and both times dismayed by the lack of respect and customer service ! I will not be returning sadly the filling in the melt was nice but obviously the toast slightly charred . I didnt complain at the time as i just wanted to get out of the place !

Staff was delightful, they pulled extra tables to make space for all of us, lovely food and overall good vibe

Great coffee and muffin. Good to see a nice quality café open in Hounds Hill

What a difference new staff/owners have made....very pleasant......service much better organised.....clean tables to sit at (even when busy)...overall a great improvement on what is on offer

We use Muffin Break in Blackburn and in Blackpool.Today's visit was in Blackpool Hounds Hill.We stood in the queue and were told i'm just taking a picture of the food on display which is fine,just say "excuse me"first so customers know what you are about to do.Most tables were vacant but full of dirty/used pots and cups etc.A young Man came in,sat down at a table(full of dirty crockery etc)pulled out his Greggs pasty,cake and drink and ate it all.He got up,went behind the counter to dispose of his rubbish and left,we did wonder wether he was a member of staff?All that said,the Tuna crunch wrap and the Coffee are Lovely as always.

A smile now and then might be nice

Wonderful place with amazing coffee! Staff are very friendly and really welcoming, clean and all round good vibes! Always banterful and engaging whilst waiting for my cappuccino 🤤 nice genuine people.

i personally think the place is incredible, 9/10 of the staff I got to know overtime due to my brother who used to work here are so kind and thoughtful and constantly reassuring to make sure they’ve got your order correct at all times, they would laugh and joke around and always make sure everyone’s area was clean and ready for them to sit and enjoy a lovely time. I remember there being a staff member that always had a face like a slapped bottom however other than that the place is full of positivity and smiles all day round i can’t wait until i next pop in to get my salted caramel latte :)

Great place. Lovely staff. Nice food and drink.

Great pit stop for coffee and muffins this morning. Absolutely spotless and all the staff very friendly and polite. Coffee was tasty and not too strong or bitter. The muffins were really fresh and light. We will definitely return

Friendly staff,nice atmosphere,.foods and drinks excellent.

Our second visit. Nice selection of cakes, good drinks. Attention was paid to dairy alternatives and food intolerance, which was good to see!

I popped in for a quick snack to take away and wanted to try a muffin. There was a small selection, and the chocolate chip muffin I wanted was out of stock (it was mid afternoon, so I guess it’s to be expected that some items might be out of stock). I got an apple and cinnamon muffin instead, which was very tasty and had a lovely, soft texture. The shop was quite busy for a weekday afternoon, and the staff were efficient and friendly, and I was served quickly.

Location is great ,looks mint ,but the service and food is very average.Unexperienced and shortage of staff for sutch a busy place. Hoppefully they gettin better in the future.xx I recommend this place for only a quick coffe and a dessert.

Came here with my family, we decided to try somewhere new as we always go to either Costa or Starbucks, but we wished we hadn’t bothered, it’s pure chaos, nobody knows what they are doing, I only got half the drinks I ordered and had to ask for the rest and it took them ages to make them, everyone looked annoyed waiting for the drinks. By the time I got the rest of my order, the whipped cream had dissolved. The flat white tasted like a cappuccino, the whipped cream tasted like the basic own brand of whipped cream you buy in the supermarket. It’s just an average place. I will stick with costa and Starbucks, it’s better to pay a little extra and get something good than something average for less.

Lovely little coffee shop, with amazing cakes been twice this week once to sit in we had luxury hot chocolates, sausage roll (best sausage roll I've ever tasted) and cakes, and returned again today for cakeaway! Perfect for a treat day! Thank you

Clean, great feel and vibe to the place. Great selection of foods and drinks and prices are quite standard for coffee shops, if not a little more expensive

I came here for a quick snack and a coffee and it wasn't bad. The staff were reasonable, and although the prices were a bit high, the food was quality.

Came in with my mother in law and we both had a tea and a cake. My raspberry and white chocolate muffin was dry, however my mother in law couldn't find any faults with her toffee muffin and really enjoyed it. Would advise to descale the teapots however they do seem rather dirty other than this everything else was excellent and the atmosphere was great 😃😃

We're back again because we enjoyed it last time!! Lovely coffee, yummy muffins.

Very poor experience here, a tuna melt toastie had no cheese at all in it, a fudge brownie had a blonde hair baked into it, and why would you put walnuts in a fudge brownie? The tea tasted odd and on inspection I found the inside of the teapot was filthy. I had to repeat my order to the man behind the counter three times and when he told the woman at the coffee machine she asked me again what I was having because she had "switched off". It was all very expensive for what we got and we will not be returning.

Disappointing Experience at a Blackpool Coffee Shop Unfortunately, my visit to this coffee shop in Blackpool was far from pleasant. The selection of items was surprisingly limited – notably, they didn’t have soy milk and had an inadequate supply of sweeteners. This was just the start of a series of disappointments. The staff’s attitude was disconcerting. One of the employees, rather than asking for my order, stared bluntly and interrupted our interaction with a dismissive gesture. This level of service felt unprofessional and unwelcoming, significantly impacting the overall experience. Moreover, the quality of the coffee itself was underwhelming. In fact it was possibly the worst cup of coffee I’ve encountered. It lacked flavor and was poorly prepared, leaving much to be desired. Overall, this was an unsatisfactory experience marked by a lack of basic amenities, poor customer service, and subpar coffee quality. It’s disappointing to see such standards in a coffee shop, especially in a bustling location like Blackpool. I hope there will be improvements in the future, but for now, I cannot recommend this establishment.

Great food, drinks were meh. One of the male staff members had a bad attitude unfortunately. May just have had a bad day though. Lots of tables with trays of past customers coffee etc not being cleared

Coffee was good. Unfortunately I had the chicken and almond flat bread with rocket. It looked nice but they heated it up and the rocket wilted and the flat bread was hard. It was served on a small saucer size plate which proved difficult to use the knife and fork with. It would have benefited from a small salad garnish and coke slaw side to make it lol more presentable and on a larger plate. The place itself was clean and the staff nice. The food was the let down which is why I could not give 5 star.

-we ordered staying in but we got our order in plastic And you can have better caramel frappe in other coffee shops

So, it began with the fly in the cakes, continued with the lack of clean tables, 1 cup for 2 Diet Cokes and ended with rancid salad that he said had been left out overnight! Needs significant improvement, proper maintenance and management! Strongly advise against visiting until significant improvements have occurred.

Many tables needing cleared.Lady in front of us was turned away because she wanted to pay in cash .Staff member then turned to us and said “ Some People “.Thought this was extremely rude . Surely they must have a cash float or at least a sign saying card only.Only polite member of staff was clearing tables .Business needs to be managed more efficiently.Needless to say will not be returning.

went in for with my ma, got the red velvet cake and the biscoff cheesecake with a pot of tea iirc. cheesecake was a touch sweet, probably would balance well with some coffee, while the red velvet was my mom's favourite. a touch expensive but good portions.

In for 1 hour, Trays taken away off tables by waitresses. But not one table wiped in a whole hour. Three parties Sat at one table one after the other, yet table not cleaned once.

We went in the beginning of September during a heatwave, lovely chilled seating area, the BEST milkshake and frappe I have ever ordered, lovely friendly staff. Beats Starbucks or costa, felt more authentic.

Nice sandwiches, tempting cakes, friendly service. Try the hot chocolate.

This was my second visit here.. the first time wasn't great, this time was even worst. We arrived and the tables wasn't cleaned ( I had to do this myself) and had to clear the tray and hand it into the kitchen. We decided we all wanted a cake and coffee, we joined the long line and honestly there were about six staff behind the counter only two of them seemed to be doing anything the others were just standing there. All the customers started looking at the fridge as flies were on the cakes and muffins, looking closer myself and another customer noticed fruit flies all over the counter and on the glass, myself and the other customer Informed a staff member who eventually pulled out the fridge and then just put it back , I then said they are all over the food your serving. He then went to a lady dressed in white (manager or chef) who said in front of the customers I kid you not, "leave it if they don't want the cakes they don't have to have them! " I can't believe she was seriously willing to serve customers this food. Me and the other customers were so shocked at her reply and the line soon reduced smaller by disbelief at this comment . Service slow, no care for customers would not visit again.

A lot of empty tables full if used cups & plates .good on the floor. a good few flies flying to your table. We had coffee ☕ but wasn't given a saucer so to stop the flies landing in our coffee.went & asked at the till fir a saucer .I had hold of my phone as I was on a call ..the assistant in her 59s said .Eh .you can't take photos .😳😳I said I'm waiting for a saucer to stop the flies in my coffee .She replied. Yeh there's a lot if flies.wiukdnt buy any food from there.☕nit enough cleaning &clearing tables.last visit for us.👍

I'm guessing the negative reviews come from people expecting Claridges at a greasy spoon price 🙄 I absolutely love this place. The muffin range is just awesome. Speedy service and friendly staff.

Had issues with the shipping: out of napkins and several coffees although I was only in for milkshakes - takeaway cups were only available but that's ok as we were quite content with the product. Several tables were piled high with trays and plates and because of this not many seats were available. Tables were mucky and could do with a clean as well. HOWEVER - The milkshakes were that good that I would definitely go again 😁😁

Drinks were nice. Wasn’t the cleanest place. Children liked their drinks. There were pigeons wandering around, apparently this is normal for this venue. Was a comfortable place to take a break though while shopping.

Arrived in Blackpool and this was the first café we saw after we parked the car. It was very busy so I thought it must be good found a table and went to the counter to place the order. I ordered goats cheese, beetroot and red onion chutney which was toasted was bits of lettuce inside, but when it was toasted, the lettuce was burnt and only about two small pieces of it. Inside Café, the ceiling looks unfinished and dirty. There was also a pigeon flying around and also walking around the floor the place was open plan. It was very expensive for sandwiches and drinks.

Stacey was lovely, she signed us up and got a free coffee out of it. Tea and cinnamon swirl was LOVELY! Huge wide range of delicious muffins :)

Didn't like the muffins. I'm not an expert by any means but the muffins taste off like too much flour or something and the bottoms of the ones that are wrapped are coated in grease. After looking at the reviews I'm glad I got mine to take away, but I just ended up taking home a bag of disappointment. Seems like it depends what day of the week you go as to whether you get good service or not. I won't be coming back. But good luck 👍

Great staff. Great muffin. Really clean toilet and very spacious shop. Arrived here at around 3pm, all the smoothies were no longer available.

Staff were helpful and friendly. Tables needed clearing though

Lovely food and very good coffee. The two ladies serving were really nice and friendly. I use a walking frame and there was lots of room to manoeuvre. Definitely would go back.

Great service today from Toby! Went above and beyond to make sure we had everything we needed. The food we had was very good value for money. Will definetly visit again 😊

Helpful and friendly staff working hard. Food is nice and convenient location.

Welcome addition to Hounds Hill shopping centre. Good coffee and tea selections. Lots of other drinks and treats available

Amazing service couldn't do enough coffee great my client I was supporting really enjoyed milkshake muffins well nice to I had blueberry and my client had chocolate chip 🍪

10.45am on a Saturday, timed well before a rush, never knew I needed a cheese, tomato and ham croissant in my life before. Red velvet cake also awesome. Happy staff. Enjoyed.

Lovely warm atmosphere Stacey and team very friendly and helpful. Food and drinks lovely will be back thank you!

The banana glutan free muffin made by Amy tastes amazing! Wouldn't be able to tell it was glutan free at all! Staff is friendly and place is very spaces execpt when it's busy but that normal 🤣

Wow what an experience, rude young lady long dark brown straight hair. Dirty cup frowned upon when asked for a clean one. Clearly didn't want to be here, literally threw plate onto tray, no please or thank you. Shame could have been a good experience

Lovely coffee and wonderfully warm freshly baked blueberry muffins YUMMY

Great friendly service from Stacey and jan and the muffins are really good

i dined in after not being in in a while and had the most warmest welcome from Debbie one of the many muffin break employees, she really made me feel welcome and and comfortable in such a busy environment, although all of the employees are kind and welcoming, Debbie stood out for her pleasant demeanour and amazing customer service.

Good food, nice attentive staff

Came in this morning for a muffin and coffee and it was superb 👌 Served by Stacey and Jan, service was brilliant and the muffin was spectacular, Thanks Jan !!

Had a great breakfast treat with my brother would recommend- ☺️👍

Great food, muffins and coffee! Sarah served us and dealt with a very rude customer very professionally and provided us with excellent customer service! Thank you very much and we shall visit again ☕🧁

We had a really nice muffins and drinks

Stopped off for a coffee , decided I'm not going to entertain anywhere that wont take cash, nice big place with plenty of tables, staff are great, had a good laugh with some of them others seemed to have had their sense of humour removed, 🤔all helpful though,

Muffins look good but tasteless and dry.. Quality poor.. Service very slow.. Expensive rubbish.. Tried it but never again.

This was my second visit. Came with a friend to have cake and coffee in the afternoon. The service was quite quick and the staff were very polite. Unfortunately I had to clean and clear the table. Used my own anti bacterial wipes. The coffee was tasty. The carrot cake was enjoyed by my friend and my muffin was flavoursome. My friend and I disliked the homeless people, who were walking around the tables, looking for left over food on the uncleared tables. Needs to be addressed as doesn't give a nice atmosphere for paying customers.

Their muffins are delicious and lots to choose from. The macaroni cheese was hideous (live and learn, Costas across the way are brilliant.) Not enough Vegetarian. Coffee as good as anywhere. Staff will improve their people skills with experience ?!

NICe coffee with fresh muffin,good service ,will come again

Fast service really nice muffin so fresh and delicious hot chocolate was lush

Been a couple of times, lovely selection of freshly baked muffins, planning on visiting again to try different flavours as quite a lot to choose from! Staff polite, friendly and hardworking, on both occasions there has been a bit of a wait in the queue however that is understandable and expected given how popular it is and the location! The staff are doing their best dealing with a large queue of people and having to multi task so this place needs to be given a chance. The interior is modern and clean, one small critique is when we ordered a cheese and tomato croissant it contained ham in it which wasn't visible on display cabinet or advertised. Other than that, it is a nice little place to stop by.

excellent service, the muffins are massive!! we will definitely be back! :)

Visited here with family on a busy Saturday and enjoyed the food on offer. Despite being busy we did not have long to wait for service from a friendly staff. Food was very tasty and the biscoff cheesecake was to die for. Well worth a visit . Will return.

Flies found all over cakes and muffins in the display cabinet DISGUSTING! management Terrible I saw a staff member being shouted at for filling milkshakes to the top, why cant I have a full milkshake and why does that require screaming at a staff member just trying to do their job? Food was rubbish too…

We asked what a sandwich was as it did not have a label and none of the staff knew ?! Quite dirty and unclean. Staff friendly but it was a bit chaotic. Don't think I'll be returning

We popped in for a hot chocolate with our children. After a 15 minute wait in the queue we arrived at the counter to place our order. The sides behind the counter where food was being prepared were disgusting. They were covered in food and not once did we see anyone wipe them. The tables were equally dirty with empty tables littered with dirty cups and plates. The saddest part about our visit was that there was a man who had fallen asleep at a table, he was doing no-one any harm but was clearly not in a great way. A lady behind us in the queue let a staff member know, in a concerned way, that the man’s leg was oozing and running on to the floor. A staff member ran out of the building and instead of seeking medical care which this man so clearly needed, she came back with a security man and asked him to leave. This poor man was ushered out in to the cold even though he clearly needed medical attention. Security was not needed. He quietly got up and hobbled out. Not only were the conditions within this cafe awful the way they treated a human being in need was an awful lot worse. I will never return again and most definitely not recommend.

Service with a smile! I just popped in for a quick bite and I was served by a young guy with dark curly hair, he was so polite and friendly despite it being busy, it has actually made my day! Bagel was also tasty! :)

Work at a snails pace!! Tried this place a few times and i always say it’s the last due to how slow they are! I’ve never seen a system when ordering/waiting for coffee quiet like this place 2 people behind me got their coffee first??Muffins are nice but for £7 for a coffee and cake I can get better else where. This definitely will be the last time I come here. Seriously need to do better. Lady on the coffee machine had a face like thunder and have a customer a dirty look when he asked for a wet cappuccino, he was too polite but I’d of said something if that was me!!

Really surprised by the previous comments - we went in and the friendliness of the staff really stood out - we did go in when it was quiet around 5pm so maybe that helped with the speed of service which was fine. Also toilets were spotlessly clean :-)

Expensive but worth it. The food was lovely. I knocked 2 stars off for the service. The drinks are the issue. Great when you get them but stood at the counter for over 10 minutes waiting for two hot drinks. One came after 10 minutes and the second about 3-4 minutes later. It was a good job that I only had muffins and not hot food. Place was very clean. Probably wouldn't use them again as faster food available in the shopping centre.

Went today with my friend, and we're completely ignored by staff. And started serving people behind us. Then as I was telling the lady my order she told me to stop and walked away. I could tell other customers were getting irritated too. The lady making drinks was rude, as I think about it now I should have walked out. What a shame.

Probably the worst service ever in a coffee shop, very slow service coffees made one at a time so by the time you get to sit down it's cold. Very overpriced for what they sell, the muffin I tried was very dry and not worth almost £3. Tables are not cleared and trays cups and plates are left piling high on tables. Staff do not wear any clothes coverings and I even saw a staff member handling bagels with his hands with no gloves or anything. Don't think I will be visiting here again for a very long time unless things change very quickly.

Seems to be a running theme, Extremely poor service, with the old excuse of short staffed, but this is not the first time I have been in but will be the last. Walked in and every single table covered in cups etc,a girl looked like it was her job but more interested in her mobile phone and taking calls. Would certainly recommend that EVERYONE gives this place a very wide berth.If the stars had minus options it would have been below -1,the "food" was cakes so saved it from complete failure.

Very poor slow service and most of the tables were still full of dirty cups and plates. When asked staff to clear the table were told they were short staffed