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3.8

Based on 1.725 opinions finded in 4 websites

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Nº 1142 in 1625 in Cardiff

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The old lady behind the counter wants to learn some customer service skills. So rude!

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James Pitt . 2024-06-20

MORE AT Google

Everyone needs to taste the harty Italian bread on one of their combos ..its an absolute divine😋

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Solumtoochukwu Nnaemeka . 2024-03-06

MORE AT Google

We had ordered 2 tuna , and a chicken tikka salads when they arrived, half the items were missing on the salads, and not much of it absolutely disgusting, I drove to the store to show them what we had , the staff were rude when I approached them , and told us they had a busy day so they ran out of stuff, will never order from that store again customer service at its worst!!! Asked to speak to a manager and was told that the manager doesn’t like to be contacted

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Debbie Pearce . 2024-01-26

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Extremely rude staff. They took a particular liking for me for some reasons. It has happened twice. I didn’t want to reply in similar way to the two ladies serving in-front if my children. Food was good though

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Anurag Yadav . 2023-09-22

MORE AT Google

I visited the store on Saturday 29th July 2023 at around 130pm. The staff were not very friendly or helpful, especially the lady on the till who I found to be rude and extremely u helpful. 2 young girls had just eaten their subway and wanted a dessert which they wanted to split the cost = NO was the response one of you pay then the other person give you the money. My sons wanted a sandwich so I opted for the kids size..... I'd asked about the meals but the person at the till asked whether I was having the meal The options were extremely limited = tuna or grilled chicken OR we could have fed them different kinds of HAM which I would go to hell for as my sons are Muslim and I would knowingly be feeding them something that is AGAINST their religion but hey ho as a diverse community and country let's not think about that. The staff had no clue and could not find a healthy solution. We went with a chicken and a tuna sandwich = my 7yr old asked why Subway does not like Muslims and love Pork.

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Kelly Al Muhairi . 2023-07-31

MORE AT Google

Tandoori chicken sub is my choice and it's good

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Flying Wings . 2023-07-06

MORE AT Google

Great store who are always friendly and like a bit of banter!

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Reuben Lee . 2023-02-08

MORE AT Google

Update August 2022 Amended to 2 stars after UberEats delivery. Placed order. Was out of stock of 1 item but notified on app after order placed. Tried to order replacement. App crashed. Tried to call branch to rectify. I rang for 40 minutes. No one answered phone. Messaged uber driver, he read message and ignored. Food arrived. Driver was not interested. Refused to give us the order until we gave him pin number. Food was crushed, missing sides and not great. One meal short as well. Will not order again. Disappointed after the price we paid. Original review in branch: Yum. Excellent price. Excellent service. Fresh and delicious. Very lovely staff with good banter.

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Helen Hare . 2022-08-14

MORE AT Google

Pretty much like every subway everywhere else. Good food, freindly staff, short on character.

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stub mandrel . 2022-04-10

MORE AT Google

Love there rolls always plenty to choose from

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Kevin Probert . 2022-02-10

MORE AT Google

Very clean and the staff amazing !!!

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Hajra Noman . 2022-02-05

MORE AT Google

Overpriced for what 2 kids had.

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glyn sanges . 2021-11-29

MORE AT Google

Great sandwich. Fast friendly service A*

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Leanna Beynon . 2021-10-26

MORE AT Google

Was not happy with the mannor of how this blonde, thin women in her 40s. Was having go at his young lad in front of the customers. I work in a supermarket and we are told never to disrespect a member of staff infront of customers. This show bad customer service and lack of respect for someone well being. The point i am saying she should have spoke to him when the customers are not there and not on the shopfloor when opening times. I felt sorry for the lad.

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Clive Balch . 2021-08-11

MORE AT Google

Don't order from this subway, second time I've ordered from here and they got the order wrong; but no way to complain so guess it'll have to do here... Will be going to another subway from now on

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James Booth . 2021-07-25

MORE AT Google

Customer service let this trip down. Lovely food but poor manners.

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Dale Buckley . 2021-07-21

MORE AT Google

A variety of meats to choose from and packed with a lovely salad, and the staff were very helpful

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Vivienne Pengelly . 2021-07-03

MORE AT Google

Just visited this subway and new staff are amazing, had best sub and salad in years!

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Leya Laska . 2021-06-19

MORE AT Google

Absolutely awful after spending 23 pound on 3 foot long subways they were all wrong wrong salads even though receipt said what we had ordered sauce wouldn't cover half a six inch let alone a foot long. Tried ringing store nobody can be bothered to answer I rang 7 times. Disgusted

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Kelly Yorath . 2021-04-11

MORE AT Google

A good subway store can get busy and that's not ideal during social distancing as the out side area is limited parking at busy time can also be at a premium. Staff are efficient and every visit I have had made a perfect sub.

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Jonathan Bebb . 2021-04-10

MORE AT Google

Subway great, staff really friendly. My son had Turkey, steak and cheese. Mmmm

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Lisa Endicott . 2021-03-01

MORE AT Google

Come here regularly..... The staff are wonderful and prompt food is always fresh! My only gripe with this place is the moody one.... If you go here already you'll know what one I'm on about.... Ohhh my!! I've been thinking about reffering her to nursery to gain some basic manners 😂

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Mike Bro . 2020-09-15

MORE AT Google

Come here regularly, food is always fresh, most of the staff are very friendly and welcoming , but there is one staff member that is very rude and short with the costumers . I think maybe its time to retire or find a different job 😂

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Charlotte Burgess . 2020-09-15

MORE AT Google

Very quick service and the food is good. Very friendly staff

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Paul Oaten . 2020-09-08

MORE AT Google

Nice looking subway but my order was wrong twice. Other than that a good looking and clean subway

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Neko Cox . 2020-08-25

MORE AT Google

I would like to know when Subway is back open so that I can see all of my friends down there and have my drinks and meal deals. Subway is the best place to go to for food and drinks from Samantha Price

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samantha price . 2020-05-23

MORE AT Google

Good place to find quick food to eat from.

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Val Bongalos . 2020-03-13

MORE AT Google

Ideal location on the main road in Rumney row of shops. Not far from the Old Natwest & Barclays Bank. Great choice, good prices and you can eat in as well if you want. Plenty of parking in front of the shop. Or if busy behind Sainsbury's.

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John McArdle . 2020-02-29

MORE AT Google

Great food plenty of choice. Always nice & clean.

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Claire Lansdown . 2020-02-15

MORE AT Google

Terrible! The bread was old tasted like plastic the salad was Brown! Staff didnt even fill up the fillings! Shameful!!! Like eating garbage!

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NISHA THAKUR . 2020-02-07

MORE AT Google

Scruffy. Brown, uncovered guacamole. Staff friendly.

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Geraint Heath . 2020-01-25

MORE AT Google

Used this Subway several times and staff are mostly great each time. Food quality is good, but availability of breads is poor recently since store update. Whether this is due to poor management by staff for baking or lack of ingredients, is unknown, as reason was not given for only two bread choices, despite half the day remaining! On one occasion some teenage customers were quite violent and asked to leave. Parking is poor due to location.

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Joha . 2020-01-22

MORE AT Google

New build so everything looks nice in there staff are not bad a little grumpy sometimes food just the same as every other subway

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Chronic Pl4yZ . 2019-11-05

MORE AT Google

Love how everything is fresh and your able to ask on what you want.

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kelly morgan . 2019-10-05

MORE AT Google

Great vegan options. Very tasty, lovely staff who always swap their gloves.

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John Holland . 2019-09-08

MORE AT Google

Quick stop for coffee and hash browns on the way to work. Staff very helpful, good to have a choice of all sauces.

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sharon tyner . 2019-08-10

MORE AT Google

Nice choice for different types of rolls clean and tidy and good service good choice of fillings and sauces

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gerard1978 . 2019-08-07

MORE AT TripAdvisor

Parte de mi pedido era una bebida Fanta, pero cuando la entregué faltaba. Atendió más de 20 llamadas a la tienda. La mujer me colgó y cuando finalmente pude hablar con ella de nuevo, me dijo que no había colgado, ¡fue a servir a un cliente! ¿Quién se creía que era yo? Le pregunté por el nombre del gerente que dijo que me llamaría más tarde. Hubo una respuesta entre dientes y luego colgó de nuevo. No hay respuesta a ninguna otra llamada. He planteado una queja con la oficina central.El mejor consejo es evitar este lugar!

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welshgirl162 . 2019-07-25

MORE AT TripAdvisor

Best subway in the area. Always well stocked and bread always fresh. Staff very friendly. Only small fountain drinks available is the only slight criticism.

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Stan MvF . 2019-07-18

MORE AT Google

Very friendly staff and very clean.you see what they are perpearing. With your own eyes.

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Susan jabbar . 2019-07-02

MORE AT Google

Took my two young Grandchildren the staff could not have done anymore on top of that the food was fresh the girls demolished their meal

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Terence Aherne . 2019-06-20

MORE AT Google

Delicious fillings and friendly staff

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Nadia El-Khazragi . 2019-06-14

MORE AT Google

Food fine but queue was very long. Come on Subway, it was lunchtime - get more people serving?!

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Liz Stainton . 2019-05-30

MORE AT Google

Visité 24/04/19 alrededor de las 1: 30. El personal en este cambio fue tan grosero. Eran muy desagradables. Una sonrisa no duele. Pedí una ensalada y pedí carne doble. Luego me preguntó si lo quería frío o caliente y lo pensé durante unos 3 segundos. Luego, antes de que pudiera darle una respuesta, ella dijo "caliente" y la puso en el horno.

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Sara J . 2019-04-24

MORE AT TripAdvisor

Love subway, fresh prepared sandwiches and salads. In my eyes you can't go wrong. Just make sure the lettuce is fresh, they have heaps of bags already chopped up, so ask nicely and you won't get the brown lettuce that has been sitting.

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Emma Jeffs . 2019-04-20

MORE AT Google

Always love a subway..could have swept shop though

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Helen Davies . 2019-04-16

MORE AT Google

Fast always have stock of what you want and friendly staff

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Justin M . 2019-04-05

MORE AT Google

They were missing some sauces etc

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Wiktoria Bigos . 2019-03-14

MORE AT Google

Didn't have certain types of bread on this occasion but they were restocking. Fast servicr

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Chanty . 2019-03-10

MORE AT Google

What the hell ... the meat is so horrible I'd rather avoid this

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Steven Ward . 2019-02-20

MORE AT Google

Very kind staff, fair portion sizes, and very accomodating as I brought my own bottle for water.

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Barzy Aziz Raza (NinjaBarzy) . 2019-01-31

MORE AT Google

Nice service and a very tasty sandwich.

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AL N . 2019-01-19

MORE AT Google

I often go to get a sandwich at this building, and always enjoy it. Subway always offers good food for a good price with kind staff member to make your sandwich in front of you. I will be returning again soon.

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Zack . 2019-01-19

MORE AT Google

Usual subway, great fresh rolls of your choice and a good coffee....nice friendly staff Cannot fault

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Kev swansea . 2019-01-09

MORE AT Google

Lovely food as always. Best fast food place around!

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Amanda JANE . 2018-12-18

MORE AT Google

Everything is lovely and fresh. Staff are very helpful.

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Lynn Jones . 2018-12-04

MORE AT Google

Standard Subway fare, quick and friendly service so you're not wasting your lunchtime in a queue.

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briankelman . 2018-11-30

MORE AT Google

Staff are always lovely in this Subway branch on Newport Road, Rumney

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Natasha O'Hanlon . 2018-11-28

MORE AT Google

A decent sandwich shop, as you would expect. Friendly staff.

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Jonathan Conway . 2018-10-25

MORE AT Google

Was told I couldn’t receive my change due to them having none in the till and not knowing the safe code

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Sam C . 2018-07-09

MORE AT TripAdvisor

Regular there good food, nice customer service

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Pawel Pietrykowski . 2018-02-07

MORE AT Google

Just love having my subways , sometimes it looks fresh and clean and others times it doesn't..The toilets in there aren't very clean.

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Diane H . 2018-01-17

MORE AT Google

Great friendly staff, food was perfect and well made. Best subway experience I've had for along time.

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Kevin Porter . 2017-10-17

MORE AT Google

Visited Subway in Rumney for lunch and have to say the service was great and the food was also excellent, good choices of everything and served with a smile

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Garethboydavies . 2017-09-05

MORE AT TripAdvisor

Brilliant - go for a big beef melt!

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Ieuan Ward . 2017-09-01

MORE AT Google

Staff were excellent, will go back.

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Del Hughes . 2017-07-19

MORE AT Google

Good staff, friendly vibe. A bit expensive but worth it.

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connor williams . 2017-07-15

MORE AT Google

Subway in rumney is best i go there all the time all the staff are so good i like and friendly and good service From David

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C977HKdavidj . 2017-07-02

MORE AT TripAdvisor

What's the point of being open if u don't have bread 😡😡😡😡

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Beth 3002 . 2017-07-02

MORE AT Google

Not a bad little Subway and the food tasted good.

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Paul Green . 2017-05-16

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Subway is Subway, sandwiches galour

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andy payne . 2017-04-20

MORE AT Google

Good food, good customer service could do with more parkibg

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Conrad Winfield . 2017-03-06

MORE AT Google

As always, same great food. Service is always fab and staff are always kind and chatty, happy to recommend dissertation sandwiches.

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Cmeganp . 2016-12-30

MORE AT TripAdvisor

Even though it was rather busy, the food was given to us fast and was put together properly.

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Boryczewski Photography . 2016-10-24

MORE AT Google

Very grumpy Lady called Shannon no smile and had attitude

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David Macintosh . 2016-08-31

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Great food here & great selection to choose from.

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Claire Lansdown . 2016-08-15

MORE AT Google

look on their website, for example take the steak and cheese sub, it shows it rammed with steak slices, it looked great so thats what i ordered, when i got it home. i had to open it to look for the steak and move the salad to reveal a tiny portion of steak slice, how they get away with it i dont know

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barrieh988 . 2016-04-18

MORE AT TripAdvisor

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