Subway - Rumney in Cardiff

The old lady behind the counter wants to learn some customer service skills. So rude!

Everyone needs to taste the harty Italian bread on one of their combos ..its an absolute divine😋

We had ordered 2 tuna , and a chicken tikka salads when they arrived, half the items were missing on the salads, and not much of it absolutely disgusting, I drove to the store to show them what we had , the staff were rude when I approached them , and told us they had a busy day so they ran out of stuff, will never order from that store again customer service at its worst!!! Asked to speak to a manager and was told that the manager doesn’t like to be contacted

Extremely rude staff. They took a particular liking for me for some reasons. It has happened twice. I didn’t want to reply in similar way to the two ladies serving in-front if my children. Food was good though

I visited the store on Saturday 29th July 2023 at around 130pm. The staff were not very friendly or helpful, especially the lady on the till who I found to be rude and extremely u helpful. 2 young girls had just eaten their subway and wanted a dessert which they wanted to split the cost = NO was the response one of you pay then the other person give you the money. My sons wanted a sandwich so I opted for the kids size..... I'd asked about the meals but the person at the till asked whether I was having the meal The options were extremely limited = tuna or grilled chicken OR we could have fed them different kinds of HAM which I would go to hell for as my sons are Muslim and I would knowingly be feeding them something that is AGAINST their religion but hey ho as a diverse community and country let's not think about that. The staff had no clue and could not find a healthy solution. We went with a chicken and a tuna sandwich = my 7yr old asked why Subway does not like Muslims and love Pork.

Tandoori chicken sub is my choice and it's good

Great store who are always friendly and like a bit of banter!

Update August 2022 Amended to 2 stars after UberEats delivery. Placed order. Was out of stock of 1 item but notified on app after order placed. Tried to order replacement. App crashed. Tried to call branch to rectify. I rang for 40 minutes. No one answered phone. Messaged uber driver, he read message and ignored. Food arrived. Driver was not interested. Refused to give us the order until we gave him pin number. Food was crushed, missing sides and not great. One meal short as well. Will not order again. Disappointed after the price we paid. Original review in branch: Yum. Excellent price. Excellent service. Fresh and delicious. Very lovely staff with good banter.

Pretty much like every subway everywhere else. Good food, freindly staff, short on character.

Love there rolls always plenty to choose from

Very clean and the staff amazing !!!

Overpriced for what 2 kids had.

Great sandwich. Fast friendly service A*

Was not happy with the mannor of how this blonde, thin women in her 40s. Was having go at his young lad in front of the customers. I work in a supermarket and we are told never to disrespect a member of staff infront of customers. This show bad customer service and lack of respect for someone well being. The point i am saying she should have spoke to him when the customers are not there and not on the shopfloor when opening times. I felt sorry for the lad.

Don't order from this subway, second time I've ordered from here and they got the order wrong; but no way to complain so guess it'll have to do here... Will be going to another subway from now on

Customer service let this trip down. Lovely food but poor manners.

A variety of meats to choose from and packed with a lovely salad, and the staff were very helpful

Just visited this subway and new staff are amazing, had best sub and salad in years!

Absolutely awful after spending 23 pound on 3 foot long subways they were all wrong wrong salads even though receipt said what we had ordered sauce wouldn't cover half a six inch let alone a foot long. Tried ringing store nobody can be bothered to answer I rang 7 times. Disgusted

A good subway store can get busy and that's not ideal during social distancing as the out side area is limited parking at busy time can also be at a premium. Staff are efficient and every visit I have had made a perfect sub.

Subway great, staff really friendly. My son had Turkey, steak and cheese. Mmmm

Come here regularly, food is always fresh, most of the staff are very friendly and welcoming , but there is one staff member that is very rude and short with the costumers . I think maybe its time to retire or find a different job 😂

Come here regularly..... The staff are wonderful and prompt food is always fresh! My only gripe with this place is the moody one.... If you go here already you'll know what one I'm on about.... Ohhh my!! I've been thinking about reffering her to nursery to gain some basic manners 😂

Very quick service and the food is good. Very friendly staff

Nice looking subway but my order was wrong twice. Other than that a good looking and clean subway

I would like to know when Subway is back open so that I can see all of my friends down there and have my drinks and meal deals. Subway is the best place to go to for food and drinks from Samantha Price

Good place to find quick food to eat from.

Ideal location on the main road in Rumney row of shops. Not far from the Old Natwest & Barclays Bank. Great choice, good prices and you can eat in as well if you want. Plenty of parking in front of the shop. Or if busy behind Sainsbury's.

Great food plenty of choice. Always nice & clean.

Terrible! The bread was old tasted like plastic the salad was Brown! Staff didnt even fill up the fillings! Shameful!!! Like eating garbage!

Scruffy. Brown, uncovered guacamole. Staff friendly.

Used this Subway several times and staff are mostly great each time. Food quality is good, but availability of breads is poor recently since store update. Whether this is due to poor management by staff for baking or lack of ingredients, is unknown, as reason was not given for only two bread choices, despite half the day remaining! On one occasion some teenage customers were quite violent and asked to leave. Parking is poor due to location.

New build so everything looks nice in there staff are not bad a little grumpy sometimes food just the same as every other subway

Love how everything is fresh and your able to ask on what you want.

Great vegan options. Very tasty, lovely staff who always swap their gloves.

Quick stop for coffee and hash browns on the way to work. Staff very helpful, good to have a choice of all sauces.

Nice choice for different types of rolls clean and tidy and good service good choice of fillings and sauces

Parte de mi pedido era una bebida Fanta, pero cuando la entregué faltaba. Atendió más de 20 llamadas a la tienda. La mujer me colgó y cuando finalmente pude hablar con ella de nuevo, me dijo que no había colgado, ¡fue a servir a un cliente! ¿Quién se creía que era yo? Le pregunté por el nombre del gerente que dijo que me llamaría más tarde. Hubo una respuesta entre dientes y luego colgó de nuevo. No hay respuesta a ninguna otra llamada. He planteado una queja con la oficina central.El mejor consejo es evitar este lugar!

Best subway in the area. Always well stocked and bread always fresh. Staff very friendly. Only small fountain drinks available is the only slight criticism.

Very friendly staff and very clean.you see what they are perpearing. With your own eyes.

Took my two young Grandchildren the staff could not have done anymore on top of that the food was fresh the girls demolished their meal

Delicious fillings and friendly staff

Food fine but queue was very long. Come on Subway, it was lunchtime - get more people serving?!

Visité 24/04/19 alrededor de las 1: 30. El personal en este cambio fue tan grosero. Eran muy desagradables. Una sonrisa no duele. Pedí una ensalada y pedí carne doble. Luego me preguntó si lo quería frío o caliente y lo pensé durante unos 3 segundos. Luego, antes de que pudiera darle una respuesta, ella dijo "caliente" y la puso en el horno.

Love subway, fresh prepared sandwiches and salads. In my eyes you can't go wrong. Just make sure the lettuce is fresh, they have heaps of bags already chopped up, so ask nicely and you won't get the brown lettuce that has been sitting.

Always love a subway..could have swept shop though

Fast always have stock of what you want and friendly staff

They were missing some sauces etc

Didn't have certain types of bread on this occasion but they were restocking. Fast servicr

What the hell ... the meat is so horrible I'd rather avoid this

Very kind staff, fair portion sizes, and very accomodating as I brought my own bottle for water.

Nice service and a very tasty sandwich.

I often go to get a sandwich at this building, and always enjoy it. Subway always offers good food for a good price with kind staff member to make your sandwich in front of you. I will be returning again soon.

Usual subway, great fresh rolls of your choice and a good coffee....nice friendly staff Cannot fault

Lovely food as always. Best fast food place around!

Everything is lovely and fresh. Staff are very helpful.

Standard Subway fare, quick and friendly service so you're not wasting your lunchtime in a queue.

Staff are always lovely in this Subway branch on Newport Road, Rumney

A decent sandwich shop, as you would expect. Friendly staff.

Was told I couldn’t receive my change due to them having none in the till and not knowing the safe code

Regular there good food, nice customer service

Just love having my subways , sometimes it looks fresh and clean and others times it doesn't..The toilets in there aren't very clean.

Great friendly staff, food was perfect and well made. Best subway experience I've had for along time.

Visited Subway in Rumney for lunch and have to say the service was great and the food was also excellent, good choices of everything and served with a smile

Brilliant - go for a big beef melt!

Staff were excellent, will go back.

Good staff, friendly vibe. A bit expensive but worth it.

Subway in rumney is best i go there all the time all the staff are so good i like and friendly and good service From David

What's the point of being open if u don't have bread 😡😡😡😡

Not a bad little Subway and the food tasted good.

Subway is Subway, sandwiches galour

Good food, good customer service could do with more parkibg

As always, same great food. Service is always fab and staff are always kind and chatty, happy to recommend dissertation sandwiches.

Even though it was rather busy, the food was given to us fast and was put together properly.

Very grumpy Lady called Shannon no smile and had attitude

Great food here & great selection to choose from.

look on their website, for example take the steak and cheese sub, it shows it rammed with steak slices, it looked great so thats what i ordered, when i got it home. i had to open it to look for the steak and move the salad to reveal a tiny portion of steak slice, how they get away with it i dont know