Subway Durrington in Worthing

Food was cold and my sandwich was soggy

The salad I ordered was tiny. It had a very spicy sauce on it, which I didn't ask for and could not eat. Complete waste of money.

Lovely rotisserie chicken sub, although the bread itself was very, very flaky, hard not to make a mess with it.

Delivery was fast but the sub was a mess and very soggy in places.

The drink was wrong and the chips were cold, but the sandwiches were good and the driver was friendly

we got our order delivered, half of my sandwich was in my sisters box and vice versa. when i had opened my sandwich from the foil, the bread had been squashed and cut and all the inside had come out. it was appalling

what is the point for pre ordering for a set time only for you to deliver over 30 minutes later.

Salad looked out of date and part of the order was missing

Cannot contact shop after ordering error

One of the sauces had spilled out in the bag, but apart from that....perfect!

Unfortunately, despite taking less than 20 minutes from order to delivery, the toasted sub was lukewarm, the ice cream was melted and not only was the additional sauce incorrect (I ordered Caesar and got mayo) but there was zero sauce on the sub itself. Overall sloppy in the care that was taken. Massively disappointing. And don't even get me started on the so-called garlic cheese toasted bread. I don't think it would recognise cheese if it was slapped in the face with...also zero garlic.

Subway I ordered look liked it was put together by a 3 year old. Delivery driver was rude!

Not what I ordered. I ordered a toasted sandwich, it was not toasted..just warm. it was meant to a Honey mustard sandwich, there was no honey mustard in it. I also received the wrong cookies. Very disappointing!!!

Holy moly, I had the rotisserie chicken sub with double meat, it was massive There was so much chicken in it, it was delicious! Thank you!

delivery person was polite and chatty.

All 3 sandwiches were just thrown together, came as a mess, not one sandwich had sauce in them, no sauce whatsoever… Literally looked like an abomination…

every single item was wrong in my order. it's 2 minutes from my house and it was freezing cold. the cheese and herb bites were the chipotle ones and burned my sons mouth off. the drinks were wrong. a disgrace.

rude manager, constantly rolling eyes and making disgusted faces when not hearing someone answer her, 0 patience, just made the meal fully un enjoyable

I went in on my lunch break, to get a sub and the manager wasn’t very pleasant. She was rude and quite snappy not happy at all.

Brilliant food ❤️subway ⭐️⭐️⭐️⭐️⭐️

The food was stone cold was absolutely terrible how it arrived, even worse considering the live 1 mile away - so 4/5 mins! I reported at the time it arrived, said a refund would be actioned but yet to receive this! Never again!!

Ordered for a collection to use a deal on subway rewards app. Came with no cheese. No lettuce and wasn’t toasted. What a waste of money. Oh also paid for a bag I didn’t get🤣😭

Food came squished and we were missing sauce which left the sandwiches dry and not enjoyable to eat.

Great staff at this branch and helpful with offers and benefits of having the app

Asked for double meat on salads and hardly had the normal amount. Poor amount of salad in general. Won’t be ordering from here again 20 for 2 poor salads and also got the wrong drink 😂

my food never arived but it says it did iv been waiting an hour and a half

Just very disappointed with the churro as it was rock hard so couldn’t eat it! Everything else was lovely.

missed some items off the order that should have been in the sandwich

Absolutely disgusting service. The food was rushed and messy! Numerous mistakes made with my order regarding the payment amount and my subway rewards not being applied. Also the drinks machine "wasn't working" again, no napkins and the general attitude of the staff was sub-standard. A filthy place to eat!

Food was all squished and not made carelessly

very good and excellent, nice behaviour

Love the food in a subway,especially the salad box. It is well worth trying.

they didn't put any cheese in my sub, very disappointing because I paid for double cheese, they get online orders wrong quite alot, if you order a dip they might put it in your sandwich or if you order sauce in your sandwich they might give it as a side instead etc, they need to actually read the orders and stop making mistakes.

I ordered a week ago from Subway and it hardly had any of the salad I asked for and a dribble of sauce in a pot. I ordered today and whilst the sauce pots had been filled properly, there was no peppers at all, the dregs of the red onions and i got cucumbers that i didnt ask for. If you cant be bothered to make the sandwich properly for Just Eat delivery's find another job. unless you watch them make the sandwich it will always be badly made.

Delivery time kept changing to later and later. Food was a mess and clearly rushed. Waste of money, such a shame as usually have no issues.

people work inside are literally so arrogant, they are making life harder and they are so rude to customers.

Food was so cold when it arrived. Went in the bin. Items missing and tampered sticker was opened. Bag was split where they one heavy bottles of drink in the bag with the food. Subway didn’t want to help! Blamed it on just eat

bread was falling to pieces and did not seem fresh. asked for it toasted and don't think they even did that. was hard to eat

They sent me the incorrect item and won’t answer their phones

Not only was my food cold. It’s was thrown together with no care or attention. All of the subs I ordered were incorrect in some way. Missing extras that were ADDITIONALLY CHARGED!! Ordered some cheese bites that had pieces missing! Bag supposed to be taped shut and looked as though it had been opened. Time on order originally said 15-20 mins, and then the time kept on rising so as not technically late however time of delivery kept being moved for started to wonder if it would ever actually come!

food was cold, and the food was shoved in the bag with no real care crushing the small items, once again given the wrong drink. If they don't have the one you order, take it off the appo

unfortunately we were sent a wrong item with our food - by the time we realised it was too late to fix.

Awful. Missing my order, no communication to help, or deliver my missing items. Items that did arrive were awful, cold and tasted off. Never again.

Hard to hear the staff sometimes and it does feel a little rushed by still a tasty sandwich

Delivery time kept being pushed back by restaurant which was annoying

Food was awful. Churros were hard with no sugar or cinnamon. Subs had wrong bread. Bread was dry & not fresh. No sauces (that were requested) in the subs. Tried calling restaurant but they did not answer the phone. Just really poor quality & service. Delivery driver was polite & apologetic.

It can sometimes be hit and miss when it comes to the knowledge of the staff but whomever seems to be the manager has a great memory of her clients and their preferences. The food tastes really nice and the atmosphere is really good since the revamp. When they get busy, it seems that there are too many of them behind the counter, leaving the rest of the restaurant a bit neglected (cleanliness) but they make sure to get to it as soon as the rush dissipates. Just one point which could be better: they prep the nachos in boxes and last time it tasted stale and like cardboard. Plus the paper used isn't ideal as the cheese sticks to it and you end up eating paper if you're trying to eat the delicious cheese. Make sure to use the app for some cool rewards as this restaurant participates.

freezing cold. cold drink in same bag as hot food. food completely squashed

Didn’t give me my milkshake or cookie

I’m really disappointed on this occasion. Cheese bite stone cold I even wonder if they were heated up at all. Sub wrapped in tin foil all ripped. Looks like it was literally thrown together brown lettuce limited filling. Bread mashed together not happy at all.

Awful service. I left a note saying do not toast and asked for double cheese The sub was toasted and had no cheese. This is not the first time it's happened. They are dismissive and advise me to order again and a refund from Just Eat

Food was lovely as always and super quick delivery, thanks!

Waffle fries were inedible, no labels on the food so no one knew whose was whose food till we opened them all up. which is not ideal when its a work lunch but was okay.

Speedy. Arrived hot. The order was spot on. Delicious!!

Would be good to put cold drinks separately as it made the boxes and paper all soggy and therefore made food cold

supposed to be here at half past came later, sauce arrived but not enough for a 6 inch sandwich let alone a foot long i ordered, the cup of sauce was only a quarter filled if not less… food was cold

Didn’t deliver drinks or cookies and one of the subs was totally wrong.

I have never seen anything like it. The sandwiches we received were an abomination. Thrown together. No cheese on any sandwich. Cookies were wrong. How hard can it be?

Food was cold and didn’t have all the fillings we ordered. Very disappointing.

Very nice breakwich sub.Hot and on time.

bag was went meaning the food feel through the bag onto the floor

incorrectly made and things missing

bag had been opened and wrong drink delivered and also snack box was missing. not happy.

No updates on app, 30+ minutes late

had blue paper towel in my sub

order not delivered. not subways fault. full refund given but no explanation as to why the delivery driver disappeared with my order.

The food was cold by the time it arrived.

My drinks were wrong and cookies I ordered weren’t correct but it’s not problem food was good and great taste

It was never delivered! Waited an hour and a half then the app said it was delivered and it wasn’t!! Fuming!

Put an onion in it when I don’t want onions

On time.Sub full of chicken and salad.Well done.😊

Sub turned up mooshy and not sub shaped dorritos from nachos were soggy and all to one side in the box. Next time will just be going in myself... Not worth the delivery

I was in the store servie was great as was the food, however there was an older male member of staff on the Sunday lunch, who appeared to be making the younger female members very uncomfortable.

Awful customer service and food quality. Have made multiple complaints about said issues and nothing has changed. Just appears to have got worse since these complaints. Appears that the food just gets thrown together and thrown at you. Not a care in the world by the manager. Not a good look for the franchise.

Not delivered. Cannot get hold of anyone . Might get a refund in 7 days. Refund does not include the service charge, tip I paid to the driver and the delivery charge.

Straight up 1 star 🌟 for this place. Absolute useless and seeing an offer for 50% off downloaded the app after tesco had hardly anything in it. Asked staff for some advice with the app and both staff looked at me like I was an alien. Was told to give it 20 minutes and the app might work. Didn't know anything about the app when asked for their assistance. Doesn't fill with confidence and the menu looked very sparse. Got a better deal going to the local Tesco express for a meal deal a LOT cheaper than the prices subway want nowadays.. Won't be returning to any subway stores now they over priced.

Wrong drink was given to me. I went to collect so would’ve been nice for them to let me know, or if the drink I ordered was out of stock to ask what I’d like instead. Was given something I don’t like as a substitute and didn’t know until I was home

my food hasn’t even been delivered

This is the second time I have ordered and the fillings have been very minimal - asked for lettuce, pickles and sweetcorn. Had 2 pickles, barely any sweetcorn and 4 bits of lettuce. Also no onion sprinkles. The time previously I ordered the cheese had not even melted. It was never this bad it has got worse and now I don’t want to order anymore as it’s worse each time I order.

Food tasted bad, was sent the wrong drink which was way higher in sugar which being a diabetic I couldn’t drink.

I the sandwiches came and were delicious but I ordered a Pepsi diet and 2 raspberry cookies but got a coke and chocolate chip cookies very disappointed in this as I can’t drink full fat coke

The manager recognises me and automatically changes her gloves as I am vegetarian! Vegetarian menu is not so good: vegetarian patty is highly spicy hot which I am not keen on. Because of that I would say they are not very vegetarian friendly (as a company). This outlet tries really hard to please

Incorrect food sent. Discontinued but let me order it. Incorrect drink.

They gave me the wrong side they gave me spicy cheesy bites instead of just cheesy bites

Temper evident sticker broken I am not touching that food driver had rolled it up to hide that fact. Not ordering from here again. Was expecting it to arrive sooner but it was only few minutes late after initial time I had tried to cancel earlier but unable to do that despite what the "help" pages say. I will priobably avoid justeat from now on even though I use have used the service regularly. When a sticker that states temper evident sticker is broken there is something wrong going on somewhere along the chain. Waste of money and time for me but lesson learned.

I was refused tap water with my subway which is a legal requirement in the UK!

absolute chaos, eagerly awaiting my food. it arrives later than stated, not a big deal. I open the bag looks like things are missing and wrong. Checked the receipt and it wasn't even my order. All sorted in the end, Victoria on the live chat sorted a refund instantly and I reordered, second time round they gave me the wrong drinks. Annoying but not a deal breaker.

No crispy onions- my fave bit! Cold cheese bites

Awful! All the food was crushed.... half the fillings in the rolls are missing

Very well prepared and fresh. Compliments to the sandwich maker today. Thank you.

New look but the same great food

what you expect from Subway but very efficient in this branch that has been renovated.

Think this subway gave me food poisoning, was vomiting all night after eating from this branch

Didn’t even get the right order and the bread was like a rock

u left out sunbites and chipotle cheesy bites not impressed

Not very happy. When it asked for what salad I wanted I only asked for lettuce, onion and sweetcorn. When I received the order it also had cucumbers, peppers and tomatoes in. Very disappointed. I react to tomatoes and cucumbers so couldn’t eat the meal.

Unfortunately items missing from sub

I ordered n paid for 9 hash browns n received 6!!! Also the salad was very sparse n just all thrown in together! My salad was very similar when I last ordered it but thought maybe it may be better this time. Don’t think I would recommend durrington subway or use again

My whole sandwich had only 1 piece of lettuce in it, only half the sandwich had onions and not even a handful of chicken throughout the sandwich, the Bombay sandwich was also smushed squished and torn as well as this my Dorito packet came OPENED. My other sandwich was as simple as chicken lettuce and mayonnaise and yet they still managed to mess it up by not putting much lettuce or chicken as well as it being crushed and torn, also why do the sauces come separately? I want them in my sandwich.

Missing drinks and ice cream from order