Subway Castle View Caerphilly in Caerphilly

Walked into subway, two staff working but just ignored me completely. Waited patiently thinking someone would have basic decency to take my order but left after waiting for nothing. How this store is still is business is beyond any comprehension.

Ordered a salad, took over an hour to get an update, girl on the phone said it's on the way. I called in again and the girl said no one had picked it up, despite being told it was being delivered by their staff.

I ordered through Uber eats (I couldn’t review the restaurant) and they had ran out of what I wanted, I just wanted to say thanks in some way about the substitution they gave me, very much appreciated

Ordered on the app for pick up but when I got there they said that their machine wasn't working. I've lost my voice so I couldn't speak, I tried telling the gentleman, he understood and I showed him my order on my phone. He made it quickly and perfectly. He was very polite :) thank you! This was 22/06 at about 1530.

Much the same as any other Subway... which isn't a bad thing😊

Rachel who served us was friendly and welcoming and went above and beyond for us.

A great place to eat out or take away friendly staff,great atmosphere and great food well worth a visit, situated in the heart of caerphilly Town on Cardiff Road right opposite the kings Arms public house 💙😎👍

Very friendly and helpful staff.

Usually my favourite branch, but on this occasion nothing was right; - asked for a footlong, got a 6" - wanted crispy onions and pickles, only got the lighted sprinkle of onions and 2 pickles - hot chocolate was too hot and tasted rancid - staff were ignorant, rude and got everything wrong.

Ordered a home delivery through just eat, there were 8 items in total. All that was delivered were 2 items. 3 days I have called subway ti informed them to have the rest of my order delivered - 27times after receiving my delivery, 11 times on day 2 and 15 times on day 3. No-one answers the phone, there is no email address to write and complain.

Disinterested despite being quiet when I visited. At least this time listened to my order specifics

First time using this particular subway, ordered through just eat. Wrong fillings, not toasted like i started and when i called to rectify it, not much help telling me to come in and sort it out tomorrow, won't be ordering from this one again

Fantastic new member of staff who is a credit to the place. Went above and beyond this morning and was great to see someone who wasn’t robotic. I didn’t catch his name but will next time I’m in to update here. Great food and a credit to the company.

As someone who rarely uses Subway I popped in this evening and spoke to a very nice and knowledgeable young man, Chris I believe his name was. Answered all my questions and was kind, considerate and most importantly patient of my rather obvious inexperience. Would definately visit again!!

Ordered 2 sandwiches from them and in half and hour they sent away 4 delivery drivers because it wasn't ready and then just canceled on me. Thanks

Google has the closing times wrong, anything after 6pm is a 50/50 on whether they're closed or not

Terrible - tried ordering through Uber eats to get it my order constant reject tried to contact store to find out why no answer

Staff wanted a fag break so closed the shop 1hr and half before actually supposed to close. Children very disappointed. Apparently they’re rushed off their feet. Maybe they should try working in the NHS!!

Can close unexpectedly when the staff want a fag break.

Attitude of staff is awful. Don’t normally leave reviews of fast food places but had to for this. Felt very uncomfortable trying to just order food.

Awful! Went in around 4:30 had 2 6”subs and hash browns. It was all undercooked and cold. Very disappointed.

Very rarely have subway so not familiar with the menu, staff member was a little impatient with me and messed up my order but quick service, would rather travel to a different subway.

Got my order completely wrong, had it delivered to my home & when I rang up complaining they said the person who had made the sub had gone home and there was nothing they could do

It's subway 🤷‍♂️ great sandwich and nice coffee

Don't know what have happened, whether staff change. But my recent subs have been inedible. I bought one last night and that was the worst. It was dry, the filling was substandard, I requested chipotle and mayo and when I looked there was what can only be described as two tiny spots of the sauce, nothing that you could taste and certainly didn't cover the sandwich, the cheese was barely there. I used to like the local subway, not anymore. Will be taking my custom elsewhere. I sent the sandwich back and requested a refund. Never again 😡

Great staff, best subway around.

Better than the train type, but I was hungry and they were there. Nice enough though

Not the greatest service and standards but fine

There food is so good and there bread is nice

Very helpful store really clean

Really nice, didnt have to wait long 😁👍

Great staff and amazing food as always One of the staff even managed to help me with My 13 year old daughter to try something different for a change! ( shes a very fussy eater )

Friendly staff. Made sure customers were safely distancing. Good service.

No common sense in this place. Would avoid like the covid

Great place to have fab sandwich.

I went there today during lockdown and it was very well managed, the ladies there were friendly and kind and were helpful and I just thought someone should know what a good job they are doing in a busy area

They just chuck your sandwich together and when you open it everything just falls apart. Always talking behind counter and don't pay attention to customers

Great way to get your 5 a Day in one sitting

Lovely just not fussed on processed meat sorry

Good location for where I was staying nearby and there was easy parking, service was also very quick with no complaints.

I just had the pleasure of being served by the very unhelpful Julie. No information on what was included in the breakfast deals, poor attitude and really made to feel we put her out. Food was great and her colleague was upbeat. Maybe an understanding of customer service would help!

Most weeks I tend to have at least 1 subway salad and thoroughly enjoy. Unfortunately today was a little different. I have just literally finished eating it and without sounding ridiculous, I don't feel that I have eaten a salad at all. I chose my usual Chicken Tikka with all toppings except cucumber & tomato but unfortunately there was very little lettuce put in and therefore I feel as if my lunch was literally a bowl of toppings with some sauce. Hopefully this will improve by next week when I will return and hope that today was just an off day.

Love the choices and can still have even tho dieting

I got my Sandwich exactly the way I like it. Very good.

Subway is always a good second option.

This subway shop used yo be my favourite place to get a sandwich, the last few times I've been there the staff don't seem to really give a crap about what they are doing, maybe I'm coming in at a busy time or something I don't know. The food is still always nice and the price is still great.

Food is OK /but there points card system is rubbish

The female sandwich maker threw my girlfriend's wrap together, the young lad made sure mine was proper.

Amazing food meal deals are amazing

Need a new oven, been broken every time I've been there

Not a terrible experience but was let down by the female "sandwich artist" who looked as miserable as sin and showed no customer service skills whatsoever. I got the impression that she didn't want to be there and it felt like she resented our presence too. The gentleman on the till was, in complete contrast to this, an absolute pleasure to be served by. He was friendly, smiling, and acted as if he was more than happy to serve us. If we return it will be 100% because of this guy's customer service. The girl there could stand to take a few lessons from him.

This place is very hit and miss. Only one or two staff members have any customer service skills, the rest are not interested through to rude. Usually staff are too busy chatting to each other or their friends who visit the shop to pay any attention to you - on a previous visit I was asked the same question 3 times, when I commented on this they were again too busy talking to hear what I was saying. I know it's not the most thrilling job in the world but a smile and a hello wouldn't hurt. It's also not very clean, on a recent visit there were black rubbish bags in the food prep area and they seem to have an issue with fly's in the shop which are evident almost everywhere and again staff are oblivious. They all wear gloves but I've seen some not change them between serving people for food and at the till.

I attended this subway on the 12th of August, I believe the girl working was Siobhan; working alone may I add. She rectified a problem I had without complain, quickly and with a smile. Could not fault her. Great example set and others should look to her as to how to serve customers.

Friendly staff, good food a normal subway

My visit to this franchise today was very disappointing. The service was poor; but what I found really appalling was the mess in the shop. Work tops covered with style food & crumbs - attracting flys and god knows what!! In a nut shell the whole shop was a mess. Table tops & floor left uncleaned. It was not busy in there, if so I could understand, but I think this just down to laziness. Really put me off on visiting there again.

Very very very poor hygiene management. The food here is filth. They need ALL new staff that actually want to work.

It's a Subway so you know what to expect.

It's ok bit slow lunchtime can get extremely busy the queue is normally out the door theres a hand full of seating inside with wheelchair accessible seating and entrance plus disabled parking by the entrance free of charge

Never felt so sick and I'll in all my life after eating here the two girls serving give off the attitude that the customer owed them something and wouldn't make eye contact. 'What do you want'? Almost robotic no customer survice there at all! The man on the till was nice and polite safe to say I will NEVER eat from this place /company again . 😷

The good thing about Subway is that you choose what goes in your sandwich. You can have it as simple or complicated as you like. Friendly, helpful staff make it pleasant. There are some tables inside or you can take your sub with you.

As good as always. No waiting today so it was a bonus.

Not suitable for vegetarians. Not only that I'm not sure that meat and salad should be touching anyway. They used to have one person handle he meat and another handle the salad or change gloves. Obviously thier hygiene has hit an all low. Also...some people ask someone else to pick up a vegetarian sub for them on a lunch run as seen today... the subway staff picked off the ham from the cheese that had fallen on it on the meat side and put it in top of he patty. Bet that vegetarian would be grateful to find out so if you sent someone for a foot long veggie patty along with a few other subs by a staff member on a lunch run today 23rd august the subway staff really don't care about vegetarians. In fact it's repulsive. Disgusting place!

Food is the same as all other subways, but on my visit the service was particularly slow. More staff needed I think.

Amazing Food - Great Service - Friendly Staff

Always friendly staff Always good food

Very good staff! As a veggie the change their gloves quickly, which is great as I don't want bits of an animal thats roamed the earth in my salad sub ! Need a better selection of salads xx

Always get the same experience when visiting subway, good choice from the bread, filling and sauces, great that they now have well priced sides to go with it. Friendly staff.

Food as expected but seating area leaves a lot to be desired. Pepsi syrup mix was out but I wasn't informed before purchasing a meal, they seem to think you'll opt for something else! Not if that's what you would like!

Great service, food was lovely and place was clean, loads to choose from and ability to mix and match is really great

Nice seating area that clean, good choice of sandwiches and salads. Good offers daily on their meals. Healthy choice for lunch

Took the kids for tea, they are really indecisive and the staff took it in their stride, indecisiveness over and we were left with great looking and tasting rolls and really fresh and tasty nachos. Eat here regular and I'm never disappointed!

A welcome addition to the Castle View shopping area. Staff are friendly, although can sometimes be a little bit overwhelmed trying to keep up when it gets very busy. However, all do their best... It has the full 'Subway' range of food available and is updated with the latest new items regularly. They have the usual deals and a wide variety of breads available and you can have whichever sub you want toasted, not toasted, with whatever salad or sauce you want, etc...lots of choice. Plenty of parking and there are deals available for armed forces/emergency services staff that are over and above the usual deals.

Just had a lovely sub and salad from here and even though the lad was rushed off his feet he was still really polite and on the ball. Top marks for your effort.

Have been to this Subway shop a number of times. The staff are very friendly and make a lovely sub as required, but they always seem to be a bit slow in there.

now who doesnt love a subway! also fresh salad bar with plenty of choice, its also located in a really easy to park place

We stopped here late in February of 2015 after a day out in Cardiff shopping. We were both hungry & decided to have a Subway. We had the spicy meat Sandwich & both really enjoyed it. The 2 staff were really friendly & chatty.

Tried this subway today as its closer to us than the one in town, it seemed that the staff were uninterested in their customers and me and a few of my colleagues were very disappointed that there was NO SWEETCORN!

My young daughter was given the wrong sub. Accidents happen. As she was taking it back to the counter another customer accidentally knocked her arm and the food fell on the floor. When she explained what had happened to the man serving behind the counter she was told that it was tough. No refund. No replacement. She paid £5.20, was given the wrong food and then through no fault of her own had to leave the store without even tasting her meal. Subway has just lost a family of customers - not that they appear to care at all.

Good food, made fresh and fast. Well recommended.Its located next to a Indian restaurant and a chinese so most go there. but this is a great half decent meal when you only have 10 minutes spare.

Local subway so often call in. Usually friendly staff & great service but today staff I've never seen before who were more interested in chatting to each other than interacting with customers. I had to keep repeating what salad items I wanted as the boy would do one, have a chat to colleague then ask me again what I'd said! Also some meats were defrosting so it was pick another option or wait at least 30mins for them to thaw! Should have gone elsewhere today

Ok food. Staff didn't seem interested though which is a shame as the one in Cardiff is very friendly. The normal subway range but seems smaller somehow

The chicken was mixed in with the Tuna, not great for people that eat fish and not meat, the area should be kept cleaner, staff ok but very moderate customer service, a smile goes a long way people... remember that!

What a great subway, very welcoming staff and exceptionally clean, enjoyed every mouthful, food was fresh and readily available, plenty of choice and staff recommended an offer which mean I saved over £3 for a meal for two. Thanks castle view subway, will definitely use you guys again