Subway in Rochford

There was no Chipotle cheese bites

We waited nearly 3 hours for our food. Very poor

food was good but I was given the wrong cookie which made me very upset

Food was late but restaurant kindly gave us a partial refund. Food was very nice. would use again.

Excellent food and excellent delivery. Thank you.

Did not get cherry Coke I got a water which I did not order

I wouldn’t order from here again - it was advertised as delivery time 10- 25min. I ordered at 12.25 and it’s arrived at 1:56. The sandwich was not what I ordered at all either. I would not use or recommend

Food stone cold as they forgot to toast it 🙄

Asked for shredded cheese and extra cheese? Didn’t receive any, great reading ??

Excellent and excellent delivery as well.

Every part of my order was wrong as they were all missing parts of the food. So none of the food was enjoyed how it should be, very disappointed

Didn’t have an lettuce in and was different bread to what I asked

Was good apart from lack of cheese (invisible) and minimal amount of salad in a salad box compared to what it once was.

order never arrived even though said it was delivered no one helpful to resolve issue joke!

Didn’t turn up driver text didn’t call text in Portuguese not English

They added my request of writing happy birthday on the bag and even went above and beyond it means so much to me thank you so much !!!

Never received delivery. No contact from driver. Subway passed blame over to just eat

Spot on every time, whether delivered or in store

Waffle fries weren’t cooked and the delivery time was consistently being pushed back- had 5 minutes left of my lunch break to eat it in!

Fillings in the subs were lacking. Everything else was ok.

Food was nice but took over an hour to get and had to call the restaurant to chase it

won't be ordering from here again the food was nice I ordered 3 subs and only 2 turned up this isn't good enough am not happy

Unlocked subway secret menu! Just ordered 2 breakfast subs. One on toasted bread and one on untoasted. Apparently if you order untoasted according to the shop this includes not cooking the ingredients as well. Frozen meat, raw bacon and frozen hashbrowns and a hair. I have all these ingredients in the freezer at home (apart from the hair) but was too lazy to cook it. I now have to cook my takeaway but I’ve been charged £21 for the pleasure. So next time when you go to Subway and ask for untoasted bread, just make sure you ask them to cook the food inside. Absolute joke. Avoid this place.

I didn't get my order at all. disgrace.

Total joke of a place. Avoid at all costs. Under educated staff with zero customer support.

I ordered at 11.25 and the food arrived at 13.10. My sub was toasted and was cold. I also had the crinkled potatoes as a side & they were really cold and soggy. Complaint only showed hot food as sub and didn’t include the side so I was unable to point that out.

When you’re paying 7.99 for a salad….. would be great to have the correct salad delivered, instead some disgusting looking patty turned up, not impressed.

ordered extra meat for my sub and got barely a handful in the first place so no extra was added so wasted £4 on somthing I didn't even get

I’ve ordered from here for years and never had any problems. I ordered today and took it home, I started eating it and had to spit it out as there was a 3cm bone in my sandwich (I ordered a chicken tikka sub). Not happy at all

The delivery time was constantly pushed back only for the food to arrive cold

Forgot my friends cheese in her BLT but overall was good.

Didn't arrive, gonna need a refund for that.

Don't bother with the new stacked bacon and cheese sub... Stacked not how I would describe this abysmal mess.... couldn't find any bacon in it and the bread was as flat as pancake

The delivery man was so friendly and it was a great experience!

Some blue tissue paper or baking paper found on the bottom of one of my cookies

Food never turned up even though saying been delivered, unable to get hold of delivery driver, spoke to subway unwilling to help

Order was wrong and was freezing cold asked for toasted on one of them. added lettuce which was never asked for.

Two hours late, was told that the delivery is going to pick up delivery then cancelled it hour later, 2 hours later a different delivery driver can to get the order, not happy has ordered just before 12pm didn’t get it till almost 2:30pm

Put frozen hashbrowns inside a sandwich making the whole inedible

Ordered a sub footlong meal but didn't get the drink, crisps and cookie. Subway rayleigh admitted their fault but not interested in sending until I order next time. Not ideal.

The restaurant pushed the time back twice, I called and they blamed Just Eat, so I asked if the food was waiting to be collected and they said it wasn’t prepared yet … not sure why they blamed Just Eat they only deliver food that’s prepared …

My hot chocolate didn’t come which I paid for !!!!!!!

Every time I order food from the Rayleigh store, the portions are tiny, well under what you get from other stores, it's like OCD'ness on portion control. Certainly feel that you are got getting value for money. I wil try to avoid the Rayleigh Store from now on.

TWO AND A HALF HOURS LATE. Called the restaurant who said the driver was assigned but didn’t collect it. Ended up driving to the restaurant ourselves only to be told the driver has just been and gone. RIDICULOUS

Didn't arrive, showed delivered 😕

I so love this place! The food and drink is very good, plenty of choice and very tasty. The staff are friendly and jolly, knowledgeable, helpful and professional. The service is very good and speedy. As for Mufizur, what a lovely young man he is! So helpful and friendly, nothing is too much trouble. Thankyou, Mufizur!

Order was late and the food was all squished in the bag! My sandwich was flat and soggy. I would like to show pictures but no option to upload!

Didn’t get my food. Delivered to wrong address

Literally came within 15 minutes! Was very tasty too

The time kept being delayed and it resulted in my order taking 1hour and 40 minutes! My driver informed me he was scheduled to make a stop before ours which was in the opposite direction from me, my food was cold and soggy. I ordered this to have on my lunch break from work and due to the massive delay resulted in me having no time to eat the food before having to work again. Extremely disappointing and I don’t believe I should have to pay for such appalling service and zero communication on this.

Excellent as always. Love the All Day Breakfast one.

Didn’t get my food say it’s delivered but have not received anything

I got the completely wrong order.

I can’t fault the food or the delivery. However the order wasn’t complete- ordered a foot long and got a 6”. I have taken this up with customer services, after trying to call a number of times to which there was no answer. Being hot subs we ate them why trying to call so they didn’t get cold. Only to find you need to take a photo of your order 😩

Driver was very nice and polite Thanks :)

driver left food at door and drove off very fast.

Quick and yummy good. Big order and all came quickly and tasty.

Subway always great, delivery great as well

Service was slow and the food was poor. Tuna wrap full of water and bad salad.

I had a large order this time as family visiting and they dealt with it brilliantly.

First subway I've had for a long time can honestly say I thoroughly enjoyed it. Forgotten how nice the baguettes were.

Food all soggy as was waiting over an hour from delivery time said

Well presented Not squashed Everything delivered as requested Tasted fresh

Missing the cheese from my toasted sub makes for a very sad customer!

Food was stone cold service was awful.

My food hasn’t turned up and the app told me it was delivered at 4:28 I want a refund

Food was cold and the nachos didn’t have suace on them.

Due to the delivery being so late, the food ended up being ridiculously cold

The food was nice but waited over 2 hours

Over 2hrs 20 mins absolutely unacceptable

Took 2 hours to arrive not impressed

Food was ok but delivery driver was useless.

It was a large order as family were visiting. They did a brilliant job of getting all six to us so quickly. They were all enjoyed - Thank you.

Missing over half my order. Not happy.

A little concerning when the bags aren’t sealed with stickers or stapled together when being delivered

Food had been reheated somehow as both packets of crisps looked like a roll of tin foil (not edible) and the Pigs In Blankets were in actual fact some strips of wet bacon separate in a box to some seriously undercooked sausages - also not edible and undercooked. Very disappointing and paying for items which cant be eaten is serious malpractice.

Food was cold and open in the bag , ruined my lunch Especially when you pay £12

Salad was lovely, hash browns cold though Fries soggy, garlic bread soggy. Will request refund.

Ordered two meal deals but didn't get cookies!

Delicious as always and very good delivery especially considering the traffic at that time of night.

Half a box of salad, No cheese No olives Feel ripped off I’m sorry but I am not paying £12 in total for half a salad

Nachos had basically no cheese on them. Pointless having them.

Delicious as always together with a good delivery. Thank you

Never turned up but said delivered. Lazy un vetted drivers as usual

Driver was never assigned, had to go and collect the order myself after over an hour of waiting.

Delivered at the wrong addresses

Excellent as always. Thank you.

Extremely tasty food, drinks and snacks. Just very expensive.

Again the order is mixed up! So disappointing

Delicious. We were very happy with our order from start to finish.

Food turned up stone cold, bread was hard almost stale and some of the salad like the lettace was yellow. Both sandwhiches were so cold they were not finished, waste of money nearly £25 for 2 stone cold stale sandwhiches i would like a refund!

40 minutes late! Nothing toasted (ordered 3 toasted subs), 5 dips ordered and none reveived. Absolutely rubbish service! How hard is it to make a sandwich and send what's been paid for. Now comes the struggle to get a refund from just eat but thats like getting blood from a stone. Regular customer and very unhappy

The hash browns were wet and soggy int he cardboard box. The plastic bag containing food was wet??

Missing a few items from the salad and the sub didn’t look very appealing and was missing the cheese however my son said it tasted ok

Food arrived cold, driver tracking went down so couldn’t even see where they was! Poor delivery time and poor food temperature after the order was toasted.

Nice driver, food cold and not high quality

Over hour late and freezing cold.

Can you please add the ability to tip our drivers? Fewer people are using cash these days and it would mean we can reward the service we receive. I've often chosen another delivery service because Just Eat doesn't offer this facility.

Very disappointed. I asked for chicken and bacon salad of cucumber, onions, peppers, tomatoes sweetcorn, onion bits and onion sauce and got loads of lettuce which I hate, no sweetcorn and also bits of jalapeños and I hate Chillis. By the time I got rid of all the stuff I don't like and was minus the sweetcorn there was not much left. Waste of money today and very unhappy

One out of four orders, one was delivered correctly. Of the other three, the bread was wrong, the fillings were wrong (seriously wrong in that a vegetarian had meat) and the extras were wrong. Very disappointed and I will not be using this Subway again.