Subway in County Durham

Staff incompetent, apparently totally un-trained. Food adequate.

Got a nice hand written letter in the delivery letting me know they didn’t have gluten free bread so had put it on normal bread. If you don’t have gluten free bread then don’t supply it on normal bread? What kind of brain damage do you have to have to think that’s gonna fly?? Why not try a salad bowl? Something that doesn’t have the thing in you’ve specifically requested you want to avoid? There are 2 other subways locally I could have ordered from. Maybe learn basic stick control?

Could do with abit more salad in the subways

I was given ready salted crisps instead of quavers but other than that can't fault it.

Shocking service & delivery time. Food was delivered over 3 hours after order placed and arrived cold. Tried to call Subway multiple times to check status of order and no answer. Really think Just Eat should have a number to contact especially if an order is 3 hours late... not good at all

Meal didn't even turn up. the price you pay for this things you expect at least decent service.

Ordered at 14:00 delivered two hours later. Rang the restaurant five times without answer. Requested refund prior to food leaving the restaurant. SHOCKING!

Took over 2 and half hours from order to delivery and food that was ment to hot was stone cold

Foods awful yous can’t even follow simple tasks

hasn’t been ordered at all went to wrong house says been delivered but it hasn’t

Put mayonnaise on the footlong when it wasn’t asked for, apart from that fine

I placed my order around 13:20, delivery time got pushed back 4 times, i called their number 6 times and no one answered, food came at 15:17, not toasted, cookie was rock solid, nachos had more jalapeños than doritos, and even better, the sandwhich wasn’t even cut in half which is the most hardest thing to forget. Never ordering from here again i nearly had a kid, a wife and a house payed for in the time it took for the sandwhich to come.

Food was stone cold chicken tikka was that cold it felt frozen disgusting sandwich looked like bread had been toasted without the meat,salad cheese inside

I could not fault Darren, his customer service was second to none. In my opinion, he deserves all the praise available.

Beautiful as always. Even got an extra cookie, I assume the one I picked wasn't in. Thank you!

I came in tonight after a 13 hour shift. While I understand that this establishment is busy after midnight every night, the attitude of the "manager" was appalling. I was at the till paying and the "manager" on duty jumped in and accused me of "taking" 2 packets of Crisps. Had he stepped back and waited for me to speak, he would have heard that I said I had 2 packets of Crisps and my order however he accused me of taking them. I'd like to point if that the young gentleman who made my order was amazing and super friendly. The "manager" however completely embarrassed me and had such an angry demeanor! Never been so insulted by someone who looks like they can't be bothered with customers and should definitely not work in the hospitality industry!

Thought it was a delivery am house bound

Ordered over an hour before it arrived. Then had to go out to the car for the food absolutely ridiculous!!

Seems quite varied experiences, but in my experience the food was great! I asked the lady behind the counter to serve me anything but olives and jalapenos and the sandwich was fantastic! Accompanied by the fabulous customer service!

Incapable of following any order requests. Food arrived cold and not toasted again. Order at another subway as this one is terrible

Wrong items and sub is cold not driver fault

I even put a reminder in the notes to put regular Pepsi 1.25L in and not to put max in since they often do that and they still gave me Pepsi max instead

Not toasted but just as well as would have been cold anyway. Won't be ordering again.

Order was never delivered.. I had to travel 20 minutes to the store, 2 hours after ordering to pick it up. Terrible

22.34 23/11 guy dropped cheese in with chicken and put it back in the cheese. Did mention it but nothing was done

Ordered cookies they were rock hard and as soon as sandwich had been rushed to make

Order never turned up absolute disgrace

Where my order??? I not happy at all! Cos I wait for delivery arrived coz track is prefect but I was at door waiting for my delivery????

Some of my items weren't in my delivery

Tasted great, however bread wrong on one sandwich, one drink wrong. Also vegan items packed with non vegan food.

i ordered with sauce and it came with no sauce. i also only ordered lettuce and it came with jalapeños on it also

Order this at 11:00 to come for 12 and didn’t get her till 13:45

This is absolutely ridiculous. I ordered my food 2 hours ago and when it finally comes one of the sandwiches is wrong and was not toasted and we also got an incorrect bag of crisps this is not acceptable

Food has arrived cold. The cheesy bites are freezing and also cookie is missing from the meal deal. This is the second time I've had issues with this shop. Normally everything is great

Never had any complaints here. Small Subway, not the only one in the City, may compliment a pub crawl as it's open late.

Sub squashed to point it resembles road kill as pop was dumped on top of it, wrong pop sent even though I had paid extra for the one I selected. Expect better !

Stone cold. And was over hour and half later. Not happy

Wrong item received - ordered a wrap and received a sandwich

My food was cold I’m getting a refund,but spoilt my meal so still have to do tea. Not impressed The hash. Towns in with it were still frozen .

22 pound for 2 series 6 inch got 1 sub thanks

Completely wrong order & didn’t do anything about it when I complained, no refund or anything.

The food was late and I asked for it toasted and it was not.

Great food, loved it. Had a margherita slice along with mozzarella cheese in Italian bread. The person there wasn't that great and accidentally put some tomato sauce, that'd go on a pizza for example, in my sandwich. I said it was fine as I didn't want to cause a hassle, which I'm glad I did, it was probably the best sandwich I've had in my life, the margherita slice was also good.

Asked for a footlong but got a 6inch instead.

Food was cold and send the wrong wrap

Missing items again, it's everytime you order an extra cookie, cake or side it's not put in the order. Waiting again on a refund for missing items.

The sandwiches were lovely but I've only given 4 stars because I really wanted sweet chilli crisps and salt and vinegar crisps and I was sent prawn cocktail crisps and quavers instead so I was really disappointed with that.

Awful sandwich. Wrong type of cheese, stone cold after I asked for it toasted. Cheese wasn't melted so clearly wasn't toasted

Didn’t receive any of my subway cookies which were my main reason for ordering

I found two red hairs in my subway. I can draw the line at one but two is toooooo much. all im asking for is a hair net , love xx

If you say a time then you expect to get it then not a 1 hour later

My food did not come you idiots

Cold food and delivery time kept getting pushed back even though it was 10am. Never again

I ordered a footlong and only got a 6 inch, I also ordered 6 rainbow cookies and only got 3 normal cookies. I also got the wrong drink.

Food is cold. Delivery late. Then got wrong address. Restaurant wouldn’t pick up phone after ringing twice.

Rogue olive in sandwich Ketchup in box of cheese bites all over cookies Food was freezing cold as delivery time kept getting later

Ordered a build your own salad containing only - lettuce, spinach, sweetcorn, red onion, tomato, cucumber, cheese and tuna - they failed to add both the spinach and the sweetcorn, was disappointing

Horrendous service regarding time scales

Didn't send half of the things ordered

Sandwich wasn’t in the wrapper and filling had all fallen out. Only ended up eating half as it was just too messy and ended up being dry.

We received the complete wrong order, tried to call the shop but no answer. We had to report through just eat and send pictures of the incorrect items. What turned out to be a day got worse upon opening the sandwich’s, they looked like they got dropped kicked and sat on by rikishi. Maybe we made someone else’s day better by saving them from the monstrous horror we uncovered.

Got a meal deal, no nachos, both sandwiches wrong in multiple ways, chicken instead of vegan steak, no sauce on either, wrong cheese and bread on both. No 1.7lt 7up, instead a 500ml mountain dew, 2 cookies instead of 3 & not the type ordered, random bag of ready salted crisps, no sauces for hash browns, and the cheesy bites were stone cold.

DO NOT ORDER FROM HERE salad missing from salad box and items missing from sandwiches

theyve messed up the order, the second time in a row ordering and they cant even put the correct pack of crisps or pop in the bag

Ordered 3 sandwiches. 1 footlong steak & cheese but only got a 6 inch. Also a vegi delight and meatball marinara, none included cheese and the vegi delight was not toasted. So ordered 3 sandwiches and you got them all wrong. This is the second time running that our order has been wrong.

Wrong bread on sandwich. No pickles on salad and bairly no sauce never again will I order

Missing sauce pots, cheese dippers were stone cold, my foot long was not toasted as requested very disappointing

Salad was wrong there was no double meat in salad, peppers and tomatoes looked off, no drink was delivered with the meal, won’t be ordering from that Subway Again!!!! Absolute Joke

Food cold, especially the cheese bites. Otherwise delivery was exceptionally fast and wrapped up well.

Ordered a footlong sub, only got one half that size. Not good. Someone's got the order wrong

The quality of the items we received was very good but we were missing 3 items. After notifying justeat, one of the orders were reimbursed which rectified the matter.

Doritos missing and wrong drinks. Subs not toasted

Salad came without sauce and too many onions. Sent wrong cookies and the coolers they did send are over cooked

Ordered Turkey, got ham. Didn’t matter as it was freaking epic and I will 100% order again!!!

Didn’t receive all items I ordered

No lettuce specifically asked for yet came both with lettuce.....again

food was absolutely freezing when arrived asked for no jalapeños and they were on and wants t delivered til 3 hours after i ordered. will not be ordering again absolutely shocking

Blown away by how many extra pickles we received, so so happy!! and rather than skipping cookies that weren't available they sent extras of another. Excellent service and really friendly driver brightened our day up while stuck at work over christmas!

did not received full order, doritos and small pepsi max were missing. Cheese missing on one of the steak and cheese sandwiches.

Had a take away. Wraps fell apart, lots of salad items missing wrong Dressings & wrong crisps & cookies

Expensive and not very hot .had to waite to be served

Was served right away and made one of the best sandwiches I've ever had, with the perfect ratio of sauce and salad as well

Food cold, one of the sandwiches did not have the main filling in it, only the salad

order was wrong with missing items not cooked properly.

Got my lettuce completely wrong, no olives, no siracha. Also ordered chilli heat Doritos but got tangy cheese.

Delivery did not turn up despite tracking and giving information of exactly where to meet. Phones then turned off so unable to contact shop to find out where order is. No explanation or contact from them.

Food was cold n damaged n wedges missing

Missing 3 items. Couldn’t get hold of anyone via phone or customer service for just eat or subway. Appealed. Want a refund for the items I didn’t receive.

I got the complete wrong order and when I tried to call them, no one picked up

Order wasn’t what I ordered. Salad wasn’t sealed was open . Would order again

Missing items from the order and some items weren’t what was ordered

Just a shortage of drivers meant the original time quoted became 10 minutes later

I ordered beef, but he brought me chicken instead

Wrong ingredients and was cold.

I paid for the £9.99 deal, bur received the wrong drink and didn’t receive the cookie

I ordered plant patty and asked for vegetarian options but was given turkey instead

Every part of the order was wrong Steak salad with hash browns. Missing the sweet onion sauce. The bacon with the hash browns and the spinach. Large amount of red onion. Chicken salad missing the spinach. Milk choc cookies were double choc. No sauce with the nacho chicken. Last time I'll order from here. Ordered a couple weeks ago. Thought I'd give it a second try. No more.

Awful experience didn’t have enough salad and sauce even staff haven’t inform me after payment they mention we don’t have right now. Not even offer refund disappoint. Need to improve hygiene and customer service.

They ran out of vegan cheese so they geven cookie gratis. It was delicious. But I'm trying to be vegan so???

The food arrived cold and it was late so I didnt have a good experience getting a subway delivered.