Subway in Stoke-on-Trent

Was served there this evening by a polite young Asian lady who had mentioned that she has recently started shifts there and she was really amazing with her customer service and made sure to complete my order on time, the sandwiches were delicious and everything was fresh.

Not a halal subway but open 24/7 which is amazing! It is quite busy so expect a wait when you come, out of hours there is only 1-2 staff.

After going to the restaurant for tea and queuing for 15 minutes, the server decided to serve someone else that just walked in, no word of apology or checking first. The staff always seem disinterested and not very polite Might seem petty but no longer going to this restaurant out of principle.

Nice sarnies, like the breakwitch.

Incredibly slow service, even when not in peak times. Staff look worn out, like they don’t want to be there. The food is as per subways usual, delicious.

Actually, I'm quite surprised with this. I'm not a great fan of fast food, especially sandwiches. But this wasn't too bad. Service was good, and the food actually tasted ok.

Staff were friendly and very efficient. Perfect for a quick bit on a long day!

To be fare iv had from here on few occasions after been in hospital always got food I want etc staff been nice with me

Why do we have to wait for an hour from 17.55pm to get a hot drink, there weather is not tired. It is cold, wet and windy abd I can not get a hot drink - disgusting.

No seating area had sit across the way in another section asked for a vegan sandwich got a steak sandwich and had cuppa tea they didn't give me milk or sugar

Just been to subway and the guy at night that work’s behind the counter needs some customer service skills and he was extremely rude not good at all as I’m staying in hospital and is always in subways won’t be spending my money in there at night again

So painfully slow. Service and staffing levels have dropped right off in the last year or two. I don't have an hour to queue behind 6 customers, I have a job to do so had to leave and go elsewhere. Perhaps if Sodexo staffed this properly it would help, but that would impact their profits. The hospital should insist on a level of service so their staff have the opportunity to get lunch.

Yeah food is good as always what you would expect from subway Would have been 5* if not for change of sauces a while ago as I really liked the ranch dressing and bbq which made my blt subs amazing but they just yeah they still good

Sorry but... Here is hospital not street market

Went to subway on my break around 5am sunday morning,and required about the gf menu, i was told to look at the allergens, which is a laminated card, which the writing is so tiny, especially in the early hours when tired , i saw they had omlettes but then told I couldn't have omelette without bread??so had hash browns, I was served after another customer who had a baguette, I informed the staff member I was gluten intolerant and coeliac , she didn't seem to care and when watching her noticed that although being informed of my allergy ddnt change her gloves, I informed her that I couldn't eat the hash browns as she had contaminated them, she then threw the hash browns away, changed her gloves and did me some more, they were over cooked to taste like sand paper and her attitude was disgusting, that's the 1st time and last time i will buy anything there, please be careful if you have an allergy, I really feel they need training on the subject and be polite

Went quite late in the day so some items missing hence the 4 stars love staff clean place got 3 packs of cookies and was told if I got another it would be free which was a nice bonus.

Reasonable quality but they don't provide Halal here where local customer is high proportion who demand it

Friendly staff. The tea was not very nice at all.

After the Doctor said I have to eat more calories in order for my burn wounds to heal and knowing there was a Subway on site I decided to hunt it out and treat myself. I ordered two footlong Italian that were made just how I wanted, good start, or so you would think. I ordered 2 chocolate orange cookies the young lady behind the counter, who was not wearing a face mask, said it would be cheaper to order 3. So taking her advice I ordered 3 chocolate orange cookies, 2 bags of crisps, a donut, a large tea and a Pepsi Max Raspberry (for 2 people). I got all the way back to the ward to find I only had 2 of the 3 cookies, no donut and a regular size tea not a large! She had charged me for 3 cookies and only given me 2, she charged me for the donut and didn’t give it to me, she charged me for a large tea and gave me a regular size one! It is a long walk back and I don’t have the energy for it now. She completely ripped me off! £16.25! Furthermore, I check my bank account to see the payment has been taken twice! £16.25 times 2! So she really has literally ripped me off! I’m furious! And God only knows how long it will be now until I’m able to get back down there to get it rectified! I will NEVER use this Subway again! Be careful people, beware of the scams!

Excellent service and very helpful staff.

Server barely acknowledged me, chatting to other colleague throughout. Hardly anything in stock either! I wonder why Subway aren't responding to feedback on here from customers???

I had a very bad experience l was served by a very rude lady she had a very bad attitude date 18/06/2021 time 07.34 (67) her ID l think she had something personal towards my colour l will never order l am very disappointed l wish management can take her for diversity training she should treat people with respect because l was spending my money and she had no right to treat me like that

I'd not had a Subway sandwich before. I was ill, visiting hospital and starving hungry so I felt pretty rubbish. The young woman who served me was delightful and genuinely improved my afternoon with her demeanor. I wasn't just ordering a sandwich, I was being uplifted by her too. She made me possibly the nicest sandwich I've ever eaten. That's a pretty damn good experience, considering.

Very rude staff name jinin or something Worked at 24th February 2021, 16.20pm. She was talking and messed up my order and then blamed me for that. Very disappointed. Very rude when i pointed to her she wasn't doing her work 🙄 rather chatting with people Not going back. Disappointed

The bread is the worse .ever I like bread with flavour and bite to it with a light and fluffy centre .subway bread is neither .also would be nice if the product server was similar in a small way to the advertising

The restaurant would be good if they ensured that they had enough stock to meet daily demands. They run out of pretty much everything by late afternoon which is very inconvenient.

Lovely clean always full but staff very helpful, and friendly.

The staff speak with no manners and come across very rude. Let you order the food and make the sandwich, before telling you the toasty machine is broken which seems to be often.

friendly staff fast service great choice for vegetarians lovely food well priced . Thanks.

Nice clean Managed Inside hospital

Went to this branch today at aprox 3.30 pm for a 6inch Vegan sub ... and was told no Vegan subs , that means no Vegan salads either??? Great big POS advertisers, not the end of the day , hopeless , I feel sorry for people who are stuck in the hospital working , ill or visiting and happen to be Vegan , don’t rely on this branch

Always nice on the one out of ten times they have stock in for veggies or vegans.

Even though the food tastes good the queue is always long and the service very slow. I've noticed today that when the staff replenish the salad they don't clean out the tubs they just add ontop of what is already there. More care to attention is also needed as the counter really does need a tidy up and wipe down.

Always brilliant service with fast food ❤

Slowest subway I've ever been to. Queue of about 5 but took them almost 20 minutes to serve me!

Member of staff couldn't be bothered to serve more interested in cleaning than customer service. Walked out due to Him !!!! Not impressed

really busy at peak hours, staff is not always happy when asked to change gloves... lots of Muslim hospital staff eat veggie or tuna sandwiches because of non availability of halal chicken and beef, if admin can make halal meat available that would be of great help, thanks.

Never any bread no sausage and it's been open two hours slow staff

Coffee great! Place relatively quiet during off-peak times, but service was a bit disappointing! I waited in an empty shop almost 10mins to attract the attention of staff who were talking in the back room, and they didn't respond to me shouting "Excuse me!" or the bell on the door! :(

Great place for food plus friendly staff

Fast friendly service with sit in or take out

Sadly cant give a single star rating to this establishment. The complete and utter lack of professionalism was enough to make me consider my return on several occassions, although i did for the final time not so many days ago. Whilst waiting 30 mins behind 2 customers in the queue, gaining a clear understanding of what each employee had done the previous night, i was shocked at the sheer lack of acknowledgment to the customers, the complete lack of manners. The staff at this subway are so involved in their personal conversations that they have no customer service skills what so ever, i feel the staff are rude and are not interested in the task in hand. When i was eventually served (leaving me approx 2 minites to be back on shift along with paying for the said sandwich and eating it) 4 staff members were hanging around the back, leaving the same employee to insert the filling, heat the sandwich, put the remainder of fillings in, and work the till.. all of which were done wearing the same gloves after touching money, tills, bread, microwaves and ovens. This experience resulted in a sandwich that after it was heated was left on the side to go stone cold due to the lack of staff participating on the task in hand. So yeah, a cold sandwich, a lengthy wait and an unacceptable knowledge of staffs personal lives. Sort it out subway for the sake of hungry staff. Will not be returning!

Shocking service. Staff are so rude. No pleasantries at all... just a "yea..." Staff look scruffy and don't engage with customers, they just continue their own conversations publicly whilst serving. On many occasions they are far too busy preparing their own lunch absolutely packed full with fillings whilst customers food is left going cold on the side. I have never seen them wash their hands between changing gloves when switching from the till to the food prep.. on the off chance that they do actually change them. Considering this particular Subway is situated within a hospital it is not unreasonable to expect a good standard of customer care. What a let down.

Good old Subway, food is as usual very tasty and to high standard. However this subwayvis extremely busy so prepare to wait. 😱

Polite lady on checkouts but young man tried to put frozen chicken into childrens subway sandwiches and asked me of it was ok!??? Shocking service wont return!!

Not good waiting to long 30 mins and they ran out of some foods witch was not good

Absolutely miserable and slow woman behind the counter ok she had an early start but really i was in the hospital because my child was having a operation and i just wanted to grab a sandwich and get back to the bench outside theatre not listen to her moaning

Good opening hours and nice usual Subway food

A little slow with service but still a well made sandwich.

Poor service, young staff with couldn't care attitude, food cold

Staff obviously hate working there, they were closing the shop 1 hour before they should. Really bad when people wanted to get food for their families who are I'll. Asked to speak to the manager but said I couldn't and they wouldn't give details! Sedexo or the hospital should really think about the contract they have in place!

Rubbish nothing like advertising

Fine but average sandwich selection. Never as good as you want them to be and leaves an after taste of disappointment. There's a ton of calories in all of them even the ones that are called healthy.

Poor staff attitude, didn't seem bothered,.

If it wasn't for the love of Subway. I rate this establishment 2star. The glass of the counter is so dirty I couldn't see the staff face or mouth. I had to stretch over the counter to hear/see what she was saying. On top of that there was no steak left and when I asked for teriyaki chicken they were also finished. I asked for honey oat bread and guess what... also finished. The staff is nice and friendly but the stock was appalling. It's a busy place the Hospital so they should know to be stocked up.

The server would not do me a mega melt at one minute past eleven even tho I had been in the que since ten to

Convenient for healthcare staff, but be prepared for long queues at lunch times, so if you have 30mins for lunch not a good idea.

Good fresh sandwich. Reasonable price which is a bonus at a hospital!

Wide range of freshly made sandwiches and salads

Great place to eat in or take away, it has a rating of 5 star hygiene, food is prepared fresh

The staff need a lesson in customer relations😔

Quick service considering how busy it was. Ideal for an exhausted and strung out new dad to recuperate in.

Food OK, bit expensive for what it is

Food was the usual. Staff were very rude

Brilliant place always call in when I'm up Hanley. Friendly staff. Meals top notch

Not to impressed. Certainly had better food

Needs alot of improvement. Wasnt open yesterday due to staff shortage. Also does not accept vouchers and wont let you use your loyalty card!!! ☹️

Expensive for a sandwich but edible and you can pick your own fillings

Sandwiches are long and freshly made, you are the boss.

Lovely food but usually a queue

Reasonable prices for good fresh food

Worst subway ever. Lettuce tasted like it had been there all week, cheese was disgusting, tuna was solid. I was queuing for 24 minutes of my half hour lunch break. Not organised at all.

Visited at 7pm and had 2hrs before closing but was treated like I was there 1 minute before closing. The Eastern European man who served me was very rude and treated me like an animal, wanted me to pay upfront half way through my wandwich being ordered. His attitude when they didn't have any ham or cookies was like I was asking for them for free. Felt very nervous about buying here very poorly managed. Better off going a McDonald's or Subway in Newcastle and not this hospital one as it's really bad not the Subway way of doing things. Previous stay at the hospital in 2017: My visit on Saturday was exellent but today's visit the day after in Sunday was absolutely terrible! The staff were complaining about not having a break all day and then they charged me 40p extra for tuna even though I didn't have tuna, didn't complain about it because I already paid but did question it. Also there weren't any cookies. Just so you know: They dont accept Sub cards.

Not Vegi Friendly. They won't change thier gloves or use a different (green) knife if you order something vegetarian. Check your receipts too. The guys at the till charged me for each item individually and not as a meal.