Subway in Dudley

It was a great experience food was relly delicious staff was really good special mention miss harleen kaur well done keep it up 👍🏻

The counter service was absolutely amazing. Miss Harleen serve with excellence and a pleasant smile.

Food was lovely and right temperature.

Spot on! Everything as we ordered :)

churrio's and sandwich was cold and the sandwich had no cheese and hadn't been toasted

Sandwich was a usual Subway sandwich. It was toasted even though I said no. (didn't notice as I took the sandwich away). I asked for 2 macadamia nut and white chocolate cookies and 1 rainbow cookie. Again I didn't realise until we got home. Maybe staff should concentrate on the customer and not continuing their chat with their co worker. She did show me how to use the app.

Everything fine and as per order :)

Best we’ve had from here! Great fresh food nothing missing!

Food is freezing cold, asked for it to be toasted. Didnt even give me what I asked and paid for. Would not recommend and will not order again.

Chicken sub with no chicken or any of the extras I paid for?! Is this a joke?

sent the wrong order. complete waste of money.

me and my partner ordered two footlong meals today cost us £38 which is ridiculous!! only to get home and my partner finds a massive hair in his sandwich, had to pull it out his mouth 🤢🤢

Requested toasted and wasnt arrived freezing this has happend a few times now..

Order was perfect, however delivery was a bit late

Are reading notes left, order was exactly as I'd asked, was hot when delivered, driver's pleasant 5/5

lovely worker called harleen shes an amzing worker and helps out alout she is amazing

chicken on sandwich, I'm a vegetarian and didn't order that

Their Tex Mexan on Honey Oat foot long sub is really excellent! Highly recommended.

asked for extra chicken, hardly any in the box nearly all lettuce

Delicious Tex Mexan foot longs on Honey Oat bread! Keep up the good work! 👍

The food was delicious and nicely presented!

Awful. The sandwich was really flat and sad looking, didn’t taste nice at all. Also the cookie was a bit burnt 👎🏻

Very good food and good customer service

I’ve been to this subway on a few occasions, each time the staff were always very friendly. I can’t fault the cleanliness of the shop, the staff always change their gloves as they prepared my food orders. The food has always been to a high quality, I would highly recommend this store!

Arrived cold, bread was hard. Overpriced.

Cold Sandwich, with unpleasant tomato

Order was nearly an hour, cold when it arrived and incorrect. Items missing from meal.

NOT TOASTED like it shouldve been not happy will not order from this branch again

I'm not sure about the low reviews. I went in today 13/07/24 at 11.30 am and had the Mexican chicken footlong. It was delicious, and bread was crispy grill The server was pleasant and patience.

Excellent Service from staff Harleen! Greeted with smile service was very fast normally subway are slow but this is by far the best Subway i’ve come across , Harleen deserves some recognition for her efforts as people like her is why businesses perform well.

A guy who work there today he's very disrespectful man when I past there he talk very hard.

I have received 3 BMTs and no meatball marinara as I ordered. Really not happy!!

Fabulous food highly recommended

I really like Subway when the subway sandwhichs are done amazingly well

where the cheese. that's the best part lol

Appalling. Ordered a foot long and got a 6 inch. One item missing from the order. Called the store to sort and although she said sorry she said request a refund and put the fine down !

His name is ankit very bad behaviour towards customers . Very rude and bad service

Worst experience ever while visiting this store to hot no air con at all and the man in black shirt named as bassi speaks rudely always

There is a one girl I don't know her name but she is so kind and so friendly.i love the way of her serving bcs she 's never forget my order whenever I visit there

Staff member are nice and good but Manager is too rude ….

Too Bad experience Waste of money Mannerless staff, with no etiquettes Poor and worst service

Uneducated staff i think staff name Mr. Ankit even not attending the customer

No good service and the staff is worst.

Food was ok but was missing part of my order unfortunately and was late

Extremely disappointed with Subway pepperoni pizza hard chicken bites, stale waffles burnt cold solid and for a large portion we got about seven disgraceful will not be ordering from Subway again and if Just Eat don’t fix won’t be ordering them either pathetic

No good service no food quality 👎🏻👎🏻👎🏻👎🏻👎🏻

Very bad service by store manager very bad behaviour i well not visit in this store

Staff not changing the gloves during making a food. Rubbish service and staff is very rude i well not come in future

Very rude staff especially in the week days staff is very annoyying they don’t know how to deal with customers

Today disappoint with the man who working behind. Don't know how to attend the costumer. Waste of time to been there.

the car went to bilston far away, tracker kept saying unavailable, then parked up on the other side of the road just sitting there for 15minutes

Delivery time was fine, food was really nice but was just about warm when it arrived. Ordered the meatballs side and that was cold when it came.

Long que and both assistans were on there phone waiting for customers breads wernt much left at 11.30am but made do also no insentive to have a meal deal feels like no customer engagement.

Food was cold , no cheese and wasn’t toasted

Food was alright , but service and atmosphere was rubbish and we were ordering today, and there was a man who look furious and was very very rude . No smile on his face , he looked like he has been forced by someone to be on his job.

Been to this branch twice this month, being served by two different employees and I've got to say it's some of the worst service I have received they both looked annoyed to serve me, the first one was a lady who couldn't be bothered to get off her phone, second was a man who wanted to eat his sandwich ( speak to your employer if you've not been allocated enough break time) this branch is a DISGRACE TO THE FRANCHISE. I will be taking my business elsewhere from now on and will advise everyone I know to do the same.

Ignored the notes for food so now got to walk up to restaurant to get what I asked for

Food come cold had to go back to the shops and they was nothing but rude

Cold food. The order was messed up. The Philly cheesesteak was more salad than meat. The presentation was horrid. Never ordering here again

Entered the store and received a very friendly welcome, asking each other how our days went with a smile. I then stated I had saved up 1000 reward points on the app and wanted to redeem a free footlong. The staff then immediately went stale faced and questioned how many points I had. So I showed them. They then rudely asked, "What do you want?" in a harsh tone. I asked for a BLT that was with cheese and melted. The staff then put the sub in the merychef (microwave oven) for 10 seconds and removed it too soon. I asked them to kindly do it longer, so they did it for another 10 seconds. The cheese was only just metled, and the sub was not toasted. I did not want to cause any problems so I accepted the sub. I then scanned my reward points. I then asked to pay for 3 cookies, and before paying I wanted to scan my sub card for the points to add to my account. He said "no"! I said "it's for my points! He then understood and scanned my QR code. Food was amazing. I usually have lettuce but it didnt look fresh (was brown and wet) so I had a sub without lettuce.

Whoever made my tuna sub with spicy chipotle tonight deserves a raise

Loverly food and fast delivery will order again thank you

NEVER AGAIN! Ordered a "make your own", with no meat, just wanted cheese and tomato, but instead they send me a sub with just meat on it, two types, nothing else, no cheese or tomato, so why bother offering clients to choose what they have on the sub if you're not going to do that. First and last time, will never order from them again.

‘Toasted’ sandwich was cold and sandwich didn’t seem fresh. The delivery took forever to come for such a short journey!

Breakfast Sub arrived with just ketchup cheese and onion 2 bits of bacon.

food was toasted when it wasn't supposed to be. as someone with a health condition is was inedible due to all the grease dripping of it. disgusting.

Ordered Nachos, have paid for them but they have not been delivered with my order. Unsure how to contact the branch so I can let them know. But this isn’t great in my opinion

wrong bread and wrong cheese on the veggie sandwich

Great service but new menu choices could be better.

No longer worth it for the price

This subway always has an issue with its scanner so you can't use your subway rewards. Very annoying and inconvenient.

We always use this subway and went through uber eats as always. 3 veggie delites and wow... how disappointing, bread was ripped, no cheese at all and not even a handful of salad and not even the right salad. Called the shop to let them know as this isnt an uber eats issue and i was told I'd get a call back... didn't get one at all after waiting saturday and sunday. 0/5 for food and 0/5 for customer service. Absolutely shocking. I worked for subway for 2 years and this isnt how you're meant to treat your customers, especially when you messed up their order.

Great staff and service is fanastic

Happy with order. Requested deliverer to not ring doorbell. Doorbell was rang. Driver claimed “did not see” request, yet it is in bold letter on the receipt.. Ignorance at its finest…

Unfortunately even being in a cardboard sleeve didn't save my sub from being as flat as a pancake. Barely toasted and skimpy on the fillings. It wasn't the best effort. The cheese bites were barely warm which is probably a good thing as my milkshake was in the same bag directly next to the 'hot' food.... surely a chilled drink shouldn't be packaged with a 'hot' food source? Overall it tasted OK, after being unwrapped and plumped up a little. Cheesy bites overpriced for the size.

Literally no cheese or tomatoes on the nachos. Steak melt no onions or salad one bit of pepper. Not steak awful.

Delivery was nice and quick, recieved everything I ordered👍

nice subway ordered from here many times. never had any problems

1st and last time i order a salad from subway online , the salad box was less than a quarter full , whereas when i go into store the salad box is always filled nearly to the top , paying £7.15 for a little lettice , hardly any other salad items , is very poor

Driver was rude banging on my window

Wasn’t as good today folks, for some reason sandwiches were sliced all the way round tops falling off the bottom. Sparse on the salad too.

Subway is usually good but I'd steer away from the tuna sub as it doesn't make sense as an order, will order something else next time

Sandwich was made with wrong bread as they gave a vegan normal cheese and all bites was cold

Completely wrong order and was disgusting

Ordered a tuna footlong with veg... there's about a tablespoon of tuna on my sandwich... not impressed with this given the price.

Has been really good since it's been refurbished. Place is clean and the meats and salads look fresh.

Food arrived 24 minutes late. Cold and I couldn’t eat because I’d finished my break at work. Terrible service, really disappointing.

Really nice quiet Subway, polite staff :)

Follow order and note correctly Tasty 😋🤤

I didn't want toasted, but it was toasted inside? It felt like they had run out of bacon, only 1 slither of bacon on it. I wont bother ordering from them again!

Wonderful thank you! Will be definitely ordering again, cooked to perfection and cookies are so soft they literally fall apart whilst being held 🤤 lovely thank you!

Food was so cold like it had just come out the fridge!!

Wrong food came was so disappointed as I was looking forward to the trying the steak salad submit for a refund and reorder hoping it comes correct this time .

Brilliant as always. Always love our food from here. Thank you.

I loved my order It was still hot when it arrived, the delivery driver was super kind Came early and tasted perfect! And the cheese pull on the sandwich wow

I eventually found some chicken and bacon in the 6inch sub however the wrap was fo veliw standard I will never use this shop or your service again I rang to complain and even though you deliver the food apparently you are responsible for the quality they did not want to know have kept the item as its slimy and horrible

Just what was needed. FRESH AND TASTY

How can you order a chicken tikka salad and they forget the actual filling no chicken

There was hardly any salad on the subs and no meatballs with the order

Wouldn’t be so bad spending 30£ on two meal deals if you didn’t put the cold drinks right on top of the warm toasted subs