Spice Merchant in Dudley

SHOP IS CLOSED, DO NOT ORDER FOOD ONLINE, THEY TAKE YOUR MONEY AND DONT DELIVER FOOD ☆☆☆☆☆☆☆☆☆☆☆☆

I have used this place for years, but recently not ordered from here for a few months, mainly due to going to eat in places. Tonight I had a korai and a naga delight. Keema chilli naan and mushroom pilau rice. Wow, I can’t fault any of it. I had half and half so tomorrow night will be good night also. Top marks from me. I won’t be leaving so long to order again either

I've just had a lovely meal but for service is very poor,placed order at 18.27 arrived at 1946 excuse as always very busy, sorry but will not be using this place again as this is not the only time I've had to wait in excess of expected time.

Absolutely awful service. Ordered on UberEats. Wrong food sent, when I called up they told me I'd ordered what they sent (nonsense). Finally said they could send the correct order but I'd have to wait an hour. It was beyond a joke but seeing as we paid we agreed. Food Eventually arrived almost 4 hours after we originally ordered it and after several calls and lies from the staff. It was the worst curry I've ever seen. Half portions, watery pool at the bottom of the plate, never tasted anything so flavourless! Please do not waste your money here!!!

Used to use these years ago. Thought we would try again tonight. I can see why we stopped going here. Had a curry in a nann The nann was like undercooked cake batter and when I opened it up the smell if gone off chicken made me feel sick won't use again.

Waited an hour for food. Order delivered wrong. Phone to complain, they said they would put order right next time..? Do you think so. NOT

I have used the spice merchant for over 30 years and never had a bad dish. I don’t know if they have a new chef but I have just had delivered the worst runny tasteless Balti I have ever had. The annoying thing is I always order a few extra for another night and they are all the same.

This is the worst service I have ever experienced, 15 minutes to order the food as the man didn't understand what I was saying. Then the worst food ever, watery thin curry with no flavour. In the past we have had some lovely Currys from here and was really looking forward to it as well as my whole family. We are really disappointed. I will not be ordering for here ever again.

3 times I've ordered a meal via uber eats 3 times my order was cancelled you should just take your restaurant off the ap if u can't fulfill takeaway delivery very disappointing

Had good curries from here in the past but tonight's chicken tikka madras was like soup, that tasted nothing like madras and chicken tasted odd, should have took it back as it ended up in the bin, starter and naan was OK.

Every time u use here the delivery is 30+ minutes late . You phone and get told its just left but that's just lies . Don't order if your hungry

Really poor.... food extremely late. Don't accept the order if you can't fulfil it. It was cold when it arrived. Missing items from the order which when I phoned was told 30 minute wait. Food was really bland. Clearly rushed to get it out. Not a great experience and the service was poor

Rubbish chicken like rubber curry no taste

I must say what great food and came hot unlike other delivery's I will be ordering again thank you 😊

Absolutely disgusting place and food has no flavor what so ever. slop in a pot AVOID

Fantastic food and service, have to wait a bit but worth it ,as they are always busy,been going for years so must be doing something right

Terrible food made me ill,avoid at all costs

DONT ORDER FROM HERE! waited over 2 hours for food! For it to arrive to be lukewarm!!! Called them to be told we’re major busy nothing we can do! told them we won’t be ordering again to be told ok and he put the phone down! I understand there busy but no need to be rude and no customer service!

Terrible ordered delivery not only was the order messed up completely wrong they told me can give me 1.50 off for waiting over 1 hour and 20 minutes , not to mention the customer service can’t understand anything at all avoid

Cracking butter chicken... And tikka masala. onion fried rice delicious too Bombay aloo yummy. Good portions also 😁👍

Ordered on ubereats with a great deal of 30% off, food was piping hot and prepared exactly as requested the paneer vegetable jalfrezi was the best I’ve had yet will definitely be ordered again think a lot of these other reviews are not quite true , great value for money will definitely order again soon 😊

waiting time a joke staff unhelpfully wanted to cancel so could get money back and order from a place that would delivery in a correct time frame even tho this place as good food wont order from there again

We've been going here for well over 12 months , every Saturday night. Always amazing food .

Best takeaway Balti in the area food is always bang on tasty , good price etc , I no people give bad reviews on delivery but no harm in collecting before a beer or 2.

Ordered through user eats while visiting. Delivery time quoted 20 to 40 minutes but after 40 minutes the app showed still preparing so I rung the store. The guy who answered said give me a minute then put the phone on the side .... after 5 minutes of no reply just the sounds of a restaurant I hung up and tried to ring back, they left phone off the hook is my guess. Abysmal customer services... Still no closer to getting my food an hour after ordered and no idea if I'll get it.

Amazing food not happy ordered at 7.00 received 8.30 with order missing then had to wait to receive the order. This would run great if they can the right delivery driver

Terrible customer service, food arrived wrong. Bloke on the phone said too busy not there problem. Chips are rank. Food in bin. Never again.

Delivery diver was so rude on the phone and food step , will not order again discussing

Best Indian arround stourbrdge .. fair prices .. excellent food .. not great at chips tho..

The food is lovely but them saying the driver is out for delivery and having to wait half an hour is an absolute joke and also the man who answered the phone had a attitude when I rang to ask what was happening with the order!!

Amazing food but after the food being 15 minutes late and costing me and my partner £30+ we get asked if we could pay £1 extra for delivery. Won't be ordering again from here again but do recommend as food is amazing. Just not in my price bracket.

Ordered food for the first thinking that the service will be good and looking at the previous reviews looked very welcome to order from there, however I received a notification from just eat saying my food is delivered when I clearly haven't received the food, 25mims on I am still waiting for the food. I see what has happened here. they are basically accepting the food being delivered on their just eat computer so they can get a good review from just eat for delivering food on time, however this is not the case in reality,I'm very dissatisfied and disappointed with the service..better of ordering from UNDAAL restaurant which is on the same street as them .overall very unprofessional and misleading to costumers

We have been ordering food from here the last 4 years. Food used to be amazing with no issues. The last few months the food has gone dramatically down hill! We have sometimes spent £50 and our orders have never been less then £20. Their customer service is disgusting and shocking with us! They speak to you like s*** and tell you it's your fault your order is wrong and argu e with you and this has not just happened to us once. Last night topped it for us and they have lost our custom, they finally agrees to bring us another curry out, did not mention anything on the phone about us paying them and money and then demanded money off us at our own front door for their mistake. If you want a argument on your hands about food you've paid for and they've got wrong then definitely use this place.

Ordered food on just eat, waited 2 & a half hours for it to come even after phoning the takeaway 3 times. Poor service, even said it had been delivered on the just eat app when it hadn’t.

Absolutely gorgeous food delivered piping hot enjoyed every bit

DO NOT oreder from this place. I placed an order at 9:30pm an hr later i rang as had not arrived. He said 5mins. I waited a further 10mins. Kept on calling back for noone to answer but the money is pending out my account and no food has arrived. I will never order from here again. I advise you dont either. Customer service is atrocious

Food is not worthy. Full of colours and chicken is raw.biriyani very dry

what can I say very good food very good portion's very good delivery times just a very good takeaway I order at least once a week

Used them for years, moved had a few years lay off and now back on it like a VW bonnet ! Chicken is always tender and the spices change with each mouthful. Naan breads are always good, tasty and filling. Good portion, good value, always satisfying and I eat for England. Staff always pleasant, can't fault, will be using again very soon.

Used the merchy for years, same quality every time, take some beating,

Just ordered a takeaway from here costing nearly £30 the driver came to my door dropped my bag of food on my door step and a whole tray of sauce had leaked over everything in the bag including a english meal we had ordered which ruined that meal. So not only have we paid for the sauce and the english meal which we didnt get chance to eat the driver had already taken the money and left immediatly without apologising and didnt even offer to take the food back and return with our complete order all in one peace. Very rude driver we shall not be ordering from here again £28 and hardly any of it was salvageble. Terrible service

Just had meal delivered.lovely and tasty.cannot find a fault with food or service

Food used to be great. But our meal very spicy and had just 3 pieces of lamb in the meal and the chips were hard.

Very very very nice is all i can say

Love the food and service carnt fault it order again from the spice merchant in Quarry bank

Nice food ordered over phone picked food up fast service and good price.

I had trouble understanding the guy on the phone, his English wasnt the best, they throw in free onion bhajis but in reality this is added to the price, I always pick up my order and found was waiting around for 5 mins even though the place was empty! Food was good and warm I asked for added green chillies and generally a more spicy chicken tikka Balti and that's what was created

Used forf take away for 20 years always received great food. Delivery or collection service

Nice food but won't deliver to block of flats

Ordered from them through just eat what meat there was in the madras was hard. The poppadoms tasted stale maybe the fat they cooked them in the sauce provided with the tandoori mixed grill was tasteless like the madras probably the same sauce. I phoned and asked for the manager surprise surprise un available and would call me back that was Thursday still waiting.i won’t be using them or just eat again £18 + the surcharge of just eat to feed the bin

Not recommended! Curry like water. Service not good when complained. Manager not available for a few days. Wouldn’t refund or exchange. Curry went in the bin

my husband has had food poisoning after eating an order of chicken balti meal would not recommend won't b ordering again and will make a complaint.

Ordered a takeway last weekend for my husband and myself as this is our go to takeway. Unfortunately we weren't impressed as my meat dupiaza had very little meat in it and was mostly onions which i love but.... My husbands chicken tikka pathia wasn't too great either? Very little taste and abit of a let down really. Such a shame as we have been ordering from this establishment for years but it seems everytime you order its different almost like its a different chef each time,there's no consistency.

Best Indian take away you will come across. Been using for a year now

Live local well just down the road and was happy with polite service and food was great reccomend to any balti lovers great food

Lovely food. Helpful and friendly staff.

It was a let down tonight my curry was very running my nan was very buttery and I will not be having another one on a Wednesday. Saturday is the best day to have one

Absolutely perfect nothing wrong. Best in West Midlands. Thanks

Ordered via Hungry House - placed at 7:15pm. Delivery expected within 55mins. Food finally arrived at 9:20pm. Food was of substandard quality (rubbery cuts of sandwich chicken clearly swished about in a sauce for a couple of minutes). When asked about the delays, we were simply told 'we are very busy'. If this was the case, they shouldn't have accepted our order. When we put that to them they said 'but weren't busy when your order came in'. It's clear that these guys struggle with takeaway deliveries thus tread with caution.

First time ordering from this place and we was told the deliver would of be at our home for 20.55 at the latest. At 21.10 we phoned to ask when our delivery would be here and was met with a very rude person who told us our order hadn't been cooked yet, we told them we was not happy and they put the phone down!! We called back to tell them to cancel the order and was met with the response 'yeah that's good go somewhere else' disgusting service. Never again!!!