Subway in Birmingham

Took two hours to deliver an order

Food was cold and never received Doritos

U sent me a 6 inch ? I ordered footling

i rang to ask for a 2nd sauce on there the man said ok came without it the sub was barely toasted. I will not be ordering from this subway again

It says 24 hours service most of the time i go there there is no one available as i left my work and i go to buy subway but when i reach there Subway is close Can you please arrange extra staff member there

I did not receive my order and it’s saying that it has been delivered ???

Came into the store on the 23rd of August. The man working on this day in the evening around 7pm was very rude. Kept giving me dirty looks. His attitude was really bad especially and was very stingy with toppings. And took long to serve me my food even though it was made. Honestly this subway is known for its bad mannered staff and some of them need to be fired. Especially the guy that was working on this day. Worst experience ever.

Absolutely stinking dirty place the smell of body odour takes your breath away as you walk through the door the staff are obnoxious and arrogant and rude ,didn't receive the he sandwich I asked for charged me extra when I had a submelt will never step foot in this place again and put me off subway for life

They keep putting my cold drink with my food and then my foods cold then

fries were very cold had to throw them away my sub sandwich was just warm but ate it as i was starving

Very clean and great food, service was a little slow and staff seemed to just be doing what they needed and seemed to lack enthusiasm

The cookie had a really nice texture to it and I loved how warm it was with the melted chocolate chips in it

Food was soo cold not nice soo cold need a refund

Food was cold the footlong was dry it did not have the sauce I wanted I will not be ordering on here again really disappointed I had higher expectations

Wait time with 4 people in the queue was 20 min one employee behind till absolutely shocking

Ordered at 00:30 and they finally made my order by 02:07 after arguing with an Uber driver

I visited this subway clock garage branch on the 26th of March 2024 around 10pm. And the man who was working there was rude and arrogant. He was refusing to make my subway sandwich the way I wanted it, was extremely stingey with the toppings too and to top it all of he refused to give me a free birthday subway cookie as stated in the email - ‘show this email to the staff’ which we did and he said no. Fast forward a week, I visited today whilst naim and hina were on shift. They did an excellent job. Speedy & friendly service. They get 5 stars from me.

2 hours late, freezing cold and soggy

Food was freezing because they put it o. Top of the drinks

Ordered a philly steak salad and did not receive the steak part. Extremely annoyed and disappointed especially having to wait an hour

First time ordering from Subway. Tasty delicious interestingly sweet, just the way I like it. Thanks!

Reason for one star is the workers there would rate 5 stars for nayeem absolute legend com in all the time never had an issue bu the two girls working tonight really rude wouldn't make the sub I had asked for/ the sub I always get from there! Then decided to be even more blunt and say they didn't have enough meatballs so when I asked for a different topping other than meatballs they tried to decline service for me waist of time tbh if nayeem is working 10/10 but if its those two girls working no point going worst experience I've had so far from Subway😤

My sub was inedible due to piping hot salad... didn't give the option to change or add sauce or salad..

Poor customer service. They don’t acknowledge their walk in customers and take forever to prepare and deliver orders.

Everything came correct, no problems and food was tasty.

Food was freezing cold and over an hour late

Appalling service, staff usually a sleep - no one at the stall for 30mins

Missing items Avoid this subway still waiting on a refund

Just gone into the shop to find that i cant order rhrough the server and i have to use self checkout. When I'm paying £10.69 for a 12" which by the way is an extortionate amount I dont want to have to go through the faff of having to serve myself through the machine. I understand that this change has been made for 'efficiency' purposes but it puts customers off who are spending good money on food that to be frank isn't worth as much as you're charging. Not to mention the fact that what I actually wanted had run out anyway

Cookie was missing and food was cold even tho we got it toasted

Selected toasted but subs weren’t toasted

Ordered tuna sub and cheesy balls. Very nice and tasty. Fresh salad.

This is the second time that we’ve had items missing from our order, it’s not acceptable.

Amazing food as always can’t go wrong with subway

Food was stone cold when it arrived

I went in to this store last night 14.09.2023 I was so disappointed about this subways I was served by a member of a staff I asked for a hot drink and he told me in a very rude way that we can’t use point for hot drinks I used my points in every subways that hot chocolate is allowed on point….but he told me that it’s not allowed and it doesn’t matter what the till says it was very unprofessional but I wish I got his name but I was just to shocked about this service.

There is only one guy struggling between online orders and shop orders. Hence was definitely not satisfied with the service.

The food was amazing. The staff is well trained. The deal of big bombay with a drink is cost efficient. I would highly recommend. Miss Tasneem and karim was good at dealing with customer.

Javaria gave fantastic customer service and made my day.

fantastic service by Javiria, absolute asset to the company

They got the order wrong, missing items and incorrect items sent.

Food was so cold I thought it may have just come out the freezer- cheese wasn’t melted and bread wasn’t toasted even tho I chose those options. Deliverer brought me the wrong order and had to go back and get mines.

Food was open with a bite out of it

Good service, nice location with ample parking. Good sandwiches. Service was excellent

Vegans Keep away from this place.- Asked for Vegan Rockin Moroccan. They started preparing it and ran out of sauce for the base. Guy took the sauce out of other container and spread it on the tortilla. When he put the lid back on the container it was meatballs and sauce container. No vegan ethics at this place. I had to leave without eating.

How come I have things missing from order then I contact them they say they will give next time I order not very good tbh

Clean and friendly atmosphere. Delicious subs

Excellent service from this restaurant and great friendly delivery.

Sorry we gave the wrong post code but driver was excellent in contacting us and sorting

Salad bowl was excellent even after informing the staff representative what went into it. Wanted tuna with the salad bowl. However, I was told we couldn't and could only have the salad. After a little debate, it was agreed that we actually could. No harm done, just ensure you're staff are more informed

It was never delivered had to go and pick it up myself which I ain’t happy about that won’t be ordering again

Sandwich cold no cheese no sauce dry awful not worth £25 very very disappointed won’t order again

realllyyy long wait and food gone cold due to the long wait.

Avoid ordering online waited nearly 1 hour 50 minutes and the food was still not ready despite there being a driver available. I placed the order well in advance just incase of delays but still the order was extremely late. Eventually had to cancel the order due to running late for work. (Uber eats)

Made me really good one- Haseeb served me very well.

Wrong items were delivered & food was cold

Awful, hardly any filling and not properly toasted. How can a Subway employee have never heard of ranch sauce? Not the friendliest service

Service was rubbish individual at till doesn't greet customers just stares at you until you place an order. not good.

10p for a paper bag that isn't plastic :s Apart from that I can't fault the food 😃

Missing items, stone cold sub and wrong drink delivered

This map is wrong. It takes my orders to the wrong address. I have had my orders taken to 61 Roundmore Walk instead of 61 Chigwell Close. Can you please amend the map ?

I eat there from time to time.but today is my last time because I saw member of staff going outside to his car he opened door than touch everything than back inside and serve food to customer with same gloves. Disgusting. Dirty.

Got here for 6.10am stood at the counter and got told by the staff member, I would have to wait 10mins as he was moping the floor. I then asked him to serve me as I was going to be late for work, he then said he was on his break and has to complete the task as it is a part of his roles and had to complete it as it was going to close in 10mins. This bloke was mopping the floor next to 2 customers who were eating with no wet floor signs I then asked him his name and he said I will just serve you. Never had service like this before usually the staff are polite and quick, someone need to have a word with this guy.

Useless staff bunch of trainee. Okay apart from the two guys but it will be rare for them to be working there I will actually start complaining to corporate actually giving subway a bad name 80percent of the staff are incompetent

The notes obviously hadn't been read as I asked for certain things not to be on one item and extra on the other!!

delivery guy was a nice guy, very good lad

Filling was missing on one of our three subs. It was just salad and mayo. None of them had cheese or were properly toasted.

One of the worst service received today 26 June 2022 as the staff was trainee who cannot make the sub why did you open the branch when u dont have proper staff who can make proper sub I am regular customer here but today was the worst experience I have got from this branch.

A few items that were requested were missing from the salad but on the whole, it was alright.

Food was late but driver was lovely and explained the restaurant kept him waiting.

Not all the food arrived. I am sure the driver took the rest

Ordered two meal deals, one foot long and other 6 inch. Food itself was nice but the footlong bread was crumbling/ falling apart as soon as as I tried to take it out of the box, so disappointing!. Ended up leaving it in the box and ate it by breaking and scooping the tikka chicken. Secondly, the drink that came with the second meal (6 “) should have been 500ml, instead received the 375ml. Not happy all round.

The food was good but the the they’ve gave me the wrong snacks

Driver was really nice and explained he was late as the staff kept him waiting.

Waste of money. Ordered 2 sub meals. Both had missing items, literally didnt even send out a sub for one of the meals! What a joke. Told them to heat fillings for other sub but it was cold. Rang the store for the assistant to tell us hes worked there 3 years and never had a complaint before which contradicts all the negative reviews on here. Please scroll down to read other similar reviews to mine. Absolute rubbish

Can someone tell me if this place Is 24hrs as uber says 24hrs and the rest say closed just don't wanna order n don't get my order ...

Friendly staff & good food as always at subway… Was my first review. Having been back since, there were a pair of young girls working who seemed clueless and slow, took us at least 15/20 mins till it was our turn to be served. I’ve never been to a subway and had to wait 3/4 mins, this was 15/20.

Meals is never correct Delivery time constantly changes Delivery driver was lovely though

Brilliant delivery on electric bike subway shop took to long to perpare order. Delivery guy was left waiting around

Items missing from subs and fillings were messed up

Ordered my food well in advance and was still an hour late. No cheese and the wrong bread. Fillings seem correct otherwise. Disappointed as I have ordered from here before with no/few issues.

Sub wasent heated . I left a note to say can it be heated

Ordered a plant patty. I specifically wrote on the note that I wanted it heated . They delivered it cold. I rang the subway outlet, the manager said there is nothing we can do. I clearly wrote on the note I wanted it heated. He told me to heat it in the microwave instead. Rubbish service

took nearly 45 minutes for a driver to be assigned, and when he was assigned, apparently took him nearly another 45 minutes to drive to the restaurant, then when tracking him on the map he decided to drive in a complete opposite way further away from my house so my food was cold and soggy

not happy with the order, as we ordered a Veggie sub which and there is no veggie in there.

Forgot a pack of crisp with my order.

Very nice in patrol pump they made Subway lovely and Hala

Thet replaced muffins with donuts that I don't eat and my foot long went in the bin because the tiger bread was stale will not order from subway online again

Orders at 19:40 and did not receive order until gone 10pm. There was also no cheese on my sub when I paid extra for extra Cheese. It was also stone cold and not event toasted.

Took over an hour from order time for food to turn up

We was meant to have two packets of crisps because we did two meal deals. But the food is great.

Nachos were stale again not happy about this. Looks like they leave the packet open and not fully close the packet. Wont be ordering from here again. Also food arrived cold

Sent me the wrong sandwich, wrong cookie and completely forgot my drink. Only thing that was correct was the crisps.

Stone cold...Bread looked and tasted old Was not a fresh bread

We didn't receive the foot long

The food itself was nice but my drink was missing from the order!

The map is taking the delivery people to the wrong address. The map is guiding the people to left at the bottom of Chigwell Close but they should be turning to the right

Quick efficient service clean subway.

Bottle of Pepsi wasn’t with the order No sauce on the sandwich No sauce with the fries Nachos cold Bread rock hard

Really happy with my sub. I have quite a few subways in my area but this has the highest rating and I can see why. Generous with the food, and packed well so it isn't fall apart in transit.