Subway in Tewkesbury

I ordered the new all star chicken, it arrived as a pile of limp food slopped into some bread, really unappealing. It had so much mayo, no red peppers as advertised and fatty limp bacon. They also gave me the wrong flavoured crisps.

Was given the wrong food, I want my money back to be completely honest, absolutely unacceptable

The diver was rude for got my food had to spend more money to go get it

they didn’t get my order right! not the first tome

Worst experience ever, got my order wrong, wouldn’t correct it, made me cry and the chicken was dry af

Absolutely disgusting. Whoever made our food must have had soap on their gloves as everything tasted like washing up liquid and chemicals. My poor daughter was heaving.

they made my oder completely wrong

I dont get why so many reviews on this place are bad the customer service was awsome the food amazing i would highly recommend the chicken tikka, the only thing i would recommend is to have the upper seating opende for a bit more because i normally go here at like 5 - 7 and i normally eat downstairs i prefer upstairs but other than that amazing will continue going there🤤

The Chicken was still frozen in cubes inside. You could still see it glistening. The item could have been made better by a toddler to be honest. It was a mess. I contacted both the restaurant and the head office. No response other than an automated message. It's obviously OK to serve their customers this way. I used to be one. Not any more!

Chicken curry was 50% grease and full of bones. Very disappointing

Order was changed because of not having items ordered, which was fair. Drink missing, rang store and argueed that the drink was there and then eventually told me just to claim it back. Rude on the phone.

Driver was lovely Food not amazing Frozen lettuce in sub 🤦‍♂️

I am concerned that the delivery driver started taking pictures, whilst in his car of my three vehicles. when approached he drove off. I have his number and vehicle details for our protection. Not at all good.

Didn’t knock on door, found food left on the doorstep

One of the best experiences I’ve had and an extremely pleasant note from the restaurant

The sandwich was made with no care

yes we had the order on time, bit cookie was half the biscuit and the footlong had no opinions bits no peppers and was given bbq sauce when I did not request it. so sad will not order again very let down 👇

Love love subway but why are they so expensive ?

Was given the wrong drink, wrong cookie and one cookie seemed to be half the correct size.

Sent me the wrong crisps and cookie such a simple thing and yet still got it wrong

Banging once I put it back together

Lovely staff at this branch. QR reader was broken but they took my voucher anyway. Thank you. And thank god they don't have those awful self service machines! Talking to actual people, what a treat.

ordered a £6.99 cookie dough ice cream and received a 175ml, fudge brownie ice cream!

good service and order correct and timely

No Double Choc Chip Cookie received with my meal deal order... just the sub, the drink and the crisps

Didn’t have the the right stuff in sandwich and game me completely different Chris to what I ask for

A couple of missing items and ketchup overturned and all over the rest of the order.

Wasn’t toasted, neither of our sandwiches had the sauce requested from the options. Filling was more salad than meat on the one.

Ordered the cheesy garlic slice, was more of just a Slice of bread no toppings no it what so ever

Roll was lovely, wedges weren't delivered so can't comment. Was delivered the wrong item.

There was barely any filling in the sandwhich which was dry and squashed. Very unappetising...

ordered 2 salads and got the wrong order.

I've ordered from this location numerous times, and not ONCE have they gotten our order correct. Always dismiss is at being busy and rushing orders - clearly no customer care (evident in the appearance of the subs when they arrive, squished and thrown together)!

Wow !! Although I find subway quite expensive- I liked the sound of this one and did not disappoint- it was divine !!

Can't customise salad... just ended up leaving the sandwich the militant woman was difficult to deal with

half a box of salad, use regularly. I feel short changed, pretty poor.

Food was cold, didn’t eat half of it and the order was wrong completely, would like partial refund, did apply when first received but not come through

Said delivered but no food arrived.

The food came poorly prepared. The sandwiches were thrown together and completely fell apart when they arrived.

Food was awful, not worth what I paid, cold subs and wedges were cold and anaemic looking didn't even eat them. Ordered a footlong and got a 6inch, absolutely terrible

I didn’t receive my order I’m still waiting for a refund

Great service. The bread and salad is always fresh. Great value for money

Great service, great food, and even had a Christmas twist. Thanks. Much appreciated.

The subs was nasty couldn't eat it

Really good delivery, delivery man was very nice

Worst Subway I’ve had. Overfilled, wasn’t toasted, way too much sauce. Awful sandwich

AWFUL! The pigs in blankets were cold, the cheese bites were stale and the sub melts weren’t even toasted and looked nothing like they should. They were on some sort of brioche bread that just fell apart when unwrapped! What a mess!

The wrong fillings put into one of the items and the other item ordered was a wrap and it was hard and stale. Completely inedible and had to be binned as soon as it was delivered. Food was late, they kept adjusting the delivery time later and later

Feel like they didn't read the order made and just copied over the salad requests from the first one had to chuck most of mine away as had several things I didn't ask for including loads of jalapeños throughout the whole salad

Took a very long time considering I’m 5 mins away and it was cold and squashed

No tuna when ordering a tuna sub and Charged me £3.20 for a bag of crisps when ordered a nacho heatwave snack 😡

Didn’t arrive at all, said delivered but nothing delivered at all to me

I have had 3 undelivered orders I let them know but they don't respond I won't be ordering from just eat again. They owe me £48 in all.

Only decided to give me half the sandwich...

Driver was lovely and quick in service. The food was exceptional, plenty of meat.

Usually don't have a problem but today I had a 6 inch chicken breast sub came with no chicken and was over cooked and then also asked for a nachos which cost £3.62 but never got them ended up with a bag of crisps instead so poor

Wrong bread, not toasted or no cheese , drink warm

From the time I ordered my food till it was delivered I waited over an hour. As opposed to 30-35 minutes as advised on the home page. The food also arrived stone cold , and when I tried to complain on the day and the day after just eat site wouldn’t work correctly. This has resulted in me delaying my complaints until now. I have never had a problem with this service with subway and was very disappointed. Likewise it will not let me change how delayed my order was to 30mins and returns to 5mins

The order was a hour late. Very unhappy won’t be ordering again

Kept getting pushed back until nearly an hour passed from placing order. All arrived stone cold and half the order was wrong.

From order to delivery it took nearly 40mins (on time but that’s because they changed the delivery time 3x) and the food we ordered wasn’t correct for what we received. Unless you go in the store and watch them make your food, they don’t follow the order they are given.

Said it was delivered but driver didn’t show up with my order 👎🏼

Didn’t get what I ordered, wrong drink and no lettuce or onions on the sandwich

I asked for mine to be toasted with cheese. No cheese added and it was definitely not toasted.

Was really tasty. I was a bit gutted they’d run out of eggs (got extra bacon though, so thank you!) but still enjoyed it!

The delay was not the fault of the driver - he was at the restaurant in plenty of time but Subway didn’t have our food ready! When we were on a 30 minute lunch break (and we’d ordered the food more than 2 hours in advance), this was really disappointing!

Cold and chewy, order was waiting on the side on arrival but staff served queue which went out the door and round the corner before I could collect. Eventually just interrupted and asked them to pass me my order.

Status stuck on driver at restaurant for an hour

Delivered the wrong order to us

Didn't turn up. Won't be using you again. You said it was delivered, but it wasn't.

Had lunch today with my wife and we were confused by the new menu and options. As a result I was given the wrong choice. The manager was excellent and immediately corrected this. So please that Gluten free bread available and plant based cheese.

Served by Charlotte & Katie, lovely friendly girls, nice fresh food & decent portions, unlike rude staff @ Kings Walk & Cheltenham Road in Gloucester... Maxine

Staff are rude, do not smile I ordered 3 6inch subs and garlic bread, they were given to me stale and burnt tasted awful, all 3 subs and my garlic bread were put into the grill all together they weren’t even cooked. I also asked for 3 cookies and 2 were wrong , I won’t be returning.

Popped by on my lunch after doing a delivery. friendly staff, good food and you pay for what you get! Will return for sure

Poor service...fresh bread shame about salad etc. Service terrible 😢

Me and my boy friend Went here and the staff was slow, didn’t have hardly any stuff, the women who served us was very rude, rolled her eyes a lot! Went to get a cup drink and had no Pepsi just fizzy water came out. My boyfriend went there not long ago and was throwing up for 3-4 days after eating a subway melt (ham, turkey, bacon) ect and by the seems of it, it was food poisoning! Very disappointed

Very very slow staff, waited TWENTY FIVE minutes for her to slowly make three rolls!! Today waited 5 minutes after calling “hello”? Four times he appeared, and then just looked at me?? Sandwich ok but had to ask twice for a bag, …he just looked at me so I had to explain why I needed it, to get home with a warm roll. I will avoid this one from now on!

They won't take any deals on the subway app, didn't make sense to me but feels pretty rubbish.

How hard is it to get 3 sandwiches right apparently bloody hard. This is the 3rd time they have got our order completely wrong to the point we have allergies here and could make my kids sick. Never ordering from there again

Awful customer service, Spoken to rudely. Also to see my food chucked around and then finally threw at me was ridiculous. Use subway in town instead.

Normally the same two ladies work here, both lovely and always remember my order

Standard Subway sandwiches. Can be super busy some times but the food is generally good and the staff are always friendly.

Terrible experience! Only one person in front of me when I first entered Subway, the lady ignored us both for 5 mins whilst completing takeaway orders, then waiting for the person in front which took another 10 mins as it was another long order. Eventually, it was my turn to order one six inch sub and the women walks away half way through to answer the phone about another takeaway order! Uses the same gloves to make my sandwich that she touched tho phone which is disgusting! After wanting a quick sandwich I told them to leave it! Very poor poor service I dread to think how they would handle any more people then 2 plus takeaway orders! Very poor service Glos!

Need to install air conditioning I Came in on a very hot day and it was hotter inside, the two women behind the counter clearly didnt like the heat yet very friendly. Thank you

Honestly it annoys me when staff are focused on online orders ,that came in while I was waiting, rather than serving me.

One of the worst Subways I've ever had. Steak and cheese where after asking for the steak and cheese to be heated only the steak was, wrap wasn't toasted as requested. Stingy salad portions had to ask for more olives after about 5 slices were sprinkled over the top, cold meat on a foot long sub, only 1 wrap and refused to open another pack as it was 30 mins away from closing. Avoid avoid avoid at all costs.

No queue. Had a decent voucher deal on a salad bowl. Paid extra for double meat. Think I overpaid?

Extremely slow service. The staff seem friendly however unorganised and sluggish. I was in a queue with 3 others and waited 20 minutes before giving up and walking out...

Good service, if you ask for mayo they will give it to you. Heard otherwise.

Avoid this store. I was visiting this store to pickup delivery order. I have been waiting for over half an hour and some people have been waiting for over an hour to collect the food. Yes it’s true. As I can see that they have constant walk in customer. Staff was only served walk in customer and ignored delivery order. I have asked if they are doing delivery order at all. The greatest answer was walk in customer first until finished then delivery order. What if walk in customer continues until store close. They might forget that the delivery order also their customer too. I feel like the driver who is picking up the food has been treated unfairly and discriminated. If they are do first come first serve they will not having this problem. One star is too much for them.

Poor man working there on his own. Queue of customers, queue of just eat drivers all wanting pickups. If there's only one person on shift then turn off just eat / uber or at least make the delivery drivers queue with the rest of us in the order we arrive. 45 minutes to wait in a queue of three is not fast food.

Disgusting came here only to get a cookie, the women embarrassed me in front of other customers that she was still serving other three people and turns around to me and says she cant serve me she has to close the shop because she wants a break because her manager is disorganised. Terrible wont ever be going here again.

Nice food and selection just expensive after all it's a just a sandwich 🤣

Single manned and with just eat orders it was difficult for the poor soul to keep up with the orders

Lady who worked on her know is a true superstar. Super friendly and so patient!!

No veggie option shortly after 2pm today, thoroughly disappointed.

Opens late, slow service but the food itself is decent.

Great food as always. Service a bit slow.

Mouldy bread, branch went downhill after the long-serving staff left

Love subways. Brilliant food at affordable prices and the staff are excellent with the service been 10 out of 10.