McDonald's - Cheltenham 2 in Tewkesbury

Good service and very clean tables. The McMuffin was really nice. Our visit was about 15 minutes and in that time we were asked to leave reviews by 2 different staff members. We found it a little pushy.

Standard maccies, drive through gets busy and hard to get into / out of.

For once the Fries are hot, Amazing. However, the Coffee is disgusting. Somebody really needs to check the coffee machine. DON'T ORDER THEIR COFFEE.

3rd time in a row where wrong food was given on a takeaway, luckily we checked when we got to the car before we left.

Running out of banana milkshake so I caught them topping it up with vanilla thinking I wouldn't notice despite the fact it is a different colour... After 50 years you would have thought they would have figured out how to cook chips.

I took my son here last Friday after a visit to smyths toy store and I have to say I was pleasantly surprised by my experience. The best visit to a McDonald’s to date. The staff who were walking the floor were so helpful! One gentleman brought over my son some dinosaur masks and told him how to use them. Another asked if I had everything I needed both were smiling and happy and saying hello to everyone who walked in. Service was fast too. Was just lovely to see happy helpful staff. The elderly gentleman especially was a real credit to the staff there. So Thankyou as I said I was pleasantly surprised. Normally it’s all abit rushed and chaotic in other McDonald’s Iv sat in this one beats them top trumps

Food ok. Had toddler with me who spilt his milk over food and floor. All replaced at no charge and area cleaned.

Just an average MacDonalds with free.sauce

Only went through the drive-thru but it was OK. Always find parking here terrible though but no fault of McDonalds.

waited 20 minutes for a hot drink and a cold drink and when i asked they picked it up off the side and handed it to me, it was ready i was just waiting 20 minutes for no reason, if i hadn’t asked for it god knows when i’d have got it and the coffee was cold

Drive through access is too narrow and kerbs are too high. Turns are too tight with the combination of width and kerbs can cause damage to wheels. Service excellent

Don't bother ordering for a delivery. Food arrived 1h after ordering, stone cold with a missing burger. I ordered through the mcdonalds app, so I wasted time trying to get in touch with the restaurant (phone line constantly busy) or complain through the app. They don't want to hear it, although they made the order and sent it out uneatable and incomplete. I only had 48h to complaint to... uber (I wasn't aware), and not mcdonalds about it. No information provided whatsoever, uber driver said that it had nothing to do with him. No refund, no replacement. Literally put my money straight to the bin. I will never eat there again! AVOID!

Not the Scottish cuisine I was expecting.

Came in today with my young daughter. And paid for table service for the 3 of us. After it was delivered tried to ask staff if we could get some brown sauce but he ignored us and walked off. 👎

Tables were dirty, the bench seat was broken and constantly rocking due to people at the next table moving

Speed of services very slow , I waited for my order 30 min, when I got my order there is no straws,no tissue, no sauces. I ordered 3 fillet o fish meal and 1 kids meal for take out , and they gave fries on side not inside the bag , then I put it by myself in to the bag . So it means they don’t care about the customer services. Coz they are think the name of Mc Donald’s is enough , service doesn’t matter .

Stone cold food. Missing part of a burger. How can they send this rubbish out. I live within a mile and it gets to me fridge cold,

Poor. Mcflurry machine broke waited inline at the drive thru for 20mins to be told at the order window. Couldn't reverse back as the queues to get in long. I shouldnt complain as its my choice, opting for convenience over quality. One simple solution and suggestion would be for store management to put a sign out at the entrance, simple yet effective.

Very busy atmosphere, cramped as building is not big enough for the volume of customers. Lots of workers and excellent service. Only downside is chips are warm when received due to how long it takes to compose the meal I order. Overall though, good food at very affordable prices, despite being on the unhealthier side.

Avoid this place like the plauge they are truly terrible. All the times I've bought food wether it be drive through or online they have always messed up my order every single time. I've gone back and complained to the manager before who was very very rude. I've ordered triple cheeseburgers and ended up with singles. I've ordered happy meals for my children which have never turned up. When I spoke to the manager about the happy meals he said there was nothing they could do about it and it weren't his problem. If you use the drive through they always make you wait in the car park for your order for at least ten minutes. The staff must all be brain dead as I don't know how they can always mess up orders however simple they are. Honestly I could go on and on about this place. Just avoid it and go somewhere else.

If you're looking for a decent McDonald's that gets your order right every single time then avoid this place and go somewhere else. I'm not going there anymore as every single time I've gone there they have left things missing from my order EVERY SINGLE TIME. The staff are never much help either.

Placed a delivery order, food took 45mins (not unreasonable amount of time, but most of that time the food was on the side in McDonald's and not in a insulated bag so the food arrived cold) called support to be told "as the order arrived in a suitable amount of time they will not do anything" escalated and was told they would do nothing. I would have likely gotten better support ordering through Uber directly.

It's a McDonald's, nothing else to report. Ok-ish food,staff are hit and miss. Toilet was disgusting as per other reviews

It’s a shame to leave a 1 star review as the staff here are generally very good and should be recognised for their resilience to such a challenging and difficult environment. This McDonald’s is about 3 times too small for the amount of people it serves. It’s dirty, cramped, tired and full of people you won’t like, so best to avoid, but if you’re still considering wasting your money here, please take note of the following: Let me start with sitting in; First, there is next to no seating at anytime around dinner or lunch. It’s so small you have to shuffle around like sardines in a can before you can get to a machine to order, by which time, the only available seat is taken. The place is generally a mess with food on the floor and tables plus the bins are usually overflowing. Click, Park, Collect: This is a lifesaver if you don’t want to enter the retched bodily secretion filled building for your food. However the downside is there’s only two bays which will almost always be taken by someone who’s sat inside. If you do manage to get a bay, you’ll be waiting for so long you might at well cook your own food. Parking: Although there’s a massive car park outside of the McDonald’s owned property the actual dedicated 24/7 car park is abysmal. Honestly whoever designed it clearly didn’t realise that we’ve moved on beyond the 1960s Mini, not to mention most McDonald’s customers are almost the same size as the vehicle they travelled in, you would’ve thought they’d put more attention into making the bays larger. There also seems to be a “deliveroo” specific parking bay. It’s the first I’ve ever seen one, I’m not sure why it’s blue with a man in a wheel chair painted on it though… Drive Through: Here’s a tip, order on the app first. You’ll save yourself the pain or trying to order through a microphone and speaker clearly recycled from a 1950s radio program. Also if your car is larger than an ant, it’s exceptionally tight to go round to the back or the restaurant to collect your order. To conclude, this is a messy, cramped, tired, dirty McDonald’s in desperate need of expansion as it’s serving customers of 80,000 but is only designed for about 10,000. Honestly you’ll have a more pleasant experience bathing in cow manure than eating here, and probably less likely to catch something too. The staff are brilliant though.

Always packed with customers hard to navigate

Probably the worst McDonald's I've been too - staff were great, food was fine, but the building is terrible... The building is tired and in desperate need of a full refurbishment - gents toilet sink not in use, scruffy, and just desperate. Go elsewhere.

Very busy and staff seemed to be prioritising drive thru and delivery drivers over customers in the restaurant.

Somewhere I dont visit yet elsewhere I've had their drive thru coffee and it was ok. Only ordered coffee, I an a coffee drinker yet this was awful over roasted acid beans that tasted burnt. At 9an everyone was busy and I waited 10 minutes for a cappuccino so they need more staff. The toilets were clean

It's a good maccas. Fast and friendly service.

Lovely hot food, polite staff, diner was spotless👌🏻

As usual missing things from order

Girl called Ebony was extremely moody with an attitude. Didn’t smile once and showed poor hospitality.

Very busy place but the staff doing their best .

Ordered on the app and agin got it wrong , my daughter had nearly finished this and discovered whilst driving to destination a hair stuck in the cheese that had been melted with dark hair 🤢 not had problems before but things sometimes need to be addressed, I have looked for an email before doing this and couldn’t find

They gave me the paper bag with my food but the box from happy meal didn't brought the cheeseburger (just fries and toy) and no napkins or straw for my Fanta. Awfulness at all times on that one.

Missing a burger, other meals cold and squashed

When I try to get somewhere always queue to Macdonalds blocking the road rubbish I hate. Mac donalds

Go to drive thru order the food,making the que to pay and then you are tell they actually don't have the food ordered!! What a way to start your day !!! Will never retur there!!!

It is brilliant with amazing food, the employees are so nice and quick with you meal

I recently visited McDonald's and was disappointed by the experience. Despite it being a fast food restaurant, the wait time for my order was unusually long. When the food finally arrived, it wasn't very hot, which diminished the overall quality and taste of the meal. This visit didn't meet the usual standards I've come to expect from McDonald's.

It's what you would expect, fast organised chaos

Decent, as with any other McDonald's, it does the job. The car park is very small, but that doesn't really matter so much since it's right next to a big Tesco parking lot. The food, when I received it the first time my wrap wasn't wrapped properly, which I didn't appreciate. The second time I went I got the wrap again and this time it was, which shows a lack of consistency. But, what I can say is at least they aren't consistently bad, as that would be horrible.

Ordered a big mac while they are cleaning the kitchen and making food at the same time without gloves and found plastic inside inside big mac. Dangerous i wouldn’t go back here again

Why why guys??? If you’re gunna charge £2 for a McFlurry at least fill it up! ROBBERY!!! The staff can be awful... Now, it's not all the staff. Some of them are lovely. Such as Liv and whoever the DM is (no name tag due to the time of day). But the younger employees (specifically a female, possibly Asian ethnicity, dark hair and short) really need an attitude change. Food is always good (I only eat the chips but the family seem to enjoy). And even when there's mistakes they're always sorted quickly. Never found anything that would suggest ill hygiene. Chips can vary but when they're good they're really good. As a busy family who spend lost their time on a farm or travelling, it's something quick that we can grab while we drive through.

It's a McDonald's what more can I say. It serves food Cheap cheerful food, just what the kids need after school. Nothing wrong with a treat now and then.

NO DOUBLE CHEESEBURGER OR MCCHICKEN WHAT HAS THE WORLD COME TO?? #makeachange Had to settle for share box of mozzarella dippers , rich tomato dip is the reason for the one star Lovely workers as well shoutout to girl who gave us two pies and a million dips #payrisewhen actually gonna change review to two stars for her

Make sure to check that what you ordered is what you got

The food was good, service was good. It's what you expect from McDonalds.

Probably the worse I've ever had. Dry, tasteless waste of calories. Must try harder.

It isn't open 24 hours, like Google and the website say. It was closed at 11.30 on Sunday night.

Delivery cold and missing items. The galaxy pastry tastes like fries on the outside and cheap chocolate in the middle not even a hint of raspberry. This particular franchise always sends out sub standard food but is happy to take the extortionate prices they charge. Their head office needs to reign them in a bit. Zero stars

Does it look warm and fresh, soggy, cold and smaller

They gave me the wrong food. Wrong dip. Another customers order. Also staff is undertrained.

As my McDonald’s order arrived i was so exited to eat my meal in my car amd then out of nowhere a long ginger hair was found in my wrap how utterly discusting this is for them to do that and i hope the place gets deported

Clean with quick and friendly service

Hi there, maddie was great, she is my favourite member and I’d absolutely take her to 4 seasons hotel Orlando if she would be open to it. Meeeeee #maddyabaddy #burgah #2frenchguyyskissing

Maddy was a legend, we love you!! Thankyou for your hospitality <3333 made our experience at maccies incredible and really put up with all our silly behaviour😝 she also did a backflip whilst handing us some nuggies, incredible service #GiveHerARaise #MaddyABaddie

Maddy helped me with my nuggy problem and made my day all better! Best maccys worker ever promote her now #MADDYABADDIE

I am writing this review from the McDonald's parking lot. I went through the drive-thru and tried to place an order. However, the man with a beard informed me, quite rudely, that they were not taking orders. I complained to the manager, who was very polite. This is the second time I've noticed his behavior. Please look into this matter, as the man with the beard on the night shift is consistently rude.

It's McDonald's you get what you expect lol

Clean, quick service, hot food.

It was 6 am and a McDonald's, need I say more

Waaaassy too loud in there. Zero stars for neurodivergence friendliness

I ordered 3 breakfast items off the app and collected from the drive thru. When I arrived home only had 2 of the items. When I next went in to McDonalds and asked for a refund ( I had my receipt) I was refused and told I could have ate it and they wouldn’t know! The missing item was the cheapest item on the bill, if I was going to lie I would have picked the most expensive item. Disgusting customer service from McDonald’s Kingsditch, Cheltenham. I will be contacting your head office.

Mens toilets are very poor condition,last time I visited cubicle door was pushed open due to the latch being bent very embarrassing for myself and the person coming in. 2 months later I'm back and nothing has changed in fact it's worse and now toilet paper is chucked on the floor. Seat was covered in urine clearly not cleaned or bothered with to think that a secure lact h and paper chucked on the floor isn't an issue

Food was good but was missing a cheesy bacon flatbread from our order. So we didn’t get everything that we paid for…

Food quality is good. Staff are usually friendly. We do find in the drive through, we have to park up a lot once food is ordered which can be a bit timely.

I'm always using drive through only. Someone in there has to be deth, how I can order dubble burger and get single burger instead or wnen I ordered brecffast pitta and hushbrown got only pitta,also if there be monopoly going arround, this place be out of cups with stickers and no free burgers 4u if u go there, and the advertisements are still in windows 🤦

Same story with this mc'y again and again and again.... Wrong items in my order every time, seem to me like they got instructions to scam people or something because this is happening way too often! Ordered that new Double Quater Pounder Deluxe meal for £9, and what I received instead? A freaking double cheeseburger for £9! Obviously on next visit I will not walk out without any compensation as this is stealing money, nerves and time to come back there to sort it. If you can, avoid this mc donald's as it's the worst runned mc around.

Very busy in store but order came quickly 👍

Being over 70 years old. I had great difficulty in ordering a coffee. Via the screen. Not the counter. Coffee, eventually after many goes at the screen. I must mention a staff member Steven he was extremely helpful. Thank you.

Drive through order. Wrong drink, wrong dips and ordered 5 selects, box said 5 only 3 in it. Car park too small. Don't go there very often but when I do the order is always wrong!!!

Amazing service by all staff as one of the female cashiers was very helpful but didn't catch her name.

Food is Brilliant vegetarian Burgers and thank you

Clean, not too busy. Conveniently situated, and the service was quick.

Every single time I have something missing from my order

Extremely busy. We waited 20 min for 2 sandwiches with chips. Never again in this location

Another great visit. The two guys keeping the customer area clean were particularly good so please pass thanks on.

I ordered from the app, and everything was perfect, even table service. Well done, and thank you, it was a pleasure to eat here.

Cannot follow instructions. Had to order twice and was missing most of the order both times. The items that did turn up were not customised as requested.

Regularly go here for breakfast and I'm usually disappointed that there is normally no milkshakes on offer. The milkshakes are the best part of a McDonald's

Cope remarkably well considering how busy they are.

Went this morning got my food wrong with different lady we both got annoyed staff did swap foods back but they weren't very friendly no apologise. Later on when I finish my food cleaner staff did smile say thank you for coming that was only good thing really

Not the cleanest But if your order is coming from Kingsditch, it will most likely be warm and accurate. Which you cant say about the high street one

A completely standard McDonald’s. That’s its appeal. The service was fast and efficient at the drive through which is about all you’re after!

Always use the drive-through as it's more convenient, foods normaly good but as with any Mc Donald's now and then you get a wrong order or no dip or missing an item. Normaly sorted with no problems but it's just inconvenient as you then have to go in side. All round good food, think cheese burgers should go back to 99p tho.

It's a McDonald's at the end of the day. Twice in ten attempts the machine was working for the frappe drinks. So yeah same as most Mackie D's.

Who Ever is on chip cooking duties needs retraining!! Chips were literally still half frozen 😒

Very busy restaurant. Took awhile to tell the app code... Just to discover that the app didn't want to take my payment via PayPal... But not restaurant's fault. The food though was ready and I was served instant with it. Always coming back when we fancy this kind of meal.

It's a McDonald's! Need I say more! 😁

We had a takeaway to eat in the car park (there was a kids party going on, which is fine). The food was luke warm, pretty well cold by the time we finished. We normally "complain" but we're too hungry to bother...

Update 25 01 24 - No receipt on self service machine. Edit 18 10 23 -Self-service machine with no receipt and no milkshakes. I'm all for the new technology and new way to order. However, I think it is wrong that you have to use touch screens only. There is no human that you make your order with now. If you want to pay cash, you have to use the screen and then go to a till and pay. You can't physically make an order at this very till. Again I am down with the new tech but...... When I was there, 3 separate older gentlemen wanted some food. They all struggled with the whole concept of it all. One left. One worked it out, and the last wandered around asking people where he could order. A member of the staff saved him in the end and explained the new system. I'm pretty sure the old chap won't be back. Sort it out McDonald's and give people the option to order food the old way. Even if it is only one till.

Pretty small McDonald's, geared up for McDeliveries really. Pretty swift service though & clean tables - if you can get one!

If you are ordering a hot drink be ready, because there is a very good chance they will get it wrong. Today was the third time they messed it up for me, I don't know why I keep paying extra for a Galaxy Hot Chocolate and keep getting regular coffee. Waste of money

I recently visited the McDonald's drive-through in Cheltenham and had a disappointing experience. After ordering and returning home, I discovered that there were missing items in my order. When I returned to address this issue, the manager on duty was understanding and offered free meals on my next visit, taking down my name and number to note this in their system. However, when I visited two days later to claim the free meals as promised, I encountered a different manager who, after checking their system, informed me that there was no record of the previous arrangement. Despite my explanation, she was unhelpful and refused to honor the original manager's promise. This not only resulted in a waste of my time on two separate occasions but also left me extremely frustrated. This is not the first time I've received incorrect or incomplete orders from this location. Due to the repeated issues and the lack of accountability shown by the staff, I've decided not to return. In the end I went down the road 2 minutes and grabbed a tasty KFC!

Shouldn’t be 24hours, as it’s shut for an entire hour between 12-1. Staff mentioned at 12:05 it would be 15 mins wait for the tills to be counted. Ended up waiting 50 minutes. Just change it to 23hours.

Lovely cheerful staff , food was hot and served quickly like fast food should be . One of the lads who was cleaning the tables was a breath of fresh air so happy and full of the joys

The food was really tastie rresh and hot.

Ordered via the app, when we got there it was really busy but quick CK service and wasn't waiting long always worth ordering on the app if you can

I never do write ups about McDs as we all know what to expect however great customer service. Special shout out to Goska!( hopefully spelt the name right)