Subway in Liverpool

Had the most enjoyable experience on Thursday evening. Julie (store manager) was working on her own and with every customer she went above and beyond. I was made to feel so welcome from the minute I opened the door. Sandwich was great and I was asked if it was ok for me before wrapping it or if I wanted anything else from the salad counter adding on it. Even though she was busy she ensured we the customers in store walked out happy. Well done and I will be a frequent visitor here on in. Thanks .xx

Very clean and the staff were very helpful and very friendly

The one star is because I couldn't put none .it's not about the food for me as I've had decent sandwiches from here .it's whether you actually get your sandwich as the delivery man is the biggest thief ever and steals the orders as soon as he leaves the shop .either that or delivers them to the wrong house.in which case .he is too incompetent to deliver the food .in my eyes .I'm now money down with no food again and I believe he does this on a regular basis .so I'm asking why are just eat allowing this ..?plus just eat are no help either as when they did refund me they took it right back again in the same minute according to bank statement .dnt rely on just eat to help either they never want to know

Really enjoyable experience today ,Crew member Paige really friendly and helpful 😊

A employee named Kevin O'bonnell was really kind to us and showing great patience while serving us, even though he was the only one working, he tried his best to keep the store in a good mood. 6/5 if I could! Give Kevin a promotion for his hard work!

I went today at around 15:00. There were two girls working (I asked their names but I forgot now). Super nice and polite, the food superb, one of the best subs I had in years. Totally recommend it!

My favourite subway. Staff always friendly and usual great products

Great staff Great service good selection of sandwiches 🥪 👍.

Was only one worker at counter and was huffing and puffing very rude and abrupt, snarled my daughter and was looking at customers like she wanted to kill them. Was just lashing the food round my sandwich wasn’t even a sandwich when i got it.

I have been going to this Subway ever since it opened and I have never had any issues. All of the staff are lovely, the preparation area is clean and the staff use all the proper procedures, the food is lovely and hot and I have always gotten what I ordered. This branch is now a staple of Tuebrook and I would always recommend it.

If you order extra meat or anything, you pay for it but it's hit or miss if you actually get it. I ordered a salad the other day and it's the first time I've felt like they even shorted me on lettuce. That's the lowest low. I mean come on yall. A whole head of lettuce is like 60p. Then I got a cup of onions, a few slivers of peppers and 2 lil black olives. Lolol... saddest lil salad I've ever seen. Wait a day and I don't know what it is but my next salad takes two hands to hold, full of stuff, plenty of sauce. Crazy inconsistent. 🤪

Great Sandwich bar on Tue Brook. All tables & chairs . Toilets & all facilities! Great family place !!

Subway on West Derby Road in Liverpool was a delightful experience. Isha, the staff member who took my order, provided exceptional and helpful treatment. She was friendly and efficient, ensuring that my sandwich was prepared just the way I liked it. The overall service was great, and I left feeling satisfied with my meal and the wonderful customer service. I highly recommend this Subway location, especially for the friendly assistance from Isha.

There's a lad in here that is boss. He has red hair and is so accommodating. I have OCD and panic when it comes to food. He changes his gloves everytime he completes a subway so there's no contamination (my OCD issues !). I wouldn't go to another subway.

Visited 9/6/23. Morning 08.35. Rude girl behind counter, messed up the breakfast order, no coffee machine working ..was argumentative when we complained. We walked out in disgust.!!! Would not recommend.

The short young Indian girl who served me was the rudest subway employee I’ve ever come across. Sniggering and snarling at me as I gave my order. Literally Throwing the salad in the sub like it was a javelin event! I asked for lettuce jalapeños and onions on my sub and she moaned that she wouldn’t be able to close the sub and wrap it. Never had this issue before and I order the same every time! I had to ask for jalapeños on my tub of meatballs 3 times because she doesn’t listen. She slammed my order down at the till and when I asked her for a bag she threw a large one at me. I asked for a smaller one as the large one was HUGE. She then proceeded to throw the small one at me. She didn’t pack my order in the bag, she just walked off. Never again will I give this store my custom. I was a regular customer until yesterday. Horrible woman she’s lucky I didn’t throw my sub in her face and ask for a refund the nasty piece of work.

The worst place since the new short guy îs there , talk very dirty to people , doesn't respect the people, i had to take one delivery i waited like 30 min , and he said that he îs manager but ia just an employ the plastic that we eat all over the floor

Do not order there! Food will not arrive or you get the wrong order! the employees in the store are lazy too.

As a frequent customer at tuebrook subway i was not very happy with the service i got 2 kids meals 1 with ham cheese 1 with cheese when i came to pay i was charged 30 pence for extra cheese which i did not ask for or recieve When i asked why i was charged extra he didnt know said it was on till and became a little agitated and daid that was the price and then i had to go back because he hadn't given drink or cookie .i waited for over half hour he didn't seemto seem to k seem to know what he was doing not a good extra

Walked in, woman serving more worried about if someone's coming in or not and what is he gonna do if she doesn't to then when she's asking me if I want cheese and/or toasted she got that I want cheese and not toasted completely wrong to the fact I have to tell her to not toast it about 5 times even when she turned around to toast my food. Dunno pretty pathetic place

Portion of potato wages was offensively small. Less than half of a portion.

Ordered a sandwich, received one hour later a wrong one. When I called I have been adviced to come to pick up another sandwich, that after I paid for the delivery 🤌🏻

The woman who done my salad box today was absolutely miserable .. i asked for plently of salad she gave me the tiniesiest salad box litrally fuming with what she put in .. wont be coming here again ... customer service very poor just threw bits in the box never even looked up at me If she doesn't like doing her job get another one .. preferably one that doesn't come into contact with customers !!

Love this store and love the staff, they are so nice and friendly.

Ordered via Deliveroo and 1 out of 2 sandwiches arrived burned with veg only… You know when you craving for something, waiting for delivery and getting something like that… It looked like they were doing similar sandwich as the 1 one..which was full of onions and peppers-something my parter hate so there was no way to be able to eat it.. i was trying to contact them to get the right order.. tried 6 times and no answer… Very poor disappointing service and food Ps.I’ve got pict of burned rock hard sandwich but not sure how to post it The reason I’m giving 2 stars not 1 is cos 1 sandwich was ok

Service standards here have dropped dramatically of late, the way sandwiches are thrown together with no care , no attempt to make the experience s pleasant one at all. Staff don't make eye contact with you and my last three trips the sandwich was left on the counter after paying so far behind the covid barrier I had to ask the server to come back and hand it to me. Just a sloppy ran place.

Staff were great but more than 2 people were needed during the Easter break..add to that about 10 just eat delivery staff waiting for orders = a long wait.

My daughter and I popped I for lunch. I got the tuna, she got the steak. Obviously it's subway so we don't expect tip notch food. However my daughter took one bite and had to spit her food out. She said the "steak" was mushy, like baby food. So bad that it felt like it had already been chewed I gave the whole sandwich back. They did offer a replacement but she was unable to eat anything else as the food was so awful. Before we left I asked for a refund for her sandwich The woman didn't know how to do it so called the manager. She then told us that he refused a refund because it's not their fault she didn't like it To be clear, it's just a few pounds but as a matter of principle they should absolutely have refunded her sandwich. Added to that the toilet looked clean enough but stunk of urine.

I been coming here for years but never had any problems! But today stuff is rude and customer service is really rubbish. I don’t recommend anyone going here.

Worst customer service I’ve ever experienced , i was going to buy a cookie from a young boy but he completely ignored me and then a woman came to serve me and I said that was a bad customer service and then she Kicked me out and i asked can i talk to the manager and she said I AM the manager get out of the shop and I find that racist and Discrimination Due to my nationality so I decided to call the police

I had a very nice sandwich I enjoyed it

Wont be visiting this store again OMG staff was so rude she clearly hates her job no manners what so ever. Do yourself a favour and head to the subway on Queens drive BP garage or Edgelane staff r always so pleasant an polite

Lovely sandwich and server provided me with a spare mask for bus as I had lost mine. Brilliant customer service

Disgraceful staff. Very rude women serving and apparently she is manager if there was a zero star i would give it that, queens drive subway is only a s short walk save yourself some verbal abuse by going to that one. Marie needs a course in customer care

Fresh food, friendly staff, massive dining area and very clean

Visited here today, every Subway lover has their own sandwich, hard to find a shop that's open at the minute, so very much craving this today, & throughly enjoyed! Downside- still a little disappointed they no longer sell the oatmeal & raisin cookies, as a former employee ( even the individual store managers ) just don't bother to make them ( obviously not there biggest seller ) but when & where available, there a sell out! Probably discontinued due to low sales, misleading for Subway, unfair on costumers who should'a would'a could'a been buying these.

£7 odd for a sub it was awful hardly any chicken and just sauce

The arl cow with red hairs a nark an the young freak with the piercing is disrespectful. Asked for nachos and she goes ‘ugh seriously?’ After waiting about 20 mins for the order. Spoke too fast, didn’t communicate, was dissing other people’s orders. When I finally got the nachos honestly she’s lucky I didn’t go throw it in her face there was zero cheese what so ever. Would give 0 if I could.

Awful service food never arrived driver delivered to wrong address. Subway passed the buck to just eat Still no refund given. Restaurant wasn’t really interested in my complaint would definitely not recommend tuebrook subway and especially the delivery service from just eat.

Offer buy fott long get one more for free isn't actually how it looks like. I download subway app just to get that offer. Ordered 2 foot long sandwiches and pay by paypal for them full price as the second sandwich it supposed to come for free so I was thinking propably inside the subway you can choose it. When I get there the lady said the money i paid for it is not directly for the place and she can't do nothing but I have no right for another sandwich. The offer is valid until 01/11/20 and I read the term and conditions which was nothing that she talk about. In the end I took my paid sandwiches and get out very angry from there as Subway doesn't play clean rules with them client. I am many years client of the chain company but this time get really disappointed of the way was cheated!!!!!

Firstly it took us 45 minutes to get served , it took 15 minutes to serve a solo guy I mean come on and then when we did they made fun of the local people, but that's not the only part they tried to charge us extra for our vegetables which you get with the sub and non of the tables were sanitised there were bits of vegetables everywhere and other ingredients i cant belive we were treated like this, that is outrageous and to conclude I would not recommend going here This took place Monday 24 August 2020 The staff were female owner

No lettuce. This is a deal breaker

Called into this subway for the first time. A man with facial stubble made me wait whilst talking to a blonde haired colleague about how bad it was they had delivery orders to do. Only wanted a sandwich but listened for 5 mins about how hard his job was in an empty shop. Walked out without even placing a order. Live local but id rather go the local gregs or kfc then here.. if he dont like the job dont do it. By time he had finished moaning he cud have made me several subways. Shop was practically empty. No excuse for this. Walked down to the kfc an was served promptly. In a much more busy venue.

Love the meatball garlic on flat bread

Entré en su excelente establecimiento y fui recibido por su increíble gerente Jilly, que me sirvió de manera excelente. Pedí una envoltura de pollo y tocino con un muffin de caramelo y un café con leche. El gerente Jilly tuvo modales increíbles y me saludó con tanta alegría y cuando no estaba sirviendo me revisó para ver si estaba bien debido a que tenía fibromialgia y pedí otro café con leche. La señora llamada Jilly hizo todo lo posible para asegurarse de que estaba bien y no solo lo hace conmigo misma, lo hace con todos los clientes, es una excelente administradora de su establecimiento y su establecimiento está muy limpio y ordenado, y definitivamente lo haría Recomiendo metro a todos.

Second time ordering from here through just eat and there's no cheese to be seen on either sub & they're untoasted once again. Hardly the end of the world but it's frustrating. Check your orders at the door before you accept them.

Jilly is the best manager there ever

Sometimes the bread is soggy with the salad..... But other than that it's subway 6" or 12" what ever your in the mood for.

One of the best subway restaurants i have ever been to

No había estado aquí antes, el BOSS había sido para tener su cabello hecho cerca, así que decidimos llevarnos algunos sandwiches a casa para nuestro té. Ambos teníamos un sub de 6 "de atún, delicioso. No importa donde compres de la calidad siempre es genial. fabuloso te

Very clean premises, friendly staff

Lovely and fresh food excellent service

Gave me food poisoning, been very sick. Do not get food from here.

Another manky place that needs a good clean

Love a footlong with southwest sauce yum

They say on their door on the door they open at 8am yet of the website they dnt open till 9amv

good taste ,reasonable price ..feeling stuffed:)

Sub and a drink is good value for £3

Nicely decorated and spacious. Lovely food and service from staff

fast living, fast food, vastly disappointed

Try tuna and bacon with BBQ sauce there is toilets and Aircon x

Sandwiches to order. Whats more to say.

I’ve noticed the quality of the filling has dropped significantly. I don’t understand why you would downgrade the quality of produce you use? I don’t really use subway anymore because of this. This review is for subway stores in general not just this one.

This subway in Tuebrook is great. Staff are lovely. Highly recommend

Good staff. The restaurant is a bit too dark. Like a bunker

Absolutely shocking, waited 25 minutes then was given the wrong sandwich

Some of the staff are very polite and welcoming however others are just plain rude

Depending on who is on shift it's great