Subway in Cardiff

first time ordering from here, our order was completely messed up and there wasn’t even any meat in the sandwiches like we ordered, never again.

The workers were very polite I accidently talked a little bit aggressively it was my fault and I said sorry, service was great, give the workers a raise 👍

food arrived both late and cold, driver had ripped the hygiene seal on the bag

Looked like two new staff there , not very quick service , wasnt many people in or out while we were there .

Food was just ok, almost cold, shop do not have any ambiance, staff were helpful. Really not much to say. I have much better food and experience with many other Subway shops in different parts of UK.

Great staff and good sandwiches. Some other great side options, the best cookies too. Good offers via the app also.. Hopefully they bring back shredded carrot haha).

Food didn’t arrive at all, called the store they said it had left, made the order at 13:40, due by 2:30, called restaurant at 3:10 who said it left 10 mins before it’s now 3:40 and no food has arrived

The food is so yummy that I keep ordering it again and again.

Ordered through just eat app. Food didn’t arrive rang subway said it was not there problem call just eat. Never use again terrible customer service

Never received the order. Says was delivered. Angry as get no response from customer service

Like others have said befor! Food is ok, but the staff was kinda rude.... Especially the person that takes the orders with the bread etc. How she said what bread etc eyes rolling and with attuide quiet a mid age woman possibly in 30s + The salad person was amazing and the cashier was top notch and respectful with a big smile and is happy to wish everyone a nice day etc, She basically kept her self to her self ! Day: Thursday 14th March!

I went there because it is the nearest subway from heath hospital. My wife was hospitalized and I have to come here but the guy is kind of rude and avoiding person. He have an attitude like if you want food then stay there otherwise go back I don't care. I have to think twice before I go there. Although lady was nice and ok.

Food was good but we were missing a cookie :(

Like others have mentioned - I have been in touch with the store a couple of times about not being able to redeem offers they are signed up for (3 free cookies with a sub, footlong for £4.99 etc) - just to receive a generic response back from the owner. Will not be visiting again. Update - I went back due to a recent Footlong for £4.99 offer and scanned and paid first - and I got the offer this time. Not sure if it is just hot and miss? Will continue to pay first and see how I get on.

Food was absolutely freezing may aswell put it in the fridge

2 hours for delivery food cold soggy , absolutely disgusting

Food was stone cold when it arrived, no sauce in with the chicken bites. Every time I order from here, it’s missing items.

Vegan cookie was placed in the same bag as non vegan cookie

Great alternative to plain sandwich

Terrible. No updates couldn’t and track the driver. Went from latest order half 1 to coming twenty too 3

Still haven’t received my food even though the order says delivered halfway across the delivery process I could not track my driver

1) this is the third time they have forgot to 'toast' the subs requested and ii) the keep putting the wrong sauce on them. im not entirely sure they actually read the order.

Poor experience. Ordered a delivery which was pushed back a number of times. When I rang to chase the order up the staff were of no help and frankly weren't interested in helping. Cancelled my order and won't be using them again.

Overall,Terrible to work for and the boss is a bully.

Food was over 2 hours late. Absolutely stone cold

Didn't bother preparing or delivering my order for an hour. If my order cannot be dealt with for over an hour then I should be notified, or the restaurant should refuse to take it.

Late but got through road closures okay. Food was cold.

Steak in one sandwich tasted gone off and cheese bites not cooked all the way through half of the meal out of 2 sandwiches and 2 sides ordered inedible sorry guys half a meal wasted and refund request denied for both of poorly cooked or stored food for some unknown reason via just eat :-(

This order took forever and the nacho bites were cold when it arrived

I’ve had to request my money back as the order was so poor. I have a nut allergy and both cookies one containing nuts has been put with my chocolate chunk cookie. It wasn’t toasted nor did it have cheese so it was really dry and just couldn’t eat it

i request a refund the salad didn’t turn up

Delivery driver unprofessional

Top tier subway, always friendly staff and generous with the ingredients

I go there to grab lunch from time to time and it's always quiet so don't need to wait and ingredients look fresh. A good option for a quick healthy-ish lunch

Didn't cheese and toast the sub, not the best

Completely wrong order never using this again

There's always an excuse for this store when points and promotions are concerned. The staff are directed by the owner to inform customers that the scanner isn't working - when it fact it functions and operates correctly. No hair nets or hygiene precautions are taken here. I've experienced hair in my food on a number of occasions, and the fact that it hasn't been addressed since the first occurrence leads me to believe the staff and owners simply don't care. With a Greggs a few doors down, I'm hoping that this is just another business we'll see with lights off and boards on the windows.

Ordered for a certain time and came 20 too early, not very happy at all.

Shame the scanner for the subway rewards scheme wasn't working as that was the reason why I went their to use my points instead of paying. Had a salad with ham and cheese but was only given two triangles of cheese, the peppers were nice, lots of greens. Sometimes could not hear the person on the till because of the screen. Overall a experience like no other subway.

Was great tasting food as usual,( when reheated in microwave for a min bcos cold).But waiting time was later than first told and then starving when eventually arrives.If only given a realistic waiting time so can have a snack whilst waiting or even better given a realistic estimate before payment.Won't order on a busy day again but will on less busy days cos delicious and polite drivers .

Did not receive my food. Missed the drivers call but could not get hold of the restaurant nor the driver after calling multiple times. Went straight to answerphone. I want a refund.

was cold , didn’t seem toasted and must’ve forgotten a few toppings in my sub

Food said delivered but never come

Hasn't even turned up, yet just eat said on my phone it has been delivered. Would like my refund back

They forgot 6 cookies as part of the order deal!

Staff initially refused to put chipotle sauce on my nachos, telling me they don’t do that because i’ve got salsa on them. Once I told them that I had been coming to this subway for years (8+ years) and always had chipotle and salsa on my nachos, they told me that they changed the rules because of the schoolkids. They then said I could have it if I paid 40p extra. I literally get this combo at other subways too.

Driver/bike rider couldn't be bothered to ring the door bell. They put pickles in when I stated no pickles, so even though I picked them out, my sub was soaked in pickly residue.

Nice food, arrived early. Thank you :)

if you cant do paninis could you at least have a brie or smoked salmon option but filled not just enough to taste abit of something else other than bread (sorry to be blunt thank you for reading)

One of the bag of crisps was missing from the order. That's something I hate about ordering food, when things are missing from the order.

I was given someone elses order

Initial delivery estimate was 7.25pm but didn’t arrive until 8pm. Good food but annoyed that it took over an hour and 15 minutes from the time of ordering.

Really happy with everything today.

Fast service, food was boiling hot, hash browns amazing 😍

I ordered food for a group of individuals who were taking part in a course, these individuals depend in us to provide food as for many this is the only meal they have. I placed the order to arrive at 12:20, by 13:00hrs no update and still delivery stating 12:20pm delivery. I called the restaurant who stated they were waiting for a driver, I tried to contact Just Eat with no luck. I then drove to the restaurant and was told I couldn't pick it up. After waiting for over an hour in the restaurant I was told the driver had arrived but I couldn't take the food with me I would have to wait for the driver to deliver it. By this time I had stayed over the maximum time in the car park so may now face a fine as well as now having food left over due to the group finishing with us at 14:15hrs and the food arriving just before 14:30hrs. Now having not fed the group and wasted food as well as a potential fine. I would appreciate someone contacting me please?

Received wrong order. Wouldn’t deliver correct order unless ordered and paid for again

Friendly delivery, food was amazing

Food was extremely cold when I received it

No sauce in the sandwich and no gherkins (best bit) in the salad, very disappointing

Food is never toasted even though you state the fact you want it toasted . Missing half of what is asked for and they never look at notes

Bread the wrong way round on subs and one quite burnt but still edible by a teenager other than that everything else was ok :-)

Yes again another incorrect order. Meal deal includes a drink which has not been provided. Again.

Food order was wrong, obviously no one has paid attention to my order, I’m not eating it as it just doesn’t appeal to me as it is. This place is getting worse

Convenient with friendly staff. Not much more you can ask for 🙂

Probably would have enjoyed it a lot more if they actually got any of the order correct, there were things missing or randomly added to each of our meals.

Initially told the food would be here at 9.30am. Kept changing every half hour. Had it at 11am.

Very good service and very friendly staff

I ordered a 6 inch and they accidentally gave me a footlong - I am absolutely not complaining.

They added sweetcorn to my sandwich even though it wasn’t requested so have it completely inedible for me! It’s gone to waste now even though they had clear instructions

asked for extra sauce and they delivered. 10/10. salad portion was the best i’ve had thank u subway you’re the best

No crisps were included in the meal deal

Lovely food but the order was missing a bottle of Pepsi, a cookie, and a BBQ dip

Had a six inch sub delivered and no filling in it, just the chipotle sauce! Tried ringing. Constantly engaged.

Order was slightly wrong and the delivery person was very hard to understand on the phone!

It would help a great deal, if delivery drivers actually paid attention to the simple clear instructions. But yet again the instructions were ignored, and tried again to deliver to different place with different name and postcode. So again, had to phone and explain.

I have no clue why this restaurant is unable to follow the request Cheese added when it wasn’t meant to be (pretty much ruins the lot) Nothing toasted when requested So frustrating

Just took a bite and there are meet bolls. I really don’t like them.

My subway had a few pieces of sweetcorn in and I am highly allergic to it, which is why it was not asked to be in my sub.

I’ve been stuck in a&e for over 24 hours and wanted some decent food. It was made so quickly and delivered even faster and they even upgraded it to a footlong for free. It genuinely touched me and made my day. Thanks to the subway team!

Didn't make the order correctly, forgot cheese in both sandwiches

Items missing from order. Items in order replaced with different ones without checking or consent to the changes. When phoned - essentially told we are too busy for you, not our problem, go through refunds. If you have allergies to anything - AVOID!

he took the longest way to my house and my food was cold he messed up my order, it wasn't toasted no source it was just very disappointing an to be honest disgusting

The food was cold when it came and it came an hour and a half late

Missing bottle of pepsi. Wrong bread type. Contact number for restaurant is an invalid number so unable to phone regarding drink

Over an hour late because you guys couldn’t find a driver, then the food arrived and it was the wrong bread. It’s usually alright to order but this was shocking this time. Don’t give ETA’s if you can’t stick to them. I’d rather you cancel my order than make me wait over an hour.

Over an hour late. Boyfriend rang the store and was hung up on. Food was ok but salad both missing peppers and sweetcorn we had asked for.

Food was all good except no veggie patty in my veggie subway 😅

Food was cold time it got here

Bread was stale funny taste something was off with the sub was sour cookie tasted funny all went in the bun never again will I order from subway again one star is more than this place should have given feel ill after that

I’m absolutely fuming as left very clear instructions on where I live, the two delivery people obviously didn’t read the very simple instructions. They were also rude, and I got absolutely soaking wet having to collect my order. I have the receipt, with the very clear and simple instructions on it if you’d like to see it. So it’s with regret that if this isn’t dealt with, then I’ll NOT order from their agin. Like I already have, many times before.

The order was missing one item and it was just listed as 'out of stock' on the receipt. There was no contact from the restaurant before delivery to ask if I wanted a replacement item. Also, the contact number given for Subway (North Road) Cardiff is not listed so I am unable to contact to complain directly.

I did not receive my nachos for the second time.

Food came cold and soggy won't be ordering from here again

I didn’t receive my order at all and want a full refund

I ordered a salad box however there were aspects missing. Items missing: spinach, pickles and cucumbers Peppers were also added to my salad regardless of the fact that I didn’t request them. The hash browns were cold.

I ordered 1 footlong and a 6 inch I only received the 6inch and it was cold when I asked for it to be toasted called the restaurant just fobbed me off to go to just eat didn’t even say sorry for the mistake. Delivery drive was a nice guy tho

Both subs were not toasted, and we received the wrong crisps, I got ready salted walkers when I specifically ordered sweet chilli sunbites

I asked for extra jalapeños and there was 4 pieces in my salad, no red onion, too much lettuce not enough sweetcorn, but apart from that it was very fresh and on time. Steak and cheese wrap was very nice. Would order again without lettuce and phone yo confirm plenty of jalapeños

The drink was missing from my order - understand that mistakes can happen but the number suppled to call the restaurant is not available and that is unacceptable

Man that delivers my food was very rude and had no manners I will be using Uber eats from now on