Subway in Manchester

The driver wouldn’t leave his car and was asking me to go into a back alley to get my order as a girl this made me feel uncomfortable

The Delivery guy left with my food F him and his family

Hate the self service! The whole point in subway is that you get to pic what I on your sandwich, you are limited in what combination of things you can have with self service and its not the sake experience, which was something unique to subway....please change this!

Utterly disappointed in the way it’s presented. Cup and sammy was just shoved up on the counter Would recommend for a takeaway

Foods good, but the service is awful. Very rude staff. Makes you feel u welcomed and a bother. Zero customer service skills

Female staff member rude and unhelpful. Tables and floor dirty. Normally really good here but I'll not be coming back again.

First time I am in Manchester and served by manager name is ELA and I served by Ali and Aykay.Ali helped my order in the kiosk my favourite steak and cheese sandwich.He is professional and give me world class customer service.All he three staff are working hard and professional.Manger is leading by example.I am so impressed and amazing by they serviced.toilet was so clean and smell nice.In general the atmosphere of the store is the best in Manchester.please praise and a huge congratulations to the three staff today.Definitely I will back this store.well done all of you

Went just yesterday on the way to a Piccadilly station and ordered a half baguette with two types of cheese and sauce. Didn’t see inside until I got on the train and only had this amount on. Absolutely ridiculous knowing I only ordered cheese and sauce you would’ve thought they could’ve filled it up a bit more. I’ve ordered the same from other subways and got nowhere near as little as this. Called up and was told that we should’ve gone back and asked for more and completely disregarded the fact this shouldn’t have happened in the first place. Disappointing definitely keep an eye out when they’re making them.

Female server absolutely horrible customer service, vile attitude

Went in this morning for some breakfast, and as I couldn't edit the breakfast sandwich on the order machine I walked to the counter to give my order to the lady behind the counter. I was immediately met with "cash or card" as I tried to ask about the machine, I said "card I guess" and she pointed at the machine and turned around. I tried to explain that I couldn't edit a breakfast and she talked over me saying "press create your own" and I'd already tried that, that was for normal subs. I just walked out because first thing in the morning I don't feel like being shouted at while trying to ask a simple question. There should be no reason I can't just ask for basically a bacon sandwich. Not a subway worth going to.

Does not accept northern Irish bank notes, even though by law is legal tender.

They recently installed ordering machines but I couldn’t figure out how to select no sauce, so I went and tried to order at the counter where a female worker wearing glasses decided to humiliate me in a busy restaurant instead of just letting know how to work it out. Never in my life have I been spoken too or treated like that as a customer. Don’t go to this subway if you’re looking to carry on having a nice day.

delivery was absolutely fine, the food was not! it was very dry, and everything was slid down the other side.

way to much sauce on it .it ruined my food .I like to taste the food .

Terrible subway experience, the staff force you to use the self service machines and it completely changes the subway experience, decided to walk out even though I asked repeatedly to get my sub the normal way, wont be returning until they remove those machines

Excellent staff, knowledgeable and attentive, Clean and friendly. Eat here regularly and a much better vibe than other outlets.

The new system they have is just awful, you can’t spend all of your time differentiating from McDonalds with ‘have it your way’ then seamlessly do the exact opposite.

amazing and the staff was so sweet thank you

Horrible freezing not even toasted 🤬

The most terrible service ever!! The staff there were irresponsible, rude and arrogant to their customers!!!! I used to enjoy subway in general but this shop just broke all of it. Same as everyone else - it used to be you get a question of what you want. Now, the first question is that how you want to pay. Unbelievable!! Never ever say you want to use card as you will be treated as a second tier customer and use the screen. That staff called Teddy - the most horrible service ever! Enjoy talking to their colleagues and laugh and pay little attention to their customers and even show discriminating face to me. I complained to Subway already and will never pop into this store.

They force you to use self service kiosk which I hate…..so you don’t get to talk them through exactly how you want your ‘custom’ sandwich….. and they forgot my southwest sauce (it’s on my receipt)….. imagine having a foot long BMT with no south west sauce ….. criminal…. They should be arrested!!

Food was mediocre. Bread tasted stale and not alot of steak in the sand which. They did however, add extra sweetcorn as requested, so I appreciated that.

No Coca-Cola and Chilli Heatwave nachos instead of Lightly salted nachos like I ordered. Really disappointed

The staff force you to use self service even when the place is empty, the self service machines are not fit for purpose, my order still requires me to deal with a human being (the same human being that’s doing nothing whilst I’m inputting my order to the machine) and takes twice aslong as making the actual sandwich would. Safe to say I walked out never to return again and visited somewhere else near by that was happy to serve me face to face and accepted cash too… bonus.

the worst ever service we have experienced in subway, they have changed to self service and we pressed the wrong check out button without customized the salad. when they call our number, we can't add the salad on my chicken sandwich. it's ridiculous. A chicken sandwich with only bread and chicken

Same issue as everyone else. Walked into an empty shop and was told to use self service. Some other bloke walked in after me, and got served first via the till, when asked was told that it was because he was paying cash. Then when my order was completed, the guy (who was a bit rude) on the counter said I needed to specify what salad I wanted on the self serve too. They've even blanked off the window into the salad area so that you can't see it! Subway and me are done.

What have Subway done! Not only do you have to order manually but they have cover over the glass that has the food on show! That was the big selling point of actually seeing the food that was on offer to temp you! Just doesn’t cut it anymore!

They recently changed to a screen order system like other fast food places but it doesn't work at subway. I made my normal order but since I couldn't specify how much I wanted of toppings or sauces it had way too much sauce on which ruined it. I hope not all subways will use this system as it ruins the whole "have it your way" advertising.

The first staff not let me even finish what I was asking, I been pushedto use the shelf -screen. I ordered nachos with salsa and cheese. Nachos was served cold. Cheese? I could not even see chees in it. I'm very very disappointed. Also, I ordered cheese bites, and these cheese bites have never been baked. They served as Raw Dough. Only warm up. I'm done with Subway after this experience.

Terrible service Recommend, do not come here. Someone got a terrible attitude. And terrible customer service. The name is. Mohi He is a supervisor. Do not go anywhere near him. He cleans down way too early. And it 8 o'clock shut. He starts cleaning down starts at 4.pm And it locks the toilets. When people got a medical decondition. He doesn't care about it. And it's not very clean inside.

I had a wrap and I wasn't given the option for it to be heated up not sure if this is now usual

Really rude staff on today, complained and actually shouted at customers wanting a sandwich making when it is a sandwich shop.

They Make you do self service! And refuse to serve you if you pay by card unless you go self service! Would be Allot quicker if they just made the sandwich that I asked for instead of waiting for me to use the self service machine! The staff are so focused getting people using self service machines than they are making your sandwiches

They want you to use the self service machines (“paying by cash?” were the first words muttered…), and act like they are doing you a favour if you say no. And now they hide the ingredients behind a massive banner now. They don’t want you involved in your sandwich. What are they hiding… It seems it wasn’t enough to raise prices, cut staff, be stingier with ingredients, and reduce the range ingredients.

Very awful experience with a male staff who was absolutely rude and racist.

This place is awful, high pricing and stingy with the portions. Then you reach to pay and suddenly there are all these additional costly add ons that you were made unaware of. Was not expecting Claridges but as a subway shop it is one of the worst. GO SOMEWHERE ELSE!!!!!

service and atmoz lol were ok.. the bread however as declined incredibly..... Therefore will be not eating this deadness again..

Descuidado y poco acogedor. Creo que es la cadena de restaurantes menos apetecible que existe. La atención de los empleados es ejemplar. Si todo lo demás fuese así, la cosa cambiaría.

This fast food store in the station might not be the absolute best, but it serves its purpose well, especially during mornings. The positive side is that it's not typically crowded in the early hours, making it a decent option if you're in a hurry and looking for a quick breakfast with a coffee and sandwich. While it may not stand out as the most remarkable choice, it certainly fulfills the need for a convenient morning meal on the go.

Asked for a chicken tikka or tandoori and got given a chicken teriyaki didn’t mind but got a sweet sauce put on that I didn’t like and I wasn’t very happy, my friend asked to swap as I didn’t want to feel like a Karen and they were very helpful and swapped to the one I asked for originally.

£4.29 for a 6 inch Turkey and Ham sub is an embarrassment! Used to be £2.69

Standard subway. Slightly overpriced sandwich. Coffee isn't half bad there. Service was OK from the staff. Location is great if your passing.

100% down to earth staff lost are bag with some important and the manager and staff members put it one to side for me while I was away on hollyday and everything was still in the bag safe and sound nothing missing also a good need breakfast

Few days late to the party, but I finally got my hands on the T.L.C.M (Tastes.Like.Chicken) from subway Piccadilly manchester I choose a foot long Italian sub loaded with the new plant-based chicken style pieces, plus dairy free cheeze, lettuce, tomato, sweetcorn, red onion, pickles, black olives and vegan garlic aioli. If I'm being honest, I wasn't as excited to try this as I was the Meatless Meatball Marinara last year. But that said, I was really impressed! The chicken style pieces had great texture and lovely roast flavour to them - I'd definitely have them again. Also, I bought a 3 pack of the new Vegan Double Chocolate cookies and they were so good. Have you tried the Subway's new vegan options? If not you need to. Staff was polite and friendly too and reasonable pricing !!!

I go to this Subway frequently on my lunch break, and have absolutely zero complaints. All the staff are super friendly, with the store manager often supporting them when the shop is extremely busy. They’ve all remembered my order (which I appreciate!), and the shop is always clean and tidy. Definitely an amazing team who are a credit to the business

rude customer service, poor communication and even got charged extra for tax for asking if i could not include sweetcorn, to which they did not let me. very funny workers thinking they own manchester haha. subways on wilmslow and oxford road have way friendlier staff and better choices. and especially just communicate better to customers. definitely a no-brainer to not come here.

Hygiene and friendly service but straight forward

Worst subway ever the floor always dirty and the staff has no Idea what they doing

I've never been let down by Subway and this one is no exception.the staff were excellent and helpful as I expected.the Italian BMT that i ordered was spot on as usual.the shop was clean and tidy.the shop is well located on Piccadilly Approach leading to the train station.its close to the city centre and the free city centre shuttle buses stop close by as well.worth the visit for a quick bite to eat or to takeaway.

The shift supervisor Claire was very passive aggressive towards myself and a few other customers. This isn't the first time it's happened. Her customer service skills are appalling, I will not be returning

day off work today so thought I'd treat myself! I absolutely love subway manchester and it's great if you're calorie counting and need to grab a quick lunch while you're out! I went for my usual 6 inch Italian chicken tikka which is 265 calories!! Then I get American cheese for 40 cals making my sub 305 calories and I'm sorry but anyone that can go to subway and resist one of their unreal cookies is stronger than I will ever be. so 210 for the cookie making this 515 calories and worth every single one! Don't be afraid to eat takeaways while you're trying to lose weight just factor them into your calories and trust me you'll be a lot happier and stick to your deficit a lot longer than if you deprive yourself of everything except protein and veg! So go get yourself a subway and enjoy it!!

The staff is just the absolute worst.

They gave me a really small portion of meat. When I queried this the guy looked like I had insulted his family heirloom or something. From that point on, the staff clearly wanted me out and were very rude. I visited another subway at a later date and received a far bigger portion for the same price. Lesson learnt.

This was a solid restaurant to get a takeaway from, where all the options are displayed clearly on electronic screens! It was fast to make a card transaction and the service was fast by the staff, who were nice. The frames on the wall make a nice addition and my pizza 6" was delicious!

Lady of the counter not sure where she was from. When I said hello .morning..ish... .she just said flat...wat do you want? Not pleasant at all....then proceeded to chat all workers from the station up....I thought it was a subway not a date club? ...as a woman you need to respect other women. .I will be telling all women I know never to go in there shocking. ....

My kids 1st subway he gave thumbs up

Ordered meatless meatballs and received meat ones As someone who's allergic to meat this wasn't very nice

Quick no messing around. friendly Staff

The cookie and latte are a perfect match the staff were friendly and helpful too. Best place to grab a quick snack from.

Seamless service nice staff reasonable price

Usman provided poor customer service as well as a lack of communication. Why can't you shut the door at 19? They were closing at 20:00 but refusing to take orders at 19:20. When I added a cookie to the meal deal at the counter, he became irritated.I asked for a receipt after I paid, which he acknowledged and walked away from. Prasanys, on the other hand, was polite and accommodating. he handed me the receipt. They ran out Italian herbs bread and Prasany's offered other available options. The place was clean, there was a female staff was kept cleaning the table and floors. I forgot to get her name.

I had a great experience today! The staff were really friendly, I was served by Beth and she was superb!! Some of the best customer service I’ve ever received

I was there today went to be served i get there got orders for delivery but felt the guy in charge was rude usman ignored me initiallymore bothered about thst than serving me it felt really slow service

You know what you're getting with subway but the man who served me was incredibly rude, it was dead inside so I don't understand the rudeness, need to learn how to treat the customer

Have previously used this branch without any issues. This evening, ordered a vegan patty meal deal. The assistant didn’t want to swap gloves as she served the customer behind me and then asked me if it was ok with her handling the meat in the same gloves! She had just handled pepperoni and I don’t eat meat!! Appalled at the cavalier attitude (no attempt to even recognise what she said/done) I walked out. Standards clearly slipped there and the experience contradicts the vegetarian friendly claim. Very poor service. 0/10

Karen absolutely top employee, we been twice in a row after work and she’s been so much help, give her a raise her customers service is incredible

Can't fault this place, It's satisfied my hunger on a weekly basis since i started working nearby. Staff are really nice too.

My son ordered a meatball 6 inch sub sandwich which he enjoyed. A had a good tasting latte. Pleasant and friendly service. A good experience.

Fantastica Subway Panino. Bella Caffèlatte e cappuccino. Mi aveva Salami e Insalata sulla Italiano cuoricini pane. Delicata e delizioso. Gustoso bellissima e piu Godermi mio pranza. Lo Consiglierei. Similari Tradizionale Panini nei Italia suddetti. Splendido e meraviglioso.

Hello,I,my wife and my daughter been in subway restaurant(manchester piccadilly)today 02.10.2020 about 10:00am.To be honest this was my first ever visit in subway restaurant and I really get confused how to make a order.Finally one lady from service helped me deal with whole order,but believe me this wasn't pleasant experience.After paying I ask nicely ladies can we use this small space with two tables and chairs for eat our food.Answer for this question was yes but only after downloading NHS app.Well I'm not sure about subway policy in this matter but I dont think anyone have right to this kind of demand.P.S(In restaurant there was only one person so we didn't waste anyone time struggling with this order)

Barriers put up so difficult to order and no seating

Staff couldn't be nicer. Gent who served me apologised for the wait. Both staff extremely pleasant

Credit to Paula who seemed to be on her own (possibly coronavirus restrictions?) but was on top of the orders with a smile on her face. Food top notch as you'd expect from subway!

Subway manchester makes the best lunch

Small subway branch, can get full pretty quickly. Looks like it has been done up recently, so rather new looking and clean. Polite staff, visit regularly when I visit Manchester.

Lovely clean place the girls are always happy and cheerful, especially Elle,this is my sparkly eyes........remember !!

Not been in for a while now,but will be doing in the future all the staff very courteous, and friendly,especially elle

It's good for quick bite to eat

I go to Subway a lot. Possibly more than is good for me. They're all the same, which some people find comforting. I don't really mind. I go for the vegan meatballs, which are popular because they're nice, and I'm vegan. Staff have evidently been trained to ask, "Do you want me to change my gloves?" when you order vegan which is a nice touch but again, I don't really mind.

Was small but handy near picadally station table could have been cleaned

A fine sandwich place just outside the station. Quality ingredients and nice staff.

a very tasty and well priced sandwhich. also kids love it. i like the fact that you can put alot of additional extas in your sandwhich.

Nice Subway just outside Piccadilly Station, with friendly staff and speedy service. The place is clean and it looks like the staff take pride in keeping it clean.

Fast, efficient, clean with very friendly staff. It's subway with a smile

This Subway is my fave in Manchester. Situated on Piccadilly Approach right next to the train station, it has long opening hours, friendly staff and is consistently clean. Of particular note here is the provision of three charging points on the long bench, with one plug and two USB sockets on each.

Muy bien ; rápidos y buen gusto en los sándwich

Great stop for quick bites. Subway is always my first option for quick sandwich. They made is on ur choice. Healthy stuff. Love cool staff. Really attentive n helpful. Nice n airy atmosphere. Just outside of Piccadilly Station mean u can grab a quick one n never miss ur train.

Almost already dirty when I visit

Price are standard but the staff, got to improve. Guy didn't want to give me the receipt, I had suspicion he charged me extra

Overall a bit slow, & constantly asked to repeat what I was saying, even do my accent is clear & what I was asking for wasn't complicated.

Tipico sitio para marranear que te salva de pasar hambre, sin más. No me quejo, es que estoy pensando en comerme uno y aquí no hay de eso y me enfado y no respiro.

Wie überall! Preise normal! Für zwischendurch empfehle ich das Cheesy-Garlic-Bread für 0,99£ 😋👍

Well-run branch of subway near the station, regularly visit for lunch. Excellent service

Love the steak and onions wraps

Really busy. But staff are always friendly and polite and the food is always high quality. Recommended

There's another one 250 meters down the road, go there. My partner and I love subway. We have a sub most times we go out. This is the only one that has a cheapskate manager who limits how much veg you can have. Fair enough, maybe they are cutting back on waste. But they truly shocked us when we asked for another napkin and they said one is enough. You're on a high street, don't be stingy.

I enjoyed it. Take away or eat in options, so it's very nice

They have the best chicken subway in manchester

Service was so good I would hire the guy. #gotitsoright

Late opening Subway but still fresh stuff (not end of the day left overs)