Subway in Wiltshire

if i could give 0 stars then i would, worst subway i’ve ever been to, moody staff.. my pizza sub thing had no cheese in it it was just crap. told the lady my recipt didn’t print and she just gave me a dirty look, huffed and puffed then gave me my food.

order turned up over 45 minutes late. never received my update text, took 3 calls before anyone answered. was told order would still be hot - my meatball wraps were stone cold. this isn't the first time we've had this issue with this store, was hoping things would be different being a lunchtime order this time - no such luck!!!

Absolutely ridiculous service. I’d like a full refund as my order is still not here!

Staff are so rude just stare at you when you ask for something, can speak perfect when they want paying though! Foods good cleanliness around the whole place is average

Sub was burnt, caramelised onions reunited it. Collection was fairly straight forward.

Order was very late and some of the food was cold

Tried calling 5 times no answer and no text with any updates

Order never received. Restaurant refused to answer.

Food never arrived and the restaurant doesn’t answer any calls.

Ordered at 11am didn’t receive any food

when I phoned to find out where the order was I was told the road was shut however when I Google searched, this was not the case. will not be ordering from here again. food ice cold and ice cream melted

Delivery driver did not read the note and delivered the food to my neighbours house

Waited an HOUR and 50 MINUTES for our order. Phoned the store for an update. They said they would put some extras in with our order as 'compensation' for the wait. No extras arrived with our order when it FINALLY got to us! Service is a joke!

Subs weren’t toasted as requested

food was cold quality of the sandwich was very poor

Received email stating “delivered, enjoy your food” before food had even arrived. Rang the restaurant for an update, but no answer. Still have no food and no accurate tracking information. Not impressed.

I ordered my food which was to be delivered by 15:35, over an hour later I still haven't received my food and I can't even call them. this establishment is an absolute joke.

Bread was stale, subs weren’t toasted so came very cold

30mins late, no communication, didn’t answer the phone and to top it off poor quality food arrived. This branch is the worst in the area

Don't waste your time ordering here. Over 2 hours to deliver a simple order

Food was cold and looked like it was kicked around the floor

Food arrived extremely late and stone cold, this has happened every time I have ordered from here

I still have no received my order, meant to be delivered 12.20-12.40. I then asked for an update and it said 13.25. It’s now 13.44 and i’ve called the restaurant 4 times and no one answers. I guess i’m not receiving my order now that cost me over £30… Awful

rubbish, ordered foot long and got 6 inch, arrived warmish, my worst ever from you,probably not worth getting in touch to complain, never going there again

Just give it a miss not what it use be ,when you open your sandwich looks looks a mess no pride in what they do.

Every Friday we have a subway at work, it's always clean, the carpark is big, the service is always pretty good and I have never had cause to complain.

Where to start over an hour late when I called the restaurant it sounded like they just forgot about the order who came stone cold yes it’s a toasted sandwich but the waffle fries were also freezing. Absolutely abysmal quality will think twice before ordering from here again.

thanks for great delivery and great food

Gloomy staff in a gloomy place. Expensive and disappointing:( Think they should treat their staff better and people might return.

Fast service, always spotlessly clean, staff are polite (the manager who's always in there is brilliant, polite and has a conversation everytime I'm there). Couldn't recommend it more highly

Didn’t arrive and had to follow up with store

The food was awful. Will not be ordering from here again. Food was just soggy and cold

said delivered half an hour before arrived - store would not pick up when phoned - bad service

Some of the food arrived cold, the waffle fries were inedible, ordered a foot long pizza and got a 6inch.

items incorrect. food late and cold

Big Cheese Steak SubMelt® squashed and welded to the paper, almost cold and not appetising Pepperoni & Cheese Footlong Dipper Side with Sauce not a footlong, small with 3 pieces of pepperoni and invisible cheese. Waffle fries cold and stiff

Fabulous customer service, food was fresh and delicious - thank you

Bad costumer service toilet has no toilet roll and very bad staff bad attitude decided not eat

Popped in with my partner yesterday and the lady serving was huffing and puffing and rolling her eyes every time we asked for anything,no idea how anyone with this level of customer service is aloud to work her , shocking and very disappointed, very miserable and didn't want us there , wouldn't recommend unless staff who are rude and don't want you there.

delivery driver delivered to the wrong house, food was cold, long wait for food.

Order never turned up. No communication from the shop either

just eat is stating my food is delivered and it isn't. been over an hour since I ordered and I cannot get through to the restaurant to get an update. bad experience as I am hungry and has no idea who has my food!

Always a good place to get a snack or meal, Greg's and subway are in the same building side by side. Great choice .ample car parking , toilets, and seating here .Dine in,or take out. I think they deliver also.

Loaded with peppers that I didn’t order but otherwise fine

Very good food but late but very nice workers thankyou !

Even after calling. It's 14:30 and nothing arrived, delivery time was mean to be 1:30 - 13:50

the food is always really nice, but it's ALWAYS late.

Order was 30 minutes over the allocated time given. Struggled to get through to the restaurant and no response via text to find out where my order was. Food was then not very warm on arrival.

Good food but a bit late, they gave us some extras to make up for the delay which is great!

I haven’t received my food even though it says delivered?!!!

very late didn't think it was coming

Awful experience, Horrible service and crispy bread. Lady was muttering to herself and we could not hear her and they all looked depressed.

1 hour late so far & haven’t yet received order.

Good stop off on route to Centre Parcs. Friendly staff.

Was delivered 20 mins after time but was marked that we had received on time. Took over an hour for delivery in total.

Arrived 50 minutes late and missed part of our order out! Not ordering again from here

Don't answer the phone, this is the second time this outlet has been way over an hour late, still not arrived and ordered it almost 2 hours ago. requested refund and will never use these again. shocking service and how they are still in business is anybodys guess.

everything was hot, fresh cookies. wick delivery considering we had a big order. very happy, thankyou for wonderful service😁

It turned up nearly two hours late, when did come one sub is burnt the other is soggy and cold. Nacho bites cold and rubbery, wedges cold. Garlic bread had no garlic. Wrong cookies. Requested a refund as worst Ive ever had from here.

There is a Greggs inside Subway and the Greggs food is rarely hot

Subway has indoor seating and a usual bar where you order food.

Food was delivered in a timely manner and was still hot. It seems like they’ve sorted their recent problems from the last month.

Worst subway in UK. No salad bread burnt. Pizza slice had cheese on bottom sauce on top. 3rd time iv been bad everytime

Burnt and delivered wrong food. Was also late

Ordered food. An hour later still hadn’t arrived, so I rang the store they told me they will be with me in 10 minutes roughly. Food has still not arrived 2 hours after later. Absolutely disgusting service. Don’t order from here.

Ordered food at about 1800 for delivery between 1825 - 1845. Food was nowhere to be seen so I rang the restaurant at 1900 and they said it should be 10 minutes away roughly. The time is now 2000 and the food is still nowhere to be seen. Don’t order from here.

Incomplete, cold order. Late and shocking customer service on phone. Won’t bother again £50+ paid for joke service

it wasn't has hot as I would have liked

Myself and My girlfriend received the wrong sub that we had ordered, we still ate it as we both have to be at work for 3pm and we didn’t have time to ring up, complain and wait for another order…

was never delivered. Was just set to "Delivered". never even started delivery.

No jalapeños on the nachos which I'd paid extra for. subway restaurant didn't answer the phone! very poor service!

Food took over three hours despite saying 20-30minutes. Called the restaurant to ask why it was saying my food had been delivered for the last twenty minutes but no sign of the driver, they lied and told me the driver had left with my food five minutes ago and should be with me in about 10-15minutes. Over an hour later and still no sign of the food. Avoid like the plague, 100% will not be ordering from here again. Requested money back and tried to cancel as my guests had left which was refused!

I asked for no sauce and it was I am not happy I couldn’t eat it

Ordered a ham and cheese sub with pepperoni got a tuna sub with pepperoni how can you get ham and cheese and tuna wrong had to go to work so didn’t have time to complain so went without lunch cause I’m allergic to tuna good job I checked it before biting In to it

Late delivery food nothing special.

Fast reliable service and good food

Still haven’t arrived over an hour after it was meant to…

Food in general was pretty soggy and lacked much flavour.

my food still hasn’t been delivered the restaurant isn’t picking up…

It has been 2+ hours since I ordered, I've tried requesting a text, I've tried calling and not heard anything! At this point I'm assuming my order isn't showing up and even if it does at this stage what's the point. It's a shame as I've ordered quite a few times before and granted it can be late but not like this!

No food been looking for it saying been delivered

It did not turn up. I am fuming, I would like a full refund including the delivery charge.

Over an hour late on delivery, no answer when trying to call them. Food turned up soggy and cold…..straight in the bin!

Food never turned up and they don’t answer when u call I’ve called 12 times and heard nothing

Food was late and cold. Phoned the restaurant to ask where it was as it was late and Just Eat status showed as delivered and they said it would be 5 mins and it was a further 15-20

never received food even after phoning them when it was half hour late and they told me they will start to make it now. so after a hour later and still no food delivered will not order from them again and I advise you to not use this place either

Food was delivered 3+ hours late. The store weren’t answering the phone and when they did told us to wait 5 more minutes. We are a 5 minute drive away and still took 3+ hours

My food was delivered 30minutes late and just chucked on floor outside the block of flats instead of walking straight up stairs to my door! By the time I found where my food was the meatballs where then cold. And food was then unedible, I tried to contact subway but haven’t been able to get through on phone.

The three footlong were all good . The submelt wasn't nice at all really sloppy and no cheese ?. My ice cream was melted, but I think that was dew to the fact it was late . Apart from that all was ok.

20 minuet wait time on app turned up in an hour and all toasted food was stone cold

I was very disappointed that we had such a long wait for the delivery and that it was 25 minutes after the latest time we were told so made it an even longer time than we originally thought, one of the people that had ordered had to go without getting their meal

Average meal but far too expensive

Ordered extra meat, hardly any extra meat in one of the subs. Bread was burnt not toasted and cookies arrived smashed to prices. To top it off it was 30 minutes late

food was fine, but was an hour later than the given delivery time, and when i called to enquire I was fobbed off by being told the driver had to drive to chippenham and back first. no apologies or offers of anything.

I am not happy about my order today not only was my food 40 minutes late but everything is cold

Ordered £40 worth of food because it’s £35 min order. Took nearly 2 hours to make 3 subs and deliver it, i got it toasted and it was cold and they got the order wrong aswell terrible never getting subway from there again. Horrendous !!

Delivered nice and quickly. Fresh food. Friendly driver. Thank you!

Really bad. Had to phone four times. Driver marked delivery as made but didn't turn up for another 50 minutes! Each time I called the branch the driver said they were 5-6 minutes away. Once delivered the food was disappointing. Had ordered food for a meeting and the meeting had ended before it arrived!!!

Ordered at 11:50, estimated time was 12:20-12:40, rang shop at 1pm and said that the driver would be 5 minutes plus travel time (10 minutes). 1:40 and still no food, rang again and said it would only be a few minutes. Once it came it was stone cold anyway and we were missing our drink.

Food is good as usual. Order came 2 hours after having ordered it…