Subway in Cardiff

Ordered chicken fiesta only got sauce and salads.ordered meatballs 3 in total we got.

Made my sandwiches so well, thank you!

Chrissie was an outstanding, I assume manager, who went out of her way to serve us even while she looked like she was busy. She had a nice cheery smile and gave us prompt, but concise service, making me feel welcome all throughout service. Many other food places just want you to leave just as soon as you arrive, but not here. I felt welcomed, and the atmosphere in store was friendly, and almost homely. 5* experience, thank you Chrissie

Absolutely disgusting, spent over £40 for food two items to be delivered with no explanation. When trying to contact, the number isn’t recognised and the delivery took over an hour. I don’t see how an order can be so complicated? I work in exactly the same service.

I work around Thornhill area and stop in this subway for breakfast or lunch. Friendly and smiley service, bread always fresh and soft. Lovely sandwiches. Today breakfast 11/10

I visited subway today at 1, 5 stars for everything, Amazing staff, chloe is a ray of sunshine to that store and never fails to smile, make conversation and make us feel welcome. The store itself was clean and and our food was fresh and well made. I will be visiting again

Awful service, staff extremely rude, complaining about other members of staff (who weren’t there) and swearing. When asking what customers wanted they would cut them off half way through to complain to each other about something else. This happened with every customer in when i was there. Ran out of three types of bread and said they didn’t know which bread was which. Sandwiches weren’t cut and multiple hairs were also found in sandwich (taken one out to photograph) Knife was extremely dirty and gloves were not being changed - very unhygienic

Ordered through deliveroo. 5 meal deals 1 of which was a foot long. Well didn't get delivered 1 complete meal deal. Absolutely no cookies were sent, a whole sub not delivered and a drink not delivered. How can it be so difficult to put 5 frikkin meal deals together I do not know. Even more so the fact that this delivery took over an hour just to get to fishguard road is mind boggling. For 60 quid I think it's disgusting. Staff must be very incompetent. Ordered on the 26th May.

Unhygienic staff don’t change their gloves so much cross contamination and my sub had meatball residue from the dirty knife they used to cut the persons sub before mine. Does staff not care for allergy’s??? Where is the training?

Food is okay but £8 for a sandwich is a bit steep

Not my cup of tea but each to their own.

great food, very clean and tidy, had a lovely meal, and submelt yummy today. Staff were lovely and happy

Good location, only the first visit but consistent for the chain

Clean and tidy little fast food outlet. Staff were young but really friendly and helpful. I found it a little tricky to see what i could actually order. Bigger, clearer menus would help.

What a joke this place? I'm in a massive queue two people as stuff and only one making sandwiches,another one is picking his nose.

Card or exact cash only what sort of joke is that ??? waited around 15 mins for nothing give your heads a wobble and mabye get some staff that don’t have clear skin issues

Every time I order from here, you get it wrong and get away with it every time such a joke you never take responsibility for your actions ever!!

Don’t order on Uber eats unless you want to eat something completely different than what you actually ordered. They never get the order right, happened multiple times. Good job I’m not allergic to any of the ingredients they throw in the food. Ordered a sub - what came was a completely different bread, different sauce and about 8 extras we didn’t ask for. So annoying.

This outlet never seems to open for a full day , there's always a reason for early closure , very unreliable. Looking at the recent reviews and the decline its time to shut the store. The one in Birchgrove ended the same way, running out of fillings and not enough staff or closed when they should be open.

If I could rate this 0 or a minus I would. For a start how can you run out of chicken during lunchtime and also cookies. Asked for no salad and just steak and cheese and was left to find onions and other weird things in it so took 2 bites and threw the rest in the food bin. My partner's meetball sandwich was found to have had a meatball so hard it would have been easier to bite into metal. I've only ever had subway about 3 times and that will be the last time lol but my partner said and I quote "that is the worst subway I've ever had". Thank you very much for ruining our lunch. P.s improve your stock control

Ordered online for pick up, got there and they didn’t do the meatless option we chose, we picked and alternative and added an extra two salads, when we got back to work we seen they had only put one extra salad in there, rang the shop and gave card details for a refund and told when the boss comes in he will refund nearly three weeks later still no refund!!

Sign said last customer served at 18:40 when they close at 19:00. Customer service isn’t great there either and they often run out of options.

No customer service what so ever. Asked for a steak and cheese wrap and it wasnt even a full scoop of meat it was less than half a scoop, ive seen places give you a decent amount and that was far from half decent. I had more gerkins than i did meant, well i had more sauce than meat, he over loaded it with sauce and thats all i could taste. Will not be going there again. Rather buy a can of dog food.

Absolutely shocking service lady who claimed she owned this franchise gave my wife Absolutely disgusting attitude. Claimed that we should go back to uber eats to sort out our complaint. She would not help us what so ever and basically called us liars. The food came freezing cold 🥶 the drinks didn't come with our order neither did our crisps. Also the food tasted like it was 13 days old the sandwiches were totally squashed. Nothing about this subway is attractive and I advise everybody to not eat there at all and take there business else where as the whole experience was absolutely horrific

Delivery…. Steak and Cheese, extra Cheese, lettuce, red onion and Jalapeños. I complained as it’s happened before this Thornhill, told them this was unsatisfactory and never got any response.

Can't wait to go back again next week

Disappointing driving all the way to you on a Sunday morning to find you closed when your Google opening hours states you open at 8 on a Sunday- please update!!!!!!!!

Did not visit. Not or ever will be my type of food

Nice food good service but a little slow serving

The door going into this place is absolutely lethal. It's a heavy door that swings both in and out. I only notice this when the little boy with his mother got his arm caught in it after it swung closed, passed the closed position then started to open the other side. He put his arm out and it swung closed again. His mother went inside, let the door swing closed and it almost hit me when it swung back out again. Subway franchise, somone will be injured and you will be sued for this. You Must sort this immediately.

Ordered via ubereats 3 times and on 2 of the 3 occasions the restaurant have got the sandwich order incorrect - and unfortunately it wasn't the 'toppings' which I can understand- it was the main core ingredient. The food tastes nice but it isn't what I ordered which is frustrating!

Social distancing is well marked out, everyone wearing masks etc. Really enjoyed the Tiger Pig sub today

Had an Italian meat on Italian seeded bread. Absolutely delicious! Staff were very friendly and stuck closely to their covid rules. Only two allowed in at any given time.

Limited menu but OK if you're in a rush/ can't be bothered to cook. Bit of a wait during busy times

Good choice of subs and a vegetarian choice

Fresh, tasty and great value with friendly service. What's not to like?

Had a lovely experience. Went into the store to order and the staff were very friendly and helpful. The staff was also very chatty which was very nice. The food was lovely, would highly recommend this subway.

The owner of this place is amazing! I'm an NHS worker and I realised this store was back open. Me and my partner are regular customers coming in most weeks. We ordered via ubereats and it arrived on time with all our extra add one that we usually have, despite asking for lots of extra changes AND.. they gave us two free cookies with a little note for being regular customers! Great customer service 👍😁 we'll be ordering again soon! Day made :)

Food was lovely, service was great

A quick sub, annoying that it only takes cash.

Always liked subway even in Chicago. Love the tuna melt.

My Daughters love it, my Husband love it! sometimes they dont have all the selection of bread, but apart from that they are Great

Lovely meal very clean and good staff.

how can you run out of breakfast at 10am order more stock not hard atall

Hasan and the blonde girl are great people best store I've visited in Wales by far very clean and friendly

Subway is going backwards. No more good value meal deals. The bread doesnt seem to taste as nice and most of the shops are dated.

Places to sit, great sandwiches, quickly made and friendly staff

Very clean store, great service, very fresh food. Best subway in Cardiff😊

Manager is not very approachable, stingey with serviettes and cups.

The chap was nice chatting and good service. Been in a lot worse subway so this is a good one.

Popped in for a spicey Italian on the way home. There is a car park there but it is only small and can get quite conjested. Staff are always friendly.

Not the cleanest and staff allowed three deliquent girls shout and swear.

lovely fresh food and kind and friendly staff.

Good place nice value staff always have a smile maybe nicest subway in Cardiff

Love the salads good price to well worth a trip to.

Nothing to complain about got exactly what you need from a Subway

Often call in before work. Store manager is lovely and I often stop for a chat. Favourite subway by far!

I don't think they have ever not got my order wrong, I'm certain the lady on the tills is doing it on purpose.

Choice of almost every type of bread, filling, sprinkled with 1st rate service. Highly recommend!

I like sandwiches. They have sandwiches. I happy.

Not a very customer focused Subway. I have used this Subway on numerous occasions and have found the standards and customer service vary varible from very poor to good.

Was a little miserable and not only that, my food was the worst and last I'll ever have in any subway. Just to let everyone know I'm not one for this sort of thing. I advise the staff to treat every customer with respect , that means not giving SUB standard food.

Halal certified. Refuse to go there

Friendly quick service. Limited seating, take away advised.

Service was fine however, I always pay more in this subway compared to others...

Helpful, friendly staff, counter was clean, seating area was clean too,

Pleasant staff my first time breakfast sub very yummy ☺

Closed even though website says it should be open again!

Decent food, good parking, good customer service.