Subway in Bolton

Asked if I wanted my daughter’s sandwich toasted, I said yes, it was not toasted. Spent about 30 pound on a group of 4, sandwich was sub par… pun intended. Gone right downhill, then again I can make a better sandwich out of an old sock and a newspaper. I blame myself for having hope. Horrendous and disgusting.

Very much enjoyed the food, the best subway I’ve been too, highlighted by the excellent service and attentiveness from the staff. Compared to other subways I’ve been to, I’ve never received better service, especially from Imogen, who’s there almost all the time.

Top Subway. The guy who looks like a viking with the head tattoos makes the best subs

The staff attitude is not good all, he was not polite to customer. Very rude guys. He also is also a racist. I think the management need to look into this as soon as possible.

Went in yesterday, 2 people just stood there just chatting whilst 1 girl was serving. She was lovely and polite - managed to get her name it was Lottie 🙂

After not being in a Subway for years, I went in harassed and hot with my 3 young, fussy sons, but my mood improved quickly, as all my queries were answered by a lovely, polite young lady. She went above and beyond, not only advising me on the available food options, but checking that all my sons were happy with their choices throughout!! Super service, clean, and fresh food - well stocked! Thank you - I will definitely visit again!

So much better now the place is under new management. Massive turn around. The place looks so much cleaner and food is prepared with care and tastes fresh!

Very good and I injoy the food so good.

Ordered 4 subs all to be toasted and all with cheese None came toasted or with any cheese can't even get a simple order correct shocking

Great customer service. Very attentive staff

appalling attitude from a male member of staff, poor customer service

Disappointing experience! Ordered 2 footlongs but asked them to be cut in half. At the end was charged for 4 6" subs. Only noticed after I paid as you can't really see what they ring up. Was told that I ordered as 4 x 6" subs and not as a footlong, which was a lie. Was told he couldn't do much about it and kept trying to say it was my fault, it was only when other customers behind me came, that he got the change out his own wallet and gave me the money. I told him there was no need for him to pay out his own wallet, just refund me the difference. He said he wasn't able to as I paid by card. Which every store can refund to card...its not an abnormal thing! He said he would sort it with the boss. So I did take the money as it wasn't pennies, it was £4 from a £16 bill (30%) markup! I don't think he would have refunded unless there were other customers waiting which made it even more embarrassing. All this time, the girl who served me hid in the back. Check before you receipt as no doubt they have done it before. All the subways I have been to have never priced it like this! Sounds like the Asian guy who did this, is the subject a lot of the 1 star reviews of the place. Food was good just the experience made me never want to revisit this place again.

Shocking. Stale bread. Staff with hair flying everywhere. Cheese sat in tuna ....wont be going again

Absolutely disgusting food, disgusting service, the guy ( not sure if hes meant be manager) needs to learn customer service skills, to call a paying customer a liar, appalling service. Worse subway we have ever had, all went in bin. Will never use this place ever again. This place deserves zero stars, 1 star is too good for them.

Friendly staff and bonus 25% nhs discount offered x

Shocking service by suhel, first time he was so miserable and made me really bad sub. I went in again today said and it was worth he was rude and again food was bad.

Good fresh food at a sensible price

Terrible services... the girls here are ridiculously unproffessional... bad mouth customers and argue amongst themselves... shame the food is decent

The customer service here is disgraceful. Staff don't seem to care and seemed to find it appropriate to discuss their colleagues toilet habits in front of a line of customers. Extra training and coaching is definitely needed at this subway.

Bad customer service. When i asked if she was new she rudely replied "new, I'm a manager". Upset stomach once.

Customer service is beyond bad at this Subway!

Uneducated disgusting childish management and staff. Customer service is zero and attitude is the same. Unintrested unexceptable service with giggling children on the phone trying to patronise the customer. Shameful staff.

disgusting service and poor employment, lower staff treated unfairly!!

Been here four or five times recently staff helpful and friendly, food also very good.